Period
to 21 April 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 April 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
21 Apr 2019
Same period 2018 Same period 2017
Rank 143 159 130
Rank change year-on-year +16 -29 -25
Permanent jobs citing SLA 3,335 3,690 4,110
As % of all permanent IT jobs advertised in England 2.42% 2.22% 2.55%
As % of the Quality Assurance & Compliance category 17.25% 17.32% 20.89%
Number of salaries quoted 2,418 2,839 3,297
England median annual salary £38,750 £35,000 £37,000
Median salary % change year-on-year +10.71% -5.41% -3.90%
10th Percentile £21,250 £21,000 £20,625
90th Percentile £67,500 £63,750 £62,350
UK median annual salary £38,000 £35,000 £36,500
% change year-on-year +8.57% -4.11% -2.98%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 19,328 21,300 19,677
As % of all permanent IT jobs advertised in England 14.04% 12.82% 12.19%
Number of salaries quoted 14,125 16,607 15,683
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,750 £26,525
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 21 April 2019.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 21 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 869 £47,500 +5.56% 27
South East +8 827 £41,500 +25.76% 20
North of England +39 607 £32,500 +12.07% 21
Midlands +35 467 £32,500 - 17
West Midlands +31 356 £37,500 +11.94% 14
East of England +36 317 £35,750 +10.00% 7
North West +53 305 £35,000 +27.27% 11
South West -19 247 £30,000 -20.00% 4
Yorkshire +6 209 £30,000 -6.25% 8
East Midlands -8 111 £25,500 -21.54% 3
North East +28 93 £33,000 +6.45% 2
SLA
UK

For the 6 months to 21 April 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,408 (42.22%) ITIL
2 1,391 (41.71%) Windows
3 1,115 (33.43%) Microsoft
4 883 (26.48%) Active Directory
5 623 (18.68%) Service Delivery
5 623 (18.68%) Problem-Solving
6 589 (17.66%) Finance
7 535 (16.04%) Microsoft Office
8 532 (15.95%) VMware
9 525 (15.74%) Windows Server
10 508 (15.23%) Office 365
11 500 (14.99%) Cisco
12 498 (14.93%) SQL
13 434 (13.01%) Service Management
14 404 (12.11%) Analytical Skills
15 386 (11.57%) Firewall
16 377 (11.30%) VMware Infrastructure
17 363 (10.88%) Windows 7
18 362 (10.85%) Microsoft Azure
19 357 (10.70%) Incident Management
20 354 (10.61%) Linux
21 337 (10.10%) Citrix
22 331 (9.93%) Change Management
23 307 (9.21%) ITSM
24 306 (9.18%) Degree
25 304 (9.12%) LAN
26 293 (8.79%) WAN
27 292 (8.76%) Microsoft Excel
28 288 (8.64%) DNS
29 284 (8.52%) Windows 10

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 236 (7.08%) MS Exchange
2 231 (6.93%) SharePoint
3 87 (2.61%) IIS
4 82 (2.46%) Skype for Business
5 67 (2.01%) Apache
6 51 (1.53%) Exchange Server 2010
7 42 (1.26%) CMS
8 40 (1.20%) Exchange Server 2007
9 30 (0.90%) Tomcat
10 29 (0.87%) Confluence
10 29 (0.87%) Exchange Server 2003
10 29 (0.87%) Exchange Server 2013
11 20 (0.60%) OpenStack
12 19 (0.57%) Blackberry Enterprise Server
12 19 (0.57%) IBM Notes
13 18 (0.54%) SAS
14 17 (0.51%) BizTalk Server
14 17 (0.51%) JBoss
14 17 (0.51%) WebSphere
15 12 (0.36%) NetWeaver
Applications
1 535 (16.04%) Microsoft Office
