Customer Service Jobs in the West Midlands

Customer Service
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 30 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 May 2024
Same period 2023 Same period 2022
Rank 11 42 18
Rank change year-on-year +31 -24 +3
Permanent jobs citing Customer Service 836 396 753
As % of all permanent jobs advertised in the West Midlands 10.59% 6.66% 9.98%
As % of the Processes & Methodologies category 13.07% 6.88% 10.42%
Number of salaries quoted 444 257 393
10th Percentile £21,500 £21,650 £21,050
25th Percentile £24,700 £29,000 £26,000
Median annual salary (50th Percentile) £29,542 £40,000 £41,500
Median % change year-on-year -26.15% -3.61% +18.57%
75th Percentile £43,750 £53,750 £53,750
90th Percentile £61,250 £67,500 £66,250
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% +2.74%

All Process and Methodology Skills
West Midlands

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,398 5,755 7,227
As % of all permanent jobs advertised in the West Midlands 81.06% 96.74% 95.82%
Number of salaries quoted 4,665 3,155 4,784
10th Percentile £26,350 £30,602 £31,250
25th Percentile £35,700 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £65,000 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the West Midlands

Job postings citing Customer Service as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer Service in the West Midlands

Customer Service
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Customer Service in the West Midlands.

Salary trend for Customer Service in the West Midlands

Customer Service
Salary Histogram in the West Midlands

Salary distribution for jobs citing Customer Service in the West Midlands over the 6 months to 30 May 2024.

