Period
to 21 November 2018

The median annual salary for a Support Analyst was £28,000 in advertised job vacancies in the West Midlands during the 6 months to 21 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 105 116 99
Rank change year-on-year +11 -17 +16
Permanent jobs requiring a Support Analyst 216 260 332
As % of all permanent IT jobs advertised in the West Midlands 2.54% 2.55% 2.91%
As % of the Job Titles category 2.64% 2.64% 3.03%
Number of salaries quoted 179 228 285
West Midlands median annual salary £28,000 £26,000 £28,000
Median salary % change year-on-year +7.69% -7.14% -1.93%
10th Percentile £19,950 £19,125 £19,450
90th Percentile £41,375 £41,625 £47,500
England median annual salary £32,500 £30,500 £31,500
% change year-on-year +6.56% -3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,196 9,843 10,962
% of permanent IT jobs with a recognized job title 96.20% 96.46% 96.19%
Number of salaries quoted 6,361 8,092 8,690
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £23,750 £23,500
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.70%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 21 November 2018.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 70 £31,000 -11.43% 4
Coventry +16 37 £32,625 +29.21% 2
Dudley -7 18 £26,000 +10.64%
Worcestershire +11 17 £26,500 -6.18%
Staffordshire +8 16 £25,000 +11.11% 2
Solihull -9 15 £27,500 +5.77% 1
Warwickshire +35 11 £31,000 -6.77% 2
Shropshire +1 8 £25,500 +6.29%
Sutton Coldfield -21 5 £19,500 -18.75%
Walsall -6 3 £22,000 -12.00% 2
Wolverhampton -14 3 £37,500 +44.23%
Herefordshire -4 1 - -
Halesowen - 1 £24,000 -
Smethwick - 1 £27,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 113 (52.31%) Windows
2 78 (36.11%) Microsoft
3 66 (30.56%) SQL
4 65 (30.09%) Active Directory
5 52 (24.07%) ITIL
6 46 (21.30%) Windows Server
7 43 (19.91%) SQL Server
8 41 (18.98%) ITSM
9 39 (18.06%) Firewall
10 38 (17.59%) VMware
11 35 (16.20%) LAN
11 35 (16.20%) VMware Infrastructure
12 34 (15.74%) Linux
13 32 (14.81%) WAN
14 28 (12.96%) Office 365
15 27 (12.50%) Microsoft Office
15 27 (12.50%) Change Management
16 25 (11.57%) Finance
16 25 (11.57%) MS Exchange
16 25 (11.57%) Problem-Solving
17 24 (11.11%) Root Cause Analysis
17 24 (11.11%) Citrix
17 24 (11.11%) Web Services
17 24 (11.11%) NetApp
18 22 (10.19%) Scrum
18 22 (10.19%) Service Management
18 22 (10.19%) MCSE
18 22 (10.19%) Microsoft Certification
18 22 (10.19%) Cisco
18 22 (10.19%) Agile Software Development

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (11.57%) MS Exchange
2 11 (5.09%) IIS
3 8 (3.70%) BizTalk Server
4 3 (1.39%) SharePoint
