Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 150 104 120
Rank change year-on-year -46 +16 -17
Permanent jobs citing SLA 3915 5124 5351
As % of all permanent IT jobs advertised in England 2.32% 2.86% 2.62%
As % of the Quality Assurance & Compliance category 18.19% 22.02% 20.27%
Number of salaries quoted 3068 3990 4312
England median annual salary £37,500 £37,500 £37,500
10th Percentile £21,250 £21,250 £21,250
90th Percentile £67,500 £63,750 £62,500
UK median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21522 23275 26394
As % of all permanent IT jobs advertised in England 12.75% 12.99% 12.90%
Number of salaries quoted 16200 18533 21056
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £50,000 £49,000 £46,367
% change year-on-year +2.04% +5.68% +3.04%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 23 November 2017.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 1272 £45,000 +2.27% 68
South East -27 898 £37,500 - 64
North of England -12 668 £29,750 -0.83% 41
Midlands -44 453 £33,000 -12.29% 25
East of England -27 382 £32,000 -20.00% 17
North West +6 363 £27,500 -8.33% 21
West Midlands -35 304 £33,000 -12.00% 16
South West -34 247 £35,804 +11.89% 21
Yorkshire -31 231 £30,000 - 15
East Midlands -37 149 £32,500 -19.75% 9
North East +19 74 £35,000 - 5
SLA
UK

For the 6 months to 23 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for SLA.

1 1587 (40.54%) ITIL
2 1446 (36.93%) Windows
3 1211 (30.93%) Microsoft
4 813 (20.77%) Finance
5 796 (20.33%) Active Directory
6 714 (18.24%) Service Delivery
7 621 (15.86%) VMware
8 615 (15.71%) Windows Server
9 591 (15.10%) Cisco
10 588 (15.02%) SQL
11 580 (14.81%) Service Management
12 549 (14.02%) Microsoft Office
13 493 (12.59%) Linux
14 472 (12.06%) SQL Server
15 448 (11.44%) Incident Management
16 447 (11.42%) Windows 7
17 446 (11.39%) Firewall
18 441 (11.26%) Problem Management
19 400 (10.22%) VMware Infrastructure
20 399 (10.19%) Office 365
21 377 (9.63%) Citrix
21 377 (9.63%) Degree
22 335 (8.56%) Cisco Certification
22 335 (8.56%) MS Exchange
23 333 (8.51%) Change Management
24 315 (8.05%) LAN
25 308 (7.87%) WAN
26 300 (7.66%) Windows Server 2008
27 294 (7.51%) Analytical Skills
28 293 (7.48%) Oracle

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 335 (8.56%) MS Exchange
2 165 (4.21%) SharePoint
3 127 (3.24%) Exchange Server 2010
4 117 (2.99%) IIS
5 103 (2.63%) Skype for Business
6 80 (2.04%) Tomcat
7 70 (1.79%) Apache
8 65 (1.66%) Exchange Server 2013
9 63 (1.61%) Exchange Server 2007
10 53 (1.35%) WebLogic
11 50 (1.28%) CMS
12 47 (1.20%) Documentum
13 46 (1.17%) BizTalk Server
14 43 (1.10%) JBoss
15 40 (1.02%) WebSphere
16 39 (1.00%) Oracle SOA Suite
17 37 (0.95%) IBM Notes
18 29 (0.74%) Blackberry Enterprise Server
19 27 (0.69%) Exchange Server 2003
20 17 (0.43%) SharePoint 2013
Applications
1 549 (14.02%) Microsoft Office
2 213 (5.44%) Microsoft Excel
3 111 (2.84%) Microsoft PowerPoint
4 36 (0.92%) MS Visio
5 28 (0.72%) Spreadsheet
6 21 (0.54%) Microsoft Project
7 7 (0.18%) InfoPath
8 4 (0.10%) Acrobat
8 4 (0.10%) Maya
