Support Analyst Jobs in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst salary in the West Midlands is £33,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 159 165 122
Rank change year-on-year +6 -43 -4
Permanent jobs requiring a Support Analyst 91 113 176
As % of all permanent jobs advertised in the West Midlands 1.26% 1.68% 2.43%
As % of the Job Titles category 1.34% 1.87% 2.57%
Number of salaries quoted 74 101 143
10th Percentile £22,250 £23,750 £21,250
25th Percentile £25,813 £26,250 £24,625
Median annual salary (50th Percentile) £33,000 £32,403 £28,500
Median % change year-on-year +1.84% +13.69% -1.30%
75th Percentile £39,938 £38,750 £36,375
90th Percentile £52,500 £47,500 £38,750
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,797 6,058 6,842
% of permanent jobs with a recognized job title 94.05% 90.07% 94.66%
Number of salaries quoted 5,139 3,388 4,754
10th Percentile £26,250 £29,750 £30,000
25th Percentile £35,000 £38,966 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.82%
75th Percentile £63,250 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,732 £60,000
% change year-on-year -11.91% +1.22% +9.09%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Analyst in the West Midlands over the 6 months to 27 April 2024.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +9 31 £28,500 -12.18% 1
Birmingham -28 17 £35,750 +21.19% 1
Warwickshire +50 8 £32,121 -4.12%
Solihull -5 8 £23,250 -15.45% 2
Coventry +28 5 - -
Wolverhampton +10 4 £34,500 -8.00%
Worcestershire -15 4 £33,500 -10.67%
Walsall +23 3 £45,000 +47.54% 1
Brierley Hill - 2 £29,250 -
Smethwick - 1 £42,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 27 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 47 (51.65%) Microsoft
2 36 (39.56%) Social Skills
3 33 (36.26%) Customer Service
4 30 (32.97%) Microsoft 365
5 25 (27.47%) Azure
6 24 (26.37%) Windows
7 21 (23.08%) Problem-Solving
8 20 (21.98%) Active Directory
9 18 (19.78%) SQL
10 16 (17.58%) Microsoft Exchange
11 14 (15.38%) Manufacturing
11 14 (15.38%) Windows 10
12 12 (13.19%) Change Management
13 11 (12.09%) DNS
13 11 (12.09%) ERP
13 11 (12.09%) Microsoft Office
13 11 (12.09%) PowerShell
14 10 (10.99%) SQL Server
14 10 (10.99%) Data Modelling
14 10 (10.99%) Data Telemetry
15 8 (8.79%) Degree
15 8 (8.79%) Service Delivery
15 8 (8.79%) Logistics
15 8 (8.79%) Windows Server
16 7 (7.69%) Power Platform
16 7 (7.69%) Inclusion and Diversity
16 7 (7.69%) ITIL
16 7 (7.69%) Retail
17 6 (6.59%) VMware
17 6 (6.59%) Knowledge Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (17.58%) Microsoft Exchange
2 6 (6.59%) SharePoint
3 1 (1.10%) IIS
Applications
1 11 (12.09%) Microsoft Office
2 2 (2.20%) Microsoft Excel
2 2 (2.20%) Microsoft PowerPoint
Business Applications
1 6 (6.59%) Dynamics NAV
2 4 (4.40%) Dynamics CRM
3 1 (1.10%) NetSuite
3 1 (1.10%) Odoo
3 1 (1.10%) Sage X3
3 1 (1.10%) SAP S/4HANA
Cloud Services
1 30 (32.97%) Microsoft 365
2 25 (27.47%) Azure
3 7 (7.69%) Power Platform
4 6 (6.59%) Azure Data Factory
4 6 (6.59%) Dynamics 365
5 5 (5.49%) Entra ID
6 4 (4.40%) Power Automate
6 4 (4.40%) SaaS
7 2 (2.20%) Azure Cosmos DB
7 2 (2.20%) Azure Monitor
8 1 (1.10%) PowerApps