5 2 (0.93%) Exstream Dialogue
5 2 (0.93%) WebSphere
6 1 (0.46%) Apache
6 1 (0.46%) Exchange Server 2010
6 1 (0.46%) nginx
6 1 (0.46%) Tomcat
6 1 (0.46%) Totara
Applications
1 27 (12.50%) Microsoft Office
2 10 (4.63%) Microsoft Excel
3 3 (1.39%) Microsoft PowerPoint
Business Applications
1 7 (3.24%) Dynamics AX
2 5 (2.31%) Dynamics CRM
3 4 (1.85%) NetSuite
3 4 (1.85%) SAP HCM
3 4 (1.85%) SAP HR
4 2 (0.93%) Exstream
4 2 (0.93%) SAP SD
5 1 (0.46%) Infor LN
5 1 (0.46%) Infor M3
5 1 (0.46%) Sage 200
5 1 (0.46%) Sage 50
Cloud Services
1 28 (12.96%) Office 365
2 5 (2.31%) Microsoft Azure
3 4 (1.85%) SuccessFactors
4 2 (0.93%) Amazon AWS
4 2 (0.93%) Amazon EC2
4 2 (0.93%) Amazon S3
4 2 (0.93%) AWS CloudFormation
5 1 (0.46%) Dynamics 365
5 1 (0.46%) G Suite
Communications & Networking
1 39 (18.06%) Firewall
2 35 (16.20%) LAN
3 32 (14.81%) WAN
4 18 (8.33%) TCP/IP
5 16 (7.41%) DNS
6 15 (6.94%) DHCP
7 14 (6.48%) VPN
8 10 (4.63%) FTP
8 10 (4.63%) HTTP
8 10 (4.63%) Network Security
8 10 (4.63%) SSH
9 7 (3.24%) SAN
10 6 (2.78%) VoIP
11 5 (2.31%) IPsec
11 5 (2.31%) SSL
12 3 (1.39%) VLAN
13 2 (0.93%) DSL
13 2 (0.93%) Internet
13 2 (0.93%) MPLS
14 1 (0.46%) WLAN
Database & Business Intelligence
1 43 (19.91%) SQL Server
2 7 (3.24%) Crystal Reports
2 7 (3.24%) Data Warehouse
3 5 (2.31%) MySQL
3 5 (2.31%) SQL Server Reporting Services
4 4 (1.85%) DB2
4 4 (1.85%) Qlik Sense
5 3 (1.39%) Power BI
5 3 (1.39%) QlikView
5 3 (1.39%) SQL Server Integration Services
6 2 (0.93%) Amazon RDS
6 2 (0.93%) RDBMS
6 2 (0.93%) Relational Database
7 1 (0.46%) PostgreSQL
7 1 (0.46%) SQL Server 2008
7 1 (0.46%) SQL Server 2014
General
1 25 (11.57%) Finance
2 15 (6.94%) Manufacturing
3 9 (4.17%) Retail
4 5 (2.31%) Advertising
5 4 (1.85%) Automotive
6 3 (1.39%) Banking
6 3 (1.39%) General Ledger
7 2 (0.93%) Telecoms
8 1 (0.46%) Corporate Banking
8 1 (0.46%) Front Office
8 1 (0.46%) Games
8 1 (0.46%) Legal
8 1 (0.46%) Publishing
Libraries, Frameworks & Software Standards
1 24 (11.11%) Web Services
2 9 (4.17%) .NET
3 8 (3.70%) XML
3 8 (3.70%) XSLT
4 6 (2.78%) SOAP
5 5 (2.31%) CSS
5 5 (2.31%) HTML
6 2 (0.93%) Ajax
6 2 (0.93%) AngularJS
6 2 (0.93%) EDI
6 2 (0.93%) Elastic Stack
6 2 (0.93%) Java EE
6 2 (0.93%) jQuery
6 2 (0.93%) React
Miscellaneous
1 21 (9.72%) CMDB
2 11 (5.09%) Analytical Skills
3 6 (2.78%) Self-Motivation
4 5 (2.31%) Driving Licence
5 4 (1.85%) Data Centre
5 4 (1.85%) Enterprise Storage
5 4 (1.85%) Mobile App
5 4 (1.85%) Private Cloud
6 3 (1.39%) Management Information System
7 2 (0.93%) Analytical Mindset
7 2 (0.93%) Computer Science
8 1 (0.46%) AS400
8 1 (0.46%) e-Learning
8 1 (0.46%) Handset
