6 of 6 Support Analyst Jobs in the West Midlands

worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues … manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support ...

Client Support Analyst Our client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as first point of contact for clients, whilst also providing both 1st and 2nd Line … support. This role is based in Birmingham city centre, within their modern and stylish office. Key Responsibilities: Efficiently managing customer and internal support queries across multiple channels. Investigating issues and providing timely resolutions. Supporting compliance, rebate, sourcing, and supplier onboarding activities. Completing administrative tasks, maintaining accurate records, and ensuring ...

including schedules, approvals, rules, exceptions, and balances Ensure system logic reflects HR policies, operational needs, and UK Working Time Regulations Validate data and support migration activities from Employee Central (EC), including business sign-off Act as a key guardian of HR process integrity and governance Lead Business-Focused Testing … User Acceptance Testing (UAT) scenarios based on real business processes Validate end-to-end workflows across timekeeping, scheduling, approvals, and payroll Capture, track, and support resolution of defects from a business perspective Maintain robust test documentation to support audit and compliance requirements Support Payroll & Workforce Readiness Validate ...

looking for a bright, motivated graduate with a keen interest in finance and strong administrative skills to join our Operations team as a Support hub Analyst . This is an excellent opportunity to build a career in fintech, gaining exposure to financial processes, data analysis, and client interaction … dynamic, fast-paced environment. You’ll be at the heart of our client support function—solving problems, improving processes, and contributing to a high-performing team. What You’ll Be Doing Client & Operational Support Acting as a first point of contact for client queries across multiple channels Investigating ...

client is a forward-thinking tech provider with a real entrepreneurial and progressive set up. An opportunity has arisen for a Client Support Executive to join their team as an addition due to internal growth. The role offers progression and development. This vary and busy hybrid role will entail … client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports on client engagement, product usage, and success metrics. First line support Provide first line support to customer queries to effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role ...

HR Time & Attendance Implementation Specialist (Workforce Software) Be part of our transformative HR systems journey. Were looking for an experienced and business-focused HR Time & Attendance Specialist to play a key role in the rollout ...