Period
to 23 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 October 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > East of England
6 months to
23 Oct 2021
Same period 2020 Same period 2019
Rank 59 88 85
Rank change year-on-year +29 -3 +22
Permanent jobs citing Service Delivery 222 41 231
As % of all permanent jobs advertised in the East of England 4.03% 2.28% 3.38%
As % of the Processes & Methodologies category 4.43% 2.53% 3.71%
Number of salaries quoted 78 40 180
10th Percentile £27,850 £19,675 £24,950
25th Percentile £32,500 £39,750 £34,688
Median annual salary (50th Percentile) £47,500 £47,278 £47,250
Median % change year-on-year +0.47% +0.06% +5.00%
75th Percentile £55,000 £58,750 £60,313
90th Percentile £72,500 £64,325 £75,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -4.76%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,009 1,621 6,229
As % of all permanent IT jobs advertised in the East of England 91.04% 90.16% 91.05%
Number of salaries quoted 2,663 1,321 4,546
10th Percentile £27,500 £30,000 £27,266
25th Percentile £35,000 £38,750 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £62,500 £65,000 £61,250
90th Percentile £75,000 £82,500 £75,000
England median annual salary £59,000 £55,000 £52,500
% change year-on-year +7.27% +4.76% -

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

Salary distribution for jobs citing Service Delivery in the East of England over the 6 months to 23 October 2021.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 23 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -16 60 £47,500 +137.50% 20
Norfolk - 47 £30,000 - 2
Hertfordshire -35 44 £52,500 -4.55% 24
Essex +2 31 £55,000 +12.82% 7
Suffolk +2 20 £32,000 -44.35% 5
Bedfordshire -5 20 £35,000 -17.65% 3
Service Delivery
England

For the 6 months to 23 October 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 98 (44.14%) Retail
2 70 (31.53%) Social Skills
3 51 (22.97%) ITIL
4 46 (20.72%) Microsoft
4 46 (20.72%) Problem-Solving
5 40 (18.02%) Line Management
5 40 (18.02%) SLA
6 36 (16.22%) Management Information System
7 31 (13.96%) Windows
8 30 (13.51%) Information Security
9 29 (13.06%) Self-Motivation
10 25 (11.26%) Service Management
10 25 (11.26%) Time Management
11 23 (10.36%) Microsoft Office
12 22 (9.91%) Project Management
12 22 (9.91%) Microsoft 365
13 21 (9.46%) Incident Management
14 20 (9.01%) Agile Software Development
15 19 (8.56%) Continuous Improvement
16 18 (8.11%) Facilities Management
17 17 (7.66%) Finance
18 16 (7.21%) Active Directory
19 14 (6.31%) Microsoft Excel
19 14 (6.31%) Degree
19 14 (6.31%) Analytical Skills
19 14 (6.31%) Windows 10
20 13 (5.86%) Security Cleared
20 13 (5.86%) Change Management
21 12 (5.41%) Firewall
21 12 (5.41%) LAN

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.70%) MS Exchange
2 3 (1.35%) Oracle Workflow
