Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 120 79 61
Rank change year-on-year -41 -18 +28
Permanent jobs citing Service Delivery 310 446 622
As % of all permanent IT jobs advertised in the East of England 2.57% 3.42% 4.05%
As % of the Processes & Methodologies category 2.92% 3.86% 4.65%
Number of salaries quoted 243 372 423
East of England median annual salary £45,000 £47,500 £49,500
Median salary % change year-on-year -5.26% -4.04% +11.93%
10th Percentile £23,700 £28,075 £26,050
90th Percentile £75,000 £66,350 £73,600
England median annual salary £50,000 £47,500 £49,000
% change year-on-year +5.26% -3.06% +3.16%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10617 11542 13379
As % of all permanent IT jobs advertised in the East of England 88.05% 88.51% 87.15%
Number of salaries quoted 8626 9519 10992
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.45%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 20 November 2017.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -42 99 £26,000 -35.00% 9
Hertfordshire -20 98 £50,000 -9.09% 7
Bedfordshire +14 63 £42,500 -5.56% 4
Suffolk +1 23 £48,000 +1.05%
Essex -50 21 £55,000 +15.79% 2
Norfolk +18 10 £110,000 +120.00%
Service Delivery
England

For the 6 months to 20 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Delivery.

1 115 (37.10%) ITIL
2 80 (25.81%) Finance
3 77 (24.84%) Microsoft
4 57 (18.39%) Windows
4 57 (18.39%) Continuous Improvement
5 54 (17.42%) SLA
6 48 (15.48%) Service Management
7 47 (15.16%) Active Directory
8 46 (14.84%) Stakeholder Management
9 42 (13.55%) Business Intelligence
10 40 (12.90%) SAP
10 40 (12.90%) Retail
11 39 (12.58%) Mentoring
12 36 (11.61%) Degree
13 35 (11.29%) ITSM
14 34 (10.97%) Project Management
15 33 (10.65%) SQL
15 33 (10.65%) Incident Management
16 31 (10.00%) Asset Management
17 30 (9.68%) Programme Management
18 29 (9.35%) Manufacturing
18 29 (9.35%) ERP
19 28 (9.03%) Telecoms
19 28 (9.03%) Change Management
20 27 (8.71%) Marketing
20 27 (8.71%) Data Centre
20 27 (8.71%) Cisco
21 26 (8.39%) SQL Server
21 26 (8.39%) People Management
21 26 (8.39%) Analytical Skills

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (2.90%) SharePoint
2 6 (1.94%) Cloud Foundry
2 6 (1.94%) MS Exchange
2 6 (1.94%) OpenStack
2 6 (1.94%) SharePoint 2010
3 3 (0.97%) Confluence
4 2 (0.65%) Apache
4 2 (0.65%) Oracle HTTP Server
4 2 (0.65%) Oracle SOA Suite
5 1 (0.32%) IIS
Applications
1 25 (8.06%) Microsoft Office
2 15 (4.84%) Microsoft Excel
3 11 (3.55%) Microsoft PowerPoint
4 1 (0.32%) MS Visio
Business Applications
1 6 (1.94%) Dynamics CRM
2 5 (1.61%) ResourceLink
3 4 (1.29%) SAP ERP
3 4 (1.29%) SAP SM
4 3 (0.97%) Dynamics NAV
4 3 (0.97%) Magento
4 3 (0.97%) SAP FSCM
4 3 (0.97%) SAP GRC
4 3 (0.97%) SAP MM
5 2 (0.65%) Dynamics AX
6 1 (0.32%) Remedy ITSM
6 1 (0.32%) SAP CO
6 1 (0.32%) SAP FI
6 1 (0.32%) SAP FI/CO
6 1 (0.32%) SAP SD
Cloud Services
1 12 (3.87%) Office 365
2 7 (2.26%) Microsoft Azure
3 5 (1.61%) Amazon AWS
3 5 (1.61%) SaaS
4 2 (0.65%) Amazon EMR
4 2 (0.65%) Amazon S3
4 2 (0.65%) IaaS
