Customer Service Job Trends in Dudley

Customer Service
West Midlands > Dudley

The table below provides summary statistics and salary benchmarking for jobs advertised in Dudley requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 6 June 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Jun 2026
Same period 2025 Same period 2024
Rank 10 - 4
Rank change year-on-year - - +12
Permanent jobs citing Customer Service 1 0 13
As % of all permanent jobs in Dudley 1.56% - 33.33%
As % of the Processes & Methodologies category 3.33% - 36.11%
Number of salaries quoted 1 0 9
10th Percentile - - £23,750
25th Percentile - - £26,250
Median annual salary (50th Percentile) £26,100 - £31,000
Median % change year-on-year - - -4.62%
75th Percentile - - £32,500
90th Percentile - - £75,772
West Midlands median annual salary £30,750 £30,000 £29,584
% change year-on-year +2.50% +1.41% -26.04%

All Process & Methodology Skills
Dudley

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Dudley.

Permanent vacancies with a requirement for process or methodology skills 30 19 36
As % of all permanent jobs advertised in Dudley 46.88% 100.00% 92.31%
Number of salaries quoted 19 13 27
10th Percentile £28,100 - £24,500
25th Percentile £47,500 £30,000 £25,000
Median annual salary (50th Percentile) £50,000 £57,500 £31,000
Median % change year-on-year -13.04% +85.48% -48.33%
75th Percentile £71,250 £80,000 £49,500
90th Percentile £80,000 £85,000 £59,500
West Midlands median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -4.76%

Customer Service
Job Vacancy Trend in Dudley

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Dudley.

Customer Service job vacancy trend in Dudley

Customer Service
Salary Trend in Dudley

Salary distribution trend for jobs in Dudley citing Customer Service.

Salary distribution trend for jobs in Dudley citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Dudley by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (100.00%) Social Skills
Job Titles
1 1 (100.00%) Network Support
1 1 (100.00%) Network Support Technician
1 1 (100.00%) Network Technician
1 1 (100.00%) Support Technician
Processes & Methodologies
1 1 (100.00%) Cybersecurity
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Security Monitoring