Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East of England
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 131 98 82
Rank change year-on-year -33 -16 +9
Permanent jobs citing Service Delivery 306 360 513
As % of all permanent IT jobs advertised in the East of England 2.37% 2.94% 3.53%
As % of the Processes & Methodologies category 2.65% 3.29% 3.94%
Number of salaries quoted 275 286 347
East of England median annual salary £42,500 £45,000 £49,000
Median salary % change year-on-year -5.56% -8.16% +3.16%
10th Percentile £21,500 £26,250 £26,250
90th Percentile £77,500 £72,000 £80,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 11,565 10,947 13,023
As % of all permanent IT jobs advertised in the East of England 89.58% 89.45% 89.50%
Number of salaries quoted 8,957 8,864 10,495
East of England median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +2.27%
10th Percentile £27,750 £26,750 £26,250
90th Percentile £71,250 £68,750 £68,550
England median annual salary £50,000 £50,000 £47,903
% change year-on-year - +4.38% +3.02%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 25 April 2018.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +9 115 £37,500 -6.25% 13
Bedfordshire +40 95 £65,000 +44.44% 6
Hertfordshire -71 51 £58,750 +23.68% 5
Essex -45 33 £37,500 -12.79% 8
Suffolk -10 9 £40,000 +3.23% 3
Norfolk +14 7 £38,500 +28.33% 2
Service Delivery
England

For the 6 months to 25 April 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 133 (43.46%) ITIL
2 88 (28.76%) Windows
2 88 (28.76%) Microsoft
3 65 (21.24%) Finance
4 64 (20.92%) Change Management
5 60 (19.61%) SaaS
6 57 (18.63%) SLA
7 51 (16.67%) Problem-Solving
8 50 (16.34%) Amazon AWS
9 48 (15.69%) Active Directory
10 43 (14.05%) VMware
10 43 (14.05%) Analytical Skills
11 41 (13.40%) Microsoft Azure
12 40 (13.07%) Windows Server
13 38 (12.42%) Citrix
13 38 (12.42%) Linux
14 37 (12.09%) DevOps
14 37 (12.09%) Degree
15 36 (11.76%) Office 365
15 36 (11.76%) Service Management
16 33 (10.78%) Stakeholder Management
16 33 (10.78%) Information Security
16 33 (10.78%) Agile Software Development
17 32 (10.46%) Management Information System
18 31 (10.13%) Data Centre
18 31 (10.13%) Marketing
19 29 (9.48%) ISO/IEC 27001
19 29 (9.48%) Security Cleared
19 29 (9.48%) Service Delivery Management
20 28 (9.15%) Project Management

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.88%) MS Exchange
2 17 (5.56%) SharePoint
3 6 (1.96%) OpenStack
4 5 (1.63%) Adobe Experience Manager
4 5 (1.63%) Cloud Foundry
5 4 (1.31%) Exchange Server 2010
5 4 (1.31%) Exchange Server 2013
6 3 (0.98%) Apache
7 2 (0.65%) IIS
7 2 (0.65%) Oracle HTTP Server
8 1 (0.33%) IBM Notes
8 1 (0.33%) nginx
8 1 (0.33%) Oracle SOA Suite
8 1 (0.33%) SharePoint 2010
8 1 (0.33%) WebLogic
8 1 (0.33%) WebSphere
Applications
1 14 (4.58%) Microsoft Office
2 8 (2.61%) Microsoft Excel
3 1 (0.33%) InfoPath
3 1 (0.33%) Microsoft PowerPoint
3 1 (0.33%) Microsoft Project
Business Applications
1 3 (0.98%) Dynamics CRM
1 3 (0.98%) SAP GRC
2 2 (0.65%) Dynamics AX
2 2 (0.65%) SAP ERP
3 1 (0.33%) Aareon QL
3 1 (0.33%) Cerner Millennium
3 1 (0.33%) NetSuite
Cloud Services
1 60 (19.61%) SaaS
2 50 (16.34%) Amazon AWS
3 41 (13.40%) Microsoft Azure
4 36 (11.76%) Office 365
5 5 (1.63%) IaaS
5 5 (1.63%) PaaS
6 1 (0.33%) Azure Active Directory
