22 of 22 SLA Jobs in the South West

DHCP) Experience with Intune/MDM is highly desirable Exposure to backup solutions, antivirus, and endpoint security tools Familiarity with ticketing systems and SLA-driven environments Excellent troubleshooting and communication skills Desirable Microsoft certifications (MS-900, AZ-900, MS-102 etc.) but not essential with plenty of hands on experience ...

DHCP) Experience with Intune/MDM is highly desirable Exposure to backup solutions, antivirus, and endpoint security tools Familiarity with ticketing systems and SLA-driven environments Excellent troubleshooting and communication skills Desirable Microsoft certifications (MS-900, AZ-900, MS-102 etc.) but not essential with plenty of hands on experience ...

reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement and operational efficiency initiatives. ...

networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What ...

networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

discipline helpdesk team. THE ROLE: The tasks for this IT Helpdesk Manager involve: Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. Manage customer escalations, addressing high-priority issues swiftly. Develop and motivate a multi-discipline helpdesk team. Regularly report on helpdesk performance and implement improvement ...

appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through ...

will set and deliver a clear digital, data and performance strategy, oversee the resilience, security and value-for-money performance of a Service Level Agreement with Somerset Council, and lead the organisations performance management, business intelligence and project governance arrangements to provide high-quality insight, assurance and effective delivery ...

compliance requirements. Maintain architectural documentation, system maps and operational workflows. Own and oversee day-to-day IT service operations across the business. Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met. Manage resourcing and workload distribution across the business based on demand. Lead operational incident, request, problem ...

project teams to provide technical estimates and architectural guidance. Ownership: Leading troubleshooting for complex incidents across a hybrid-cloud setup, ensuring high performance and SLA compliance. What We're Looking For The Hybrid Bridge: A solid background in Cisco networking combined with proven experience in an Enterprise Azure environment. Automation ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

We are recruiting for a SC Cleared IT Engineer for a leading IT Service provider based in Bristol. The successful candidate will be required to perform deskside support Incident & Request work at Bristol site. Wintel ...

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

provide high-quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end-user satisfaction and SLA adherence.As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed … related collaboration tools Act as a lead engineer, supporting and guiding the on-site team Ensure all tickets are updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance ...

About The Role Team IT Operations Working Pattern - Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident ...

features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...