Customer Service Job Trends in the West Midlands
Customer Service
England > West Midlands
The table below provides summary statistics and salary benchmarking for jobs advertised in the West Midlands citing Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 24 October 2026, with comparisons to the same periods in the previous two years.
| 6 months to 24 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 25 | 22 | 10 |
| Rank change year-on-year | -3 | -12 | +13 |
| Permanent jobs citing Customer Service | 416 | 236 | 602 |
| As % of all permanent jobs in the West Midlands | 4.56% | 7.36% | 11.10% |
| As % of the Processes & Methodologies category | 6.45% | 8.48% | 13.51% |
| Number of salaries quoted | 301 | 162 | 154 |
| 10th Percentile | £24,500 | £24,275 | £22,430 |
| 25th Percentile | £27,000 | £27,938 | £27,125 |
| Median annual salary (50th Percentile) | £30,500 | £34,000 | £40,000 |
| Median % change year-on-year | -10.29% | -15.00% | +14.29% |
| 75th Percentile | £40,000 | £43,750 | £58,750 |
| 90th Percentile | £53,750 | £57,500 | £70,000 |
| England median annual salary | £32,000 | £31,000 | £37,500 |
| % change year-on-year | +3.23% | -17.33% | +7.14% |
All Process & Methodology Skills
West Midlands
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies citing process or methodology skills in the West Midlands.
| 6 months to 24 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies citing process or methodology skills | 6,446 | 2,782 | 4,457 |
| As % of all permanent jobs advertised in the West Midlands | 70.62% | 86.72% | 82.19% |
| Number of salaries quoted | 4,668 | 1,724 | 2,104 |
| 10th Percentile | £31,250 | £29,000 | £31,250 |
| 25th Percentile | £40,000 | £36,250 | £40,000 |
| Median annual salary (50th Percentile) | £55,000 | £50,000 | £55,000 |
| Median % change year-on-year | +10.00% | -9.09% | +10.00% |
| 75th Percentile | £70,000 | £67,500 | £69,763 |
| 90th Percentile | £85,000 | £80,000 | £81,250 |
| England median annual salary | £60,000 | £55,000 | £60,000 |
| % change year-on-year | +9.09% | -8.33% | - |
Customer Service Job Vacancy Trend in the West Midlands
Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in the West Midlands.
Customer Service Salary Trend in the West Midlands
Salary distribution trend for jobs in the West Midlands citing Customer Service.
Customer Service Salary Histogram in the West Midlands
Salary distribution for jobs citing Customer Service in the West Midlands over the 6 months to 24 October 2026.
Customer Service Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Midlands region over the 6 months to 24 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Staffordshire | +31 | 84 | £28,000 | -30.00% | 20 |
| Birmingham | -31 | 77 | £35,000 | -7.89% | 46 |
| Worcestershire | +4 | 75 | £30,000 | -4.76% | 12 |
| Warwickshire | +4 | 42 | £32,500 | -17.20% | 13 |
| Shropshire | +9 | 41 | £29,500 | +3.51% | 11 |
| Solihull | +14 | 14 | £30,000 | +22.45% | 16 |
| Coventry | -19 | 13 | £46,000 | +46.03% | 13 |
| Wolverhampton | +3 | 10 | £62,500 | - | 5 |
| Walsall | +4 | 8 | £29,000 | +20.83% | |
| Tipton | - | 5 | £33,500 | - | 1 |
| Halesowen | - | 3 | £32,000 | - | 1 |
| Herefordshire | -13 | 1 | £28,500 | -9.52% | 1 |
| Bilston | - | 1 | - | - | |
| Smethwick | - | 1 | - | - | |
| Dudley | - | 1 | £26,100 | - | 2 |
| Wednesbury | - | 1 | - | - | 1 |
| Willenhall | - | 1 | - | - | 2 |
| Customer Service England |
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Customer Service Co-Occurring Skills & Capabilities in the West Midlands by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Processes & Methodologies
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Problem-Solving | 42.8% | 178 |
| 2 | Continuous Improvement | 23.3% | 97 |
| 3 | Customer Experience | 19.5% | 81 |
| 4 | CRM | 18.5% | 77 |
| 5 | Logistics | 13.7% | 57 |
| 6 | Service Delivery | 9.1% | 38 |
| 7 | AI | 7.5% | 31 |
| 8 | Cybersecurity | 7.2% | 30 |
| 9 | ITSM | 7.0% | 29 |
| 10 | ERP | 6.7% | 28 |
| 11 | ITIL | 6.3% | 26 |
| 12 | Data Entry | 6.0% | 25 |
| 13 | Service Management | 5.8% | 24 |
| 14 | Client Onboarding | 5.5% | 23 |
| 14 | Stakeholder Management | 5.5% | 23 |
| 16 | Business Development | 5.3% | 22 |
| 16 | Collaborative Working | 5.3% | 22 |
| 18 | Decision-Making | 5.0% | 21 |
| 18 | Order Management | 5.0% | 21 |
| 18 | Process Improvement | 5.0% | 21 |