Period
to 25 July 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
25 Jul 2021
Same period 2020 Same period 2019
Rank 181 159 144
Rank change year-on-year -22 -15 +17
Permanent jobs citing SLA 1,959 1,447 3,388
As % of all permanent jobs advertised in England 1.97% 2.22% 2.54%
As % of the Quality Assurance & Compliance category 14.16% 17.09% 17.81%
Number of salaries quoted 1,216 1,167 2,513
10th Percentile £22,500 £23,625 £21,250
25th Percentile £27,000 £27,500 £27,000
Median annual salary (50th Percentile) £40,000 £40,000 £40,000
75th Percentile £55,000 £55,000 £53,750
90th Percentile £72,500 £75,000 £70,000
UK median annual salary £40,000 £40,000 £40,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 13,839 8,469 19,023
As % of all permanent IT jobs advertised in England 13.88% 13.00% 14.27%
Number of salaries quoted 8,942 6,630 14,187
10th Percentile £31,250 £30,500 £28,750
25th Percentile £41,250 £40,500 £37,500
Median annual salary (50th Percentile) £55,000 £54,000 £50,000
Median % change year-on-year +1.85% +8.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £87,500 £85,000 £85,000
UK median annual salary £53,500 £52,500 £50,000
% change year-on-year +1.90% +5.00% -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 25 July 2021.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 25 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +16 520 £35,000 -12.50% 97
London -88 485 £53,250 +6.50% 81
North of England -27 364 £34,000 -2.86% 129
Midlands +18 339 £35,500 +18.33% 93
West Midlands +11 209 £37,500 +25.00% 46
North West -33 170 £45,000 +20.00% 79
Yorkshire -9 157 £32,500 -9.72% 33
East Midlands +13 130 £30,500 -3.17% 46
East of England -49 117 £38,750 -3.13% 39
South West -58 109 £33,819 +14.64% 34
North East -16 37 £30,000 -7.69% 17
SLA
UK

For the 6 months to 25 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 893 (45.58%) Social Skills
2 701 (35.78%) Microsoft
3 681 (34.76%) ITIL
4 552 (28.18%) Windows
5 493 (25.17%) Service Delivery
6 445 (22.72%) Microsoft 365
7 420 (21.44%) Active Directory
8 390 (19.91%) Problem-Solving
9 375 (19.14%) Azure
10 366 (18.68%) Finance
11 299 (15.26%) Service Management
12 269 (13.73%) Line Management
13 266 (13.58%) Retail
14 262 (13.37%) Microsoft Office
15 251 (12.81%) Windows Server
16 238 (12.15%) VMware
17 236 (12.05%) Analytical Skills
18 234 (11.94%) Incident Management
19 228 (11.64%) Management Information System
19 228 (11.64%) SQL
20 214 (10.92%) Facilities Management
21 188 (9.60%) Self-Motivation
22 185 (9.44%) Continuous Improvement
23 184 (9.39%) DevOps
24 182 (9.29%) Windows 10
24 182 (9.29%) Problem Management
25 178 (9.09%) ITSM
26 177 (9.04%) Firewall
26 177 (9.04%) Agile Software Development
27 168 (8.58%) Degree

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (5.62%) SharePoint
2 82 (4.19%) MS Exchange
3 47 (2.40%) IIS
4 32 (1.63%) Elasticsearch
5 29 (1.48%) Cloud Foundry
5 29 (1.48%) GemFire
6 15 (0.77%) Exchange Server 2013
7 13 (0.66%) Exchange Server 2010
7 13 (0.66%) Skype for Business
8 11 (0.56%) Confluence
