Period
to 26 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 26 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 106 124 76
Rank change year-on-year +18 -48 +2
Permanent jobs citing Service Delivery 312 315 460
As % of all permanent IT jobs advertised in the East of England 2.82% 2.67% 3.51%
As % of the Processes & Methodologies category 3.14% 2.97% 3.91%
Number of salaries quoted 224 263 369
East of England median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% -
10th Percentile £25,150 £25,100 £26,000
90th Percentile £75,625 £72,500 £65,000
England median annual salary £52,500 £47,500 £49,500
% change year-on-year +10.53% -4.04% +1.02%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,929 10,612 11,779
As % of all permanent IT jobs advertised in the East of England 89.72% 89.98% 89.81%
Number of salaries quoted 7,351 8,613 9,796
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +1.12%
10th Percentile £27,000 £27,000 £26,250
90th Percentile £72,500 £68,750 £68,750
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 26 September 2018.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +38 112 £42,000 +52.73% 8
Hertfordshire -12 75 £45,000 - 9
Bedfordshire -4 54 £58,000 +28.89% 6
Essex +42 49 £37,500 -31.82% 5
Suffolk -3 22 £85,000 +78.95%
Norfolk +12 2 £45,000 -40.98% 1
Service Delivery
England

For the 6 months to 26 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 156 (50.00%) ITIL
2 79 (25.32%) Microsoft
3 72 (23.08%) Windows
4 56 (17.95%) Agile Software Development
5 54 (17.31%) Change Management
5 54 (17.31%) Linux
5 54 (17.31%) Amazon AWS
6 53 (16.99%) Microsoft Azure
7 51 (16.35%) Project Management
8 50 (16.03%) Finance
8 50 (16.03%) SLA
9 46 (14.74%) SaaS
10 44 (14.10%) Citrix
11 43 (13.78%) Release Management
12 41 (13.14%) Degree
12 41 (13.14%) DevOps
13 39 (12.50%) Continuous Improvement
14 38 (12.18%) Stakeholder Management
14 38 (12.18%) Service Management
14 38 (12.18%) Service Delivery Management
15 35 (11.22%) Big Data
16 34 (10.90%) Analytics
16 34 (10.90%) Office 365
16 34 (10.90%) ITIL Certification
17 33 (10.58%) VMware
17 33 (10.58%) JIRA
18 32 (10.26%) .NET
19 30 (9.62%) CRM
19 30 (9.62%) Microsoft Certification
20 29 (9.29%) Mobile App

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.49%) MS Exchange
2 6 (1.92%) SharePoint
3 3 (0.96%) OpenStack
4 2 (0.64%) Skype for Business
5 1 (0.32%) Confluence
5 1 (0.32%) IBM Notes
5 1 (0.32%) IIS
5 1 (0.32%) SharePoint 2010
5 1 (0.32%) SharePoint 2013
Applications
1 21 (6.73%) Microsoft Excel
2 11 (3.53%) Microsoft Office
3 7 (2.24%) Microsoft PowerPoint
3 7 (2.24%) Microsoft Project
4 5 (1.60%) MS Visio
5 4 (1.28%) Acrobat
6 1 (0.32%) InfoPath
Business Applications
1 20 (6.41%) Dynamics AX
2 6 (1.92%) Remedy ITSM
3 3 (0.96%) SAP SD
4 2 (0.64%) Carpe Diem
4 2 (0.64%) Misys Midas
5 1 (0.32%) Aareon QL
Cloud Services
1 54 (17.31%) Amazon AWS
2 53 (16.99%) Microsoft Azure
3 46 (14.74%) SaaS
4 34 (10.90%) Office 365
5 21 (6.73%) Dynamics 365
6 4 (1.28%) Azure Data Factory
7 3 (0.96%) Cloud Computing
8 1 (0.32%) Amazon EMR
8 1 (0.32%) IaaS
8 1 (0.32%) PaaS
Communications & Networking
