Period
to 18 August 2019

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in the West Midlands during the 6 months to 18 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 102 98 132
Rank change year-on-year -4 +34 -40
Permanent jobs requiring a Support Analyst 215 258 234
As % of all permanent IT jobs advertised in the West Midlands 2.80% 2.83% 2.33%
As % of the Job Titles category 2.91% 2.94% 2.42%
Number of salaries quoted 177 234 190
West Midlands median annual salary £26,500 £27,500 £26,500
Median salary % change year-on-year -3.64% +3.77% -5.36%
10th Percentile £19,500 £19,825 £19,250
90th Percentile £37,500 £42,500 £46,125
England median annual salary £30,000 £32,500 £32,500
% change year-on-year -7.69% - +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,393 8,782 9,683
% of permanent IT jobs with a recognized job title 96.40% 96.23% 96.58%
Number of salaries quoted 5,923 6,837 8,134
West Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,000 £25,000
90th Percentile £68,200 £65,000 £61,250
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 18 August 2019.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +42 83 £30,250 -19.33% 14
Staffordshire -3 23 £21,000 -3.45% 9
Worcestershire -11 21 £26,500 - 3
Coventry +2 19 £38,500 +40.00% 2
Shropshire +12 18 £22,250 -19.09%
Dudley +1 13 £23,500 -9.62% 3
Sutton Coldfield +16 11 £29,000 +48.72% 1
Solihull -11 11 £25,000 -8.26% 5
Warwickshire -33 5 £35,750 +37.50% 3
Halesowen - 4 £25,000 -
Walsall +4 2 £23,750 +7.95% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 August 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 111 (51.63%) Windows
2 89 (41.40%) Microsoft
3 72 (33.49%) SQL
4 58 (26.98%) Active Directory
5 54 (25.12%) Microsoft Office
6 53 (24.65%) ITIL
7 52 (24.19%) Problem-Solving
8 51 (23.72%) Windows Server
9 41 (19.07%) SQL Server
10 40 (18.60%) Office 365
11 36 (16.74%) Citrix
12 35 (16.28%) SLA
13 33 (15.35%) Linux
14 29 (13.49%) LAN
14 29 (13.49%) WAN
14 29 (13.49%) VMware
15 27 (12.56%) Finance
15 27 (12.56%) Hyper-V
16 25 (11.63%) Analytical Skills
17 21 (9.77%) Self-Motivation
18 20 (9.30%) VMware Infrastructure
19 19 (8.84%) Microsoft Excel
20 18 (8.37%) Windows 7
21 17 (7.91%) Windows Server 2008
21 17 (7.91%) SCCM
21 17 (7.91%) MS Exchange
22 16 (7.44%) SharePoint
22 16 (7.44%) IIS
22 16 (7.44%) Problem Management
22 16 (7.44%) Root Cause Analysis

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (7.91%) MS Exchange
2 16 (7.44%) IIS
2 16 (7.44%) SharePoint
3 10 (4.65%) IBM Notes
3 10 (4.65%) Skype for Business
4 5 (2.33%) Exchange Server 2010