2 3 (1.35%) SharePoint
3 1 (0.45%) IIS
3 1 (0.45%) Oracle SOA Suite
Applications
1 23 (10.36%) Microsoft Office
2 14 (6.31%) Microsoft Excel
3 9 (4.05%) Microsoft PowerPoint
Business Applications
1 3 (1.35%) Dynamics CRM
1 3 (1.35%) Remedy ITSM
2 2 (0.90%) NetSuite
2 2 (0.90%) Oracle ERP
Cloud Services
1 22 (9.91%) Microsoft 365
2 8 (3.60%) Azure
3 6 (2.70%) Dynamics 365
4 5 (2.25%) Power Platform
5 2 (0.90%) AWS
5 2 (0.90%) SaaS
6 1 (0.45%) Azure Active Directory
Communications & Networking
1 12 (5.41%) Firewall
1 12 (5.41%) LAN
2 11 (4.95%) TCP/IP
3 10 (4.50%) WAN
4 5 (2.25%) VPN
5 4 (1.80%) VoIP
6 3 (1.35%) BGP
6 3 (1.35%) Broadband
6 3 (1.35%) Cisco ASA
6 3 (1.35%) Cisco Firepower
6 3 (1.35%) Cisco IOS
6 3 (1.35%) Cisco ISE
6 3 (1.35%) EIGRP
6 3 (1.35%) Internet
6 3 (1.35%) Intrusion Detection
6 3 (1.35%) MPLS
6 3 (1.35%) OSPF
6 3 (1.35%) SNMP
6 3 (1.35%) Wi-Fi
7 2 (0.90%) Remote Desktop
Database & Business Intelligence
1 4 (1.80%) GIS
2 2 (0.90%) Power BI
2 2 (0.90%) SQL Server
3 1 (0.45%) Azure SQL Database
3 1 (0.45%) Metadata
Development Applications
1 1 (0.45%) GitLab
1 1 (0.45%) JIRA
General
1 98 (44.14%) Retail
2 70 (31.53%) Social Skills
3 17 (7.66%) Finance
4 14 (6.31%) Analytical Skills
5 12 (5.41%) Inclusion and Diversity
5 12 (5.41%) Organisational Skills
6 11 (4.95%) Influencing Skills
7 6 (2.70%) Legal
7 6 (2.70%) Public Sector
8 5 (2.25%) Presentation Skills
9 3 (1.35%) Telecoms
10 2 (0.90%) Arabic Language
10 2 (0.90%) Billing
10 2 (0.90%) French Language
10 2 (0.90%) Front Office
10 2 (0.90%) Pharmaceutical
10 2 (0.90%) Spanish Language
11 1 (0.45%) Advertising
11 1 (0.45%) Local Government
11 1 (0.45%) Publishing
Job Titles
1 23 (10.36%) Analyst
2 20 (9.01%) Service Manager
3 14 (6.31%) Delivery Manager
3 14 (6.31%) Team Leader
4 10 (4.50%) Service Delivery Manager
5 9 (4.05%) Consultant
5 9 (4.05%) IT Manager
5 9 (4.05%) IT Support
6 8 (3.60%) Service Desk Team Leader
6 8 (3.60%) Support Analyst
7 6 (2.70%) Operations Manager
7 6 (2.70%) Senior Analyst
7 6 (2.70%) Service Analyst
8 5 (2.25%) Infrastructure Analyst
8 5 (2.25%) Infrastructure Manager
8 5 (2.25%) Senior Service Desk Analyst
8 5 (2.25%) Service Desk Analyst
9 4 (1.80%) Infrastructure Delivery Manager
9 4 (1.80%) Infrastructure Services Manager
9 4 (1.80%) IT Analyst
Libraries, Frameworks & Software Standards
1 2 (0.90%) AngularJS
1 2 (0.90%) CSS
1 2 (0.90%) HTML
1 2 (0.90%) React
1 2 (0.90%) Vue.js
2 1 (0.45%) CSS3
2 1 (0.45%) Flask
2 1 (0.45%) HTML5
2 1 (0.45%) jQuery
2 1 (0.45%) LESS
2 1 (0.45%) Node.js
2 1 (0.45%) SailPoint
2 1 (0.45%) Sass
2 1 (0.45%) SQLAlchemy
2 1 (0.45%) Web Components
2 1 (0.45%) Web Services
2 1 (0.45%) WebAssembly
2 1 (0.45%) XML
Miscellaneous
1 36 (16.22%) Management Information System
2 29 (13.06%) Self-Motivation
3 7 (3.15%) Data Centre
4 6 (2.70%) EPoS
5 5 (2.25%) Smartphone
