Period
to 16 December 2017

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 16 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 103 95 105
Rank change year-on-year -8 +10 -29
Permanent jobs requiring a Support Analyst 280 311 261
As % of all permanent IT jobs advertised in the West Midlands 2.80% 2.80% 2.46%
As % of the Job Titles category 2.90% 2.90% 2.55%
Number of salaries quoted 248 270 224
West Midlands median annual salary £26,000 £28,750 £28,550
Median salary % change year-on-year -9.57% +0.70% +3.82%
10th Percentile £19,600 £20,000 £19,000
90th Percentile £41,250 £47,500 £43,750
England median annual salary £30,000 £32,000 £32,500
% change year-on-year -6.25% -1.54% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9661 10707 10252
% of permanent IT jobs with a recognized job title 96.67% 96.42% 96.79%
Number of salaries quoted 7848 8509 8546
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 16 December 2017.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -19 72 £35,000 - 2
Staffordshire +1 45 £22,000 -10.20% 4
Solihull +2 27 £26,000 -23.53%
Coventry -9 26 £28,000 -27.74% 1
Warwickshire +7 24 £33,000 +25.71% 1
Shropshire +16 22 £23,991 +2.09% 1
Wolverhampton - 21 £26,000 - 1
Worcestershire -17 12 £32,500 +35.42% 1
Walsall +2 7 £25,000 -9.09%
Dudley +10 5 £23,500 -12.96%
Wednesbury - 5 £24,000 -
Herefordshire - 4 £43,000 -
Sutton Coldfield +2 2 £24,000 +17.07%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 December 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 132 (47.14%) Windows
2 113 (40.36%) Microsoft
3 87 (31.07%) Active Directory
4 81 (28.93%) ITIL
5 68 (24.29%) SQL
6 53 (18.93%) VMware
7 47 (16.79%) Microsoft Office
7 47 (16.79%) Windows Server
8 42 (15.00%) MS Exchange
9 36 (12.86%) SQL Server
10 34 (12.14%) SAP
11 33 (11.79%) VMware Infrastructure
12 32 (11.43%) SLA
13 31 (11.07%) Citrix
14 30 (10.71%) Firewall
15 27 (9.64%) Finance
16 25 (8.93%) Stakeholder Management
17 24 (8.57%) Office 365
18 23 (8.21%) Windows 7
18 23 (8.21%) Problem Management
19 22 (7.86%) Windows Server 2003
19 22 (7.86%) Hyper-V
20 21 (7.50%) Enterprise Storage
20 21 (7.50%) Retail
21 20 (7.14%) Management Information System
21 20 (7.14%) Microsoft Certification
21 20 (7.14%) Change Management
21 20 (7.14%) Root Cause Analysis
21 20 (7.14%) Degree
22 19 (6.79%) Linux

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (15.00%) MS Exchange
2 6 (2.14%) SharePoint
3 4 (1.43%) IIS
4 3 (1.07%) Skype for Business
5 2 (0.71%) Drupal
5 2 (0.71%) Exchange Server 2003
5 2 (0.71%) Exchange Server 2010
5 2 (0.71%) Moodle
6 1 (0.36%) Apache
6 1 (0.36%) ArcGIS
6 1 (0.36%) BizTalk Server
6 1 (0.36%) CMS
6 1 (0.36%) Exchange Server 2013
6 1 (0.36%) nginx
6 1 (0.36%) SharePoint Server
6 1 (0.36%) WordPress
Applications
1 47 (16.79%) Microsoft Office
2 8 (2.86%) Microsoft Excel
Business Applications
1 17 (6.07%) SAP EWM
2 9 (3.21%) SAP MM
3 5 (1.79%) Dynamics NAV
4 3 (1.07%) Dynamics AX
4 3 (1.07%) Dynamics CRM
4 3 (1.07%) Unit4 Business World
