Period
to 21 November 2017

The median annual salary for a Service Desk Analyst was £21,500 in advertised job vacancies in the North East during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North East
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 71 101 110
Rank change year-on-year +30 +9 -9
Permanent jobs requiring a Service Desk Analyst 41 19 15
As % of all permanent IT jobs advertised in the North East 2.96% 1.25% 0.97%
As % of the Job Titles category 3.06% 1.33% 1.00%
Number of salaries quoted 42 19 13
North East median annual salary £21,500 £20,000 £22,000
Median salary % change year-on-year +7.50% -9.09% +4.76%
England median annual salary £23,500 £24,000 £23,500
% change year-on-year -2.08% +2.13% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1341 1430 1500
% of permanent IT jobs with a recognized job title 96.68% 94.45% 96.84%
Number of salaries quoted 1157 1230 1296
North East median annual salary £38,959 £38,625 £38,000
Median salary % change year-on-year +0.86% +1.64% +7.04%
10th Percentile £22,500 £23,500 £24,500
90th Percentile £60,000 £57,515 £57,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +27 30 £21,500 +4.88%
Durham -12 3 £20,000 +5.26%
Northumberland - 1 £27,500 -
Teesside - 1 £27,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 21 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Desk Analyst in the job title.

1 27 (65.85%) Microsoft
2 26 (63.41%) Windows
3 23 (56.10%) Active Directory
4 21 (51.22%) Incident Management
5 19 (46.34%) SLA
5 19 (46.34%) ITIL
6 17 (41.46%) Microsoft Office
7 15 (36.59%) Windows XP
7 15 (36.59%) Windows Server 2008
7 15 (36.59%) Windows Server 2012
7 15 (36.59%) Windows 10
8 12 (29.27%) Microsoft PowerPoint
8 12 (29.27%) Microsoft Excel
8 12 (29.27%) Sun
9 11 (26.83%) ERP
10 10 (24.39%) SAP
11 9 (21.95%) Office 365
12 7 (17.07%) Workday
12 7 (17.07%) Business Intelligence
12 7 (17.07%) Oracle
13 6 (14.63%) WAN
13 6 (14.63%) LAN
13 6 (14.63%) Wi-Fi
14 5 (12.20%) ITIL Foundation Certificate
14 5 (12.20%) VoIP
14 5 (12.20%) Cisco
14 5 (12.20%) DHCP
14 5 (12.20%) TCP/IP
14 5 (12.20%) DNS
15 4 (9.76%) CCNA

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.32%) IBM Notes
2 1 (2.44%) MS Exchange
2 1 (2.44%) Skype for Business
Applications
1 17 (41.46%) Microsoft Office
2 12 (29.27%) Microsoft Excel
2 12 (29.27%) Microsoft PowerPoint
Business Applications
1 3 (7.32%) SAP ERP
Cloud Services
1 9 (21.95%) Office 365
Communications & Networking
1 6 (14.63%) LAN
1 6 (14.63%) WAN
1 6 (14.63%) Wi-Fi
2 5 (12.20%) DHCP
2 5 (12.20%) DNS
2 5 (12.20%) TCP/IP
2 5 (12.20%) VoIP
3 4 (9.76%) Internet
3 4 (9.76%) Network Security
4 2 (4.88%) Firewall
4 2 (4.88%) Remote Desktop
5 1 (2.44%) Skype
General
1 3 (7.32%) Manufacturing
2 1 (2.44%) Legal
Miscellaneous
1 3 (7.32%) Life Science
2 2 (4.88%) Computer Science
Operating Systems
1 26 (63.41%) Windows
2 15 (36.59%) Windows 10
2 15 (36.59%) Windows Server 2008
2 15 (36.59%) Windows Server 2012
2 15 (36.59%) Windows XP
3 4 (9.76%) Windows 7
4 3 (7.32%) Windows 8
Processes & Methodologies
1 21 (51.22%) Incident Management
2 19 (46.34%) ITIL
3 11 (26.83%) ERP
4 7 (17.07%) Business Intelligence
5 4 (9.76%) Service Delivery
6 3 (7.32%) Service Management
7 2 (4.88%) Fault Analysis
7 2 (4.88%) Network Management
7 2 (4.88%) Server Monitoring
7 2 (4.88%) Ticket Management
8 1 (2.44%) Document Management
Qualifications
1 5 (12.20%) ITIL Foundation Certificate
2 4 (9.76%) CCNA
2 4 (9.76%) Cisco Certification
3 3 (7.32%) HND
4 2 (4.88%) HNC
4 2 (4.88%) MCP
Quality Assurance & Compliance
1 19 (46.34%) SLA
System Software
1 23 (56.10%) Active Directory
2 3 (7.32%) Citrix Presentation Server
2 3 (7.32%) XenApp
Systems Management
1 3 (7.32%) Systems Management Server (SMS)
Vendors
1 27 (65.85%) Microsoft
2 12 (29.27%) Sun
3 10 (24.39%) SAP
4 7 (17.07%) Oracle
4 7 (17.07%) Workday
5 5 (12.20%) Cisco
6 3 (7.32%) Citrix
6 3 (7.32%) Lotus