4 2 (0.65%) PaaS
5 1 (0.32%) Google Cloud Platform
5 1 (0.32%) Serverless
Communications & Networking
1 19 (6.13%) Firewall
2 14 (4.52%) LAN
3 9 (2.90%) Network Security
3 9 (2.90%) SMS
3 9 (2.90%) TCP/IP
4 8 (2.58%) VPN
5 7 (2.26%) DNS
5 7 (2.26%) Internet
5 7 (2.26%) WAN
5 7 (2.26%) Wi-Fi
6 6 (1.94%) BGP
6 6 (1.94%) Broadband
6 6 (1.94%) DWDM
6 6 (1.94%) OSPF
7 5 (1.61%) Cisco ASA
7 5 (1.61%) EIGRP
7 5 (1.61%) HSRP
7 5 (1.61%) MPLS
7 5 (1.61%) SAN
7 5 (1.61%) SSL
Database & Business Intelligence
1 26 (8.39%) SQL Server
2 8 (2.58%) MongoDB
3 7 (2.26%) MySQL
4 6 (1.94%) Apache Cassandra
4 6 (1.94%) NoSQL
4 6 (1.94%) OLAP
4 6 (1.94%) OLTP
4 6 (1.94%) Oracle Database
4 6 (1.94%) Oracle Exadata
4 6 (1.94%) Oracle OLAP
4 6 (1.94%) PostgreSQL
4 6 (1.94%) SQL Server 2012
4 6 (1.94%) SQL Server 2016
5 4 (1.29%) Data Warehouse
5 4 (1.29%) Relational Database
6 2 (0.65%) Amazon Redshift
6 2 (0.65%) Looker
6 2 (0.65%) SQL Server Analysis Services
6 2 (0.65%) SQL Server Integration Services
6 2 (0.65%) SQL Server Reporting Services
Development Applications
1 6 (1.94%) Jenkins
2 3 (0.97%) Git (software)
2 3 (0.97%) JIRA
3 2 (0.65%) Ant
4 1 (0.32%) Visual Studio
4 1 (0.32%) Visual Studio Team System
General
1 80 (25.81%) Finance
2 40 (12.90%) Retail
3 29 (9.35%) Manufacturing
4 28 (9.03%) Telecoms
5 27 (8.71%) Marketing
6 22 (7.10%) Electronics
7 10 (3.23%) Pharmaceutical
8 7 (2.26%) Legal
9 6 (1.94%) Advertising
9 6 (1.94%) Automotive
9 6 (1.94%) Publishing
10 5 (1.61%) Law
11 3 (0.97%) Games
12 2 (0.65%) French Language
13 1 (0.32%) Aerospace
13 1 (0.32%) Billing
13 1 (0.32%) Military
Job Titles
1 63 (20.32%) Service Manager
2 53 (17.10%) Delivery Manager
3 52 (16.77%) Services Delivery Manager
4 36 (11.61%) Support Engineer
5 35 (11.29%) Analyst
6 30 (9.68%) 2nd Line Engineer
7 29 (9.35%) 2nd Line Support
8 28 (9.03%) 2nd Line Support Engineer
8 28 (9.03%) IT Manager
9 20 (6.45%) Project Manager
10 14 (4.52%) Consultant
11 13 (4.19%) SQL Analyst
12 12 (3.87%) IT Services Manager
13 11 (3.55%) Architect
13 11 (3.55%) IT Services Delivery Manager
14 10 (3.23%) DevOps Engineer
14 10 (3.23%) Head of IT
15 9 (2.90%) Senior Manager
15 9 (2.90%) Team Leader
16 8 (2.58%) Technical Support
Libraries, Frameworks & Software Standards
1 12 (3.87%) .NET
2 10 (3.23%) Middleware
3 9 (2.90%) Flash
4 6 (1.94%) Memcached
5 3 (0.97%) J2EE
6 2 (0.65%) HTML
6 2 (0.65%) Velocity
6 2 (0.65%) Web Services
6 2 (0.65%) XML
7 1 (0.32%) LAMP
7 1 (0.32%) SAP PI
Miscellaneous
1 27 (8.71%) Data Centre
2 26 (8.39%) Analytical Skills
3 24 (7.74%) Computer Science
4 18 (5.81%) Management Information System
5 11 (3.55%) Driving Licence
6 8 (2.58%) Private Cloud
7 7 (2.26%) Fintech
7 7 (2.26%) Foreign Exchange (FX)
8 6 (1.94%) Client/Server
8 6 (1.94%) NHS
9 5 (1.61%) EPoS
9 5 (1.61%) FMCG
9 5 (1.61%) PMI
10 3 (0.97%) Virtual Team
11 2 (0.65%) Algorithms
11 2 (0.65%) Cyberthreat
11 2 (0.65%) PDA
12 1 (0.32%) Distributed Denial-of-Service
12 1 (0.32%) Smart Meter
12 1 (0.32%) User Experience
Operating Systems
1 57 (18.39%) Windows