9 3 (0.077%) Camtasia
9 3 (0.077%) Niku Workbench
9 3 (0.077%) SOLIDWORKS
10 1 (0.026%) Adobe Creative Suite
10 1 (0.026%) Adobe Premiere
10 1 (0.026%) AutoCAD
10 1 (0.026%) Open Workbench
10 1 (0.026%) Photoshop
Business Applications
1 75 (1.92%) Dynamics CRM
2 51 (1.30%) Remedy ITSM
3 48 (1.23%) SAP CO
3 48 (1.23%) SAP FI
3 48 (1.23%) SAP FI/CO
4 41 (1.05%) SAP MM
5 36 (0.92%) SAP MII
5 36 (0.92%) SAP PP
5 36 (0.92%) SAP PP-PI
6 22 (0.56%) Oracle EBS
7 20 (0.51%) Dynamics NAV
8 17 (0.43%) Oracle EBS R12
9 15 (0.38%) Oracle Procure-to-Pay
10 13 (0.33%) Oracle Financials
11 12 (0.31%) Dynamics AX
11 12 (0.31%) Oracle Payables
12 10 (0.26%) Oracle Assets
12 10 (0.26%) SAP ERP
13 9 (0.23%) Oracle Applications
13 9 (0.23%) Oracle Subledger Accounting
Cloud Services
1 399 (10.19%) Office 365
2 216 (5.52%) Microsoft Azure
3 90 (2.30%) Amazon AWS
4 76 (1.94%) SaaS
5 46 (1.17%) IaaS
6 43 (1.10%) Cloud Computing
7 26 (0.66%) Mimecast
8 24 (0.61%) GitHub
9 19 (0.49%) PaaS
10 15 (0.38%) Dynamics 365
11 13 (0.33%) G Suite
12 12 (0.31%) Yammer
13 11 (0.28%) OneDrive
14 8 (0.20%) Google Cloud Platform
15 7 (0.18%) Azure Active Directory
16 4 (0.10%) Google Analytics
17 3 (0.077%) Adobe Creative Cloud
17 3 (0.077%) Amazon EC2
17 3 (0.077%) Amazon ELB
18 2 (0.051%) Responsys
Communications & Networking
1 446 (11.39%) Firewall
2 315 (8.05%) LAN
3 308 (7.87%) WAN
4 282 (7.20%) TCP/IP
5 247 (6.31%) DNS
6 223 (5.70%) VPN
7 191 (4.88%) SAN
8 164 (4.19%) DHCP
9 147 (3.75%) Wireless
10 138 (3.52%) VoIP
11 91 (2.32%) BGP
11 91 (2.32%) VLAN
12 86 (2.20%) Wi-Fi
13 81 (2.07%) Cisco Nexus
14 78 (1.99%) Skype
15 73 (1.86%) Network Security
16 70 (1.79%) MPLS
17 65 (1.66%) Internet
18 64 (1.63%) OSPF
19 63 (1.61%) Remote Desktop
Database & Business Intelligence
1 472 (12.06%) SQL Server
2 90 (2.30%) SQL Server 2008
3 72 (1.84%) MySQL
4 53 (1.35%) Oracle Database
5 46 (1.17%) SQL Server Integration Services
5 46 (1.17%) SQL Server Reporting Services
6 43 (1.10%) Relational Database
7 37 (0.95%) SQL Server 2014
8 36 (0.92%) Oracle Reports
9 35 (0.89%) SQL Server 2012
10 33 (0.84%) SQL Server 2005
11 29 (0.74%) DB2
12 28 (0.72%) BusinessObjects
13 23 (0.59%) Data Warehouse
13 23 (0.59%) Power BI
14 22 (0.56%) Oracle Database 12c
15 21 (0.54%) MongoDB
15 21 (0.54%) Oracle Database 10g
16 17 (0.43%) SQL Server Analysis Services
17 16 (0.41%) Hadoop
Development Applications
1 64 (1.63%) Jenkins
2 59 (1.51%) Team Foundation Server
3 51 (1.30%) JIRA
4 44 (1.12%) Git (software)
5 42 (1.07%) Selenium
6 40 (1.02%) VSS/SourceSafe
7 39 (1.00%) Visual Studio
8 37 (0.95%) SQL Server Management Studio (SSMS)
9 26 (0.66%) Maven
10 19 (0.49%) TeamCity
11 11 (0.28%) Subversion
12 8 (0.20%) Eclipse
13 5 (0.13%) WinDbg
14 4 (0.10%) Grunt
14 4 (0.10%) IntelliJ
14 4 (0.10%) Oracle Forms
15 3 (0.077%) Sonatype Nexus
16 2 (0.051%) Bitbucket
16 2 (0.051%) gulp
16 2 (0.051%) Protractor
General
1 813 (20.77%) Finance
2 245 (6.26%) Telecoms
3 162 (4.14%) Banking
4 158 (4.04%) Legal
5 126 (3.22%) Retail
6 110 (2.81%) Back Office
7 107 (2.73%) Manufacturing
