SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 17 February 2025, comparing them to the same period in the previous two years.

6 months to
17 Feb 2025
Same period 2024 Same period 2023
Rank 193 143 132
Rank change year-on-year -50 -11 +35
Permanent jobs citing SLA 803 1,435 2,550
As % of all permanent jobs advertised in England 1.52% 2.10% 2.59%
As % of the Quality Assurance & Compliance category 8.91% 14.83% 12.66%
Number of salaries quoted 423 1,111 1,659
10th Percentile £26,250 £23,500 £25,375
25th Percentile £28,822 £26,250 £29,400
Median annual salary (50th Percentile) £40,000 £32,500 £39,000
Median % change year-on-year +23.08% -16.67% -
75th Percentile £58,750 £51,000 £54,800
90th Percentile £83,250 £68,000 £72,100
UK median annual salary £40,000 £32,500 £38,750
% change year-on-year +23.08% -16.13% -0.64%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in England.

Permanent vacancies with a requirement for quality assurance or compliance skills 9,008 9,677 20,147
As % of all permanent jobs advertised in England 17.10% 14.18% 20.48%
Number of salaries quoted 3,834 7,164 9,328
10th Percentile £33,000 £27,965 £32,000
25th Percentile £42,500 £38,000 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £57,500
Median % change year-on-year +9.09% -4.35% +4.55%
75th Percentile £76,250 £73,750 £77,500
90th Percentile £93,769 £92,500 £95,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% +4.55%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 17 February 2025.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 17 February 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -101 183 £57,000 +32.56% 114
South East -32 177 £44,375 +43.15% 60
North of England -48 146 £37,500 +20.97% 58
Midlands -22 140 £28,822 +2.02% 40
West Midlands -6 111 £28,822 -3.93% 21
South West +9 83 £40,000 +8.35% 27
North West -36 79 £40,000 +34.45% 27
East of England -20 72 £45,000 +63.64% 17
Yorkshire +6 49 £29,125 -7.54% 23
East Midlands -19 29 £31,500 +26.81% 19
North East +8 18 £37,500 +14.50% 8
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (7.97%) Microsoft Exchange
2 29 (3.61%) SharePoint
3 27 (3.36%) OpenEdge
4 17 (2.12%) IIS
5 16 (1.99%) Confluence
6 9 (1.12%) JBoss
6 9 (1.12%) Red Hat Fuse
7 2 (0.25%) Blackberry Enterprise Server
7 2 (0.25%) IBM Notes
7 2 (0.25%) Skype for Business
7 2 (0.25%) Tomcat
8 1 (0.12%) Apache
Applications
1 83 (10.34%) Microsoft Office
2 30 (3.74%) Microsoft Excel
3 13 (1.62%) Microsoft PowerPoint
4 2 (0.25%) MS Visio
4 2 (0.25%) Spreadsheet
5 1 (0.12%) Weka
Business Applications
1 51 (6.35%) Salesforce CRM
2 8 (1.00%) Dynamics NAV
3 6 (0.75%) NetSuite
