Period
to 16 October 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
16 Oct 2021
Same period 2020 Same period 2019
Rank 158 165 140
Rank change year-on-year +7 -25 +20
Permanent jobs citing SLA 2,515 930 3,283
As % of all permanent jobs advertised in England 2.30% 2.11% 2.58%
As % of the Quality Assurance & Compliance category 15.47% 17.00% 18.45%
Number of salaries quoted 1,533 730 2,447
10th Percentile £22,500 £25,225 £22,000
25th Percentile £26,500 £30,717 £27,500
Median annual salary (50th Percentile) £39,150 £45,000 £40,000
Median % change year-on-year -13.00% +12.50% +3.90%
75th Percentile £53,750 £60,000 £55,000
90th Percentile £73,750 £75,000 £71,250
UK median annual salary £40,000 £43,000 £40,000
% change year-on-year -6.98% +7.50% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 16,259 5,470 17,794
As % of all permanent IT jobs advertised in England 14.84% 12.41% 14.01%
Number of salaries quoted 10,436 4,365 13,480
10th Percentile £31,250 £31,250 £28,500
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £72,500 £70,000 £68,200
90th Percentile £90,000 £87,500 £83,750
UK median annual salary £54,102 £53,700 £50,000
% change year-on-year +0.75% +7.40% -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 16 October 2021.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 16 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +34 638 £35,000 -17.65% 124
London -57 619 £50,000 -5.66% 115
North of England +1 505 £34,000 -13.47% 174
Midlands +29 426 £37,500 -8.54% 114
North West +14 281 £38,414 -6.31% 88
West Midlands +26 261 £37,500 -8.54% 63
Yorkshire -37 177 £31,250 -20.47% 49
East Midlands +14 164 £36,000 -12.73% 50
East of England -34 161 £30,000 -33.33% 55
South West -17 155 £30,000 -11.76% 63
North East -4 47 £30,000 -6.25% 37
SLA
UK

For the 6 months to 16 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,110 (44.14%) Social Skills
2 903 (35.90%) Microsoft
3 794 (31.57%) ITIL
4 772 (30.70%) Windows
5 686 (27.28%) Service Delivery
6 587 (23.34%) Microsoft 365
7 505 (20.08%) Active Directory
8 486 (19.32%) Azure
9 481 (19.13%) Problem-Solving
10 448 (17.81%) Finance
11 417 (16.58%) Retail
12 394 (15.67%) Service Management
13 370 (14.71%) Windows Server
14 360 (14.31%) Facilities Management
15 317 (12.60%) Line Management
16 312 (12.41%) Management Information System
17 292 (11.61%) SQL
18 290 (11.53%) Microsoft Office
19 289 (11.49%) Incident Management
20 286 (11.37%) VMware
21 264 (10.50%) Analytical Skills
22 263 (10.46%) Self-Motivation
23 255 (10.14%) Windows 10
24 243 (9.66%) ITSM
25 239 (9.50%) Degree
26 223 (8.87%) Organisational Skills
27 215 (8.55%) Problem Management
28 213 (8.47%) Firewall
29 204 (8.11%) Information Security
29 204 (8.11%) Agile Software Development

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (4.53%) SharePoint
2 96 (3.82%) MS Exchange
3 77 (3.06%) IIS
4 33 (1.31%) Elasticsearch
5 30 (1.19%) Cloud Foundry
5 30 (1.19%) GemFire
6 19 (0.76%) Skype for Business
7 18 (0.72%) Exchange Server 2013
8 14 (0.56%) Apache
8 14 (0.56%) Exchange Server 2010
9 13 (0.52%) Confluence
10 12 (0.48%) nginx
