Period
to 22 January 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 95 102 103
Rank change year-on-year +7 +1 -26
Permanent jobs requiring a Support Analyst 294 269 262
As % of all permanent IT jobs advertised in the West Midlands 3.00% 2.60% 2.50%
As % of the Job Titles category 3.10% 2.69% 2.58%
Number of salaries quoted 266 246 217
West Midlands median annual salary £26,000 £28,000 £28,500
Median salary % change year-on-year -7.14% -1.75% +3.64%
10th Percentile £19,125 £20,000 £19,000
90th Percentile £41,250 £42,500 £43,750
England median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,484 10,008 10,149
% of permanent IT jobs with a recognized job title 96.71% 96.90% 97.02%
Number of salaries quoted 7,557 7,948 8,506
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £24,750
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 22 January 2018.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 88 £32,500 - 11
Staffordshire +7 55 £22,000 -10.20% 5
Coventry -7 31 £36,500 +9.77% 4
Solihull -3 27 £26,000 -24.64% 4
Warwickshire +6 25 £33,500 +21.82% 2
Shropshire +14 15 £37,500 +59.57% 1
Wolverhampton - 15 £26,000 - 2
Worcestershire -3 11 £28,500 +18.75% 4
Walsall +1 6 £23,250 -15.45% 1
Dudley +6 5 £23,500 -12.96%
Wednesbury - 2 £24,500 -
Sutton Coldfield -3 1 £23,000 +15.00% 1
Herefordshire - 1 £43,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 148 (50.34%) Windows
2 128 (43.54%) Microsoft
3 94 (31.97%) SQL
4 92 (31.29%) ITIL
5 86 (29.25%) Active Directory
6 57 (19.39%) SQL Server
7 54 (18.37%) Windows Server
8 52 (17.69%) Microsoft Office
9 47 (15.99%) VMware
10 44 (14.97%) MS Exchange
11 38 (12.93%) Finance
12 33 (11.22%) VMware Infrastructure
13 31 (10.54%) Windows 7
13 31 (10.54%) SLA
14 28 (9.52%) Citrix
14 28 (9.52%) Firewall
15 27 (9.18%) SAP
16 25 (8.50%) Manufacturing
17 24 (8.16%) C#
17 24 (8.16%) Windows Server 2003
17 24 (8.16%) Degree
18 23 (7.82%) Stakeholder Management
19 22 (7.48%) Management Information System
20 21 (7.14%) LAN
20 21 (7.14%) WAN
20 21 (7.14%) Problem Management
21 20 (6.80%) Hyper-V
21 20 (6.80%) Enterprise Storage
21 20 (6.80%) Office 365
21 20 (6.80%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (14.97%) MS Exchange
2 9 (3.06%) IIS
3 6 (2.04%) SharePoint
4 5 (1.70%) BizTalk Server
4 5 (1.70%) Skype for Business
5 2 (0.68%) Apache
5 2 (0.68%) Drupal
5 2 (0.68%) nginx
6 1 (0.34%) ArcGIS
6 1 (0.34%) CMS
6 1 (0.34%) Exchange Server 2003
6 1 (0.34%) Exchange Server 2010
6 1 (0.34%) Exchange Server 2013
6 1 (0.34%) SharePoint Server
6 1 (0.34%) WordPress
Applications
1 52 (17.69%) Microsoft Office
2 10 (3.40%) Microsoft Excel
Business Applications
1 12 (4.08%) SAP EWM
2 9 (3.06%) NetSuite
3 7 (2.38%) Dynamics NAV
4 6 (2.04%) SAP MM
5 5 (1.70%) Infor CloudSuite Industrial (formerly SyteLine)
5 5 (1.70%) Infor M3
6 4 (1.36%) Dynamics AX
6 4 (1.36%) Unit4 Business World
7 2 (0.68%) Dynamics CRM