1 21 (6.73%) Firewall
2 12 (3.85%) Wireless
3 11 (3.53%) Cisco ASA
3 11 (3.53%) DNS
3 11 (3.53%) TCP/IP
4 10 (3.21%) Internet
4 10 (3.21%) SAN
5 9 (2.88%) Cisco Nexus
5 9 (2.88%) Cisco Wireless
5 9 (2.88%) LAN
5 9 (2.88%) Remote Desktop
6 7 (2.24%) VPN
7 5 (1.60%) Broadband
7 5 (1.60%) Ethernet
7 5 (1.60%) SNMP
8 4 (1.28%) Network Security
8 4 (1.28%) SMS
8 4 (1.28%) WAN
8 4 (1.28%) WebEx
9 3 (0.96%) F5 BIG-IP LTM
Database & Business Intelligence
1 35 (11.22%) Big Data
2 14 (4.49%) SQL Server
3 10 (3.21%) Data Warehouse
4 5 (1.60%) PostgreSQL
4 5 (1.60%) Power BI
4 5 (1.60%) SQL Server Analysis Services
4 5 (1.60%) SQL Server Integration Services
4 5 (1.60%) SQL Server Reporting Services
5 4 (1.28%) Microsoft Power View
5 4 (1.28%) PowerPivot
6 2 (0.64%) Amazon RDS
6 2 (0.64%) GIS
7 1 (0.32%) Apache Hive
7 1 (0.32%) Hadoop
7 1 (0.32%) SQL Server 2012
7 1 (0.32%) SQL Server 2014
Development Applications
1 33 (10.58%) JIRA
2 1 (0.32%) Hudson
2 1 (0.32%) JMeter
General
1 50 (16.03%) Finance
2 23 (7.37%) Manufacturing
3 19 (6.09%) Retail
4 11 (3.53%) Legal
5 8 (2.56%) Marketing
5 8 (2.56%) Telecoms
6 7 (2.24%) Banking
7 6 (1.92%) Billing
8 5 (1.60%) Electronics
9 1 (0.32%) Law
Job Titles
1 51 (16.35%) Service Manager
2 45 (14.42%) Analyst
3 44 (14.10%) Delivery Manager
3 44 (14.10%) Services Delivery Manager
4 42 (13.46%) IT Manager
5 32 (10.26%) DevOps Manager
6 31 (9.94%) Release Manager
7 28 (8.97%) AWS DevOps
8 17 (5.45%) 3rd Line Engineer
8 17 (5.45%) IT Services Manager
8 17 (5.45%) Service Analyst
9 16 (5.13%) Architect
9 16 (5.13%) IT Services Delivery Manager
10 15 (4.81%) Network Engineer
11 14 (4.49%) Support Analyst
12 13 (4.17%) Project Manager
12 13 (4.17%) Services Delivery Analyst
13 12 (3.85%) Infrastructure Manager
14 11 (3.53%) Security Engineer
14 11 (3.53%) Solutions Architect
Libraries, Frameworks & Software Standards
1 32 (10.26%) .NET
2 9 (2.88%) Web Services
3 8 (2.56%) Flash
4 7 (2.24%) XML
5 6 (1.92%) XSLT
6 4 (1.28%) CSS
7 2 (0.64%) HTML
7 2 (0.64%) J2EE
7 2 (0.64%) SAP Basis
7 2 (0.64%) SAP PI
8 1 (0.32%) .NET Framework
8 1 (0.32%) 802.1X
8 1 (0.32%) COM
8 1 (0.32%) HTML5
8 1 (0.32%) Middleware
8 1 (0.32%) REST
8 1 (0.32%) SOAP
8 1 (0.32%) WCF
Miscellaneous
1 29 (9.29%) Mobile App
2 26 (8.33%) Data Centre
3 21 (6.73%) Management Information System
4 20 (6.41%) Analytical Skills
5 19 (6.09%) Driving Licence
6 14 (4.49%) Enterprise Storage
7 12 (3.85%) Fat Client
7 12 (3.85%) Thin Client
8 9 (2.88%) Computer Science
9 7 (2.24%) Public Cloud
10 6 (1.92%) Enterprise Software
10 6 (1.92%) NHS
11 5 (1.60%) Mainframe
12 4 (1.28%) CCTV
12 4 (1.28%) EMC VNX
12 4 (1.28%) iPad
12 4 (1.28%) Replication
12 4 (1.28%) Self-Motivation
13 3 (0.96%) Hybrid Cloud
13 3 (0.96%) Private Cloud
Operating Systems
1 72 (23.08%) Windows
2 54 (17.31%) Linux
3 23 (7.37%) Windows Server
4 20 (6.41%) Windows Server 2008
5 15 (4.81%) Unix
6 14 (4.49%) Windows 7
7 13 (4.17%) Windows 10
8 12 (3.85%) Windows Server 2012
9 11 (3.53%) Ubuntu
10 7 (2.24%) CentOS
10 7 (2.24%) Red Hat Enterprise Linux
11 5 (1.60%) Fedora
11 5 (1.60%) Mac OS
12 4 (1.28%) Debian
12 4 (1.28%) Windows 2000
12 4 (1.28%) Windows XP
