Ticket Management Jobs in England

Ticket Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 650 732 841
Rank change year-on-year +82 +109 -100
Permanent jobs citing Ticket Management 187 219 277
As % of all permanent jobs advertised in England 0.22% 0.23% 0.21%
As % of the Processes & Methodologies category 0.26% 0.24% 0.22%
Number of salaries quoted 164 157 164
10th Percentile £25,000 £25,000 £23,000
25th Percentile £27,500 £26,250 £26,875
Median annual salary (50th Percentile) £40,000 £36,500 £34,000
Median % change year-on-year +9.59% +7.35% -6.85%
75th Percentile £60,000 £47,500 £47,500
90th Percentile £68,925 £62,500 £52,775
UK median annual salary £39,750 £36,500 £34,000
% change year-on-year +8.90% +7.35% -6.85%

All Process and Methodology Skills
England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 72,981 89,600 124,867
As % of all permanent jobs advertised in England 85.92% 95.65% 95.66%
Number of salaries quoted 53,915 52,820 73,594
10th Percentile £29,000 £34,250 £33,306
25th Percentile £39,750 £46,000 £44,186
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,700 £60,000
% change year-on-year -10.86% +2.83% +9.09%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Ticket Management in England.

Salary trend for Ticket Management in England

Ticket Management
Salary Histogram in England

Salary distribution for jobs citing Ticket Management in England over the 6 months to 25 April 2024.

