SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 145 155 209
Rank change year-on-year +10 +54 -16
Permanent jobs citing SLA 1,429 1,619 2,924
As % of all permanent jobs advertised in England 1.82% 2.28% 1.99%
As % of the Quality Assurance & Compliance category 13.61% 14.86% 11.46%
Number of salaries quoted 1,130 1,193 2,065
10th Percentile £24,240 £25,250 £24,750
25th Percentile £25,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,250 £40,420 £40,000
Median % change year-on-year -17.74% +1.05% -
75th Percentile £48,750 £57,500 £55,000
90th Percentile £67,500 £75,000 £70,000
UK median annual salary £32,500 £40,500 £39,500
% change year-on-year -19.75% +2.53% -1.25%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in England.

Permanent vacancies with a requirement for quality assurance or compliance skills 10,499 10,896 25,519
As % of all permanent jobs advertised in England 13.40% 15.33% 17.36%
Number of salaries quoted 6,647 7,032 12,574
10th Percentile £27,400 £32,500 £31,250
25th Percentile £37,500 £43,250 £41,250
Median annual salary (50th Percentile) £55,000 £58,000 £55,000
Median % change year-on-year -5.17% +5.45% -
75th Percentile £73,750 £76,250 £75,000
90th Percentile £95,000 £92,500 £90,000
UK median annual salary £53,500 £57,500 £55,000
% change year-on-year -6.96% +4.55% +2.33%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 26 July 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +11 415 £32,500 -18.75% 58
North of England -1 313 £32,500 -9.72% 45
London -43 237 £50,000 +3.36% 46
Midlands +1 234 £28,119 -25.02% 45
West Midlands +16 182 £28,119 -25.02% 28
South West +15 132 £40,000 -5.88% 21
North West +3 130 £33,000 -20.00% 20
Yorkshire 0 124 £42,500 +23.19% 22
East of England -56 88 £35,000 -33.96% 11
North East +22 59 £24,960 -29.69% 4
East Midlands -31 52 £28,500 -13.64% 17
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (10.08%) Microsoft Exchange
2 65 (4.55%) SharePoint
3 15 (1.05%) WebLogic
4 9 (0.63%) CMS
5 6 (0.42%) IIS
5 6 (0.42%) OpenEdge
6 5 (0.35%) JBoss
7 4 (0.28%) Confluence
7 4 (0.28%) WordPress
8 3 (0.21%) Apache
8 3 (0.21%) Moodle
8 3 (0.21%) Oracle Service Bus
8 3 (0.21%) Oracle Workflow
8 3 (0.21%) WebSphere
8 3 (0.21%) WebSphere Application Server
9 2 (0.14%) Exchange Server 2010
9 2 (0.14%) Exchange Server 2013
9 2 (0.14%) Skype for Business
10 1 (0.070%) Blackberry Enterprise Server
10 1 (0.070%) OpenStack
Applications
1 182 (12.74%) Microsoft Office
2 43 (3.01%) Microsoft Excel
3 11 (0.77%) Microsoft PowerPoint
4 6 (0.42%) MS Visio
5 4 (0.28%) Spreadsheet
6 3 (0.21%) Microsoft Project
Business Applications
1 59 (4.13%) Salesforce CRM
2 13 (0.91%) Infor SunSystems
2 13 (0.91%) iTrent
3 12 (0.84%) SAP S/4HANA
4 11 (0.77%) SAP Oil and Gas
5 9 (0.63%) Remedy ITSM
6 7 (0.49%) Dynamics CRM
