Period
to

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 August 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
15 Aug 2022
Same period 2021 Same period 2020
Rank 197 183 168
Rank change year-on-year -14 -15 -23
Permanent jobs citing SLA 2,832 2,066 1,224
As % of all permanent jobs advertised in England 2.01% 2.03% 2.14%
As % of the Quality Assurance & Compliance category 11.60% 14.35% 16.67%
Number of salaries quoted 2,061 1,267 967
10th Percentile £24,750 £22,500 £23,750
25th Percentile £28,250 £27,000 £28,500
Median annual salary (50th Percentile) £39,000 £40,000 £41,000
Median % change year-on-year -2.50% -2.44% +2.50%
75th Percentile £55,000 £54,750 £55,750
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £39,000 £40,000 £41,000
% change year-on-year -2.50% -2.44% +2.50%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 24,411 14,394 7,344
As % of all permanent IT jobs advertised in England 17.32% 14.14% 12.82%
Number of salaries quoted 12,455 9,273 5,760
10th Percentile £31,250 £31,250 £31,250
25th Percentile £41,250 £41,250 £41,250
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +10.00%
75th Percentile £75,000 £72,500 £71,250
90th Percentile £91,250 £87,500 £85,000
UK median annual salary £55,000 £53,500 £52,500
% change year-on-year +2.80% +1.90% +5.00%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 15 August 2022.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 15 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -31 817 £50,000 -4.76% 70
South East -16 617 £34,000 -8.11% 79
North of England +13 591 £30,000 -11.76% 91
Midlands -5 420 £37,500 - 59
North West +4 313 £35,000 -20.90% 56
West Midlands -1 277 £37,500 - 37
East of England +29 259 £50,000 +28.21% 59
Yorkshire +25 249 £29,900 -12.06% 24
East Midlands -13 143 £37,500 +11.94% 22
South West -11 129 £32,000 -9.22% 37
North East -23 29 £30,000 +0.84% 12
SLA
UK

For the 6 months to 15 August 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,147 (40.50%) ITIL
2 1,132 (39.97%) Windows
3 1,039 (36.69%) Microsoft
4 1,008 (35.59%) Social Skills
5 802 (28.32%) Active Directory
6 739 (26.09%) Microsoft 365
7 633 (22.35%) Service Delivery
8 622 (21.96%) Problem-Solving
9 603 (21.29%) Azure
10 550 (19.42%) Finance
11 497 (17.55%) Windows Server
12 435 (15.36%) SQL
13 403 (14.23%) Incident Management
14 400 (14.12%) Analytical Skills
15 395 (13.95%) Service Management
16 354 (12.50%) Windows 10
17 338 (11.94%) VMware
18 332 (11.72%) Microsoft Office
19 324 (11.44%) Cisco
20 314 (11.09%) Change Management
21 307 (10.84%) Firewall
22 288 (10.17%) DNS
23 281 (9.92%) Security Cleared
24 279 (9.85%) Continuous Improvement
25 277 (9.78%) SQL Server
26 266 (9.39%) Agile
27 263 (9.29%) AWS
28 261 (9.22%) Problem Management
29 257 (9.07%) SCCM
30 251 (8.86%) VMware Infrastructure

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 164 (5.79%) SharePoint
2 117 (4.13%) MS Exchange
3 31 (1.09%) Skype for Business
4 30 (1.06%) IIS
5 22 (0.78%) Exchange Server 2013
6 21 (0.74%) Tomcat
7 12 (0.42%) Confluence
8 11 (0.39%) Apache
8 11 (0.39%) Exchange Server 2010
9 10 (0.35%) Appian
10 9 (0.32%) Apache Spark
11 6 (0.21%) Drupal