3 6 (0.75%) Remedy ITSM
3 6 (0.75%) SAP S/4HANA
4 5 (0.62%) Dynamics CRM
5 3 (0.37%) Dynamics AX
5 3 (0.37%) Sage 200
6 2 (0.25%) Oracle EBS
6 2 (0.25%) Oracle ERP
7 1 (0.12%) Carpe Diem
7 1 (0.12%) Elite 3E
7 1 (0.12%) Oracle Financials
Cloud Services
1 245 (30.51%) Microsoft 365
2 169 (21.05%) Azure
3 123 (15.32%) AWS
4 48 (5.98%) Entra ID
5 44 (5.48%) SaaS
6 27 (3.36%) Cloud Computing
7 25 (3.11%) Power Platform
8 19 (2.37%) Dynamics 365
8 19 (2.37%) Serverless
9 14 (1.74%) GCP
10 11 (1.37%) IaaS
11 10 (1.25%) Amazon EKS
12 9 (1.12%) Amazon ECS
13 8 (1.00%) OneDrive
14 7 (0.87%) PaaS
15 6 (0.75%) IBM Cloud
15 6 (0.75%) iPaaS
16 5 (0.62%) Azure DevOps
16 5 (0.62%) Rubrik
17 4 (0.50%) Datadog
Communications & Networking
1 56 (6.97%) LAN
2 55 (6.85%) WAN
3 52 (6.48%) DNS
4 51 (6.35%) Firewall
5 46 (5.73%) DHCP
5 46 (5.73%) VPN
6 27 (3.36%) TCP/IP
7 20 (2.49%) BGP
8 18 (2.24%) VLAN
9 17 (2.12%) Wireless
10 16 (1.99%) MPLS
11 15 (1.87%) Wi-Fi
12 14 (1.74%) Cisco IOS
13 13 (1.62%) IPsec
13 13 (1.62%) Junos
14 11 (1.37%) Network Security
14 11 (1.37%) SAN
15 10 (1.25%) HTTP
15 10 (1.25%) Internet
16 9 (1.12%) Remote Desktop
Database & Business Intelligence
1 62 (7.72%) SQL Server
2 23 (2.86%) MySQL
3 21 (2.62%) Power BI
4 14 (1.74%) PostgreSQL
5 10 (1.25%) Amazon QuickSight
6 9 (1.12%) Relational Database
6 9 (1.12%) SQL Server Reporting Services
7 7 (0.87%) Amazon RDS
8 6 (0.75%) SQL Server Integration Services
9 4 (0.50%) Azure SQL Database
10 3 (0.37%) DynamoDB
10 3 (0.37%) Microsoft Analysis Services
10 3 (0.37%) SQL Server Analysis Services
10 3 (0.37%) Tableau
11 2 (0.25%) Oracle Reports
12 1 (0.12%) BusinessObjects
12 1 (0.12%) BusinessObjects Web Intelligence
12 1 (0.12%) Crystal Reports
12 1 (0.12%) Data Warehouse
12 1 (0.12%) MS Access
Development Applications
1 41 (5.11%) JIRA
2 21 (2.62%) Jenkins
3 11 (1.37%) SonarQube
4 10 (1.25%) Git
5 9 (1.12%) AppScan
5 9 (1.12%) Atlassian Bamboo
5 9 (1.12%) JUnit
6 2 (0.25%) Visual Studio
7 1 (0.12%) Artifactory
7 1 (0.12%) Bitbucket
7 1 (0.12%) Browser DevTools
7 1 (0.12%) ClearCase
7 1 (0.12%) ClearQuest
7 1 (0.12%) GitLab
7 1 (0.12%) Robot Framework
7 1 (0.12%) Subversion
7 1 (0.12%) TestRail
General
1 296 (36.86%) Social Skills
2 138 (17.19%) Analytical Skills
3 133 (16.56%) Finance
4 63 (7.85%) Manufacturing
5 47 (5.85%) Law
6 37 (4.61%) Retail
7 36 (4.48%) Telecoms
8 32 (3.99%) Legal
9 31 (3.86%) Inclusion and Diversity
10 26 (3.24%) Organisational Skills
11 19 (2.37%) Public Sector
12 15 (1.87%) Presentation Skills
13 13 (1.62%) German Language
14 12 (1.49%) Banking
15 11 (1.37%) Electronics
16 10 (1.25%) French Language
16 10 (1.25%) Spanish Language
