The median annual salary for a Service Desk Analyst was £19,250 in advertised job vacancies in the North East during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / North East
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 55 76 87
Rank change year-on-year +21 +11  
Permanent jobs requiring a Service Desk Analyst 16 12 2
As % of all permanent IT jobs advertised in the North East 2.78% 1.49% 0.26%
As % of the Job Titles category 2.86% 1.57% 0.27%
Number of salaries quoted 14 12 2
Median salary £19,250 £27,500 £19,750
Median salary % change year-on-year -30.00% +39.24%  
90% offered a salary of more than £18,500 £20,100 £17,550
10% offered a salary of more than £25,700 £29,750 £21,950
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North East
Permanent job vacancies with a job title containing a recognized job role 559 765 728
As % of all permanent IT job vacancies advertised in the North East 97.22% 95.03% 95.66%
Number of salaries quoted 494 695 623
Median salary £37,000 £37,500 £37,500
Median salary % change year-on-year -1.33% -  
90% offered a salary of more than £24,500 £26,000 £25,000
10% offered a salary of more than £50,000 £55,000 £60,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

Service Desk Analyst
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North East.

Salary trend for Service Desk Analyst in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +13 9 £18,500 -32.72% 3
Durham - 4 £20,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 22 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Desk Analyst in the job title.

1 23 (95.83%) Active Directory
2 16 (66.67%) Citrix
3 11 (45.83%) Statistics
4 10 (41.67%) ITIL
4 10 (41.67%) Windows
5 8 (33.33%) Microsoft Office
5 8 (33.33%) Incident Management
6 7 (29.17%) SLA
7 5 (20.83%) Cisco
7 5 (20.83%) VoIP
7 5 (20.83%) DHCP
7 5 (20.83%) TCP/IP
7 5 (20.83%) DNS
7 5 (20.83%) HND
7 5 (20.83%) XenApp
7 5 (20.83%) Life Science
7 5 (20.83%) Citrix Presentation Server
7 5 (20.83%) Manufacturing
7 5 (20.83%) Windows 8
8 4 (16.67%) Windows 7
8 4 (16.67%) Microsoft
9 2 (8.33%) Document Management
9 2 (8.33%) Network Security
9 2 (8.33%) IBM Notes
9 2 (8.33%) Legal
9 2 (8.33%) Service Delivery
9 2 (8.33%) Lotus
9 2 (8.33%) Internet
9 2 (8.33%) Remedy
10 1 (4.17%) Configuration Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) IBM Notes
Applications
1 8 (33.33%) Microsoft Office
Communications & Networking
1 5 (20.83%) DHCP
1 5 (20.83%) DNS
1 5 (20.83%) TCP/IP
1 5 (20.83%) VoIP
2 2 (8.33%) Internet
2 2 (8.33%) Network Security
General
1 5 (20.83%) Manufacturing
2 2 (8.33%) Legal
3 1 (4.17%) Finance
Miscellaneous
1 5 (20.83%) Life Science
2 1 (4.17%) Analytical Skills
Operating Systems
1 10 (41.67%) Windows
2 5 (20.83%) Windows 8
3 4 (16.67%) Windows 7
Processes & Methodologies
1 11 (45.83%) Statistics
2 10 (41.67%) ITIL
3 8 (33.33%) Incident Management
4 2 (8.33%) Document Management
4 2 (8.33%) Service Delivery
5 1 (4.17%) Change Management
5 1 (4.17%) Configuration Management
5 1 (4.17%) CRM
5 1 (4.17%) Data Protection
5 1 (4.17%) Service Management
Programming Languages
1 1 (4.17%) SQL
Qualifications
1 5 (20.83%) HND
2 1 (4.17%) ITIL Foundation Certificate
2 1 (4.17%) MCP
2 1 (4.17%) MCSE
2 1 (4.17%) Microsoft Certification
2 1 (4.17%) MOS
2 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 7 (29.17%) SLA
System Software
1 23 (95.83%) Active Directory
2 5 (20.83%) Citrix Presentation Server
2 5 (20.83%) XenApp
Systems Management
1 1 (4.17%) Microsoft Intune
1 1 (4.17%) SCCM
1 1 (4.17%) Systems Management Server (SMS)
Vendors
1 16 (66.67%) Citrix
2 5 (20.83%) Cisco
3 4 (16.67%) Microsoft
4 2 (8.33%) Lotus
4 2 (8.33%) Remedy
5 1 (4.17%) HP
5 1 (4.17%) Peregrine
Gateshead
Bluetown Online LTD
Posted: 15 days ago