Period
to 18 January 2022

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in the North East during the 6 months to 18 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North East
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 67 80 86
Rank change year-on-year +13 +6 +4
Permanent jobs requiring a Service Desk Analyst 43 5 15
As % of all permanent jobs advertised in the North East 3.30% 0.55% 1.19%
As % of the Job Titles category 3.59% 0.57% 1.22%
Number of salaries quoted 43 5 15
10th Percentile - - -
25th Percentile £18,500 £19,500 £19,000
Median annual salary (50th Percentile) £22,000 £21,000 £22,000
Median % change year-on-year +4.76% -4.55% +7.32%
75th Percentile £24,125 £22,500 £23,000
90th Percentile £26,950 £24,000 £23,800
England median annual salary £25,000 £24,000 £24,500
% change year-on-year +4.17% -2.04% +2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,197 882 1,232
% of permanent IT jobs with a recognized job title 91.72% 97.14% 97.78%
Number of salaries quoted 889 759 903
10th Percentile £23,950 £27,500 £23,750
25th Percentile £31,750 £33,625 £31,500
Median annual salary (50th Percentile) £42,500 £45,000 £40,000
Median % change year-on-year -5.56% +12.50% -5.35%
75th Percentile £56,500 £57,500 £50,000
90th Percentile £67,500 £65,000 £60,586
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +1.94%

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +9 38 £22,000 +4.76% 7
Durham -12 5 £19,625 -7.03% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 18 January 2022, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Desk Analyst in the job title.

1 37 (86.05%) Incident Management
2 17 (39.53%) Windows
2 17 (39.53%) SLA
3 15 (34.88%) Microsoft
3 15 (34.88%) SC Cleared
3 15 (34.88%) Security Cleared
3 15 (34.88%) Management Information System
3 15 (34.88%) Windows 10
3 15 (34.88%) Major Incident Management
4 12 (27.91%) ITIL
5 11 (25.58%) Service Management
5 11 (25.58%) Remote Desktop
6 10 (23.26%) Service Delivery
7 6 (13.95%) Active Directory
8 4 (9.30%) Microsoft 365
9 3 (6.98%) ITSM
10 2 (4.65%) SQL
10 2 (4.65%) Citrix
10 2 (4.65%) SharePoint
10 2 (4.65%) MS Exchange
10 2 (4.65%) Google
10 2 (4.65%) Mitel
10 2 (4.65%) Finance
10 2 (4.65%) Azure
10 2 (4.65%) AWS
10 2 (4.65%) vSphere
10 2 (4.65%) VMware ESXi
10 2 (4.65%) Skype for Business
10 2 (4.65%) Exchange Server 2010
10 2 (4.65%) Windows Server

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.65%) Exchange Server 2010
1 2 (4.65%) Exchange Server 2013
1 2 (4.65%) MS Exchange
1 2 (4.65%) SharePoint
1 2 (4.65%) Skype for Business
Applications
1 1 (2.33%) Microsoft Office
Cloud Services
1 4 (9.30%) Microsoft 365
2 2 (4.65%) AWS
2 2 (4.65%) Azure
2 2 (4.65%) GCP
Communications & Networking
1 11 (25.58%) Remote Desktop
2 2 (4.65%) Skype
3 1 (2.33%) DHCP
3 1 (2.33%) DNS
3 1 (2.33%) TCP/IP
Database & Business Intelligence
1 2 (4.65%) Amazon RDS
General
1 2 (4.65%) Finance
1 2 (4.65%) Social Skills
2 1 (2.33%) Public Sector
Miscellaneous
1 15 (34.88%) Management Information System
Operating Systems
1 17 (39.53%) Windows
2 15 (34.88%) Windows 10
3 2 (4.65%) Windows Server
4 1 (2.33%) Android
Processes & Methodologies
1 37 (86.05%) Incident Management
2 15 (34.88%) Major Incident Management
3 12 (27.91%) ITIL
4 11 (25.58%) Service Management
5 10 (23.26%) Service Delivery
6 3 (6.98%) ITSM
7 1 (2.33%) Asset Management
7 1 (2.33%) Customer Engagement
7 1 (2.33%) Customer-Centricity
7 1 (2.33%) EAM
7 1 (2.33%) Information Security
7 1 (2.33%) Proactive Monitoring
7 1 (2.33%) Problem-Solving
Programming Languages
1 2 (4.65%) SQL
Qualifications
1 15 (34.88%) SC Cleared
1 15 (34.88%) Security Cleared
Quality Assurance & Compliance
1 17 (39.53%) SLA
2 1 (2.33%) QA
System Software
1 6 (13.95%) Active Directory
2 2 (4.65%) VMware ESXi
2 2 (4.65%) vSphere
Vendors
1 15 (34.88%) Microsoft
2 2 (4.65%) Citrix
2 2 (4.65%) Google
2 2 (4.65%) Mitel