Period
to 25 June 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the West Midlands during the 6 months to 25 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > West Midlands
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 86 142 104
Rank change year-on-year +56 -38 +3
Permanent jobs requiring a Support Analyst 296 204 336
As % of all permanent IT jobs advertised in the West Midlands 3.11% 2.08% 2.75%
As % of the Job Titles category 3.23% 2.14% 2.85%
Number of salaries quoted 274 171 268
West Midlands median annual salary £27,500 £28,000 £27,500
Median salary % change year-on-year -1.79% +1.82% +10.00%
10th Percentile £18,750 £19,250 £19,000
90th Percentile £42,500 £45,000 £41,750
England median annual salary £32,500 £32,000 £32,000
% change year-on-year +1.56% - -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,173 9,519 11,792
% of permanent IT jobs with a recognized job title 96.24% 96.93% 96.36%
Number of salaries quoted 7,122 7,957 9,426
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £24,750 £23,500
90th Percentile £65,000 £61,250 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 25 June 2018.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +47 108 £32,500 +5.82% 9
Coventry -15 45 £35,000 -17.65% 1
Staffordshire +10 37 £21,000 -6.67% 3
Warwickshire +24 32 £26,000 -30.67% 1
Worcestershire +34 26 £25,500 +6.25% 1
Solihull +6 15 £25,750 +3.00%
Shropshire +24 7 £27,500 +4.76% 1
Wolverhampton -13 4 £24,250 -4.90% 1
Walsall -1 3 £22,000 -24.79%
Sutton Coldfield - 3 £19,500 -
Herefordshire +27 1 - -
Dudley -8 1 £23,500 +34.29% 2
Smethwick - 1 £27,000 - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 June 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 136 (45.95%) Windows
2 111 (37.50%) SQL
2 111 (37.50%) Microsoft
3 96 (32.43%) ITIL
4 91 (30.74%) Active Directory
5 90 (30.41%) SQL Server
6 67 (22.64%) Windows Server
7 64 (21.62%) Finance
8 52 (17.57%) MS Exchange
9 46 (15.54%) Microsoft Office
10 45 (15.20%) VMware
11 42 (14.19%) LAN
12 37 (12.50%) WAN
12 37 (12.50%) VMware Infrastructure
12 37 (12.50%) Problem-Solving
13 34 (11.49%) Windows 7
13 34 (11.49%) Project Management
14 32 (10.81%) Windows Server 2003
14 32 (10.81%) Firewall
14 32 (10.81%) SSL
14 32 (10.81%) SLA
15 31 (10.47%) Manufacturing
16 30 (10.14%) Retail
16 30 (10.14%) SAN
17 29 (9.80%) VoIP
17 29 (9.80%) PRINCE2
17 29 (9.80%) C#
17 29 (9.80%) Translating Business Requirements
18 28 (9.46%) VMware ESXi
18 28 (9.46%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (17.57%) MS Exchange
2 11 (3.72%) IIS
3 10 (3.38%) BizTalk Server
4 7 (2.36%) SharePoint
5 4 (1.35%) Skype for Business
6 2 (0.68%) Apache
6 2 (0.68%) Blackberry Enterprise Server
6 2 (0.68%) CMS
6 2 (0.68%) Drupal
6 2 (0.68%) Exchange Server 2010
6 2 (0.68%) Exchange Server 2013
6 2 (0.68%) Tomcat
6 2 (0.68%) Totara
7 1 (0.34%) Exchange Server 2003
