18 of 18 SLA Jobs in the South West

technical support across Microsoft technologies Lead, support, and mentor Service Desk Engineers (1st/2nd Line) Ensure incidents and service requests are resolved within SLA Own problem management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line ...

input on infrastructure projects and migrations Mentor and provide escalation support to 1st and 2nd line engineers Ensure systems are secure, stable, and meeting SLA requirements Essential Skills UK Driving License required for occasional client visits Proven experience in a 3rd Line Engineer/Senior Infrastructure Engineer role Strong hands ...

updating knowledge bases, following established processes, and maintaining accurate asset records. Key Responsibilities: Respond promptly to incidents and service requests, resolving issues within published SLA targets. Escalate complex incidents appropriately within the IT team. Maintain accurate records and documentation in line with IT processes. Update Standard Operating Procedures (SOPs ...

with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

weekends. Flexibility to work multiple shifts as and when required. Willingness to work shifts and out-of-hours based on project requirements. Adhering to SLA/OLA. Handling tickets and requests. Handling severity incidents and availability for on-call (on ROTA basis). Key Skills/Knowledge Azure DevOps Engineer ...

service model. Skills & Experience Senior leadership experience within managed services or live-service environments. Operational oversight of Oracle Fusion (HCM, ERP, EPM). Strong SLA, KPI, and risk management capability. Experience operating in regulated, security-sensitive environments. Desirable Qualifications ITIL v4 (Managing Professional or equivalent). Relevant service management ...

data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help ...

data-related issues, and contributing to product improvement. Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help ...

positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA's are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...

seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment. You'll act as the single service owner, working within a DevSecOps and Agile model , coordinating ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...

estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity during … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

holiday pay, with a mid-February start date. Ideal for someone with strong SQL skills, and experience working with AWS and Salesforce in an SLA-driven support environment. Key Responsibilities: Provide 2nd/3rd line application support for business-critical systems Investigate, diagnose, and resolve incidents within SLA targets ...