Service Delivery Jobs in the East of England

Service Delivery
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 30 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 May 2024
Same period 2023 Same period 2022
Rank 97 91 62
Rank change year-on-year -6 -29 +14
Permanent jobs citing Service Delivery 149 155 337
As % of all permanent jobs advertised in the East of England 2.31% 3.15% 4.90%
As % of the Processes & Methodologies category 2.94% 3.33% 5.16%
Number of salaries quoted 103 113 247
10th Percentile £25,750 £23,500 £27,500
25th Percentile £27,875 £25,500 £32,500
Median annual salary (50th Percentile) £38,000 £40,000 £47,500
Median % change year-on-year -5.00% -15.79% +21.79%
75th Percentile £50,630 £58,750 £60,000
90th Percentile £63,284 £63,751 £65,000
England median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
East of England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 5,065 4,657 6,537
As % of all permanent jobs advertised in the East of England 78.66% 94.58% 95.08%
Number of salaries quoted 3,789 2,070 2,769
10th Percentile £26,000 £26,750 £28,000
25th Percentile £32,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £67,500 £66,000
90th Percentile £77,500 £80,000 £78,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

Salary distribution for jobs citing Service Delivery in the East of England over the 6 months to 30 May 2024.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 30 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -16 51 £38,000 +8.57% 30
Cambridgeshire +20 38 £32,000 -24.71% 34
Bedfordshire +41 23 £36,500 -36.52% 8
Essex -19 15 £42,500 +37.10% 21
Norfolk - 15 £47,000 - 6
Suffolk -5 9 £50,000 +56.25% 11
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.04%) SharePoint
2 6 (4.03%) Microsoft Exchange
3 4 (2.68%) SAS
4 1 (0.67%) Apache
4 1 (0.67%) IBM Domino
4 1 (0.67%) Tomcat
Applications
1 20 (13.42%) Microsoft Excel
2 15 (10.07%) Microsoft Office
3 6 (4.03%) Microsoft PowerPoint
4 4 (2.68%) Microsoft Project
5 2 (1.34%) AutoCAD
5 2 (1.34%) SOLIDWORKS
Business Applications
1 4 (2.68%) ResourceLink
2 1 (0.67%) Oracle ERP
Cloud Services
1 26 (17.45%) Microsoft 365
2 17 (11.41%) Azure
3 7 (4.70%) SaaS
4 4 (2.68%) Google Workspace
5 3 (2.01%) Entra ID
5 3 (2.01%) Nutanix
6 2 (1.34%) Power Platform
6 2 (1.34%) Salesforce Service Cloud
7 1 (0.67%) Cloud Computing
7 1 (0.67%) OneDrive
7 1 (0.67%) SAP Fieldglass
Communications & Networking
1 14 (9.40%) Firewall
2 11 (7.38%) VPN
2 11 (7.38%) Wireless
3 10 (6.71%) LAN
4 8 (5.37%) WAN
5 7 (4.70%) Internet
6 6 (4.03%) DHCP
6 6 (4.03%) DNS
7 5 (3.36%) WLAN
8 4 (2.68%) HTTPS
8 4 (2.68%) iSCSI
8 4 (2.68%) SAN
8 4 (2.68%) VLAN
9 3 (2.01%) SD-WAN
9 3 (2.01%) TCP/IP
9 3 (2.01%) Wi-Fi
10 2 (1.34%) NAS
10 2 (1.34%) Network Security
10 2 (1.34%) OSPF
11 1 (0.67%) 4G
Database & Business Intelligence
1 5 (3.36%) CorVu
1 5 (3.36%) Crystal Reports
2 2 (1.34%) Power BI
2 2 (1.34%) SQL Server
3 1 (0.67%) Data Warehouse
3 1 (0.67%) MySQL
General
1 57 (38.26%) Social Skills
2 20 (13.42%) Retail
3 16 (10.74%) Analytical Skills
4 12 (8.05%) Finance
5 10 (6.71%) Presentation Skills
6 9 (6.04%) Influencing Skills
7 7 (4.70%) Legal
8 6 (4.03%) Organisational Skills
9 5 (3.36%) Inclusion and Diversity
9 5 (3.36%) Law
10 4 (2.68%) Public Sector
11 3 (2.01%) Aerospace
11 3 (2.01%) French Language
11 3 (2.01%) Italian Language
11 3 (2.01%) Marketing
11 3 (2.01%) Social Housing
12 2 (1.34%) Fire and Rescue
12 2 (1.34%) Local Government
12 2 (1.34%) Manufacturing
13 1 (0.67%) Agriculture
Job Titles
1 27 (18.12%) Analyst
