Period
to 29 May 2020

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 29 May 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
England > East of England
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 74 84 113
Rank change year-on-year +10 +29 -6
Permanent jobs citing Service Delivery 144 264 333
As % of all permanent jobs advertised in the East of England 3.45% 3.37% 2.70%
As % of the Processes & Methodologies category 3.81% 3.78% 2.95%
Number of salaries quoted 115 189 296
Median annual salary £50,000 £47,500 £42,500
Median salary % change year-on-year +5.26% +11.76% -6.59%
10th Percentile £25,000 £27,625 £23,500
90th Percentile £95,000 £75,000 £77,500
England median annual salary £53,029 £50,000 £50,000
% change year-on-year +6.06% - +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 3,781 6,992 11,292
As % of all permanent IT jobs advertised in the East of England 90.50% 89.24% 91.43%
Number of salaries quoted 2,746 5,252 8,669
Median annual salary £47,500 £47,500 £50,000
Median salary % change year-on-year - -5.00% +11.11%
10th Percentile £28,750 £27,500 £27,500
90th Percentile £77,500 £73,750 £71,750
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

Salary distribution for jobs citing Service Delivery in the East of England over the 6 months to 29 May 2020.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 54 £49,750 +17.06% 2
Essex +1 27 £44,632 +1.44%
Bedfordshire +1 26 £52,500 +10.53% 3
Cambridgeshire 0 25 £50,000 -11.11% 5
Suffolk +13 8 £55,000 +175.00%
Norfolk +7 4 £24,000 -52.00%
Service Delivery
England

For the 6 months to 29 May 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 52 (36.11%) ITIL
2 44 (30.56%) Windows
3 35 (24.31%) Microsoft
4 31 (21.53%) Change Management
5 30 (20.83%) Active Directory
5 30 (20.83%) Office 365
6 26 (18.06%) Analytical Skills
6 26 (18.06%) SQL
7 24 (16.67%) Service Management
7 24 (16.67%) Mentoring
8 23 (15.97%) VMware
8 23 (15.97%) Finance
9 21 (14.58%) VMware Infrastructure
10 20 (13.89%) Azure
10 20 (13.89%) Problem-Solving
11 19 (13.19%) Process Improvement
11 19 (13.19%) Windows Server
11 19 (13.19%) Agile Software Development
11 19 (13.19%) Incident Management
12 18 (12.50%) DNS
13 17 (11.81%) DHCP
14 16 (11.11%) SCCM
15 15 (10.42%) Windows Server 2008
15 15 (10.42%) Configuration Management
16 14 (9.72%) PowerShell
16 14 (9.72%) Windows Server 2012
17 13 (9.03%) Continuous Improvement
17 13 (9.03%) SaaS
17 13 (9.03%) Project Delivery
17 13 (9.03%) Degree

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.64%) SharePoint
2 6 (4.17%) Exchange Server 2013
3 5 (3.47%) MS Exchange
4 4 (2.78%) Exchange Server 2010
5 3 (2.08%) IIS
5 3 (2.08%) Skype for Business
6 1 (0.69%) SharePoint 2013
Applications
1 8 (5.56%) Microsoft Office
2 5 (3.47%) Spreadsheet
3 4 (2.78%) Microsoft Excel
4 2 (1.39%) Microsoft PowerPoint
5 1 (0.69%) Adobe Illustrator
5 1 (0.69%) Open Workbench
5 1 (0.69%) Photoshop
Business Applications
1 1 (0.69%) Dynamics AX
1 1 (0.69%) Lorenzo
1 1 (0.69%) NetSuite
Cloud Services
1 30 (20.83%) Office 365
2 20 (13.89%) Azure