8 1 (0.34%) Epicor Tropos
8 1 (0.34%) GoldMine
8 1 (0.34%) Infor CloudSuite
8 1 (0.34%) JDE EnterpriseOne
8 1 (0.34%) JDE OneWorld
8 1 (0.34%) Magento
8 1 (0.34%) Remedy ITSM
8 1 (0.34%) Shopify
Cloud Services
1 20 (6.80%) Office 365
2 12 (4.08%) Microsoft Azure
3 1 (0.34%) AdWords
3 1 (0.34%) Basecamp
3 1 (0.34%) Dynamics 365
Communications & Networking
1 28 (9.52%) Firewall
2 21 (7.14%) LAN
2 21 (7.14%) WAN
3 19 (6.46%) TCP/IP
4 16 (5.44%) SAN
5 14 (4.76%) VoIP
6 11 (3.74%) DNS
6 11 (3.74%) IPsec
6 11 (3.74%) SSL
7 10 (3.40%) DHCP
7 10 (3.40%) Internet
8 9 (3.06%) VPN
9 7 (2.38%) Wi-Fi
10 5 (1.70%) PBX
10 5 (1.70%) Skype
11 1 (0.34%) Cisco Nexus
11 1 (0.34%) Fibre Channel
11 1 (0.34%) FTP
11 1 (0.34%) VLAN
Database & Business Intelligence
1 57 (19.39%) SQL Server
2 17 (5.78%) SQL Server 2008
3 11 (3.74%) Crystal Reports
3 11 (3.74%) SQL Server 2012
4 9 (3.06%) SQL Server 2000
4 9 (3.06%) SQL Server 2005
5 6 (2.04%) SQL Server Reporting Services
6 5 (1.70%) Data Warehouse
6 5 (1.70%) Oracle Reports
7 3 (1.02%) MySQL
8 2 (0.68%) KDB
8 2 (0.68%) Oracle Database
9 1 (0.34%) GIS
9 1 (0.34%) Oracle Database 11g
9 1 (0.34%) SAP HANA
9 1 (0.34%) Spatial Data
9 1 (0.34%) SQL Server 2014
Development Applications
1 1 (0.34%) JIRA
General
1 38 (12.93%) Finance
2 25 (8.50%) Manufacturing
3 17 (5.78%) Retail
4 8 (2.72%) Front Office
5 6 (2.04%) Automotive
5 6 (2.04%) Back Office
5 6 (2.04%) Marketing
6 5 (1.70%) Banking
7 3 (1.02%) Advertising
7 3 (1.02%) Corporate Banking
8 2 (0.68%) Telecoms
9 1 (0.34%) Billing
9 1 (0.34%) Law
9 1 (0.34%) Legal
Libraries, Frameworks & Software Standards
1 19 (6.46%) .NET
2 7 (2.38%) SOAP
3 6 (2.04%) XML
3 6 (2.04%) XSLT
4 3 (1.02%) CSS
5 2 (0.68%) AngularJS
5 2 (0.68%) HTML
5 2 (0.68%) JMS
6 1 (0.34%) .NET Framework
6 1 (0.34%) ASP.NET
6 1 (0.34%) Oracle Fusion
6 1 (0.34%) REST
6 1 (0.34%) Web Services
Miscellaneous
1 22 (7.48%) Management Information System
2 20 (6.80%) Enterprise Storage
3 12 (4.08%) EPoS
4 9 (3.06%) Data Centre
5 8 (2.72%) Analytical Skills
6 7 (2.38%) Driving Licence
7 6 (2.04%) Graphic Design
8 4 (1.36%) Clustering
8 4 (1.36%) Smartphone
9 3 (1.02%) Equities
9 3 (1.02%) Foreign Exchange (FX)
9 3 (1.02%) Video Conferencing
10 2 (0.68%) Cyberattack
10 2 (0.68%) Distributed Denial-of-Service
10 2 (0.68%) PKI
11 1 (0.34%) Derivative
11 1 (0.34%) EFT
11 1 (0.34%) Fixed Income
11 1 (0.34%) Handset
11 1 (0.34%) LLPG
Operating Systems
1 148 (50.34%) Windows
2 54 (18.37%) Windows Server
3 31 (10.54%) Windows 7
4 24 (8.16%) Windows Server 2003
5 19 (6.46%) Windows 10
6 17 (5.78%) Windows Server 2008
7 16 (5.44%) Windows Server 2012
8 15 (5.10%) Linux
9 11 (3.74%) Unix
10 10 (3.40%) Windows 8
11 8 (2.72%) Windows Vista
12 6 (2.04%) Windows XP
13 1 (0.34%) CentOS
13 1 (0.34%) Debian
13 1 (0.34%) Fedora
13 1 (0.34%) Mac OS
13 1 (0.34%) Mac OS X
13 1 (0.34%) SUSE
13 1 (0.34%) Ubuntu
