First Line Help Desk Analyst Jobs in England

First Line Help Desk Analyst
UK > England

The median First Line Help Desk Analyst salary in England is £24,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 816 922 1122
Rank change year-on-year +106 +200 -279
Permanent jobs requiring a First Line Help Desk Analyst 26 7 13
As % of all permanent jobs advertised in England 0.030% 0.008% 0.010%
As % of the Job Titles category 0.032% 0.008% 0.010%
Number of salaries quoted 26 7 11
10th Percentile £20,750 £20,250 £21,750
25th Percentile £21,250 £22,875 £24,906
Median annual salary (50th Percentile) £24,000 £25,000 £26,000
Median % change year-on-year -4.00% -3.85% +18.86%
75th Percentile £25,000 £28,750 £27,000
90th Percentile - £29,250 £28,750
UK median annual salary £24,000 £25,000 £26,000
% change year-on-year -4.00% -3.85% +18.86%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,536 84,581 127,040
% of permanent jobs with a recognized job title 94.47% 91.51% 96.11%
Number of salaries quoted 60,273 53,585 75,560
10th Percentile £28,500 £32,595 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,820 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

First Line Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured First Line Help Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for First Line Help Desk Analyst in England

First Line Help Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing First Line Help Desk Analyst in England.

Salary trend for First Line Help Desk Analyst in England

First Line Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Analyst within the England region over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +38 19 £24,000 -4.00% 2
North of England +49 7 £21,000 -13.40% 1
North West +8 4 £21,000 - 1
Yorkshire - 3 £21,000 -
First Line Help Desk Analyst
UK

First Line Help Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in England

For the 6 months to 2 May 2024, First Line Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring First Line Help Desk Analyst in the job title.

1 21 (80.77%) Active Directory
2 18 (69.23%) Microsoft Office
2 18 (69.23%) Windows
2 18 (69.23%) Microsoft
3 16 (61.54%) Customer Service
4 15 (57.69%) SLA
4 15 (57.69%) Microsoft 365
5 12 (46.15%) Windows 10
5 12 (46.15%) WatchGuard
5 12 (46.15%) Security Cleared
5 12 (46.15%) DHCP
5 12 (46.15%) DNS
5 12 (46.15%) SharePoint
5 12 (46.15%) Firewall
5 12 (46.15%) Problem-Solving
6 9 (34.62%) Gamification
7 4 (15.38%) Social Skills
8 3 (11.54%) Documentation Skills
8 3 (11.54%) Wi-Fi
8 3 (11.54%) Law
8 3 (11.54%) VoIP
8 3 (11.54%) assyst
8 3 (11.54%) Degree
8 3 (11.54%) ServiceNow
8 3 (11.54%) Entra ID
8 3 (11.54%) Azure

First Line Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (46.15%) SharePoint
Applications
1 18 (69.23%) Microsoft Office
Business Applications
1 3 (11.54%) assyst
Cloud Services
1 15 (57.69%) Microsoft 365
2 3 (11.54%) Azure
2 3 (11.54%) Entra ID
Communications & Networking
1 12 (46.15%) DHCP
1 12 (46.15%) DNS
1 12 (46.15%) Firewall
2 3 (11.54%) VoIP
2 3 (11.54%) Wi-Fi
General
1 4 (15.38%) Social Skills
2 3 (11.54%) Documentation Skills
2 3 (11.54%) Law
Operating Systems
1 18 (69.23%) Windows
2 12 (46.15%) Windows 10
Processes & Methodologies
1 16 (61.54%) Customer Service
2 12 (46.15%) Problem-Solving
3 9 (34.62%) Gamification
Qualifications
1 12 (46.15%) Security Cleared
2 3 (11.54%) Degree
Quality Assurance & Compliance
1 15 (57.69%) SLA
System Software
1 21 (80.77%) Active Directory
Vendors
1 18 (69.23%) Microsoft
2 12 (46.15%) WatchGuard
3 3 (11.54%) ServiceNow