Salary histogram for Customer Service in the West Midlands

Customer Service
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Midlands region over the 6 months to 30 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +23 183 £40,000 -11.11% 79
Warwickshire +53 174 £28,000 -46.67% 25
Staffordshire +3 154 £25,000 -23.08% 42
Worcestershire -6 58 £25,000 -41.18% 16
Coventry +49 47 £26,500 -22.06% 13
Wolverhampton +31 32 £53,500 +59.70% 6
Solihull -2 24 £41,250 +37.50% 10
Shropshire +8 20 £24,750 -56.96% 15
Herefordshire +11 18 £27,500 -35.29% 10
Sutton Coldfield +3 18 £29,500 +9.26%
Dudley +16 13 £31,000 -4.62% 4
Walsall +10 13 £26,000 -38.82% 7
Halesowen - 9 - -
Brierley Hill - 8 £33,500 - 1
Wednesbury +1 5 £32,500 -3.70% 1
West Bromwich - 5 £34,000 - 2
Smethwick - 5 £42,500 - 1
Tipton -3 4 - - 1
Willenhall - 4 - - 4
Bilston - 4 - -
Rowley Regis - 4 - - 1
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (3.11%) Microsoft Exchange
1 26 (3.11%) SharePoint
2 10 (1.20%) Confluence
3 8 (0.96%) Appian
4 6 (0.72%) CMS
5 5 (0.60%) IIS
5 5 (0.60%) nginx
6 2 (0.24%) Exchange Server 2003
6 2 (0.24%) Exchange Server 2007
6 2 (0.24%) Exchange Server 2010
6 2 (0.24%) Exchange Server 2013
7 1 (0.12%) Moodle
7 1 (0.12%) SAS
7 1 (0.12%) WordPress
Applications
1 329 (39.35%) Microsoft Office
2 161 (19.26%) Microsoft Excel
3 12 (1.44%) Trello
4 4 (0.48%) Microsoft PowerPoint
4 4 (0.48%) Spreadsheet
5 3 (0.36%) MS Visio
6 2 (0.24%) Adobe Creative Suite
6 2 (0.24%) AutoCAD
6 2 (0.24%) Microsoft Project
7 1 (0.12%) SOLIDWORKS
Business Applications
1 23 (2.75%) Dynamics CRM
2 7 (0.84%) NEC Housing
3 4 (0.48%) Unit4 Business World
4 2 (0.24%) Dynamics NAV
4 2 (0.24%) SAP Business ByDesign
4 2 (0.24%) SAP S/4HANA
5 1 (0.12%) SAP PP
Cloud Services
1 108 (12.92%) Microsoft 365
2 51 (6.10%) Azure
3 29 (3.47%) SaaS
4 22 (2.63%) Dynamics 365
5 19 (2.27%) Power Platform
6 17 (2.03%) Entra ID
7 13 (1.56%) Smartsheet
8 12 (1.44%) Azure DevOps
8 12 (1.44%) PowerApps
9 10 (1.20%) Power Automate
10 8 (0.96%) OneDrive
11 5 (0.60%) npm
12 4 (0.48%) Google Docs
12 4 (0.48%) Google Sheets
13 3 (0.36%) AWS
14 1 (0.12%) BrowserStack
14 1 (0.12%) Discord
14 1 (0.12%) WhatsApp
Communications & Networking
1 34 (4.07%) Wi-Fi
2 28 (3.35%) Firewall
3 23 (2.75%) LAN
3 23 (2.75%) WAN
4 18 (2.15%) TCP/IP
5 17 (2.03%) DNS
6 15 (1.79%) DHCP
7 11 (1.32%) VPN
8 9 (1.08%) Internet
9 5 (0.60%) Network Security
10 4 (0.48%) Broadband
10 4 (0.48%) SAN
10 4 (0.48%) VSAN
11 2 (0.24%) PBX
11 2 (0.24%) Remote Desktop
11 2 (0.24%) VLAN
12 1 (0.12%) SD-WAN
12 1 (0.12%) Skype
12 1 (0.12%) Unified Communications
12 1 (0.12%) Wireless
Database & Business Intelligence
1 38 (4.55%) SQL Server
2 13 (1.56%) Power BI
3 10 (1.20%) SQL Server Integration Services
4 8 (0.96%) SQL Server Analysis Services
5 7 (0.84%) MySQL
5 7 (0.84%) Oracle Database
5 7 (0.84%) Oracle Database 12c
5 7 (0.84%) PostgreSQL
6 6 (0.72%) Power Query
7 5 (0.60%) SQL Server Reporting Services
8 4 (0.48%) Metadata
9 1 (0.12%) Amazon RDS
9 1 (0.12%) Big Data
9 1 (0.12%) BusinessObjects XI
9 1 (0.12%) Relational Database
Development Applications
1 27 (3.23%) JIRA
2 7 (0.84%) Visual Studio
3 6 (0.72%) SQL Server Management Studio (SSMS)
4 5 (0.60%) Git
4 5 (0.60%) Jasmine
4 5 (0.60%) Karma Test Runner
4 5 (0.60%) webpack
5 1 (0.12%) Selenium
General
1 453 (54.19%) Social Skills
2 235 (28.11%) Analytical Skills
3 200 (23.92%) Organisational Skills
4 141 (16.87%) Military
5 121 (14.47%) Finance
6 116 (13.88%) Influencing Skills
7 76 (9.09%) Retail
8 41 (4.90%) Public Sector
9 38 (4.55%) Marketing
10 35 (4.19%) Law
10 35 (4.19%) Manufacturing
11 29 (3.47%) Legal
12 25 (2.99%) Inclusion and Diversity
13 19 (2.27%) Back Office
13 19 (2.27%) Local Government
14 16 (1.91%) Police
15 14 (1.67%) Environmental Health
16 12 (1.44%) Documentation Skills
16 12 (1.44%) Telecoms
17 8 (0.96%) Social Housing
Job Titles
1 220 (26.32%) Analyst
2 169 (20.22%) Graduate
3 116 (13.88%) Product Analyst
3 116 (13.88%) Sales Analyst
4 56 (6.70%) IT Support
5 49 (5.86%) Consultant
6 37 (4.43%) Developer
7 35 (4.19%) Support Engineer
8 34 (4.07%) Support Analyst
8 34 (4.07%) Technical Support
9 32 (3.83%) 1st Line Support
9 32 (3.83%) Service Analyst
10 30 (3.59%) Administrator
10 30 (3.59%) Senior
10 30 (3.59%) Service Desk Analyst