11 10 (0.40%) Exchange Server 2007
12 9 (0.36%) Oracle Workflow
13 5 (0.20%) SAS
14 4 (0.16%) Blackberry Enterprise Server
14 4 (0.16%) Tomcat
15 3 (0.12%) WebLogic
16 2 (0.080%) MTS
16 2 (0.080%) TPMS
Applications
1 290 (11.53%) Microsoft Office
2 195 (7.75%) Microsoft Excel
3 84 (3.34%) Microsoft PowerPoint
4 18 (0.72%) Spreadsheet
5 15 (0.60%) MS Visio
6 3 (0.12%) Siemens NX
7 1 (0.040%) Acrobat
7 1 (0.040%) Adobe Illustrator
7 1 (0.040%) InDesign
7 1 (0.040%) InfoPath
7 1 (0.040%) Microsoft Project
Business Applications
1 43 (1.71%) Maximo
2 24 (0.95%) Remedy ITSM
3 19 (0.76%) Oracle EBS
4 16 (0.64%) Dynamics AX
5 8 (0.32%) SAP S/4HANA
6 6 (0.24%) Dynamics CRM
6 6 (0.24%) Oracle ERP
7 5 (0.20%) Oracle EBS R12
8 4 (0.16%) NetSuite
8 4 (0.16%) Oracle Applications
8 4 (0.16%) Oracle Payables
8 4 (0.16%) Oracle Subledger Accounting
8 4 (0.16%) SAP EHS
8 4 (0.16%) SAP PP
8 4 (0.16%) SAP SM
9 3 (0.12%) SAP SD
9 3 (0.12%) Teamcenter
10 2 (0.080%) SAP QM
11 1 (0.040%) SAP CO
11 1 (0.040%) SAP FI/CO
Cloud Services
1 587 (23.34%) Microsoft 365
2 486 (19.32%) Azure
3 202 (8.03%) AWS
4 105 (4.17%) PaaS
5 92 (3.66%) SaaS
6 80 (3.18%) IaaS
7 78 (3.10%) Power Platform
8 65 (2.58%) Azure Active Directory
9 52 (2.07%) Dynamics 365
10 38 (1.51%) OneDrive
11 37 (1.47%) GitHub
12 29 (1.15%) Mimecast
13 25 (0.99%) Power Automate
14 17 (0.68%) Cloud Computing
15 16 (0.64%) Azure Service Bus
16 15 (0.60%) Amazon EC2
16 15 (0.60%) Amazon S3
17 14 (0.56%) Adobe Creative Cloud
18 13 (0.52%) Azure Logic Apps
18 13 (0.52%) GCP
Communications & Networking
1 213 (8.47%) Firewall
2 168 (6.68%) DNS
3 161 (6.40%) VPN
4 142 (5.65%) LAN
5 135 (5.37%) WAN
6 133 (5.29%) DHCP
7 107 (4.25%) TCP/IP
8 72 (2.86%) Wi-Fi
9 66 (2.62%) Wireless
10 63 (2.50%) SAN
11 62 (2.47%) Network Security
12 55 (2.19%) VoIP
13 48 (1.91%) VLAN
14 42 (1.67%) MPLS
15 37 (1.47%) OSPF
16 35 (1.39%) BGP
17 33 (1.31%) Internet
18 31 (1.23%) HTTP
19 30 (1.19%) Calico
20 29 (1.15%) Skype
Database & Business Intelligence
1 132 (5.25%) SQL Server
2 59 (2.35%) Power BI
3 46 (1.83%) SQL Server Integration Services
4 40 (1.59%) PostgreSQL
5 26 (1.03%) Amazon RDS
6 23 (0.91%) Oracle Database
7 21 (0.83%) NoSQL
8 19 (0.76%) MySQL
9 18 (0.72%) Tableau
10 17 (0.68%) BusinessObjects
11 15 (0.60%) SQL Server Reporting Services
12 14 (0.56%) Relational Database
13 13 (0.52%) Data Warehouse
13 13 (0.52%) MongoDB
14 11 (0.44%) OLAP
14 11 (0.44%) OLTP
14 11 (0.44%) RDBMS
15 10 (0.40%) Redis
16 7 (0.28%) Oracle Reports
16 7 (0.28%) SQL Server 2012
Development Applications
1 59 (2.35%) JIRA
2 51 (2.03%) Jenkins
3 45 (1.79%) Git (software)
4 31 (1.23%) Sonatype Nexus
5 30 (1.19%) Cucumber
5 30 (1.19%) Gradle
5 30 (1.19%) gulp
5 30 (1.19%) Protractor
5 30 (1.19%) Selenium
6 12 (0.48%) Visual Studio
7 8 (0.32%) LSMW
8 6 (0.24%) Team Foundation Server
9 5 (0.20%) GitLab
10 4 (0.16%) Toad
10 4 (0.16%) Visual Studio Code
11 3 (0.12%) Appium
11 3 (0.12%) Jasmine
11 3 (0.12%) Mocha
11 3 (0.12%) Postman
12 1 (0.040%) Bitbucket
General
1 1,110 (44.14%) Social Skills
2 448 (17.81%) Finance
3 417 (16.58%) Retail
4 264 (10.50%) Analytical Skills