9 9 (0.46%) Exchange Server 2007
9 9 (0.46%) Oracle Workflow
10 6 (0.31%) Apache
11 5 (0.26%) WebLogic
12 4 (0.20%) CMS
12 4 (0.20%) Tomcat
13 3 (0.15%) nginx
13 3 (0.15%) Umbraco
14 2 (0.10%) SharePoint Server
15 1 (0.051%) SugarCRM
Applications
1 262 (13.37%) Microsoft Office
2 120 (6.13%) Microsoft Excel
3 50 (2.55%) Microsoft PowerPoint
4 17 (0.87%) Spreadsheet
5 15 (0.77%) MS Visio
6 3 (0.15%) Siemens NX
7 1 (0.051%) Microsoft Project
Business Applications
1 23 (1.17%) Remedy ITSM
2 18 (0.92%) Maximo
3 8 (0.41%) Dynamics AX
4 7 (0.36%) Dynamics CRM
5 6 (0.31%) NetSuite
5 6 (0.31%) Oracle EBS
5 6 (0.31%) Oracle EBS R12
5 6 (0.31%) Sentinel
6 5 (0.26%) Oracle Payables
7 4 (0.20%) Dynamics NAV
7 4 (0.20%) Oracle Applications
7 4 (0.20%) Oracle Subledger Accounting
7 4 (0.20%) SAP PP
7 4 (0.20%) SAP S/4HANA
8 3 (0.15%) Eikon
8 3 (0.15%) Lorenzo
8 3 (0.15%) Magento
8 3 (0.15%) Teamcenter
9 2 (0.10%) SAP CO
9 2 (0.10%) SAP QM
Cloud Services
1 445 (22.72%) Microsoft 365
2 375 (19.14%) Azure
3 149 (7.61%) AWS
4 80 (4.08%) PaaS
5 66 (3.37%) SaaS
6 62 (3.16%) Azure Active Directory
7 56 (2.86%) Power Platform
8 53 (2.71%) IaaS
9 33 (1.68%) GitHub
10 23 (1.17%) Dynamics 365
11 21 (1.07%) Cloud Computing
12 17 (0.87%) Mimecast
13 15 (0.77%) OneDrive
14 13 (0.66%) GCP
15 10 (0.51%) Azure Sentinel
16 9 (0.46%) Amazon EC2
16 9 (0.46%) Amazon S3
16 9 (0.46%) Azure Service Bus
16 9 (0.46%) Serverless
16 9 (0.46%) Yammer
Communications & Networking
1 177 (9.04%) Firewall
2 120 (6.13%) DNS
3 100 (5.10%) WAN
4 98 (5.00%) LAN
5 97 (4.95%) VPN
6 92 (4.70%) TCP/IP
7 85 (4.34%) DHCP
8 48 (2.45%) VLAN
8 48 (2.45%) Wireless
9 44 (2.25%) Network Security
10 43 (2.19%) Wi-Fi
11 41 (2.09%) SAN
12 38 (1.94%) VoIP
13 34 (1.74%) HTTP
14 31 (1.58%) Remote Desktop
15 29 (1.48%) Calico
16 26 (1.33%) Internet
16 26 (1.33%) Skype
17 20 (1.02%) OSPF
18 18 (0.92%) BGP
Database & Business Intelligence
1 92 (4.70%) SQL Server
2 51 (2.60%) Power BI
3 38 (1.94%) PostgreSQL
4 32 (1.63%) SQL Server Integration Services
5 22 (1.12%) Amazon RDS
6 19 (0.97%) MongoDB
6 19 (0.97%) SQL Server Reporting Services
7 18 (0.92%) MySQL
8 16 (0.82%) Tableau
9 12 (0.61%) Data Warehouse
9 12 (0.61%) Oracle Database
9 12 (0.61%) Oracle Reports
10 10 (0.51%) SQL Server Analysis Services
11 9 (0.46%) NoSQL
12 8 (0.41%) BusinessObjects
13 7 (0.36%) OLAP
14 6 (0.31%) SQL Server 2012
15 5 (0.26%) Big Data
15 5 (0.26%) OLTP
15 5 (0.26%) SQL Server 7
Development Applications
1 47 (2.40%) Git (software)
2 44 (2.25%) Jenkins
3 35 (1.79%) JIRA
4 30 (1.53%) Sonatype Nexus
5 29 (1.48%) Cucumber
5 29 (1.48%) Gradle
5 29 (1.48%) gulp
5 29 (1.48%) Protractor
5 29 (1.48%) Selenium
6 8 (0.41%) Team Foundation Server
7 6 (0.31%) Visual Studio
8 4 (0.20%) LSMW
9 3 (0.15%) Appium
9 3 (0.15%) GitLab
9 3 (0.15%) Jasmine
9 3 (0.15%) Mocha
9 3 (0.15%) MSI
9 3 (0.15%) Postman
10 2 (0.10%) Rational Rhapsody
10 2 (0.10%) Visual Studio Team System
General
1 893 (45.58%) Social Skills
2 366 (18.68%) Finance
3 266 (13.58%) Retail
4 236 (12.05%) Analytical Skills
5 147 (7.50%) Organisational Skills
6 93 (4.75%) Law
