Period
to 21 November 2017

The median annual salary for a Support Analyst was £25,250 in advertised job vacancies in Coventry during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Coventry
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 72 71 58
Rank change year-on-year -1 -13 -22
Permanent jobs requiring a Support Analyst 27 44 44
As % of all permanent IT jobs advertised in Coventry 2.04% 3.10% 3.07%
As % of the Job Titles category 2.14% 3.28% 3.19%
Number of salaries quoted 24 35 39
Coventry median annual salary £25,250 £40,000 £35,000
Median salary % change year-on-year -36.88% +14.29% +7.69%
10th Percentile £18,500 £21,250 £16,700
90th Percentile £45,000 £48,600 £49,000
West Midlands median annual salary £26,000 £28,000 £28,550
% change year-on-year -7.14% -1.93% +2.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Coventry. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Coventry
Permanent vacancies in Coventry with a recognized job title 1263 1340 1381
% of permanent IT jobs with a recognized job title 95.61% 94.37% 96.24%
Number of salaries quoted 1026 1132 1144
Coventry median annual salary £40,000 £42,250 £42,500
Median salary % change year-on-year -5.33% -0.59% +6.25%
10th Percentile £22,000 £23,525 £26,250
90th Percentile £61,250 £61,250 £61,250
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Coventry

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for Support Analyst in Coventry

Support Analyst
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Coventry.

Salary trend for Support Analyst in Coventry

Support Analyst
Salary Histogram in Coventry

The salary distribution of IT jobs citing Support Analyst in Coventry over the 6 months to 21 November 2017.

Salary histogram for Support Analyst in Coventry

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Coventry

For the 6 months to 21 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Coventry region featuring Support Analyst in the job title.

1 14 (51.85%) Windows
2 11 (40.74%) ITIL
3 8 (29.63%) Microsoft
4 6 (22.22%) Active Directory
5 5 (18.52%) SLA
5 5 (18.52%) Linux
5 5 (18.52%) Windows 10
6 4 (14.81%) Continuous Improvement
6 4 (14.81%) Microsoft Office
6 4 (14.81%) Project Management
7 3 (11.11%) PRINCE2
7 3 (11.11%) SQL
7 3 (11.11%) VMware
7 3 (11.11%) e-Learning
7 3 (11.11%) Learning Management System
7 3 (11.11%) Moodle
7 3 (11.11%) Blackboard
7 3 (11.11%) Data Centre
7 3 (11.11%) Windows Server
8 2 (7.41%) Oracle Database
8 2 (7.41%) Procure-to-Pay
8 2 (7.41%) Windows 7
8 2 (7.41%) Windows 8
8 2 (7.41%) Incident Management
8 2 (7.41%) Data Protection
8 2 (7.41%) Advertising
8 2 (7.41%) SAP MM
8 2 (7.41%) Disaster Recovery
8 2 (7.41%) GAP Analysis
8 2 (7.41%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) Moodle
2 2 (7.41%) SharePoint
3 1 (3.70%) Apache
3 1 (3.70%) Drupal
3 1 (3.70%) IIS
3 1 (3.70%) MS Exchange
3 1 (3.70%) nginx
Applications
1 4 (14.81%) Microsoft Office
2 2 (7.41%) Microsoft Excel
Business Applications
1 2 (7.41%) SAP MM
Cloud Services
1 1 (3.70%) Office 365
Communications & Networking
1 1 (3.70%) Cisco Nexus
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) SAN
1 1 (3.70%) TCP/IP
1 1 (3.70%) VPN
Database & Business Intelligence
1 2 (7.41%) Oracle Database
2 1 (3.70%) MySQL
2 1 (3.70%) Oracle Database 11g
2 1 (3.70%) SQL Server
General
1 2 (7.41%) Advertising
Libraries, Frameworks & Software Standards
1 1 (3.70%) .NET
1 1 (3.70%) CSS
1 1 (3.70%) Grails
1 1 (3.70%) HTML
1 1 (3.70%) jQuery
1 1 (3.70%) JSON
Miscellaneous
1 3 (11.11%) Data Centre
1 3 (11.11%) e-Learning
1 3 (11.11%) Learning Management System
2 1 (3.70%) iSeries
2 1 (3.70%) Wiki
Operating Systems
1 14 (51.85%) Windows
2 5 (18.52%) Linux
2 5 (18.52%) Windows 10
3 3 (11.11%) Windows Server
4 2 (7.41%) Unix
4 2 (7.41%) Windows 7
4 2 (7.41%) Windows 8
5 1 (3.70%) CentOS
5 1 (3.70%) Fedora
5 1 (3.70%) SUSE
5 1 (3.70%) Windows Server 2008
5 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 11 (40.74%) ITIL
2 4 (14.81%) Continuous Improvement
2 4 (14.81%) Project Management
3 3 (11.11%) PRINCE2
4 2 (7.41%) Data Protection
4 2 (7.41%) Disaster Recovery
4 2 (7.41%) ETL
4 2 (7.41%) GAP Analysis
4 2 (7.41%) Incident Management
4 2 (7.41%) Procure-to-Pay
5 1 (3.70%) Change Control
5 1 (3.70%) Data Analysis
5 1 (3.70%) Data Centre Operations
5 1 (3.70%) Data Security
5 1 (3.70%) Innovative Thinking
5 1 (3.70%) Matrix Management
5 1 (3.70%) Proactive Management
5 1 (3.70%) Problem Management
5 1 (3.70%) Scrum
5 1 (3.70%) Service Delivery
Programming Languages
1 3 (11.11%) SQL
2 1 (3.70%) C#
2 1 (3.70%) Groovy
2 1 (3.70%) Java
2 1 (3.70%) PHP
2 1 (3.70%) PL/SQL
2 1 (3.70%) RPG
Quality Assurance & Compliance
1 5 (18.52%) SLA
System Software
1 6 (22.22%) Active Directory
2 1 (3.70%) Postfix
2 1 (3.70%) VMware Infrastructure
Systems Management
1 2 (7.41%) Control-M
2 1 (3.70%) Nagios
2 1 (3.70%) SCCM
2 1 (3.70%) Simpana
2 1 (3.70%) Systems Management Server (SMS)
Vendors
1 8 (29.63%) Microsoft
2 3 (11.11%) Blackboard
2 3 (11.11%) VMware
3 2 (7.41%) BMC
3 2 (7.41%) Oracle
3 2 (7.41%) SAP
4 1 (3.70%) Capita
4 1 (3.70%) Cisco
4 1 (3.70%) CommVault
4 1 (3.70%) F5
4 1 (3.70%) Red Hat