Period
to 20 November 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in Durham during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North East > Durham
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 26 58 43
Rank change year-on-year +32 -15 +19
Permanent jobs requiring a Service Desk Analyst 15 3 1
As % of all permanent IT jobs advertised in Durham 6.70% 0.88% 0.38%
As % of the Job Titles category 7.04% 0.93% 0.39%
Number of salaries quoted 15 3 1
Durham median annual salary £21,000 £20,000 £19,000
Median salary % change year-on-year +5.00% +5.26% +26.67%
North East median annual salary £21,000 £21,500 £20,000
% change year-on-year -2.33% +7.50% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Durham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Durham
Permanent vacancies in Durham with a recognized job title 213 323 255
% of permanent IT jobs with a recognized job title 95.09% 95.00% 96.23%
Number of salaries quoted 148 273 235
Durham median annual salary £37,500 £37,500 £35,000
Median salary % change year-on-year - +7.14% -12.50%
10th Percentile £21,000 £22,000 £24,100
90th Percentile £53,750 £55,000 £55,000
North East median annual salary £40,000 £39,000 £39,000
% change year-on-year +2.56% - +4.00%

Service Desk Analyst
Job Vacancy Trend in Durham

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Durham.

Job vacancy trend for Service Desk Analyst in Durham

Service Desk Analyst
Salary Trend in Durham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Durham.

Salary trend for Service Desk Analyst in Durham

Service Desk Analyst
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Durham region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterlee - 12 £21,000 - 1
Darlington - 1 £21,500 -
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Durham

For the 6 months to 20 November 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Durham region featuring Service Desk Analyst in the job title.

1 12 (80.00%) Windows
1 12 (80.00%) Microsoft
2 11 (73.33%) Microsoft Office
2 11 (73.33%) Microsoft Excel
2 11 (73.33%) Mac OS X
2 11 (73.33%) Android
2 11 (73.33%) Apple iOS
2 11 (73.33%) Office 365
2 11 (73.33%) Windows 10
2 11 (73.33%) Microsoft PowerPoint
3 3 (20.00%) ITIL
3 3 (20.00%) Service Management
4 2 (13.33%) MS Exchange
5 1 (6.67%) Windows Server
5 1 (6.67%) Web Filtering
5 1 (6.67%) Proactive Management
5 1 (6.67%) Problem-Solving
5 1 (6.67%) Incident Management
5 1 (6.67%) Exchange Server 2003
5 1 (6.67%) LAN
5 1 (6.67%) WAN
5 1 (6.67%) SLA
5 1 (6.67%) Cisco
5 1 (6.67%) Active Directory
5 1 (6.67%) Citrix
5 1 (6.67%) Firewall
5 1 (6.67%) ITSM
5 1 (6.67%) Stakeholder Management
5 1 (6.67%) VMware
5 1 (6.67%) Backup Exec

Service Desk Analyst Skill Set
Co-occurring IT Skills in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) MS Exchange
2 1 (6.67%) Exchange Server 2003
2 1 (6.67%) Exchange Server 2013
Applications
1 11 (73.33%) Microsoft Excel
1 11 (73.33%) Microsoft Office
1 11 (73.33%) Microsoft PowerPoint
Cloud Services
1 11 (73.33%) Office 365
Communications & Networking
1 1 (6.67%) Firewall
1 1 (6.67%) LAN
1 1 (6.67%) WAN
General
1 1 (6.67%) Banking
Miscellaneous
1 1 (6.67%) Analytical Skills
Operating Systems
1 12 (80.00%) Windows
2 11 (73.33%) Android
2 11 (73.33%) Apple iOS
2 11 (73.33%) Mac OS X
2 11 (73.33%) Windows 10
3 1 (6.67%) Windows Server
Processes & Methodologies
1 3 (20.00%) ITIL
1 3 (20.00%) Service Management
2 1 (6.67%) Configuration Management
2 1 (6.67%) Incident Management
2 1 (6.67%) ITIL V3
2 1 (6.67%) ITSM
2 1 (6.67%) Kalman Filter
2 1 (6.67%) Line Management
2 1 (6.67%) Proactive Management
2 1 (6.67%) Problem-Solving
2 1 (6.67%) Process Improvement
2 1 (6.67%) Stakeholder Management
2 1 (6.67%) Web Filtering
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 1 (6.67%) Active Directory
1 1 (6.67%) Hyper-V
Systems Management
1 1 (6.67%) Backup Exec
Vendors
1 12 (80.00%) Microsoft
2 1 (6.67%) Cisco
2 1 (6.67%) Citrix
2 1 (6.67%) Veeam
2 1 (6.67%) VMware