8 1 (1.10%) WhatsApp
Communications & Networking
1 11 (12.09%) DNS
2 6 (6.59%) Firewall
2 6 (6.59%) Internet
3 5 (5.49%) LAN
4 4 (4.40%) Remote Desktop
5 3 (3.30%) DHCP
5 3 (3.30%) HTTP
5 3 (3.30%) Network Security
5 3 (3.30%) VoIP
5 3 (3.30%) WAN
5 3 (3.30%) Wi-Fi
6 2 (2.20%) VPN
7 1 (1.10%) ISDN
7 1 (1.10%) SAN
7 1 (1.10%) Wireless
Database & Business Intelligence
1 10 (10.99%) SQL Server
2 2 (2.20%) Amazon RDS
2 2 (2.20%) NoSQL
2 2 (2.20%) Power BI
3 1 (1.10%) Crystal Reports
Development Applications
1 1 (1.10%) JIRA
General
1 36 (39.56%) Social Skills
2 14 (15.38%) Manufacturing
3 7 (7.69%) Inclusion and Diversity
3 7 (7.69%) Retail
4 6 (6.59%) Analytical Skills
5 5 (5.49%) Finance
6 4 (4.40%) Law
7 3 (3.30%) Legal
7 3 (3.30%) Multimedia
8 2 (2.20%) Digital Healthcare
9 1 (1.10%) Advertising
9 1 (1.10%) Billing
9 1 (1.10%) Games
9 1 (1.10%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (3.30%) .NET
1 3 (3.30%) HTML
1 3 (3.30%) REST
Miscellaneous
1 5 (5.49%) Enterprise Software
2 4 (4.40%) Virtual Team
3 3 (3.30%) CCTV
3 3 (3.30%) EPoS
3 3 (3.30%) iPad
3 3 (3.30%) Management Information System
3 3 (3.30%) Media Streaming
3 3 (3.30%) Self-Motivation
3 3 (3.30%) Team-Oriented Environment
4 2 (2.20%) BYOD
4 2 (2.20%) Driving Licence
4 2 (2.20%) IoT
4 2 (2.20%) PropTech
5 1 (1.10%) Clustering
5 1 (1.10%) FMCG
5 1 (1.10%) Hybrid Cloud
Operating Systems
1 24 (26.37%) Windows
2 14 (15.38%) Windows 10
3 8 (8.79%) Windows Server
4 5 (5.49%) Linux
5 1 (1.10%) Android
5 1 (1.10%) Windows 7
Processes & Methodologies
1 33 (36.26%) Customer Service
2 21 (23.08%) Problem-Solving
3 12 (13.19%) Change Management
4 11 (12.09%) ERP
5 10 (10.99%) Data Modelling
5 10 (10.99%) Data Telemetry
6 8 (8.79%) Logistics
6 8 (8.79%) Service Delivery
7 7 (7.69%) ITIL
8 6 (6.59%) Knowledge Management
8 6 (6.59%) Service Management
9 5 (5.49%) Asset Management
9 5 (5.49%) Continuous Improvement
9 5 (5.49%) CRM
9 5 (5.49%) Product Roadmap
9 5 (5.49%) Roadmaps
10 4 (4.40%) Analytics
10 4 (4.40%) Critical Thinking
10 4 (4.40%) Data Analysis
10 4 (4.40%) Performance Metrics
Programming Languages
1 18 (19.78%) SQL
2 11 (12.09%) PowerShell
3 4 (4.40%) C#
3 4 (4.40%) T-SQL
4 3 (3.30%) Python
Qualifications
1 8 (8.79%) Degree
2 5 (5.49%) Microsoft Certification
3 4 (4.40%) CCNA
3 4 (4.40%) Cisco Certification
3 4 (4.40%) MCSE
4 3 (3.30%) MCP
5 2 (2.20%) A+ Certification
6 1 (1.10%) CCA
6 1 (1.10%) Citrix Certification
6 1 (1.10%) MCITP
6 1 (1.10%) Network+ Certification
6 1 (1.10%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (2.20%) GDPR
1 2 (2.20%) QA
1 2 (2.20%) SLA
2 1 (1.10%) ISO/IEC 27001
System Software
1 20 (21.98%) Active Directory
2 5 (5.49%) Hyper-V
2 5 (5.49%) VMware Infrastructure
Systems Management
1 6 (6.59%) Microsoft Intune
2 3 (3.30%) FortiGate
Vendors
1 47 (51.65%) Microsoft
2 6 (6.59%) Databricks
2 6 (6.59%) VMware
3 5 (5.49%) Apple
3 5 (5.49%) Cisco
4 4 (4.40%) Citrix
4 4 (4.40%) Sage
5 3 (3.30%) Meraki
5 3 (3.30%) ServiceNow
5 3 (3.30%) UiPath
6 2 (2.20%) Aruba
7 1 (1.10%) Datto
7 1 (1.10%) Dell
7 1 (1.10%) Foundry
7 1 (1.10%) Google
7 1 (1.10%) HP
7 1 (1.10%) Quadient
7 1 (1.10%) Salesforce
7 1 (1.10%) SAP
7 1 (1.10%) Veeam