Period
to 16 January 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 121 100 111
Rank change year-on-year -21 +11 -2
Permanent jobs requiring a Support Analyst 176 296 269
As % of all permanent IT jobs advertised in the West Midlands 2.27% 3.02% 2.57%
As % of the Job Titles category 2.37% 3.12% 2.65%
Number of salaries quoted 146 264 244
West Midlands median annual salary £30,000 £26,000 £28,000
Median salary % change year-on-year +15.38% -7.14% -1.75%
10th Percentile £18,750 £19,125 £19,650
90th Percentile £38,750 £41,250 £42,500
England median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,415 9,484 10,150
% of permanent IT jobs with a recognized job title 95.64% 96.78% 96.83%
Number of salaries quoted 5,650 7,602 8,064
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 16 January 2019.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -23 59 £31,750 -2.31% 7
Coventry +26 34 £32,750 -4.38%
Solihull +3 17 £27,500 +5.77% 4
Staffordshire -9 17 £25,750 +17.05% 2
Dudley -7 14 £26,000 +10.64%
Worcestershire 0 10 £27,500 -15.38% 3
Warwickshire +16 8 £31,000 -7.46% 1
Shropshire -6 5 £28,500 -24.00% 1
Sutton Coldfield -10 3 £19,500 -18.75% 1
Wolverhampton +3 2 £36,250 +39.42%
Halesowen - 1 £24,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 88 (50.00%) Windows
2 61 (34.66%) Microsoft
3 58 (32.95%) SQL
4 52 (29.55%) ITIL
5 45 (25.57%) Active Directory
6 32 (18.18%) Linux
6 32 (18.18%) Windows Server
7 30 (17.05%) ITSM
8 28 (15.91%) Firewall
9 27 (15.34%) VMware
9 27 (15.34%) SQL Server
9 27 (15.34%) VMware Infrastructure
10 24 (13.64%) Office 365
11 23 (13.07%) LAN
12 22 (12.50%) Microsoft Office
12 22 (12.50%) Problem-Solving
13 21 (11.93%) Microsoft Certification
14 20 (11.36%) WAN
14 20 (11.36%) Web Services
14 20 (11.36%) MCSE
15 19 (10.80%) Change Management
15 19 (10.80%) Root Cause Analysis
16 18 (10.23%) Scrum
16 18 (10.23%) Agile Software Development
16 18 (10.23%) NetApp
17 17 (9.66%) Service Management
17 17 (9.66%) Citrix
17 17 (9.66%) CMDB
17 17 (9.66%) Hyper-V
17 17 (9.66%) ITIL V3

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (7.95%) MS Exchange
2 12 (6.82%) IIS
3 9 (5.11%) BizTalk Server
4 6 (3.41%) CMS
4 6 (3.41%) SharePoint
5 2 (1.14%) Exstream Dialogue
5 2 (1.14%) WebSphere
6 1 (0.57%) Apache
6 1 (0.57%) nginx
6 1 (0.57%) Tomcat
Applications
1 22 (12.50%) Microsoft Office
2 12 (6.82%) Microsoft Excel
3 3 (1.70%) Microsoft PowerPoint
Business Applications
1 7 (3.98%) Dynamics CRM
2 5 (2.84%) SAP HCM
2 5 (2.84%) SAP HR
3 3 (1.70%) Dynamics AX
3 3 (1.70%) Infor LN
4 2 (1.14%) Exstream
4 2 (1.14%) NetSuite
5 1 (0.57%) Infor M3
5 1 (0.57%) Sage 200
Cloud Services
1 24 (13.64%) Office 365
2 8 (4.55%) Microsoft Azure
3 5 (2.84%) SuccessFactors
4 2 (1.14%) Amazon AWS
4 2 (1.14%) Amazon EC2
4 2 (1.14%) Amazon S3
4 2 (1.14%) AWS CloudFormation
5 1 (0.57%) Azure Active Directory
5 1 (0.57%) Dynamics 365
5 1 (0.57%) G Suite
Communications & Networking
1 28 (15.91%) Firewall
2 23 (13.07%) LAN
3 20 (11.36%) WAN
4 15 (8.52%) DNS
5 13 (7.39%) VPN
6 12 (6.82%) DHCP
6 12 (6.82%) TCP/IP
7 10 (5.68%) FTP
7 10 (5.68%) HTTP
7 10 (5.68%) Network Security
7 10 (5.68%) SSH
8 2 (1.14%) DSL
8 2 (1.14%) Internet
8 2 (1.14%) MPLS
8 2 (1.14%) SSL
9 1 (0.57%) VLAN
9 1 (0.57%) VoIP
9 1 (0.57%) WLAN
Database & Business Intelligence
1 27 (15.34%) SQL Server
2 6 (3.41%) DB2
3 5 (2.84%) Crystal Reports
3 5 (2.84%) MySQL
4 4 (2.27%) Data Warehouse
