Period
to 19 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 125 78 67
Rank change year-on-year -47 -11 +22
Permanent jobs citing Service Delivery 296 422 557
As % of all permanent IT jobs advertised in the East of England 2.49% 3.40% 3.76%
As % of the Processes & Methodologies category 2.83% 3.83% 4.30%
Number of salaries quoted 250 330 388
East of England median annual salary £45,000 £47,500 £50,000
Median salary % change year-on-year -5.26% -5.00% +11.11%
10th Percentile £20,725 £30,000 £26,000
90th Percentile £77,500 £72,000 £78,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,449 11,031 12,967
As % of all permanent IT jobs advertised in the East of England 87.95% 88.96% 87.48%
Number of salaries quoted 8,480 9,064 10,631
East of England median annual salary £48,000 £45,500 £45,000
Median salary % change year-on-year +5.49% +1.11% -
10th Percentile £28,500 £27,500 £26,250
90th Percentile £71,250 £70,000 £68,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 19 January 2018.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -26 111 £30,000 -25.00% 17
Hertfordshire -20 80 £50,000 -9.09% 11
Bedfordshire +34 72 £55,000 +22.22% 10
Suffolk +12 15 £48,750 +30.00% 3
Essex -71 13 £69,500 +61.63% 5
Norfolk +22 11 £110,000 +131.58% 8
Service Delivery
England

For the 6 months to 19 January 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Delivery.

1 94 (31.76%) ITIL
2 73 (24.66%) Microsoft
3 71 (23.99%) Windows
4 62 (20.95%) Finance
5 50 (16.89%) Active Directory
6 41 (13.85%) SLA
7 39 (13.18%) Change Management
8 38 (12.84%) Continuous Improvement
9 37 (12.50%) Stakeholder Management
10 36 (12.16%) Project Management
11 35 (11.82%) Service Management
12 34 (11.49%) Analytical Skills
12 34 (11.49%) Windows Server
13 31 (10.47%) Business Intelligence
14 30 (10.14%) SAP
14 30 (10.14%) VMware
14 30 (10.14%) Security Cleared
15 29 (9.80%) SC Cleared
16 28 (9.46%) Data Centre
16 28 (9.46%) Management Information System
17 27 (9.12%) Microsoft Office
17 27 (9.12%) SQL
18 26 (8.78%) Linux
18 26 (8.78%) Cisco
19 25 (8.45%) ERP
20 24 (8.11%) Java
20 24 (8.11%) Marketing
20 24 (8.11%) Degree
21 22 (7.43%) Mentoring
21 22 (7.43%) ITIL Certification

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.73%) SharePoint
2 9 (3.04%) Cloud Foundry
2 9 (3.04%) MS Exchange
2 9 (3.04%) OpenStack
3 5 (1.69%) Adobe Experience Manager
4 3 (1.01%) Exchange Server 2013
5 2 (0.68%) Apache
5 2 (0.68%) Confluence
5 2 (0.68%) Oracle HTTP Server
5 2 (0.68%) Oracle SOA Suite
6 1 (0.34%) Exchange Server 2010
6 1 (0.34%) SharePoint 2010
Applications
1 27 (9.12%) Microsoft Office
2 8 (2.70%) Microsoft Excel
3 6 (2.03%) Microsoft PowerPoint
4 1 (0.34%) Microsoft Project
4 1 (0.34%) MS Visio
Business Applications
1 5 (1.69%) Dynamics CRM
1 5 (1.69%) ResourceLink
1 5 (1.69%) SAP ERP
1 5 (1.69%) SAP GRC
2 4 (1.35%) SAP SM
3 2 (0.68%) Dynamics AX
3 2 (0.68%) Dynamics NAV
3 2 (0.68%) SAP FSCM
3 2 (0.68%) SAP MM
4 1 (0.34%) SAP CO
4 1 (0.34%) SAP FI
4 1 (0.34%) SAP FI/CO
4 1 (0.34%) SAP SD
Cloud Services
1 18 (6.08%) Office 365
1 18 (6.08%) SaaS
2 15 (5.07%) Amazon AWS
