Customer Service Jobs in England

Customer Service
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 26 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 26 54 65
Rank change year-on-year +28 +11 -7
Permanent jobs citing Customer Service 5,838 4,766 7,359
As % of all permanent jobs advertised in England 6.62% 5.46% 5.33%
As % of the Processes & Methodologies category 7.85% 5.72% 5.56%
Number of salaries quoted 4,305 2,936 4,051
10th Percentile £22,614 £23,750 £22,500
25th Percentile £25,250 £27,815 £26,500
Median annual salary (50th Percentile) £32,000 £35,000 £37,500
Median % change year-on-year -8.57% -6.67% +1.19%
75th Percentile £47,500 £55,000 £55,000
90th Percentile £62,500 £70,000 £67,500
UK median annual salary £32,000 £35,500 £37,500
% change year-on-year -9.86% -5.33% +2.93%

All Process and Methodology Skills
England

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 74,345 83,353 132,402
As % of all permanent jobs advertised in England 84.31% 95.57% 95.92%
Number of salaries quoted 54,380 49,710 73,171
10th Percentile £29,000 £34,452 £33,500
25th Percentile £40,000 £46,095 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £93,750 £102,500 £97,500
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Customer Service
Job Vacancy Trend in England

Job postings citing Customer Service as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer Service in England

Customer Service
Salary Trend in England

3-month moving average salary quoted in jobs citing Customer Service in England.

Salary trend for Customer Service in England

Customer Service
Salary Histogram in England

Salary distribution for jobs citing Customer Service in England over the 6 months to 26 May 2024.

