1 to 25 of 29 SLA Jobs in the South West

identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna More ❯

configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune More ❯

the organisation's devices, desktops and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user More ❯

the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user More ❯

configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on More ❯

possible or where unable to assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over More ❯

to be successful. You will be providing day to day IT support for clients, remotely and on site when needed. You will be answering and triaging calls, sticking to SLA, managing your time effectively, and escalating when necessary. You will be providing customer updates and ensuring customer satisfaction as well as updating documentation as necessary. You will work with third More ❯

dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you. Role More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are More ❯

and their impacts on BAU activities Accurately document and record IT services to support our remote and local team Be responsive to requests for support whilst delivering against agreed SLA's and objectives. THE SUCCESSFUL PERSON Be proficient in Microsoft technologies Experience in a technical support or service delivery function with an IT environment, preferably supporting school, academies and/ More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

GitOps tools (ArgoCD, Flux) a plus. Infrastructure drift detection and IAC best practices. Monitoring & Observability, tools such as Prometheus, Grafana, ELK/EFK, Datadog, CloudWatch. Building dashboards, alerting systems, SLA/SLO/SLI monitoring, alert tuning. Proven track record leading and mentoring engineering teams. Experience working in multi-disciplinary environments with multiple stakeholders. Involvement in incident response, postmortems, on More ❯

cross-functional teams Preferred technical and professional experience Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics About business unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in More ❯

continue to deliver an Outstanding IT Service to its Clients. The ideal candidate will be customer centric and have a tack record of delivering a quality service to agreed SLA's and OLAs. Any experience around Service Improvement would be helpful but essential. Must have outstanding Communication and Stakeholder skills. ITIL Accreditations would be nice but again not essential. Reasonable More ❯

with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. Assist in the preparation for audits by maintaining accurate and up-to-date documentation. Training The successful candidate may be offered full-time employment. Apprenticeship More ❯

customer queries and requests . You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary. Background & Benefits Rubicon’s client is revolutionising accountancy software creating a More ❯

Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships … Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with More ❯

Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships … Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with More ❯

corrective actions to ensure minimal disruption to the operation Develop and maintain up time on automation equipment, maintain to the daily, weekly and monthly schedules FLASH report managed within SLA What you need to succeed at GXO: City & Guilds/NVQ Level 3 mechanical engineering & 18th Edition Electrical Previous experience within a similar environment, working with warehouse automation solutions including More ❯