11 6 (0.21%) SharePoint 2013
12 4 (0.14%) BizTalk Server
12 4 (0.14%) Oracle SOA Suite
12 4 (0.14%) ThingWorx
13 3 (0.11%) CMS
13 3 (0.11%) OpenStack
13 3 (0.11%) SAS
14 2 (0.071%) MQSeries
Applications
1 332 (11.72%) Microsoft Office
2 101 (3.57%) Microsoft Excel
3 52 (1.84%) Microsoft PowerPoint
4 17 (0.60%) Spreadsheet
5 12 (0.42%) MS Visio
6 10 (0.35%) Microsoft Project
7 4 (0.14%) Windchill
8 2 (0.071%) Acrobat
9 1 (0.035%) Adobe Creative Suite
9 1 (0.035%) AutoCAD
9 1 (0.035%) MicroStation
9 1 (0.035%) Photoshop
9 1 (0.035%) ProjectWise
9 1 (0.035%) Revit
Business Applications
1 33 (1.17%) Dynamics CRM
2 10 (0.35%) Remedy ITSM
3 7 (0.25%) NetSuite
3 7 (0.25%) SAP S/4HANA
3 7 (0.25%) SAP SD
4 5 (0.18%) Oracle Payables
5 3 (0.11%) BASE24
5 3 (0.11%) Eikon
5 3 (0.11%) Fidessa
5 3 (0.11%) Oracle ERP
5 3 (0.11%) Oracle Receivables
5 3 (0.11%) Sage X3
6 2 (0.071%) Oracle Assets
6 2 (0.071%) Oracle Cash Management
6 2 (0.071%) Oracle EBS
6 2 (0.071%) Oracle EBS R12
6 2 (0.071%) Oracle Financials
6 2 (0.071%) SAP R/3
6 2 (0.071%) Workfront
7 1 (0.035%) iTrent
Cloud Services
1 739 (26.09%) Microsoft 365
2 603 (21.29%) Azure
3 263 (9.29%) AWS
4 155 (5.47%) Azure Active Directory
5 146 (5.16%) PaaS
6 130 (4.59%) SaaS
7 115 (4.06%) IaaS
8 89 (3.14%) Power Platform
9 58 (2.05%) OneDrive
10 52 (1.84%) Dynamics 365
11 39 (1.38%) Azure DevOps
12 38 (1.34%) GCP
13 34 (1.20%) GitHub
14 32 (1.13%) Serverless
14 32 (1.13%) Stripe
15 30 (1.06%) GitHub Actions
16 29 (1.02%) Azure Logic Apps
17 26 (0.92%) AWS Lambda
18 23 (0.81%) Amazon EC2
18 23 (0.81%) Azure Event Grid
Communications & Networking
1 307 (10.84%) Firewall
2 288 (10.17%) DNS
3 207 (7.31%) DHCP
4 182 (6.43%) VPN
5 178 (6.29%) LAN
6 171 (6.04%) WAN
7 149 (5.26%) TCP/IP
8 106 (3.74%) SAN
9 99 (3.50%) Wi-Fi
10 95 (3.35%) Wireless
11 82 (2.90%) VoIP
12 56 (1.98%) Skype
13 51 (1.80%) SD-WAN
14 50 (1.77%) VLAN
15 49 (1.73%) NetScaler
16 45 (1.59%) Network Security
17 43 (1.52%) Cisco ASA
18 40 (1.41%) Cisco Nexus
18 40 (1.41%) Remote Desktop
19 38 (1.34%) NAS
Database & Business Intelligence
1 277 (9.78%) SQL Server
2 57 (2.01%) Amazon RDS
3 55 (1.94%) MySQL
4 49 (1.73%) NoSQL
5 40 (1.41%) Tableau
6 39 (1.38%) Power BI
7 33 (1.17%) SQL Server Reporting Services
8 30 (1.06%) BigQuery
8 30 (1.06%) Looker
8 30 (1.06%) PostgreSQL
8 30 (1.06%) Relational Database
9 27 (0.95%) SQL Server Integration Services
10 25 (0.88%) Oracle Database
11 23 (0.81%) SQL Server Analysis Services
12 22 (0.78%) Data Warehouse
13 14 (0.49%) RDBMS
14 12 (0.42%) Azure SQL Database
14 12 (0.42%) DB2
14 12 (0.42%) Oracle Discoverer
15 11 (0.39%) MongoDB
Development Applications
1 98 (3.46%) JIRA
2 37 (1.31%) Git (software)
3 32 (1.13%) Jenkins
4 29 (1.02%) webpack
5 18 (0.64%) GitLab
6 9 (0.32%) Octopus Deploy
7 8 (0.28%) TeamCity
8 4 (0.14%) Cypress.io
8 4 (0.14%) Postman
8 4 (0.14%) Sonatype Nexus
8 4 (0.14%) Subversion
9 3 (0.11%) Toad
9 3 (0.11%) Visual Studio
10 2 (0.071%) Atlassian Bamboo
10 2 (0.071%) Bitbucket
10 2 (0.071%) Maven
11 1 (0.035%) git-flow
11 1 (0.035%) Rational Rhapsody
11 1 (0.035%) RStudio
11 1 (0.035%) Vagrant
General
1 1,008 (35.59%) Social Skills
2 550 (19.42%) Finance
3 400 (14.12%) Analytical Skills