Salary histogram for Customer Service in England

Customer Service
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the England region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +11 1,390 £30,000 -10.45% 795
Midlands +38 1,216 £29,000 -21.62% 454
North of England +36 1,175 £30,438 -5.62% 667
London -4 866 £42,500 - 672
West Midlands +34 830 £29,500 -26.25% 252
North West +32 610 £30,438 -1.81% 357
South West +6 587 £30,000 -7.69% 362
East of England +19 578 £29,000 -6.45% 390
Yorkshire +45 436 £30,500 -6.15% 231
East Midlands +39 380 £29,000 -6.45% 199
North East +5 129 £29,500 -27.16% 89
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 385 (6.59%) SharePoint
2 317 (5.43%) Microsoft Exchange
3 48 (0.82%) CMS
3 48 (0.82%) IIS
4 44 (0.75%) nginx
5 37 (0.63%) Confluence
6 36 (0.62%) Camunda
7 16 (0.27%) WordPress
8 10 (0.17%) Apache
8 10 (0.17%) Oracle SOA Suite
9 9 (0.15%) SAS
10 8 (0.14%) Anypoint
10 8 (0.14%) Appian
10 8 (0.14%) Exchange Server 2013
10 8 (0.14%) Moodle
10 8 (0.14%) WebSphere
11 5 (0.086%) ArcGIS
11 5 (0.086%) Exchange Server 2010
12 4 (0.069%) Blackberry Enterprise Server
12 4 (0.069%) Tomcat
Applications
1 1,162 (19.90%) Microsoft Office
2 475 (8.14%) Microsoft Excel
3 76 (1.30%) Microsoft PowerPoint
4 56 (0.96%) Spreadsheet
5 21 (0.36%) Microsoft Project
6 18 (0.31%) Trello
7 13 (0.22%) MS Visio
8 8 (0.14%) Photoshop
9 7 (0.12%) Adobe Creative Suite
10 6 (0.10%) LightWave 3D
11 5 (0.086%) AutoCAD
12 4 (0.069%) Adobe Illustrator
12 4 (0.069%) Chatbot
12 4 (0.069%) EPLAN
12 4 (0.069%) SOLIDWORKS
13 3 (0.051%) InDesign
14 1 (0.017%) Adobe Premiere
14 1 (0.017%) MicroStation
Business Applications
1 134 (2.30%) Dynamics CRM
2 37 (0.63%) NEC Housing
3 22 (0.38%) SAP S/4HANA
4 21 (0.36%) Salesforce CRM
5 18 (0.31%) NetSuite
5 18 (0.31%) Sage 200
6 16 (0.27%) iTrent
7 14 (0.24%) Remedy ITSM
8 13 (0.22%) Infor SunSystems
9 12 (0.21%) Unit4 Business World
10 11 (0.19%) Dynamics NAV
11 10 (0.17%) Dynamics AX
11 10 (0.17%) Shopify
12 9 (0.15%) SAP HR
13 7 (0.12%) Elite 3E
13 7 (0.12%) Oracle General Ledger
14 6 (0.10%) Oracle Subledger Accounting
14 6 (0.10%) Sage CRM
14 6 (0.10%) SAP ERP
15 5 (0.086%) Magento
Cloud Services
1 1,325 (22.70%) Microsoft 365
2 848 (14.53%) Azure
3 238 (4.08%) Entra ID
4 231 (3.96%) Power Platform
5 191 (3.27%) Dynamics 365
6 154 (2.64%) AWS
7 134 (2.30%) Power Automate
8 111 (1.90%) SaaS
9 93 (1.59%) PowerApps
10 92 (1.58%) OneDrive
11 76 (1.30%) Azure DevOps
12 50 (0.86%) Mimecast
13 49 (0.84%) OpenShift
14 44 (0.75%) IBM Cloud
15 42 (0.72%) GCP
16 37 (0.63%) WhatsApp
17 33 (0.57%) Azure Logic Apps
17 33 (0.57%) Serverless
18 31 (0.53%) Cloud Computing
19 27 (0.46%) Google Workspace
Communications & Networking
1 403 (6.90%) Firewall
2 249 (4.27%) DNS
3 230 (3.94%) LAN
4 215 (3.68%) TCP/IP
5 199 (3.41%) WAN
6 194 (3.32%) DHCP
7 192 (3.29%) VPN
8 175 (3.00%) Wi-Fi
9 164 (2.81%) Wireless
10 163 (2.79%) Internet
11 119 (2.04%) VoIP
12 86 (1.47%) Intranet
13 76 (1.30%) VLAN
14 71 (1.22%) Network Security
15 60 (1.03%) Remote Desktop
16 52 (0.89%) MPLS
17 43 (0.74%) BGP
17 43 (0.74%) OSPF
18 42 (0.72%) Broadband
19 39 (0.67%) SAN
Database & Business Intelligence
1 240 (4.11%) SQL Server
2 143 (2.45%) Power BI
3 63 (1.08%) Oracle Database
4 56 (0.96%) MySQL
4 56 (0.96%) SQL Server Integration Services
5 48 (0.82%) MongoDB
6 37 (0.63%) Amazon RDS
6 37 (0.63%) SQL Server Reporting Services
7 32 (0.55%) PostgreSQL
8 31 (0.53%) Relational Database
9 26 (0.45%) SQL Server Analysis Services
10 24 (0.41%) Oracle Database 12c