2 15 (5.07%) Microsoft Azure
3 3 (1.01%) IaaS
3 3 (1.01%) PaaS
4 2 (0.68%) Amazon EMR
4 2 (0.68%) Amazon S3
5 1 (0.34%) Google Cloud Platform
5 1 (0.34%) Serverless
Communications & Networking
1 20 (6.76%) LAN
2 15 (5.07%) Wi-Fi
3 13 (4.39%) WAN
4 12 (4.05%) DNS
4 12 (4.05%) Firewall
5 9 (3.04%) VLAN
6 8 (2.70%) FTP
7 7 (2.36%) Internet
8 6 (2.03%) Broadband
8 6 (2.03%) Network Security
8 6 (2.03%) SMS
8 6 (2.03%) TCP/IP
8 6 (2.03%) VPN
9 5 (1.69%) VoIP
10 4 (1.35%) BGP
10 4 (1.35%) Cisco ASA
10 4 (1.35%) DWDM
10 4 (1.35%) OSPF
11 3 (1.01%) MPLS
11 3 (1.01%) SSL
Database & Business Intelligence
1 21 (7.09%) SQL Server
2 9 (3.04%) Apache Cassandra
2 9 (3.04%) GIS
2 9 (3.04%) NoSQL
2 9 (3.04%) PostgreSQL
3 8 (2.70%) SQL Server 2008
4 6 (2.03%) SQL Server 2012
4 6 (2.03%) SQL Server 2016
5 5 (1.69%) Geospatial Data
5 5 (1.69%) MySQL
6 4 (1.35%) Data Warehouse
7 2 (0.68%) Amazon Redshift
7 2 (0.68%) Looker
7 2 (0.68%) MongoDB
7 2 (0.68%) SQL Server Analysis Services
7 2 (0.68%) SQL Server Integration Services
7 2 (0.68%) SQL Server Reporting Services
Development Applications
1 9 (3.04%) Jenkins
2 5 (1.69%) Maven
3 4 (1.35%) Git (software)
3 4 (1.35%) JIRA
4 2 (0.68%) Ant
5 1 (0.34%) Visual Studio
5 1 (0.34%) Visual Studio Team System
General
1 62 (20.95%) Finance
2 24 (8.11%) Marketing
3 19 (6.42%) Manufacturing
3 19 (6.42%) Telecoms
4 16 (5.41%) Retail
5 12 (4.05%) Electronics
6 10 (3.38%) Pharmaceutical
7 7 (2.36%) Legal
8 2 (0.68%) Back Office
8 2 (0.68%) French Language
8 2 (0.68%) Law
8 2 (0.68%) Military
9 1 (0.34%) Advertising
9 1 (0.34%) Aerospace
9 1 (0.34%) Automotive
9 1 (0.34%) Banking
9 1 (0.34%) Publishing
Job Titles
1 47 (15.88%) Service Manager
2 39 (13.18%) Delivery Manager
3 37 (12.50%) Services Delivery Manager
4 33 (11.15%) Analyst
5 27 (9.12%) Support Engineer
6 20 (6.76%) Project Manager
7 19 (6.42%) IT Manager
8 17 (5.74%) 2nd Line Support
9 16 (5.41%) 2nd Line Engineer
10 14 (4.73%) 2nd Line Support Engineer
10 14 (4.73%) Architect
10 14 (4.73%) DevOps Engineer
11 13 (4.39%) Team Leader
12 12 (4.05%) IT Support
13 11 (3.72%) Head of IT
13 11 (3.72%) Service Analyst
14 10 (3.38%) Network Architect
15 9 (3.04%) 3rd Line Support
15 9 (3.04%) Infrastructure Engineer
15 9 (3.04%) Senior Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 14 (4.73%) J2EE
2 10 (3.38%) Middleware
3 9 (3.04%) Memcached
3 9 (3.04%) Web Services
4 7 (2.36%) .NET
5 5 (1.69%) AngularJS
5 5 (1.69%) CSS
5 5 (1.69%) jQuery
5 5 (1.69%) REST
5 5 (1.69%) Sass
5 5 (1.69%) Spring
5 5 (1.69%) Spring MVC
5 5 (1.69%) Twitter Bootstrap
6 4 (1.35%) Flash
6 4 (1.35%) LDAP
7 3 (1.01%) HTML
7 3 (1.01%) Velocity
8 2 (0.68%) EJB
8 2 (0.68%) JMS
8 2 (0.68%) XML
Miscellaneous
1 34 (11.49%) Analytical Skills
2 28 (9.46%) Data Centre
2 28 (9.46%) Management Information System
3 15 (5.07%) Computer Science
3 15 (5.07%) Fintech
4 14 (4.73%) Driving Licence
5 11 (3.72%) Private Cloud
6 5 (1.69%) FMCG
7 4 (1.35%) NHS
8 3 (1.01%) PMI
9 2 (0.68%) Algorithms
9 2 (0.68%) Cyberthreat
9 2 (0.68%) Enterprise Software
9 2 (0.68%) Mobile App
9 2 (0.68%) PDA
10 1 (0.34%) Contactless
10 1 (0.34%) iPad