2 19 (12.75%) Service Manager
3 18 (12.08%) Delivery Manager
3 18 (12.08%) Lead
3 18 (12.08%) Service Delivery Manager
4 13 (8.72%) Consultant
4 13 (8.72%) Implementation Consultant
4 13 (8.72%) Service Analyst
5 12 (8.05%) Senior
6 11 (7.38%) Team Leader
7 10 (6.71%) IT Manager
8 9 (6.04%) Support Analyst
9 8 (5.37%) IT Support
9 8 (5.37%) Senior Consultant
9 8 (5.37%) Senior Implementation Consultant
9 8 (5.37%) Service Desk Analyst
10 7 (4.70%) Business Support Analyst
10 7 (4.70%) IT Analyst
10 7 (4.70%) Systems Support
10 7 (4.70%) Systems Support Analyst
Libraries, Frameworks & Software Standards
1 3 (2.01%) HTML
2 1 (0.67%) .NET
Miscellaneous
1 12 (8.05%) Management Information System
2 10 (6.71%) Product Ownership
3 7 (4.70%) Data Centre
3 7 (4.70%) Onboarding
3 7 (4.70%) Replication
4 6 (4.03%) Digital Signage
5 5 (3.36%) Analytical Mindset
5 5 (3.36%) Enterprise Software
6 4 (2.68%) Data Structures
7 3 (2.01%) Mobile App
8 2 (1.34%) BYOD
8 2 (1.34%) CMDB
8 2 (1.34%) Cyber Threat
8 2 (1.34%) Driving Licence
8 2 (1.34%) NHS
8 2 (1.34%) Public Cloud
8 2 (1.34%) Security Posture
8 2 (1.34%) Smartcard
9 1 (0.67%) Self-Motivation
9 1 (0.67%) Virtual Team
Operating Systems
1 19 (12.75%) Windows
2 13 (8.72%) Windows Server
3 3 (2.01%) Linux
3 3 (2.01%) Windows 10
4 2 (1.34%) Windows Server 2019
5 1 (0.67%) NetWare
5 1 (0.67%) Solaris
5 1 (0.67%) SUSE
5 1 (0.67%) Unix
5 1 (0.67%) VMS
Processes & Methodologies
1 37 (24.83%) ITIL
2 33 (22.15%) Customer Service
3 28 (18.79%) Problem-Solving
4 26 (17.45%) Stakeholder Management
5 21 (14.09%) Coaching
6 19 (12.75%) Project Management
6 19 (12.75%) Service Management
7 18 (12.08%) Incident Management
8 17 (11.41%) Continuous Improvement
8 17 (11.41%) Project Delivery
9 15 (10.07%) ITSM
10 11 (7.38%) Mentoring
11 9 (6.04%) Agile
12 8 (5.37%) Analytics
12 8 (5.37%) Change Management
12 8 (5.37%) Risk Management
12 8 (5.37%) Ticket Management
13 7 (4.70%) Cybersecurity
13 7 (4.70%) Disaster Recovery
13 7 (4.70%) People Management
Programming Languages
1 4 (2.68%) SQL
2 3 (2.01%) PHP
3 2 (1.34%) PowerShell
4 1 (0.67%) ActionScript
4 1 (0.67%) Bash
4 1 (0.67%) C++
4 1 (0.67%) Java
4 1 (0.67%) Python
4 1 (0.67%) VC++
Qualifications
1 26 (17.45%) Degree
2 8 (5.37%) BPSS Clearance
2 8 (5.37%) ITIL Certification
3 6 (4.03%) Security Cleared
4 5 (3.36%) NVQ Level 3
5 3 (2.01%) SC Cleared
6 2 (1.34%) Computer Science Degree
6 2 (1.34%) DV Cleared
6 2 (1.34%) PRINCE2 Practitioner
7 1 (0.67%) Master's Degree
7 1 (0.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (11.41%) SLA
2 8 (5.37%) QA
3 7 (4.70%) PMO
4 2 (1.34%) NCSC
5 1 (0.67%) ISO/IEC 20000
5 1 (0.67%) ISO/IEC 27001
System Software
1 29 (19.46%) Active Directory
2 11 (7.38%) VMware Infrastructure
2 11 (7.38%) vSphere
3 6 (4.03%) Virtual Servers
4 2 (1.34%) Microsoft Virtual Server
4 2 (1.34%) VMware ESXi
5 1 (0.67%) Hyper-V
5 1 (0.67%) Virtual Desktop
Systems Management
1 7 (4.70%) SCCM
2 5 (3.36%) Microsoft Intune
3 4 (2.68%) Active Directory Federation Services
4 2 (1.34%) SCOM
4 2 (1.34%) Single Sign-On
4 2 (1.34%) vCenter Server
5 1 (0.67%) Grafana
5 1 (0.67%) WSUS
5 1 (0.67%) ZABBIX
5 1 (0.67%) ZENworks
Vendors
1 51 (34.23%) Microsoft
2 20 (13.42%) VMware
3 12 (8.05%) Veeam
4 7 (4.70%) ServiceNow
5 6 (4.03%) Cisco
5 6 (4.03%) Meraki
6 4 (2.68%) Aruba
6 4 (2.68%) ConnectWise
6 4 (2.68%) Google
7 2 (1.34%) BMC
7 2 (1.34%) Dell
7 2 (1.34%) F5
7 2 (1.34%) Infoblox
7 2 (1.34%) Oracle
7 2 (1.34%) Red Hat
7 2 (1.34%) Salesforce
8 1 (0.67%) Lotus
8 1 (0.67%) Novell
8 1 (0.67%) SAP
8 1 (0.67%) Sun