1st/2nd Line Support Job Trends in Edinburgh

1st/2nd Line Support
Scotland > Edinburgh

The median 1st/2nd Line Support salary in Edinburgh is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 102 - 100
Rank change year-on-year - - +55
Permanent jobs requiring a 1st/2nd Line Support 1 0 2
As % of all permanent jobs in Edinburgh 0.10% - 0.20%
As % of the Job Titles category 0.11% - 0.21%
Number of salaries quoted 1 0 2
10th Percentile - - £29,325
25th Percentile £33,500 - £29,438
Median annual salary (50th Percentile) £35,000 - £30,250
Median % change year-on-year - - -34.24%
75th Percentile £36,500 - £31,313
90th Percentile - - £31,575
Scotland median annual salary £37,500 £26,500 £29,000
% change year-on-year +41.51% -8.62% -36.96%

All Permanent IT Job Vacancies
Edinburgh

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Edinburgh. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Edinburgh with a recognized job title 898 1,136 959
% of permanent jobs with a recognized job title 90.25% 94.51% 96.38%
Number of salaries quoted 436 462 774
10th Percentile £25,250 £35,105 £30,000
25th Percentile £29,500 £45,000 £42,905
Median annual salary (50th Percentile) £45,000 £56,504 £62,500
Median % change year-on-year -20.36% -9.59% +4.17%
75th Percentile £70,313 £75,000 £75,000
90th Percentile £90,000 £93,778 £91,934
Scotland median annual salary £45,000 £55,000 £50,000
% change year-on-year -18.18% +10.00% -9.09%

1st/2nd Line Support
Job Vacancy Trend in Edinburgh

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised in Edinburgh.

1st/2nd Line Support job vacancy trend in Edinburgh

1st/2nd Line Support
Salary Trend in Edinburgh

Salary distribution trend for 1st/2nd Line Support job vacancies in Edinburgh.

Salary distribution trend for 1st/2nd Line Support job vacancies in Edinburgh

1st/2nd Line Support Skill Set
Top 16 Co-Occurring Skills & Capabilities in Edinburgh

For the 6 months to 18 December 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Edinburgh region featuring 1st/2nd Line Support in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Azure
1 1 (100.00%) Customer Service
1 1 (100.00%) Cyber Essentials
1 1 (100.00%) Cybersecurity
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Entra ID
1 1 (100.00%) Hyper-V
1 1 (100.00%) ISO/IEC 27001
1 1 (100.00%) Mentoring
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Edinburgh by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
General
1 1 (100.00%) Documentation Skills
1 1 (100.00%) Retail
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Onboarding
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Cybersecurity
1 1 (100.00%) Mentoring
1 1 (100.00%) Problem-Solving
Quality Assurance & Compliance
1 1 (100.00%) Cyber Essentials
1 1 (100.00%) ISO/IEC 27001
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) Hyper-V
Vendors
1 1 (100.00%) Microsoft