Period
to 20 July 2017

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in the West Midlands during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 143 98 110
Rank change year-on-year -45 +12 -30
Permanent jobs requiring a Support Analyst 216 340 270
As % of all permanent IT jobs advertised in the West Midlands 2.15% 2.75% 2.41%
As % of the Job Titles category 2.22% 2.85% 2.50%
Number of salaries quoted 177 276 247
West Midlands median annual salary £27,000 £27,750 £26,000
Median salary % change year-on-year -2.70% +6.73% -
10th Percentile £19,250 £19,000 £18,800
90th Percentile £45,000 £43,125 £38,750
England median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +3.17%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9730 11911 10810
As % of all permanent IT job vacancies advertised in the West Midlands 96.68% 96.19% 96.41%
Number of salaries quoted 8211 9475 9037
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,000
90th Percentile £61,250 £63,750 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 20 July 2017.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +8 55 £42,500 +16.44% 1
Birmingham -60 36 £33,750 +12.50% 4
Staffordshire +3 28 £22,500 -13.46% 1
Warwickshire +31 23 £29,500 +9.26%
Worcestershire -1 20 £24,000 +21.52% 1
Solihull -11 17 £25,500 +10.87% 2
Shropshire -4 8 £23,245 -38.01% 3
Wolverhampton +19 7 £26,000 -22.39% 1
Walsall +8 3 £28,500 +6.54%
Herefordshire - 3 - -
Dudley +9 1 £26,000 -13.33%
Willenhall 0 1 £21,000 -35.38%
Sutton Coldfield -8 1 £25,000 +21.95%
Halesowen -15 1 £25,000 -5.66%
Stourbridge - 1 £25,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 July 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 101 (46.76%) Microsoft
2 86 (39.81%) Windows
3 52 (24.07%) SQL
3 52 (24.07%) ITIL
4 48 (22.22%) Active Directory
5 45 (20.83%) SQL Server
6 43 (19.91%) VMware
7 36 (16.67%) Windows Server
8 35 (16.20%) Microsoft Office
9 28 (12.96%) Citrix
10 27 (12.50%) MS Exchange
11 22 (10.19%) Oracle
11 22 (10.19%) VMware Infrastructure
12 20 (9.26%) Degree
13 19 (8.80%) Linux
13 19 (8.80%) Windows 7
14 18 (8.33%) SLA
15 17 (7.87%) Firewall
15 17 (7.87%) Change Management
15 17 (7.87%) C#
15 17 (7.87%) Windows 10
16 16 (7.41%) Office 365
16 16 (7.41%) Windows Server 2008
16 16 (7.41%) Manufacturing
17 15 (6.94%) Retail
17 15 (6.94%) Continuous Improvement
17 15 (6.94%) Hyper-V
18 14 (6.48%) Windows Server 2012
18 14 (6.48%) IIS
19 13 (6.02%) SAP

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (12.50%) MS Exchange
2 14 (6.48%) IIS
3 12 (5.56%) SharePoint
4 11 (5.09%) BizTalk Server
5 8 (3.70%) Exchange Server 2010
6 3 (1.39%) Exchange Server 2003
6 3 (1.39%) Moodle
7 2 (0.93%) Exchange Server 2013
8 1 (0.46%) Apache
8 1 (0.46%) Blackberry Enterprise Server
8 1 (0.46%) IBM Notes
8 1 (0.46%) nginx
8 1 (0.46%) SharePoint 2013
8 1 (0.46%) Skype for Business
Applications
1 35 (16.20%) Microsoft Office
2 6 (2.78%) Microsoft Excel
3 2 (0.93%) Microsoft PowerPoint
4 1 (0.46%) Microsoft Project
Business Applications
1 5 (2.31%) SAP EWM
1 5 (2.31%) SAP MM
2 3 (1.39%) Dynamics CRM
3 2 (0.93%) Dynamics AX
4 1 (0.46%) Sage 200
Cloud Services
1 16 (7.41%) Office 365