2 21 (6.77%) Linux
2 21 (6.77%) Windows Server
3 14 (4.52%) Windows 10
4 11 (3.55%) Unix
5 9 (2.90%) Windows 7
6 4 (1.29%) Solaris
7 3 (0.97%) Windows Server 2012
8 2 (0.65%) AIX
8 2 (0.65%) Android
8 2 (0.65%) HPUX
8 2 (0.65%) Mac OS X
8 2 (0.65%) Windows Server 2008
9 1 (0.32%) Mac OS
Processes & Methodologies
1 115 (37.10%) ITIL
2 57 (18.39%) Continuous Improvement
3 48 (15.48%) Service Management
4 46 (14.84%) Stakeholder Management
5 42 (13.55%) Business Intelligence
6 39 (12.58%) Mentoring
7 35 (11.29%) ITSM
8 34 (10.97%) Project Management
9 33 (10.65%) Incident Management
10 31 (10.00%) Asset Management
11 30 (9.68%) Programme Management
12 29 (9.35%) ERP
13 28 (9.03%) Change Management
14 26 (8.39%) People Management
15 23 (7.42%) ITIL V3
16 22 (7.10%) Digital Marketing
16 22 (7.10%) PRINCE2
16 22 (7.10%) Service Delivery Management
17 20 (6.45%) Service Design
18 18 (5.81%) Configuration Management
Programming Languages
1 33 (10.65%) SQL
2 17 (5.48%) Python
3 16 (5.16%) PowerShell
4 11 (3.55%) Java
5 9 (2.90%) C
6 8 (2.58%) JavaScript
7 7 (2.26%) Perl
7 7 (2.26%) Ruby
8 6 (1.94%) C#
8 6 (1.94%) PL/SQL
9 5 (1.61%) PHP
10 4 (1.29%) Bash Shell
10 4 (1.29%) T-SQL
11 3 (0.97%) Shell Script
12 2 (0.65%) Jython
13 1 (0.32%) VB.NET
13 1 (0.32%) VBScript
Qualifications
1 36 (11.61%) Degree
2 19 (6.13%) Security Cleared
3 18 (5.81%) ITIL Certification
3 18 (5.81%) SC Cleared
4 16 (5.16%) Cisco Certification
4 16 (5.16%) Microsoft Certification
5 14 (4.52%) Computer Science Degree
6 12 (3.87%) CCNP
7 11 (3.55%) ISEB
8 9 (2.90%) PRINCE2 Practitioner
9 8 (2.58%) MCP
10 7 (2.26%) MCSA
11 6 (1.94%) Oracle Certification
12 5 (1.61%) PMI Certification
13 4 (1.29%) CCNA
13 4 (1.29%) CEH
13 4 (1.29%) CISA
13 4 (1.29%) CISM
13 4 (1.29%) CISSP
14 3 (0.97%) DV Cleared
Quality Assurance & Compliance
1 54 (17.42%) SLA
2 12 (3.87%) ISO/IEC 27001
3 9 (2.90%) QA
4 7 (2.26%) PCI DSS
5 6 (1.94%) ISO/IEC 20000
6 4 (1.29%) HMG Security Policy Framework
6 4 (1.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 3 (0.97%) GAMP
7 3 (0.97%) GxP
8 2 (0.65%) ISO 9001
9 1 (0.32%) GMP
9 1 (0.32%) PMO
System Software
1 47 (15.16%) Active Directory
2 12 (3.87%) VMware Infrastructure
3 8 (2.58%) Hyper-V
4 7 (2.26%) VMware ESXi
4 7 (2.26%) vSphere
5 6 (1.94%) Docker
5 6 (1.94%) Oracle RAC
6 5 (1.61%) Terminal Server
7 2 (0.65%) Tivoli Workload Scheduler
7 2 (0.65%) Virtual Machines
8 1 (0.32%) vCloud
Systems Management
1 7 (2.26%) Opscode Chef
1 7 (2.26%) SCCM
2 6 (1.94%) Kubernetes
3 4 (1.29%) Ansible
4 2 (0.65%) Oracle Enterprise Manager
4 2 (0.65%) Tivoli
5 1 (0.32%) NetBackup
5 1 (0.32%) Puppet
5 1 (0.32%) SCOM
Vendors
1 77 (24.84%) Microsoft
2 40 (12.90%) SAP
3 27 (8.71%) Cisco
4 24 (7.74%) VMware
5 15 (4.84%) Oracle
6 11 (3.55%) Cadence
7 10 (3.23%) CheckPoint
7 10 (3.23%) Citrix
7 10 (3.23%) F5
8 9 (2.90%) Juniper
9 7 (2.26%) HP
10 6 (1.94%) Nintex
10 6 (1.94%) Remedy
11 5 (1.61%) NGA Human Resources
11 5 (1.61%) Palo Alto
11 5 (1.61%) WorldPay
12 4 (1.29%) CyberArk
13 3 (0.97%) Google
13 3 (0.97%) NetApp
14 2 (0.65%) Sybase