7 1 (0.34%) nginx
Applications
1 46 (15.54%) Microsoft Office
2 21 (7.09%) Microsoft Excel
3 5 (1.69%) Microsoft PowerPoint
4 4 (1.35%) MS Visio
4 4 (1.35%) Spreadsheet
Business Applications
1 7 (2.36%) Dynamics AX
1 7 (2.36%) NetSuite
2 5 (1.69%) Dynamics NAV
3 4 (1.35%) Infor CloudSuite Industrial (formerly SyteLine)
3 4 (1.35%) Infor M3
4 2 (0.68%) Dynamics SL
4 2 (0.68%) Misys Equation
4 2 (0.68%) SAP SD
5 1 (0.34%) Aareon QL
5 1 (0.34%) iTrent
5 1 (0.34%) JDE EnterpriseOne
5 1 (0.34%) JDE OneWorld
5 1 (0.34%) Maximo
5 1 (0.34%) Relativity
5 1 (0.34%) ResourceLink
5 1 (0.34%) Sage 50
5 1 (0.34%) SAP Business One
5 1 (0.34%) Unit4 Business World
Cloud Services
1 25 (8.45%) Office 365
2 2 (0.68%) Dropbox
2 2 (0.68%) Dynamics 365
3 1 (0.34%) Google Cloud Platform
3 1 (0.34%) Microsoft Azure
Communications & Networking
1 42 (14.19%) LAN
2 37 (12.50%) WAN
3 32 (10.81%) Firewall
3 32 (10.81%) SSL
4 30 (10.14%) SAN
5 29 (9.80%) VoIP
6 27 (9.12%) IPsec
7 19 (6.42%) TCP/IP
8 14 (4.73%) DNS
9 9 (3.04%) DHCP
10 6 (2.03%) VLAN
11 5 (1.69%) VPN
12 4 (1.35%) Skype
13 3 (1.01%) Wi-Fi
14 2 (0.68%) PBX
15 1 (0.34%) Internet
15 1 (0.34%) SMS
15 1 (0.34%) Wireless
Database & Business Intelligence
1 90 (30.41%) SQL Server
2 12 (4.05%) SQL Server Reporting Services
3 10 (3.38%) Crystal Reports
4 6 (2.03%) SQL Server 2008
5 5 (1.69%) SQL Server 2000
5 5 (1.69%) SQL Server Integration Services
6 4 (1.35%) Oracle Reports
6 4 (1.35%) SQL Server 2012
7 3 (1.01%) SQL Server 2016
7 3 (1.01%) SQL Server Analysis Services
8 2 (0.68%) BusinessObjects
8 2 (0.68%) MySQL
9 1 (0.34%) PostgreSQL
9 1 (0.34%) SQL Server 2005
General
1 64 (21.62%) Finance
2 31 (10.47%) Manufacturing
3 30 (10.14%) Retail
4 8 (2.70%) Back Office
5 7 (2.36%) Automotive
6 6 (2.03%) Legal
7 5 (1.69%) Banking
7 5 (1.69%) Front Office
7 5 (1.69%) Marketing
8 4 (1.35%) Law
9 3 (1.01%) General Ledger
10 2 (0.68%) Corporate Banking
11 1 (0.34%) Advertising
11 1 (0.34%) Billing
11 1 (0.34%) Games
11 1 (0.34%) Investment Banking
11 1 (0.34%) Local Government
11 1 (0.34%) Publishing
11 1 (0.34%) Retail Banking
11 1 (0.34%) Telecoms
Libraries, Frameworks & Software Standards
1 17 (5.74%) XML
2 14 (4.73%) .NET
2 14 (4.73%) SOAP
2 14 (4.73%) XSLT
3 8 (2.70%) ASP.NET
4 6 (2.03%) Web Services
5 5 (1.69%) .NET Framework
5 5 (1.69%) ASP.NET MVC
6 4 (1.35%) HTML
7 3 (1.01%) CSS
7 3 (1.01%) WSH
8 2 (0.68%) EDI
8 2 (0.68%) jQuery
9 1 (0.34%) COM
9 1 (0.34%) Middleware
9 1 (0.34%) Twitter Bootstrap
Miscellaneous
1 19 (6.42%) Analytical Skills
2 13 (4.39%) Self-Motivation
3 12 (4.05%) Driving Licence
4 8 (2.70%) EPoS
5 6 (2.03%) Client/Server
5 6 (2.03%) CMDB
6 5 (1.69%) Management Information System
7 4 (1.35%) Enterprise Storage
8 3 (1.01%) Clustering
8 3 (1.01%) Fat Client
8 3 (1.01%) Smartphone
8 3 (1.01%) Thin Client
9 2 (0.68%) Computer Science
9 2 (0.68%) e-Learning