3 13 (9.03%) SaaS
4 9 (6.25%) Azure Active Directory
4 9 (6.25%) OneDrive
5 7 (4.86%) AWS
6 3 (2.08%) GCP
6 3 (2.08%) PaaS
6 3 (2.08%) Power Platform
7 2 (1.39%) IaaS
8 1 (0.69%) Cloud Computing
8 1 (0.69%) Dynamics 365
8 1 (0.69%) Oracle CX
Communications & Networking
1 18 (12.50%) DNS
2 17 (11.81%) DHCP
3 12 (8.33%) Firewall
3 12 (8.33%) LAN
3 12 (8.33%) WAN
4 11 (7.64%) Wireless
5 10 (6.94%) SAN
5 10 (6.94%) TCP/IP
6 8 (5.56%) Cisco Wireless
7 6 (4.17%) VPN
8 4 (2.78%) 2.5G
8 4 (2.78%) 2G
8 4 (2.78%) 3G
8 4 (2.78%) 4G
8 4 (2.78%) 5G
9 3 (2.08%) Skype
10 2 (1.39%) Internet
10 2 (1.39%) VLAN
11 1 (0.69%) PBX
11 1 (0.69%) VoIP
Database & Business Intelligence
1 11 (7.64%) SQL Server
2 6 (4.17%) RDBMS
2 6 (4.17%) Relational Database
3 5 (3.47%) Big Data
4 4 (2.78%) SQL Server Reporting Services
5 3 (2.08%) Data Warehouse
5 3 (2.08%) Power BI
6 2 (1.39%) Spotfire
6 2 (1.39%) SQL Server 2012
6 2 (1.39%) SQL Server Analysis Services
6 2 (1.39%) SQL Server Integration Services
7 1 (0.69%) Electronic Patient Records
7 1 (0.69%) Microsoft Analysis Services
7 1 (0.69%) MySQL
7 1 (0.69%) PolyBase
7 1 (0.69%) SQL Server 2008
7 1 (0.69%) SQL Server 2014
7 1 (0.69%) SQL Server 2016
7 1 (0.69%) SQL Server 2017
Development Applications
1 7 (4.86%) MSI
2 1 (0.69%) Git (software)
General
1 23 (15.97%) Finance
2 10 (6.94%) Legal
2 10 (6.94%) Telecoms
3 8 (5.56%) Local Government
3 8 (5.56%) Marketing
4 5 (3.47%) Retail
5 1 (0.69%) Avionics
5 1 (0.69%) Billing
5 1 (0.69%) Electronics
5 1 (0.69%) Housing Association
5 1 (0.69%) Manufacturing
5 1 (0.69%) Military
5 1 (0.69%) Public Sector
Job Titles
1 37 (25.69%) Analyst
2 25 (17.36%) Delivery Manager
3 20 (13.89%) Service Manager
4 19 (13.19%) Service Analyst
4 19 (13.19%) Service Delivery Manager
5 13 (9.03%) IT Manager
6 12 (8.33%) Service Desk Analyst
7 10 (6.94%) Coordinator
7 10 (6.94%) Support Analyst
8 9 (6.25%) Consultant
8 9 (6.25%) Service Desk Support
8 9 (6.25%) Support Engineer
9 8 (5.56%) 3rd Line Support
9 8 (5.56%) 3rd Line Support Analyst
9 8 (5.56%) Account Manager
9 8 (5.56%) Network Analyst
9 8 (5.56%) Network Support
9 8 (5.56%) Network Support Analyst
10 7 (4.86%) Infrastructure Engineer
10 7 (4.86%) Service Delivery Analyst
Libraries, Frameworks & Software Standards
1 11 (7.64%) .NET
2 7 (4.86%) REST
2 7 (4.86%) SOAP
3 5 (3.47%) J2EE
3 5 (3.47%) LDAP
4 3 (2.08%) HTML
5 2 (1.39%) CSS
5 2 (1.39%) jQuery
6 1 (0.69%) JSON
6 1 (0.69%) KnockoutJS
6 1 (0.69%) Middleware
6 1 (0.69%) Node.js
6 1 (0.69%) React
6 1 (0.69%) Twitter Bootstrap
6 1 (0.69%) Web Services
6 1 (0.69%) XML
Miscellaneous
1 26 (18.06%) Analytical Skills
2 11 (7.64%) Management Information System
3 9 (6.25%) Self-Motivation
4 7 (4.86%) FMCG
5 6 (4.17%) Driving Licence
6 5 (3.47%) Enterprise Software
6 5 (3.47%) Enterprise Storage
7 3 (2.08%) NHS
7 3 (2.08%) Replication
8 2 (1.39%) Data Centre
9 1 (0.69%) Algorithms
9 1 (0.69%) Client/Server
9 1 (0.69%) Clustering
9 1 (0.69%) Cyber Defence
9 1 (0.69%) Cyberthreat
9 1 (0.69%) Data Structures
9 1 (0.69%) Internet of Things
9 1 (0.69%) User Experience