5 3 (1.70%) SQL Server Integration Services
5 3 (1.70%) SQL Server Reporting Services
6 2 (1.14%) Amazon RDS
6 2 (1.14%) RDBMS
6 2 (1.14%) Relational Database
7 1 (0.57%) PostgreSQL
7 1 (0.57%) Power BI
7 1 (0.57%) Qlik Sense
7 1 (0.57%) QlikView
7 1 (0.57%) SQL Server 2008
7 1 (0.57%) SQL Server 2014
General
1 12 (6.82%) Finance
2 8 (4.55%) Manufacturing
3 5 (2.84%) Advertising
4 4 (2.27%) Retail
5 2 (1.14%) Banking
5 2 (1.14%) Telecoms
6 1 (0.57%) Legal
Libraries, Frameworks & Software Standards
1 20 (11.36%) Web Services
2 10 (5.68%) XML
3 9 (5.11%) .NET
3 9 (5.11%) XSLT
4 7 (3.98%) SOAP
5 4 (2.27%) CSS
5 4 (2.27%) HTML
6 2 (1.14%) Ajax
6 2 (1.14%) AngularJS
6 2 (1.14%) Elastic Stack
6 2 (1.14%) Java EE
6 2 (1.14%) jQuery
6 2 (1.14%) React
Miscellaneous
1 17 (9.66%) CMDB
2 7 (3.98%) Driving Licence
3 6 (3.41%) Analytical Skills
3 6 (3.41%) Data Centre
3 6 (3.41%) Private Cloud
4 5 (2.84%) Self-Motivation
5 4 (2.27%) Enterprise Storage
6 3 (1.70%) Management Information System
7 2 (1.14%) Analytical Mindset
8 1 (0.57%) AS400
8 1 (0.57%) iSeries
8 1 (0.57%) Mobile App
8 1 (0.57%) Smartphone
Operating Systems
1 88 (50.00%) Windows
2 32 (18.18%) Linux
2 32 (18.18%) Windows Server
3 15 (8.52%) Windows 7
4 13 (7.39%) Red Hat Enterprise Linux
5 11 (6.25%) Unix
6 9 (5.11%) Windows 10
7 8 (4.55%) Windows Server 2008
8 7 (3.98%) Windows 8
9 6 (3.41%) Windows Server 2012
10 3 (1.70%) Windows XP
11 2 (1.14%) Android
12 1 (0.57%) Mac OS
12 1 (0.57%) Mac OS X
Processes & Methodologies
1 52 (29.55%) ITIL
2 30 (17.05%) ITSM
3 22 (12.50%) Problem-Solving
4 19 (10.80%) Change Management
4 19 (10.80%) Root Cause Analysis
5 18 (10.23%) Agile Software Development
5 18 (10.23%) Scrum
6 17 (9.66%) ITIL V3
6 17 (9.66%) Service Management
7 16 (9.09%) Operations Management
8 13 (7.39%) Incident Management
9 12 (6.82%) ERP
10 11 (6.25%) User Acceptance Testing
11 10 (5.68%) CRM
12 9 (5.11%) Data Protection
13 6 (3.41%) Service Delivery
14 5 (2.84%) Break/Fix
14 5 (2.84%) Stakeholder Management
15 4 (2.27%) Document Management
15 4 (2.27%) Software Testing
Programming Languages
1 58 (32.95%) SQL
2 15 (8.52%) PowerShell
3 10 (5.68%) T-SQL
4 6 (3.41%) C#
5 5 (2.84%) Java
6 3 (1.70%) JavaScript
6 3 (1.70%) PHP
7 2 (1.14%) ABAP
7 2 (1.14%) PL/SQL
7 2 (1.14%) Python
8 1 (0.57%) Bash Shell
8 1 (0.57%) C++
8 1 (0.57%) VB
Qualifications
1 21 (11.93%) Microsoft Certification
2 20 (11.36%) MCSE
3 16 (9.09%) MCP
4 13 (7.39%) MCSA
5 11 (6.25%) Degree
6 6 (3.41%) RHCA
6 6 (3.41%) RHCE
6 6 (3.41%) RHCSA
7 2 (1.14%) Computer Science Degree
7 2 (1.14%) Master's Degree
Quality Assurance & Compliance
1 11 (6.25%) SLA
2 8 (4.55%) GDPR
3 1 (0.57%) ISO/IEC 20000
3 1 (0.57%) PMO
3 1 (0.57%) QA
System Software
1 45 (25.57%) Active Directory
2 27 (15.34%) VMware Infrastructure
3 17 (9.66%) Hyper-V
4 11 (6.25%) XenServer
5 3 (1.70%) Firmware
Systems Management
1 3 (1.70%) SCCM
2 2 (1.14%) Ansible
2 2 (1.14%) Opscode Chef
2 2 (1.14%) Puppet
2 2 (1.14%) WSUS
3 1 (0.57%) AirWatch
3 1 (0.57%) Backup Exec
Vendors
1 61 (34.66%) Microsoft
2 27 (15.34%) VMware
3 18 (10.23%) NetApp
4 17 (9.66%) Citrix
4 17 (9.66%) ServiceNow
5 15 (8.52%) Cisco
5 15 (8.52%) Oracle
6 13 (7.39%) Red Hat
7 11 (6.25%) SAP
8 7 (3.98%) Hitachi
9 4 (2.27%) Dell
9 4 (2.27%) EqualLogic
10 3 (1.70%) Infor
11 2 (1.14%) HP
11 2 (1.14%) JD Edwards
11 2 (1.14%) McAfee
11 2 (1.14%) Northgate
11 2 (1.14%) Sage
12 1 (0.57%) Apple
12 1 (0.57%) Symantec