1 to 25 of 127 Customer Service Jobs in the West Midlands

Customer Service Advisor (Customer Service Agent) – Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the world’s leading technology platform for property management … and estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. We’re looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. You’ll require the … following skills and experience: 1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) Outstanding written and verbal communications skills Experience resolving customer queries by phone, email and chat Strong problem solving and critical thinking skills Keen interest in tech and tech savvy Able and keen to learn technology skills Happy More ❯

Customer Service Advisor (Customer Service Agent) Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the worlds leading technology platform for property management and … estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. Were looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. Youll require the following skills and … experience: - 1+ years experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) - Outstanding written and verbal communications skills - Experience resolving customer queries by phone, email and chat - Strong problem solving and critical thinking skills - Keen interest in tech and tech savvy - Able and keen to learn technology skills - Happy to work in More ❯

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and … external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. Key Responsibilities Respond … to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to More ❯

Distribution & Customer Service Representative Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re … looking for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. … The Role This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise incoming More ❯

Are you looking for a varied, hands-on technical role that combines customer support, project deployment, and warehouse operations? Join a leading Hotel TV Company in Birmingham and be part of a dynamic team transforming hotel guest entertainment with cutting-edge in-room technology. Customer Support, Project Deployment & Warehouse OperativeBirmingham, West Midlands (Office based with customer site … hotel technology and in-room entertainment, providing bespoke TV systems and digital solutions to enhance the guest experience. Based in Birmingham, we pride ourselves on our innovation, quality, and customer service, helping hotels deliver unforgettable stays through smart, connected technology. The Role This is a multifaceted and varied position offering the chance to blend technical problem-solving, customer engagement, and warehouse management. Key Responsibilities: Customer Support: Provide first-line technical support to hotel clients via phone and email Troubleshoot issues related to TV systems, connectivity, and software Log, monitor, and resolve support requests promptly Escalate complex queries to senior engineers where required Project Deployment: Assist with installation and configuration of hotel TV systems at client sites More ❯

We are working with a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1st Line IT Support Engineer to be … Key Responsibilities Respond to and resolve 1st line support tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required Assist with user account management (Active Directory, Microsoft 365) Deliver excellent customer service at … re Looking For 12-24 months experience in a similar 1st line support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication and customer service skills Ability to prioritise and manage multiple tasks in a fast-paced environment A proactive, positive attitude and eagerness to learn Relevant certifications (e.g., CompTIA A+, Microsoft More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training More ❯

office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create … log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas … Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. … This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Hybrid Working (located near our Halesowen, Weymouth or Brackley offices) Key Responsibilities: Handle More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT … Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record More ❯

Our Telephone Mortgage Service area are recruiting and are looking for chatty, helpful people who are passionate about delivering great customer service to join them! It's a fast paced, friendly and supportive environment, where every day is different! The role involves talking to lots of different people by taking inbound calls from a diverse range of … even helping someone understand if we can help them buy their first home. Taking responsibility by finding first time resolutions for our customers will be important and also supporting customer enquiries through inputting information accurately and efficiently. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't … ll also be passionate learning and developing your mortgage knowledge as well as being accurate and keen to learn so you'll have the ability to deal with our customer's enquiries. To be successful in this role its essential you have: Current experience in a customer focused role, providing exceptional service on a daily basis. Excellent More ❯

Company Description Bravepath Computers is a comprehensive IT service provider specializing in IT recycling, sales, repairs, upgrades, and onsite services. We offer discounted rates for ongoing business retail sales and charities, as well as same-day delivery and installation by our highly rated engineers. Our services include National Cyber Security Centre standard secure data wiping and nationwide coverage. We … time hybrid role for a Sales Specialist, located in Burton Upon Trent, with some work-from-home flexibility. The Sales Specialist will be responsible for generating sales, providing excellent customer service, managing customer relationships, training clients on products, and handling sales management tasks. The role involves frequent communication with clients and potential customers, both in-person and … remotely. Qualifications Strong skills in Communication and Customer Service Proficiency in Sales and Sales Management Experience in Training clients on products and services Excellent organizational and time-management skills Ability to work independently and as part of a team Familiarity with IT products and services is a plus Bachelor's degree in Business, Marketing, or a related field More ❯

Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial … Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with … state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The … ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff … Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily More ❯

Warehouse & Customer Support Operative Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re looking … for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. The … Role This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise incoming deliveries. More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

Job Title: Group IT Service Desk Technician Location: Uttoxeter, United Kingdom (Fully On-site) Day Rate: £130 - £140 Per Day (Inside IR35) Start Date: 03/11/2025 Job Type: 3 Month Contract Important Information: Due to the on-site nature of this role and limited public transport options to the office, the successful candidate must hold a … full UK driving licence and have access to their own vehicle. The Group IT Service Desk Technician plays a critical role in ensuring the smooth operation of IT services across the organisation. The role is responsible for providing first-line technical support to end users, resolving hardware, software, and network issues efficiently and effectively. By delivering timely solutions and … excellent customer service, the technician helps minimise downtime, supports business continuity, and enables employees to work productively. Additionally, the role contributes to IT projects, system upgrades, and process improvements, ensuring that IT services meet the evolving needs of the business. The technician also acts as a key point of contact for end users, guiding them through technical issues More ❯