1 to 25 of 137 Customer Service Jobs in the West Midlands

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service … join their on-site team in Worcestershire . This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding ...

will oversee the end-to-end delivery of IT services and operations across products and platforms to business and IT customers, supported by the service management team. The role focuses on ensuring that IT services are available and perform in line with defined service levels. About The Role … Provide strategic leadership for the IT Operations function, encompassing IT Service Management, Application Lifecycle Management, Quality Assurance & Testing, and ensuring the effective delivery of IT services across the organisation Direct the development and execution of the IT Operations Strategy and roadmap, aligning service delivery with organisational goals ...

Technical Customer Service Advisor is required to join a well-established manufacturing company based in Redditch. This is a customer-facing role where you'll be responsible for delivering effective account management and providing technical drawing support. As a Technical Customer Service Advisor, your responsibilities … will include: Creating and updating technical drawings using CAD software Managing customer accounts to ensure high levels of satisfaction and retention Monitoring account performance and identifying opportunities for growth Following up on quotations to support conversion and maintain pipeline visibility To be successful in this role, you should ideally ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

description: ClearCourse Job description: Are you an experieneced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation … flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently. Customer Service: Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey. Additional ...

track support requests and resolutions using our ticketing system Escalate complex issues to higher-level support when necessary Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales Participate in training sessions and complete the Microsoft development programme to improve technical … work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification. Opportunities for career progression within the company. Apprenticeship Standard Customer service practitioner (level 2) Training Provider HEREFORDSHIRE AND WORCESTERSHIRE ...

annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield … Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order ...

zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Helpdesk Administrator is responsible for providing efficient administrative and customer service support across Facilities Management operations, ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels. Acting as the first point … phone, email, or fax. Log, track, and manage the full life cycle of work orders through the Maximo CAFM system. Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritised appropriately. Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed. ...

looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices … client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database ...

within the professional services industry. This permanent position is based in Worcester and offers an excellent opportunity to contribute to the success of the customer service department. Client Details This small-sized organisation operates within the professional services industry, focusing on delivering exceptional solutions to its clients. … excellence. Description Identify and develop new business opportunities to drive company growth. Maintain and strengthen relationships with existing clients to ensure high levels of customer satisfaction. Collaborate with the customer service team to ensure seamless client onboarding and support. Develop and execute tailored strategies to meet client ...

Centre) Vendor with a Tier 1 telephony platform underpinning our in-house built Software. We enable SME businesses across the UK to offer exceptional customer service to their end customers. We work across industries and our technology enables customer interactions across Public section, Insurance, Finance, Utilities … hardware/software to meet system requirements resulting in increased productivity and ensuring stability. Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements Ideally you will ...

About the Company My client, a leading provider of safety and security solutions for the transport industry are looking for a candidate with strong customer service and problem-solving skills to join their team as a Technical Support Co-ordinator Role Overview This is a varied and fast … office environment and enjoy problem solving, then this could be the role for you! Key Responsibilities Act as the first point of contact for customer queries, providing quick fixes where possible or escalating to the appropriate Technical teams Log and manage tickets in the CRM system Handle all email ...

Client Services Adviser Join a fast-growing team where your customer skills and passion for technology make a real difference. This varied role blends client service, technical troubleshooting, and data analysis—all while supporting innovative systems that improve lives. The role: Deliver responsive first-line support and solutions … written English. Coordinate daily maintenance checks, schedule referrals, and manage dispatch processes. Liaise with social workers, therapists, technology teams, and families to deliver seamless service and resolve challenges quickly. Signpost clients to experts within our business for specialist support. Spot opportunities to upsell and support the sales team ...

Hitachi Energy has an exciting opportunity to join our High Voltage business as a Field Service Engineer. You'll contribute to the execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and engineering projects … customers. Execute Service work in accordance with Hitachi Energy standard processes, quality standards, and safety guidelines. You'll be delivering quality customer service to satisfy our prestigious customers. Using your initiative to identify new service opportunities for Hitachi Energy . How You'll Make An Impact ...

Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead … technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will ...

database with activity, sales forecasts and pipeline Follow up on leads, convert leads Support marketing initiatives Work closely with internal teams providing first class customer service and on time deliveries Attend industry events Support operational teams when required Key Skills Required for the Business Development Executive: Proven track … business development and account management in B2B Sales experience from within the construction industry would be an advantage Confident communications skills High levels of customer service Ability to establish and nurture client relationship High levels of own initiative, energy and drive Excellent negotiation skills Confident in outbound sales ...

efficient fault diagnosis Ensure all work meets industry standards (BS EN 50131, PD 6662, SSAIB/NSI, GDPR) Provide clear system guidance and excellent customer service to clients Complete accurate job sheets, reports and compliance documentation Work collaboratively with the operations team and support junior engineers when needed … qualifications (City & Guilds, 18th Edition, SSAIB/NSI) desirable Full UK driving licence and ability to pass a DBS check Excellent communication, organisation and customer service skills What s on Offer Salary up to £40,000 (with some flexibility DOE) 26 days annual leave + bank holidays Company ...

network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates … associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction ...

division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk YOUR IMPACT … Analytics team who has a passion for Data and MI and a deep understanding of its importance in shaping and driving a successful customer-oriented business. Over team is critical in providing quality data and MI solutions ensuring the ability for the business to understand the commercial and operational ...

division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk YOUR IMPACT … Analytics team who has a passion for Data and MI and a deep understanding of its importance in shaping and driving a successful customer-oriented business. Over team is critical in providing quality data and MI solutions ensuring the ability for the business to understand the commercial and operational ...

opportunities Company vehicle & fuel card Paid travel (minus the first 30 minutes) Training & career development Supportive team & professional work environment The Role: Install and service fire alarms, CCTV, access control, and intruder alarms Diagnose and resolve faults efficiently Provide excellent customer service and technical support Work independently … Requirements: Experience with fire alarms, CCTV, access control, and intruder alarms Strong problem-solving skills and attention to detail Full UK driving licence Professional, customer-focused approach How to Apply: If you're a skilled Fire & Security Engineer looking for a new opportunity, get in touch. Send your ...

client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions. Ideally you will have at least 1 year’s experience within … field, maybe from a vending, locker, self service or similar or even an ATM background. You will be looking after the Birmingham and surrounding areas and ideally live within a radius of 10 miles, of Birmingham. As a field Service Engineer you will provide technical support to their ...

client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions. Ideally you will have at least 1 year’s experience within … field, maybe from a vending, locker, self service or similar or even an ATM background. You will be looking after the Coventry and surrounding areas and ideally live within a radius of 10 miles, of Coventry. As a field Service Engineer you will provide technical support to their ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

Fault finding, diagnosing issues, and completing repairs efficiently Ensuring all work meets industry standards and client expectations Working closely with clients to provide excellent customer service Coordinating with the wider engineering team to ensure smooth project delivery Maintaining accurate records and reports for all jobs completed This role … love to hear from you. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician INDAV ...