Support Analyst Job Trends in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst salary in the West Midlands is £37,500 per year, according to job vacancies posted during the 6 months leading to 19 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jul 2026
Same period 2025 Same period 2024
Rank 122 84 168
Rank change year-on-year -38 +84 -32
Permanent jobs requiring a Support Analyst 75 98 84
As % of all permanent jobs in the West Midlands 0.93% 2.89% 1.08%
As % of the Job Titles category 0.99% 3.25% 1.15%
Number of salaries quoted 48 91 57
10th Percentile £29,175 £26,500 £22,550
25th Percentile £29,500 £28,500 £26,250
Median annual salary (50th Percentile) £37,500 £33,500 £34,500
Median % change year-on-year +11.94% -2.90% +6.15%
75th Percentile £43,750 £53,750 £44,500
90th Percentile £45,000 £55,000 £50,000
England median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,606 3,013 7,319
% of permanent jobs with a recognized job title 94.19% 88.72% 94.32%
Number of salaries quoted 5,618 2,045 5,073
10th Percentile £31,250 £28,000 £27,000
25th Percentile £40,000 £33,750 £35,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -4.76%
75th Percentile £70,000 £67,500 £65,000
90th Percentile £85,000 £80,000 £78,750
England median annual salary £57,500 £55,000 £54,000
% change year-on-year +4.55% +1.85% -10.00%

Support Analyst
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the West Midlands.

Support Analyst job vacancy trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

Salary distribution trend for Support Analyst job vacancies in the West Midlands.

