Period
to 17 January 2022

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 January 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
17 Jan 2022
Same period 2021 Same period 2020
Rank 154 186 144
Rank change year-on-year +32 -42 +14
Permanent jobs citing SLA 2,598 1,045 2,911
As % of all permanent jobs advertised in England 2.39% 1.89% 2.49%
As % of the Quality Assurance & Compliance category 15.69% 14.87% 18.74%
Number of salaries quoted 1,753 795 2,210
10th Percentile £22,500 £22,500 £21,756
25th Percentile £27,750 £28,000 £27,000
Median annual salary (50th Percentile) £40,000 £42,500 £37,500
Median % change year-on-year -5.88% +13.33% -6.25%
75th Percentile £53,750 £57,500 £55,000
90th Percentile £73,750 £73,750 £70,000
UK median annual salary £40,000 £41,000 £37,500
% change year-on-year -2.44% +9.33% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 16,556 7,029 15,535
As % of all permanent IT jobs advertised in England 15.20% 12.71% 13.31%
Number of salaries quoted 10,890 5,398 12,089
10th Percentile £31,250 £31,250 £28,750
25th Percentile £41,250 £41,250 £37,375
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £72,500 £70,000 £68,750
90th Percentile £90,000 £83,750 £85,000
UK median annual salary £55,000 £52,500 £52,000
% change year-on-year +4.76% +0.96% +4.00%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 17 January 2022.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 17 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -9 656 £47,500 -5.00% 100
South East +13 552 £40,000 -5.88% 110
North of England +25 549 £35,000 +9.38% 133
Midlands +48 431 £35,000 -5.41% 94
North West +57 284 £35,500 +9.23% 72
West Midlands +25 250 £37,500 +11.94% 50
East of England +13 238 £40,000 -11.11% 44
Yorkshire -25 186 £35,000 +7.69% 44
East Midlands +32 180 £28,000 -30.00% 44
South West -1 170 £32,500 - 66
North East +29 79 £32,000 +1.92% 17
SLA
UK

For the 6 months to 17 January 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,067 (41.07%) Social Skills
2 1,006 (38.72%) Microsoft
3 956 (36.80%) Windows
4 910 (35.03%) ITIL
5 666 (25.64%) Microsoft 365
6 619 (23.83%) Active Directory
7 599 (23.06%) Service Delivery
8 559 (21.52%) Azure
9 503 (19.36%) Service Management
10 486 (18.71%) Problem-Solving
11 413 (15.90%) Windows Server
12 399 (15.36%) Finance
13 397 (15.28%) Incident Management
14 366 (14.09%) SQL
15 350 (13.47%) Windows 10
16 287 (11.05%) Self-Motivation
16 287 (11.05%) Security Cleared
17 286 (11.01%) Analytical Skills
18 279 (10.74%) Microsoft Office
19 277 (10.66%) VMware
20 269 (10.35%) Retail
21 251 (9.66%) Problem Management
22 249 (9.58%) Management Information System
23 239 (9.20%) ITSM
24 231 (8.89%) Firewall
25 230 (8.85%) Cisco
26 227 (8.74%) SCCM
27 222 (8.55%) Degree
28 218 (8.39%) Microsoft Excel
29 215 (8.28%) Agile Software Development

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (5.27%) SharePoint
2 118 (4.54%) MS Exchange
3 66 (2.54%) IIS
4 28 (1.08%) Skype for Business
5 27 (1.04%) Confluence
6 22 (0.85%) Elasticsearch
7 19 (0.73%) Cloud Foundry
7 19 (0.73%) GemFire
8 14 (0.54%) Apache
9 11 (0.42%) Exchange Server 2010
