Period
to 19 April 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the West Midlands during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 84 146 109
Rank change year-on-year +62 -37 -17
Permanent jobs requiring a Support Analyst 321 187 297
As % of all permanent IT jobs advertised in the West Midlands 3.30% 1.90% 2.59%
As % of the Job Titles category 3.41% 1.95% 2.69%
Number of salaries quoted 296 163 240
West Midlands median annual salary £27,500 £29,250 £28,864
Median salary % change year-on-year -5.98% +1.34% +15.46%
10th Percentile £19,250 £19,300 £19,500
90th Percentile £42,500 £42,500 £42,500
England median annual salary £31,500 £31,000 £32,500
% change year-on-year +1.61% -4.62% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,404 9,574 11,051
% of permanent IT jobs with a recognized job title 96.53% 97.19% 96.47%
Number of salaries quoted 7,331 7,822 9,018
West Midlands median annual salary £42,000 £40,000 £40,500
Median salary % change year-on-year +5.00% -1.23% +1.25%
10th Percentile £24,250 £24,275 £24,250
90th Percentile £66,250 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 19 April 2018.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +38 111 £32,500 +8.33% 5
Staffordshire +34 61 £22,000 -10.20% 13
Coventry -6 39 £39,000 -13.33% 3
Warwickshire +19 35 £26,750 -28.67% 3
Worcestershire +28 19 £28,500 +18.75% 6
Solihull +14 19 £26,000 -20.61% 3
Wolverhampton - 7 £26,000 - 2
Shropshire +16 6 £22,000 -16.19% 3
Dudley -3 5 £23,500 -11.32%
Walsall -2 4 £21,500 -24.56%
Wednesbury - 1 £25,000 -
Herefordshire - 1 £43,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 April 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 151 (47.04%) Windows
2 139 (43.30%) Microsoft
3 134 (41.74%) SQL
4 96 (29.91%) SQL Server
5 93 (28.97%) ITIL
6 80 (24.92%) Active Directory
7 60 (18.69%) Windows Server
8 55 (17.13%) Finance
9 53 (16.51%) Microsoft Office
10 44 (13.71%) Problem-Solving
11 42 (13.08%) MS Exchange
12 41 (12.77%) VMware
13 37 (11.53%) SLA
14 33 (10.28%) Windows Server 2003
14 33 (10.28%) LAN
14 33 (10.28%) C#
15 31 (9.66%) Windows 7
16 30 (9.35%) WAN
16 30 (9.35%) Project Management
16 30 (9.35%) Retail
17 29 (9.03%) VMware Infrastructure
18 27 (8.41%) Manufacturing
19 26 (8.10%) Degree
20 25 (7.79%) SSL
20 25 (7.79%) PowerShell
21 24 (7.48%) Firewall
22 23 (7.17%) VoIP
22 23 (7.17%) Microsoft Excel
22 23 (7.17%) PRINCE2
23 22 (6.85%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (13.08%) MS Exchange
2 14 (4.36%) IIS
3 9 (2.80%) BizTalk Server
4 5 (1.56%) SharePoint
4 5 (1.56%) Skype for Business
5 2 (0.62%) Apache
5 2 (0.62%) Drupal
5 2 (0.62%) Tomcat
6 1 (0.31%) ArcGIS
6 1 (0.31%) CMS
6 1 (0.31%) Exchange Server 2003
6 1 (0.31%) Exchange Server 2010
6 1 (0.31%) Exchange Server 2013
6 1 (0.31%) nginx
Applications
1 53 (16.51%) Microsoft Office
2 23 (7.17%) Microsoft Excel
3 4 (1.25%) Microsoft PowerPoint
3 4 (1.25%) Spreadsheet
4 3 (0.93%) MS Visio
Business Applications
1 9 (2.80%) NetSuite
2 6 (1.87%) Dynamics AX