2 292 (8.76%) Microsoft Excel
3 146 (4.38%) Microsoft PowerPoint
4 65 (1.95%) MS Visio
5 24 (0.72%) Microsoft Project
6 15 (0.45%) Acrobat
6 15 (0.45%) Spreadsheet
7 1 (0.030%) 3ds Max
7 1 (0.030%) Adobe Premiere
7 1 (0.030%) AutoCAD
7 1 (0.030%) HipChat
7 1 (0.030%) Maya
Business Applications
1 42 (1.26%) Dynamics CRM
2 29 (0.87%) Remedy ITSM
3 20 (0.60%) Dynamics NAV
3 20 (0.60%) Oracle EBS
4 16 (0.48%) Oracle General Ledger
5 13 (0.39%) HFM
6 12 (0.36%) NetSuite
6 12 (0.36%) Oracle Assets
7 9 (0.27%) CSG Singleview
7 9 (0.27%) Sage X3
8 8 (0.24%) SAP ERP
8 8 (0.24%) SAP Hybris
8 8 (0.24%) Visualfiles
9 7 (0.21%) SAP CO
9 7 (0.21%) SAP FI
9 7 (0.21%) SAP FI/CO
9 7 (0.21%) SAP S/4HANA
10 6 (0.18%) Oracle Cash Management
10 6 (0.18%) Oracle Financials
10 6 (0.18%) Unit4 Business World
Cloud Services
1 508 (15.23%) Office 365
2 362 (10.85%) Microsoft Azure
3 125 (3.75%) Amazon AWS
4 95 (2.85%) SaaS
5 62 (1.86%) IaaS
6 58 (1.74%) Azure Active Directory
7 50 (1.50%) PaaS
8 33 (0.99%) Cloud Computing
9 20 (0.60%) OneDrive
10 19 (0.57%) BPaaS
11 18 (0.54%) Dynamics 365
12 14 (0.42%) G Suite
12 14 (0.42%) Mimecast
13 12 (0.36%) OpenShift
14 11 (0.33%) Google Cloud Platform
15 7 (0.21%) AWS CloudFormation
16 6 (0.18%) Adobe Creative Cloud
16 6 (0.18%) Amazon S3
16 6 (0.18%) Cloudflare
17 5 (0.15%) SuccessFactors
Communications & Networking
1 386 (11.57%) Firewall
2 304 (9.12%) LAN
3 293 (8.79%) WAN
4 288 (8.64%) DNS
5 225 (6.75%) TCP/IP
6 210 (6.30%) DHCP
6 210 (6.30%) VPN
7 171 (5.13%) Wireless
8 152 (4.56%) Internet
9 143 (4.29%) SAN
10 109 (3.27%) Network Security
11 105 (3.15%) VoIP
12 83 (2.49%) Remote Desktop
13 81 (2.43%) Skype
14 78 (2.34%) VLAN
15 63 (1.89%) Wi-Fi
16 52 (1.56%) Cisco ASA
16 52 (1.56%) Unified Communications
17 49 (1.47%) MPLS
17 49 (1.47%) SSL
Database & Business Intelligence
1 270 (8.10%) SQL Server
2 70 (2.10%) SQL Server Reporting Services
3 53 (1.59%) MySQL
3 53 (1.59%) Relational Database
4 52 (1.56%) SQL Server Integration Services
5 48 (1.44%) SQL Server 2008
6 40 (1.20%) Power BI
6 40 (1.20%) SQL Server 2012
7 37 (1.11%) Oracle Database
8 29 (0.87%) SQL Server Analysis Services
9 26 (0.78%) SQL Server 2016
10 24 (0.72%) Data Warehouse
11 23 (0.69%) RDBMS
12 21 (0.63%) BusinessObjects
13 20 (0.60%) Oracle Reports
13 20 (0.60%) PostgreSQL
14 16 (0.48%) Electronic Patient Records
14 16 (0.48%) SQL Server 2014
15 15 (0.45%) Data Lake
15 15 (0.45%) Hadoop
Development Applications
1 75 (2.25%) JIRA
2 25 (0.75%) Visual Studio Team System
3 20 (0.60%) Git (software)
3 20 (0.60%) Jenkins
4 19 (0.57%) Maven
5 18 (0.54%) Team Foundation Server
6 12 (0.36%) FrontPage
7 11 (0.33%) InstallShield
7 11 (0.33%) MSI
8 10 (0.30%) SQL Server Management Studio (SSMS)
9 8 (0.24%) CA Release Automation
10 7 (0.21%) Toad
11 6 (0.18%) Cucumber
11 6 (0.18%) Gradle
11 6 (0.18%) Oracle Forms
12 5 (0.15%) Bitbucket
12 5 (0.15%) Octopus Deploy
12 5 (0.15%) Sonatype Nexus
12 5 (0.15%) Subversion
13 4 (0.12%) Selenium
General
1 589 (17.66%) Finance
2 201 (6.03%) Telecoms
3 191 (5.73%) Retail
4 104 (3.12%) Banking
5 92 (2.76%) Marketing
6 78 (2.34%) Billing