2 7 (3.24%) Amazon AWS
3 4 (1.85%) Microsoft Azure
4 2 (0.93%) IaaS
Communications & Networking
1 17 (7.87%) Firewall
2 13 (6.02%) LAN
3 12 (5.56%) TCP/IP
4 10 (4.63%) WAN
5 7 (3.24%) Internet
6 6 (2.78%) DNS
7 5 (2.31%) DHCP
7 5 (2.31%) SAN
7 5 (2.31%) VPN
8 4 (1.85%) Network Security
9 3 (1.39%) VLAN
10 2 (0.93%) Cisco IOS
10 2 (0.93%) NAS
10 2 (0.93%) NetScaler
10 2 (0.93%) Softphone
10 2 (0.93%) SSL
10 2 (0.93%) Structured Cabling
10 2 (0.93%) Wireless
11 1 (0.46%) HTTP
11 1 (0.46%) HTTPS
Database & Business Intelligence
1 45 (20.83%) SQL Server
2 10 (4.63%) Oracle Database
3 7 (3.24%) MongoDB
4 5 (2.31%) SQL Server 2008
4 5 (2.31%) SQL Server 2012
4 5 (2.31%) SQL Server Reporting Services
5 4 (1.85%) SQL Server 2014
6 2 (0.93%) Crystal Reports
6 2 (0.93%) MySQL
7 1 (0.46%) BusinessObjects
7 1 (0.46%) Oracle Database 11g
7 1 (0.46%) Relational Database
7 1 (0.46%) SQL Server 2000
7 1 (0.46%) SQL Server Analysis Services
7 1 (0.46%) SQL Server Integration Services
Development Applications
1 1 (0.46%) Subversion
General
1 16 (7.41%) Manufacturing
2 15 (6.94%) Retail
3 10 (4.63%) Finance
4 6 (2.78%) Automotive
5 5 (2.31%) Advertising
6 3 (1.39%) Telecoms
7 1 (0.46%) Aerospace
7 1 (0.46%) French Language
7 1 (0.46%) Games
7 1 (0.46%) German Language
7 1 (0.46%) Legal
7 1 (0.46%) Multimedia
7 1 (0.46%) Polish Language
7 1 (0.46%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (6.02%) .NET
2 7 (3.24%) Web Services
3 5 (2.31%) XML
4 4 (1.85%) ASP.NET
4 4 (1.85%) HTML
5 3 (1.39%) jQuery
5 3 (1.39%) SOAP
5 3 (1.39%) XSLT
6 2 (0.93%) CSS
6 2 (0.93%) HTML5
7 1 (0.46%) AngularJS
7 1 (0.46%) EDI
7 1 (0.46%) Grails
7 1 (0.46%) JSON
7 1 (0.46%) LAMP
7 1 (0.46%) LEMP Stack
7 1 (0.46%) WPF
Miscellaneous
1 13 (6.02%) Analytical Skills
2 10 (4.63%) Clustering
3 8 (3.70%) Enterprise Storage
4 7 (3.24%) Driving Licence
5 6 (2.78%) Computer Science
6 5 (2.31%) Video Conferencing
7 3 (1.39%) e-Learning
7 3 (1.39%) Enterprise Software
7 3 (1.39%) Foreign Exchange (FX)
7 3 (1.39%) iPad
7 3 (1.39%) iSeries
7 3 (1.39%) Learning Management System
7 3 (1.39%) Mobile Computing
8 2 (0.93%) AS400
8 2 (0.93%) Cyber Attack
8 2 (0.93%) Distributed Denial-of-Service
8 2 (0.93%) Fat Client
8 2 (0.93%) Life Science
8 2 (0.93%) Smartphone
8 2 (0.93%) Thin Client
Operating Systems
1 86 (39.81%) Windows
2 36 (16.67%) Windows Server
3 19 (8.80%) Linux
3 19 (8.80%) Windows 7
4 17 (7.87%) Windows 10
5 16 (7.41%) Windows Server 2008
6 14 (6.48%) Windows Server 2012
7 11 (5.09%) Android
8 8 (3.70%) Windows 8
9 6 (2.78%) Windows Server 2003
10 4 (1.85%) Windows XP
11 3 (1.39%) Unix
12 2 (0.93%) Apple iOS
12 2 (0.93%) Fedora
12 2 (0.93%) SUSE
12 2 (0.93%) Ubuntu
13 1 (0.46%) Mac OS
Processes & Methodologies
1 52 (24.07%) ITIL
2 17 (7.87%) Change Management
3 15 (6.94%) Continuous Improvement
4 12 (5.56%) Problem Management
5 11 (5.09%) Data Protection
6 10 (4.63%) Information Security
6 10 (4.63%) Load Balancing
6 10 (4.63%) Project Management
7 9 (4.17%) CRM
8 8 (3.70%) ERP
8 8 (3.70%) Root Cause Analysis
9 6 (2.78%) Agile Software Development
9 6 (2.78%) Data Analysis
9 6 (2.78%) ITSM
9 6 (2.78%) Service Management
10 5 (2.31%) Business Intelligence