8 96 (2.45%) Marketing
9 82 (2.09%) Military
10 65 (1.66%) Advertising
11 60 (1.53%) Billing
12 59 (1.51%) Law
13 55 (1.40%) Electronics
14 43 (1.10%) French Language
15 42 (1.07%) German Language
16 38 (0.97%) Publishing
17 35 (0.89%) Investment Banking
18 32 (0.82%) International Banking
19 20 (0.51%) Financial Institution
20 19 (0.49%) Front Office
Job Titles
1 1006 (25.70%) Analyst
2 408 (10.42%) Support Analyst
3 403 (10.29%) Support Engineer
4 398 (10.17%) Service Analyst
5 355 (9.07%) Service Manager
6 310 (7.92%) Service Desk Analyst
7 291 (7.43%) Applications Support
8 224 (5.72%) IT Support
9 220 (5.62%) Network Engineer
10 216 (5.52%) 2nd Line Support
11 207 (5.29%) IT Manager
12 173 (4.42%) Delivery Manager
13 172 (4.39%) Services Delivery Manager
14 170 (4.34%) Team Leader
15 154 (3.93%) Administrator
16 147 (3.75%) Applications Support Analyst
17 142 (3.63%) IT Engineer
18 137 (3.50%) Desktop Support
19 132 (3.37%) Developer
20 107 (2.73%) IT Analyst
Libraries, Frameworks & Software Standards
1 176 (4.50%) Web Services
2 160 (4.09%) .NET
3 112 (2.86%) Middleware
4 96 (2.45%) HTML
5 86 (2.20%) J2EE
6 84 (2.15%) REST
6 84 (2.15%) SOAP
7 83 (2.12%) CSS
8 75 (1.92%) jQuery
9 63 (1.61%) XML
10 53 (1.35%) AngularJS
11 45 (1.15%) ASP.NET
12 42 (1.07%) WCF
13 37 (0.95%) ASP.NET Web API
13 37 (0.95%) Spring
14 36 (0.92%) SAPUI5
15 34 (0.87%) Entity Framework
15 34 (0.87%) Hibernate
16 32 (0.82%) Ajax
16 32 (0.82%) ASP.NET Web Forms
Miscellaneous
1 294 (7.51%) Analytical Skills
2 284 (7.25%) Management Information System
3 264 (6.74%) Data Centre
4 136 (3.47%) Computer Science
5 77 (1.97%) Client/Server
6 67 (1.71%) Clustering
7 61 (1.56%) Driving Licence
8 58 (1.48%) User Experience
9 54 (1.38%) Virtual Team
10 45 (1.15%) Blackberry
10 45 (1.15%) Enterprise Software
10 45 (1.15%) iPad
10 45 (1.15%) Video Conferencing
11 43 (1.10%) Replication
12 35 (0.89%) CMDB
13 31 (0.79%) iPhone
14 27 (0.69%) Smartphone
15 26 (0.66%) EPoS
16 24 (0.61%) N-Tier
17 21 (0.54%) Hedge funds
Operating Systems
1 1446 (36.93%) Windows
2 615 (15.71%) Windows Server
3 493 (12.59%) Linux
4 447 (11.42%) Windows 7
5 300 (7.66%) Windows Server 2008
6 278 (7.10%) Unix
7 271 (6.92%) Windows Server 2012
8 239 (6.10%) Windows 10
9 132 (3.37%) Windows Server 2003
10 129 (3.30%) Windows 8
11 80 (2.04%) Solaris
12 60 (1.53%) Red Hat Enterprise Linux
13 53 (1.35%) Windows XP
14 51 (1.30%) Apple iOS
15 41 (1.05%) AIX
15 41 (1.05%) Android
16 33 (0.84%) CentOS
17 32 (0.82%) Mac OS X
18 23 (0.59%) Ubuntu
19 22 (0.56%) Windows Vista
Processes & Methodologies
1 1587 (40.54%) ITIL
2 714 (18.24%) Service Delivery
3 580 (14.81%) Service Management
4 448 (11.44%) Incident Management
5 441 (11.26%) Problem Management
6 333 (8.51%) Change Management
7 289 (7.38%) Agile Software Development
8 284 (7.25%) Continuous Improvement
9 271 (6.92%) ITSM
10 256 (6.54%) Project Management
11 233 (5.95%) Stakeholder Management
12 225 (5.75%) Disaster Recovery
13 216 (5.52%) Root Cause Analysis
14 210 (5.36%) ITIL V3
15 199 (5.08%) Mentoring
16 189 (4.83%) CRM