9 1 (0.69%) Virtual Team
Operating Systems
1 44 (30.56%) Windows
2 19 (13.19%) Windows Server
3 15 (10.42%) Windows Server 2008
4 14 (9.72%) Windows Server 2012
5 9 (6.25%) Windows Server 2003
6 8 (5.56%) Windows 7
7 7 (4.86%) Linux
8 6 (4.17%) Windows 10
9 5 (3.47%) CentOS
9 5 (3.47%) Fedora
9 5 (3.47%) Red Hat Enterprise Linux
9 5 (3.47%) Ubuntu
9 5 (3.47%) Windows Server 2016
10 3 (2.08%) Windows Server 2019
11 2 (1.39%) Mac OS X
11 2 (1.39%) Solaris
12 1 (0.69%) AIX
12 1 (0.69%) HPUX
12 1 (0.69%) Windows XP
Processes & Methodologies
1 52 (36.11%) ITIL
2 31 (21.53%) Change Management
3 24 (16.67%) Mentoring
3 24 (16.67%) Service Management
4 20 (13.89%) Problem-Solving
5 19 (13.19%) Agile Software Development
5 19 (13.19%) Incident Management
5 19 (13.19%) Process Improvement
6 15 (10.42%) Configuration Management
7 13 (9.03%) Continuous Improvement
7 13 (9.03%) Disaster Recovery
7 13 (9.03%) Project Delivery
8 11 (7.64%) Coaching
8 11 (7.64%) Waterfall
9 10 (6.94%) Customer Engagement
10 9 (6.25%) BPR
10 9 (6.25%) Business Development
10 9 (6.25%) Business Process Improvement
11 8 (5.56%) Six Sigma
11 8 (5.56%) User Acceptance Testing
Programming Languages
1 26 (18.06%) SQL
2 14 (9.72%) PowerShell
3 12 (8.33%) Java
3 12 (8.33%) Python
4 9 (6.25%) C#
5 6 (4.17%) C
6 5 (3.47%) Bash Shell
6 5 (3.47%) VB.NET
7 4 (2.78%) PHP
8 3 (2.08%) Ruby
8 3 (2.08%) VBA
9 2 (1.39%) JavaScript
10 1 (0.69%) Embedded C
10 1 (0.69%) T-SQL
10 1 (0.69%) VBScript
Qualifications
1 13 (9.03%) Degree
2 9 (6.25%) Security Cleared
3 7 (4.86%) MCSE
3 7 (4.86%) Microsoft Certification
4 6 (4.17%) Computer Science Degree
4 6 (4.17%) DV Cleared
4 6 (4.17%) ITIL Certification
5 5 (3.47%) CCNA
5 5 (3.47%) Cisco Certification
5 5 (3.47%) CISSP
5 5 (3.47%) CompTIA Security+
5 5 (3.47%) GIAC
5 5 (3.47%) Linux+ Certification
5 5 (3.47%) Network+ Certification
5 5 (3.47%) SANS
5 5 (3.47%) SSCP
6 4 (2.78%) SC Cleared
7 3 (2.08%) ITIL Foundation Certificate
8 2 (1.39%) MCP
8 2 (1.39%) MCSA
Quality Assurance & Compliance
1 13 (9.03%) SLA
2 6 (4.17%) PMO
3 2 (1.39%) ISO/IEC 20000
3 2 (1.39%) QA
System Software
1 30 (20.83%) Active Directory
2 21 (14.58%) VMware Infrastructure
3 9 (6.25%) vSphere
4 7 (4.86%) Hyper-V
4 7 (4.86%) Microsoft App-V
5 5 (3.47%) Docker
5 5 (3.47%) NFS
5 5 (3.47%) Samba
5 5 (3.47%) VirtualBox
5 5 (3.47%) VMware ESXi
5 5 (3.47%) Xen
6 1 (0.69%) Citrix Hypervisor
Systems Management
1 16 (11.11%) SCCM
2 5 (3.47%) Ansible
2 5 (3.47%) Docker Swarm
2 5 (3.47%) Kubernetes
2 5 (3.47%) Nagios
2 5 (3.47%) OpenNMS
2 5 (3.47%) Puppet
2 5 (3.47%) vCenter Server
2 5 (3.47%) ZABBIX
3 1 (0.69%) AirWatch
3 1 (0.69%) Microsoft Clustering
3 1 (0.69%) Microsoft Intune
Vendors
1 35 (24.31%) Microsoft
2 23 (15.97%) VMware
3 13 (9.03%) NetApp
4 12 (8.33%) Citrix
5 10 (6.94%) Cisco
5 10 (6.94%) HP
6 6 (4.17%) Dell
7 5 (3.47%) Canon
7 5 (3.47%) Cloudera
7 5 (3.47%) EMC
7 5 (3.47%) Hortonworks
7 5 (3.47%) Red Hat
7 5 (3.47%) SolarWinds
8 4 (2.78%) SAP
9 3 (2.08%) Google
10 2 (1.39%) Oracle
10 2 (1.39%) Remedy
10 2 (1.39%) Sophos
10 2 (1.39%) Tableau
10 2 (1.39%) Veeam