7 71 (2.13%) Legal
8 68 (2.04%) Back Office
9 67 (2.01%) Law
10 56 (1.68%) Manufacturing
11 40 (1.20%) Games
12 27 (0.81%) Advertising
13 17 (0.51%) Publishing
14 16 (0.48%) Electronics
15 15 (0.45%) Local Government
16 14 (0.42%) Front Office
16 14 (0.42%) Investment Banking
17 13 (0.39%) German Language
18 12 (0.36%) Private Banking
19 11 (0.33%) French Language
Job Titles
1 839 (25.16%) Analyst
2 352 (10.55%) Support Analyst
3 307 (9.21%) Support Engineer
4 295 (8.85%) Service Analyst
5 290 (8.70%) Service Manager
6 256 (7.68%) Service Desk Analyst
7 196 (5.88%) Applications Support
8 187 (5.61%) IT Support
9 178 (5.34%) Infrastructure Engineer
10 152 (4.56%) Delivery Manager
11 147 (4.41%) IT Manager
12 144 (4.32%) Team Leader
13 141 (4.23%) IT Engineer
13 141 (4.23%) Services Delivery Manager
14 140 (4.20%) 2nd Line Support
15 138 (4.14%) Desktop Support
16 137 (4.11%) IT Analyst
17 127 (3.81%) Network Engineer
18 119 (3.57%) Applications Support Analyst
19 105 (3.15%) Technical Support
Libraries, Frameworks & Software Standards
1 92 (2.76%) .NET
2 73 (2.19%) Web Services
3 49 (1.47%) XML
4 44 (1.32%) HTML
5 37 (1.11%) ASP.NET
6 32 (0.96%) JSON
6 32 (0.96%) Middleware
7 29 (0.87%) .NET Framework
8 28 (0.84%) CSS
9 26 (0.78%) REST
10 25 (0.75%) XML Messaging
11 21 (0.63%) SOAP
12 20 (0.60%) EDI
12 20 (0.60%) jQuery
13 19 (0.57%) AngularJS
14 17 (0.51%) LAMP
15 13 (0.39%) Spring
16 12 (0.36%) LDAP
17 10 (0.30%) X-Windows
18 9 (0.27%) J2EE
Miscellaneous
1 404 (12.11%) Analytical Skills
2 282 (8.46%) Management Information System
3 272 (8.16%) Data Centre
4 205 (6.15%) Self-Motivation
5 89 (2.67%) Driving Licence
6 70 (2.10%) Public Cloud
7 66 (1.98%) iPhone
7 66 (1.98%) Video Conferencing
8 59 (1.77%) Enterprise Software
9 55 (1.65%) Blackberry
9 55 (1.65%) Replication
10 53 (1.59%) Hybrid Cloud
11 52 (1.56%) Clustering
12 40 (1.20%) e-Learning
13 39 (1.17%) Fintech
14 35 (1.05%) User Experience
15 33 (0.99%) Virtual Team
16 32 (0.96%) CMDB
17 26 (0.78%) iPad
18 25 (0.75%) Fat Client
Operating Systems
1 1,391 (41.71%) Windows
2 525 (15.74%) Windows Server
3 363 (10.88%) Windows 7
4 354 (10.61%) Linux
5 284 (8.52%) Windows 10
6 233 (6.99%) Windows Server 2008
7 229 (6.87%) Windows Server 2012
8 130 (3.90%) Unix
9 102 (3.06%) Windows 8
10 51 (1.53%) Windows Server 2003
11 44 (1.32%) Android
12 43 (1.29%) Apple iOS
13 40 (1.20%) Windows XP
14 38 (1.14%) Windows 2000
15 31 (0.93%) Red Hat Enterprise Linux
16 28 (0.84%) AIX
17 22 (0.66%) Debian
18 21 (0.63%) CentOS
18 21 (0.63%) Mac OS
18 21 (0.63%) Mac OS X
Processes & Methodologies
1 1,408 (42.22%) ITIL
2 623 (18.68%) Problem-Solving
2 623 (18.68%) Service Delivery
3 434 (13.01%) Service Management
4 357 (10.70%) Incident Management
5 331 (9.93%) Change Management
6 307 (9.21%) ITSM
7 260 (7.80%) Continuous Improvement
8 254 (7.62%) Project Management
9 203 (6.09%) Agile Software Development
9 203 (6.09%) Problem Management
10 198 (5.94%) Infrastructure Engineering
11 177 (5.31%) CRM
12 167 (5.01%) ITIL V3
13 166 (4.98%) Information Security
14 161 (4.83%) DevOps
15 156 (4.68%) Root Cause Analysis
