1st/2nd Line Support Analyst Jobs in Durham

1st/2nd Line Support Analyst
North East > Durham

The median 1st/2nd Line Support Analyst salary in Durham is £25,000 per year, according to job vacancies posted during the 6 months leading to 4 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 30 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support Analyst 2 0 0
As % of all permanent jobs advertised in Durham 0.87% - -
As % of the Job Titles category 1.03% - -
Number of salaries quoted 2 0 0
10th Percentile - - -
25th Percentile £24,500 - -
Median annual salary (50th Percentile) £25,000 - -
75th Percentile £25,500 - -
90th Percentile - - -
North East median annual salary £25,000 - -

All Permanent IT Job Vacancies
Durham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Durham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Durham with a recognized job title 194 398 240
% of permanent jobs with a recognized job title 84.35% 92.56% 74.07%
Number of salaries quoted 62 277 127
10th Percentile £23,504 £27,500 £27,500
25th Percentile £25,087 £33,233 £35,000
Median annual salary (50th Percentile) £32,000 £45,000 £42,500
Median % change year-on-year -28.89% +5.88% +13.33%
75th Percentile £47,500 £58,625 £53,750
90th Percentile £74,082 £70,000 £62,200
North East median annual salary £47,750 £47,500 £47,672
% change year-on-year +0.53% -0.36% +19.18%

1st/2nd Line Support Analyst
Job Vacancy Trend in Durham

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in Durham.

Job vacancy trend for 1st/2nd Line Support Analyst in Durham

1st/2nd Line Support Analyst
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the Durham region over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Peterlee - 2 £25,000 -
1st/2nd Line Support Analyst
North East

1st/2nd Line Support Analyst Skill Set
Top 10 Co-occurring Skills and Capabilities in Durham

For the 6 months to 4 May 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Durham region featuring 1st/2nd Line Support Analyst in the job title.

1 2 (100.00%) ITIL
1 2 (100.00%) Windows
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) Microsoft
1 2 (100.00%) Active Directory
1 2 (100.00%) Asset Management
1 2 (100.00%) Mac OS
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Microsoft Intune

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (100.00%) Microsoft Exchange
Cloud Services
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
Operating Systems
1 2 (100.00%) Mac OS
1 2 (100.00%) Windows
Processes & Methodologies
1 2 (100.00%) Asset Management
1 2 (100.00%) ITIL
System Software
1 2 (100.00%) Active Directory
Systems Management
1 2 (100.00%) Microsoft Intune
Vendors
1 2 (100.00%) Microsoft