Period
to 22 May 2019

The median annual salary for a Service Desk Analyst was £21,250 in advertised job vacancies in the North East during the 6 months to 22 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North East
6 months to
22 May 2019
Same period 2018 Same period 2017
Rank 85 98 89
Rank change year-on-year +13 -9 -11
Permanent jobs requiring a Service Desk Analyst 21 28 20
As % of all permanent IT jobs advertised in the North East 1.63% 1.63% 1.61%
As % of the Job Titles category 1.68% 1.66% 1.66%
Number of salaries quoted 20 25 18
North East median annual salary £21,250 £20,000 £18,500
Median salary % change year-on-year +6.25% +8.11% -11.90%
10th Percentile £19,225 £17,850 £18,250
90th Percentile £27,600 £21,300 £28,750
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,252 1,688 1,203
% of permanent IT jobs with a recognized job title 96.90% 98.20% 96.70%
Number of salaries quoted 946 1,416 1,082
North East median annual salary £40,000 £40,000 £35,000
Median salary % change year-on-year - +14.29% -2.78%
10th Percentile £23,913 £21,500 £22,500
90th Percentile £63,750 £62,500 £52,500
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Desk Analyst in the North East over the 6 months to 22 May 2019.

Salary histogram for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 22 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +7 11 £25,000 +25.00% 2
Durham +1 10 £20,000 -4.76% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 22 May 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Desk Analyst in the job title.

1 15 (71.43%) Microsoft
2 13 (61.90%) Windows
3 12 (57.14%) Microsoft Office
4 11 (52.38%) Office 365
5 9 (42.86%) Windows 10
6 8 (38.10%) Incident Management
6 8 (38.10%) ITIL
7 7 (33.33%) Microsoft Excel
7 7 (33.33%) Mac OS X
7 7 (33.33%) Microsoft PowerPoint
7 7 (33.33%) Android
7 7 (33.33%) Apple iOS
8 5 (23.81%) Service Delivery
8 5 (23.81%) Active Directory
9 4 (19.05%) SLA
10 3 (14.29%) Microsoft Certification
10 3 (14.29%) Service Management
10 3 (14.29%) Windows 7
10 3 (14.29%) Remote Desktop
11 2 (9.52%) Workday
11 2 (9.52%) ServiceNow
11 2 (9.52%) ITIL Foundation Certificate
11 2 (9.52%) Network Security
11 2 (9.52%) Finance
11 2 (9.52%) VPN
11 2 (9.52%) Terminal Server
11 2 (9.52%) Internet
11 2 (9.52%) SAP
12 1 (4.76%) SQL
12 1 (4.76%) SharePoint

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) SharePoint
Applications
1 12 (57.14%) Microsoft Office
2 7 (33.33%) Microsoft Excel
2 7 (33.33%) Microsoft PowerPoint
Cloud Services
1 11 (52.38%) Office 365
2 1 (4.76%) Microsoft Azure
Communications & Networking
1 3 (14.29%) Remote Desktop
2 2 (9.52%) Internet
2 2 (9.52%) Network Security
2 2 (9.52%) VPN
3 1 (4.76%) VoIP
General
1 2 (9.52%) Finance
Miscellaneous
1 1 (4.76%) Self-Motivation
1 1 (4.76%) Smartphone
Operating Systems
1 13 (61.90%) Windows
2 9 (42.86%) Windows 10
3 7 (33.33%) Android
3 7 (33.33%) Apple iOS
3 7 (33.33%) Mac OS X
4 3 (14.29%) Windows 7
5 1 (4.76%) Linux
5 1 (4.76%) Windows 8
Processes & Methodologies
1 8 (38.10%) Incident Management
1 8 (38.10%) ITIL
2 5 (23.81%) Service Delivery
3 3 (14.29%) Service Management
4 1 (4.76%) Active Listening
4 1 (4.76%) Asset Management
4 1 (4.76%) EAM
4 1 (4.76%) Migration
4 1 (4.76%) Mobile Device Management
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 3 (14.29%) Microsoft Certification
2 2 (9.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (19.05%) SLA
System Software
1 5 (23.81%) Active Directory
2 2 (9.52%) Terminal Server
Vendors
1 15 (71.43%) Microsoft
2 2 (9.52%) SAP
2 2 (9.52%) ServiceNow
2 2 (9.52%) Workday