1 to 25 of 29 SLA Jobs in the South West

software Experience using ticketing, monitoring and remote support tools Excellent communication and customer service skills Able to manage multiple priorities and work effectively within SLA-driven environments Commitment to achieving the required Microsoft certification relevant to your support pod Desirable ITIL 4 Foundation certification Experience supporting Azure and Microsoft ...

exceptional service to both internal/external customers and stakeholders Pro‐actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure ...

actions. Keep customers informed with clear, useful updates, realistic expectations and agreed next steps. Prioritise work according to customer impact, urgency, security risks and SLA commitments, raising concerns early. Support and mentor less experienced engineers, helping them develop their troubleshooting skills and confidence. Investigate recurring problems and recommend lasting fixes ...

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

wider Data and Technology team and external vendors to implement solutions and drive service improvements. You will be expected to manage incidents within SLA timeframes, escalating where necessary, and contribute to the development of the team's knowledge base. Training and mentoring 1st and 2nd line technicians on our applications ...

principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback #J-18808-Ljbffr ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office ...

central hub for our EV clients and field service engineers—managing live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up. Incident Management: Track incidents through ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

workload including:- Providing 1st line support to the service desk escalating where necessary Accountable for monitoring service desk support tickets, adhering to timescales and SLA’s Supporting multiple users with ad hoc queries but also helping to provide published tips which are targeted at reducing the service desk calls Working ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

Hargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment ...

Commercial IT Field Engineer role based at Cheltenham HQ with regular travel across Southern England. You will deliver onsite hardware installations, scheduled visits, and remote/onsite support across multiple lines, ensuring high-quality service ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

technology across sites in the UK. Based in around Gloucestershire, you’ll travel to pubs and restaurants, resolve hardware and software faults, and ensure SLA standards are met. With 18 months in field-based engineering, you’ll manage calls, provide updates, and work with a team to deliver reliable hospitality ...

technology across sites in the UK. Based in around Gloucestershire, you’ll travel to pubs and restaurants, resolve hardware and software faults, and ensure SLA standards are met. With 18 months in field-based engineering, you’ll manage calls, provide updates, and work with a team to deliver reliable hospitality ...

issues clearly and concisely in the call handling system · Respond to the customer in a timely manner and in accordance with the customer's SLA · To identify opportunities for service improvement or chargeable activities · To provide remote consultancy as and when required for Consulting customers · Liaising with the Board, Senior ...

various sectors. The role combines office-based days in Cheltenham with remote work and some UK travel. You will manage 2nd line tickets, drive SLA adherence, and own the end-to-end support experience. Experience with VMware, Citrix, Exchange Online and Active Directory is required; a UK driving licence ...

client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV, Digital ...

other members of the DevOps infrastructure and application team to develop the CLOUD hosted solution alongside Engineering, Software and support teams to specific contract SLA and assurance requirements. This will also include secondary platform development and integration for threat protection and vulnerability scanning tools throughout the infrastructure and the management ...