SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 192 135 145
Rank change year-on-year -57 +10 +47
Permanent jobs citing SLA 738 1,789 2,318
As % of all permanent jobs advertised in England 1.60% 2.10% 2.51%
As % of the Quality Assurance & Compliance category 9.41% 15.05% 12.82%
Number of salaries quoted 577 1,394 1,495
10th Percentile £25,000 £23,500 £25,000
25th Percentile £28,500 £25,250 £29,400
Median annual salary (50th Percentile) £35,000 £32,500 £40,000
Median % change year-on-year +7.69% -18.75% +5.26%
75th Percentile £52,500 £50,250 £55,000
90th Percentile £67,500 £67,500 £72,500
UK median annual salary £36,000 £32,500 £40,000
% change year-on-year +10.77% -18.75% +5.26%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in England.

Permanent vacancies with a requirement for quality assurance or compliance skills 7,844 11,884 18,083
As % of all permanent jobs advertised in England 17.03% 13.95% 19.54%
Number of salaries quoted 4,203 8,387 8,321
10th Percentile £30,580 £27,030 £32,000
25th Percentile £42,500 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £52,500 £57,500
Median % change year-on-year +14.29% -8.70% +4.55%
75th Percentile £73,750 £70,250 £77,500
90th Percentile £90,000 £90,000 £93,750
UK median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 1 May 2025.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +20 193 £30,580 +8.75% 53
London -39 189 £50,000 +13.64% 209
West Midlands +18 136 £30,580 +8.75% 30
North of England -53 130 £29,000 -11.45% 81
South East -76 116 £42,000 +40.70% 116
North West -57 67 £28,000 -5.08% 48
South West +22 64 £40,000 +6.67% 42
East Midlands +28 57 £31,500 +10.53% 22
East of England -14 53 £37,500 +29.31% 49
Yorkshire 0 51 £29,000 -17.14% 25
North East +20 12 £26,000 -25.71% 10
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (7.72%) Microsoft Exchange
2 41 (5.56%) Confluence
3 37 (5.01%) SharePoint
4 16 (2.17%) OpenEdge
5 15 (2.03%) IIS
6 12 (1.63%) JBoss
6 12 (1.63%) Red Hat Fuse
7 4 (0.54%) Skype for Business
8 2 (0.27%) Tomcat
9 1 (0.14%) Apache
9 1 (0.14%) Exchange Server 2010
Applications
1 72 (9.76%) Microsoft Office
2 47 (6.37%) Microsoft Excel
3 11 (1.49%) Microsoft PowerPoint
4 1 (0.14%) MS Visio
4 1 (0.14%) Weka
Business Applications
1 78 (10.57%) Salesforce CRM
2 4 (0.54%) Remedy ITSM
2 4 (0.54%) SAP S/4HANA
3 2 (0.27%) Carpe Diem
3 2 (0.27%) Dynamics CRM
3 2 (0.27%) Dynamics NAV
3 2 (0.27%) Elite 3E
3 2 (0.27%) Magento
3 2 (0.27%) Oracle EBS
3 2 (0.27%) Oracle ERP
3 2 (0.27%) Payment Gateway
4 1 (0.14%) assyst
4 1 (0.14%) NetSuite
