The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the West Midlands during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / West Midlands
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 130 90 104
Rank change year-on-year -40 +14  
Permanent jobs requiring a Support Analyst 92 173 124
As % of all permanent IT jobs advertised in the West Midlands 1.84% 2.77% 2.32%
As % of the Job Titles category 1.89% 2.88% 2.39%
Number of salaries quoted 76 147 113
Median salary £30,000 £27,500 £25,000
Median salary % change year-on-year +9.09% +10.00%  
90% offered a salary of more than £20,250 £20,000 £19,500
10% offered a salary of more than £45,000 £37,700 £34,120
UK excluding London median salary £28,500 £27,500 £27,500
% change year-on-year +3.63% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4869 6012 5192
As % of all permanent IT job vacancies advertised in the West Midlands 97.21% 96.33% 97.06%
Number of salaries quoted 4100 4781 4394
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 3 months to 29 April 2017.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +1 25 £45,000 +33.33% 4
Birmingham -35 17 £31,250 +13.63% 1
Warwickshire +29 14 £37,500 +42.85% 2
Staffordshire +1 14 £21,500 -32.28% 2
Worcestershire -4 7 £24,000 +26.31% 1
Solihull -20 7 £25,500 +10.86% 5
Shropshire +1 3 £26,250 -30.00%
Walsall +6 2 £29,250 +9.34%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 29 April 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 88 (48.35%) Windows
2 81 (44.51%) Microsoft
3 63 (34.62%) SQL
4 45 (24.73%) SQL Server
5 36 (19.78%) Active Directory
6 34 (18.68%) ITIL
7 33 (18.13%) Windows Server
8 28 (15.38%) Microsoft Office
9 22 (12.09%) VMware
9 22 (12.09%) IIS
10 21 (11.54%) Windows Server 2008
11 20 (10.99%) Windows 7
11 20 (10.99%) C#
12 19 (10.44%) Finance
13 18 (9.89%) .NET
13 18 (9.89%) Linux
13 18 (9.89%) Windows Server 2012
14 17 (9.34%) Analytical Skills
14 17 (9.34%) Citrix
15 16 (8.79%) ERP
15 16 (8.79%) MS Exchange
16 14 (7.69%) TCP/IP
16 14 (7.69%) Load Balancing
17 13 (7.14%) Oracle
18 12 (6.59%) Service Management
19 11 (6.04%) Retail
19 11 (6.04%) BizTalk Server
20 10 (5.49%) LAN
20 10 (5.49%) SharePoint
20 10 (5.49%) Clustering

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.09%) IIS
2 16 (8.79%) MS Exchange
3 11 (6.04%) BizTalk Server
4 10 (5.49%) SharePoint
5 8 (4.40%) Exchange Server 2010
6 3 (1.65%) Exchange Server 2013
7 2 (1.10%) Exchange Server 2003
8 1 (0.55%) Apache
8 1 (0.55%) Exchange Server 2007
8 1 (0.55%) IBM Notes
8 1 (0.55%) nginx
Applications
1 28 (15.38%) Microsoft Office
2 4 (2.20%) Microsoft Excel
3 2 (1.10%) Microsoft PowerPoint
Business Applications
1 4 (2.20%) Dynamics AX
2 2 (1.10%) SAP CAR
2 2 (1.10%) SAP Forecasting and Replenishment
2 2 (1.10%) SAP POS DM
2 2 (1.10%) SAP Retail
3 1 (0.55%) Sage 200
Cloud Services
1 5 (2.75%) Office 365
2 3 (1.65%) Amazon AWS
3 2 (1.10%) IaaS
3 2 (1.10%) Microsoft Azure
4 1 (0.55%) G Suite
Communications & Networking
1 14 (7.69%) TCP/IP
2 10 (5.49%) LAN
3 9 (4.95%) Firewall
4 7 (3.85%) DNS
5 5 (2.75%) DHCP
5 5 (2.75%) WAN
6 4 (2.20%) Internet
7 3 (1.65%) HTTP