17 9 (1.12%) Marketing
18 6 (0.75%) Back Office
18 6 (0.75%) Influencing Skills
Job Titles
1 160 (19.93%) Analyst
2 83 (10.34%) Service Manager
3 70 (8.72%) IT Support
3 70 (8.72%) Service Analyst
4 67 (8.34%) Senior
5 65 (8.09%) Support Engineer
6 60 (7.47%) IT Analyst
7 57 (7.10%) Development Manager
8 56 (6.97%) Business Manager
8 56 (6.97%) Service Desk Analyst
8 56 (6.97%) Support Analyst
9 55 (6.85%) Business Development Manager
10 45 (5.60%) Lead
11 42 (5.23%) IT Manager
12 39 (4.86%) Applications Support
12 39 (4.86%) Developer
13 36 (4.48%) Service Desk Manager
14 34 (4.23%) 2nd Line Support
15 31 (3.86%) IT Support Analyst
16 30 (3.74%) IT Engineer
Libraries, Frameworks & Software Standards
1 39 (4.86%) .NET
2 22 (2.74%) CSS
2 22 (2.74%) HTML
3 13 (1.62%) JSON
4 9 (1.12%) Apache Camel
4 9 (1.12%) J2EE
4 9 (1.12%) REST
4 9 (1.12%) RESTful
4 9 (1.12%) SOAP
4 9 (1.12%) Spring
4 9 (1.12%) Spring Boot
4 9 (1.12%) Web Services
5 7 (0.87%) AngularJS
5 7 (0.87%) React
6 5 (0.62%) XML
6 5 (0.62%) XMPP
7 4 (0.50%) Middleware
8 2 (0.25%) ARM Templates
8 2 (0.25%) Azure Blueprints
8 2 (0.25%) BREW
Miscellaneous
1 80 (9.96%) Management Information System
2 38 (4.73%) Driving Licence
3 32 (3.99%) Self-Motivation
4 31 (3.86%) Data Centre
5 21 (2.62%) Onboarding
6 18 (2.24%) Client/Server
7 16 (1.99%) CMDB
7 16 (1.99%) Product Ownership
8 15 (1.87%) Private Cloud
9 13 (1.62%) Clustering
10 12 (1.49%) Hybrid Cloud
11 11 (1.37%) SCADA
12 10 (1.25%) Replication
12 10 (1.25%) Robotics
13 9 (1.12%) Cyber Threat
13 9 (1.12%) Distributed Systems
14 7 (0.87%) Analytical Mindset
14 7 (0.87%) Enterprise Software
14 7 (0.87%) EPoS
15 6 (0.75%) Foreign Exchange (FX)
Operating Systems
1 262 (32.63%) Windows
2 103 (12.83%) Linux
3 100 (12.45%) Windows Server
4 72 (8.97%) Windows 10
5 17 (2.12%) Unix
6 15 (1.87%) Windows 7
7 13 (1.62%) AIX
7 13 (1.62%) Windows Server 2016
8 12 (1.49%) Windows Server 2012
9 10 (1.25%) Android
10 9 (1.12%) Red Hat Enterprise Linux
10 9 (1.12%) Windows Server 2019
11 6 (0.75%) Mac OS
11 6 (0.75%) Mac OS X
12 3 (0.37%) Apple iOS
12 3 (0.37%) Windows Server 2008
13 2 (0.25%) CentOS
14 1 (0.12%) Windows Mobile
Processes & Methodologies
1 270 (33.62%) Customer Service
2 258 (32.13%) ITIL
3 227 (28.27%) Problem-Solving
4 130 (16.19%) Service Management
5 102 (12.70%) Continuous Improvement
6 101 (12.58%) ITSM
7 86 (10.71%) Service Delivery
8 71 (8.84%) Project Management
9 67 (8.34%) Change Management
10 65 (8.09%) CRM
11 63 (7.85%) Cybersecurity
12 61 (7.60%) Incident Management
13 60 (7.47%) B2B
13 60 (7.47%) Problem Management
14 57 (7.10%) Business Development
14 57 (7.10%) Mentoring