11 21 (0.36%) GIS
12 20 (0.34%) BusinessObjects
13 14 (0.24%) Azure SQL Database
14 13 (0.22%) Data Lake
15 12 (0.21%) NoSQL
16 11 (0.19%) Data Warehouse
16 11 (0.19%) Geospatial Data
16 11 (0.19%) MariaDB
Development Applications
1 112 (1.92%) JIRA
2 44 (0.75%) Git
3 27 (0.46%) Jasmine
3 27 (0.46%) Karma Test Runner
4 21 (0.36%) Jenkins
5 14 (0.24%) Visual Studio
6 13 (0.22%) Robot Framework
7 11 (0.19%) IBM UrbanCode
8 8 (0.14%) Maven
9 7 (0.12%) MSI
10 6 (0.10%) Mercurial
10 6 (0.10%) SQL Server Management Studio (SSMS)
11 5 (0.086%) AdminStudio
11 5 (0.086%) InstallShield
11 5 (0.086%) webpack
12 3 (0.051%) GitLab
12 3 (0.051%) Moq
12 3 (0.051%) Octopus Deploy
12 3 (0.051%) PowerBuilder
12 3 (0.051%) Subversion
General
1 2,878 (49.30%) Social Skills
2 892 (15.28%) Finance
3 868 (14.87%) Analytical Skills
4 646 (11.07%) Organisational Skills
5 545 (9.34%) Retail
6 328 (5.62%) Inclusion and Diversity
7 282 (4.83%) Legal
8 255 (4.37%) Marketing
9 254 (4.35%) Telecoms
10 233 (3.99%) Public Sector
11 216 (3.70%) Military
12 198 (3.39%) Law
13 160 (2.74%) Manufacturing
14 155 (2.66%) Influencing Skills
15 151 (2.59%) Presentation Skills
16 141 (2.42%) Billing
17 132 (2.26%) Banking
18 89 (1.52%) Back Office
19 87 (1.49%) Documentation Skills
20 86 (1.47%) Local Government
Job Titles
1 971 (16.63%) Analyst
2 752 (12.88%) IT Support
3 494 (8.46%) Support Engineer
4 357 (6.12%) Senior
5 318 (5.45%) IT Engineer
6 313 (5.36%) Lead
7 294 (5.04%) Support Analyst
8 293 (5.02%) Administrator
9 292 (5.00%) IT Technician
10 282 (4.83%) Service Analyst
11 276 (4.73%) Support Technician
12 266 (4.56%) Technical Support
13 258 (4.42%) Consultant
14 251 (4.30%) Service Desk Analyst
15 241 (4.13%) Graduate
16 240 (4.11%) 1st Line Support
17 239 (4.09%) IT Support Engineer
18 213 (3.65%) IT Analyst
19 207 (3.55%) IT Support Technician
20 206 (3.53%) Developer
Libraries, Frameworks & Software Standards
1 149 (2.55%) .NET
2 89 (1.52%) HTML
3 78 (1.34%) React
4 73 (1.25%) CSS
5 70 (1.20%) XML
6 67 (1.15%) JSON
7 52 (0.89%) Node.js
8 51 (0.87%) AngularJS
9 46 (0.79%) REST
10 44 (0.75%) ASP.NET
11 41 (0.70%) Web Services
12 36 (0.62%) KeystoneJS
12 36 (0.62%) Swagger
13 35 (0.60%) SOAP
14 32 (0.55%) Sass
15 27 (0.46%) RxJS
15 27 (0.46%) XML Schema
16 26 (0.45%) HTML5 Canvas
17 20 (0.34%) .NET Core
17 20 (0.34%) EDI
Miscellaneous
1 514 (8.80%) Self-Motivation
2 349 (5.98%) Onboarding
3 309 (5.29%) Driving Licence
4 264 (4.52%) Management Information System
5 133 (2.28%) Video Conferencing
6 108 (1.85%) Digital Signage
7 104 (1.78%) Data Centre
8 89 (1.52%) Video\Live Streaming
9 83 (1.42%) Smartphone
10 76 (1.30%) Product Ownership
11 65 (1.11%) CCTV
12 64 (1.10%) Social Media
13 61 (1.04%) e-Learning
14 53 (0.91%) Blockchain
14 53 (0.91%) Hybrid Cloud
15 50 (0.86%) EPoS
15 50 (0.86%) Public Cloud
16 49 (0.84%) NHS
17 48 (0.82%) Replication
18 46 (0.79%) Enterprise Software
Operating Systems
1 1,324 (22.68%) Windows
2 488 (8.36%) Windows Server
3 437 (7.49%) Windows 10
4 193 (3.31%) Linux
5 122 (2.09%) Apple iOS
6 121 (2.07%) Android
7 115 (1.97%) Mac OS
8 99 (1.70%) Windows Server 2016
8 99 (1.70%) Windows Server 2019
9 80 (1.37%) Windows 7
10 78 (1.34%) Windows Server 2012
11 43 (0.74%) Unix
12 24 (0.41%) Windows 8
13 22 (0.38%) Red Hat Enterprise Linux
14 21 (0.36%) Windows Server 2008
15 20 (0.34%) Mac OS X
16 18 (0.31%) VyOS
17 17 (0.29%) CentOS
17 17 (0.29%) VMS
18 11 (0.19%) Windows NT
Processes & Methodologies
1 1,664 (28.50%) Problem-Solving
2 825 (14.13%) ITIL
