Period
to 11 November 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 11 November 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
England > East of England
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 88 103 126
Rank change year-on-year +15 +23 -46
Permanent jobs citing Service Delivery 222 304 314
As % of all permanent IT jobs advertised in the East of England 3.32% 2.99% 2.62%
As % of the Processes & Methodologies category 3.65% 3.30% 2.89%
Number of salaries quoted 153 196 246
East of England median annual salary £47,000 £52,500 £47,500
Median salary % change year-on-year -10.48% +10.53% -
10th Percentile £23,700 £26,375 £24,625
90th Percentile £82,000 £77,500 £75,000
England median annual salary £50,000 £52,500 £49,155
% change year-on-year -4.76% +6.81% +3.48%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 6,089 9,206 10,854
As % of all permanent IT jobs advertised in the East of England 90.95% 90.54% 90.72%
Number of salaries quoted 4,260 6,904 8,841
East of England median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,500 £26,500 £27,000
90th Percentile £75,000 £72,500 £70,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 11 November 2019.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +4 64 £52,000 -9.57% 7
Essex +34 62 £41,000 +6.49% 13
Cambridgeshire -7 45 £50,000 +3.63% 3
Hertfordshire +6 42 £31,000 -31.11% 8
Suffolk +1 5 £60,000 -29.41% 2
Norfolk +1 3 £27,500 -38.89% 6
Service Delivery
England

For the 6 months to 11 November 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Delivery.

1 77 (34.68%) ITIL
2 46 (20.72%) Service Management
3 44 (19.82%) Microsoft
4 43 (19.37%) Agile Software Development
5 42 (18.92%) SLA
6 40 (18.02%) Finance
7 35 (15.77%) Windows
7 35 (15.77%) Azure
8 33 (14.86%) Continuous Improvement
8 33 (14.86%) Degree
8 33 (14.86%) Problem Management
9 29 (13.06%) SQL
10 28 (12.61%) Project Delivery
11 27 (12.16%) Problem-Solving
12 26 (11.71%) Project Management
13 25 (11.26%) Risk Management
14 24 (10.81%) Incident Management
14 24 (10.81%) SDLC
15 23 (10.36%) Analytical Skills
16 22 (9.91%) SQL Server
16 22 (9.91%) Data Centre
17 21 (9.46%) Linux
17 21 (9.46%) Management Information System
18 20 (9.01%) Active Directory
18 20 (9.01%) Cisco
19 19 (8.56%) .NET
19 19 (8.56%) Change Management
19 19 (8.56%) Telecoms
20 18 (8.11%) VMware
20 18 (8.11%) Disaster Recovery

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.60%) SharePoint
2 3 (1.35%) TPMS
3 2 (0.90%) MS Exchange
4 1 (0.45%) OpenEdge
4 1 (0.45%) Skype for Business
Applications
1 8 (3.60%) Microsoft Excel
2 6 (2.70%) MS Visio
3 3 (1.35%) InfoPath
3 3 (1.35%) Microsoft Office
Business Applications
1 1 (0.45%) Dynamics CRM
1 1 (0.45%) Magento
1 1 (0.45%) Misys Midas
1 1 (0.45%) Oracle Applications
1 1 (0.45%) Remedy ITSM
1 1 (0.45%) Shopify
Cloud Services
1 35 (15.77%) Azure
2 15 (6.76%) AWS
3 8 (3.60%) Office 365
4 7 (3.15%) Power Platform
5 4 (1.80%) Azure Active Directory
6 3 (1.35%) Cloud Computing
7 2 (0.90%) AWS CloudFormation
7 2 (0.90%) IaaS
7 2 (0.90%) PaaS
8 1 (0.45%) Akamai
8 1 (0.45%) Amazon CloudWatch
8 1 (0.45%) Amazon EC2
8 1 (0.45%) Amazon EMR
8 1 (0.45%) Amazon Kinesis
8 1 (0.45%) Amazon S3