8 2 (1.10%) ATM
8 2 (1.10%) Cisco IOS
8 2 (1.10%) HTTPS
8 2 (1.10%) NetScaler
8 2 (1.10%) Network Security
8 2 (1.10%) Remote Desktop
8 2 (1.10%) Softphone
8 2 (1.10%) SSL
8 2 (1.10%) VoIP
8 2 (1.10%) VPN
8 2 (1.10%) Wireless
9 1 (0.55%) Cisco ASA
Database & Business Intelligence
1 45 (24.73%) SQL Server
2 8 (4.40%) SQL Server 2008
3 7 (3.85%) SQL Server Reporting Services
4 6 (3.30%) Relational Database
4 6 (3.30%) SQL Server 2012
4 6 (3.30%) SQL Server 2014
5 5 (2.75%) Oracle Database
6 3 (1.65%) Crystal Reports
6 3 (1.65%) MongoDB
7 2 (1.10%) Oracle Reports
7 2 (1.10%) RDBMS
8 1 (0.55%) BusinessObjects
8 1 (0.55%) DB2
8 1 (0.55%) MySQL
8 1 (0.55%) Oracle Database 11g
Development Applications
1 3 (1.65%) Visual Studio
2 2 (1.10%) Git (software)
2 2 (1.10%) Subversion
2 2 (1.10%) TortoiseSVN
3 1 (0.55%) SQL Server Management Studio (SSMS)
General
1 19 (10.44%) Finance
2 11 (6.04%) Retail
3 9 (4.95%) Manufacturing
4 6 (3.30%) Legal
5 4 (2.20%) Aerospace
5 4 (2.20%) Law
6 3 (1.65%) Advertising
6 3 (1.65%) Automotive
6 3 (1.65%) Telecoms
7 1 (0.55%) French Language
7 1 (0.55%) Games
7 1 (0.55%) German Language
7 1 (0.55%) Marketing
7 1 (0.55%) Multimedia
7 1 (0.55%) Polish Language
7 1 (0.55%) Spanish Language
Libraries, Frameworks & Software Standards
1 18 (9.89%) .NET
2 5 (2.75%) ASP.NET
2 5 (2.75%) XML
3 3 (1.65%) LAMP
3 3 (1.65%) LEMP Stack
3 3 (1.65%) SOAP
3 3 (1.65%) Web Services
3 3 (1.65%) XSLT
4 1 (0.55%) EDI
4 1 (0.55%) WPF
Miscellaneous
1 17 (9.34%) Analytical Skills
2 10 (5.49%) Clustering
3 6 (3.30%) Video Conferencing
4 5 (2.75%) Driving Licence
5 4 (2.20%) iPad
5 4 (2.20%) iSeries
5 4 (2.20%) Linux Command Line
5 4 (2.20%) Management Information System
6 3 (1.65%) Enterprise Storage
6 3 (1.65%) Life Science
6 3 (1.65%) Mobile Computing
7 2 (1.10%) Cyber Attack
7 2 (1.10%) Distributed Denial-of-Service
8 1 (0.55%) AS400
8 1 (0.55%) Blackberry
8 1 (0.55%) EPoS
8 1 (0.55%) Mobile App
8 1 (0.55%) Replication
8 1 (0.55%) Smartphone
Operating Systems
1 88 (48.35%) Windows
2 33 (18.13%) Windows Server
3 21 (11.54%) Windows Server 2008
4 20 (10.99%) Windows 7
5 18 (9.89%) Linux
5 18 (9.89%) Windows Server 2012
6 8 (4.40%) Windows 10
6 8 (4.40%) Windows 8
7 5 (2.75%) Windows XP
8 3 (1.65%) Mac OS X
8 3 (1.65%) Unix
8 3 (1.65%) Windows Server 2003
9 2 (1.10%) Android
9 2 (1.10%) Apple iOS
9 2 (1.10%) CentOS
9 2 (1.10%) Solaris
10 1 (0.55%) Fedora
10 1 (0.55%) SUSE
10 1 (0.55%) Ubuntu
Processes & Methodologies
1 34 (18.68%) ITIL
2 16 (8.79%) ERP
3 14 (7.69%) Load Balancing
4 12 (6.59%) Service Management
5 10 (5.49%) Server Building
6 9 (4.95%) Data Protection
6 9 (4.95%) Incident Management
7 8 (4.40%) Agile Software Development
8 7 (3.85%) CRM
9 6 (3.30%) Problem Management
9 6 (3.30%) Root Cause Analysis
10 5 (2.75%) Customer Requirements
10 5 (2.75%) Data Analysis
11 4 (2.20%) ITIL V3
11 4 (2.20%) Line Management
11 4 (2.20%) Project Management
11 4 (2.20%) System Testing
12 3 (1.65%) Continuous Improvement
12 3 (1.65%) IT Strategy
12 3 (1.65%) Network Management
Programming Languages
1 63 (34.62%) SQL
2 20 (10.99%) C#
3 7 (3.85%) Java
4 6 (3.30%) VB.NET