4 145 (5.12%) Legal
5 125 (4.41%) Banking
5 125 (4.41%) Inclusion and Diversity
6 123 (4.34%) Retail
7 111 (3.92%) Law
8 108 (3.81%) Telecoms
9 102 (3.60%) Organisational Skills
10 79 (2.79%) Public Sector
11 76 (2.68%) Marketing
12 71 (2.51%) Manufacturing
13 66 (2.33%) Influencing Skills
14 49 (1.73%) Advertising
15 44 (1.55%) Digital Economy
16 33 (1.17%) Pharmaceutical
17 30 (1.06%) Presentation Skills
18 26 (0.92%) Games
19 23 (0.81%) Billing
Job Titles
1 707 (24.96%) Analyst
2 315 (11.12%) Service Analyst
3 293 (10.35%) Service Desk Analyst
4 284 (10.03%) Support Analyst
5 252 (8.90%) Support Engineer
6 204 (7.20%) IT Support
7 200 (7.06%) Service Manager
8 153 (5.40%) IT Engineer
9 147 (5.19%) Infrastructure Engineer
10 139 (4.91%) 2nd Line Support
11 128 (4.52%) Network Engineer
12 126 (4.45%) Applications Support
13 109 (3.85%) IT Analyst
14 107 (3.78%) Delivery Manager
15 102 (3.60%) IT Manager
16 100 (3.53%) Service Delivery Manager
17 98 (3.46%) 2nd Line Engineer
18 86 (3.04%) Administrator
18 86 (3.04%) Technical Support
19 79 (2.79%) Team Leader
Libraries, Frameworks & Software Standards
1 86 (3.04%) .NET
2 46 (1.62%) Web Services
3 42 (1.48%) Node.js
4 39 (1.38%) .NET Framework
5 37 (1.31%) XML
6 31 (1.09%) gRPC
6 31 (1.09%) HTML
6 31 (1.09%) LDAP
6 31 (1.09%) Protocol Buffers
7 30 (1.06%) GraphQL
8 29 (1.02%) Preactjs
8 29 (1.02%) RxJS
8 29 (1.02%) WebSockets
9 24 (0.85%) Middleware
10 21 (0.74%) CSS
11 17 (0.60%) Apollo GraphQL
11 17 (0.60%) RabbitMQ
11 17 (0.60%) Redux
12 16 (0.56%) React
13 15 (0.53%) Kafka
Miscellaneous
1 160 (5.65%) Self-Motivation
2 156 (5.51%) Management Information System
3 138 (4.87%) Data Centre
4 77 (2.72%) Replication
5 66 (2.33%) Driving Licence
6 64 (2.26%) PKI
7 63 (2.22%) Virtual Team
8 44 (1.55%) User Experience
9 41 (1.45%) Data Structures
10 40 (1.41%) Public Cloud
11 39 (1.38%) CMDB
12 38 (1.34%) Video Conferencing
13 37 (1.31%) Analytical Mindset
14 35 (1.24%) Clustering
15 33 (1.17%) Enterprise Software
16 31 (1.09%) Linux Command Line
16 31 (1.09%) Sports Betting
17 29 (1.02%) Video\Live Streaming
18 22 (0.78%) Credit Risk
18 22 (0.78%) Thin Client
Operating Systems
1 1,132 (39.97%) Windows
2 497 (17.55%) Windows Server
3 354 (12.50%) Windows 10
4 239 (8.44%) Linux
5 205 (7.24%) Windows Server 2012
6 137 (4.84%) Unix
7 119 (4.20%) Windows Server 2016
8 102 (3.60%) Windows Server 2008
9 98 (3.46%) Windows Server 2019
10 86 (3.04%) Windows 7
11 52 (1.84%) Android
12 47 (1.66%) Mac OS
13 29 (1.02%) Windows 8
14 28 (0.99%) Mac OS X
14 28 (0.99%) Solaris
15 24 (0.85%) Apple iOS
16 22 (0.78%) Red Hat Enterprise Linux
17 20 (0.71%) Windows Server 2003
18 14 (0.49%) Windows XP
19 13 (0.46%) SUSE
Processes & Methodologies
1 1,147 (40.50%) ITIL
2 633 (22.35%) Service Delivery
3 622 (21.96%) Problem-Solving
4 403 (14.23%) Incident Management
5 395 (13.95%) Service Management
6 314 (11.09%) Change Management
7 279 (9.85%) Continuous Improvement
8 266 (9.39%) Agile
9 261 (9.22%) Problem Management
10 241 (8.51%) DevOps
11 224 (7.91%) Mentoring
12 220 (7.77%) Project Management
13 212 (7.49%) Infrastructure Engineering
14 195 (6.89%) ITSM
15 174 (6.14%) Line Management