9 11 (0.42%) Oracle Workflow
10 10 (0.38%) Exchange Server 2013
10 10 (0.38%) nginx
11 5 (0.19%) BizTalk Server
11 5 (0.19%) SAS
11 5 (0.19%) WebLogic
12 4 (0.15%) Blackberry Enterprise Server
13 3 (0.12%) CMS
13 3 (0.12%) Exchange Server 2007
14 2 (0.077%) TPMS
Applications
1 279 (10.74%) Microsoft Office
2 218 (8.39%) Microsoft Excel
3 61 (2.35%) Microsoft PowerPoint
4 22 (0.85%) MS Visio
5 20 (0.77%) Spreadsheet
6 5 (0.19%) Photoshop
7 2 (0.077%) InfoPath
7 2 (0.077%) Microsoft Project
8 1 (0.038%) Acrobat
8 1 (0.038%) Adobe Illustrator
8 1 (0.038%) AutoCAD
8 1 (0.038%) InDesign
8 1 (0.038%) Siemens NX
Business Applications
1 27 (1.04%) Maximo
2 21 (0.81%) Remedy ITSM
3 19 (0.73%) Oracle EBS
4 13 (0.50%) Dynamics CRM
5 11 (0.42%) Dynamics AX
5 11 (0.42%) SAP S/4HANA
5 11 (0.42%) SAP SD
6 6 (0.23%) Oracle ERP
6 6 (0.23%) SAP EHS
7 5 (0.19%) SAP CO
7 5 (0.19%) SAP FI
7 5 (0.19%) SAP FI/CO
8 4 (0.15%) PeopleSoft HCM
8 4 (0.15%) SAP Oil and Gas
8 4 (0.15%) SAP SM
9 2 (0.077%) Adobe Campaign
9 2 (0.077%) Dynamics NAV
9 2 (0.077%) Oracle EBS R12
9 2 (0.077%) SAP FSCM
9 2 (0.077%) Unica
Cloud Services
1 666 (25.64%) Microsoft 365
2 559 (21.52%) Azure
3 208 (8.01%) AWS
4 115 (4.43%) SaaS
5 83 (3.19%) PaaS
6 82 (3.16%) Azure Active Directory
7 80 (3.08%) IaaS
8 74 (2.85%) Power Platform
9 59 (2.27%) Dynamics 365
10 47 (1.81%) OneDrive
11 31 (1.19%) Power Automate
12 28 (1.08%) Azure Service Bus
13 25 (0.96%) GitHub
13 25 (0.96%) Mimecast
14 23 (0.89%) Adobe Creative Cloud
14 23 (0.89%) GCP
15 22 (0.85%) Azure Logic Apps
16 17 (0.65%) Google Workspace
16 17 (0.65%) Serverless
17 13 (0.50%) AWS Lambda
Communications & Networking
1 231 (8.89%) Firewall
2 200 (7.70%) DNS
3 181 (6.97%) LAN
4 172 (6.62%) WAN
5 155 (5.97%) VPN
6 152 (5.85%) DHCP
7 119 (4.58%) TCP/IP
8 93 (3.58%) Wi-Fi
9 89 (3.43%) SAN
10 74 (2.85%) Wireless
11 70 (2.69%) VoIP
12 68 (2.62%) Network Security
13 55 (2.12%) MPLS
14 43 (1.66%) Skype
14 43 (1.66%) VLAN
15 41 (1.58%) Remote Desktop
16 40 (1.54%) BGP
16 40 (1.54%) Cisco ASA
17 39 (1.50%) Internet
17 39 (1.50%) OSPF
Database & Business Intelligence
1 161 (6.20%) SQL Server
2 51 (1.96%) Power BI
3 37 (1.42%) SQL Server Integration Services
4 30 (1.15%) BusinessObjects
5 28 (1.08%) NoSQL
6 27 (1.04%) Amazon RDS
7 26 (1.00%) Data Warehouse
8 24 (0.92%) PostgreSQL
8 24 (0.92%) Relational Database
9 19 (0.73%) Oracle Database
10 16 (0.62%) Oracle Reports
10 16 (0.62%) RDBMS
11 13 (0.50%) MySQL
12 11 (0.42%) Big Data
12 11 (0.42%) SQL Server Reporting Services
13 10 (0.38%) Azure SQL Database
13 10 (0.38%) Metadata
13 10 (0.38%) Redis
14 9 (0.35%) SQL Server 2012
15 8 (0.31%) Electronic Patient Records
Development Applications
1 78 (3.00%) JIRA
2 48 (1.85%) Git (software)
3 41 (1.58%) Jenkins
4 20 (0.77%) Selenium
4 20 (0.77%) Sonatype Nexus
5 19 (0.73%) Cucumber
5 19 (0.73%) Gradle
5 19 (0.73%) gulp
5 19 (0.73%) Protractor
6 15 (0.58%) Bitbucket
7 13 (0.50%) LSMW
8 12 (0.46%) WebSpeed
9 10 (0.38%) Visual Studio
10 5 (0.19%) Oracle Forms
11 4 (0.15%) GitLab
11 4 (0.15%) JDeveloper
11 4 (0.15%) Oracle APEX
11 4 (0.15%) Toad
11 4 (0.15%) Visual Studio Code
12 3 (0.12%) IntelliJ
General