4 1 (0.14%) Oracle Financials
4 1 (0.14%) Sage 200
4 1 (0.14%) Shopify
Cloud Services
1 189 (25.61%) Microsoft 365
2 130 (17.62%) Azure
3 116 (15.72%) AWS
4 36 (4.88%) SaaS
5 34 (4.61%) Entra ID
6 23 (3.12%) Serverless
7 16 (2.17%) OneDrive
8 15 (2.03%) Amazon ECS
9 13 (1.76%) Amazon EKS
10 12 (1.63%) Cloud Computing
11 11 (1.49%) Power Platform
12 9 (1.22%) Dynamics 365
13 8 (1.08%) GCP
14 7 (0.95%) Mimecast
15 6 (0.81%) Google Workspace
15 6 (0.81%) IBM Cloud
16 5 (0.68%) IaaS
16 5 (0.68%) Rubrik
17 4 (0.54%) PowerApps
17 4 (0.54%) Salesforce Service Cloud
Communications & Networking
1 65 (8.81%) WAN
2 63 (8.54%) LAN
3 48 (6.50%) TCP/IP
4 46 (6.23%) DNS
5 43 (5.83%) DHCP
6 38 (5.15%) VPN
7 36 (4.88%) Firewall
8 22 (2.98%) Remote Desktop
9 21 (2.85%) Cisco IOS
9 21 (2.85%) VLAN
9 21 (2.85%) Wireless
10 20 (2.71%) BGP
11 16 (2.17%) MPLS
12 15 (2.03%) IPsec
12 15 (2.03%) Junos
12 15 (2.03%) Wi-Fi
13 11 (1.49%) SAN
14 10 (1.36%) HTTP
14 10 (1.36%) Network Security
14 10 (1.36%) VoIP
Database & Business Intelligence
1 31 (4.20%) SQL Server
2 14 (1.90%) PostgreSQL
3 12 (1.63%) Relational Database
4 8 (1.08%) Amazon QuickSight
5 5 (0.68%) Power BI
6 3 (0.41%) MongoDB
6 3 (0.41%) Tableau
7 2 (0.27%) Data Lake
7 2 (0.27%) DynamoDB
7 2 (0.27%) Elasticsearch
7 2 (0.27%) NoSQL
7 2 (0.27%) OLAP
7 2 (0.27%) OLTP
7 2 (0.27%) Oracle Reports
7 2 (0.27%) SQL Server Integration Services
8 1 (0.14%) Azure SQL Database
8 1 (0.14%) Crystal Reports
8 1 (0.14%) MySQL
8 1 (0.14%) SQL Server Reporting Services
Development Applications
1 56 (7.59%) JIRA
2 24 (3.25%) Jenkins
3 15 (2.03%) Git
4 12 (1.63%) JUnit
5 6 (0.81%) AppScan
5 6 (0.81%) Atlassian Bamboo
5 6 (0.81%) SonarQube
6 2 (0.27%) Bitbucket
6 2 (0.27%) Visual Studio
7 1 (0.14%) Artifactory
7 1 (0.14%) ClearCase
7 1 (0.14%) ClearQuest
7 1 (0.14%) GitLab
7 1 (0.14%) Subversion
General
1 244 (33.06%) Social Skills
2 121 (16.40%) Finance
3 76 (10.30%) Analytical Skills
4 51 (6.91%) Law
5 34 (4.61%) Inclusion and Diversity
6 32 (4.34%) Manufacturing
7 31 (4.20%) Banking
8 24 (3.25%) Retail
9 23 (3.12%) Organisational Skills
9 23 (3.12%) Telecoms
10 21 (2.85%) Legal
11 18 (2.44%) Electronics
12 17 (2.30%) Public Sector
13 9 (1.22%) Presentation Skills
14 7 (0.95%) Private Banking
15 5 (0.68%) Games
16 4 (0.54%) Back Office
17 3 (0.41%) Documentation Skills
17 3 (0.41%) Financial Institution
17 3 (0.41%) Marketing
Job Titles
1 130 (17.62%) Analyst
2 98 (13.28%) IT Support
3 86 (11.65%) Business Manager
4 80 (10.84%) Development Manager
5 78 (10.57%) Business Development Manager