7 84 (4.29%) Banking
7 84 (4.29%) Telecoms
8 62 (3.16%) Inclusion and Diversity
9 55 (2.81%) Digital Economy
9 55 (2.81%) Legal
10 40 (2.04%) Public Sector
11 32 (1.63%) Presentation Skills
12 30 (1.53%) Games
13 24 (1.23%) Marketing
14 20 (1.02%) Influencing Skills
15 16 (0.82%) Manufacturing
16 15 (0.77%) Documentation Skills
17 14 (0.71%) Billing
18 13 (0.66%) Local Government
Job Titles
1 349 (17.82%) Analyst
2 163 (8.32%) Service Analyst
3 155 (7.91%) Service Manager
4 147 (7.50%) Service Desk Analyst
5 140 (7.15%) Support Engineer
6 136 (6.94%) IT Support
7 131 (6.69%) Team Leader
8 116 (5.92%) Support Analyst
9 110 (5.62%) IT Manager
10 103 (5.26%) 2nd Line Support
11 66 (3.37%) Delivery Manager
12 65 (3.32%) Applications Support
13 64 (3.27%) IT Analyst
14 63 (3.22%) Administrator
14 63 (3.22%) Service Delivery Manager
15 57 (2.91%) IT Engineer
15 57 (2.91%) Service Desk Team Leader
16 55 (2.81%) Technical Support
17 54 (2.76%) 2nd Line Engineer
18 52 (2.65%) Coordinator
Libraries, Frameworks & Software Standards
1 51 (2.60%) .NET
2 46 (2.35%) AngularJS
2 46 (2.35%) Elastic Stack
2 46 (2.35%) Spring
2 46 (2.35%) Spring Boot
3 43 (2.19%) Node.js
4 36 (1.84%) React
5 31 (1.58%) RabbitMQ
6 30 (1.53%) J2EE
7 29 (1.48%) Kafka
7 29 (1.48%) Spring Integration
7 29 (1.48%) WireMock
8 25 (1.28%) Web Services
9 15 (0.77%) .NET Framework
10 11 (0.56%) TensorFlow
10 11 (0.56%) XML
11 10 (0.51%) HTML
11 10 (0.51%) Middleware
11 10 (0.51%) REST
11 10 (0.51%) WML
Miscellaneous
1 228 (11.64%) Management Information System
2 188 (9.60%) Self-Motivation
3 124 (6.33%) Data Centre
4 70 (3.57%) Driving Licence
5 37 (1.89%) Public Cloud
6 36 (1.84%) PDA
7 35 (1.79%) Clustering
8 25 (1.28%) Replication
9 21 (1.07%) Private Cloud
9 21 (1.07%) User Experience
10 20 (1.02%) Mobile App
11 18 (0.92%) BYOD
12 17 (0.87%) CMDB
12 17 (0.87%) Virtual Team
13 14 (0.71%) Video Conferencing
14 12 (0.61%) iPhone
15 11 (0.56%) AS400
16 10 (0.51%) Blackberry
17 9 (0.46%) Enterprise Software
17 9 (0.46%) PKI
Operating Systems
1 552 (28.18%) Windows
2 251 (12.81%) Windows Server
3 182 (9.29%) Windows 10
4 144 (7.35%) Linux
5 58 (2.96%) Windows Server 2012
6 57 (2.91%) Windows Server 2016
7 52 (2.65%) Windows 7
8 47 (2.40%) Unix
9 39 (1.99%) Windows Server 2008
10 23 (1.17%) Android
10 23 (1.17%) Apple iOS
11 22 (1.12%) Windows Server 2019
12 18 (0.92%) Mac OS
13 15 (0.77%) Windows 8
14 11 (0.56%) Data ONTAP
15 10 (0.51%) Windows XP
16 9 (0.46%) Ubuntu
16 9 (0.46%) Windows Server 2003
17 8 (0.41%) Red Hat Enterprise Linux
17 8 (0.41%) Solaris
Processes & Methodologies
1 681 (34.76%) ITIL
2 493 (25.17%) Service Delivery
3 390 (19.91%) Problem-Solving
4 299 (15.26%) Service Management
5 269 (13.73%) Line Management
6 234 (11.94%) Incident Management
7 214 (10.92%) Facilities Management
8 185 (9.44%) Continuous Improvement
9 184 (9.39%) DevOps
10 182 (9.29%) Problem Management
11 178 (9.09%) ITSM
12 177 (9.04%) Agile Software Development
13 161 (8.22%) Change Management
14 160 (8.17%) Information Security
15 154 (7.86%) Time Management
16 142 (7.25%) DNA