7 6 (0.42%) Unit4 Business World
8 5 (0.35%) Temenos T24
9 4 (0.28%) Endur
9 4 (0.28%) Workday HCM
10 3 (0.21%) Oracle Cash Management
10 3 (0.21%) Oracle EBS
10 3 (0.21%) Oracle EBS R12
10 3 (0.21%) Oracle E-Business Tax
10 3 (0.21%) Oracle General Ledger
10 3 (0.21%) Oracle Internet Expenses
10 3 (0.21%) Oracle iProcurement
10 3 (0.21%) Oracle Payables
10 3 (0.21%) Oracle Receivables
Cloud Services
1 372 (26.03%) Microsoft 365
2 233 (16.31%) Azure
3 74 (5.18%) SaaS
4 61 (4.27%) AWS
5 51 (3.57%) Entra ID
6 29 (2.03%) Dynamics 365
7 24 (1.68%) IaaS
7 24 (1.68%) Power Platform
8 22 (1.54%) GCP
9 21 (1.47%) Cloud Computing
9 21 (1.47%) PaaS
10 15 (1.05%) Snowflake
11 13 (0.91%) Power Automate
12 11 (0.77%) Azure DevOps
13 10 (0.70%) Mimecast
13 10 (0.70%) OneDrive
14 8 (0.56%) Azure AKS
15 7 (0.49%) Azure ExpressRoute
15 7 (0.49%) Azure Pipelines
15 7 (0.49%) Google Workspace
Communications & Networking
1 125 (8.75%) Firewall
2 101 (7.07%) WAN
3 97 (6.79%) LAN
4 89 (6.23%) DNS
5 82 (5.74%) DHCP
6 69 (4.83%) VPN
7 61 (4.27%) TCP/IP
8 49 (3.43%) Internet
9 48 (3.36%) Wi-Fi
10 44 (3.08%) SAN
11 31 (2.17%) Wireless
12 27 (1.89%) Network Security
13 25 (1.75%) OSPF
14 22 (1.54%) SD-WAN
15 18 (1.26%) WLAN
16 16 (1.12%) VoIP
17 15 (1.05%) VLAN
18 14 (0.98%) MPLS
19 12 (0.84%) BGP
20 10 (0.70%) Broadband
Database & Business Intelligence
1 71 (4.97%) SQL Server
2 27 (1.89%) Amazon RDS
3 19 (1.33%) Oracle Database
4 15 (1.05%) Tableau
5 13 (0.91%) BusinessObjects
5 13 (0.91%) Elasticsearch
6 10 (0.70%) DB2
6 10 (0.70%) Power BI
7 7 (0.49%) MySQL
7 7 (0.49%) SQL Server Analysis Services
7 7 (0.49%) SQL Server Reporting Services
8 6 (0.42%) RDBMS
8 6 (0.42%) Relational Database
9 5 (0.35%) Azure SQL Database
10 4 (0.28%) GIS
10 4 (0.28%) MongoDB
11 3 (0.21%) Oracle Database 10g
11 3 (0.21%) Oracle Database 11g
11 3 (0.21%) VLDB
12 2 (0.14%) NoSQL
Development Applications
1 30 (2.10%) JIRA
2 13 (0.91%) Oracle Forms
3 7 (0.49%) SonarQube
4 3 (0.21%) CircleCI
4 3 (0.21%) Fiddler
4 3 (0.21%) Git
4 3 (0.21%) GitLab
4 3 (0.21%) Jenkins
4 3 (0.21%) Toad
5 2 (0.14%) Octopus Deploy
5 2 (0.14%) TeamCity
6 1 (0.070%) Bitbucket
6 1 (0.070%) git-flow
6 1 (0.070%) Subversion
6 1 (0.070%) Team Foundation Server
General
1 669 (46.82%) Social Skills
2 266 (18.61%) Finance
3 192 (13.44%) Analytical Skills
4 104 (7.28%) Retail
5 94 (6.58%) Billing
6 73 (5.11%) Organisational Skills
7 71 (4.97%) Law
8 61 (4.27%) Telecoms
9 57 (3.99%) Inclusion and Diversity
9 57 (3.99%) Legal
10 50 (3.50%) Banking
11 37 (2.59%) Manufacturing
11 37 (2.59%) Presentation Skills
12 34 (2.38%) Marketing
13 27 (1.89%) Back Office
14 25 (1.75%) Public Sector
15 17 (1.19%) Police
16 13 (0.91%) Documentation Skills
16 13 (0.91%) Environmental Health
17 10 (0.70%) Local Government
Job Titles
1 257 (17.98%) Analyst
2 135 (9.45%) Support Engineer