5 223 (8.87%) Organisational Skills
6 108 (4.29%) Law
7 104 (4.14%) Telecoms
8 94 (3.74%) Banking
9 81 (3.22%) Legal
10 74 (2.94%) Inclusion and Diversity
11 69 (2.74%) Public Sector
12 44 (1.75%) Digital Economy
13 37 (1.47%) Influencing Skills
14 31 (1.23%) Presentation Skills
15 29 (1.15%) Manufacturing
16 26 (1.03%) Marketing
17 20 (0.80%) French Language
18 19 (0.76%) Games
19 16 (0.64%) Billing
19 16 (0.64%) Financial Institution
Job Titles
1 428 (17.02%) Analyst
2 210 (8.35%) Service Analyst
3 197 (7.83%) Service Desk Analyst
4 195 (7.75%) Support Engineer
5 191 (7.59%) IT Support
6 153 (6.08%) Support Analyst
7 146 (5.81%) Service Manager
8 138 (5.49%) Team Leader
9 126 (5.01%) 2nd Line Support
10 113 (4.49%) IT Manager
11 108 (4.29%) IT Engineer
12 87 (3.46%) Applications Support
13 76 (3.02%) IT Analyst
14 75 (2.98%) Network Engineer
15 70 (2.78%) 2nd Line Engineer
16 68 (2.70%) Administrator
17 67 (2.66%) Delivery Manager
18 64 (2.54%) Service Delivery Manager
19 61 (2.43%) Desktop Support
20 59 (2.35%) Coordinator
Libraries, Frameworks & Software Standards
1 63 (2.50%) AngularJS
2 60 (2.39%) Web Services
3 55 (2.19%) .NET
4 48 (1.91%) Elastic Stack
5 45 (1.79%) Node.js
6 44 (1.75%) RabbitMQ
7 41 (1.63%) Spring
7 41 (1.63%) Spring Boot
8 36 (1.43%) React
9 31 (1.23%) J2EE
10 30 (1.19%) Kafka
10 30 (1.19%) Spring Integration
10 30 (1.19%) WireMock
11 19 (0.76%) JSON
12 18 (0.72%) HTML
12 18 (0.72%) XML
13 17 (0.68%) .NET Framework
14 15 (0.60%) gRPC
14 15 (0.60%) Protocol Buffers
15 13 (0.52%) CSS
Miscellaneous
1 312 (12.41%) Management Information System
2 263 (10.46%) Self-Motivation
3 135 (5.37%) Data Centre
4 88 (3.50%) Driving Licence
5 41 (1.63%) User Experience
6 38 (1.51%) PDA
7 37 (1.47%) Clustering
8 34 (1.35%) Public Cloud
9 29 (1.15%) Replication
10 26 (1.03%) Enterprise Software
11 25 (0.99%) Private Cloud
12 24 (0.95%) Video Conferencing
13 23 (0.91%) CMDB
14 22 (0.87%) Virtual Team
15 19 (0.76%) Hybrid Cloud
16 18 (0.72%) iPhone
16 18 (0.72%) Mobile App
17 16 (0.64%) Analytical Mindset
17 16 (0.64%) FMCG
18 14 (0.56%) Hedge funds
Operating Systems
1 772 (30.70%) Windows
2 370 (14.71%) Windows Server
3 255 (10.14%) Windows 10
4 173 (6.88%) Linux
5 116 (4.61%) Windows Server 2012
6 102 (4.06%) Windows Server 2016
7 68 (2.70%) Unix
8 54 (2.15%) Windows 7
9 48 (1.91%) Apple iOS
10 46 (1.83%) Windows Server 2008
11 44 (1.75%) Mac OS
12 39 (1.55%) Windows Server 2019
13 30 (1.19%) Android
14 27 (1.07%) Windows 8
15 13 (0.52%) CatOS
16 12 (0.48%) Data ONTAP
17 10 (0.40%) Mac OS X
17 10 (0.40%) Ubuntu
17 10 (0.40%) Windows Mobile
18 8 (0.32%) Red Hat Enterprise Linux
Processes & Methodologies
1 794 (31.57%) ITIL
2 686 (27.28%) Service Delivery
3 481 (19.13%) Problem-Solving
4 394 (15.67%) Service Management
5 360 (14.31%) Facilities Management
6 317 (12.60%) Line Management
7 289 (11.49%) Incident Management
8 243 (9.66%) ITSM
9 215 (8.55%) Problem Management
10 204 (8.11%) Agile Software Development
10 204 (8.11%) Information Security
11 196 (7.79%) Project Management
12 195 (7.75%) Continuous Improvement
13 194 (7.71%) Change Management
