Period
to 19 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 114 107 84
Rank change year-on-year -7 -23 +5
Permanent jobs citing Service Delivery 323 365 474
As % of all permanent IT jobs advertised in the East of England 2.68% 2.92% 3.34%
As % of the Processes & Methodologies category 3.01% 3.27% 3.72%
Number of salaries quoted 248 294 349
East of England median annual salary £42,500 £45,000 £47,500
Median salary % change year-on-year -5.56% -5.26% -
10th Percentile £24,275 £25,150 £25,500
90th Percentile £77,500 £68,375 £68,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,746 11,164 12,731
As % of all permanent IT jobs advertised in the East of England 89.13% 89.44% 89.62%
Number of salaries quoted 8,027 8,927 10,392
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.51%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,000 £68,750 £67,500
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 19 July 2018.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +19 104 £40,000 +17.65% 8
Bedfordshire +17 75 £65,000 +44.44% 6
Hertfordshire -58 59 £45,000 - 15
Essex +26 58 £37,500 -21.05% 8
Suffolk -11 23 £82,500 +76.47% 6
Norfolk +14 4 £51,000 +70.00% 2
Service Delivery
England

For the 6 months to 19 July 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 158 (48.92%) ITIL
2 87 (26.93%) Windows
3 84 (26.01%) Microsoft
4 65 (20.12%) SaaS
5 63 (19.50%) SLA
5 63 (19.50%) Finance
6 61 (18.89%) Amazon AWS
7 60 (18.58%) Change Management
8 59 (18.27%) Microsoft Azure
9 53 (16.41%) Linux
10 51 (15.79%) Agile Software Development
11 49 (15.17%) VMware
12 47 (14.55%) Office 365
13 46 (14.24%) Degree
14 45 (13.93%) DevOps
15 43 (13.31%) Service Management
16 42 (13.00%) Citrix
17 40 (12.38%) Release Management
18 37 (11.46%) Stakeholder Management
19 36 (11.15%) Microsoft Certification
19 36 (11.15%) JIRA
20 34 (10.53%) VMware Infrastructure
20 34 (10.53%) Data Centre
21 33 (10.22%) Service Delivery Management
21 33 (10.22%) Incident Management
21 33 (10.22%) Retail
22 32 (9.91%) Active Directory
23 31 (9.60%) Windows Server 2008
23 31 (9.60%) Analytics
24 30 (9.29%) Windows Server

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.81%) MS Exchange
2 9 (2.79%) SharePoint
3 3 (0.93%) Exchange Server 2010
3 3 (0.93%) OpenStack
4 2 (0.62%) Apache
4 2 (0.62%) IIS
4 2 (0.62%) Skype for Business
5 1 (0.31%) Confluence
5 1 (0.31%) Exchange Server 2013
5 1 (0.31%) IBM Notes
5 1 (0.31%) nginx
5 1 (0.31%) Oracle HTTP Server
5 1 (0.31%) Oracle SOA Suite
5 1 (0.31%) SharePoint 2010
5 1 (0.31%) SharePoint 2013
5 1 (0.31%) WebLogic
5 1 (0.31%) WebSphere
Applications
1 22 (6.81%) Microsoft Excel
2 8 (2.48%) Microsoft Office
3 7 (2.17%) Microsoft PowerPoint
4 6 (1.86%) Microsoft Project
5 4 (1.24%) Acrobat
5 4 (1.24%) MS Visio
6 1 (0.31%) InfoPath
Business Applications
1 5 (1.55%) Remedy ITSM
2 2 (0.62%) Misys Midas
2 2 (0.62%) SAP SD
3 1 (0.31%) Aareon QL
3 1 (0.31%) Cerner Millennium
3 1 (0.31%) Dynamics AX
3 1 (0.31%) NetSuite
Cloud Services
1 65 (20.12%) SaaS
2 61 (18.89%) Amazon AWS
3 59 (18.27%) Microsoft Azure
4 47 (14.55%) Office 365
5 4 (1.24%) Azure Data Factory
6 3 (0.93%) Cloud Computing
7 2 (0.62%) IaaS
7 2 (0.62%) PaaS
8 1 (0.31%) Azure Active Directory
8 1 (0.31%) Yammer