Salary histogram for Ticket Management in England

Ticket Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +128 52 £53,750 -6.52% 8
South East +18 44 £56,500 +82.26% 12
South West -10 26 £36,250 -19.44% 6
East of England +31 25 £27,500 -12.86% 3
Midlands +7 21 £32,500 +30.00% 5
North of England -3 16 £49,750 +17.06% 5
West Midlands +26 12 £35,000 +5.66% 3
Yorkshire +59 10 £45,000 - 1
East Midlands -23 9 £24,750 -1.00% 2
North East +4 6 £60,000 +41.18% 1
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (18.18%) SharePoint
2 24 (12.83%) Microsoft Exchange
3 5 (2.67%) Confluence
4 4 (2.14%) Exchange Server 2007
4 4 (2.14%) Exchange Server 2010
4 4 (2.14%) Exchange Server 2013
5 2 (1.07%) WordPress
Applications
1 26 (13.90%) Microsoft Office
2 18 (9.63%) Microsoft Excel
3 16 (8.56%) MS Visio
4 15 (8.02%) Microsoft PowerPoint
Business Applications
1 20 (10.70%) Dynamics CRM
2 4 (2.14%) Carpe Diem
2 4 (2.14%) Sage 200
3 1 (0.53%) Elite 3E
Cloud Services
1 75 (40.11%) Microsoft 365
2 50 (26.74%) Azure
3 29 (15.51%) Entra ID
4 22 (11.76%) Dynamics 365
4 22 (11.76%) Power Automate
5 16 (8.56%) OneDrive
6 8 (4.28%) AWS
7 7 (3.74%) GitHub
8 4 (2.14%) Mimecast
9 2 (1.07%) Google Workspace
9 2 (1.07%) Power Platform
10 1 (0.53%) SaaS
10 1 (0.53%) SAP Fieldglass
10 1 (0.53%) WhatsApp
Communications & Networking
1 38 (20.32%) VPN
2 33 (17.65%) Firewall
3 22 (11.76%) DNS
4 18 (9.63%) LAN
5 17 (9.09%) Remote Desktop
6 14 (7.49%) Wireless
7 13 (6.95%) DHCP
8 11 (5.88%) WAN
9 9 (4.81%) Network Security
9 9 (4.81%) Wi-Fi
10 7 (3.74%) TCP/IP
11 6 (3.21%) Wireshark
12 4 (2.14%) Skype
12 4 (2.14%) VLAN
12 4 (2.14%) VoIP
13 3 (1.60%) SD-WAN
14 2 (1.07%) 3G
14 2 (1.07%) 4G
14 2 (1.07%) Converged Networks
14 2 (1.07%) IP Telephony
Database & Business Intelligence
1 2 (1.07%) Power BI
2 1 (0.53%) SQL Server
Development Applications
1 18 (9.63%) JIRA
2 1 (0.53%) Selenium
2 1 (0.53%) SpecFlow
General
1 77 (41.18%) Social Skills
2 35 (18.72%) Law
3 33 (17.65%) Analytical Skills
4 17 (9.09%) Finance
5 8 (4.28%) Telecoms
6 5 (2.67%) Public Sector
7 4 (2.14%) Legal
7 4 (2.14%) Retail
8 3 (1.60%) Presentation Skills
9 2 (1.07%) Back Office
9 2 (1.07%) Documentation Skills
9 2 (1.07%) Manufacturing
9 2 (1.07%) Military
9 2 (1.07%) Tech for Good
10 1 (0.53%) Banking
10 1 (0.53%) Games
10 1 (0.53%) Inclusion and Diversity
10 1 (0.53%) Retail Banking
Job Titles
1 42 (22.46%) Support Engineer
2 38 (20.32%) Analyst
3 25 (13.37%) Consultant
4 19 (10.16%) Service Analyst
4 19 (10.16%) Service Desk Analyst
5 17 (9.09%) Dynamics 365 Consultant
5 17 (9.09%) IT Support
6 16 (8.56%) Desktop Support
6 16 (8.56%) Lead
7 15 (8.02%) Desktop Engineer
7 15 (8.02%) Desktop Support Engineer
8 14 (7.49%) CRM Consultant
9 13 (6.95%) IT Engineer
9 13 (6.95%) Senior
10 12 (6.42%) IT Analyst
10 12 (6.42%) Microsoft Consultant
11 11 (5.88%) Service Desk Engineer
12 9 (4.81%) Team Leader
12 9 (4.81%) Technical Engineer
12 9 (4.81%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (0.53%) EDI
1 1 (0.53%) Gherkin
1 1 (0.53%) Spring
Miscellaneous
1 13 (6.95%) Management Information System
2 12 (6.42%) Replication
3 7 (3.74%) CCTV
3 7 (3.74%) Onboarding
4 6 (3.21%) Cyber Threat
5 5 (2.67%) Video Conferencing
6 4 (2.14%) FMCG
7 3 (1.60%) Data Centre
7 3 (1.60%) iPad
7 3 (1.60%) iPhone
8 2 (1.07%) Digital Signage
9 1 (0.53%) Cloud Native
9 1 (0.53%) Public Cloud
9 1 (0.53%) Security Operations Centre
9 1 (0.53%) Self-Motivation
Operating Systems
1 83 (44.39%) Windows
2 27 (14.44%) Windows Server
3 17 (9.09%) Linux
4 7 (3.74%) Apple iOS
4 7 (3.74%) Unix
4 7 (3.74%) Windows 10
4 7 (3.74%) Windows 7
5 6 (3.21%) Mac OS
6 5 (2.67%) Red Hat Enterprise Linux
7 4 (2.14%) CentOS
7 4 (2.14%) SUSE
7 4 (2.14%) Ubuntu
7 4 (2.14%) Windows Server 2008
7 4 (2.14%) Windows Server 2012
7 4 (2.14%) Windows Server 2016
8 3 (1.60%) Android
9 1 (0.53%) VMS
9 1 (0.53%) Windows 8
Processes & Methodologies
1 49 (26.20%) Problem-Solving
2 42 (22.46%) Customer Service
3 38 (20.32%) ITIL
4 25 (13.37%) Service Delivery
5 24 (12.83%) CRM
6 23 (12.30%) Test Automation
7 22 (11.76%) Build Automation
7 22 (11.76%) Continuous Integration
7 22 (11.76%) Data Modelling
7 22 (11.76%) DevOps
7 22 (11.76%) Problem Management
8 20 (10.70%) Continuous Improvement
8 20 (10.70%) Incident Management
9 19 (10.16%) Break/Fix
9 19 (10.16%) ITSM
10 16 (8.56%) Asset Management
10 16 (8.56%) Service Management
11 15 (8.02%) BPR
11 15 (8.02%) Change Management
12 14 (7.49%) Mentoring
Programming Languages
1 15 (8.02%) SQL
2 8 (4.28%) Java
3 2 (1.07%) PowerShell
4 1 (0.53%) C#
Qualifications
1 27 (14.44%) Degree
2 6 (3.21%) A+ Certification
2 6 (3.21%) CCNA
2 6 (3.21%) Cisco Certification
3 5 (2.67%) Network+ Certification
4 4 (2.14%) Security Cleared
5 3 (1.60%) SC Cleared
6 2 (1.07%) DBS Check
6 2 (1.07%) ITIL Foundation Certificate
7 1 (0.53%) Computer Science Degree
7 1 (0.53%) ITIL Certification
7 1 (0.53%) JNCIA
Quality Assurance & Compliance
1 45 (24.06%) SLA
2 7 (3.74%) ISO/IEC 27001
2 7 (3.74%) NCSC
2 7 (3.74%) QA
3 6 (3.21%) GDPR
3 6 (3.21%) GRC
3 6 (3.21%) PCI DSS
4 5 (2.67%) Accessibility
5 2 (1.07%) Cyber Essentials
System Software
1 83 (44.39%) Active Directory
2 12 (6.42%) vSphere
3 8 (4.28%) Hyper-V
4 1 (0.53%) Docker
4 1 (0.53%) VMware Infrastructure
Systems Management
1 43 (22.99%) Microsoft Intune
2 10 (5.35%) SCCM
3 6 (3.21%) CSIRT
4 5 (2.67%) Opsgenie
5 4 (2.14%) AirWatch
5 4 (2.14%) Jamf Pro
6 1 (0.53%) Autotask
6 1 (0.53%) Kubernetes
6 1 (0.53%) Single Sign-On
Vendors
1 84 (44.92%) Microsoft
2 17 (9.09%) Citrix
3 16 (8.56%) ServiceNow
4 15 (8.02%) Cisco
5 13 (6.95%) VMware
6 12 (6.42%) iManage
6 12 (6.42%) Veeam
7 9 (4.81%) Red Hat
8 7 (3.74%) Aderant
8 7 (3.74%) AppDynamics
9 6 (3.21%) Qualys
9 6 (3.21%) WatchGuard
10 4 (2.14%) Avaya
10 4 (2.14%) Sage
11 3 (1.60%) Apple
11 3 (1.60%) Bomgar
11 3 (1.60%) Fortinet
11 3 (1.60%) Ubiquiti
12 2 (1.07%) Acronis
12 2 (1.07%) MikroTik