Salary distribution trend for Support Analyst job vacancies in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Analyst in the West Midlands over the 6 months to 19 July 2026.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 19 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +1 23 £36,750 +22.50% 2
Shropshire -4 19 £42,500 +49.12% 2
Birmingham -35 18 £31,000 -20.51%
Staffordshire +8 9 £30,000 +7.14% 2
Willenhall - 4 £37,500 -
Wolverhampton - 1 £45,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 19 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 33 (44.00%) Microsoft
1 33 (44.00%) Windows
2 29 (38.67%) Microsoft 365
3 27 (36.00%) Problem-Solving
4 23 (30.67%) Active Directory
5 16 (21.33%) ITIL
6 15 (20.00%) ERP
6 15 (20.00%) Windows Server
7 14 (18.67%) SQL
8 13 (17.33%) Entra ID
9 11 (14.67%) Azure
9 11 (14.67%) Customer Service
9 11 (14.67%) SharePoint
9 11 (14.67%) Windows 10
10 10 (13.33%) Problem Management
10 10 (13.33%) Root Cause Analysis
11 9 (12.00%) Continuous Improvement
11 9 (12.00%) Logistics
11 9 (12.00%) Service Management
12 8 (10.67%) Microsoft Intune
12 8 (10.67%) SaaS
13 7 (9.33%) ITSM
14 6 (8.00%) Business Continuity
14 6 (8.00%) Change Management
14 6 (8.00%) Cyber Essentials
14 6 (8.00%) Cyber Essentials PLUS
14 6 (8.00%) SC Cleared
14 6 (8.00%) Security Cleared
14 6 (8.00%) VMware
15 5 (6.67%) Dell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (14.67%) SharePoint
2 5 (6.67%) Microsoft Exchange
2 5 (6.67%) Skype for Business
3 3 (4.00%) IIS
Applications
1 3 (4.00%) Microsoft Excel
1 3 (4.00%) Photoshop
Business Applications
1 4 (5.33%) Dynamics AX
1 4 (5.33%) Elite 3E
1 4 (5.33%) Visualfiles
2 3 (4.00%) SAP HR
2 3 (4.00%) SAP Payroll
3 1 (1.33%) SAP Business ByDesign
3 1 (1.33%) SAP S/4HANA
Cloud Services
1 29 (38.67%) Microsoft 365
2 13 (17.33%) Entra ID
3 11 (14.67%) Azure
4 8 (10.67%) SaaS
5 4 (5.33%) AWS
6 2 (2.67%) OneDrive
7 1 (1.33%) Dynamics 365
7 1 (1.33%) Microsoft Purview
7 1 (1.33%) Nutanix
Communications & Networking
1 5 (6.67%) LAN
1 5 (6.67%) Skype
1 5 (6.67%) VoIP
1 5 (6.67%) VPN
1 5 (6.67%) WAN
2 4 (5.33%) Firewall
2 4 (5.33%) Wi-Fi
3 3 (4.00%) DHCP
3 3 (4.00%) DNS
4 2 (2.67%) Broadband
4 2 (2.67%) Ethernet
4 2 (2.67%) PBX
4 2 (2.67%) Unified Communications
5 1 (1.33%) SD-WAN
5 1 (1.33%) TCP/IP
5 1 (1.33%) Wireless
Database & Business Intelligence
1 3 (4.00%) MySQL
1 3 (4.00%) SQL Server
Development Applications
1 4 (5.33%) JIRA
General
1 24 (32.00%) Social Skills
2 16 (21.33%) Manufacturing
3 11 (14.67%) Analytical Skills
4 9 (12.00%) Retail
5 5 (6.67%) Legal
6 4 (5.33%) Documentation Skills
7 2 (2.67%) Finance
8 1 (1.33%) Law
8 1 (1.33%) Marketing
Libraries, Frameworks & Software Standards
1 3 (4.00%) CSS
1 3 (4.00%) HTML
1 3 (4.00%) JSON
2 1 (1.33%) SAP CAF
Miscellaneous
1 4 (5.33%) Driving Licence
1 4 (5.33%) Enterprise Software
1 4 (5.33%) Onboarding
2 3 (4.00%) Analytical Mindset
2 3 (4.00%) iSeries
2 3 (4.00%) Social Media
3 1 (1.33%) FMCG
Operating Systems
1 33 (44.00%) Windows
2 15 (20.00%) Windows Server
3 11 (14.67%) Windows 10
4 3 (4.00%) Linux
Processes & Methodologies
1 27 (36.00%) Problem-Solving
2 16 (21.33%) ITIL
3 15 (20.00%) ERP
4 11 (14.67%) Customer Service
5 10 (13.33%) Problem Management
5 10 (13.33%) Root Cause Analysis
6 9 (12.00%) Continuous Improvement
6 9 (12.00%) Logistics
6 9 (12.00%) Service Management
7 7 (9.33%) ITSM
8 6 (8.00%) Business Continuity
8 6 (8.00%) Change Management
9 5 (6.67%) Service Delivery
10 4 (5.33%) Cybersecurity
10 4 (5.33%) Software Engineering
11 3 (4.00%) Break/Fix
11 3 (4.00%) Customer Experience
11 3 (4.00%) Data Analysis
11 3 (4.00%) Project Delivery
11 3 (4.00%) Social Media Management
Programming Languages
1 14 (18.67%) SQL
2 5 (6.67%) PowerShell
3 3 (4.00%) JavaScript
3 3 (4.00%) PHP
3 3 (4.00%) Python
3 3 (4.00%) VBA
Qualifications
1 6 (8.00%) SC Cleared
1 6 (8.00%) Security Cleared
2 3 (4.00%) Degree
3 2 (2.67%) Microsoft Certification
Quality Assurance & Compliance
1 6 (8.00%) Cyber Essentials
1 6 (8.00%) Cyber Essentials PLUS
2 3 (4.00%) SLA
3 2 (2.67%) Data Quality
4 1 (1.33%) GDPR
4 1 (1.33%) ISO/IEC 27001
System Software
1 23 (30.67%) Active Directory
2 2 (2.67%) BitLocker
3 1 (1.33%) Hyper-V
3 1 (1.33%) VMware Infrastructure
3 1 (1.33%) vSphere
Systems Management
1 8 (10.67%) Microsoft Intune
Vendors
1 33 (44.00%) Microsoft
2 6 (8.00%) VMware
3 5 (6.67%) Dell
3 5 (6.67%) McAfee
3 5 (6.67%) SAP
3 5 (6.67%) Sophos
4 4 (5.33%) Aderant
4 4 (5.33%) iManage
4 4 (5.33%) Intapp
5 3 (4.00%) Adobe
5 3 (4.00%) ConnectWise
5 3 (4.00%) SolarWinds
6 2 (2.67%) Kaseya
7 1 (1.33%) Autodesk