Communications & Networking
1 24 (7.43%) Firewall
2 15 (4.64%) DNS
3 14 (4.33%) SAN
4 13 (4.02%) Remote Desktop
5 12 (3.72%) Internet
6 10 (3.10%) Cisco ASA
6 10 (3.10%) TCP/IP
7 9 (2.79%) Wireless
8 8 (2.48%) LAN
9 7 (2.17%) Cisco Nexus
9 7 (2.17%) Cisco Wireless
9 7 (2.17%) DHCP
10 6 (1.86%) Ethernet
10 6 (1.86%) Network Security
10 6 (1.86%) VPN
11 5 (1.55%) SNMP
12 4 (1.24%) Broadband
12 4 (1.24%) NetScaler
12 4 (1.24%) SMS
12 4 (1.24%) WebEx
Database & Business Intelligence
1 29 (8.98%) Big Data
2 12 (3.72%) Data Warehouse
3 8 (2.48%) SQL Server
4 5 (1.55%) SQL Server Analysis Services
4 5 (1.55%) SQL Server Integration Services
4 5 (1.55%) SQL Server Reporting Services
5 4 (1.24%) GIS
5 4 (1.24%) Microsoft Power View
5 4 (1.24%) PostgreSQL
5 4 (1.24%) Power BI
5 4 (1.24%) PowerPivot
6 2 (0.62%) Amazon RDS
6 2 (0.62%) Electronic Patient Records
6 2 (0.62%) NoSQL
7 1 (0.31%) MariaDB
7 1 (0.31%) MySQL
7 1 (0.31%) SQL Server 2012
7 1 (0.31%) SQL Server 2014
Development Applications
1 36 (11.15%) JIRA
2 1 (0.31%) Ant
2 1 (0.31%) JMeter
General
1 63 (19.50%) Finance
2 33 (10.22%) Retail
3 17 (5.26%) Marketing
4 15 (4.64%) Telecoms
5 11 (3.41%) Legal
6 10 (3.10%) Electronics
7 8 (2.48%) Manufacturing
8 5 (1.55%) Billing
9 3 (0.93%) Banking
10 2 (0.62%) Games
10 2 (0.62%) Publishing
Job Titles
1 53 (16.41%) Service Manager
2 45 (13.93%) Analyst
3 39 (12.07%) Delivery Manager
4 38 (11.76%) Services Delivery Manager
5 29 (8.98%) Release Manager
6 25 (7.74%) DevOps Manager
7 24 (7.43%) IT Manager
8 23 (7.12%) AWS DevOps
9 22 (6.81%) 3rd Line Engineer
10 17 (5.26%) IT Services Manager
10 17 (5.26%) Service Analyst
11 16 (4.95%) Architect
12 15 (4.64%) IT Services Delivery Manager
13 14 (4.33%) Applications Manager
14 13 (4.02%) Coordinator
14 13 (4.02%) Network Engineer
14 13 (4.02%) Support Analyst
15 12 (3.72%) Applications Support
15 12 (3.72%) Senior Manager
15 12 (3.72%) Support Engineer
Libraries, Frameworks & Software Standards
1 29 (8.98%) .NET
2 7 (2.17%) Flash
3 5 (1.55%) Web Services
4 4 (1.24%) CSS
4 4 (1.24%) J2EE
5 3 (0.93%) Middleware
6 2 (0.62%) HTML
6 2 (0.62%) SAP Basis
7 1 (0.31%) .NET Framework
7 1 (0.31%) ASP.NET
7 1 (0.31%) COM
7 1 (0.31%) HTML5
7 1 (0.31%) Node.js
7 1 (0.31%) RESTful
7 1 (0.31%) SAP PI
7 1 (0.31%) SOAP
7 1 (0.31%) WCF
7 1 (0.31%) WebSphere MQ
7 1 (0.31%) XML
7 1 (0.31%) YAML
Miscellaneous
1 34 (10.53%) Data Centre
2 29 (8.98%) Analytical Skills
3 24 (7.43%) Mobile App
4 23 (7.12%) Driving Licence
4 23 (7.12%) Management Information System
5 14 (4.33%) Fat Client
5 14 (4.33%) Thin Client
6 13 (4.02%) Enterprise Storage
7 10 (3.10%) Foreign Exchange (FX)
8 9 (2.79%) NHS
9 8 (2.48%) Computer Science
10 7 (2.17%) EMC VNX
10 7 (2.17%) Self-Motivation
11 6 (1.86%) Cyberthreat
11 6 (1.86%) Public Cloud
12 5 (1.55%) CCTV
12 5 (1.55%) Mainframe
12 5 (1.55%) Replication
13 4 (1.24%) iPad
14 3 (0.93%) Private Cloud
Operating Systems
1 87 (26.93%) Windows
2 53 (16.41%) Linux
3 31 (9.60%) Windows Server 2008
4 30 (9.29%) Windows Server
5 20 (6.19%) Unix
6 19 (5.88%) Windows Server 2012
7 17 (5.26%) Windows 7
8 15 (4.64%) Windows 10
9 9 (2.79%) Solaris
10 7 (2.17%) Ubuntu
11 5 (1.55%) CentOS
11 5 (1.55%) Debian
11 5 (1.55%) Mac OS
12 4 (1.24%) Fedora
12 4 (1.24%) Red Hat Enterprise Linux
