1 to 25 of 107 Customer Service Jobs in the West Midlands

working with an established and growing UK technology services provider looking to appoint a Service Delivery Manager to take ownership of key customer relationships, oversee service performance and drive continual service improvement. This is an opportunity to join a well-established business where you'll play … important role in maintaining strong customer relationships, ensuring service excellence and contributing to the continued growth of the organisation. About the Company Our client is a well-established UK technology and managed services provider, delivering a broad range of IT, connectivity, cloud and communications solutions to businesses across ...

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free. Customer Support Co-Ordinator Telford Full-time, permanent - 37.5 hours per week … taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth. What You'll Be Doing Resolve faults, billing queries, complaints, account support and service changes Provide first-line ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, WednesdayFriday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About … Role Were looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make ...

Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) - £16.00 ph (£31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within … Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building ...

+ Company Vehicle/Fuel Card (which can be used for personal use) + Benefits Job Type : Full-Time, Permanent Join a Leading Field Service Team Are you an experienced EPOS Field Engineer or IT Field Service Engineer looking for your next challenge? We're looking … motivated and customer-focused EPOS Field Engineer to support a range of retail, hospitality, and leisure customers across the UK. Based from Wolverhampton, this field-based role combines hands-on break-fix support with installation and deployment projects, giving you a varied and rewarding workload. If you enjoy solving ...

services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. … while delivering exceptional customer service to our customers. You will be required to travel and work flexibly, including overnight stays. Responsibilities: Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability. Establish and maintain relationships with key partners, ensuring we provide a unified ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic and scalable … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with staying ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

Service Desk Team Leader -2nd line Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead …/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service ...

Line Service Desk Analyst - Birmingham, Flexible hybrid working | Full-Time/Permanent £27,000 + excellent benefits including healthcare, wellbeing support, 25 days' annual leave plus bank holidays, life insurance and more. We're looking for a 1st Line Service Desk Analyst to join our Digital & Technology team … providing first-class IT support across Compass Group UK&I. This is an exciting opportunity to build your technical expertise while delivering exceptional customer service and supporting colleagues across one of the UK's largest and most innovative businesses. If you're motivated by learning, problem-solving ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

line support for critical business applications used across the organisation. The role focuses on ensuring the effective delivery of incident, request, problem and service management processes across a portfolio of applications including: ServiceNowMicrosoft Dynamics 365 Project OperationsMicrosoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Customer Engagement (CE)Microsoft Dynamics … Resources (HR)Proprietary on-premise business applicationsThe Application Support Desk Manager will act as the operational leader for the team, ensuring high levels of customer satisfaction, strong service performance against SLA targets, effective escalation management, and continuous improvement of support processes. The role serves as the key interface ...

Field Service Engineer Location: London Salary: £40k-£45k About the Opportunity We are looking for an experienced AV Field Service Engineer to join our client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience … audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving technical issues, and ensuring AV systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service ...

hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining … across the Midlands area. You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also escalate complex issues when required while delivering ...

endpoint services within the Technology & Telecoms industry. You will help customers keep their endpoint services running smoothly and provide clear technical support through the Customer Service department. Client Details The organisation operates in the Technology & Telecoms sector in Birmingham. Description Deliver managed endpoint services for customers, helping … maintain reliable day-to-day service. Respond to customer queries and technical issues through agreed Customer Service channels. Investigate endpoint-related incidents and work towards timely, practical resolutions. Monitor service requests and provide clear updates to customers throughout each case. Record technical activity and outcomes accurately ...

Title: Onboarding Customer Support Salary: £30,000 - £35,500 Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team . They are a family run, successful and well established business based near Earlswood. The team offer … onboarding and continued support to business customers, providing regular check ups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely with ...

Engineer Location: Birmingham Salary: Competitve Type: Permanent Sector: Public Sector The successful candidate will take pride in their work, demonstrate a strong commitment to customer service, and be able to work independently and as part of a wider engineering team. You will be responsible for delivering high-quality … engineering solutions across a diverse range of customer environments, ensuring all work is completed safely, efficiently, and in accordance with company procedures and industry standards. Working alongside experienced colleagues, you will have the opportunity to develop your knowledge of a wide range of technologies, with a particular focus ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

This is a great opportunity for a people-focused individual to lead and develop the Digital Services team, improve technology support and deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across … knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join … brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing ...

Electrical Field Service Engineer, Gas Detection Systems Overall Earnings £55,000 Basic Salary £40,000 to £43,000 Overtime VW Caddy Van Pension Private Medical Cover Life Insurance 25 Days Holiday and Bank Holidays Phone, Laptop, Tools and Test Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers … instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative maintenance ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement ...

energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards. As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team across … system graphics, communications links and control strategies in line with project requirements Carrying out end-to-end testing, troubleshooting and fault-finding activities on customer sites Validating sequences of operation and completing point-to-point verification checks Producing commissioning documentation and project close-out records Acting as the primary ...