Ticket Management Jobs in the East of England

Ticket Management
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 185 221 269
Rank change year-on-year +36 +48 -94
Permanent jobs citing Ticket Management 26 24 10
As % of all permanent jobs advertised in the East of England 0.43% 0.42% 0.16%
As % of the Processes & Methodologies category 0.53% 0.45% 0.17%
Number of salaries quoted 25 17 5
10th Percentile - £25,250 -
25th Percentile £21,250 £30,750 £19,000
Median annual salary (50th Percentile) £25,000 £31,560 £21,500
Median % change year-on-year -20.79% +46.79% -41.10%
75th Percentile £38,750 £43,750 £43,250
90th Percentile £43,750 - £43,550
England median annual salary £40,000 £36,500 £34,000
% change year-on-year +9.59% +7.35% -6.85%

All Process and Methodology Skills
East of England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,911 5,391 6,045
As % of all permanent jobs advertised in the East of England 81.56% 95.05% 94.82%
Number of salaries quoted 3,672 2,341 2,734
10th Percentile £25,809 £29,000 £27,500
25th Percentile £32,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £70,000 £65,000
90th Percentile £76,250 £85,000 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Ticket Management
Job Vacancy Trend in the East of England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Ticket Management in the East of England

Ticket Management
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Ticket Management in the East of England.

Salary trend for Ticket Management in the East of England

Ticket Management
Salary Histogram in the East of England

Salary distribution for jobs citing Ticket Management in the East of England over the 6 months to 19 April 2024.

Salary histogram for Ticket Management in the East of England

Ticket Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the East of England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bedfordshire - 15 £23,750 -
Hertfordshire +13 4 £41,250 -2.94% 1
Norfolk - 4 £31,000 -
Cambridgeshire +23 2 £52,500 +105.88% 1
Essex - 1 £37,500 -
Ticket Management
England

Ticket Management
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (26.92%) Microsoft Exchange
1 7 (26.92%) SharePoint
2 4 (15.38%) Exchange Server 2007
2 4 (15.38%) Exchange Server 2010
2 4 (15.38%) Exchange Server 2013
3 2 (7.69%) WordPress
Applications
1 5 (19.23%) Microsoft Office
2 1 (3.85%) Microsoft Excel
Cloud Services
1 20 (76.92%) Microsoft 365
2 6 (23.08%) Azure
3 4 (15.38%) Mimecast
4 2 (7.69%) AWS
4 2 (7.69%) Google Workspace
5 1 (3.85%) SAP Fieldglass
Communications & Networking
1 19 (73.08%) Firewall
2 17 (65.38%) VPN
3 6 (23.08%) DHCP
3 6 (23.08%) DNS
4 4 (15.38%) LAN
4 4 (15.38%) TCP/IP
4 4 (15.38%) WAN
5 2 (7.69%) IP Telephony
5 2 (7.69%) Wi-Fi
General
1 6 (23.08%) Public Sector
2 4 (15.38%) Telecoms
3 2 (7.69%) Social Skills
4 1 (3.85%) Analytical Skills
Job Titles
1 10 (38.46%) Support Engineer
2 8 (30.77%) Analyst
3 7 (26.92%) Service Analyst
3 7 (26.92%) Service Desk Analyst
4 6 (23.08%) 1st Line Engineer
4 6 (23.08%) 3rd Line Engineer
4 6 (23.08%) 3rd Line Support
4 6 (23.08%) 3rd Line Support Engineer
4 6 (23.08%) Active Directory Engineer
4 6 (23.08%) IT Engineer
4 6 (23.08%) Microsoft 365 Engineer
4 6 (23.08%) Service Desk Engineer
5 4 (15.38%) Technical Engineer
5 4 (15.38%) Technical Support
5 4 (15.38%) Technical Support Engineer
6 1 (3.85%) IT Analyst
6 1 (3.85%) Lead
6 1 (3.85%) Operations Manager
6 1 (3.85%) Service Desk Team Leader
6 1 (3.85%) Team Leader
Miscellaneous
1 13 (50.00%) Replication
Operating Systems
1 24 (92.31%) Windows
2 19 (73.08%) Windows Server
3 4 (15.38%) Windows Server 2008
3 4 (15.38%) Windows Server 2012
3 4 (15.38%) Windows Server 2016
4 2 (7.69%) Linux
4 2 (7.69%) Mac OS
5 1 (3.85%) VMS
Processes & Methodologies
1 14 (53.85%) Service Delivery
2 7 (26.92%) Focus Group
3 5 (19.23%) ITIL
4 4 (15.38%) Break/Fix
4 4 (15.38%) Problem-Solving
5 3 (11.54%) Customer Service
5 3 (11.54%) Remote Monitoring and Management
6 2 (7.69%) Data Security
6 2 (7.69%) Migration
7 1 (3.85%) Coaching
7 1 (3.85%) ITSM
7 1 (3.85%) Line Management
7 1 (3.85%) Mentoring
7 1 (3.85%) Proactive Monitoring
7 1 (3.85%) Service Management
7 1 (3.85%) Workflow
Programming Languages
1 2 (7.69%) PowerShell
Qualifications
1 1 (3.85%) Degree
Quality Assurance & Compliance
1 14 (53.85%) SLA
2 2 (7.69%) Cyber Essentials
3 1 (3.85%) QA
System Software
1 22 (84.62%) Active Directory
2 13 (50.00%) vSphere
3 4 (15.38%) Hyper-V
Systems Management
1 5 (19.23%) Microsoft Intune
2 4 (15.38%) Jamf Pro
Vendors
1 13 (50.00%) Microsoft
1 13 (50.00%) Veeam
1 13 (50.00%) VMware
2 2 (7.69%) Acronis
2 2 (7.69%) Apple
2 2 (7.69%) ConnectWise
2 2 (7.69%) Dell
2 2 (7.69%) Google
2 2 (7.69%) HP
2 2 (7.69%) MikroTik
2 2 (7.69%) Ubiquiti
2 2 (7.69%) WatchGuard
3 1 (3.85%) Freshdesk
3 1 (3.85%) SAP
3 1 (3.85%) ServiceNow