11 29 (3.47%) Lead
12 26 (3.11%) IT Technician
13 24 (2.87%) IT Engineer
14 23 (2.75%) Research Consultant
14 23 (2.75%) Resource Consultant
Libraries, Frameworks & Software Standards
1 22 (2.63%) .NET
2 13 (1.56%) HTML
3 11 (1.32%) JSON
4 10 (1.20%) Sass
5 8 (0.96%) CSS
6 7 (0.84%) ASP.NET
7 6 (0.72%) HTML5
7 6 (0.72%) jQuery
7 6 (0.72%) XML
8 5 (0.60%) AngularJS
8 5 (0.60%) LAMP
8 5 (0.60%) Laravel
8 5 (0.60%) LEMP Stack
8 5 (0.60%) LESS
8 5 (0.60%) React
8 5 (0.60%) REST
8 5 (0.60%) RxJS
8 5 (0.60%) SOAP
8 5 (0.60%) Vue
8 5 (0.60%) XML Schema
Miscellaneous
1 155 (18.54%) Onboarding
2 63 (7.54%) Self-Motivation
3 41 (4.90%) Management Information System
4 23 (2.75%) Driving Licence
5 18 (2.15%) Enterprise Software
6 14 (1.67%) NHS
7 12 (1.44%) Team-Oriented Environment
8 10 (1.20%) Product Ownership
9 8 (0.96%) Low-Code
10 7 (0.84%) Algorithms
10 7 (0.84%) CMDB
11 6 (0.72%) Data Protection Act
11 6 (0.72%) Smartphone
12 5 (0.60%) EPoS
12 5 (0.60%) Mobile App
12 5 (0.60%) PKI
13 4 (0.48%) Analytical Mindset
13 4 (0.48%) Data Structures
13 4 (0.48%) Photography
14 3 (0.36%) Data Centre
Operating Systems
1 110 (13.16%) Windows
2 45 (5.38%) Windows Server
3 41 (4.90%) Windows 10
4 28 (3.35%) Linux
5 16 (1.91%) Windows Server 2012
6 15 (1.79%) Windows 7
7 14 (1.67%) Windows 8
8 9 (1.08%) Android
8 9 (1.08%) Mac OS
8 9 (1.08%) Unix
9 8 (0.96%) CentOS
10 7 (0.84%) Windows Server 2019
11 6 (0.72%) Windows Server 2016
12 5 (0.60%) Apple iOS
12 5 (0.60%) Windows Server 2008
13 2 (0.24%) Windows Server 2003
14 1 (0.12%) Debian
14 1 (0.12%) Red Hat Enterprise Linux
14 1 (0.12%) Scientific Linux
14 1 (0.12%) Ubuntu
Processes & Methodologies
1 326 (39.00%) Continuous Improvement
2 234 (27.99%) Problem-Solving
3 163 (19.50%) Logistics
4 162 (19.38%) Customer Experience
5 156 (18.66%) Data Analysis
6 151 (18.06%) Process Improvement
7 141 (16.87%) Contingency Planning
7 141 (16.87%) Creative Thinking
7 141 (16.87%) Performance Metrics
8 135 (16.15%) Mathematics
9 125 (14.95%) Customer Requirements
10 76 (9.09%) Agile
11 69 (8.25%) ITIL
12 64 (7.66%) Project Management
13 56 (6.70%) CRM
14 53 (6.34%) Service Management
15 50 (5.98%) ERP
16 42 (5.02%) Asset Management
17 41 (4.90%) Change Management
18 36 (4.31%) Service Delivery
Programming Languages
1 67 (8.01%) SQL
2 24 (2.87%) C#
3 22 (2.63%) JavaScript
4 15 (1.79%) PowerShell
5 13 (1.56%) Java
6 12 (1.44%) C++
7 10 (1.20%) T-SQL
8 7 (0.84%) Python
9 6 (0.72%) VB.NET
10 5 (0.60%) PHP
10 5 (0.60%) TypeScript
10 5 (0.60%) VB
10 5 (0.60%) VB6
11 1 (0.12%) Bash
11 1 (0.12%) C
11 1 (0.12%) Go
11 1 (0.12%) Perl
11 1 (0.12%) VBScript
Qualifications
1 324 (38.76%) Degree
2 54 (6.46%) Security Cleared
3 17 (2.03%) Microsoft Certification
4 16 (1.91%) SC Cleared
5 10 (1.20%) DV Cleared
6 9 (1.08%) DBS Check
7 8 (0.96%) A+ Certification
7 8 (0.96%) BPSS Clearance
8 7 (0.84%) Computer Science Degree
8 7 (0.84%) Oracle Certification
9 6 (0.72%) HNC
9 6 (0.72%) Network+ Certification
10 5 (0.60%) MCSA
10 5 (0.60%) MCSE
11 4 (0.48%) CCNA
11 4 (0.48%) Cisco Certification
11 4 (0.48%) ITIL Certification
12 3 (0.36%) CSPO
12 3 (0.36%) HND
12 3 (0.36%) IIBA
Quality Assurance & Compliance
1 46 (5.50%) SLA
2 23 (2.75%) GDPR
3 18 (2.15%) QA
4 15 (1.79%) ISO/IEC 27001
5 13 (1.56%) Accessibility
6 6 (0.72%) Data Quality
7 1 (0.12%) Cyber Essentials
7 1 (0.12%) ISO/IEC 27005
7 1 (0.12%) NCSC
7 1 (0.12%) NIST
7 1 (0.12%) NIST 800
System Software
1 94 (11.24%) Active Directory
2 15 (1.79%) VMware Infrastructure
3 9 (1.08%) Hyper-V
4 8 (0.96%) VMware Workstation
5 5 (0.60%) Firmware
5 5 (0.60%) vSphere
6 2 (0.24%) Citrix Hypervisor
6 2 (0.24%) XenApp
6 2 (0.24%) XenDesktop
7 1 (0.12%) Terminal Services
7 1 (0.12%) VMware ESXi
7 1 (0.12%) VMware Server
Systems Management
1 7 (0.84%) SCCM
2 6 (0.72%) Microsoft Intune
3 4 (0.48%) AirWatch
4 1 (0.12%) FortiGate
4 1 (0.12%) Single Sign-On
4 1 (0.12%) WSUS
Vendors
1 220 (26.32%) Microsoft
2 31 (3.71%) VMware
3 29 (3.47%) Cisco
4 14 (1.67%) Citrix
5 13 (1.56%) HP
6 12 (1.44%) Dell
6 12 (1.44%) Remedy
6 12 (1.44%) SAP
7 11 (1.32%) ServiceNow
8 9 (1.08%) Oracle
9 8 (0.96%) WatchGuard
10 7 (0.84%) Apple
10 7 (0.84%) Genesys
10 7 (0.84%) NEC
11 6 (0.72%) Adobe
11 6 (0.72%) Salesforce
12 5 (0.60%) Google
12 5 (0.60%) IBM
12 5 (0.60%) NetApp
12 5 (0.60%) YouTube