15 156 (4.68%) Stakeholder Management
16 147 (4.41%) Line Management
17 143 (4.29%) Disaster Recovery
Programming Languages
1 498 (14.93%) SQL
2 218 (6.54%) PowerShell
3 135 (4.05%) Java
4 83 (2.49%) C#
5 81 (2.43%) C
6 70 (2.10%) Python
7 52 (1.56%) JavaScript
8 43 (1.29%) Bash Shell
9 37 (1.11%) T-SQL
10 30 (0.90%) Perl
11 27 (0.81%) Shell Script
12 25 (0.75%) C++
12 25 (0.75%) VB
13 22 (0.66%) PL/SQL
14 19 (0.57%) Ruby
15 18 (0.54%) PHP
16 14 (0.42%) VB.NET
16 14 (0.42%) VBScript
17 10 (0.30%) VBA
18 9 (0.27%) COBOL
Qualifications
1 306 (9.18%) Degree
2 255 (7.65%) Microsoft Certification
3 229 (6.87%) Cisco Certification
4 217 (6.51%) Security Cleared
5 170 (5.10%) SC Cleared
6 155 (4.65%) CCNA
7 141 (4.23%) ITIL Certification
8 126 (3.78%) MCSE
9 110 (3.30%) CCNP
10 93 (2.79%) MCSA
11 66 (1.98%) ITIL Foundation Certificate
12 59 (1.77%) Computer Science Degree
13 54 (1.62%) VMware Certified Professional (VCP)
14 48 (1.44%) MCP
15 47 (1.41%) ISEB
16 44 (1.32%) A+ Certification
17 41 (1.23%) DV Cleared
18 37 (1.11%) CISSP
19 28 (0.84%) MCITP
20 23 (0.69%) JNCIA
Quality Assurance & Compliance
1 114 (3.42%) GDPR
2 76 (2.28%) QA
3 71 (2.13%) ISO/IEC 27001
4 50 (1.50%) PCI DSS
5 31 (0.93%) PMO
6 21 (0.63%) ISO 9001
6 21 (0.63%) ISO/IEC 20000
7 17 (0.51%) Data Quality
8 10 (0.30%) Sarbanes-Oxley
9 8 (0.24%) Cyber Essentials
10 7 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 4 (0.12%) Basel II
11 4 (0.12%) HIPAA
11 4 (0.12%) HL7
12 2 (0.060%) BS25999
12 2 (0.060%) P3O
12 2 (0.060%) PSD2
13 1 (0.030%) GAAP
13 1 (0.030%) ISO 22301
13 1 (0.030%) PA-DSS
System Software
1 883 (26.48%) Active Directory
2 377 (11.30%) VMware Infrastructure
3 240 (7.20%) Hyper-V
4 104 (3.12%) XenApp
5 84 (2.52%) vSphere
6 56 (1.68%) VMware ESXi
7 51 (1.53%) Virtual Servers
8 45 (1.35%) XenDesktop
9 34 (1.02%) VMware Workstation
10 32 (0.96%) Firmware
11 31 (0.93%) Docker
12 26 (0.78%) NFS
13 22 (0.66%) Microsoft App-V
14 20 (0.60%) Virtual Machines
15 17 (0.51%) BitLocker
16 16 (0.48%) VMware Server
17 15 (0.45%) Microsoft Virtual Server
18 13 (0.39%) Samba
19 12 (0.36%) Terminal Server
19 12 (0.36%) Terminal Services
Systems Management
1 197 (5.91%) SCCM
2 55 (1.65%) SCOM
3 49 (1.47%) Puppet
4 48 (1.44%) Ansible
5 47 (1.41%) WSUS
6 41 (1.23%) vCenter Server
7 34 (1.02%) Norton AntiVirus
8 32 (0.96%) FortiGate
9 31 (0.93%) Nagios
10 30 (0.90%) Opscode Chef
11 26 (0.78%) Microsoft Clustering
12 23 (0.69%) Backup Exec
13 18 (0.54%) Cisco CUCM
14 17 (0.51%) Systems Management Server (SMS)
15 16 (0.48%) Cisco UCCX
15 16 (0.48%) Symantec Endpoint Protection
16 15 (0.45%) AirWatch
16 15 (0.45%) Kubernetes
17 13 (0.39%) SCVMM
18 12 (0.36%) McAfee ePO
Vendors
1 1,115 (33.43%) Microsoft
2 532 (15.95%) VMware
3 500 (14.99%) Cisco
4 337 (10.10%) Citrix
5 232 (6.96%) HP
6 163 (4.89%) ServiceNow
7 147 (4.41%) Oracle
8 107 (3.21%) CheckPoint
9 105 (3.15%) Juniper
10 102 (3.06%) Dell
11 97 (2.91%) Remedy
12 92 (2.76%) SAP
13 82 (2.46%) IBM
14 79 (2.37%) Apple
15 77 (2.31%) Fortinet
16 71 (2.13%) Veeam
17 69 (2.07%) SolarWinds
18 67 (2.01%) F5
19 65 (1.95%) Meraki
19 65 (1.95%) Palo Alto