4 5 (2.33%) Exchange Server 2013
5 3 (1.40%) BizTalk Server
5 3 (1.40%) Elasticsearch
6 2 (0.93%) ArcGIS
6 2 (0.93%) Liferay
7 1 (0.47%) Confluence
7 1 (0.47%) OpenStack
7 1 (0.47%) Totara
Applications
1 54 (25.12%) Microsoft Office
2 19 (8.84%) Microsoft Excel
3 3 (1.40%) Microsoft PowerPoint
4 1 (0.47%) MS Visio
Business Applications
1 4 (1.86%) Dynamics AX
1 4 (1.86%) Maximo
2 3 (1.40%) SAP HCM
2 3 (1.40%) SAP HR
3 1 (0.47%) CODA-Financials
3 1 (0.47%) Infor LN
3 1 (0.47%) Remedy ITSM
Cloud Services
1 40 (18.60%) Office 365
2 7 (3.26%) Microsoft Azure
3 3 (1.40%) SuccessFactors
4 1 (0.47%) Dynamics 365
4 1 (0.47%) G Suite
Communications & Networking
1 29 (13.49%) LAN
1 29 (13.49%) WAN
2 15 (6.98%) Firewall
3 12 (5.58%) TCP/IP
4 10 (4.65%) Network Security
4 10 (4.65%) Skype
5 8 (3.72%) DHCP
5 8 (3.72%) DNS
6 7 (3.26%) Internet
7 4 (1.86%) GoToMeeting
7 4 (1.86%) IP Telephony
8 2 (0.93%) Remote Desktop
8 2 (0.93%) VPN
9 1 (0.47%) RTP
9 1 (0.47%) SAN
9 1 (0.47%) SSL
Database & Business Intelligence
1 41 (19.07%) SQL Server
2 8 (3.72%) MySQL
3 6 (2.79%) MongoDB
4 3 (1.40%) SQL Server 2008
4 3 (1.40%) SQL Server 2014
5 2 (0.93%) DB2
5 2 (0.93%) GIS
5 2 (0.93%) Oracle Reports
5 2 (0.93%) SQL Server 2012
6 1 (0.47%) Spatial Data
6 1 (0.47%) SQL Server 2000
Development Applications
1 9 (4.19%) JIRA
2 1 (0.47%) SQL Server Management Studio (SSMS)
General
1 27 (12.56%) Finance
2 10 (4.65%) Public Sector
3 7 (3.26%) Retail
4 5 (2.33%) Legal
4 5 (2.33%) Marketing
5 2 (0.93%) Back Office
5 2 (0.93%) Banking
5 2 (0.93%) Manufacturing
6 1 (0.47%) Front Office
6 1 (0.47%) Games
6 1 (0.47%) German Language
6 1 (0.47%) Law
Libraries, Frameworks & Software Standards
1 7 (3.26%) XML
2 3 (1.40%) Apache NiFi
2 3 (1.40%) Elastic Stack
2 3 (1.40%) SOAP
3 2 (0.93%) .NET
3 2 (0.93%) ASP.NET
3 2 (0.93%) Hibernate
3 2 (0.93%) J2EE
3 2 (0.93%) JDBC
3 2 (0.93%) Servlets
3 2 (0.93%) Spring
3 2 (0.93%) Struts
3 2 (0.93%) XSLT
4 1 (0.47%) jQuery
4 1 (0.47%) KnockoutJS
4 1 (0.47%) REST
4 1 (0.47%) Twitter Bootstrap
4 1 (0.47%) Web Services
Miscellaneous
1 25 (11.63%) Analytical Skills
2 21 (9.77%) Self-Motivation
3 10 (4.65%) EPoS
4 8 (3.72%) Management Information System
4 8 (3.72%) Smartphone
5 7 (3.26%) Blackberry
6 5 (2.33%) Driving Licence
6 5 (2.33%) Mobile App
7 4 (1.86%) Video Conferencing
8 2 (0.93%) Clustering
8 2 (0.93%) LLPG
9 1 (0.47%) Data Protection Act
9 1 (0.47%) e-Learning
9 1 (0.47%) Enterprise Storage
9 1 (0.47%) Internet of Things
9 1 (0.47%) Learning Management System
9 1 (0.47%) Replication
9 1 (0.47%) Robotics
Operating Systems
1 111 (51.63%) Windows
