SLA Job Trends in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics and salary benchmarking for jobs advertised in England requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 18 February 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Feb 2026
Same period 2025 Same period 2024
Rank 195 167 138
Rank change year-on-year -28 -29 -2
Permanent jobs citing SLA 678 804 1,413
As % of all permanent jobs in England 1.13% 1.82% 2.13%
As % of the Quality Assurance & Compliance category 9.64% 11.03% 14.92%
Number of salaries quoted 463 426 1,113
10th Percentile £26,250 £26,250 £23,500
25th Percentile £28,750 £28,822 £26,250
Median annual salary (50th Percentile) £37,500 £40,000 £32,500
Median % change year-on-year -6.25% +23.08% -15.58%
75th Percentile £57,500 £57,500 £50,000
90th Percentile £70,000 £82,500 £67,900
UK median annual salary £37,500 £40,000 £32,500
% change year-on-year -6.25% +23.08% -15.58%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in England.

Permanent vacancies with a requirement for quality assurance or compliance skills 7,034 7,288 9,469
As % of all permanent jobs advertised in England 11.75% 16.46% 14.28%
Number of salaries quoted 4,237 3,368 7,129
10th Percentile £30,370 £31,250 £27,965
25th Percentile £41,375 £43,750 £37,500
Median annual salary (50th Percentile) £59,527 £60,000 £55,000
Median % change year-on-year -0.79% +9.09% -4.35%
75th Percentile £78,776 £78,663 £73,750
90th Percentile £95,000 £95,000 £92,500
UK median annual salary £59,527 £60,000 £55,000
% change year-on-year -0.79% +9.09% -4.35%

SLA
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in England.

SLA job vacancy trend in England

SLA
Salary Trend in England

Salary distribution trend for jobs in England citing SLA.

Salary distribution trend for jobs in England citing SLA

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 18 February 2026.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 18 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +49 207 £57,500 +0.88% 69
Midlands +7 144 £30,580 +6.10% 30
South East -17 134 £33,500 -23.43% 79
North of England -74 82 £31,000 -17.33% 39
East Midlands +30 79 £29,500 -6.35% 11
West Midlands -26 60 £30,580 +6.10% 19
South West -19 59 £31,500 -21.25% 16
East of England -5 50 £33,500 -25.56% 24
North West -30 40 £35,610 -10.98% 21
Yorkshire -42 32 £30,000 +3.00% 16
North East -14 10 - - 2
SLA
UK