6 63 (8.54%) IT Analyst
7 62 (8.40%) Support Analyst
8 59 (7.99%) 2nd Line Support
9 57 (7.72%) Desktop Support
9 57 (7.72%) Support Engineer
10 51 (6.91%) IT Support Analyst
10 51 (6.91%) Lead
11 47 (6.37%) Service Manager
12 40 (5.42%) Senior
13 36 (4.88%) Developer
14 35 (4.74%) Service Analyst
15 30 (4.07%) Administrator
16 29 (3.93%) Technical Support
17 25 (3.39%) Architect
17 25 (3.39%) Team Leader
Libraries, Frameworks & Software Standards
1 21 (2.85%) .NET
2 14 (1.90%) REST
2 14 (1.90%) SOAP
2 14 (1.90%) Spring
2 14 (1.90%) Web Services
3 12 (1.63%) Apache Camel
3 12 (1.63%) J2EE
3 12 (1.63%) RESTful
3 12 (1.63%) Spring Boot
4 10 (1.36%) JSON
5 4 (0.54%) Elastic Stack
5 4 (0.54%) HTML
5 4 (0.54%) XMPP
6 2 (0.27%) AngularJS
6 2 (0.27%) Node.js
6 2 (0.27%) OAuth
6 2 (0.27%) React
6 2 (0.27%) SAML
6 2 (0.27%) XML
7 1 (0.14%) Software Packaging
Miscellaneous
1 65 (8.81%) Management Information System
2 38 (5.15%) Driving Licence
3 29 (3.93%) Data Centre
4 23 (3.12%) Social Media
5 20 (2.71%) Self-Motivation
6 19 (2.57%) Onboarding
7 17 (2.30%) CMDB
8 16 (2.17%) Data Protection Act
9 15 (2.03%) Client/Server
9 15 (2.03%) Private Cloud
10 12 (1.63%) Distributed Systems
11 10 (1.36%) Clustering
11 10 (1.36%) Product Ownership
12 9 (1.22%) CCTV
12 9 (1.22%) Hybrid Cloud
12 9 (1.22%) SCADA
13 8 (1.08%) Robotics
14 6 (0.81%) Enterprise Software
14 6 (0.81%) Legacy Systems
15 5 (0.68%) EPoS
Operating Systems
1 236 (31.98%) Windows
2 116 (15.72%) Windows Server
3 77 (10.43%) Linux
4 58 (7.86%) Windows 10
5 23 (3.12%) Windows Server 2016
6 22 (2.98%) Windows Server 2019
7 15 (2.03%) Android
7 15 (2.03%) Windows Server 2012
8 13 (1.76%) AIX
8 13 (1.76%) Apple iOS
8 13 (1.76%) Mac OS X
9 12 (1.63%) Unix
10 9 (1.22%) Mac OS
11 8 (1.08%) Windows 7
12 7 (0.95%) Red Hat Enterprise Linux
13 5 (0.68%) CentOS
13 5 (0.68%) Rocky
13 5 (0.68%) Ubuntu
13 5 (0.68%) Windows Vista
14 2 (0.27%) Windows Server 2008
Processes & Methodologies
1 229 (31.03%) Customer Service
2 208 (28.18%) ITIL
3 159 (21.54%) Problem-Solving
4 117 (15.85%) ITSM
5 107 (14.50%) Continuous Improvement
6 94 (12.74%) Incident Management
7 93 (12.60%) CRM
8 87 (11.79%) B2B
8 87 (11.79%) Value Proposition
9 81 (10.98%) Service Management
10 79 (10.70%) Change Management
10 79 (10.70%) Deadline-Driven
11 78 (10.57%) Active Listening
11 78 (10.57%) Business Development
12 68 (9.21%) Root Cause Analysis
12 68 (9.21%) Service Delivery
13 66 (8.94%) Process Improvement
14 54 (7.32%) Agile
15 51 (6.91%) Asset Management
16 50 (6.78%) Problem Management
Programming Languages