10 1 (0.34%) Security Operations Centre
10 1 (0.34%) Smart Meter
10 1 (0.34%) Virtual Team
Operating Systems
1 71 (23.99%) Windows
2 34 (11.49%) Windows Server
3 26 (8.78%) Linux
4 16 (5.41%) Windows 7
5 15 (5.07%) Unix
6 14 (4.73%) Windows Server 2012
7 11 (3.72%) Solaris
7 11 (3.72%) Windows Server 2008
8 8 (2.70%) Windows 10
9 3 (1.01%) AIX
9 3 (1.01%) HPUX
10 2 (0.68%) Android
10 2 (0.68%) Windows Vista
10 2 (0.68%) Windows XP
11 1 (0.34%) Mac OS
Processes & Methodologies
1 94 (31.76%) ITIL
2 39 (13.18%) Change Management
3 38 (12.84%) Continuous Improvement
4 37 (12.50%) Stakeholder Management
5 36 (12.16%) Project Management
6 35 (11.82%) Service Management
7 31 (10.47%) Business Intelligence
8 25 (8.45%) ERP
9 22 (7.43%) Agile Software Development
9 22 (7.43%) Mentoring
10 21 (7.09%) Root Cause Analysis
11 20 (6.76%) Information Security
11 20 (6.76%) Programme Management
11 20 (6.76%) Service Delivery Management
12 19 (6.42%) PRINCE2
13 18 (6.08%) DevOps
13 18 (6.08%) E-Commerce
14 17 (5.74%) Asset Management
14 17 (5.74%) Incident Management
14 17 (5.74%) ITIL V3
Programming Languages
1 27 (9.12%) SQL
2 24 (8.11%) Java
3 21 (7.09%) Python
4 17 (5.74%) PowerShell
5 10 (3.38%) Ruby
6 9 (3.04%) JavaScript
7 7 (2.36%) Perl
8 6 (2.03%) C#
9 5 (1.69%) Bash Shell
9 5 (1.69%) VB.NET
10 2 (0.68%) C
10 2 (0.68%) Jython
10 2 (0.68%) Shell Script
10 2 (0.68%) T-SQL
11 1 (0.34%) PHP
Qualifications
1 30 (10.14%) Security Cleared
2 29 (9.80%) SC Cleared
3 24 (8.11%) Degree
4 22 (7.43%) ITIL Certification
5 18 (6.08%) Cisco Certification
6 14 (4.73%) CCNP
7 10 (3.38%) Microsoft Certification
8 9 (3.04%) MCP
9 8 (2.70%) DV Cleared
10 7 (2.36%) Computer Science Degree
10 7 (2.36%) MCSA
10 7 (2.36%) PRINCE2 Practitioner
11 5 (1.69%) CISM
11 5 (1.69%) CISSP
12 4 (1.35%) CCNA
12 4 (1.35%) CEH
12 4 (1.35%) CISA
12 4 (1.35%) ISEB
13 3 (1.01%) PMI Certification
13 3 (1.01%) PRINCE2 Certification
Quality Assurance & Compliance
1 41 (13.85%) SLA
2 13 (4.39%) ISO/IEC 27001
3 9 (3.04%) QA
4 8 (2.70%) GDPR
4 8 (2.70%) ISO 9001
5 3 (1.01%) GAMP
5 3 (1.01%) GxP
5 3 (1.01%) PMO
6 1 (0.34%) GMP
6 1 (0.34%) PCI DSS
System Software
1 50 (16.89%) Active Directory
2 16 (5.41%) Hyper-V
2 16 (5.41%) VMware Infrastructure
3 10 (3.38%) VMware ESXi
4 9 (3.04%) Docker
4 9 (3.04%) vSphere
5 3 (1.01%) Virtual Machines
6 2 (0.68%) Tivoli Workload Scheduler
7 1 (0.34%) BitLocker
7 1 (0.34%) Snort
Systems Management
1 9 (3.04%) Kubernetes
1 9 (3.04%) Opscode Chef
2 5 (1.69%) Ansible
3 2 (0.68%) Oracle Enterprise Manager
3 2 (0.68%) Tivoli
4 1 (0.34%) NetBackup
4 1 (0.34%) Norton AntiVirus
4 1 (0.34%) SCCM
4 1 (0.34%) Symantec Endpoint Protection
4 1 (0.34%) Systems Management Server (SMS)
Vendors
1 73 (24.66%) Microsoft
2 30 (10.14%) SAP
2 30 (10.14%) VMware
3 26 (8.78%) Cisco
4 13 (4.39%) Citrix
4 13 (4.39%) Oracle
5 10 (3.38%) Juniper
6 7 (2.36%) CheckPoint
6 7 (2.36%) F5
7 6 (2.03%) Micro Focus
8 5 (1.69%) ESRI
8 5 (1.69%) HP
8 5 (1.69%) NGA Human Resources
8 5 (1.69%) Sun
9 4 (1.35%) Cadence
9 4 (1.35%) CyberArk
10 3 (1.01%) Google
10 3 (1.01%) NetApp
10 3 (1.01%) Palo Alto
10 3 (1.01%) Remedy