16 146 (5.16%) Process Improvement
17 137 (4.84%) Disaster Recovery
18 131 (4.63%) Stakeholder Management
19 130 (4.59%) Time Management
20 121 (4.27%) Infrastructure as Code
Programming Languages
1 435 (15.36%) SQL
2 244 (8.62%) PowerShell
3 161 (5.69%) Python
4 102 (3.60%) JavaScript
5 99 (3.50%) C#
6 86 (3.04%) Java
7 79 (2.79%) C
8 46 (1.62%) Bash
9 43 (1.52%) T-SQL
10 42 (1.48%) Rust
11 37 (1.31%) TypeScript
12 29 (1.02%) Perl
13 23 (0.81%) Shell Script
14 19 (0.67%) PL/SQL
15 17 (0.60%) PHP
16 16 (0.56%) VBA
17 14 (0.49%) Ruby
17 14 (0.49%) VB
18 10 (0.35%) Bourne shell
18 10 (0.35%) C-shell
Qualifications
1 281 (9.92%) Security Cleared
2 194 (6.85%) SC Cleared
3 170 (6.00%) Degree
4 129 (4.56%) ITIL Certification
4 129 (4.56%) Microsoft Certification
5 114 (4.03%) Cisco Certification
5 114 (4.03%) ITIL Foundation Certificate
6 67 (2.37%) CCNA
7 59 (2.08%) CCNP
8 44 (1.55%) MCSE
9 36 (1.27%) MCP
10 30 (1.06%) A+ Certification
10 30 (1.06%) DBS Check
11 26 (0.92%) CCIE
11 26 (0.92%) DV Cleared
12 22 (0.78%) MCSA
13 20 (0.71%) PMI Certification
14 19 (0.67%) Computer Science Degree
14 19 (0.67%) HNC
15 18 (0.64%) BPSS Clearance
Quality Assurance & Compliance
1 107 (3.78%) QA
2 63 (2.22%) GDPR
3 48 (1.69%) ISO/IEC 27001
4 31 (1.09%) Sarbanes-Oxley
5 24 (0.85%) PCI DSS
6 20 (0.71%) COBIT
7 19 (0.67%) PMO
8 13 (0.46%) Data Quality
9 11 (0.39%) GxP
10 10 (0.35%) Cyber Essentials
11 8 (0.28%) ISO 9001
11 8 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 7 (0.25%) JSP 440
13 6 (0.21%) SOC 2
14 5 (0.18%) Accessibility
14 5 (0.18%) SOC 1
15 4 (0.14%) ISO 14001
15 4 (0.14%) NIST
16 3 (0.11%) ISO/IEC 20000
17 1 (0.035%) RMADS
System Software
1 802 (28.32%) Active Directory
2 251 (8.86%) VMware Infrastructure
3 160 (5.65%) Hyper-V
4 124 (4.38%) Docker
5 59 (2.08%) vSphere
6 40 (1.41%) Virtual Machines
6 40 (1.41%) VMware ESXi
7 34 (1.20%) XenApp
8 21 (0.74%) VMware Workstation
9 20 (0.71%) Firmware
10 18 (0.64%) XenDesktop
11 17 (0.60%) Virtual Desktop
12 12 (0.42%) Terminal Services
12 12 (0.42%) Virtual Servers
13 11 (0.39%) BitLocker
14 8 (0.28%) Citrix Hypervisor
15 7 (0.25%) DFS Replication
15 7 (0.25%) Microsoft Virtual Server
16 6 (0.21%) Lustre
17 5 (0.18%) iptables
Systems Management
1 257 (9.07%) SCCM
2 150 (5.30%) Terraform
3 125 (4.41%) Microsoft Intune
4 114 (4.03%) Kubernetes
5 57 (2.01%) Prometheus
6 55 (1.94%) Grafana
7 50 (1.77%) Ansible
8 37 (1.31%) NetBackup
9 35 (1.24%) WSUS
10 32 (1.13%) SCOM
11 29 (1.02%) Argo
12 28 (0.99%) McAfee ePO
12 28 (0.99%) SCVMM
13 27 (0.95%) Microsoft Clustering
14 25 (0.88%) Active Directory Federation Services
15 24 (0.85%) Nagios
16 23 (0.81%) Backup Exec
16 23 (0.81%) Jamf Pro
17 22 (0.78%) Cisco CUCM
17 22 (0.78%) Single Sign-On
Vendors
1 1,039 (36.69%) Microsoft
2 338 (11.94%) VMware
3 324 (11.44%) Cisco
4 198 (6.99%) Citrix
5 169 (5.97%) ServiceNow
6 102 (3.60%) HP
7 93 (3.28%) Palo Alto
8 90 (3.18%) Oracle
9 79 (2.79%) SolarWinds
10 76 (2.68%) F5
11 72 (2.54%) CheckPoint
11 72 (2.54%) Veeam
12 67 (2.37%) Fortinet
13 60 (2.12%) Apple
14 59 (2.08%) Google
15 58 (2.05%) Juniper
16 56 (1.98%) TrueLayer
17 55 (1.94%) SAP
18 54 (1.91%) IBM
19 49 (1.73%) Salesforce.com