9 2 (0.68%) Graphic Design
9 2 (0.68%) iSeries
9 2 (0.68%) Learning Management System
9 2 (0.68%) Online Banking
10 1 (0.34%) AS400
10 1 (0.34%) iPad
Operating Systems
1 136 (45.95%) Windows
2 67 (22.64%) Windows Server
3 34 (11.49%) Windows 7
4 32 (10.81%) Windows Server 2003
5 28 (9.46%) Windows Server 2012
6 19 (6.42%) Windows 10
7 17 (5.74%) Windows Server 2008
8 10 (3.38%) Linux
9 8 (2.70%) Windows XP
10 6 (2.03%) Unix
11 5 (1.69%) Apple iOS
12 4 (1.35%) Windows 8
12 4 (1.35%) Windows Vista
13 3 (1.01%) Android
14 2 (0.68%) Mac OS
15 1 (0.34%) Windows Mobile
Processes & Methodologies
1 96 (32.43%) ITIL
2 37 (12.50%) Problem-Solving
3 34 (11.49%) Project Management
4 29 (9.80%) PRINCE2
4 29 (9.80%) Translating Business Requirements
5 28 (9.46%) Business Continuity
6 27 (9.12%) Disaster Recovery
6 27 (9.12%) IT Strategy
6 27 (9.12%) Network Design
6 27 (9.12%) Stakeholder Management
7 16 (5.41%) Data Analysis
7 16 (5.41%) ERP
8 13 (4.39%) Change Management
9 12 (4.05%) Service Management
10 8 (2.70%) CRM
10 8 (2.70%) ITSM
10 8 (2.70%) Task Automation
11 7 (2.36%) ITIL V3
11 7 (2.36%) Line Management
12 6 (2.03%) Root Cause Analysis
Programming Languages
1 111 (37.50%) SQL
2 29 (9.80%) C#
3 27 (9.12%) PowerShell
4 8 (2.70%) VB.NET
5 6 (2.03%) VBScript
6 5 (1.69%) R
6 5 (1.69%) T-SQL
7 4 (1.35%) C++
7 4 (1.35%) RPG
8 3 (1.01%) Java
9 2 (0.68%) PHP
10 1 (0.34%) Bash Shell
10 1 (0.34%) JavaScript
10 1 (0.34%) Shell Script
10 1 (0.34%) VBA
Qualifications
1 15 (5.07%) Degree
2 12 (4.05%) ITIL Certification
3 2 (0.68%) AAT
3 2 (0.68%) Microsoft Certification
4 1 (0.34%) A+ Certification
4 1 (0.34%) DV Cleared
4 1 (0.34%) Master's Degree
4 1 (0.34%) MCITP
4 1 (0.34%) MCTS
4 1 (0.34%) Network+ Certification
4 1 (0.34%) Postgraduate
4 1 (0.34%) Security Cleared
Quality Assurance & Compliance
1 32 (10.81%) SLA
2 28 (9.46%) ISO/IEC 27001
3 27 (9.12%) COBIT
4 2 (0.68%) GDPR
5 1 (0.34%) PCI DSS
5 1 (0.34%) PMO
System Software
1 91 (30.74%) Active Directory
2 37 (12.50%) VMware Infrastructure
3 28 (9.46%) VMware ESXi
4 9 (3.04%) Hyper-V
5 3 (1.01%) Virtual Desktop
6 2 (0.68%) XenApp
7 1 (0.34%) Virtual Machines
7 1 (0.34%) vSphere
7 1 (0.34%) XenDesktop
Systems Management
1 9 (3.04%) SCCM
2 3 (1.01%) AirWatch
2 3 (1.01%) Systems Management Server (SMS)
3 2 (0.68%) Backup Exec
3 2 (0.68%) Norton AntiVirus
4 1 (0.34%) Nagios
4 1 (0.34%) SCOM
4 1 (0.34%) Single Sign-On
4 1 (0.34%) Tivoli
4 1 (0.34%) vCenter Server
Vendors
1 111 (37.50%) Microsoft
2 45 (15.20%) VMware
3 17 (5.74%) Oracle
4 12 (4.05%) Citrix
5 11 (3.72%) Cisco
5 11 (3.72%) SAP
6 10 (3.38%) Sage
7 9 (3.04%) ServiceNow
8 8 (2.70%) Apple
9 6 (2.03%) Adobe
9 6 (2.03%) IFS
10 5 (1.69%) Dell
10 5 (1.69%) Google
10 5 (1.69%) Infor
10 5 (1.69%) Twitter
11 4 (1.35%) Epicor
12 3 (1.01%) JD Edwards
12 3 (1.01%) MobileIron
12 3 (1.01%) NetApp
12 3 (1.01%) Pegasus