5 2 (0.71%) GoldMine
5 2 (0.71%) NetSuite
6 1 (0.36%) Epicor Tropos
6 1 (0.36%) Infor CloudSuite
6 1 (0.36%) Infor CloudSuite Industrial (formerly SyteLine)
6 1 (0.36%) Infor M3
6 1 (0.36%) Magento
6 1 (0.36%) Remedy ITSM
6 1 (0.36%) Shopify
Cloud Services
1 24 (8.57%) Office 365
2 13 (4.64%) Microsoft Azure
3 1 (0.36%) AdWords
3 1 (0.36%) Basecamp
3 1 (0.36%) Dynamics 365
Communications & Networking
1 30 (10.71%) Firewall
2 19 (6.79%) TCP/IP
3 16 (5.71%) LAN
3 16 (5.71%) WAN
4 14 (5.00%) SAN
5 12 (4.29%) Internet
6 10 (3.57%) DNS
7 9 (3.21%) DHCP
7 9 (3.21%) VoIP
8 8 (2.86%) IPsec
8 8 (2.86%) SSL
9 6 (2.14%) VPN
10 4 (1.43%) Wi-Fi
11 3 (1.07%) Network Security
11 3 (1.07%) PBX
11 3 (1.07%) Skype
12 2 (0.71%) Structured Cabling
12 2 (0.71%) VLAN
13 1 (0.36%) Cisco Nexus
13 1 (0.36%) Fibre Channel
Database & Business Intelligence
1 36 (12.86%) SQL Server
2 11 (3.93%) SQL Server 2008
3 8 (2.86%) SQL Server 2012
4 7 (2.50%) SQL Server 2000
4 7 (2.50%) SQL Server 2005
5 5 (1.79%) Crystal Reports
5 5 (1.79%) Data Warehouse
6 3 (1.07%) MySQL
6 3 (1.07%) SQL Server Reporting Services
7 2 (0.71%) KDB
7 2 (0.71%) Oracle Database
8 1 (0.36%) GIS
8 1 (0.36%) Oracle Database 11g
8 1 (0.36%) Oracle Reports
8 1 (0.36%) SAP HANA
8 1 (0.36%) Spatial Data
8 1 (0.36%) SQL Server 2014
8 1 (0.36%) SQL Server Analysis Services
8 1 (0.36%) SQL Server Integration Services
Development Applications
1 1 (0.36%) JIRA
1 1 (0.36%) Subversion
General
1 27 (9.64%) Finance
2 21 (7.50%) Retail
3 19 (6.79%) Manufacturing
4 7 (2.50%) Front Office
5 5 (1.79%) Automotive
5 5 (1.79%) Back Office
5 5 (1.79%) Banking
6 4 (1.43%) Advertising
7 3 (1.07%) Corporate Banking
8 2 (0.71%) Marketing
8 2 (0.71%) Telecoms
9 1 (0.36%) Law
9 1 (0.36%) Legal
Libraries, Frameworks & Software Standards
1 19 (6.79%) .NET
2 5 (1.79%) CSS
3 4 (1.43%) HTML
4 2 (0.71%) AngularJS
4 2 (0.71%) JMS
4 2 (0.71%) SOAP
5 1 (0.36%) .NET Framework
5 1 (0.36%) HTML5
5 1 (0.36%) jQuery
5 1 (0.36%) Oracle Fusion
5 1 (0.36%) REST
5 1 (0.36%) Web Services
5 1 (0.36%) XML
5 1 (0.36%) XSLT
Miscellaneous
1 21 (7.50%) Enterprise Storage
2 20 (7.14%) Management Information System
3 12 (4.29%) EPoS
4 9 (3.21%) Data Centre
5 6 (2.14%) Analytical Skills
5 6 (2.14%) Foreign Exchange (FX)
6 4 (1.43%) Computer Science
6 4 (1.43%) Cyber Attack
6 4 (1.43%) Distributed Denial-of-Service
6 4 (1.43%) Smartphone
7 3 (1.07%) Clustering
7 3 (1.07%) Driving Licence
7 3 (1.07%) Enterprise Software
7 3 (1.07%) Equities
7 3 (1.07%) iPad
7 3 (1.07%) Video Conferencing
8 2 (0.71%) e-Learning
8 2 (0.71%) Graphic Design
8 2 (0.71%) PKI
8 2 (0.71%) Thin Client
Operating Systems
1 132 (47.14%) Windows
2 47 (16.79%) Windows Server
3 23 (8.21%) Windows 7
4 22 (7.86%) Windows Server 2003
5 19 (6.79%) Linux
6 17 (6.07%) Windows Server 2008
7 16 (5.71%) Windows 10
8 14 (5.00%) Windows Server 2012
9 12 (4.29%) Unix
10 8 (2.86%) Windows 8
11 7 (2.50%) Windows Vista
11 7 (2.50%) Windows XP
12 1 (0.36%) CentOS
12 1 (0.36%) Debian
12 1 (0.36%) Fedora