SLA
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 49 (7.23%) Microsoft Exchange
2 48 (7.08%) SharePoint
3 22 (3.24%) Exchange Server 2003
4 14 (2.06%) Confluence
5 12 (1.77%) Tomcat
5 12 (1.77%) WebSphere
5 12 (1.77%) WebSphere Application Server
6 6 (0.88%) Appian
7 4 (0.59%) Apache Airflow
8 2 (0.29%) CMS
8 2 (0.29%) IIS
9 1 (0.15%) WordPress
Applications
1 87 (12.83%) Microsoft Office
2 21 (3.10%) Microsoft Excel
3 5 (0.74%) Microsoft PowerPoint
4 2 (0.29%) AutoCAD
5 1 (0.15%) Microsoft Project
Business Applications
1 16 (2.36%) Salesforce CRM
2 11 (1.62%) Dynamics AX
3 10 (1.47%) Sage 200
4 6 (0.88%) Sage X3
5 4 (0.59%) Shopify
6 3 (0.44%) SAP HR
6 3 (0.44%) SAP Payroll
6 3 (0.44%) SAP S/4HANA
6 3 (0.44%) Workday HCM
7 2 (0.29%) C-CURE
7 2 (0.29%) Dynamics CRM
7 2 (0.29%) IBM Planning Analytics
7 2 (0.29%) NetSuite
7 2 (0.29%) Q-Pulse
7 2 (0.29%) Remedy ITSM
8 1 (0.15%) Infor M3
8 1 (0.15%) Magento
8 1 (0.15%) SAP FI/CO
8 1 (0.15%) SAP FSCM
8 1 (0.15%) SAP Oil and Gas
Cloud Services
1 203 (29.94%) Microsoft 365
2 131 (19.32%) Azure
3 76 (11.21%) Entra ID
4 58 (8.55%) AWS
5 38 (5.60%) Power Platform
6 32 (4.72%) SaaS
7 21 (3.10%) Datadog
8 16 (2.36%) PaaS
9 15 (2.21%) IaaS
10 13 (1.92%) Azure Synapse Analytics
10 13 (1.92%) OneDrive
11 12 (1.77%) Nutanix
11 12 (1.77%) PowerApps
12 10 (1.47%) Power Automate
12 10 (1.47%) Serverless
13 9 (1.33%) Azure Monitor
13 9 (1.33%) GCP
14 6 (0.88%) Intacct
15 5 (0.74%) AWS CloudFormation
16 4 (0.59%) Virtual Private Cloud
Communications & Networking
1 87 (12.83%) DNS
2 82 (12.09%) DHCP
3 49 (7.23%) Firewall
4 45 (6.64%) WAN
5 44 (6.49%) LAN
6 38 (5.60%) VPN
7 30 (4.42%) Wi-Fi
8 22 (3.24%) TCP/IP
9 20 (2.95%) SD-WAN
10 17 (2.51%) Wireless
11 16 (2.36%) VLAN
12 14 (2.06%) SAN
12 14 (2.06%) Structured Cabling
13 13 (1.92%) SSL
14 12 (1.77%) VoIP
15 11 (1.62%) Cisco IOS
15 11 (1.62%) Internet
15 11 (1.62%) Remote Desktop
16 9 (1.33%) WAAS
17 6 (0.88%) 5G
Database & Business Intelligence
1 33 (4.87%) SQL Server
2 31 (4.57%) Power BI
3 25 (3.69%) Oracle Database
4 23 (3.39%) Oracle Database 10g
5 13 (1.92%) Big Data
5 13 (1.92%) PostgreSQL
6 12 (1.77%) DB2
7 9 (1.33%) MySQL
8 6 (0.88%) MariaDB
9 4 (0.59%) Amazon RDS
9 4 (0.59%) Pinecone
9 4 (0.59%) SQL Server Reporting Services
9 4 (0.59%) Weaviate
10 3 (0.44%) Crystal Reports
10 3 (0.44%) NoSQL
10 3 (0.44%) Relational Database
11 2 (0.29%) Azure SQL Database
12 1 (0.15%) SAP HANA
12 1 (0.15%) SQL Server Integration Services
12 1 (0.15%) Tableau
Development Applications
1 37 (5.46%) JIRA
2 11 (1.62%) Chocolatey
3 9 (1.33%) Git
4 4 (0.59%) Jenkins
5 2 (0.29%) SQL Server Management Studio (SSMS)
General
1 235 (34.66%) Social Skills
2 100 (14.75%) Finance
3 81 (11.95%) Law
4 49 (7.23%) Analytical Skills
5 42 (6.19%) Marketing
6 37 (5.46%) Inclusion and Diversity