1 1,067 (41.07%) Social Skills
2 399 (15.36%) Finance
3 286 (11.01%) Analytical Skills
4 269 (10.35%) Retail
5 191 (7.35%) Organisational Skills
6 155 (5.97%) Public Sector
7 97 (3.73%) Law
7 97 (3.73%) Telecoms
8 84 (3.23%) Legal
9 72 (2.77%) Banking
10 65 (2.50%) Inclusion and Diversity
11 49 (1.89%) Manufacturing
12 42 (1.62%) Digital Economy
13 40 (1.54%) Presentation Skills
14 38 (1.46%) Influencing Skills
15 36 (1.39%) Marketing
16 27 (1.04%) Games
17 24 (0.92%) Local Government
18 23 (0.89%) French Language
19 22 (0.85%) Pharmaceutical
Job Titles
1 593 (22.83%) Analyst
2 266 (10.24%) Support Engineer
3 227 (8.74%) IT Support
3 227 (8.74%) Service Analyst
4 212 (8.16%) Service Desk Analyst
5 208 (8.01%) Support Analyst
6 176 (6.77%) Service Manager
7 158 (6.08%) IT Engineer
8 134 (5.16%) Applications Support
9 132 (5.08%) Team Leader
10 122 (4.70%) 2nd Line Support
11 109 (4.20%) IT Manager
12 108 (4.16%) Network Engineer
13 99 (3.81%) IT Analyst
14 87 (3.35%) IT Support Engineer
15 85 (3.27%) 1st Line Support
16 78 (3.00%) Desktop Support
17 76 (2.93%) Delivery Manager
18 72 (2.77%) 2nd Line Engineer
18 72 (2.77%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 66 (2.54%) Web Services
2 61 (2.35%) .NET
3 51 (1.96%) AngularJS
4 50 (1.92%) HTML
5 39 (1.50%) JSON
6 37 (1.42%) Elastic Stack
7 36 (1.39%) RabbitMQ
8 34 (1.31%) CSS
9 31 (1.19%) XML
10 24 (0.92%) Kafka
11 22 (0.85%) Node.js
11 22 (0.85%) SOAP
12 21 (0.81%) Spring
12 21 (0.81%) Spring Boot
13 20 (0.77%) J2EE
14 19 (0.73%) .NET Framework
14 19 (0.73%) gRPC
14 19 (0.73%) Protocol Buffers
14 19 (0.73%) Spring Integration
14 19 (0.73%) WireMock
Miscellaneous
1 287 (11.05%) Self-Motivation
2 249 (9.58%) Management Information System
3 130 (5.00%) Data Centre
4 58 (2.23%) Enterprise Software
5 52 (2.00%) Driving Licence
6 51 (1.96%) Replication
7 43 (1.66%) Virtual Team
8 35 (1.35%) User Experience
9 31 (1.19%) Clustering
10 28 (1.08%) CMDB
11 22 (0.85%) Housing Association
12 19 (0.73%) FMCG
12 19 (0.73%) iPhone
13 18 (0.69%) Smartphone
14 17 (0.65%) Analytical Mindset
14 17 (0.65%) PKI
14 17 (0.65%) Video Conferencing
15 16 (0.62%) Blog
15 16 (0.62%) Hybrid Cloud
15 16 (0.62%) Public Cloud
Operating Systems
1 956 (36.80%) Windows
2 413 (15.90%) Windows Server
3 350 (13.47%) Windows 10
4 208 (8.01%) Linux
5 151 (5.81%) Windows Server 2012
6 116 (4.46%) Windows Server 2016
7 88 (3.39%) Unix
8 75 (2.89%) Windows Server 2019
9 55 (2.12%) Windows 7
10 49 (1.89%) Apple iOS
11 47 (1.81%) Mac OS
12 44 (1.69%) Windows Server 2008
13 38 (1.46%) Android
14 22 (0.85%) Windows 8
15 21 (0.81%) Mac OS X
16 12 (0.46%) Red Hat Enterprise Linux
17 8 (0.31%) CatOS
17 8 (0.31%) Windows Mobile
18 7 (0.27%) AIX
19 6 (0.23%) Solaris
Processes & Methodologies
1 910 (35.03%) ITIL
2 599 (23.06%) Service Delivery
3 503 (19.36%) Service Management
4 486 (18.71%) Problem-Solving
5 397 (15.28%) Incident Management
6 251 (9.66%) Problem Management
7 239 (9.20%) ITSM
8 215 (8.28%) Agile Software Development
9 207 (7.97%) Change Management
10 201 (7.74%) Line Management
11 194 (7.47%) Facilities Management
12 193 (7.43%) Continuous Improvement
13 189 (7.27%) Time Management
