Period
to 19 October 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in the North East during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North East
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 77 66 104
Rank change year-on-year -11 +38 +7
Permanent jobs requiring a Service Desk Analyst 34 37 13
As % of all permanent IT jobs advertised in the North East 2.40% 3.25% 0.88%
As % of the Job Titles category 2.51% 3.36% 0.92%
Number of salaries quoted 28 38 13
North East median annual salary £21,000 £21,625 £21,000
Median salary % change year-on-year -2.89% +2.98% -4.55%
10th Percentile £18,550 £18,250 £19,000
90th Percentile £24,600 £28,750 £22,600
England median annual salary £23,000 £23,500 £24,000
% change year-on-year -2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,352 1,100 1,406
% of permanent IT jobs with a recognized job title 95.62% 96.75% 95.19%
Number of salaries quoted 1,086 944 1,228
North East median annual salary £40,000 £38,000 £38,500
Median salary % change year-on-year +5.26% -1.30% +2.67%
10th Percentile £22,000 £22,500 £23,750
90th Percentile £63,750 £58,600 £57,545
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Desk Analyst in the North East over the 6 months to 19 October 2018.

Salary histogram for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -29 17 £21,813 +1.45% 2
Durham +25 16 £21,000 +5.00% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 19 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Desk Analyst in the job title.

1 21 (61.76%) Windows
2 20 (58.82%) Microsoft Office
3 18 (52.94%) Microsoft
3 18 (52.94%) ITIL
4 14 (41.18%) Office 365
5 13 (38.24%) Windows 10
6 12 (35.29%) Microsoft Excel
6 12 (35.29%) Service Management
6 12 (35.29%) Android
7 11 (32.35%) Microsoft PowerPoint
7 11 (32.35%) Mac OS X
7 11 (32.35%) Apple iOS
8 9 (26.47%) SLA
9 7 (20.59%) Banking
9 7 (20.59%) Active Directory
9 7 (20.59%) Configuration Management
10 4 (11.76%) Incident Management
10 4 (11.76%) MS Exchange
11 3 (8.82%) LAN
11 3 (8.82%) WAN
11 3 (8.82%) Citrix
11 3 (8.82%) Windows Server 2008
11 3 (8.82%) ITSM
11 3 (8.82%) Problem-Solving
11 3 (8.82%) ITIL Foundation Certificate
11 3 (8.82%) Analytical Skills
11 3 (8.82%) Windows Server 2012
12 2 (5.88%) Process Improvement
12 2 (5.88%) Kalman Filter
12 2 (5.88%) Windows Server

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) MS Exchange
2 1 (2.94%) Exchange Server 2003
2 1 (2.94%) Exchange Server 2013
2 1 (2.94%) IIS
Applications
1 20 (58.82%) Microsoft Office
2 12 (35.29%) Microsoft Excel
3 11 (32.35%) Microsoft PowerPoint
Cloud Services
1 14 (41.18%) Office 365
Communications & Networking
1 3 (8.82%) LAN
1 3 (8.82%) WAN
2 2 (5.88%) Firewall
2 2 (5.88%) VoIP
2 2 (5.88%) Wi-Fi
3 1 (2.94%) Internet
General
1 7 (20.59%) Banking
2 2 (5.88%) Finance
3 1 (2.94%) Back Office
3 1 (2.94%) Legal
3 1 (2.94%) Retail
3 1 (2.94%) Telecoms
Miscellaneous
1 3 (8.82%) Analytical Skills
2 1 (2.94%) Fat Client
2 1 (2.94%) iPad
2 1 (2.94%) iPhone
2 1 (2.94%) Self-Motivation
2 1 (2.94%) Thin Client
Operating Systems
1 21 (61.76%) Windows
2 13 (38.24%) Windows 10
3 12 (35.29%) Android
4 11 (32.35%) Apple iOS
4 11 (32.35%) Mac OS X
5 3 (8.82%) Windows Server 2008
5 3 (8.82%) Windows Server 2012
6 2 (5.88%) Windows 7
6 2 (5.88%) Windows Server
6 2 (5.88%) Windows XP
7 1 (2.94%) Linux
7 1 (2.94%) Windows Phone
7 1 (2.94%) Windows Server 2003
Processes & Methodologies
1 18 (52.94%) ITIL
2 12 (35.29%) Service Management
3 7 (20.59%) Configuration Management
4 4 (11.76%) Incident Management
5 3 (8.82%) ITSM
5 3 (8.82%) Problem-Solving
6 2 (5.88%) ERP
6 2 (5.88%) Kalman Filter
6 2 (5.88%) Process Improvement
7 1 (2.94%) Business Intelligence
7 1 (2.94%) Decision-Making
7 1 (2.94%) ITIL V3
7 1 (2.94%) Line Management
7 1 (2.94%) Proactive Management
7 1 (2.94%) Problem Management
7 1 (2.94%) Resource Management
7 1 (2.94%) Root Cause Analysis
7 1 (2.94%) Stakeholder Management
7 1 (2.94%) Web Filtering
7 1 (2.94%) Workflow
Qualifications
1 3 (8.82%) ITIL Foundation Certificate
2 2 (5.88%) Microsoft Certification
3 1 (2.94%) CCNA
3 1 (2.94%) Cisco Certification
3 1 (2.94%) Degree
3 1 (2.94%) MCSE
Quality Assurance & Compliance
1 9 (26.47%) SLA
2 1 (2.94%) ISO/IEC 20000
2 1 (2.94%) ISO/IEC 27001
System Software
1 7 (20.59%) Active Directory
2 1 (2.94%) Hyper-V
2 1 (2.94%) Terminal Server
2 1 (2.94%) Terminal Services
Systems Management
1 1 (2.94%) Backup Exec
1 1 (2.94%) SCCM
Vendors
1 18 (52.94%) Microsoft
2 3 (8.82%) Citrix
3 2 (5.88%) Cisco
3 2 (5.88%) Sun
4 1 (2.94%) Avaya
4 1 (2.94%) McAfee
4 1 (2.94%) Meraki
4 1 (2.94%) MobileIron
4 1 (2.94%) Oracle
4 1 (2.94%) SAP
4 1 (2.94%) ServiceNow
4 1 (2.94%) Veeam
4 1 (2.94%) VMware
4 1 (2.94%) Workday