3 123 (8.61%) Service Manager
4 114 (7.98%) Support Analyst
5 112 (7.84%) Lead
6 110 (7.70%) Senior
7 104 (7.28%) IT Support
8 89 (6.23%) Service Analyst
9 82 (5.74%) Service Desk Analyst
10 77 (5.39%) Infrastructure Engineer
11 76 (5.32%) Applications Support
12 72 (5.04%) Team Leader
13 62 (4.34%) Development Manager
13 62 (4.34%) IT Manager
14 60 (4.20%) Business Manager
15 59 (4.13%) Business Development Manager
16 54 (3.78%) 1st Line Support
17 53 (3.71%) IT Analyst
18 50 (3.50%) IT Engineer
19 48 (3.36%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 33 (2.31%) HTML
2 21 (1.47%) CSS
3 19 (1.33%) .NET
4 17 (1.19%) XML
5 14 (0.98%) 802.1X
6 13 (0.91%) REST
6 13 (0.91%) Spring
7 12 (0.84%) J2EE
7 12 (0.84%) Java EE
7 12 (0.84%) Web Services
8 10 (0.70%) SOAP
9 9 (0.63%) JSON
10 8 (0.56%) ARM Templates
10 8 (0.56%) ASP.NET
10 8 (0.56%) JSP
10 8 (0.56%) Servlets
11 7 (0.49%) Azure Blueprints
12 6 (0.42%) BREW
13 5 (0.35%) EDI
13 5 (0.35%) NETCONF
Miscellaneous
1 173 (12.11%) Self-Motivation
2 95 (6.65%) Video Conferencing
3 92 (6.44%) Driving Licence
4 90 (6.30%) Video\Live Streaming
5 89 (6.23%) Digital Signage
6 72 (5.04%) Management Information System
7 66 (4.62%) Data Centre
8 33 (2.31%) Onboarding
9 29 (2.03%) Clustering
10 24 (1.68%) EPoS
11 16 (1.12%) PKI
12 15 (1.05%) Life Science
12 15 (1.05%) Team-Oriented Environment
13 12 (0.84%) IoT
14 11 (0.77%) BYOD
14 11 (0.77%) CMDB
15 9 (0.63%) Product Ownership
16 8 (0.56%) Public Cloud
17 7 (0.49%) Data Structures
17 7 (0.49%) iPhone
Operating Systems
1 422 (29.53%) Windows
2 180 (12.60%) Windows Server
3 120 (8.40%) Windows 10
4 86 (6.02%) Linux
5 47 (3.29%) Windows Server 2012
6 45 (3.15%) Windows Server 2019
7 42 (2.94%) Apple iOS
7 42 (2.94%) Windows Server 2016
8 35 (2.45%) Unix
9 31 (2.17%) Android
10 24 (1.68%) AIX
11 12 (0.84%) Red Hat Enterprise Linux
11 12 (0.84%) Windows 7
12 9 (0.63%) Mac OS
13 7 (0.49%) Solaris
14 6 (0.42%) Windows 8
14 6 (0.42%) Windows Server 2003
15 4 (0.28%) CentOS
15 4 (0.28%) Windows Server 2008
16 3 (0.21%) Ubuntu
Processes & Methodologies
1 514 (35.97%) Customer Service
2 397 (27.78%) ITIL
3 388 (27.15%) Problem-Solving
4 224 (15.68%) Service Delivery
5 198 (13.86%) Service Management
6 140 (9.80%) Incident Management
7 121 (8.47%) Infrastructure Engineering
8 120 (8.40%) Continuous Improvement
9 114 (7.98%) CRM
10 103 (7.21%) Presales
11 100 (7.00%) Logistics
12 97 (6.79%) Customer Experience
12 97 (6.79%) Time Management
13 95 (6.65%) Preventative Maintenance
14 92 (6.44%) Cybersecurity
14 92 (6.44%) Mentoring
15 90 (6.30%) ITSM
16 89 (6.23%) Problem Management
17 85 (5.95%) Change Management
18 75 (5.25%) Business Development
Programming Languages
1 142 (9.94%) SQL
2 51 (3.57%) PowerShell
3 37 (2.59%) JavaScript
4 27 (1.89%) Java
5 26 (1.82%) Python