14 184 (7.08%) Project Management
15 135 (5.20%) Mentoring
16 128 (4.93%) DevOps
17 123 (4.73%) Analytics
18 122 (4.70%) Major Incident Management
19 121 (4.66%) Root Cause Analysis
20 118 (4.54%) Information Security
Programming Languages
1 366 (14.09%) SQL
2 160 (6.16%) PowerShell
3 96 (3.70%) JavaScript
4 87 (3.35%) Java
5 79 (3.04%) C#
6 76 (2.93%) Python
7 37 (1.42%) Ruby
8 35 (1.35%) Bash
9 30 (1.15%) Go
9 30 (1.15%) T-SQL
10 26 (1.00%) PHP
11 25 (0.96%) C
12 19 (0.73%) Rust
13 16 (0.62%) PL/SQL
14 14 (0.54%) ABAP
15 11 (0.42%) R
15 11 (0.42%) SAPscript
16 8 (0.31%) VBA
17 7 (0.27%) Perl
18 5 (0.19%) Korn
Qualifications
1 287 (11.05%) Security Cleared
2 222 (8.55%) Degree
3 175 (6.74%) SC Cleared
4 171 (6.58%) Cisco Certification
5 162 (6.24%) Microsoft Certification
6 118 (4.54%) CCNA
7 84 (3.23%) CCNP
7 84 (3.23%) DBS Check
7 84 (3.23%) MCP
8 79 (3.04%) MCSE
9 69 (2.66%) ITIL Certification
10 53 (2.04%) MCSA
11 48 (1.85%) Computer Science Degree
12 41 (1.58%) DV Cleared
13 40 (1.54%) ITIL Foundation Certificate
14 38 (1.46%) VMware Certified Professional (VCP)
15 31 (1.19%) CCIE
16 30 (1.15%) A+ Certification
17 25 (0.96%) Oracle Certification
18 19 (0.73%) OCP
Quality Assurance & Compliance
1 82 (3.16%) GDPR
2 68 (2.62%) QA
3 49 (1.89%) ISO/IEC 27001
4 36 (1.39%) Cyber Essentials
5 26 (1.00%) PCI DSS
6 21 (0.81%) ISO/IEC 20000
7 20 (0.77%) Cyber Essentials PLUS
8 18 (0.69%) ISO 9001
8 18 (0.69%) PMO
9 12 (0.46%) NCSC
10 11 (0.42%) NIST
11 9 (0.35%) BS25999
12 8 (0.31%) COBIT
12 8 (0.31%) HL7
13 7 (0.27%) ISO 22301
13 7 (0.27%) PSD2
14 5 (0.19%) Accessibility
15 4 (0.15%) Sarbanes-Oxley
16 3 (0.12%) Data Quality
16 3 (0.12%) GxP
System Software
1 619 (23.83%) Active Directory
2 160 (6.16%) VMware Infrastructure
3 111 (4.27%) Hyper-V
4 49 (1.89%) Docker
5 41 (1.58%) VMware ESXi
6 34 (1.31%) Virtual Machines
7 26 (1.00%) vSphere
8 25 (0.96%) XenApp
9 23 (0.89%) BitLocker
10 21 (0.81%) VMware Workstation
11 18 (0.69%) Firmware
11 18 (0.69%) Virtual Desktop
12 16 (0.62%) Virtual Servers
12 16 (0.62%) XenDesktop
13 10 (0.38%) iptables
13 10 (0.38%) Microsoft Virtual Server
14 7 (0.27%) Oracle RAC
14 7 (0.27%) Terminal Services
15 5 (0.19%) Microsoft App-V
15 5 (0.19%) NFS
Systems Management
1 227 (8.74%) SCCM
2 153 (5.89%) Microsoft Intune
3 61 (2.35%) Kubernetes
4 60 (2.31%) Ansible
5 50 (1.92%) Terraform
6 45 (1.73%) Opscode Chef
7 39 (1.50%) Grafana
8 27 (1.04%) Jamf Pro
8 27 (1.04%) Microsoft Clustering
9 26 (1.00%) Nagios
10 25 (0.96%) SCOM
11 23 (0.89%) Puppet
11 23 (0.89%) WSUS
12 20 (0.77%) Kibana
13 19 (0.73%) Prometheus
14 18 (0.69%) Cisco Prime
14 18 (0.69%) Icinga
14 18 (0.69%) SCVMM
15 16 (0.62%) SolarWinds Orion
16 14 (0.54%) McAfee ePO
Vendors
1 1,006 (38.72%) Microsoft
2 277 (10.66%) VMware
3 230 (8.85%) Cisco
4 143 (5.50%) Citrix
5 140 (5.39%) ServiceNow
6 138 (5.31%) Oracle
7 93 (3.58%) SAP
8 82 (3.16%) Veeam
9 81 (3.12%) SolarWinds
10 67 (2.58%) Juniper
11 62 (2.39%) NEC
12 61 (2.35%) Northgate
13 52 (2.00%) Apple
13 52 (2.00%) Palo Alto
14 50 (1.92%) HP
15 49 (1.89%) Dell
16 48 (1.85%) CheckPoint
16 48 (1.85%) Fortinet
17 46 (1.77%) F5
17 46 (1.77%) IBM