12 1 (0.36%) Mac OS
12 1 (0.36%) Mac OS X
12 1 (0.36%) SUSE
12 1 (0.36%) Ubuntu
Processes & Methodologies
1 81 (28.93%) ITIL
2 25 (8.93%) Stakeholder Management
3 23 (8.21%) Problem Management
4 20 (7.14%) Change Management
4 20 (7.14%) Root Cause Analysis
5 18 (6.43%) IT Strategy
5 18 (6.43%) Project Management
6 17 (6.07%) Knowledge Management
7 14 (5.00%) Process Improvement
8 13 (4.64%) Agile Software Development
8 13 (4.64%) ERP
9 12 (4.29%) Cybersecurity
9 12 (4.29%) Ticket Management
10 11 (3.93%) Disaster Recovery
10 11 (3.93%) PRINCE2
11 10 (3.57%) CRM
12 9 (3.21%) Business Continuity
12 9 (3.21%) Continuous Improvement
12 9 (3.21%) Line Management
12 9 (3.21%) Procure-to-Pay
Programming Languages
1 68 (24.29%) SQL
2 17 (6.07%) ABAP
3 16 (5.71%) C#
4 7 (2.50%) JavaScript
5 5 (1.79%) Java
6 4 (1.43%) C
6 4 (1.43%) PowerShell
7 3 (1.07%) Bash Shell
7 3 (1.07%) PL/SQL
8 2 (0.71%) X++
9 1 (0.36%) C++
9 1 (0.36%) PHP
9 1 (0.36%) Python
9 1 (0.36%) T-SQL
9 1 (0.36%) VB
9 1 (0.36%) VB.NET
Qualifications
1 20 (7.14%) Degree
1 20 (7.14%) Microsoft Certification
2 14 (5.00%) SC Cleared
2 14 (5.00%) Security Cleared
3 12 (4.29%) Cisco Certification
3 12 (4.29%) MCSE
4 10 (3.57%) CESG Certified Professional
4 10 (3.57%) CISM
4 10 (3.57%) CISSP
5 8 (2.86%) CCNA
6 7 (2.50%) MCP
7 4 (1.43%) CCNP
7 4 (1.43%) CREST Certified
7 4 (1.43%) DV Cleared
7 4 (1.43%) GIAC
7 4 (1.43%) HNC
7 4 (1.43%) HND
7 4 (1.43%) SANS
8 3 (1.07%) Computer Science Degree
8 3 (1.07%) MCDST
Quality Assurance & Compliance
1 32 (11.43%) SLA
2 10 (3.57%) Cyber Essentials
2 10 (3.57%) GDPR
2 10 (3.57%) ISO/IEC 27001
3 8 (2.86%) COBIT
4 3 (1.07%) ISO/IEC 20000
5 2 (0.71%) BS25999
6 1 (0.36%) BS7666
6 1 (0.36%) PCI DSS
System Software
1 87 (31.07%) Active Directory
2 33 (11.79%) VMware Infrastructure
3 22 (7.86%) Hyper-V
4 8 (2.86%) VMware ESXi
5 4 (1.43%) XenApp
6 3 (1.07%) Virtual Servers
7 2 (0.71%) BitLocker
7 2 (0.71%) Virtual Desktop
7 2 (0.71%) XenDesktop
8 1 (0.36%) Microsoft Virtual Server
8 1 (0.36%) Postfix
8 1 (0.36%) Virtual Machines
Systems Management
1 11 (3.93%) SCCM
2 4 (1.43%) Host Intrusion Detection System
2 4 (1.43%) Network Intrusion Detection System
3 3 (1.07%) Microsoft Clustering
3 3 (1.07%) Nagios
3 3 (1.07%) Norton AntiVirus
4 2 (0.71%) Backup Exec
4 2 (0.71%) Control-M
4 2 (0.71%) ITRS Geneos
4 2 (0.71%) Netcool
4 2 (0.71%) vCenter Server
4 2 (0.71%) WSUS
5 1 (0.36%) Microsoft Data Protection Manager
5 1 (0.36%) PowerCLI
5 1 (0.36%) SCDPM
5 1 (0.36%) SCOM
5 1 (0.36%) SCOrch
5 1 (0.36%) Simpana
5 1 (0.36%) Systems Management Server (SMS)
Vendors
1 113 (40.36%) Microsoft
2 53 (18.93%) VMware
3 34 (12.14%) SAP
4 31 (11.07%) Citrix
5 18 (6.43%) Remedy
6 17 (6.07%) NetApp
7 16 (5.71%) Cisco
8 15 (5.36%) Dell
8 15 (5.36%) EqualLogic
9 14 (5.00%) Oracle
10 6 (2.14%) Apple
11 5 (1.79%) Epicor
11 5 (1.79%) IFS
11 5 (1.79%) Infor
11 5 (1.79%) Sybase
12 4 (1.43%) IBM
12 4 (1.43%) Symantec
13 3 (1.07%) MobileIron
14 2 (0.71%) Becrypt
14 2 (0.71%) ServiceNow