6 19 (1.33%) C#
7 16 (1.12%) Shell Script
8 15 (1.05%) ActionScript
8 15 (1.05%) T-SQL
8 15 (1.05%) VB
9 13 (0.91%) Bash
10 7 (0.49%) Bicep
10 7 (0.49%) PL/SQL
11 6 (0.42%) Progress 4GL
12 2 (0.14%) Perl
12 2 (0.14%) PHP
13 1 (0.070%) C
13 1 (0.070%) C++
13 1 (0.070%) Embedded C
13 1 (0.070%) VB.NET
Qualifications
1 187 (13.09%) Degree
2 131 (9.17%) Security Cleared
3 58 (4.06%) ITIL Certification
3 58 (4.06%) SC Cleared
4 50 (3.50%) Cisco Certification
5 41 (2.87%) CCNA
6 40 (2.80%) Microsoft Certification
7 36 (2.52%) BPSS Clearance
7 36 (2.52%) CCNP
8 28 (1.96%) Azure Certification
9 23 (1.61%) DBS Check
10 19 (1.33%) APMP
11 16 (1.12%) DV Cleared
12 14 (0.98%) Computer Science Degree
13 13 (0.91%) A+ Certification
13 13 (0.91%) MCP
14 12 (0.84%) ITIL Foundation Certificate
15 11 (0.77%) Network+ Certification
16 10 (0.70%) MCSE
17 8 (0.56%) PMI Certification
Quality Assurance & Compliance
1 52 (3.64%) ISO/IEC 27001
2 41 (2.87%) GDPR
3 23 (1.61%) PMO
4 22 (1.54%) Cyber Essentials
5 21 (1.47%) PCI DSS
6 19 (1.33%) QA
7 16 (1.12%) Data Quality
8 10 (0.70%) ISO 9001
9 9 (0.63%) Accessibility
10 5 (0.35%) HIPAA
11 4 (0.28%) NIST
12 2 (0.14%) COBIT
12 2 (0.14%) GRC
12 2 (0.14%) ISO/IEC 20000
12 2 (0.14%) NEBOSH
13 1 (0.070%) COSHH
13 1 (0.070%) Cyber Essentials PLUS
13 1 (0.070%) HMG Security Policy Framework
13 1 (0.070%) ISO 22301
13 1 (0.070%) SOC 2
System Software
1 323 (22.60%) Active Directory
2 109 (7.63%) VMware Infrastructure
3 49 (3.43%) Hyper-V
4 38 (2.66%) Firmware
5 23 (1.61%) vSphere
5 23 (1.61%) XenApp
6 19 (1.33%) VMware ESXi
7 17 (1.19%) KVM
8 15 (1.05%) OpenSSH
9 13 (0.91%) Virtual Desktop
10 9 (0.63%) Virtual Machines
11 8 (0.56%) XenDesktop
12 7 (0.49%) VMware Workstation
13 6 (0.42%) Docker
14 4 (0.28%) LXC
14 4 (0.28%) Squid
14 4 (0.28%) Virtual Servers
15 3 (0.21%) Oracle RAC
16 1 (0.070%) Microsoft Virtual Server
16 1 (0.070%) Veritas Cluster Server
Systems Management
1 82 (5.74%) Microsoft Intune
2 48 (3.36%) SCCM
3 23 (1.61%) vCenter Server
4 15 (1.05%) IBM BigFix
4 15 (1.05%) PowerCLI
5 14 (0.98%) NetBackup
6 13 (0.91%) Kubernetes
7 12 (0.84%) Backup Exec
7 12 (0.84%) OpenSSO
7 12 (0.84%) Single Sign-On
8 10 (0.70%) Terraform
8 10 (0.70%) WSUS
9 7 (0.49%) Ansible
9 7 (0.49%) Istio
10 5 (0.35%) Nessus
11 4 (0.28%) Cacti
11 4 (0.28%) FortiGate
11 4 (0.28%) Opsview
11 4 (0.28%) Oracle RMAN
11 4 (0.28%) ServiceCenter
Vendors
1 528 (36.95%) Microsoft
2 174 (12.18%) VMware
3 110 (7.70%) Cisco
4 96 (6.72%) SAP
5 70 (4.90%) Salesforce
6 65 (4.55%) Citrix
7 63 (4.41%) HP
7 63 (4.41%) Oracle
8 62 (4.34%) ServiceNow
9 57 (3.99%) Dell
10 49 (3.43%) IBM
11 39 (2.73%) Apple
12 33 (2.31%) NetApp
13 26 (1.82%) Red Hat
14 25 (1.75%) Remedy
15 21 (1.47%) Fortinet
16 19 (1.33%) Juniper
17 18 (1.26%) CheckPoint
17 18 (1.26%) Meraki
17 18 (1.26%) Sophos