Customer Service Jobs in Edinburgh

Customer Service
Scotland > Edinburgh

The table below provides summary statistics for permanent job vacancies advertised in Edinburgh requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 13 June 2025, comparing them to the same period in the previous two years.

6 months to
13 Jun 2025
Same period 2024 Same period 2023
Rank 14 56 43
Rank change year-on-year +42 -13 +37
Permanent jobs citing Customer Service 113 51 117
As % of all permanent jobs advertised in Edinburgh 13.17% 3.21% 6.48%
As % of the Processes & Methodologies category 13.60% 3.69% 6.79%
Number of salaries quoted 55 23 67
10th Percentile £27,550 £24,092 £29,350
25th Percentile - £26,250 £33,140
Median annual salary (50th Percentile) £32,851 £39,500 £60,249
Median % change year-on-year -16.83% -34.44% +81.87%
75th Percentile £32,951 £46,125 £72,500
90th Percentile £60,026 £58,612 £80,000
Scotland median annual salary £32,851 £39,500 £40,000
% change year-on-year -16.83% -1.25% +33.33%

All Process and Methodology Skills
Edinburgh

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Edinburgh.

Permanent vacancies with a requirement for process or methodology skills 831 1,382 1,724
As % of all permanent jobs advertised in Edinburgh 96.85% 87.08% 95.51%
Number of salaries quoted 360 961 1,008
10th Percentile £26,156 £35,000 £35,745
25th Percentile £32,951 £46,250 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +4.35%
75th Percentile £80,000 £73,000 £77,715
90th Percentile £98,474 £96,539 £89,472
Scotland median annual salary £51,645 £52,500 £57,500
% change year-on-year -1.63% -8.70% +4.55%

Customer Service
Job Vacancy Trend in Edinburgh

Job postings citing Customer Service as a proportion of all IT jobs advertised in Edinburgh.

Job vacancy trend for Customer Service in Edinburgh

Customer Service
Salary Trend in Edinburgh

3-month moving average salary quoted in jobs citing Customer Service in Edinburgh.

Salary trend for Customer Service in Edinburgh

Customer Service
Salary Histogram in Edinburgh

Salary distribution for jobs citing Customer Service in Edinburgh over the 6 months to 13 June 2025.

Salary histogram for Customer Service in Edinburgh

Customer Service
Job Locations in Edinburgh

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Edinburgh region over the 6 months to 13 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Balerno - 11 £32,851 - 1
Customer Service
Scotland