8 1 (0.45%) AWS Lambda
8 1 (0.45%) OneDrive
8 1 (0.45%) Oracle CX
8 1 (0.45%) Serverless
Communications & Networking
1 9 (4.05%) Remote Desktop
1 9 (4.05%) SAN
2 7 (3.15%) Firewall
2 7 (3.15%) NAS
2 7 (3.15%) VSAN
3 6 (2.70%) Converged Networks
4 5 (2.25%) DNS
4 5 (2.25%) LAN
4 5 (2.25%) WAN
5 4 (1.80%) Cisco IPT
5 4 (1.80%) Unified Communications
5 4 (1.80%) Wireless
6 3 (1.35%) DHCP
6 3 (1.35%) GSM
6 3 (1.35%) Internet
7 2 (0.90%) Cisco Nexus
7 2 (0.90%) NetScaler
7 2 (0.90%) Skype
8 1 (0.45%) iSCSI
8 1 (0.45%) Software-Defined Networking
Database & Business Intelligence
1 22 (9.91%) SQL Server
2 8 (3.60%) SQL Server 2016
3 7 (3.15%) NoSQL
3 7 (3.15%) Power BI
4 6 (2.70%) Big Data
4 6 (2.70%) PostgreSQL
5 5 (2.25%) Data Warehouse
5 5 (2.25%) Enterprise Data Warehouse
5 5 (2.25%) OLAP
5 5 (2.25%) OLTP
5 5 (2.25%) Relational Database
6 4 (1.80%) RDBMS
7 3 (1.35%) SQL Server 2014
8 2 (0.90%) Oracle Database
8 2 (0.90%) Oracle Reports
9 1 (0.45%) Amazon DynamoDB
9 1 (0.45%) MySQL
9 1 (0.45%) QlikView
9 1 (0.45%) SQL Server Integration Services
9 1 (0.45%) SQL Server Reporting Services
Development Applications
1 3 (1.35%) Oracle Forms
1 3 (1.35%) Visual Studio
2 2 (0.90%) AdminStudio
2 2 (0.90%) Git (software)
2 2 (0.90%) Team Foundation Server
3 1 (0.45%) Bitbucket
3 1 (0.45%) Jenkins
3 1 (0.45%) Visual Studio Team System
3 1 (0.45%) WebSpeed
General
1 40 (18.02%) Finance
2 19 (8.56%) Telecoms
3 14 (6.31%) Manufacturing
4 11 (4.95%) Retail
5 10 (4.50%) Marketing
5 10 (4.50%) Public Sector
6 7 (3.15%) Electronics
7 5 (2.25%) Local Government
8 3 (1.35%) Billing
8 3 (1.35%) Housing Association
9 2 (0.90%) Advertising
10 1 (0.45%) French Language
10 1 (0.45%) German Language
10 1 (0.45%) Police
10 1 (0.45%) Swedish Language
Job Titles
1 37 (16.67%) Service Manager
2 31 (13.96%) Delivery Manager
3 23 (10.36%) Service Delivery Manager
4 21 (9.46%) Analyst
5 16 (7.21%) Developer
6 14 (6.31%) IT Manager
7 13 (5.86%) Administrator
8 11 (4.95%) Consultant
8 11 (4.95%) DBA
9 10 (4.50%) SQL DBA
9 10 (4.50%) Technology Director
10 9 (4.05%) Applications Support
10 9 (4.05%) Support Engineer
11 8 (3.60%) Support Analyst
12 7 (3.15%) .NET Developer
12 7 (3.15%) Applications Manager
12 7 (3.15%) C# .NET Developer
12 7 (3.15%) C# Developer
12 7 (3.15%) Hardware Engineer
12 7 (3.15%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 19 (8.56%) .NET
2 12 (5.41%) .NET Framework
3 7 (3.15%) AngularJS
3 7 (3.15%) React
3 7 (3.15%) Web Services
4 6 (2.70%) ASP.NET
4 6 (2.70%) HTML
5 3 (1.35%) Backbone.js
5 3 (1.35%) CSS
5 3 (1.35%) HTML5
5 3 (1.35%) jQuery
6 1 (0.45%) Hibernate
6 1 (0.45%) Middleware
6 1 (0.45%) REST
6 1 (0.45%) SOAP
Miscellaneous
1 23 (10.36%) Analytical Skills
2 22 (9.91%) Data Centre
3 21 (9.46%) Management Information System
4 13 (5.86%) Replication
5 11 (4.95%) Self-Motivation
6 10 (4.50%) Enterprise Storage
7 9 (4.05%) Driving Licence
8 8 (3.60%) Virtual Team
9 7 (3.15%) Algorithms
10 6 (2.70%) Clustering
11 5 (2.25%) CCTV
11 5 (2.25%) Client/Server
11 5 (2.25%) Hybrid Cloud
11 5 (2.25%) Linux Command Line
11 5 (2.25%) Smart Meter
12 4 (1.80%) CMDB
12 4 (1.80%) e-Health
12 4 (1.80%) User Experience
13 3 (1.35%) Internet of Things
14 2 (0.90%) Symmetrix