14 191 (7.59%) Time Management
15 189 (7.51%) DevOps
16 142 (5.65%) Mentoring
17 117 (4.65%) Root Cause Analysis
18 115 (4.57%) Coaching
18 115 (4.57%) Disaster Recovery
Programming Languages
1 292 (11.61%) SQL
2 150 (5.96%) PowerShell
3 112 (4.45%) Java
4 85 (3.38%) Python
5 83 (3.30%) JavaScript
6 64 (2.54%) C#
7 59 (2.35%) Bash Shell
8 42 (1.67%) Ruby
9 35 (1.39%) Go
10 33 (1.31%) T-SQL
11 29 (1.15%) C
12 25 (0.99%) PHP
13 17 (0.68%) R
14 16 (0.64%) PL/SQL
15 15 (0.60%) Rust
15 15 (0.60%) Shell Script
16 9 (0.36%) ABAP
16 9 (0.36%) Perl
17 7 (0.28%) SAPscript
18 6 (0.24%) VBA
Qualifications
1 239 (9.50%) Degree
2 160 (6.36%) Security Cleared
3 149 (5.92%) Microsoft Certification
4 115 (4.57%) Cisco Certification
4 115 (4.57%) SC Cleared
5 82 (3.26%) ITIL Certification
6 81 (3.22%) CCNA
7 58 (2.31%) MCP
8 55 (2.19%) CCNP
9 51 (2.03%) MCSE
10 49 (1.95%) ITIL Foundation Certificate
11 48 (1.91%) Computer Science Degree
12 47 (1.87%) MCSA
13 36 (1.43%) Oracle Certification
14 35 (1.39%) A+ Certification
15 31 (1.23%) OCP
16 27 (1.07%) CCIE
17 25 (0.99%) DBS Check
18 23 (0.91%) VMware Certified Professional (VCP)
19 16 (0.64%) DV Cleared
Quality Assurance & Compliance
1 85 (3.38%) GDPR
2 69 (2.74%) ISO/IEC 27001
2 69 (2.74%) QA
3 43 (1.71%) Cyber Essentials
4 29 (1.15%) ISO/IEC 20000
5 24 (0.95%) PCI DSS
6 23 (0.91%) ISO 9001
7 18 (0.72%) PMO
8 17 (0.68%) Cyber Essentials PLUS
9 15 (0.60%) PSD2
10 12 (0.48%) NIST
11 11 (0.44%) BS25999
11 11 (0.44%) NCSC
12 9 (0.36%) COBIT
13 7 (0.28%) Data Quality
13 7 (0.28%) ISO 22301
14 6 (0.24%) HL7
15 5 (0.20%) Accessibility
16 4 (0.16%) GAAP
16 4 (0.16%) GMP
System Software
1 505 (20.08%) Active Directory
2 169 (6.72%) VMware Infrastructure
3 104 (4.14%) Hyper-V
4 37 (1.47%) Virtual Machines
4 37 (1.47%) VMware ESXi
5 27 (1.07%) BitLocker
6 24 (0.95%) XenApp
7 23 (0.91%) vSphere
8 20 (0.80%) Docker
8 20 (0.80%) XenDesktop
9 14 (0.56%) VMware Workstation
10 13 (0.52%) Virtual Desktop
11 12 (0.48%) Virtual Servers
12 10 (0.40%) Oracle RAC
13 9 (0.36%) Firmware
14 6 (0.24%) Microsoft App-V
14 6 (0.24%) Microsoft Virtual Server
15 5 (0.20%) Shibboleth
15 5 (0.20%) vCloud
15 5 (0.20%) VMware Server
Systems Management
1 192 (7.63%) SCCM
2 160 (6.36%) Microsoft Intune
3 85 (3.38%) Ansible
4 59 (2.35%) Kubernetes
5 57 (2.27%) Terraform
6 56 (2.23%) Opscode Chef
7 47 (1.87%) Grafana
8 39 (1.55%) WSUS
9 35 (1.39%) Kibana
10 33 (1.31%) Puppet
11 28 (1.11%) Jamf Pro
12 26 (1.03%) SCOM
13 21 (0.83%) Microsoft Clustering
14 17 (0.68%) Nagios
15 16 (0.64%) Prometheus
16 13 (0.52%) Single Sign-On
17 12 (0.48%) Active Directory Federation Services
17 12 (0.48%) Cisco CUCM
18 11 (0.44%) SCVMM
19 10 (0.40%) McAfee ePO
Vendors
1 903 (35.90%) Microsoft
2 286 (11.37%) VMware
3 192 (7.63%) Cisco
4 152 (6.04%) ServiceNow
5 137 (5.45%) Oracle
6 127 (5.05%) Citrix
7 72 (2.86%) SAP
8 63 (2.50%) Veeam
9 46 (1.83%) SolarWinds
10 45 (1.79%) HP
11 43 (1.71%) Meraki
12 38 (1.51%) Apple
13 34 (1.35%) Dell
14 33 (1.31%) IBM
15 32 (1.27%) Remedy
16 29 (1.15%) Juniper
17 25 (0.99%) Sophos
18 24 (0.95%) CheckPoint
19 20 (0.80%) Salesforce.com
20 19 (0.76%) Adobe