1 69 (9.35%) SQL
2 31 (4.20%) PowerShell
3 23 (3.12%) Python
4 21 (2.85%) Progress 4GL
5 18 (2.44%) Java
6 8 (1.08%) C
6 8 (1.08%) R
7 7 (0.95%) C#
7 7 (0.95%) Kusto Query Language
7 7 (0.95%) Shell Script
8 3 (0.41%) Bash
8 3 (0.41%) Gremlin
8 3 (0.41%) JavaScript
8 3 (0.41%) PHP
8 3 (0.41%) PL/SQL
9 2 (0.27%) TypeScript
Qualifications
1 70 (9.49%) Degree
2 46 (6.23%) Cisco Certification
2 46 (6.23%) Security Cleared
3 45 (6.10%) Microsoft Certification
4 42 (5.69%) SC Cleared
5 39 (5.28%) DBS Check
6 34 (4.61%) ITIL Certification
7 33 (4.47%) CCNA
8 27 (3.66%) CCNP
9 23 (3.12%) Azure Certification
10 20 (2.71%) ITIL Foundation Certificate
11 17 (2.30%) Network+ Certification
12 16 (2.17%) VMware Certified Professional (VCP)
13 15 (2.03%) JNCIS
14 14 (1.90%) AWS Certification
14 14 (1.90%) MCSE
15 13 (1.76%) Computer Science Degree
16 9 (1.22%) MCITP
16 9 (1.22%) MCSA
17 8 (1.08%) Numerate Degree
Quality Assurance & Compliance
1 14 (1.90%) GDPR
2 11 (1.49%) ISO/IEC 27001
3 8 (1.08%) Accessibility
4 7 (0.95%) QA
5 4 (0.54%) PCI DSS
6 3 (0.41%) Cyber Essentials
6 3 (0.41%) ISO 9001
6 3 (0.41%) PMO
7 2 (0.27%) Cyber Essentials PLUS
8 1 (0.14%) COSHH
8 1 (0.14%) Data Quality
System Software
1 188 (25.47%) Active Directory
2 57 (7.72%) VMware Infrastructure
3 40 (5.42%) Hyper-V
4 15 (2.03%) Docker
5 13 (1.76%) Virtual Desktop
6 9 (1.22%) vSphere
7 4 (0.54%) Firmware
7 4 (0.54%) Veritas Cluster Server
7 4 (0.54%) VMware ESXi
8 3 (0.41%) Virtual Servers
8 3 (0.41%) VMware Workstation
8 3 (0.41%) XenApp
8 3 (0.41%) XenDesktop
9 1 (0.14%) EMC RecoverPoint
9 1 (0.14%) Virtual Machines
9 1 (0.14%) VMware Server
Systems Management
1 48 (6.50%) SCCM
2 43 (5.83%) Microsoft Intune
3 30 (4.07%) Ansible
4 18 (2.44%) Kubernetes
5 14 (1.90%) NetBackup
6 12 (1.63%) SCOM
7 9 (1.22%) Progress Chef
7 9 (1.22%) Puppet
8 8 (1.08%) FortiGate
9 7 (0.95%) Jamf Pro
9 7 (0.95%) QRadar
10 6 (0.81%) Opsgenie
10 6 (0.81%) Single Sign-On
11 5 (0.68%) AirWatch
11 5 (0.68%) Autotask
12 4 (0.54%) Active Directory Federation Services
12 4 (0.54%) Avamar
12 4 (0.54%) Tivoli Storage Manager
13 3 (0.41%) Grafana
13 3 (0.41%) Terraform
Vendors
1 277 (37.53%) Microsoft
2 91 (12.33%) Salesforce
3 90 (12.20%) SAP
4 79 (10.70%) VMware
5 67 (9.08%) Cisco
6 45 (6.10%) ServiceNow
7 32 (4.34%) Apple
7 32 (4.34%) Veeam
8 31 (4.20%) Citrix
9 24 (3.25%) Oracle
10 21 (2.85%) Juniper
10 21 (2.85%) Progress
11 19 (2.57%) Dell
11 19 (2.57%) SolarWinds
12 17 (2.30%) HP
12 17 (2.30%) Meraki
13 13 (1.76%) Atlassian
14 12 (1.63%) Google
15 10 (1.36%) Symantec
16 8 (1.08%) IBM