2 6 (1.87%) Dynamics NAV
3 5 (1.56%) Infor CloudSuite Industrial (formerly SyteLine)
3 5 (1.56%) Infor M3
4 3 (0.93%) SAP MM
5 2 (0.62%) Dynamics SL
5 2 (0.62%) Misys Equation
5 2 (0.62%) SAP EWM
5 2 (0.62%) Unit4 Business World
6 1 (0.31%) Aareon QL
6 1 (0.31%) Epicor Tropos
6 1 (0.31%) Infor CloudSuite
6 1 (0.31%) iTrent
6 1 (0.31%) JDE EnterpriseOne
6 1 (0.31%) JDE OneWorld
6 1 (0.31%) Maximo
6 1 (0.31%) Relativity
6 1 (0.31%) ResourceLink
6 1 (0.31%) SAP Business One
Cloud Services
1 16 (4.98%) Office 365
2 3 (0.93%) Microsoft Azure
3 2 (0.62%) Dropbox
3 2 (0.62%) Dynamics 365
4 1 (0.31%) Google Cloud Platform
Communications & Networking
1 33 (10.28%) LAN
2 30 (9.35%) WAN
3 25 (7.79%) SSL
4 24 (7.48%) Firewall
5 23 (7.17%) VoIP
6 20 (6.23%) IPsec
6 20 (6.23%) SAN
7 19 (5.92%) TCP/IP
8 16 (4.98%) DNS
9 10 (3.12%) DHCP
10 8 (2.49%) VPN
11 7 (2.18%) Skype
11 7 (2.18%) Wi-Fi
12 5 (1.56%) PBX
12 5 (1.56%) VLAN
13 1 (0.31%) Fibre Channel
13 1 (0.31%) Internet
13 1 (0.31%) SMS
13 1 (0.31%) Wireless
Database & Business Intelligence
1 96 (29.91%) SQL Server
2 18 (5.61%) SQL Server 2008
3 13 (4.05%) Crystal Reports
4 12 (3.74%) SQL Server 2000
4 12 (3.74%) SQL Server 2012
4 12 (3.74%) SQL Server Reporting Services
5 9 (2.80%) SQL Server 2005
6 5 (1.56%) Oracle Reports
6 5 (1.56%) SQL Server Integration Services
7 4 (1.25%) Data Warehouse
7 4 (1.25%) MySQL
8 3 (0.93%) SQL Server 2016
8 3 (0.93%) SQL Server Analysis Services
9 2 (0.62%) BusinessObjects
10 1 (0.31%) GIS
10 1 (0.31%) KDB
10 1 (0.31%) Oracle Database
10 1 (0.31%) PostgreSQL
10 1 (0.31%) Spatial Data
General
1 55 (17.13%) Finance
2 30 (9.35%) Retail
3 27 (8.41%) Manufacturing
4 10 (3.12%) Back Office
5 8 (2.49%) Front Office
5 8 (2.49%) Marketing
6 7 (2.18%) Banking
7 5 (1.56%) Legal
8 4 (1.25%) Automotive
9 3 (0.93%) Corporate Banking
9 3 (0.93%) Law
10 1 (0.31%) Advertising
10 1 (0.31%) Billing
10 1 (0.31%) Financial Institution
10 1 (0.31%) Investment Banking
10 1 (0.31%) Local Government
10 1 (0.31%) Retail Banking
10 1 (0.31%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (6.85%) .NET
2 15 (4.67%) SOAP
2 15 (4.67%) XML
3 14 (4.36%) XSLT
4 8 (2.49%) ASP.NET
5 6 (1.87%) .NET Framework
6 5 (1.56%) ASP.NET MVC
7 3 (0.93%) HTML
7 3 (0.93%) WSH
8 2 (0.62%) CSS
8 2 (0.62%) Web Services
9 1 (0.31%) COM
9 1 (0.31%) JMS
9 1 (0.31%) jQuery
9 1 (0.31%) Middleware
9 1 (0.31%) REST
9 1 (0.31%) Twitter Bootstrap
Miscellaneous
1 19 (5.92%) Self-Motivation
2 18 (5.61%) Analytical Skills
3 15 (4.67%) EPoS
4 14 (4.36%) Driving Licence
5 9 (2.80%) Management Information System
6 6 (1.87%) Clustering
6 6 (1.87%) Enterprise Storage
6 6 (1.87%) Graphic Design
7 3 (0.93%) Client/Server
7 3 (0.93%) Data Centre
7 3 (0.93%) Smartphone
8 2 (0.62%) Computer Science
8 2 (0.62%) Equities
8 2 (0.62%) Fat Client
8 2 (0.62%) Foreign Exchange (FX)
8 2 (0.62%) iSeries
8 2 (0.62%) Online Banking
8 2 (0.62%) Thin Client
9 1 (0.31%) iPad
9 1 (0.31%) Linux Command Line
Operating Systems
1 151 (47.04%) Windows