6 4 (1.80%) Data Protection Act
6 4 (1.80%) Driving Licence
6 4 (1.80%) Renewable Energy
6 4 (1.80%) Video Conferencing
7 3 (1.35%) iPad
7 3 (1.35%) iPhone
8 2 (0.90%) Biotechnology
8 2 (0.90%) CCTV
8 2 (0.90%) Housing Association
9 1 (0.45%) BYOD
9 1 (0.45%) Cloud Native
9 1 (0.45%) Cyber Kill Chain
9 1 (0.45%) Data Structures
9 1 (0.45%) Security Operations Centre
9 1 (0.45%) User Experience
Operating Systems
1 31 (13.96%) Windows
2 14 (6.31%) Windows 10
3 9 (4.05%) Windows Server
4 6 (2.70%) Android
4 6 (2.70%) Windows 7
5 5 (2.25%) Windows 8
6 3 (1.35%) Mac OS X
7 1 (0.45%) Linux
7 1 (0.45%) Unix
7 1 (0.45%) Windows Server 2012
7 1 (0.45%) Windows Server 2016
7 1 (0.45%) Windows XP
Processes & Methodologies
1 51 (22.97%) ITIL
2 46 (20.72%) Problem-Solving
3 40 (18.02%) Line Management
4 30 (13.51%) Information Security
5 25 (11.26%) Service Management
5 25 (11.26%) Time Management
6 22 (9.91%) Project Management
7 21 (9.46%) Incident Management
8 20 (9.01%) Agile Software Development
9 19 (8.56%) Continuous Improvement
10 18 (8.11%) Facilities Management
11 13 (5.86%) Change Management
12 11 (4.95%) Data Protection
12 11 (4.95%) ITSM
13 10 (4.50%) Cybersecurity
13 10 (4.50%) ERP
14 9 (4.05%) Coaching
14 9 (4.05%) Commercial Awareness
14 9 (4.05%) Decision-Making
14 9 (4.05%) Performance Metrics
Programming Languages
1 6 (2.70%) C
2 3 (1.35%) SQL
3 2 (0.90%) JavaScript
4 1 (0.45%) Python
4 1 (0.45%) R
4 1 (0.45%) TypeScript
Qualifications
1 14 (6.31%) Degree
2 13 (5.86%) Security Cleared
3 11 (4.95%) ITIL Certification
4 7 (3.15%) Cisco Certification
5 5 (2.25%) CCNA
6 4 (1.80%) CCNP
6 4 (1.80%) Computer Science Degree
6 4 (1.80%) DV Cleared
7 3 (1.35%) HNC
7 3 (1.35%) SC Cleared
8 2 (0.90%) (ISC)2 CCSP
8 2 (0.90%) CCSP
8 2 (0.90%) CISSP
9 1 (0.45%) CISA
9 1 (0.45%) CISM
9 1 (0.45%) CRISC
9 1 (0.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 40 (18.02%) SLA
2 6 (2.70%) QA
3 4 (1.80%) GMP
4 3 (1.35%) COSHH
4 3 (1.35%) ISO/IEC 27001
4 3 (1.35%) PMO
5 2 (0.90%) ISO/IEC 20000
6 1 (0.45%) Accessibility
6 1 (0.45%) GDPR
6 1 (0.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.45%) NIST
6 1 (0.45%) PCI DSS
System Software
1 16 (7.21%) Active Directory
2 6 (2.70%) Hyper-V
3 5 (2.25%) vSphere
4 3 (1.35%) Virtual Machines
5 1 (0.45%) Docker
5 1 (0.45%) Virtual Servers
Systems Management
1 10 (4.50%) SCCM
2 7 (3.15%) Microsoft Intune
3 5 (2.25%) SolarWinds Orion
3 5 (2.25%) vCenter Server
4 1 (0.45%) Single Sign-On
Vendors
1 46 (20.72%) Microsoft
2 12 (5.41%) Cisco
3 7 (3.15%) Google
4 6 (2.70%) ServiceNow
4 6 (2.70%) VMware
5 5 (2.25%) Citrix
5 5 (2.25%) Oracle
5 5 (2.25%) Remedy
5 5 (2.25%) SolarWinds
6 4 (1.80%) Genesys
7 3 (1.35%) Computacenter
7 3 (1.35%) Openreach
8 2 (0.90%) Cognos
8 2 (0.90%) CyberArk
9 1 (0.45%) BMC
9 1 (0.45%) CheckPoint
9 1 (0.45%) JD Edwards
9 1 (0.45%) Sun