Period
to

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in the North East during the 6 months to 28 June 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North East
6 months to
28 Jun 2022
Same period 2021 Same period 2020
Rank 98 92 60
Rank change year-on-year -6 -32 +23
Permanent jobs requiring a Service Desk Analyst 26 3 20
As % of all permanent jobs advertised in the North East 1.58% 0.26% 2.19%
As % of the Job Titles category 1.67% 0.28% 2.24%
Number of salaries quoted 24 3 19
10th Percentile £18,650 £18,700 £19,000
25th Percentile £19,234 £19,000 £21,500
Median annual salary (50th Percentile) £20,000 £21,000 £23,250
Median % change year-on-year -4.76% -9.68% +5.68%
75th Percentile £24,063 £22,000 £24,938
90th Percentile £24,950 £22,300 £26,150
England median annual salary £26,000 £25,000 £25,500
% change year-on-year +4.00% -1.96% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,554 1,059 892
% of permanent IT jobs with a recognized job title 94.18% 93.14% 97.70%
Number of salaries quoted 1,045 822 694
10th Percentile £22,500 £27,000 £24,000
25th Percentile £32,500 £32,500 £31,563
Median annual salary (50th Percentile) £42,500 £45,000 £40,000
Median % change year-on-year -5.56% +12.50% -
75th Percentile £58,750 £56,500 £50,000
90th Percentile £80,000 £65,000 £60,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.77%

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Histogram in the North East

Salary distribution for jobs citing Service Desk Analyst in the North East over the 6 months to 28 June 2022.

Salary histogram for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 28 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +9 17 £20,000 -4.76% 2
Durham - 9 £19,813 - 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 28 June 2022, Service Desk Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Desk Analyst in the job title.

1 15 (57.69%) Windows
2 13 (50.00%) Incident Management
3 11 (42.31%) ITIL
3 11 (42.31%) Active Directory
4 10 (38.46%) Microsoft
5 9 (34.62%) SLA
5 9 (34.62%) SC Cleared
5 9 (34.62%) Security Cleared
6 8 (30.77%) Management Information System
6 8 (30.77%) Major Incident Management
6 8 (30.77%) Windows 10
7 6 (23.08%) Microsoft 365
8 5 (19.23%) Microsoft Office
8 5 (19.23%) Social Skills
9 4 (15.38%) Windows Server
9 4 (15.38%) ITIL Certification
10 3 (11.54%) Customer Engagement
10 3 (11.54%) Information Security
10 3 (11.54%) Android
10 3 (11.54%) DHCP
10 3 (11.54%) TCP/IP
10 3 (11.54%) DNS
11 2 (7.69%) Remote Desktop
11 2 (7.69%) GCP
11 2 (7.69%) Skype
11 2 (7.69%) Public Sector
11 2 (7.69%) SQL
11 2 (7.69%) SharePoint
11 2 (7.69%) Citrix
11 2 (7.69%) Service Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) Exchange Server 2013
1 2 (7.69%) SharePoint
1 2 (7.69%) Skype for Business
Applications
1 5 (19.23%) Microsoft Office
Cloud Services
1 6 (23.08%) Microsoft 365
2 2 (7.69%) AWS
2 2 (7.69%) Azure
2 2 (7.69%) GCP
Communications & Networking
1 3 (11.54%) DHCP
1 3 (11.54%) DNS
1 3 (11.54%) TCP/IP
2 2 (7.69%) Remote Desktop
2 2 (7.69%) Skype
Database & Business Intelligence
1 2 (7.69%) Amazon RDS
General
1 5 (19.23%) Social Skills
2 2 (7.69%) Public Sector
3 1 (3.85%) Analytical Skills
Miscellaneous
1 8 (30.77%) Management Information System
Operating Systems
1 15 (57.69%) Windows
2 8 (30.77%) Windows 10
3 4 (15.38%) Windows Server
4 3 (11.54%) Android
Processes & Methodologies
1 13 (50.00%) Incident Management
2 11 (42.31%) ITIL
3 8 (30.77%) Major Incident Management
4 3 (11.54%) Customer Engagement
4 3 (11.54%) Information Security
5 2 (7.69%) ITSM
5 2 (7.69%) Service Delivery
5 2 (7.69%) Service Management
Programming Languages
1 2 (7.69%) SQL
Qualifications
1 9 (34.62%) SC Cleared
1 9 (34.62%) Security Cleared
2 4 (15.38%) ITIL Certification
Quality Assurance & Compliance
1 9 (34.62%) SLA
System Software
1 11 (42.31%) Active Directory
Vendors
1 10 (38.46%) Microsoft
2 2 (7.69%) Citrix
2 2 (7.69%) Google
2 2 (7.69%) Mitel
3 1 (3.85%) Cisco