The median annual salary for a Service Desk Analyst was £18,500 in advertised job vacancies in the North East during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North East
Rank 66 59 77
Rank change year-on-year -7 +18  
Permanent jobs requiring a Service Desk Analyst 8 18 4
As % of all permanent IT jobs advertised in the North East 1.27% 2.82% 0.56%
As % of the Job Titles category 1.33% 2.92% 0.58%
Number of salaries quoted 8 17 4
Median salary £18,500 £20,000 £17,750
Median salary % change year-on-year -7.50% +12.67%  
90% offered a salary of more than £18,050 £17,000 £17,500
10% offered a salary of more than £28,250 £27,500 £18,700
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North East
Permanent job vacancies with a job title containing a recognized job role 603 617 689
As % of all permanent IT job vacancies advertised in the North East 95.56% 96.71% 97.04%
Number of salaries quoted 554 524 585
Median salary £35,000 £36,000 £37,500
Median salary % change year-on-year -2.77% -4.00%  
90% offered a salary of more than £24,950 £23,500 £25,000
10% offered a salary of more than £47,500 £59,000 £52,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Desk Analyst in the North East over the 3 months to 22 March 2017.

Salary histogram for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -1 7 £18,500 -7.50% 1
Durham 0 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North East

For the 6 months to 22 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Desk Analyst in the job title.

1 12 (66.67%) Active Directory
2 10 (55.56%) Microsoft
2 10 (55.56%) Windows
3 9 (50.00%) MS Office
4 6 (33.33%) ITIL
5 5 (27.78%) Citrix
5 5 (27.78%) Microsoft Certification
6 4 (22.22%) MS Excel
6 4 (22.22%) Statistics
6 4 (22.22%) Windows 7
7 3 (16.67%) MOS
7 3 (16.67%) Cisco
7 3 (16.67%) MS Exchange
7 3 (16.67%) Cisco Certification
8 2 (11.11%) Finance
8 2 (11.11%) Legal
8 2 (11.11%) SLA
8 2 (11.11%) MCSA
8 2 (11.11%) Windows Server
8 2 (11.11%) VMware
8 2 (11.11%) Document Management
8 2 (11.11%) Incident Management
8 2 (11.11%) VMware Infrastructure
9 1 (5.56%) Skype for Business
9 1 (5.56%) Office 365
9 1 (5.56%) Microsoft Intune
9 1 (5.56%) Windows 8
9 1 (5.56%) ITIL Foundation Certificate
9 1 (5.56%) Analytical Skills
9 1 (5.56%) Life Science

Service Desk Analyst Skill Set
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) MS Exchange
2 1 (5.56%) Skype for Business
Applications
1 9 (50.00%) MS Office
2 4 (22.22%) MS Excel
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 1 (5.56%) DHCP
1 1 (5.56%) DNS
1 1 (5.56%) TCP/IP
1 1 (5.56%) VoIP
General
1 2 (11.11%) Finance
1 2 (11.11%) Legal
2 1 (5.56%) Back Office
2 1 (5.56%) Manufacturing
Miscellaneous
1 1 (5.56%) Analytical Skills
1 1 (5.56%) Life Science
Operating Systems
1 10 (55.56%) Windows
2 4 (22.22%) Windows 7
3 2 (11.11%) Windows Server
4 1 (5.56%) Windows 8
Processes & Methodologies
1 6 (33.33%) ITIL
2 4 (22.22%) Statistics
3 2 (11.11%) Document Management
3 2 (11.11%) Incident Management
4 1 (5.56%) CRM
4 1 (5.56%) ITSM
4 1 (5.56%) Project Management
4 1 (5.56%) Service Delivery
Programming Languages
1 1 (5.56%) SQL
Qualifications
1 5 (27.78%) Microsoft Certification
2 3 (16.67%) Cisco Certification
2 3 (16.67%) MOS
3 2 (11.11%) MCSA
4 1 (5.56%) CCNA
4 1 (5.56%) HND
4 1 (5.56%) ITIL Foundation Certificate
4 1 (5.56%) MCP
4 1 (5.56%) MCSE
Quality Assurance & Compliance
1 2 (11.11%) SLA
System Software
1 12 (66.67%) Active Directory
2 2 (11.11%) VMware Infrastructure
3 1 (5.56%) Citrix Presentation Server
3 1 (5.56%) Hyper-V
3 1 (5.56%) XenApp
Systems Management
1 1 (5.56%) Microsoft Intune
1 1 (5.56%) SCCM
Vendors
1 10 (55.56%) Microsoft
2 5 (27.78%) Citrix
3 3 (16.67%) Cisco
4 2 (11.11%) VMware
5 1 (5.56%) Remedy
Gateshead, Tyne and Wear
Aspire Technology
Posted: 7 days ago