10 5 (2.31%) Knowledge Management
10 5 (2.31%) Procure-to-Pay
10 5 (2.31%) Server Building
10 5 (2.31%) Stakeholder Management
Programming Languages
1 52 (24.07%) SQL
2 17 (7.87%) C#
3 7 (3.24%) Bash Shell
4 6 (2.78%) PowerShell
5 5 (2.31%) ABAP
5 5 (2.31%) JavaScript
5 5 (2.31%) VB
6 4 (1.85%) VB.NET
6 4 (1.85%) VBScript
7 3 (1.39%) Python
8 2 (0.93%) PL/SQL
8 2 (0.93%) VBA
8 2 (0.93%) X++
9 1 (0.46%) C
9 1 (0.46%) Groovy
9 1 (0.46%) Java
9 1 (0.46%) PHP
9 1 (0.46%) RPG
9 1 (0.46%) Shell Script
Qualifications
1 20 (9.26%) Degree
2 7 (3.24%) Cisco Certification
3 6 (2.78%) Computer Science Degree
4 5 (2.31%) CCNA
4 5 (2.31%) CCNP
4 5 (2.31%) Microsoft Certification
5 3 (1.39%) HNC
5 3 (1.39%) HND
5 3 (1.39%) MCP
5 3 (1.39%) SC Cleared
5 3 (1.39%) Security Cleared
6 2 (0.93%) CREST Certified
6 2 (0.93%) DV Cleared
6 2 (0.93%) GIAC
6 2 (0.93%) ITIL Foundation Certificate
6 2 (0.93%) SANS
7 1 (0.46%) DBS Check
7 1 (0.46%) MBCS
7 1 (0.46%) MCITP
7 1 (0.46%) MOS
Quality Assurance & Compliance
1 18 (8.33%) SLA
2 9 (4.17%) BS25999
2 9 (4.17%) ISO/IEC 20000
2 9 (4.17%) ISO/IEC 27001
3 4 (1.85%) PMO
4 1 (0.46%) Data Quality
System Software
1 48 (22.22%) Active Directory
2 22 (10.19%) VMware Infrastructure
3 15 (6.94%) Hyper-V
4 12 (5.56%) XenApp
5 6 (2.78%) XenDesktop
6 4 (1.85%) VMware Workstation
7 3 (1.39%) BitLocker
8 2 (0.93%) Terminal Services
8 2 (0.93%) Virtual Desktop
8 2 (0.93%) VMware ESXi
8 2 (0.93%) XenServer
9 1 (0.46%) Virtual Servers
Systems Management
1 10 (4.63%) Microsoft Clustering
1 10 (4.63%) SCCM
2 5 (2.31%) vCenter Server
3 4 (1.85%) Backup Exec
4 2 (0.93%) Host Intrusion Detection System
4 2 (0.93%) Network Intrusion Detection System
4 2 (0.93%) Norton AntiVirus
Vendors
1 101 (46.76%) Microsoft
2 43 (19.91%) VMware
3 28 (12.96%) Citrix
4 22 (10.19%) Oracle
5 13 (6.02%) Apple
5 13 (6.02%) Cisco
5 13 (6.02%) SAP
6 8 (3.70%) Dell
6 8 (3.70%) EqualLogic
6 8 (3.70%) NetApp
7 5 (2.31%) MobileIron
7 5 (2.31%) Remedy
8 3 (1.39%) Blackboard
8 3 (1.39%) Epicor
8 3 (1.39%) Infor
8 3 (1.39%) Veritas
9 2 (0.93%) arcserve
9 2 (0.93%) Barracuda Networks
9 2 (0.93%) HP
9 2 (0.93%) Symantec
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 6 hours ago
Tamworth, Staffordshire
Robert Walters
Salary: £20000 - £24000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £30000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Hydrogen Group
Salary: £35000.00 - £45000.00 per annum
Posted: 22 hours ago
Coventry, West Midlands (County)
Hudson IT
Salary: From £35,000 to £42,000 per annum
Posted: 3 days ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 3 days ago
Birmingham, West Midlands (County)
Michael Page International
Salary: £30000 - £38000 per annum
Posted: 5 days ago
Telford
RCDTS
Salary: £42,750 - £47,250
Posted: 6 days ago
Wolverhampton
Tata Consultancy services
Salary: £ 26,000
Posted: 7 days ago
Telford
Revenue & Customs Digital Technology Services (RCDTS)
Salary: £42,750 - £47,250
Posted: 6 days ago
Shrewsbury
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £24000.00 per annum
Posted: 24 days ago
Solihull
Recruitment Genius Ltd
Salary: £18000 - £21000 per annum
Posted: 24 days ago