17 139 (7.10%) Project Management
18 134 (6.84%) Mentoring
19 119 (6.07%) Stakeholder Management
20 104 (5.31%) Disaster Recovery
Programming Languages
1 228 (11.64%) SQL
2 107 (5.46%) PowerShell
3 105 (5.36%) Java
4 78 (3.98%) Python
5 71 (3.62%) JavaScript
6 50 (2.55%) Bash Shell
6 50 (2.55%) C#
7 35 (1.79%) Go
8 34 (1.74%) Ruby
9 31 (1.58%) T-SQL
10 30 (1.53%) C
11 16 (0.82%) PL/SQL
11 16 (0.82%) Shell Script
12 15 (0.77%) R
13 14 (0.71%) PHP
14 9 (0.46%) Rust
15 7 (0.36%) VB
15 7 (0.36%) VBScript
16 6 (0.31%) ABAP
16 6 (0.31%) VB.NET
Qualifications
1 168 (8.58%) Degree
2 118 (6.02%) Security Cleared
3 114 (5.82%) ITIL Certification
4 83 (4.24%) Microsoft Certification
4 83 (4.24%) SC Cleared
5 67 (3.42%) ITIL Foundation Certificate
6 62 (3.16%) Cisco Certification
7 50 (2.55%) CCNA
8 33 (1.68%) OCP
8 33 (1.68%) Oracle Certification
9 31 (1.58%) CCNP
10 27 (1.38%) MCP
11 26 (1.33%) Computer Science Degree
12 20 (1.02%) MCSA
13 19 (0.97%) A+ Certification
14 18 (0.92%) MCSE
15 14 (0.71%) Network+ Certification
16 13 (0.66%) DV Cleared
16 13 (0.66%) PMI Certification
17 10 (0.51%) CCIE
Quality Assurance & Compliance
1 98 (5.00%) GDPR
2 82 (4.19%) ISO/IEC 27001
3 46 (2.35%) QA
4 37 (1.89%) ISO 9001
5 35 (1.79%) ISO/IEC 20000
6 29 (1.48%) PMO
7 24 (1.23%) BS25999
8 21 (1.07%) PCI DSS
9 18 (0.92%) Data Quality
10 16 (0.82%) Cyber Essentials
11 9 (0.46%) COBIT
11 9 (0.46%) PSD2
12 5 (0.26%) NIST
12 5 (0.26%) Sarbanes-Oxley
13 4 (0.20%) GAAP
13 4 (0.20%) GMP
14 3 (0.15%) ISO 22301
15 2 (0.10%) Cyber Essentials PLUS
16 1 (0.051%) ISO 31000
16 1 (0.051%) NIST 800
System Software
1 420 (21.44%) Active Directory
2 138 (7.04%) VMware Infrastructure
3 70 (3.57%) Hyper-V
4 43 (2.19%) Virtual Machines
5 26 (1.33%) XenDesktop
6 25 (1.28%) VMware ESXi
7 21 (1.07%) XenApp
8 16 (0.82%) Firmware
9 15 (0.77%) vSphere
10 12 (0.61%) Virtual Servers
11 11 (0.56%) VMware Workstation
12 9 (0.46%) BitLocker
12 9 (0.46%) Oracle RAC
13 8 (0.41%) Microsoft Virtual Server
14 7 (0.36%) Docker
14 7 (0.36%) Virtual Desktop
15 6 (0.31%) Microsoft App-V
15 6 (0.31%) vCloud
15 6 (0.31%) VMware Server
16 4 (0.20%) Shibboleth
Systems Management
1 96 (4.90%) SCCM
2 71 (3.62%) Ansible
3 70 (3.57%) Microsoft Intune
4 51 (2.60%) Kubernetes
5 46 (2.35%) Opscode Chef
6 44 (2.25%) Terraform
7 40 (2.04%) Grafana
8 35 (1.79%) Kibana
9 33 (1.68%) WSUS
10 31 (1.58%) Puppet
11 18 (0.92%) Microsoft Clustering
12 15 (0.77%) Active Directory Federation Services
13 14 (0.71%) SCOM
14 13 (0.66%) Single Sign-On
15 11 (0.56%) McAfee ePO
15 11 (0.56%) Nagios
16 10 (0.51%) Prometheus
17 8 (0.41%) Failover Clustering
17 8 (0.41%) Jamf Pro
18 7 (0.36%) vCenter Server
Vendors
1 701 (35.78%) Microsoft
2 238 (12.15%) VMware
3 134 (6.84%) Citrix
4 128 (6.53%) Cisco
5 104 (5.31%) ServiceNow
6 96 (4.90%) Oracle
7 43 (2.19%) HP
8 39 (1.99%) SAP
9 37 (1.89%) Dell
10 34 (1.74%) Veeam
11 33 (1.68%) Remedy
12 30 (1.53%) Meraki
13 29 (1.48%) SolarWinds
14 26 (1.33%) McAfee
15 21 (1.07%) IBM
16 20 (1.02%) Apple
17 18 (0.92%) CheckPoint
17 18 (0.92%) PayPal
18 17 (0.87%) NetApp
19 16 (0.82%) Sophos