5 of 5 Support Analyst Jobs in the West Midlands

Junior IT Support Analyst - Broadway - £26,000 - £28,000 My client is looking for a highly motivated and enthusiastic Junior IT Support Analyst to join their growing IT team. In this role, you'll be the first point of contact for technical issues, while receiving hands-on training and support to develop your skills. Key … Responsibilities: Be original contact point for any IT queries Escalate issues where needed Setup and configure Laptops, Desktops and Accounts Support Hardware & Software Diagnose Hardware and Software Issues Requirements Strong interest in IT Support Keen interest to train and learn Degree or previous experience in IT or related field Knowledge of Windows or macOS, Office 365 and basic More ❯

2nd Line Support Analyst Location: Birmingham (Hybrid, minimum 2 days a week in office) Department: Digital & Technology Company: Compass Group UK & Ireland At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey … creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced 2nd Line Support Analyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business As Usual (BAU) queries, small changes, enhancements and project deliveries for … audit logs. •Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement. •Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work. •Assist with system demonstrations and training for internal users. •Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge More ❯

BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support … business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business … agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident More ❯

Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just “support” and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused team. … insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you’ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. … Creating and maintaining support documentation and user manuals. What we’re looking for Experience in application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work autonomously and prioritise More ❯

ERP Technical Analyst – Epicor Kinetic (Cloud) | West Midlands Location: West Midlands Salary: Competitive + Benefits Job Type: Full-time, Permanent Sector: Manufacturing & Engineering Agency: Chapman Tate Associates Chapman Tate Associates is proud to be working in partnership with a leading UK-based manufacturing and engineering firm to recruit a talented ERP Technical Analyst with proven expertise in Epicor … ll be the go-to technical expert, driving system improvements, supporting daily operations, and enabling smarter business processes across manufacturing, supply chain, and finance. Key Responsibilities Deliver expert-level support for Epicor Kinetic ERP across core business functions. Lead system enhancement projects , upgrades, and continuous improvement initiatives. Manage customisations , data migrations , and technical configurations using BAQ, BPM, DMT, and More ❯