Customer Service
Co-occurring Skills and Capabilities in Edinburgh by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.77%) Confluence
2 1 (0.88%) CICS
2 1 (0.88%) SharePoint
Applications
1 10 (8.85%) Microsoft Excel
2 4 (3.54%) Microsoft Office
2 4 (3.54%) Microsoft PowerPoint
3 3 (2.65%) Chatbot
Cloud Services
1 4 (3.54%) SaaS
2 3 (2.65%) Microsoft 365
2 3 (2.65%) Power Platform
3 2 (1.77%) Azure
4 1 (0.88%) AWS
4 1 (0.88%) Collibra
4 1 (0.88%) Microsoft Purview
4 1 (0.88%) OneDrive
Communications & Networking
1 3 (2.65%) Software-Defined Networking
2 1 (0.88%) Firewall
2 1 (0.88%) FTP
2 1 (0.88%) LAN
2 1 (0.88%) PuTTY
2 1 (0.88%) SSL
2 1 (0.88%) WAN
Database & Business Intelligence
1 5 (4.42%) MS Access
2 3 (2.65%) Power BI
2 3 (2.65%) Tableau
3 1 (0.88%) Metadata
Development Applications
1 3 (2.65%) JIRA
2 1 (0.88%) ERwin
General
1 81 (71.68%) Finance
2 60 (53.10%) Retail
3 22 (19.47%) Social Skills
4 21 (18.58%) Analytical Skills
5 8 (7.08%) Banking
6 6 (5.31%) Organisational Skills
7 3 (2.65%) Presentation Skills
8 2 (1.77%) Inclusion and Diversity
9 1 (0.88%) Financial Institution
Job Titles
1 30 (26.55%) Analyst
2 12 (10.62%) Customer Analyst
2 12 (10.62%) Customer Service Analyst
2 12 (10.62%) Service Analyst
3 11 (9.73%) Operations Analyst
4 8 (7.08%) Fraud Analyst
5 5 (4.42%) Infrastructure Analyst
5 5 (4.42%) Lead
5 5 (4.42%) Senior
6 4 (3.54%) Asset Management Analyst
6 4 (3.54%) Risk Manager
6 4 (3.54%) Software Analyst
7 3 (2.65%) Account Manager
7 3 (2.65%) Customer Service Representative
7 3 (2.65%) Senior Analyst
7 3 (2.65%) Trainer
8 2 (1.77%) Field Engineer
8 2 (1.77%) Infrastructure Manager
8 2 (1.77%) IT Manager
8 2 (1.77%) Network Analyst
Libraries, Frameworks & Software Standards
1 2 (1.77%) EDI
2 1 (0.88%) Middleware
Miscellaneous
1 4 (3.54%) Mainframe
2 3 (2.65%) Clustering
2 3 (2.65%) Product Ownership
3 2 (1.77%) EPoS
3 2 (1.77%) Onboarding
3 2 (1.77%) Private Cloud
4 1 (0.88%) CMDB
4 1 (0.88%) Driving Licence
4 1 (0.88%) iSeries
Operating Systems
1 4 (3.54%) zOS
2 2 (1.77%) Linux
2 2 (1.77%) Unix
3 1 (0.88%) Red Hat Enterprise Linux
3 1 (0.88%) Solaris
3 1 (0.88%) Windows
Processes & Methodologies
1 64 (56.64%) Coaching
1 64 (56.64%) Customer Experience
2 24 (21.24%) Stakeholder Management
3 19 (16.81%) Agile
4 17 (15.04%) Roadmaps
5 15 (13.27%) CI/CD
5 15 (13.27%) Continuous Delivery
5 15 (13.27%) Continuous Integration
5 15 (13.27%) DevOps
5 15 (13.27%) Technology Roadmap
6 14 (12.39%) Operational Stability
7 8 (7.08%) Analytics
7 8 (7.08%) Artificial Intelligence
7 8 (7.08%) Decision-Making
7 8 (7.08%) Problem-Solving
8 7 (6.19%) Business Intelligence
9 6 (5.31%) Actionable Insight
9 6 (5.31%) Continuous Improvement
10 5 (4.42%) Asset Management
10 5 (4.42%) ITIL
Programming Languages
1 6 (5.31%) Python
2 4 (3.54%) SQL
3 3 (2.65%) R
Qualifications
1 7 (6.19%) Degree
2 2 (1.77%) CCNA
2 2 (1.77%) Cisco Certification
3 1 (0.88%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (9.73%) Sarbanes-Oxley
2 3 (2.65%) Actionable Recommendations
3 2 (1.77%) GDPR
3 2 (1.77%) SLA
4 1 (0.88%) Accessibility
4 1 (0.88%) Data Quality
System Software
1 2 (1.77%) RACF
2 1 (0.88%) VMware NSX
Vendors
1 53 (46.90%) BT
2 8 (7.08%) Microsoft
3 6 (5.31%) ServiceNow
4 3 (2.65%) Cisco
4 3 (2.65%) F5
4 3 (2.65%) Fortinet
4 3 (2.65%) Genesys
4 3 (2.65%) PayPal
4 3 (2.65%) Verint
5 2 (1.77%) Draytek
5 2 (1.77%) LogicMonitor
5 2 (1.77%) NETGEAR
5 2 (1.77%) SolarWinds
5 2 (1.77%) Splunk
5 2 (1.77%) Ubiquiti
6 1 (0.88%) Google
6 1 (0.88%) IBM
6 1 (0.88%) Informatica
6 1 (0.88%) Red Hat
6 1 (0.88%) VMware