8 1 (0.46%) iSeries
8 1 (0.46%) Learning Management System
8 1 (0.46%) Smartphone
Operating Systems
1 113 (52.31%) Windows
2 46 (21.30%) Windows Server
3 34 (15.74%) Linux
4 21 (9.72%) Windows 7
5 17 (7.87%) Red Hat Enterprise Linux
6 14 (6.48%) Windows Server 2012
7 12 (5.56%) Windows 10
7 12 (5.56%) Windows Server 2008
8 11 (5.09%) Unix
9 5 (2.31%) Windows 8
9 5 (2.31%) Windows Server 2003
10 4 (1.85%) Windows XP
11 2 (0.93%) Android
12 1 (0.46%) Apple iOS
12 1 (0.46%) Mac OS
12 1 (0.46%) Mac OS X
Processes & Methodologies
1 52 (24.07%) ITIL
2 41 (18.98%) ITSM
3 27 (12.50%) Change Management
4 25 (11.57%) Problem-Solving
5 24 (11.11%) Root Cause Analysis
6 22 (10.19%) Agile Software Development
6 22 (10.19%) Scrum
6 22 (10.19%) Service Management
7 21 (9.72%) ITIL V3
8 20 (9.26%) Operations Management
9 17 (7.87%) Incident Management
10 14 (6.48%) ERP
11 13 (6.02%) Data Protection
12 11 (5.09%) User Acceptance Testing
13 9 (4.17%) Stakeholder Management
14 7 (3.24%) Break/Fix
14 7 (3.24%) Translating Business Requirements
15 6 (2.78%) Document Management
15 6 (2.78%) Process Improvement
15 6 (2.78%) Project Management
Programming Languages
1 66 (30.56%) SQL
2 9 (4.17%) T-SQL
3 7 (3.24%) PowerShell
4 6 (2.78%) Java
5 5 (2.31%) C#
6 4 (1.85%) JavaScript
7 3 (1.39%) ABAP
7 3 (1.39%) PHP
8 2 (0.93%) PL/SQL
8 2 (0.93%) Python
9 1 (0.46%) Bash Shell
9 1 (0.46%) C++
9 1 (0.46%) VB
Qualifications
1 22 (10.19%) MCSE
1 22 (10.19%) Microsoft Certification
2 19 (8.80%) MCP
3 17 (7.87%) MCSA
4 9 (4.17%) Degree
5 4 (1.85%) RHCA
5 4 (1.85%) RHCE
5 4 (1.85%) RHCSA
6 2 (0.93%) Computer Science Degree
6 2 (0.93%) Master's Degree
7 1 (0.46%) A+ Certification
7 1 (0.46%) ITIL Certification
7 1 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 17 (7.87%) SLA
2 12 (5.56%) GDPR
3 5 (2.31%) COBIT
3 5 (2.31%) ISO/IEC 27001
4 1 (0.46%) PMO
4 1 (0.46%) QA
System Software
1 65 (30.09%) Active Directory
2 35 (16.20%) VMware Infrastructure
3 19 (8.80%) Hyper-V
4 11 (5.09%) XenServer
5 5 (2.31%) VMware ESXi
6 3 (1.39%) Firmware
Systems Management
1 4 (1.85%) SCCM
2 3 (1.39%) Backup Exec
3 2 (0.93%) Ansible
3 2 (0.93%) Opscode Chef
3 2 (0.93%) Puppet
3 2 (0.93%) WSUS
4 1 (0.46%) AirWatch
Vendors
1 78 (36.11%) Microsoft
2 38 (17.59%) VMware
3 24 (11.11%) Citrix
3 24 (11.11%) NetApp
4 22 (10.19%) Cisco
5 21 (9.72%) ServiceNow
6 17 (7.87%) Red Hat
7 16 (7.41%) SAP
8 12 (5.56%) Oracle
9 6 (2.78%) Dell
9 6 (2.78%) EqualLogic
9 6 (2.78%) Sage
10 5 (2.31%) Hitachi
11 4 (1.85%) JD Edwards
12 3 (1.39%) Google
12 3 (1.39%) Pegasus
12 3 (1.39%) Tableau
12 3 (1.39%) Xero
13 2 (0.93%) Northgate
13 2 (0.93%) Twitter