7 36 (5.31%) Banking
8 34 (5.01%) Back Office
9 30 (4.42%) Retail
10 24 (3.54%) Manufacturing
11 21 (3.10%) Telecoms
12 19 (2.80%) Documentation Skills
13 18 (2.65%) Legal
13 18 (2.65%) Organisational Skills
14 13 (1.92%) Military
14 13 (1.92%) Public Sector
15 9 (1.33%) Advertising
15 9 (1.33%) Games
16 8 (1.18%) Automotive
16 8 (1.18%) Investment Banking
Job Titles
1 166 (24.48%) Support Engineer
2 105 (15.49%) IT Support
3 98 (14.45%) 2nd Line Support
4 89 (13.13%) Analyst
5 67 (9.88%) Support Analyst
6 65 (9.59%) IT Engineer
7 56 (8.26%) IT Support Engineer
8 49 (7.23%) Lead
9 46 (6.78%) 1st Line Support
10 43 (6.34%) 2nd Line Engineer
11 38 (5.60%) 2nd Line Support Engineer
12 36 (5.31%) Support Technician
13 32 (4.72%) Applications Support
13 32 (4.72%) Desktop Support
14 31 (4.57%) Desktop Engineer
15 30 (4.42%) 3rd Line Support
15 30 (4.42%) Senior
16 29 (4.28%) Azure Engineer
17 28 (4.13%) Service Manager
18 27 (3.98%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 14 (2.06%) LDAP
2 12 (1.77%) LAPP Stack
2 12 (1.77%) WebSphere MQ
3 7 (1.03%) React
3 7 (1.03%) REST
4 5 (0.74%) EDI
5 4 (0.59%) .NET
5 4 (0.59%) Django
5 4 (0.59%) FastAPI
5 4 (0.59%) GraphQL
5 4 (0.59%) Node.js
5 4 (0.59%) PyTorch
5 4 (0.59%) scikit-learn
5 4 (0.59%) TensorFlow
6 3 (0.44%) AngularJS
6 3 (0.44%) Vue
6 3 (0.44%) Web Services
7 2 (0.29%) CSS
7 2 (0.29%) HTML
7 2 (0.29%) JSON
Miscellaneous
1 43 (6.34%) Onboarding
2 40 (5.90%) Driving Licence
3 30 (4.42%) Data Centre
4 27 (3.98%) Management Information System
5 21 (3.10%) Self-Motivation
6 19 (2.80%) CMDB
7 18 (2.65%) Public Cloud
8 16 (2.36%) Hybrid Cloud
9 15 (2.21%) Cyber Threat
10 14 (2.06%) Low-Code
11 12 (1.77%) Linux Command Line
12 11 (1.62%) Enterprise Software
12 11 (1.62%) NHS
12 11 (1.62%) Video Conferencing
13 10 (1.47%) Product Ownership
14 9 (1.33%) Fat Client
14 9 (1.33%) Thin Client
15 8 (1.18%) Cloud Native
15 8 (1.18%) EPoS
15 8 (1.18%) Virtual Team
Operating Systems
1 238 (35.10%) Windows
2 93 (13.72%) Windows 10
3 73 (10.77%) Windows Server
4 43 (6.34%) Unix
5 42 (6.19%) Android
6 36 (5.31%) Apple iOS
7 25 (3.69%) Solaris
8 23 (3.39%) HPUX
8 23 (3.39%) Windows 7
8 23 (3.39%) Windows Server 2008
9 22 (3.24%) Linux
9 22 (3.24%) Windows Server 2003
10 19 (2.80%) Red Hat Enterprise Linux
11 5 (0.74%) Mac OS X
12 3 (0.44%) Mac OS
12 3 (0.44%) Windows Server 2016
13 2 (0.29%) Debian
13 2 (0.29%) VMS
13 2 (0.29%) Windows Server 2012
13 2 (0.29%) Windows Server 2019
Processes & Methodologies
1 230 (33.92%) ITIL
2 154 (22.71%) Customer Service
3 136 (20.06%) Continuous Improvement
4 129 (19.03%) Problem-Solving
5 116 (17.11%) Incident Management
6 110 (16.22%) ITSM
7 86 (12.68%) Service Delivery
8 75 (11.06%) Service Management
9 69 (10.18%) Root Cause Analysis
10 62 (9.14%) Change Management