3 673 (11.53%) Continuous Improvement
4 540 (9.25%) Customer Experience
5 484 (8.29%) Project Management
6 476 (8.15%) Agile
7 431 (7.38%) Service Delivery
8 413 (7.07%) CRM
9 390 (6.68%) Logistics
9 390 (6.68%) Service Management
10 358 (6.13%) Process Improvement
11 345 (5.91%) Mentoring
12 318 (5.45%) Time Management
13 314 (5.38%) Data Analysis
14 301 (5.16%) ITSM
15 289 (4.95%) Project Delivery
16 266 (4.56%) Mathematics
17 262 (4.49%) Line Management
18 250 (4.28%) Coaching
19 241 (4.13%) Creative Thinking
Programming Languages
1 421 (7.21%) SQL
2 227 (3.89%) JavaScript
3 170 (2.91%) C#
4 140 (2.40%) PowerShell
5 108 (1.85%) Java
6 100 (1.71%) Python
7 62 (1.06%) T-SQL
8 48 (0.82%) Bash
9 46 (0.79%) TypeScript
10 40 (0.69%) PHP
11 37 (0.63%) VB
12 36 (0.62%) Lua
12 36 (0.62%) VB.NET
13 27 (0.46%) VB6
14 26 (0.45%) C++
15 24 (0.41%) R
16 19 (0.33%) C
17 15 (0.26%) Groovy
18 14 (0.24%) PL/SQL
19 11 (0.19%) Perl
Qualifications
1 1,070 (18.33%) Degree
2 311 (5.33%) Security Cleared
3 302 (5.17%) DBS Check
4 243 (4.16%) Microsoft Certification
5 126 (2.16%) A+ Certification
6 119 (2.04%) Cisco Certification
7 114 (1.95%) MCP
8 111 (1.90%) SC Cleared
9 108 (1.85%) DV Cleared
10 98 (1.68%) Computer Science Degree
11 90 (1.54%) CCNA
12 72 (1.23%) ITIL Certification
13 62 (1.06%) Azure Certification
14 61 (1.04%) Master's Degree
15 60 (1.03%) Network+ Certification
16 58 (0.99%) HNC
17 48 (0.82%) MCSE
18 42 (0.72%) ITIL Foundation Certificate
19 38 (0.65%) Chartered Engineer
20 37 (0.63%) BPSS Clearance
Quality Assurance & Compliance
1 654 (11.20%) SLA
2 144 (2.47%) GDPR
2 144 (2.47%) QA
3 90 (1.54%) ISO/IEC 27001
4 56 (0.96%) Accessibility
5 49 (0.84%) Cyber Essentials
6 45 (0.77%) ISO 9001
7 27 (0.46%) Data Quality
8 24 (0.41%) PMO
9 13 (0.22%) NIST
10 9 (0.15%) Cyber Essentials PLUS
10 9 (0.15%) NEBOSH
11 7 (0.12%) Sarbanes-Oxley
12 6 (0.10%) GAAP
12 6 (0.10%) IFRS
12 6 (0.10%) ISO 14001
13 5 (0.086%) COSHH
13 5 (0.086%) NCSC
14 4 (0.069%) ISO/IEC 20000
15 3 (0.051%) PCI DSS
System Software
1 977 (16.74%) Active Directory
2 212 (3.63%) Hyper-V
3 196 (3.36%) VMware Infrastructure
4 63 (1.08%) Docker
5 57 (0.98%) Firmware
6 35 (0.60%) vSphere
7 30 (0.51%) VMware ESXi
8 28 (0.48%) Virtual Desktop
9 21 (0.36%) Virtual Machines
10 19 (0.33%) Virtual Servers
11 17 (0.29%) XenApp
12 16 (0.27%) XenDesktop
13 15 (0.26%) Terminal Services
14 13 (0.22%) KVM
15 12 (0.21%) VMware Workstation
16 5 (0.086%) Microsoft App-V
17 4 (0.069%) Microsoft Virtual Server
17 4 (0.069%) vCloud
18 3 (0.051%) VMware Server
19 2 (0.034%) Citrix Hypervisor
Systems Management
1 205 (3.51%) Microsoft Intune
2 137 (2.35%) SCCM
3 47 (0.81%) Kubernetes
3 47 (0.81%) WSUS
4 34 (0.58%) Ansible
5 27 (0.46%) Terraform
6 18 (0.31%) FortiGate
7 17 (0.29%) AirWatch
8 14 (0.24%) Autotask
9 13 (0.22%) Progress Chef
10 11 (0.19%) Sysprep
11 10 (0.17%) Active Directory Federation Services
11 10 (0.17%) Jamf Pro
11 10 (0.17%) vCenter Server
12 9 (0.15%) Failover Clustering
12 9 (0.15%) Nagios
13 8 (0.14%) SmoothWall
14 7 (0.12%) Icinga
14 7 (0.12%) Puppet
15 6 (0.10%) SCDPM
Vendors
1 2,126 (36.42%) Microsoft
2 313 (5.36%) VMware
3 240 (4.11%) Cisco
4 149 (2.55%) ServiceNow
5 143 (2.45%) SAP
6 125 (2.14%) Citrix
7 113 (1.94%) Oracle
8 112 (1.92%) Apple
9 106 (1.82%) IBM
10 95 (1.63%) Dell
11 87 (1.49%) Google
12 85 (1.46%) Salesforce
13 82 (1.40%) Fortinet
14 81 (1.39%) HP
15 62 (1.06%) Red Hat
16 60 (1.03%) Juniper
17 57 (0.98%) Sophos
18 52 (0.89%) Veeam
19 48 (0.82%) Meraki
20 47 (0.81%) EMC