Customer Service
England > West Midlands
The table below provides summary statistics and salary benchmarking for jobs advertised in the West Midlands requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 28 November 2025, with comparisons to the same periods in the previous two years.
| 6 months to 28 Nov 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 21 | 14 | 25 |
| Rank change year-on-year | -7 | +11 | +8 |
| Permanent jobs citing Customer Service | 243 | 529 | 244 |
| As % of all permanent jobs in the West Midlands | 6.49% | 9.83% | 7.43% |
| As % of the Processes & Methodologies category | 7.96% | 11.49% | 8.01% |
| Number of salaries quoted | 164 | 139 | 201 |
| 10th Percentile | £24,250 | £24,150 | £21,500 |
| 25th Percentile | £27,688 | £28,204 | £26,250 |
| Median annual salary (50th Percentile) | £35,000 | £42,005 | £34,643 |
| Median % change year-on-year | -16.68% | +21.25% | +6.59% |
| 75th Percentile | £50,000 | £58,750 | £43,742 |
| 90th Percentile | £58,750 | £70,000 | £70,276 |
| England median annual salary | £31,000 | £37,500 | £35,000 |
| % change year-on-year | -17.33% | +7.14% | -6.67% |
All Process and Methodology Skills
West Midlands
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the West Midlands.
| Permanent vacancies with a requirement for process or methodology skills | 3,053 | 4,604 | 3,047 |
| As % of all permanent jobs advertised in the West Midlands | 81.59% | 85.51% | 92.81% |
| Number of salaries quoted | 2,067 | 2,095 | 2,440 |
| 10th Percentile | £29,000 | £32,000 | £26,500 |
| 25th Percentile | £36,250 | £41,125 | £36,250 |
| Median annual salary (50th Percentile) | £50,000 | £55,000 | £50,000 |
| Median % change year-on-year | -9.09% | +10.00% | -3.26% |
| 75th Percentile | £67,500 | £70,000 | £63,750 |
| 90th Percentile | £82,344 | £81,250 | £77,500 |
| England median annual salary | £55,000 | £60,000 | £60,000 |
| % change year-on-year | -8.33% | - | -2.44% |
Customer Service
Job Vacancy Trend in the West Midlands
Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in the West Midlands.
Customer Service
Salary Trend in the West Midlands
Salary distribution trend for jobs in the West Midlands citing Customer Service.
Customer Service
Salary Histogram in the West Midlands
Salary distribution for jobs citing Customer Service in the West Midlands over the 6 months to 28 November 2025.
Customer Service
Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Midlands region over the 6 months to 28 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Birmingham | +3 | 76 | £37,500 | -30.56% | 40 |
| Staffordshire | -15 | 39 | £40,000 | +23.08% | 10 |
| Worcestershire | +7 | 25 | £31,500 | -25.00% | 16 |
| Warwickshire | -11 | 23 | £43,500 | -4.59% | 16 |
| Coventry | -5 | 18 | £31,500 | +16.67% | 8 |
| Shropshire | -3 | 15 | £34,000 | +14.29% | 2 |
| Solihull | -3 | 9 | £24,500 | -30.00% | 4 |
| Walsall | +11 | 6 | £24,000 | - | 1 |
| Halesowen | -3 | 3 | - | - | 4 |
| Herefordshire | -5 | 3 | £31,500 | +21.15% | 4 |
| West Bromwich | -1 | 2 | £30,000 | -25.00% | |
| Wolverhampton | +3 | 1 | - | - | 4 |
| Customer Service England |
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Customer Service
Co-Occurring Skills & Capabilities in the West Midlands by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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