Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 96 124 85
Rank change year-on-year +28 -39 -20
Permanent jobs citing Service Delivery 309 303 423
As % of all permanent IT jobs advertised in the East of England 3.12% 2.50% 3.26%
As % of the Processes & Methodologies category 3.46% 2.75% 3.59%
Number of salaries quoted 192 240 338
East of England median annual salary £54,750 £45,000 £47,500
Median salary % change year-on-year +21.67% -5.26% -4.52%
10th Percentile £25,800 £21,250 £30,000
90th Percentile £72,375 £75,000 £67,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -4.04%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 8,939 11,013 11,791
As % of all permanent IT jobs advertised in the East of England 90.34% 90.86% 90.75%
Number of salaries quoted 6,639 8,933 9,684
East of England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,750 £27,500 £26,750
90th Percentile £73,750 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 14 December 2018.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +23 103 £47,500 -5.00% 11
Cambridgeshire +23 97 £54,875 +103.24% 7
Bedfordshire -4 64 £55,000 +25.71% 9
Essex +26 32 £41,750 -32.66% 9
Suffolk -3 13 £85,000 +70.00% 2
Norfolk +13 3 £45,000 -59.09% 1
Service Delivery
England

For the 6 months to 14 December 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 138 (44.66%) ITIL
2 98 (31.72%) Microsoft
3 75 (24.27%) Project Management
4 68 (22.01%) Windows
5 59 (19.09%) Agile Software Development
6 52 (16.83%) Degree
7 50 (16.18%) Finance
7 50 (16.18%) ERP
8 48 (15.53%) Linux
9 46 (14.89%) Service Management
10 43 (13.92%) Change Management
10 43 (13.92%) Continuous Improvement
11 42 (13.59%) Microsoft Azure
11 42 (13.59%) Firewall
11 42 (13.59%) VMware
11 42 (13.59%) Windows Server
12 41 (13.27%) CRM
13 40 (12.94%) SQL
13 40 (12.94%) Active Directory
13 40 (12.94%) IT Strategy
14 39 (12.62%) ITIL Certification
14 39 (12.62%) Amazon AWS
15 38 (12.30%) Matrix Management
16 37 (11.97%) Line Management
16 37 (11.97%) Citrix
17 36 (11.65%) SLA
17 36 (11.65%) DevOps
17 36 (11.65%) Service Delivery Management
17 36 (11.65%) SDLC
18 35 (11.33%) E-Commerce

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (3.88%) SharePoint
2 7 (2.27%) Skype for Business
3 5 (1.62%) IBM Notes
4 4 (1.29%) MS Exchange
4 4 (1.29%) OpenStack
5 2 (0.65%) IIS
6 1 (0.32%) Apache
6 1 (0.32%) nginx
Applications
1 25 (8.09%) Microsoft Office
2 9 (2.91%) Microsoft Excel
3 4 (1.29%) MS Visio
4 3 (0.97%) Microsoft PowerPoint
5 1 (0.32%) Microsoft Project
Business Applications
1 32 (10.36%) Dynamics AX
2 3 (0.97%) Cognos Business Intelligence
2 3 (0.97%) Remedy ITSM
2 3 (0.97%) SAP SD
3 2 (0.65%) Carpe Diem
4 1 (0.32%) Dynamics CRM
4 1 (0.32%) Misys Midas
Cloud Services
1 42 (13.59%) Microsoft Azure
2 39 (12.62%) Amazon AWS
3 33 (10.68%) SaaS
4 32 (10.36%) Dynamics 365
5 17 (5.50%) Office 365
6 4 (1.29%) Akamai
6 4 (1.29%) IaaS
7 2 (0.65%) Cloud Computing
8 1 (0.32%) Amazon EMR
8 1 (0.32%) Azure Active Directory
8 1 (0.32%) PaaS
Communications & Networking
1 42 (13.59%) Firewall
2 33 (10.68%) LAN
3 30 (9.71%) WAN
