1 to 25 of 260 Customer Service Jobs in the West Midlands

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our … customers and encourage their continued loyalty. Role The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments … bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: · Customer Service: Arranging bookings and appointments, talking to customers both face to face and more »

on the commitments we make and thereby we secure that our med ical solutions improve people's lives. We are looking for an Export Customer Service Support to join our customer service team focused on providing exceptional customer service experience for our customers & partners … in the East Midlands area of the UK (Derby/Burton upon Trent). The main responsibility of the role will be to provide customer service to the EMEA region with a focus on our export partners and customers, covering and supporting over 50 countries within the region. … The role will involve working with our well-established partners along with new partners providing sales support and customer service on our portfolio of Interventional medical devices. You will be working with an EMEA Customer Service team of 6 and in a wider EMEA team of more »

Customer Service Administrator/Repairs Administration Officer with experience in a customer service setting, excellent communication skills and a high level of IT literacy to include knowledge of databases and precision in data recording is required for a well-established housing association based in Evesham, Worcestershire … holder will be required to work on a rota basis between these hours JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Administrator/Repairs Administration Officer with experience in a customer service setting, excellent communication skills and a high level of … IT literacy to include knowledge of databases and precision in data recording. Working as a Customer Service Administrator/Repairs Administration Officer you will play a vital role in managing, diagnosing and effectively processing maintenance and day-to-day repair requests from tenants. As a Customer Service more »

This is a great opportunity to join the team as a Customer Service Apprentice at Orbital 10. We are looking to become the largest employer of Neurodiverse people in the country. Showing everybody, how it should be done. For this reason, we are currently only taking on students … who are Neurodiverse. Role While working as a customer service apprentice, your day-to-day role will involve the following tasks: Answering customer phone calls with a polite and professional demeanour Raising support tickets and accurately assigning them to the appropriate tier for resolution Serving customers in … our shop, which includes: Understanding customer inquiries and providing accurate answers Recommending the right products based on customer needs Processing customer transactions efficiently Any other task or responsibility in line with the role Training Customer Service Level 2 Practitioner Apprenticeship Standard Weekly off-the-job more »

Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join … our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues. Key Responsibilities: Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and … empathetic manner. Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system. Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports more »

About The Role The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding … of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and … reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Technical Service Assurance will also support with contract management to more »

month fixed-term contract. The Benefits - Salary of £23,500 per annum - 25 days annual leave plus bank holidays which increases with length of service - Defined contributory pension scheme or pension auto-enrolment scheme - Employee assistant scheme (health assured) - Flexible working (subject to pre-approval) - Perkbox access to over … exclusive perks and discounts - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health & wellbeing events and initiatives - Fee voluntary day - Employee rewards - Free Parking - Free drinks - Hybrid working potential This is an exciting opportunity for a personable customer service professional with order … to hear from you! The Role As an Awarding and Certification Co-ordinator, you will be responsible for accurately processing customers orders to agreed service level agreements for the production of certificates/e-certificates and skills registration SmartCards/e-Cards. Scanning and uploading learner images, you will more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

messages Contacting relevant directorates and passing on information Using appropriate IT software packages to access and produce information. To provide a comprehensive administrative support service To provide a high-quality customer care service to staff, service users, visitors and others who come into contact with the … service Provide the teams administration and are responsible for all back-office functions; letter writing, post, updating case management systems, maintaining accurate records Giving basic homelessness/housing advice or referring to HPRT staff, other agencies, and departments within the housing service as appropriate To assist Housing Advice … Assistants (HAAs) are the front face of the service, dealing with all customer and partner agency enquiries Good inter-personal skills and ability to work constructively within a large team. Responsible for maintaining records of all homelessness approaches. Respond positively/constructively during periods of heavy workload or more »

This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** Role Info: SAP ByDesign Supply … Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum … as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role … in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. … buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus more »

