1 to 25 of 130 Customer Service Jobs in the West Midlands

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account ...

Customer Service Advisor Bromsgrove £25,000-£26,000 per annum Our client is looking for a Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email … chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose ...

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract 40 hours per week Shift rota within: Monday – Friday: 7:00am – 6:00pm Saturday: 8:00am – 5:00pm Sunday: 9:00am – 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle … same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. Customer ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact … customers, ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social ...

organisations ranging from high-growth businesses to some of the UK’s largest employers. As we continue to grow, we are looking for a Customer Operations & Enablement Coordinator to help deliver exceptional onboarding, support and customer success experiences across our customer base. The Role The Customer Operations & Enablement Coordinator plays a key role in ensuring customers receive maximum value from the Rightcheck platform. This is a varied position combining customer onboarding, implementation support, training delivery, operational administration and first-line support. Working alongside the Customer Success Manager, Partnership Director, Product and Operations teams ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role … Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer ...

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access … single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service ...

Title : Customer Support Advisor Location : Birmingham,UK Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards … . We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : listen carefully, retain key details, and accurately understand our customers ...

/early finish at 1 pm on a Friday (37.5 hours in total) Sales Administrator Summary We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between … sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers ...

Customer Service Advisor (Fixed Term Contract 5 months) 13.85 - 15.52 per hour 09:00 - 17:00 Monday - Friday Napton, Southam (RURAL LOCATION YOU MUST DRIVE) We are currently looking for an IMMEDIATELY AVAILABLE Customer Service Advisor to join a business in Napton, Southam … doing? - Answering inbound calls from customers and dealing with queries - Making outbound calls to follow up or update customers - Logging calls and updating customer records accurately - Resolving complaints and escalating where needed - Processing orders, returns or amendments - Liaising with other departments to resolve issues - General Administration What experience ...

more interested in your ambition and how you think than in the job title on day one. You'll join our order processing and customer service team, supplying the hospitality and retail sectors. You'll learn SAP (or equivalent ERP), track order accuracy, and coordinate with manufacturing … delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance. Key Responsibilities Process customer orders accurately and on time, end-to-end from enquiry through to delivery Maintain accurate ...

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis Culture and Environment Our client is a fast-growing B2B organisation with a vibrant, collaborative … curious, and unafraid to challenge the status quo in pursuit of better ways of doing things. Personality Our client is seeking a motivated and customer-focused individual with strong verbal and written communication skills. The ideal candidate will have excellent attention to detail and the ability to manage tasks ...

time fixes and meet user requirements. There are 2 posts available for this role. Main duties of the job To provide day to day customer focused service desk support to IT users from all customer organisations. Answer all calls and respond to all emails and requests within … timescales set out in the customer service level agreement. Ensure all calls , emails and requests are logged in the call logging/management system. Help maintain 24/7 availability of access to services A full description can be found in the attached Job description and personal specification. ...

Technology Service Operations Team Lead Birmingham | 6-Month Contract (Potential Extension) | Full-Time | Onsite (5 Days per Week) Salary: Circa £50,000 per annum Are you a technically strong IT support professional with leadership experience and a passion for delivering exceptional customer service? We're recruiting … experienced Technology Service Operations Team Lead to join a large, enterprise-scale organisation supporting tens of thousands of users across multiple UK locations. This is an excellent opportunity for someone who enjoys a hands-on role, combining technical support expertise with team leadership responsibilities. The Role As a Team ...

Service Delivery and Operations Manager Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices … datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We're looking for a proactive Service Delivery & Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

Support Team as a Business Admin Apprentice and gain practical workplace experience while working towards a recognised qualification. You'll develop valuable administrative and customer service skills, support learners and colleagues, and build a rewarding career in a supportive professional environment. Role As a Business Administration Apprentice within … Learning Services Business Support Team, you will have the opportunity to develop a wide range of administrative, organisational and customer service skills while working towards a nationally recognised qualification. This is an exciting opportunity for someone who is motivated to learn and gain experience in a professional office ...

partnering with a fast-growing UK consumer brand that's looking for a Customer Experience Executive. This is an exciting opportunity to help transform the customer experience by developing best-in-class self-service content, supporting AI-powered customer support and improving how customers access information … throughout their journey. Working across Customer Services, Marketing, Product and Technology, you'll play a key role in creating seamless customer experiences that increase satisfaction, improve efficiency and support business growth. The Role As Customer Experience Executive, you'll take ownership of customer knowledge content ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Title: Technical Service Manager Location: Worcester Salary: £45,000 - £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown … services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support ...

projects. Due to continued growth and increasing demand, they are now looking to recruit an ambitious Sales Account Manager who can develop long-term customer relationships whilst identifying new commercial opportunities to help drive the next stage of the company's growth. This is an excellent opportunity … range of industrial sectors. You'll become the trusted point of contact for customers from initial enquiry through to project completion, ensuring exceptional service whilst identifying opportunities to increase revenue through additional products and services. Working closely with internal departments including Estimating, Production, Operations, Costings and Administration ...

sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability. About the Commercial Administrator role You will play a key role in maintaining strong and positive relationships with customers … with efficiency and professionalism. Key tasks Be the go-to support for the Commercial team, helping manage the end-to-end management of all customer orders. Communicate effectively and efficiently with customers and internal teams to resolve issues proactively, ensuring quick follow-up and clear communication at all times. ...