14 57 (7.10%) Root Cause Analysis
15 56 (6.97%) Computer Science
15 56 (6.97%) ERP
16 54 (6.72%) Active Listening
Programming Languages
1 64 (7.97%) SQL
2 42 (5.23%) PowerShell
3 38 (4.73%) Python
4 30 (3.74%) JavaScript
5 27 (3.36%) Progress 4GL
6 24 (2.99%) C#
7 18 (2.24%) Java
8 10 (1.25%) Bash
8 10 (1.25%) C
8 10 (1.25%) R
9 7 (0.87%) Kusto Query Language
10 6 (0.75%) T-SQL
11 5 (0.62%) C++
12 4 (0.50%) Shell Script
13 3 (0.37%) PL/SQL
14 2 (0.25%) Bicep
15 1 (0.12%) Perl
15 1 (0.12%) Ruby
Qualifications
1 111 (13.82%) Degree
2 67 (8.34%) ITIL Certification
3 52 (6.48%) Security Cleared
4 45 (5.60%) SC Cleared
5 40 (4.98%) Cisco Certification
5 40 (4.98%) Microsoft Certification
6 26 (3.24%) Computer Science Degree
7 25 (3.11%) CCNA
8 24 (2.99%) CCNP
9 19 (2.37%) PMP
10 17 (2.12%) AWS Certification
11 16 (1.99%) Azure Certification
11 16 (1.99%) MCSE
12 15 (1.87%) PMI Certification
13 13 (1.62%) JNCIS
14 12 (1.49%) DBS Check
14 12 (1.49%) MCP
15 10 (1.25%) MCSA
15 10 (1.25%) Numerate Degree
16 8 (1.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 39 (4.86%) ISO/IEC 27001
2 20 (2.49%) GDPR
3 17 (2.12%) QA
4 15 (1.87%) Cyber Essentials
5 14 (1.74%) PCI DSS
6 13 (1.62%) Cyber Essentials PLUS
7 10 (1.25%) Accessibility
8 9 (1.12%) ISO 9001
8 9 (1.12%) NEBOSH
9 7 (0.87%) PMO
10 3 (0.37%) ISO/IEC 20000
10 3 (0.37%) NIST
System Software
1 203 (25.28%) Active Directory
2 57 (7.10%) VMware Infrastructure
3 44 (5.48%) Hyper-V
4 19 (2.37%) vSphere
5 12 (1.49%) Virtual Desktop
6 11 (1.37%) Docker
7 6 (0.75%) Veritas Cluster Server
7 6 (0.75%) XenApp
8 4 (0.50%) VMware Workstation
8 4 (0.50%) XenDesktop
9 3 (0.37%) Virtual Servers
10 2 (0.25%) Firmware
10 2 (0.25%) Terminal Server
10 2 (0.25%) VMware ESXi
11 1 (0.12%) Virtual Machines
Systems Management
1 46 (5.73%) SCCM
2 44 (5.48%) Microsoft Intune
3 22 (2.74%) Ansible
4 16 (1.99%) Kubernetes
5 12 (1.49%) Progress Chef
5 12 (1.49%) Puppet
6 10 (1.25%) ZABBIX
7 9 (1.12%) Jamf Pro
7 9 (1.12%) NetBackup
7 9 (1.12%) Opsgenie
8 8 (1.00%) FortiGate
9 7 (0.87%) QRadar
9 7 (0.87%) SCOM
10 6 (0.75%) Autotask
11 4 (0.50%) Avamar
11 4 (0.50%) Cacti
11 4 (0.50%) Single Sign-On
11 4 (0.50%) Tivoli Storage Manager
12 3 (0.37%) CSIRT
12 3 (0.37%) Terraform
Vendors
1 297 (36.99%) Microsoft
2 84 (10.46%) VMware
3 70 (8.72%) ServiceNow
4 68 (8.47%) Salesforce
5 61 (7.60%) SAP
6 58 (7.22%) Cisco
7 42 (5.23%) Citrix
8 41 (5.11%) Veeam
9 31 (3.86%) SolarWinds
10 27 (3.36%) Progress
11 26 (3.24%) Apple
12 25 (3.11%) Dell
13 23 (2.86%) HP
14 22 (2.74%) Juniper
15 20 (2.49%) Atlassian
15 20 (2.49%) Oracle
16 17 (2.12%) IBM
17 16 (1.99%) Meraki
18 13 (1.62%) LogicMonitor
18 13 (1.62%) Splunk