2 60 (18.69%) Windows Server
3 33 (10.28%) Windows Server 2003
4 31 (9.66%) Windows 7
5 21 (6.54%) Windows Server 2012
6 19 (5.92%) Windows Server 2008
7 17 (5.30%) Windows 10
8 15 (4.67%) Linux
9 11 (3.43%) Windows Vista
9 11 (3.43%) Windows XP
10 7 (2.18%) Unix
10 7 (2.18%) Windows 8
11 4 (1.25%) Apple iOS
12 3 (0.93%) Android
12 3 (0.93%) Mac OS
13 1 (0.31%) Debian
13 1 (0.31%) Ubuntu
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 93 (28.97%) ITIL
2 44 (13.71%) Problem-Solving
3 30 (9.35%) Project Management
4 23 (7.17%) PRINCE2
5 22 (6.85%) Business Continuity
6 21 (6.54%) Stakeholder Management
7 20 (6.23%) Disaster Recovery
7 20 (6.23%) IT Strategy
7 20 (6.23%) Network Design
7 20 (6.23%) Translating Business Requirements
8 18 (5.61%) ERP
9 15 (4.67%) Data Analysis
9 15 (4.67%) Ticket Management
10 11 (3.43%) Service Management
11 9 (2.80%) Supplier Management
12 8 (2.49%) Change Management
12 8 (2.49%) CRM
12 8 (2.49%) Problem Management
13 6 (1.87%) SEO
14 5 (1.56%) Logistics
Programming Languages
1 134 (41.74%) SQL
2 33 (10.28%) C#
3 25 (7.79%) PowerShell
4 8 (2.49%) VB.NET
5 6 (1.87%) T-SQL
5 6 (1.87%) VBScript
6 5 (1.56%) C++
6 5 (1.56%) R
7 4 (1.25%) Java
7 4 (1.25%) RPG
8 2 (0.62%) ABAP
8 2 (0.62%) Bash Shell
8 2 (0.62%) PHP
8 2 (0.62%) PL/SQL
9 1 (0.31%) C
9 1 (0.31%) Python
9 1 (0.31%) Shell Script
9 1 (0.31%) VBA
Qualifications
1 26 (8.10%) Degree
2 10 (3.12%) ITIL Certification
3 7 (2.18%) Microsoft Certification
4 3 (0.93%) CCNA
4 3 (0.93%) Cisco Certification
4 3 (0.93%) MCSE
5 2 (0.62%) AAT
5 2 (0.62%) MCITP
5 2 (0.62%) MCTS
6 1 (0.31%) DV Cleared
6 1 (0.31%) HNC
6 1 (0.31%) HND
6 1 (0.31%) Master's Degree
6 1 (0.31%) Postgraduate
6 1 (0.31%) Security Cleared
Quality Assurance & Compliance
1 37 (11.53%) SLA
2 21 (6.54%) ISO/IEC 27001
3 20 (6.23%) COBIT
4 2 (0.62%) PMO
5 1 (0.31%) BS7666
5 1 (0.31%) ISO/IEC 20000
5 1 (0.31%) PCI DSS
System Software
1 80 (24.92%) Active Directory
2 29 (9.03%) VMware Infrastructure
3 21 (6.54%) VMware ESXi
4 7 (2.18%) Hyper-V
5 2 (0.62%) Virtual Desktop
5 2 (0.62%) Virtual Machines
5 2 (0.62%) Virtual Servers
5 2 (0.62%) XenApp
6 1 (0.31%) vSphere
6 1 (0.31%) XenDesktop
Systems Management
1 11 (3.43%) SCCM
2 5 (1.56%) Norton AntiVirus
3 3 (0.93%) Microsoft Clustering
3 3 (0.93%) Systems Management Server (SMS)
4 2 (0.62%) Nagios
5 1 (0.31%) AirWatch
5 1 (0.31%) Backup Exec
5 1 (0.31%) ITRS Geneos
5 1 (0.31%) Microsoft Data Protection Manager
5 1 (0.31%) Netcool
5 1 (0.31%) PowerCLI
5 1 (0.31%) SCDPM
5 1 (0.31%) SCOM
5 1 (0.31%) Single Sign-On
5 1 (0.31%) Tivoli
5 1 (0.31%) vCenter Server
5 1 (0.31%) WSUS
Vendors
1 139 (43.30%) Microsoft
2 41 (12.77%) VMware
3 22 (6.85%) Oracle
4 15 (4.67%) SAP
5 13 (4.05%) Citrix
6 12 (3.74%) Apple
7 11 (3.43%) IFS
8 9 (2.80%) Sage
9 8 (2.49%) Infor
10 7 (2.18%) Epicor
11 6 (1.87%) MobileIron
12 5 (1.56%) Cisco
12 5 (1.56%) Symantec
13 4 (1.25%) Adobe
13 4 (1.25%) Google
13 4 (1.25%) Sybase
14 3 (0.93%) Dell
14 3 (0.93%) ServiceNow
14 3 (0.93%) Twitter
15 2 (0.62%) Nuix