6 1 (0.33%) Google Cloud Platform
6 1 (0.33%) Serverless
6 1 (0.33%) Yammer
Communications & Networking
1 16 (5.23%) DNS
1 16 (5.23%) Firewall
2 12 (3.92%) Wi-Fi
3 11 (3.59%) LAN
3 11 (3.59%) SAN
3 11 (3.59%) WAN
4 10 (3.27%) VLAN
5 8 (2.61%) FTP
6 7 (2.29%) DHCP
6 7 (2.29%) Network Security
7 5 (1.63%) Remote Desktop
7 5 (1.63%) TCP/IP
8 4 (1.31%) Internet
8 4 (1.31%) Junos
8 4 (1.31%) PBX
8 4 (1.31%) VoIP
9 3 (0.98%) SMS
10 2 (0.65%) Broadband
10 2 (0.65%) HTTP
10 2 (0.65%) VPN
Database & Business Intelligence
1 15 (4.90%) SQL Server
2 13 (4.25%) GIS
3 10 (3.27%) Big Data
4 8 (2.61%) SQL Server 2008
5 7 (2.29%) NoSQL
6 6 (1.96%) MySQL
6 6 (1.96%) PostgreSQL
7 5 (1.63%) Apache Cassandra
7 5 (1.63%) Geospatial Data
8 4 (1.31%) Data Warehouse
9 2 (0.65%) Electronic Patient Records
9 2 (0.65%) MongoDB
9 2 (0.65%) SQL Server Reporting Services
10 1 (0.33%) MariaDB
10 1 (0.33%) SQL Server 2012
10 1 (0.33%) SQL Server 2014
10 1 (0.33%) SQL Server Analysis Services
10 1 (0.33%) SQL Server Integration Services
Development Applications
1 19 (6.21%) JIRA
2 5 (1.63%) Jenkins
2 5 (1.63%) Maven
3 4 (1.31%) Git (software)
4 2 (0.65%) Ant
5 1 (0.33%) Visual Studio
5 1 (0.33%) Visual Studio Team System
General
1 65 (21.24%) Finance
2 31 (10.13%) Marketing
3 25 (8.17%) Retail
4 18 (5.88%) Telecoms
5 10 (3.27%) Electronics
5 10 (3.27%) Manufacturing
6 6 (1.96%) Legal
7 4 (1.31%) Banking
8 2 (0.65%) Back Office
8 2 (0.65%) Billing
8 2 (0.65%) French Language
8 2 (0.65%) Games
8 2 (0.65%) Military
8 2 (0.65%) Publishing
Job Titles
1 50 (16.34%) Service Manager
2 34 (11.11%) Analyst
3 32 (10.46%) Delivery Manager
4 30 (9.80%) Services Delivery Manager
5 21 (6.86%) Support Engineer
6 18 (5.88%) 3rd Line Support
7 17 (5.56%) Team Leader
8 16 (5.23%) Applications Manager
8 16 (5.23%) Head of Managed Services
9 15 (4.90%) Release Manager
9 15 (4.90%) Transition Manager
10 14 (4.58%) Senior Manager
11 13 (4.25%) Architect
11 13 (4.25%) IT Manager
11 13 (4.25%) Security Manager
11 13 (4.25%) Service Analyst
12 12 (3.92%) 3rd Line Engineer
12 12 (3.92%) Support Analyst
12 12 (3.92%) Web Manager
13 11 (3.59%) DevOps Manager
Libraries, Frameworks & Software Standards
1 20 (6.54%) .NET
2 17 (5.56%) J2EE
3 11 (3.59%) Web Services
4 6 (1.96%) AngularJS
4 6 (1.96%) REST
5 5 (1.63%) CSS
5 5 (1.63%) jQuery
5 5 (1.63%) Memcached
5 5 (1.63%) Sass
5 5 (1.63%) Spring
5 5 (1.63%) Spring MVC
5 5 (1.63%) Twitter Bootstrap
6 4 (1.31%) HTML
7 3 (0.98%) Middleware
7 3 (0.98%) Velocity
8 2 (0.65%) ASP.NET
8 2 (0.65%) JDBC
8 2 (0.65%) JMS
8 2 (0.65%) LDAP
8 2 (0.65%) Servlets
Miscellaneous
1 43 (14.05%) Analytical Skills
2 32 (10.46%) Management Information System
3 31 (10.13%) Data Centre
4 18 (5.88%) Driving Licence
5 17 (5.56%) Computer Science
6 14 (4.58%) Fintech
7 13 (4.25%) Self-Motivation
8 12 (3.92%) Mobile App
9 10 (3.27%) Foreign Exchange (FX)
10 6 (1.96%) Cyberthreat
11 5 (1.63%) NHS
11 5 (1.63%) Private Cloud
12 4 (1.31%) Enterprise Storage
13 3 (0.98%) CMDB
13 3 (0.98%) EMC VNX
13 3 (0.98%) Enterprise Software
14 2 (0.65%) Fat Client
14 2 (0.65%) iPhone
14 2 (0.65%) Thin Client
14 2 (0.65%) Virtual Team
Operating Systems
1 88 (28.76%) Windows
2 40 (13.07%) Windows Server
3 38 (12.42%) Linux
4 24 (7.84%) Windows Server 2008
5 22 (7.19%) Unix
6 21 (6.86%) Windows Server 2012