4 27 (8.74%) TCP/IP
5 23 (7.44%) VPN
6 15 (4.85%) DNS
6 15 (4.85%) Wireless
7 11 (3.56%) BGP
8 9 (2.91%) Network Security
9 8 (2.59%) Cisco ASA
9 8 (2.59%) DHCP
10 7 (2.27%) Skype
10 7 (2.27%) VoIP
11 6 (1.94%) SAN
12 5 (1.62%) Broadband
12 5 (1.62%) Cisco Nexus
12 5 (1.62%) Cisco Wireless
12 5 (1.62%) HTTP
13 4 (1.29%) Internet
13 4 (1.29%) NX-OS
Database & Business Intelligence
1 30 (9.71%) Big Data
2 24 (7.77%) SQL Server
3 6 (1.94%) PostgreSQL
4 3 (0.97%) Cognos Connection
4 3 (0.97%) Cognos Framework Manager
4 3 (0.97%) Data Warehouse
4 3 (0.97%) Relational Database
5 2 (0.65%) Amazon RDS
5 2 (0.65%) MySQL
5 2 (0.65%) Power BI
6 1 (0.32%) Apache Hive
6 1 (0.32%) Azure SQL Database
6 1 (0.32%) GIS
6 1 (0.32%) Hadoop
6 1 (0.32%) Oracle Database
Development Applications
1 23 (7.44%) JIRA
2 2 (0.65%) Hudson
General
1 50 (16.18%) Finance
2 30 (9.71%) Manufacturing
3 20 (6.47%) Telecoms
4 17 (5.50%) Back Office
5 10 (3.24%) Retail
6 6 (1.94%) Banking
6 6 (1.94%) Legal
7 5 (1.62%) Marketing
8 2 (0.65%) Law
9 1 (0.32%) Billing
9 1 (0.32%) Electronics
9 1 (0.32%) Pharmaceutical
Job Titles
1 60 (19.42%) IT Manager
2 50 (16.18%) Analyst
3 47 (15.21%) Service Manager
4 42 (13.59%) Services Delivery Manager
5 41 (13.27%) Delivery Manager
6 29 (9.39%) Service Analyst
7 28 (9.06%) Release Manager
8 27 (8.74%) DevOps Manager
9 26 (8.41%) Architect
10 23 (7.44%) AWS DevOps
11 22 (7.12%) Solutions Architect
12 19 (6.15%) Big Data Manager
13 18 (5.83%) Technical Manager
14 17 (5.50%) Services Delivery Analyst
15 16 (5.18%) Network Engineer
15 16 (5.18%) Support Analyst
16 15 (4.85%) Infrastructure Manager
17 14 (4.53%) Coordinator
17 14 (4.53%) IT Technical Manager
18 12 (3.88%) Service Delivery Coordinator
Libraries, Frameworks & Software Standards
1 32 (10.36%) .NET
2 8 (2.59%) Flash
3 7 (2.27%) Web Services
4 6 (1.94%) XML
4 6 (1.94%) XSLT
5 5 (1.62%) .NET Framework
6 3 (0.97%) J2EE
7 2 (0.65%) LAMP
7 2 (0.65%) SAML
7 2 (0.65%) SAP PI
8 1 (0.32%) 802.1X
8 1 (0.32%) Elastic Stack
8 1 (0.32%) Middleware
Miscellaneous
1 31 (10.03%) Mobile App
2 23 (7.44%) Data Centre
3 22 (7.12%) Analytical Skills
4 21 (6.80%) Management Information System
5 17 (5.50%) Self-Motivation
6 13 (4.21%) Enterprise Storage
7 8 (2.59%) Driving Licence
7 8 (2.59%) Video Conferencing
8 7 (2.27%) Client/Server
9 6 (1.94%) Enterprise Software
9 6 (1.94%) Public Cloud
10 4 (1.29%) Smartphone
11 3 (0.97%) Cloud Native
11 3 (0.97%) LPAR
11 3 (0.97%) Security Operations Centre
12 2 (0.65%) BYOD
12 2 (0.65%) CCTV
12 2 (0.65%) Handset
12 2 (0.65%) Hybrid Cloud
12 2 (0.65%) Private Cloud
Operating Systems
1 68 (22.01%) Windows
2 48 (15.53%) Linux
3 42 (13.59%) Windows Server
4 16 (5.18%) Windows Server 2012
5 15 (4.85%) Ubuntu
5 15 (4.85%) Windows Server 2008
6 13 (4.21%) Windows 7
7 10 (3.24%) Unix
8 9 (2.91%) CentOS
9 8 (2.59%) Red Hat Enterprise Linux
10 7 (2.27%) Windows 10
11 6 (1.94%) Apple iOS
12 5 (1.62%) Debian
12 5 (1.62%) Fedora
13 4 (1.29%) Android
14 3 (0.97%) AIX
14 3 (0.97%) SUSE
15 2 (0.65%) Solaris
16 1 (0.32%) VMS
Processes & Methodologies
1 138 (44.66%) ITIL