FRENCH SELECTION UK Spanish speaking Sales & Customer Relations Coordinator Sales, Sales executive, Export sales, Customer Service, Manufacturing, new business, account management, Customer Care, Sales, Export, B2B, Spanish market, trade shows, Fluent in Spanish, Spain, Export, Account manager, Customer success, International, French Speaker, FMCG Salary: circa … market leading manufacturer part of a larger international group Main Duties: This role should be focussed on improving the value of sales, giving the customer first class service, offering assistance such as alternativeproducts and promotional offers. The Role: - Offer highest standard of customer care to maximise all … with European Sales force and represent the company at exhibitions - Provide administrative support to the International Sales team - Develop & implement new systems procedures improve customer service efficiency - Assess how competitors are meeting our customers needs - Record all customer complaints according to agreed procedure The Candidate: - Fluent in more »

learn and develop. Role 1. Setting up customers equipment 2. liaising with customers to obtain client details for IT 3. Installing equipment at a customer location 4. Assisting senior technicians to customer site to fix equipment 5. Helping with incoming service calls 6. liaising with customers to … or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. L2 Customer Service apprenticeship standard Progress to become a field technician. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON … Closing Date Monday, 20th May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Qualifications English GCSE or equivalent, grade A*-C (4-9) (Essential) Maths GCSE or equivalent, grade A*-C more »

Join Growing Team as a 1st/2nd Line Support Engineer! ?? Are you passionate about technology, customer service, and being part of a dynamic team? Were thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that has … vision and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, youll play a pivotal role in their customer-centric approach. Heres what youll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. You will … need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

Technology Customer Service Administrator - Initial 12 month contract – Solihull Paying between 15 - £17 per hour depending on experience, inside IR35 via Umbrella Company) I am partnering with a Global client who are recruiting for a Technology Customer service Administrator. This role will be an initial … month contract with the possibility of extension. You’ll need a proven track record working within customers Service and Administration, with good knowledge of Salesforce in order to support a system change to PowerBI. You will be tasked with providing support in order to automate the process. Therefore you more »

At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available) Purpose To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers … all KPIs/SLAs and statutory requirements are met in full at all times. Key Accountabilities To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries. To provide excellent support to drivers who may be in a distressing situation due to … vehicle breakdown/maintenance. To follow business defined rulesets to achieve customer outcomes for their fleet. To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs. To develop strong relationships with third party suppliers to ensure the most cost-effective route for more »

PORTUGUESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals more »

Electronics Field Service Engineer, Medical Surgical Systems Basic Salary £36,000 - £38,000 On Target Earnings £43,000 Company Car £5,000 Bonus Lunch Allowance Overtime Healthcare Pension - Employer 10%/Employee 3% Full Product Training The Role - Electronics Field Service Engineer, Medical Surgical Systems Following expansion, they … seek to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service and breakdown repair on a wide range of sophisticated medical systems, utilised within theatres, NHS departments and private healthcare environments Visiting customer sites and providing customers with valuable solutions for … troubleshooting Liaising with a whole host of external customer contacts, including clinicians from within the NHS and a range of private independent healthcare organisations and laboratories Your Background - Electronics Field Service Engineer, Medical Surgical Systems To be considered for this exciting role you must be able to demonstrate more »

Full training provided*** ***HYBRID working pattern*** The company: Our client is a family-owned, leading distributor of electrical products and services with a global customer base. They pride themselves on leading the way in providing environmentally friendly, plastic-free, and recyclable solutions. Main Duties: To support the International Sales … Manager in generating and identifying new business opportunities while providing outstanding customer service to new and existing clients. The Role: - To identify new sales leads and opportunities to increase the companys revenue - To present products and services to existing and potential customers - To manage an existing portfolio of … accounts to ensure repeat purchase - To liaise with clients regarding orders while providing outstanding customer service at all times - To provide quotes in line with company pricing and margin guidelines - To attend sales meetings and training sessions as required and identify personal goals with the Line Manager - To more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

Porcelain Flooring Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, Luxury Products, End Users, Internal Sales, Customer Service, Showroom Sales, Luxury Sales, Showroom Manager, Showroom Assistant, Retail Showroom, Bathrooms Showrooms, Internal Sales Manager Location: Solihull Remuneration … client appointments & building relationships Sending out quotations on the back of an appointment and following up appropriately Arranging deliveries and providing aftersales service Updating internal CRM systems with relevant information to keep records up to date The ideal applicant will be a Showroom Manager Natural Stone & Porcelain Flooring with … experience Ideally will have experience with atheistically pleasing interior products such as: wall & floor tiles, ceramic tiles, porcelain tiles, LVT, natural stone etc Excellent customer service High levels of organisation & excellent communication skills Honest, hardworking team player Mitchell Maguire is a specialist construction sales recruitment consultancy, dealing exclusively more »

benefits package, you’ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing … knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support – responding to phone calls, emails, and support tickets … in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets more »