12 4 (1.24%) Windows 2000
12 4 (1.24%) Windows XP
13 1 (0.31%) AIX
13 1 (0.31%) Android
13 1 (0.31%) Apple iOS
Processes & Methodologies
1 158 (48.92%) ITIL
2 60 (18.58%) Change Management
3 51 (15.79%) Agile Software Development
4 45 (13.93%) DevOps
5 43 (13.31%) Service Management
6 40 (12.38%) Release Management
7 37 (11.46%) Stakeholder Management
8 33 (10.22%) Incident Management
8 33 (10.22%) Service Delivery Management
9 31 (9.60%) Analytics
10 28 (8.67%) CRM
10 28 (8.67%) Problem-Solving
11 27 (8.36%) Business Intelligence
11 27 (8.36%) Continuous Improvement
11 27 (8.36%) Mathematics
12 24 (7.43%) Information Security
12 24 (7.43%) Load Balancing
12 24 (7.43%) Problem Management
13 23 (7.12%) Transition Management
14 22 (6.81%) Waterfall
Programming Languages
1 19 (5.88%) C
1 19 (5.88%) PowerShell
2 12 (3.72%) Python
3 11 (3.41%) Java
4 10 (3.10%) Perl
5 9 (2.79%) SQL
6 5 (1.55%) C#
7 4 (1.24%) Bash Shell
8 3 (0.93%) VB.NET
9 2 (0.62%) ABAP
9 2 (0.62%) PHP
9 2 (0.62%) Shell Script
10 1 (0.31%) C++
10 1 (0.31%) JavaScript
10 1 (0.31%) T-SQL
10 1 (0.31%) WebLogic Scripting Tool
Qualifications
1 46 (14.24%) Degree
2 36 (11.15%) Microsoft Certification
3 26 (8.05%) MCSE
3 26 (8.05%) Security Cleared
4 24 (7.43%) Numerate Degree
5 18 (5.57%) Citrix Certification
6 15 (4.64%) CCA
6 15 (4.64%) Cisco Certification
7 14 (4.33%) SC Cleared
7 14 (4.33%) VMware Certified Professional (VCP)
8 13 (4.02%) CCNA
8 13 (4.02%) CISSP
9 12 (3.72%) ITIL Certification
10 10 (3.10%) DV Cleared
10 10 (3.10%) HNC
11 9 (2.79%) CCNP
11 9 (2.79%) CISM
11 9 (2.79%) ITIL Foundation Certificate
12 8 (2.48%) MCP
12 8 (2.48%) MCSA
Quality Assurance & Compliance
1 63 (19.50%) SLA
2 20 (6.19%) ISO/IEC 27001
3 16 (4.95%) GDPR
4 11 (3.41%) PMO
5 9 (2.79%) ISO 9001
5 9 (2.79%) QA
6 2 (0.62%) HL7
6 2 (0.62%) ISO/IEC 20000
System Software
1 34 (10.53%) VMware Infrastructure
2 32 (9.91%) Active Directory
3 26 (8.05%) Hyper-V
4 13 (4.02%) XenApp
5 12 (3.72%) Terminal Services
6 11 (3.41%) XenDesktop
7 10 (3.10%) VMware ESXi
8 7 (2.17%) ProxySG
9 5 (1.55%) Docker
9 5 (1.55%) Firmware
10 4 (1.24%) NFS
10 4 (1.24%) Samba
10 4 (1.24%) VirtualBox
10 4 (1.24%) Xen
11 3 (0.93%) XenServer
12 1 (0.31%) BitLocker
12 1 (0.31%) Microsoft App-V
12 1 (0.31%) Snort
12 1 (0.31%) Tivoli Workload Scheduler
12 1 (0.31%) vSphere
Systems Management
1 13 (4.02%) NetBackup
2 12 (3.72%) Backup Exec
3 8 (2.48%) EMC NetWorker
4 7 (2.17%) Cisco Prime
5 6 (1.86%) Kubernetes
5 6 (1.86%) Systems Management Server (SMS)
5 6 (1.86%) WSUS
6 5 (1.55%) Ansible
6 5 (1.55%) Puppet
7 4 (1.24%) Docker Swarm
7 4 (1.24%) Microsoft Intune
7 4 (1.24%) Nagios
7 4 (1.24%) OpenNMS
7 4 (1.24%) ServiceCenter
7 4 (1.24%) vCenter Server
7 4 (1.24%) ZABBIX
8 2 (0.62%) SCCM
8 2 (0.62%) Tivoli
9 1 (0.31%) HAProxy
9 1 (0.31%) Symantec Endpoint Protection
Vendors
1 84 (26.01%) Microsoft
2 49 (15.17%) VMware
3 42 (13.00%) Citrix
4 28 (8.67%) NetApp
5 26 (8.05%) HP
6 17 (5.26%) EMC
7 16 (4.95%) Cisco
8 13 (4.02%) Oracle
8 13 (4.02%) SAP
8 13 (4.02%) Veeam
9 12 (3.72%) F5
10 11 (3.41%) ServiceNow
11 10 (3.10%) Juniper
12 9 (2.79%) Qualys
13 8 (2.48%) Blue Coat
14 7 (2.17%) 3PAR
14 7 (2.17%) Micro Focus
14 7 (2.17%) Palo Alto
15 5 (1.55%) BT
15 5 (1.55%) Remedy