11 51 (7.52%) Mentoring
12 50 (7.37%) Stakeholder Management
13 49 (7.23%) Roadmaps
14 48 (7.08%) Problem Management
14 48 (7.08%) Process Improvement
15 46 (6.78%) Cybersecurity
16 42 (6.19%) Project Delivery
17 41 (6.05%) Customer Experience
18 40 (5.90%) Disaster Recovery
19 38 (5.60%) Coaching
Programming Languages
1 53 (7.82%) PowerShell
2 46 (6.78%) SQL
3 27 (3.98%) Python
4 22 (3.24%) Perl
5 13 (1.92%) JavaScript
6 7 (1.03%) PHP
7 5 (0.74%) C#
8 4 (0.59%) Bash
8 4 (0.59%) Go
8 4 (0.59%) Java
8 4 (0.59%) TypeScript
9 2 (0.29%) Bicep
9 2 (0.29%) Korn
9 2 (0.29%) Kusto Query Language
9 2 (0.29%) VB
10 1 (0.15%) ABAP
10 1 (0.15%) Shell Script
10 1 (0.15%) VB.NET
10 1 (0.15%) VBScript
Qualifications
1 129 (19.03%) Security Cleared
2 99 (14.60%) SC Cleared
3 94 (13.86%) Degree
4 35 (5.16%) Microsoft Certification
5 23 (3.39%) DV Cleared
6 22 (3.24%) CTC Cleared
6 22 (3.24%) ITIL Certification
7 20 (2.95%) AWS Certification
8 17 (2.51%) CCNA
8 17 (2.51%) Cisco Certification
9 14 (2.06%) Microsoft Certified Professional
10 12 (1.77%) Azure Certification
11 10 (1.47%) Computer Science Degree
11 10 (1.47%) Network+ Certification
12 9 (1.33%) CCA
12 9 (1.33%) Citrix Certification
12 9 (1.33%) MCSA
12 9 (1.33%) MCSE
13 8 (1.18%) ITIL Foundation Certificate
14 5 (0.74%) DBS Check
Quality Assurance & Compliance
1 27 (3.98%) QA
2 23 (3.39%) ISO/IEC 27001
3 8 (1.18%) Cyber Essentials
3 8 (1.18%) Data Quality
3 8 (1.18%) GDPR
4 7 (1.03%) GRC
5 6 (0.88%) Accessibility
5 6 (0.88%) ISO 14001
5 6 (0.88%) NIST
6 5 (0.74%) NEBOSH
6 5 (0.74%) SOC 2
7 3 (0.44%) PCI DSS
8 2 (0.29%) California Consumer Privacy Act
9 1 (0.15%) ISO 20022
9 1 (0.15%) ITGC
9 1 (0.15%) PMO
System Software
1 175 (25.81%) Active Directory
2 43 (6.34%) VMware Infrastructure
3 28 (4.13%) Hyper-V
4 7 (1.03%) Virtual Machines
5 5 (0.74%) Firmware
5 5 (0.74%) Veritas Cluster Server
6 4 (0.59%) Docker
6 4 (0.59%) Terminal Services
6 4 (0.59%) vSphere
7 3 (0.44%) Virtual Desktop
8 2 (0.29%) IAG
9 1 (0.15%) KVM
9 1 (0.15%) VMware NSX
Systems Management
1 44 (6.49%) SCCM
2 41 (6.05%) Microsoft Intune
3 27 (3.98%) Jamf Pro
4 15 (2.21%) Ansible
5 14 (2.06%) Terraform
6 7 (1.03%) Kubernetes
7 6 (0.88%) WSUS
8 5 (0.74%) Autotask
9 1 (0.15%) Active Directory Federation Services
9 1 (0.15%) Control-M
9 1 (0.15%) FortiGate
9 1 (0.15%) Proxmox
9 1 (0.15%) SCOM
9 1 (0.15%) Single Sign-On
Vendors
1 240 (35.40%) Microsoft
2 84 (12.39%) VMware
3 63 (9.29%) Cisco
4 46 (6.78%) ServiceNow
5 42 (6.19%) Apple
6 29 (4.28%) Oracle
7 24 (3.54%) Salesforce
7 24 (3.54%) SAP
8 23 (3.39%) Dell
9 22 (3.24%) HP
9 22 (3.24%) Samsung
10 17 (2.51%) Red Hat
11 14 (2.06%) IBM
12 13 (1.92%) Databricks
12 13 (1.92%) Workday
13 11 (1.62%) AppDynamics
13 11 (1.62%) Datto
13 11 (1.62%) Dell Compellent
13 11 (1.62%) Dynatrace
13 11 (1.62%) Nimble Storage