2 75 (24.27%) Project Management
3 59 (19.09%) Agile Software Development
4 50 (16.18%) ERP
5 46 (14.89%) Service Management
6 43 (13.92%) Change Management
6 43 (13.92%) Continuous Improvement
7 41 (13.27%) CRM
8 40 (12.94%) IT Strategy
9 38 (12.30%) Matrix Management
10 37 (11.97%) Line Management
11 36 (11.65%) DevOps
11 36 (11.65%) SDLC
11 36 (11.65%) Service Delivery Management
12 35 (11.33%) E-Commerce
12 35 (11.33%) Stakeholder Management
13 30 (9.71%) Release Management
14 29 (9.39%) High Availability
15 28 (9.06%) Portfolio Management
16 26 (8.41%) Analytics
Programming Languages
1 40 (12.94%) SQL
2 20 (6.47%) C
3 17 (5.50%) Java
4 10 (3.24%) PowerShell
4 10 (3.24%) Python
5 8 (2.59%) C#
6 6 (1.94%) Bash Shell
6 6 (1.94%) JavaScript
6 6 (1.94%) XPath
7 5 (1.62%) Uniface
8 3 (0.97%) Shell Script
8 3 (0.97%) VB.NET
9 2 (0.65%) PHP
10 1 (0.32%) C++
10 1 (0.32%) PHP 5
10 1 (0.32%) PHP 7
Qualifications
1 52 (16.83%) Degree
2 39 (12.62%) ITIL Certification
3 28 (9.06%) Security Cleared
4 19 (6.15%) Cisco Certification
4 19 (6.15%) Microsoft Certification
5 14 (4.53%) CISSP
6 13 (4.21%) CCNA
7 11 (3.56%) SC Cleared
8 9 (2.91%) DV Cleared
9 8 (2.59%) CREST Certified
9 8 (2.59%) MCSE
10 7 (2.27%) CCNP
10 7 (2.27%) CEH
10 7 (2.27%) CompTIA Security+
10 7 (2.27%) Network+ Certification
11 6 (1.94%) Computer Science Degree
11 6 (1.94%) SANS
12 5 (1.62%) ITIL Foundation Certificate
12 5 (1.62%) Linux+ Certification
12 5 (1.62%) Numerate Degree
Quality Assurance & Compliance
1 36 (11.65%) SLA
2 9 (2.91%) ISO/IEC 27001
3 8 (2.59%) PCI DSS
4 6 (1.94%) GDPR
5 3 (0.97%) PMO
5 3 (0.97%) QA
6 1 (0.32%) COBIT
6 1 (0.32%) Government Security Classifications
6 1 (0.32%) GPG13
6 1 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 40 (12.94%) Active Directory
2 23 (7.44%) VMware Infrastructure
3 7 (2.27%) Terminal Services
4 6 (1.94%) Docker
5 5 (1.62%) Firmware
5 5 (1.62%) NFS
5 5 (1.62%) ProxySG
5 5 (1.62%) Samba
5 5 (1.62%) VirtualBox
5 5 (1.62%) VMware ESXi
5 5 (1.62%) Xen
6 4 (1.29%) Hyper-V
6 4 (1.29%) VMware NSX
7 3 (0.97%) PowerHA
8 2 (0.65%) BitLocker
8 2 (0.65%) Microsoft Virtual Server
8 2 (0.65%) Virtual Servers
9 1 (0.32%) VMware Workstation
Systems Management
1 10 (3.24%) SCCM
2 9 (2.91%) Ansible
2 9 (2.91%) Kubernetes
3 6 (1.94%) Nagios
4 5 (1.62%) Cisco Prime
4 5 (1.62%) Docker Swarm
4 5 (1.62%) OpenNMS
4 5 (1.62%) Puppet
4 5 (1.62%) vCenter Server
4 5 (1.62%) ZABBIX
5 3 (0.97%) EMC NetWorker
5 3 (0.97%) McAfee ePO
5 3 (0.97%) Microsoft Intune
5 3 (0.97%) NetBackup
5 3 (0.97%) SolarWinds Orion
5 3 (0.97%) Tivoli Storage Manager
6 2 (0.65%) QRadar
6 2 (0.65%) SCOM
6 2 (0.65%) Terraform
6 2 (0.65%) WSUS
Vendors
1 98 (31.72%) Microsoft
2 42 (13.59%) VMware
3 37 (11.97%) Citrix
4 22 (7.12%) Cisco
5 17 (5.50%) Salesforce.com
6 16 (5.18%) hybris
7 15 (4.85%) Veeam
8 12 (3.88%) Juniper
8 12 (3.88%) NetApp
9 11 (3.56%) Palo Alto
10 10 (3.24%) SAP
11 9 (2.91%) Oracle
11 9 (2.91%) SolarWinds
12 8 (2.59%) EMC
12 8 (2.59%) Red Hat
13 7 (2.27%) Blue Coat
13 7 (2.27%) Meraki
13 7 (2.27%) SonicWALL
14 6 (1.94%) F5
14 6 (1.94%) Fortinet