2 51 (23.72%) Windows Server
3 33 (15.35%) Linux
4 18 (8.37%) Windows 7
5 17 (7.91%) Windows Server 2008
6 15 (6.98%) Apple iOS
6 15 (6.98%) Windows Server 2012
7 13 (6.05%) Unix
8 8 (3.72%) Android
8 8 (3.72%) Windows Vista
9 7 (3.26%) Red Hat Enterprise Linux
10 6 (2.79%) Windows 10
11 5 (2.33%) Windows 8
12 4 (1.86%) Windows Phone
12 4 (1.86%) Windows Server 2003
13 3 (1.40%) CentOS
13 3 (1.40%) Windows XP
14 1 (0.47%) Mac OS
14 1 (0.47%) Ubuntu
14 1 (0.47%) Windows Mobile
Processes & Methodologies
1 53 (24.65%) ITIL
2 52 (24.19%) Problem-Solving
3 16 (7.44%) Problem Management
3 16 (7.44%) Root Cause Analysis
4 15 (6.98%) Incident Management
5 13 (6.05%) Line Management
6 12 (5.58%) Change Management
6 12 (5.58%) Customer Requirements
6 12 (5.58%) Process Improvement
6 12 (5.58%) Software Deployment
7 11 (5.12%) Statistics
8 8 (3.72%) ITSM
9 6 (2.79%) Continuous Improvement
9 6 (2.79%) CRM
9 6 (2.79%) Document Management
9 6 (2.79%) Preventative Maintenance
10 5 (2.33%) Agile Software Development
10 5 (2.33%) Break/Fix
10 5 (2.33%) Server Building
10 5 (2.33%) Ticket Management
Programming Languages
1 72 (33.49%) SQL
2 13 (6.05%) PowerShell
3 5 (2.33%) C#
3 5 (2.33%) T-SQL
4 3 (1.40%) Java
4 3 (1.40%) PHP
5 2 (0.93%) C
5 2 (0.93%) PL/SQL
6 1 (0.47%) Python
6 1 (0.47%) Shell Script
6 1 (0.47%) VBA
6 1 (0.47%) VBScript
Qualifications
1 13 (6.05%) MCSE
1 13 (6.05%) Microsoft Certification
2 11 (5.12%) MCP
3 8 (3.72%) Degree
4 6 (2.79%) MCDST
5 5 (2.33%) MCSA
6 3 (1.40%) ITIL Certification
7 1 (0.47%) Computer Science Degree
Quality Assurance & Compliance
1 35 (16.28%) SLA
2 7 (3.26%) QA
3 1 (0.47%) BS7666
3 1 (0.47%) ISO 9001
3 1 (0.47%) ISO/IEC 20000
System Software
1 58 (26.98%) Active Directory
2 27 (12.56%) Hyper-V
3 20 (9.30%) VMware Infrastructure
4 6 (2.79%) Docker
5 5 (2.33%) XenApp
5 5 (2.33%) XenDesktop
6 1 (0.47%) Terminal Services
Systems Management
1 17 (7.91%) SCCM
2 5 (2.33%) Backup Exec
3 3 (1.40%) AirWatch
3 3 (1.40%) Kibana
3 3 (1.40%) Kubernetes
3 3 (1.40%) logstash
3 3 (1.40%) Microsoft Data Protection Manager
4 2 (0.93%) Microsoft Clustering
5 1 (0.47%) EMC NetWorker
5 1 (0.47%) Red Hat Satellite
Vendors
1 89 (41.40%) Microsoft
2 36 (16.74%) Citrix
3 29 (13.49%) VMware
4 15 (6.98%) ServiceNow
5 11 (5.12%) Apple
6 10 (4.65%) Lotus
7 7 (3.26%) Oracle
7 7 (3.26%) Red Hat
8 6 (2.79%) Cisco
8 6 (2.79%) NetApp
9 5 (2.33%) Symantec
9 5 (2.33%) Veeam
10 4 (1.86%) Bloomberg
10 4 (1.86%) CommVault
10 4 (1.86%) Fidessa
10 4 (1.86%) Reuters
10 4 (1.86%) Salesforce.com
11 3 (1.40%) Northgate
11 3 (1.40%) Orchard
11 3 (1.40%) SAP