5 5 (2.75%) Bash Shell
6 3 (1.65%) PHP
6 3 (1.65%) Python
6 3 (1.65%) RPG
6 3 (1.65%) VBScript
7 2 (1.10%) Delphi
7 2 (1.10%) PowerShell
7 2 (1.10%) VB
7 2 (1.10%) VBA
7 2 (1.10%) X++
8 1 (0.55%) PL/SQL
8 1 (0.55%) R
8 1 (0.55%) Shell Script
8 1 (0.55%) T-SQL
Qualifications
1 7 (3.85%) Degree
1 7 (3.85%) Security Cleared
2 5 (2.75%) Cisco Certification
2 5 (2.75%) SC Cleared
3 4 (2.20%) Microsoft Certification
4 3 (1.65%) CCNA
4 3 (1.65%) CCNP
4 3 (1.65%) ITIL Foundation Certificate
5 2 (1.10%) CREST Certified
5 2 (1.10%) DV Cleared
5 2 (1.10%) GIAC
5 2 (1.10%) MBCS
5 2 (1.10%) MCP
5 2 (1.10%) SANS
6 1 (0.55%) A+ Certification
6 1 (0.55%) DBS Check
6 1 (0.55%) ITIL Certification
6 1 (0.55%) MCSE
6 1 (0.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (4.40%) SLA
2 4 (2.20%) BS25999
2 4 (2.20%) ISO/IEC 27001
2 4 (2.20%) PMO
3 2 (1.10%) GxP
3 2 (1.10%) Sarbanes-Oxley
System Software
1 36 (19.78%) Active Directory
2 10 (5.49%) VMware Infrastructure
3 9 (4.95%) Hyper-V
4 6 (3.30%) XenApp
5 4 (2.20%) XenDesktop
6 2 (1.10%) Terminal Services
7 1 (0.55%) BitLocker
7 1 (0.55%) Virtual Desktop
7 1 (0.55%) Virtual Servers
7 1 (0.55%) VMware ESXi
7 1 (0.55%) vSphere
Systems Management
1 10 (5.49%) Microsoft Clustering
2 3 (1.65%) vCenter Server
3 2 (1.10%) Backup Exec
3 2 (1.10%) Host Intrusion Detection System
3 2 (1.10%) Network Intrusion Detection System
3 2 (1.10%) SCCM
4 1 (0.55%) Norton AntiVirus
Vendors
1 81 (44.51%) Microsoft
2 22 (12.09%) VMware
3 17 (9.34%) Citrix
4 13 (7.14%) Oracle
5 9 (4.95%) Apple
6 8 (4.40%) Cisco
7 6 (3.30%) MobileIron
8 3 (1.65%) Dell
8 3 (1.65%) EqualLogic
8 3 (1.65%) NetApp
8 3 (1.65%) Red Hat
8 3 (1.65%) Remedy
9 2 (1.10%) HP
9 2 (1.10%) IBM
9 2 (1.10%) SAP
9 2 (1.10%) Sybase
9 2 (1.10%) Symantec
9 2 (1.10%) Veritas
10 1 (0.55%) Lotus
10 1 (0.55%) Sage
Birmingham, West Midlands (County)
Pimlico Banks Recruitment
Salary: Up to £26,000 per annum + benefits
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 2 days ago
Stoke on Trent
Searchability
Salary: £18000 - £22000 per annum
Posted: 2 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 2 days ago
Solihull, West Midlands (County)
Informatiq Consulting
Salary: £30000 - £35000 per annum + bonus, pension, healthcare
Posted: 3 days ago
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 3 days ago
Redditch, Worcestershire
Big Red Recruitment
Salary: £20000 - £28000 per annum + great benefits
Posted: 3 days ago
Coventry
University of Warwick
Salary: £25,000 - £30,000 per year
Posted: 4 days ago
Stoke on Trent
Searchability
Posted: 4 days ago
Coventry
University of Warwick
Salary: £25,000 - £30,000 per year
Posted: 4 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £24,000 to £27,000 per annum + shift allowance + Benefits
Posted: 2 days ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum + Flexible Working
Posted: 4 days ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Warwick
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £22000.00 per annum
Posted: 8 days ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £40000.00 per annum + Flexible Hours
Posted: 4 days ago