Operating Systems
1 35 (15.77%) Windows
2 21 (9.46%) Linux
3 8 (3.60%) Unix
4 5 (2.25%) Windows 10
5 4 (1.80%) Red Hat Enterprise Linux
5 4 (1.80%) Windows Server
6 3 (1.35%) CentOS
6 3 (1.35%) Fedora
6 3 (1.35%) Ubuntu
7 1 (0.45%) Apple iOS
7 1 (0.45%) VMS
7 1 (0.45%) Windows 7
7 1 (0.45%) Windows Server 2003
7 1 (0.45%) Windows Server 2008
Processes & Methodologies
1 77 (34.68%) ITIL
2 46 (20.72%) Service Management
3 43 (19.37%) Agile Software Development
4 33 (14.86%) Continuous Improvement
4 33 (14.86%) Problem Management
5 28 (12.61%) Project Delivery
6 27 (12.16%) Problem-Solving
7 26 (11.71%) Project Management
8 25 (11.26%) Risk Management
9 24 (10.81%) Incident Management
9 24 (10.81%) SDLC
10 19 (8.56%) Change Management
11 18 (8.11%) Disaster Recovery
12 17 (7.66%) DevOps
13 15 (6.76%) Cybersecurity
14 14 (6.31%) ITSM
14 14 (6.31%) Migration
14 14 (6.31%) Presales
15 13 (5.86%) Root Cause Analysis
15 13 (5.86%) Strategic Planning
Programming Languages
1 29 (13.06%) SQL
2 16 (7.21%) C#
3 10 (4.50%) PowerShell
4 7 (3.15%) JavaScript
4 7 (3.15%) Perl
5 6 (2.70%) Java
6 5 (2.25%) Python
6 5 (2.25%) Uniface
7 4 (1.80%) C
8 3 (1.35%) Bash Shell
8 3 (1.35%) T-SQL
9 1 (0.45%) PHP
9 1 (0.45%) Progress 4GL
9 1 (0.45%) Ruby
9 1 (0.45%) Shell Script
9 1 (0.45%) VB
Qualifications
1 33 (14.86%) Degree
2 11 (4.95%) Security Cleared
3 7 (3.15%) SC Cleared
4 6 (2.70%) VMware Certified Professional (VCP)
5 5 (2.25%) CCNA
5 5 (2.25%) Cisco Certification
6 4 (1.80%) ITIL Certification
6 4 (1.80%) ITIL Foundation Certificate
7 3 (1.35%) MCSA
7 3 (1.35%) MCSE
7 3 (1.35%) Microsoft Certification
8 2 (0.90%) Master's Degree
9 1 (0.45%) Computer Science Degree
9 1 (0.45%) Dell Certification
9 1 (0.45%) DV Cleared
9 1 (0.45%) MCP
9 1 (0.45%) Novell Certification
Quality Assurance & Compliance
1 42 (18.92%) SLA
2 5 (2.25%) ISO/IEC 27001
3 4 (1.80%) ISO/IEC 20000
4 3 (1.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 3 (1.35%) PCI DSS
5 1 (0.45%) GDPR
5 1 (0.45%) QA
System Software
1 20 (9.01%) Active Directory
2 17 (7.66%) VMware Infrastructure
3 6 (2.70%) Terminal Services
4 5 (2.25%) Hyper-V
4 5 (2.25%) vSphere
5 4 (1.80%) VMware ESXi
5 4 (1.80%) XenApp
6 3 (1.35%) Docker
6 3 (1.35%) NFS
6 3 (1.35%) Samba
6 3 (1.35%) VirtualBox
6 3 (1.35%) Xen
7 2 (0.90%) SRDF
7 2 (0.90%) XenDesktop
8 1 (0.45%) Firmware
Systems Management
1 8 (3.60%) SCCM
1 8 (3.60%) vCenter Server
2 7 (3.15%) Avamar
3 6 (2.70%) Ansible
4 5 (2.25%) Backup Exec
4 5 (2.25%) EMC NetWorker
4 5 (2.25%) Foglight
4 5 (2.25%) LiteSpeed
5 4 (1.80%) Cisco CUCM
5 4 (1.80%) Cisco UCCE
5 4 (1.80%) Microsoft Intune
6 3 (1.35%) Docker Swarm
6 3 (1.35%) FortiGate
6 3 (1.35%) Kubernetes
6 3 (1.35%) Nagios
6 3 (1.35%) OpenNMS
6 3 (1.35%) Puppet
6 3 (1.35%) ZABBIX
7 2 (0.90%) Tivoli
7 2 (0.90%) Tivoli Storage Manager
Vendors
1 44 (19.82%) Microsoft
2 20 (9.01%) Cisco
3 18 (8.11%) VMware
4 12 (5.41%) EMC
5 10 (4.50%) Dell
6 9 (4.05%) Citrix
7 8 (3.60%) Oracle
8 6 (2.70%) Remedy
8 6 (2.70%) Veeam
9 5 (2.25%) SAP
9 5 (2.25%) ServiceNow
9 5 (2.25%) SolarWinds
10 4 (1.80%) Brocade
10 4 (1.80%) CA
10 4 (1.80%) Red Hat
10 4 (1.80%) Verint
11 3 (1.35%) Cloudera
11 3 (1.35%) F5
11 3 (1.35%) Hortonworks
11 3 (1.35%) Palo Alto