20 of 20 Support Analyst Jobs in the West Midlands

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across … service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you'll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures … connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What you … ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you'll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀 📍 Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) 💼 Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for … a Support Analyst to join a strong and motivated team! 🌟 🔍 What You'll Do: 🛠️ Troubleshoot and resolve customer queries and technical issues 💡 Provide advice on optimising system functionalities for users 📝 Help customers configure the system to meet their specific business needs 🤝 Build professional relationships by offering ongoing support 🧑‍💻 Work with internal teams to test and enhance system … performance 🌱 Career Development: Structured career path with regular feedback and clear targets 📈 Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues 💼 Who We're Looking For: A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚 Strong A-Level results 🎓 Excellent problem-solving and communication skills 💡 Ability More ❯

Manufacturing & Engineering Support Engineer/Analyst - 12mth contract Location: UK - Peterborough or Stafford 5 days onsite (Remote Support for EAME) Contract Type: Agency/Temporary Start Date: immediate Salary: £28.00 - £32.00 p/h Join our clients European Network Team! Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and … Support Engineer to join our European Network Services Team on an agency basis. This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) - and beyond when required. Key Responsibilities Provide Level …/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses. Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment. Participate in small - scale LAN design projects and assist in delivering infrastructure upgrades and enhancements. Collaborate with a global team to ensure network standards and More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Help keep the nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager … you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. First Line Support First line support, serving as the … initial contact point for HR system queries through the HR helpdesk ticketing system. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes More ❯

This role is suitable for an individual with SaaS experience in a similar role including Customer Support, IT Support, Technical Support, 1 st Line Support, 2 nd Line Support. Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working on our … our TelXLerator scheme giving you an excellent opportunity for development and career progression into teams such as Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team where you will act as the technical point of contact for our partners when their first line support is … unable to resolve errors, faults and bugs in our live software. If you are passionate about delivering customer service excellence, this role is for you! You will; Provide support to our customers and communicate effectively via email, our ticketing system and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA More ❯

Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £280 - 300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible by car and the role is … and need resolutions so someone that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 5 days per week. More ❯

brand manufacturer looking for a proactive Dynamics 365 Business Central Consultant to take ownership of ERP improvement and delivery initiatives. You’ll work across multiple business units to help support Busniess Central, optimise system usage, lead implementations, and shape the future of the Business Central estate. What you’ll be doing: Leading ERP discovery sessions, gathering requirements, and designing … internal developers to implement changes and solve complex technical challenges. What we’re looking for: Experience working with Microsoft Dynamics 365 Business Central (or Dynamics NAV) in a consulting, support, or development. Experience with end-to-end ERP projects including discovery, configuration, testing, and go-live support. A confident communicator who’s comfortable engaging directly with stakeholders across multiple More ❯

brand manufacturer looking for a proactive Dynamics 365 Business Central Consultant to take ownership of ERP improvement and delivery initiatives. You'll work across multiple business units to help support Busniess Central, optimise system usage, lead implementations, and shape the future of the Business Central estate. What you'll be doing: Leading ERP discovery sessions, gathering requirements, and designing … internal developers to implement changes and solve complex technical challenges. What we're looking for: Experience working with Microsoft Dynamics 365 Business Central (or Dynamics NAV) in a consulting, support, or development. Experience with end-to-end ERP projects including discovery, configuration, testing, and go-live support. A confident communicator who's comfortable engaging directly with stakeholders across multiple More ❯

SAP HR & Payroll Support Analyst - Birmingham Hybrid working Salary up to £55,000 SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role More ❯

SAP HR & Payroll Support Analyst - Birmingham Hybrid working Salary up to £55,000 SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role … collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects. Key skills and responsibilities, * SAP Support experience * Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration. * Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup. * Proven track record More ❯