17 177 (4.52%) Process Improvement
18 172 (4.39%) Line Management
19 159 (4.06%) DevOps
20 153 (3.91%) Document Management
Programming Languages
1 588 (15.02%) SQL
2 176 (4.50%) Java
3 159 (4.06%) C#
4 107 (2.73%) PowerShell
5 106 (2.71%) JavaScript
6 91 (2.32%) T-SQL
7 65 (1.66%) Python
8 58 (1.48%) C
9 48 (1.23%) VB
10 45 (1.15%) PL/SQL
11 44 (1.12%) Perl
12 41 (1.05%) Bash Shell
13 39 (1.00%) Shell Script
14 28 (0.72%) PHP
15 27 (0.69%) VBScript
16 21 (0.54%) ABAP
17 10 (0.26%) C++
18 9 (0.23%) Ruby
18 9 (0.23%) sed
18 9 (0.23%) VBA
Qualifications
1 377 (9.63%) Degree
2 335 (8.56%) Cisco Certification
3 289 (7.38%) Security Cleared
4 288 (7.36%) Microsoft Certification
5 244 (6.23%) CCNA
6 207 (5.29%) ITIL Certification
7 187 (4.78%) SC Cleared
8 151 (3.86%) CCNP
9 142 (3.63%) MCP
10 140 (3.58%) MCSE
11 123 (3.14%) MCSA
12 76 (1.94%) DV Cleared
13 52 (1.33%) Computer Science Degree
14 48 (1.23%) ITIL Foundation Certificate
15 34 (0.87%) VMware Certified Professional (VCP)
16 32 (0.82%) CCIE
17 29 (0.74%) MCITP
18 27 (0.69%) ISEB
18 27 (0.69%) MCDST
19 23 (0.59%) A+ Certification
Quality Assurance & Compliance
1 85 (2.17%) QA
2 83 (2.12%) ISO/IEC 27001
3 76 (1.94%) ISO 9001
4 55 (1.40%) ISO/IEC 20000
5 41 (1.05%) Disclosure Scotland
6 36 (0.92%) PCI DSS
7 30 (0.77%) Data Quality
8 17 (0.43%) PMO
9 12 (0.31%) COBIT
9 12 (0.31%) Sarbanes-Oxley
10 8 (0.20%) ISO 14001
11 5 (0.13%) ISO 22301
12 3 (0.077%) GDPR
12 3 (0.077%) NEBOSH
13 2 (0.051%) Cyber Essentials
13 2 (0.051%) MiFID
13 2 (0.051%) Solvency II
14 1 (0.026%) HL7
14 1 (0.026%) ISO 20022
14 1 (0.026%) ISO 8583
System Software
1 796 (20.33%) Active Directory
2 400 (10.22%) VMware Infrastructure
3 223 (5.70%) Hyper-V
4 85 (2.17%) vSphere
5 52 (1.33%) VMware ESXi
6 47 (1.20%) XenApp
7 35 (0.89%) Virtual Servers
8 31 (0.79%) KVM
8 31 (0.79%) Xen
9 26 (0.66%) Virtual Machines
10 23 (0.59%) Docker
11 20 (0.51%) XenDesktop
12 19 (0.49%) Oracle RAC
13 16 (0.41%) Terminal Services
13 16 (0.41%) XenServer
14 14 (0.36%) Firmware
15 12 (0.31%) Microsoft App-V
16 11 (0.28%) Veritas Cluster Server
16 11 (0.28%) Virtual Desktop
17 9 (0.23%) BitLocker
Systems Management
1 175 (4.47%) SCCM
2 77 (1.97%) Puppet
3 60 (1.53%) Nagios
4 50 (1.28%) Opsview
5 38 (0.97%) Cisco LMS
6 37 (0.95%) Cisco Prime
6 37 (0.95%) SCOM
7 35 (0.89%) Oracle Enterprise Manager
8 30 (0.77%) WSUS
9 29 (0.74%) ZABBIX
10 28 (0.72%) NetBackup
11 26 (0.66%) Backup Exec
12 24 (0.61%) AirWatch
13 23 (0.59%) Ansible
13 23 (0.59%) Tivoli
14 20 (0.51%) Opscode Chef
14 20 (0.51%) SolarWinds Orion
14 20 (0.51%) Tivoli Storage Manager
15 16 (0.41%) Norton AntiVirus
16 14 (0.36%) OpenView
Vendors
1 1211 (30.93%) Microsoft
2 621 (15.86%) VMware
3 591 (15.10%) Cisco
4 377 (9.63%) Citrix
5 293 (7.48%) Oracle
6 238 (6.08%) HP
7 187 (4.78%) SAP
8 137 (3.50%) Juniper
9 119 (3.04%) Remedy
10 107 (2.73%) Xerox
11 106 (2.71%) IBM
12 102 (2.61%) Dell
13 101 (2.58%) Red Hat
14 94 (2.40%) F5
15 85 (2.17%) Veeam
16 79 (2.02%) SolarWinds
17 78 (1.99%) Apple
18 76 (1.94%) EMC
19 73 (1.86%) ServiceNow
20 72 (1.84%) CheckPoint