1st Line Service Desk Analyst Jobs in the East of England

First Line Service Desk Analyst
England > East of England

The median First Line Service Desk Analyst salary in the East of England is £24,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 211 243 273
Rank change year-on-year +32 +30 -84
Permanent jobs requiring a 1st Line Service Desk Analyst 5 2 5
As % of all permanent jobs advertised in the East of England 0.083% 0.036% 0.079%
As % of the Job Titles category 0.088% 0.042% 0.084%
Number of salaries quoted 5 2 5
10th Percentile - £21,900 £21,000
25th Percentile £22,750 £22,125 £21,750
Median annual salary (50th Percentile) £24,000 £23,000 £25,000
Median % change year-on-year +4.35% -8.00% +25.00%
75th Percentile £24,500 £23,625 -
90th Percentile £28,100 £23,700 -
England median annual salary £24,500 £25,500 £24,000
% change year-on-year -3.92% +6.25% +6.67%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,662 4,726 5,973
% of permanent jobs with a recognized job title 93.90% 84.44% 94.11%
Number of salaries quoted 4,320 2,343 2,900
10th Percentile £25,809 £27,000 £26,750
25th Percentile £31,500 £37,250 £35,201
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £77,050
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

1st Line Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Service Desk Analyst in the East of England

1st Line Service Desk Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst in the East of England.

Salary trend for 1st Line Service Desk Analyst in the East of England

1st Line Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the East of England region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Essex - 4 £23,750 - 1
Hertfordshire - 1 £29,000 - 1
1st Line Service Desk Analyst
England

1st Line Service Desk Analyst Skill Set
Top 24 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 24 April 2024, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st Line Service Desk Analyst in the job title.

1 5 (100.00%) Social Skills
1 5 (100.00%) Inclusion and Diversity
1 5 (100.00%) Customer Service
2 4 (80.00%) Active Listening
2 4 (80.00%) Self-Motivation
2 4 (80.00%) Problem-Solving
2 4 (80.00%) ServiceNow
2 4 (80.00%) Google
2 4 (80.00%) Microsoft Office
2 4 (80.00%) Windows
2 4 (80.00%) Microsoft Excel
2 4 (80.00%) Microsoft
3 1 (20.00%) A+ Certification
3 1 (20.00%) Configuration Management
3 1 (20.00%) ITIL
3 1 (20.00%) Incident Management
3 1 (20.00%) Service Management
3 1 (20.00%) ITSM
3 1 (20.00%) Management Information System
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) ITIL Foundation Certificate
3 1 (20.00%) Security Operations
3 1 (20.00%) Break/Fix
3 1 (20.00%) Content Management

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (80.00%) Microsoft Excel
1 4 (80.00%) Microsoft Office
General
1 5 (100.00%) Inclusion and Diversity
1 5 (100.00%) Social Skills
Miscellaneous
1 4 (80.00%) Self-Motivation
2 1 (20.00%) Management Information System
Operating Systems
1 4 (80.00%) Windows
Processes & Methodologies
1 5 (100.00%) Customer Service
2 4 (80.00%) Active Listening
2 4 (80.00%) Problem-Solving
3 1 (20.00%) Break/Fix
3 1 (20.00%) Configuration Management
3 1 (20.00%) Content Management
3 1 (20.00%) Incident Management
3 1 (20.00%) ITIL
3 1 (20.00%) ITSM
3 1 (20.00%) Security Operations
3 1 (20.00%) Service Management
3 1 (20.00%) Stakeholder Management
Qualifications
1 1 (20.00%) A+ Certification
1 1 (20.00%) ITIL Foundation Certificate
Vendors
1 4 (80.00%) Google
1 4 (80.00%) Microsoft
1 4 (80.00%) ServiceNow