13 3 (0.96%) Solaris
14 2 (0.64%) AIX
14 2 (0.64%) Apple iOS
14 2 (0.64%) SUSE
Processes & Methodologies
1 156 (50.00%) ITIL
2 56 (17.95%) Agile Software Development
3 54 (17.31%) Change Management
4 51 (16.35%) Project Management
5 43 (13.78%) Release Management
6 41 (13.14%) DevOps
7 39 (12.50%) Continuous Improvement
8 38 (12.18%) Service Delivery Management
8 38 (12.18%) Service Management
8 38 (12.18%) Stakeholder Management
9 34 (10.90%) Analytics
10 30 (9.62%) CRM
11 29 (9.29%) Incident Management
11 29 (9.29%) Transition Management
12 28 (8.97%) Line Management
13 27 (8.65%) Matrix Management
14 23 (7.37%) SDLC
15 22 (7.05%) Mentoring
15 22 (7.05%) Problem-Solving
16 20 (6.41%) Load Balancing
Programming Languages
1 25 (8.01%) C
2 15 (4.81%) Java
2 15 (4.81%) PowerShell
3 12 (3.85%) Python
3 12 (3.85%) SQL
4 9 (2.88%) Perl
5 7 (2.24%) JavaScript
6 6 (1.92%) XPath
7 5 (1.60%) Bash Shell
8 3 (0.96%) C#
9 2 (0.64%) ABAP
9 2 (0.64%) C++
9 2 (0.64%) Shell Script
9 2 (0.64%) VB.NET
10 1 (0.32%) PHP
10 1 (0.32%) T-SQL
Qualifications
1 41 (13.14%) Degree
2 34 (10.90%) ITIL Certification
3 30 (9.62%) Microsoft Certification
4 21 (6.73%) MCSE
4 21 (6.73%) Security Cleared
5 18 (5.77%) Cisco Certification
6 17 (5.45%) CCNA
7 13 (4.17%) Numerate Degree
8 12 (3.85%) Citrix Certification
8 12 (3.85%) DV Cleared
9 10 (3.21%) CCA
9 10 (3.21%) CCNP
9 10 (3.21%) CISSP
10 9 (2.88%) HNC
11 8 (2.56%) VMware Certified Professional (VCP)
12 7 (2.24%) SC Cleared
13 6 (1.92%) ITIL Foundation Certificate
13 6 (1.92%) MCSA
13 6 (1.92%) Network+ Certification
13 6 (1.92%) SANS
Quality Assurance & Compliance
1 50 (16.03%) SLA
2 11 (3.53%) GDPR
2 11 (3.53%) PMO
3 9 (2.88%) ISO/IEC 27001
4 7 (2.24%) QA
5 4 (1.28%) ISO 9001
6 1 (0.32%) COBIT
6 1 (0.32%) GPG13
6 1 (0.32%) ISO/IEC 20000
6 1 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 25 (8.01%) VMware Infrastructure
2 24 (7.69%) Active Directory
3 16 (5.13%) Hyper-V
4 9 (2.88%) ProxySG
4 9 (2.88%) Terminal Services
5 7 (2.24%) VMware ESXi
5 7 (2.24%) XenApp
6 5 (1.60%) Docker
6 5 (1.60%) Firmware
6 5 (1.60%) NFS
6 5 (1.60%) Samba
6 5 (1.60%) VirtualBox
6 5 (1.60%) Xen
6 5 (1.60%) XenDesktop
7 2 (0.64%) PowerHA
7 2 (0.64%) XenServer
Systems Management
1 10 (3.21%) Backup Exec
2 9 (2.88%) Cisco Prime
3 8 (2.56%) EMC NetWorker
3 8 (2.56%) Kubernetes
3 8 (2.56%) NetBackup
4 7 (2.24%) Ansible
5 5 (1.60%) Docker Swarm
5 5 (1.60%) Nagios
5 5 (1.60%) OpenNMS
5 5 (1.60%) Puppet
5 5 (1.60%) vCenter Server
5 5 (1.60%) WSUS
5 5 (1.60%) ZABBIX
6 4 (1.28%) Microsoft Intune
6 4 (1.28%) ServiceCenter
6 4 (1.28%) Systems Management Server (SMS)
7 2 (0.64%) Tivoli Storage Manager
8 1 (0.32%) FortiGate
8 1 (0.32%) Host Intrusion Detection System
8 1 (0.32%) McAfee ePO
Vendors
1 79 (25.32%) Microsoft
2 44 (14.10%) Citrix
3 33 (10.58%) VMware
4 21 (6.73%) NetApp
5 17 (5.45%) Cisco
5 17 (5.45%) EMC
5 17 (5.45%) HP
6 14 (4.49%) Juniper
7 13 (4.17%) F5
8 12 (3.85%) SAP
8 12 (3.85%) ServiceNow
9 11 (3.53%) Blue Coat
10 10 (3.21%) Oracle
10 10 (3.21%) Palo Alto
10 10 (3.21%) Veeam
11 9 (2.88%) Qualys
12 7 (2.24%) Red Hat
13 6 (1.92%) Dell
13 6 (1.92%) Remedy
14 5 (1.60%) Nortel