13 1 (0.34%) Windows Mobile
Processes & Methodologies
1 92 (31.29%) ITIL
2 23 (7.82%) Stakeholder Management
3 21 (7.14%) Problem Management
4 19 (6.46%) IT Strategy
4 19 (6.46%) Project Management
5 18 (6.12%) ERP
6 17 (5.78%) Root Cause Analysis
7 16 (5.44%) Change Management
7 16 (5.44%) Ticket Management
8 13 (4.42%) Disaster Recovery
8 13 (4.42%) Process Improvement
9 12 (4.08%) Agile Software Development
9 12 (4.08%) Business Continuity
9 12 (4.08%) Knowledge Management
9 12 (4.08%) PRINCE2
10 11 (3.74%) Network Design
10 11 (3.74%) Translating Business Requirements
11 10 (3.40%) Cybersecurity
12 9 (3.06%) Line Management
12 9 (3.06%) Supplier Management
Programming Languages
1 94 (31.97%) SQL
2 24 (8.16%) C#
3 12 (4.08%) ABAP
4 7 (2.38%) PowerShell
5 5 (1.70%) C++
5 5 (1.70%) Java
5 5 (1.70%) T-SQL
6 4 (1.36%) C
6 4 (1.36%) RPG
7 3 (1.02%) Bash Shell
7 3 (1.02%) JavaScript
7 3 (1.02%) PL/SQL
8 2 (0.68%) VB.NET
9 1 (0.34%) PHP
9 1 (0.34%) Python
9 1 (0.34%) VBScript
9 1 (0.34%) X++
Qualifications
1 24 (8.16%) Degree
2 19 (6.46%) Microsoft Certification
3 12 (4.08%) MCSE
4 11 (3.74%) Security Cleared
5 10 (3.40%) Cisco Certification
5 10 (3.40%) SC Cleared
6 8 (2.72%) CCNA
6 8 (2.72%) CESG Certified Professional
6 8 (2.72%) CISM
6 8 (2.72%) CISSP
7 5 (1.70%) MCP
8 4 (1.36%) ITIL Certification
9 3 (1.02%) DV Cleared
9 3 (1.02%) MCDST
10 2 (0.68%) CCNP
10 2 (0.68%) CREST Certified
10 2 (0.68%) GIAC
10 2 (0.68%) MCITP
10 2 (0.68%) SANS
11 1 (0.34%) MCSA
Quality Assurance & Compliance
1 31 (10.54%) SLA
2 11 (3.74%) COBIT
2 11 (3.74%) ISO/IEC 27001
3 8 (2.72%) Cyber Essentials
3 8 (2.72%) GDPR
4 1 (0.34%) BS7666
4 1 (0.34%) ISO/IEC 20000
4 1 (0.34%) PCI DSS
4 1 (0.34%) PMO
System Software
1 86 (29.25%) Active Directory
2 33 (11.22%) VMware Infrastructure
3 20 (6.80%) Hyper-V
4 11 (3.74%) VMware ESXi
5 3 (1.02%) Virtual Machines
5 3 (1.02%) Virtual Servers
6 1 (0.34%) Microsoft Virtual Server
6 1 (0.34%) Postfix
6 1 (0.34%) XenApp
Systems Management
1 10 (3.40%) SCCM
2 5 (1.70%) Norton AntiVirus
3 4 (1.36%) Microsoft Clustering
4 3 (1.02%) Nagios
5 2 (0.68%) Backup Exec
5 2 (0.68%) Control-M
5 2 (0.68%) Host Intrusion Detection System
5 2 (0.68%) ITRS Geneos
5 2 (0.68%) Netcool
5 2 (0.68%) Network Intrusion Detection System
5 2 (0.68%) WSUS
6 1 (0.34%) Microsoft Data Protection Manager
6 1 (0.34%) PowerCLI
6 1 (0.34%) SCDPM
6 1 (0.34%) SCOM
6 1 (0.34%) SCOrch
6 1 (0.34%) Simpana
6 1 (0.34%) Systems Management Server (SMS)
6 1 (0.34%) vCenter Server
Vendors
1 128 (43.54%) Microsoft
2 47 (15.99%) VMware
3 28 (9.52%) Citrix
4 27 (9.18%) SAP
5 20 (6.80%) Oracle
6 15 (5.10%) NetApp
7 14 (4.76%) Dell
8 13 (4.42%) EqualLogic
8 13 (4.42%) Remedy
9 12 (4.08%) Cisco
10 9 (3.06%) IFS
11 8 (2.72%) Sage
12 7 (2.38%) Epicor
12 7 (2.38%) Infor
13 6 (2.04%) Apple
13 6 (2.04%) Symantec
14 5 (1.70%) MobileIron
14 5 (1.70%) Sybase
15 4 (1.36%) IBM
16 3 (1.02%) JD Edwards