7 19 (6.21%) Solaris
8 13 (4.25%) Windows 7
9 5 (1.63%) Windows 10
10 4 (1.31%) AIX
11 3 (0.98%) HPUX
12 2 (0.65%) Android
12 2 (0.65%) Debian
12 2 (0.65%) Windows Vista
12 2 (0.65%) Windows XP
13 1 (0.33%) Apple iOS
13 1 (0.33%) CentOS
Processes & Methodologies
1 133 (43.46%) ITIL
2 64 (20.92%) Change Management
3 51 (16.67%) Problem-Solving
4 37 (12.09%) DevOps
5 36 (11.76%) Service Management
6 33 (10.78%) Agile Software Development
6 33 (10.78%) Information Security
6 33 (10.78%) Stakeholder Management
7 29 (9.48%) Service Delivery Management
8 28 (9.15%) Project Management
9 27 (8.82%) Continuous Improvement
9 27 (8.82%) Release Management
10 26 (8.50%) Disaster Recovery
11 25 (8.17%) Problem Management
12 24 (7.84%) E-Commerce
12 24 (7.84%) IT Strategy
13 23 (7.52%) Presales
14 22 (7.19%) Business Intelligence
14 22 (7.19%) Incident Management
14 22 (7.19%) Mathematics
Programming Languages
1 25 (8.17%) Java
2 23 (7.52%) SQL
3 21 (6.86%) PowerShell
4 15 (4.90%) Python
5 10 (3.27%) C#
5 10 (3.27%) Perl
6 8 (2.61%) JavaScript
6 8 (2.61%) VB.NET
7 5 (1.63%) Ruby
8 3 (0.98%) Bash Shell
8 3 (0.98%) Shell Script
9 1 (0.33%) Jython
9 1 (0.33%) PHP
9 1 (0.33%) T-SQL
9 1 (0.33%) WebLogic Scripting Tool
Qualifications
1 37 (12.09%) Degree
2 29 (9.48%) Security Cleared
3 27 (8.82%) SC Cleared
4 21 (6.86%) ITIL Certification
5 19 (6.21%) Microsoft Certification
5 19 (6.21%) Numerate Degree
6 11 (3.59%) MCSE
7 10 (3.27%) MCP
7 10 (3.27%) MCSA
8 9 (2.94%) Citrix Certification
8 9 (2.94%) VMware Certified Professional (VCP)
9 8 (2.61%) CCA
9 8 (2.61%) Cisco Certification
10 7 (2.29%) CCNP
10 7 (2.29%) CISM
10 7 (2.29%) CISMP
10 7 (2.29%) CISSP
11 6 (1.96%) Computer Science Degree
11 6 (1.96%) DV Cleared
12 5 (1.63%) HNC
Quality Assurance & Compliance
1 57 (18.63%) SLA
2 29 (9.48%) ISO/IEC 27001
3 21 (6.86%) GDPR
4 17 (5.56%) ISO 9001
5 8 (2.61%) QA
6 5 (1.63%) PMO
7 2 (0.65%) HL7
7 2 (0.65%) ISO/IEC 20000
System Software
1 48 (15.69%) Active Directory
2 27 (8.82%) Hyper-V
3 25 (8.17%) VMware Infrastructure
4 9 (2.94%) VMware ESXi
4 9 (2.94%) XenApp
5 7 (2.29%) XenDesktop
6 6 (1.96%) Docker
6 6 (1.96%) vSphere
7 4 (1.31%) Terminal Services
8 3 (0.98%) Virtual Machines
9 2 (0.65%) BitLocker
9 2 (0.65%) Snort
9 2 (0.65%) Tivoli Workload Scheduler
10 1 (0.33%) Microsoft App-V
10 1 (0.33%) Virtual Servers
10 1 (0.33%) XenServer
Systems Management
1 8 (2.61%) NetBackup
2 5 (1.63%) Backup Exec
2 5 (1.63%) EMC NetWorker
2 5 (1.63%) Kubernetes
2 5 (1.63%) Opscode Chef
3 4 (1.31%) Ansible
4 3 (0.98%) SCCM
4 3 (0.98%) Single Sign-On
4 3 (0.98%) Systems Management Server (SMS)
4 3 (0.98%) Tivoli
5 2 (0.65%) Norton AntiVirus
5 2 (0.65%) Symantec Endpoint Protection
6 1 (0.33%) AirWatch
6 1 (0.33%) HAProxy
6 1 (0.33%) Oracle Enterprise Manager
6 1 (0.33%) Puppet
6 1 (0.33%) Tivoli Storage Manager
6 1 (0.33%) vRealize
6 1 (0.33%) vRealize Orchestrator
6 1 (0.33%) WSUS
Vendors
1 88 (28.76%) Microsoft
2 43 (14.05%) VMware
3 38 (12.42%) Citrix
4 17 (5.56%) Oracle
5 15 (4.90%) SAP
6 13 (4.25%) Cisco
6 13 (4.25%) HP
6 13 (4.25%) Micro Focus
6 13 (4.25%) NetApp
7 7 (2.29%) Juniper
8 6 (1.96%) EMC
8 6 (1.96%) Sun
8 6 (1.96%) Veeam
9 5 (1.63%) ESRI
10 4 (1.31%) Ivanti
11 3 (0.98%) 3PAR
11 3 (0.98%) IBM
11 3 (0.98%) ServiceNow
11 3 (0.98%) Sybase
12 2 (0.65%) F5