Period
to 19 November 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 152 155 105
Rank change year-on-year +3 -50 +17
Permanent jobs citing SLA 3,354 3,880 5,102
As % of all permanent IT jobs advertised in England 2.22% 2.32% 2.87%
As % of the Quality Assurance & Compliance category 16.63% 18.39% 22.07%
Number of salaries quoted 2,561 3,046 3,969
England median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - -
10th Percentile £21,250 £21,250 £21,250
90th Percentile £65,000 £67,500 £63,750
UK median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 20,174 21,095 23,114
As % of all permanent IT jobs advertised in England 13.37% 12.61% 12.98%
Number of salaries quoted 15,313 15,803 18,390
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,533 £27,500 £27,500
90th Percentile £80,000 £77,500 £77,500
UK median annual salary £50,000 £50,000 £49,000
% change year-on-year - +2.04% +6.52%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 19 November 2018.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 987 £45,000 - 98
South East -2 757 £41,500 +10.67% 76
North of England -2 557 £35,000 +16.67% 84
Midlands +33 498 £35,000 - 66
West Midlands +36 338 £37,500 +7.14% 39
East of England -14 297 £37,375 +16.80% 42
South West +29 274 £34,736 -2.45% 33
North West -35 263 £35,000 +27.27% 37
Yorkshire +12 233 £33,500 +11.67% 35
East Midlands +12 160 £30,000 -7.69% 27
North East -11 60 £37,500 +8.70% 12
SLA
UK

For the 6 months to 19 November 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,563 (46.60%) ITIL
2 1,171 (34.91%) Windows
3 1,114 (33.21%) Microsoft
4 797 (23.76%) Active Directory
5 651 (19.41%) Service Delivery
6 643 (19.17%) Finance
7 590 (17.59%) Service Management
8 536 (15.98%) Microsoft Office
9 515 (15.35%) Problem-Solving
10 476 (14.19%) VMware
11 471 (14.04%) Office 365
12 466 (13.89%) Incident Management
13 452 (13.48%) Cisco
14 440 (13.12%) Windows Server
15 431 (12.85%) SQL
16 377 (11.24%) Windows 7
17 358 (10.67%) VMware Infrastructure
18 349 (10.41%) Citrix
19 348 (10.38%) Analytical Skills
20 347 (10.35%) LAN
21 330 (9.84%) SQL Server
22 324 (9.66%) WAN
22 324 (9.66%) Problem Management
23 319 (9.51%) ITSM
24 315 (9.39%) Microsoft Excel
25 314 (9.36%) Microsoft Azure
26 311 (9.27%) Linux
27 304 (9.06%) Firewall
28 300 (8.94%) Change Management
29 290 (8.65%) Degree

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 207 (6.17%) MS Exchange
2 148 (4.41%) SharePoint
3 85 (2.53%) Skype for Business
4 57 (1.70%) IIS
5 55 (1.64%) Exchange Server 2010
6 45 (1.34%) Exchange Server 2007
7 35 (1.04%) Exchange Server 2013
8 30 (0.89%) WebLogic
9 24 (0.72%) CMS
10 23 (0.69%) Confluence
11 21 (0.63%) MQSeries
11 21 (0.63%) Tomcat
12 19 (0.57%) Exchange Server 2003
13 18 (0.54%) IBM Notes
13 18 (0.54%) Oracle SOA Suite
14 14 (0.42%) SharePoint 2013
15 13 (0.39%) Apache
15 13 (0.39%) Blackberry Enterprise Server
15 13 (0.39%) Elasticsearch
16 10 (0.30%) BizTalk Server
Applications
1 536 (15.98%) Microsoft Office
2 315 (9.39%) Microsoft Excel
3 195 (5.81%) Microsoft PowerPoint
4 82 (2.44%) MS Visio
5 31 (0.92%) Microsoft Project
6 14 (0.42%) Spreadsheet
7 6 (0.18%) Acrobat
8 3 (0.089%) 3ds Max
8 3 (0.089%) AutoCAD
8 3 (0.089%) Maya
9 1 (0.030%) Open Workbench
Business Applications
1 48 (1.43%) Dynamics CRM
2 16 (0.48%) SAP ERP
3 15 (0.45%) Remedy ITSM
4 13 (0.39%) Dynamics AX
5 10 (0.30%) assyst
5 10 (0.30%) SAP Hybris
6 8 (0.24%) Siebel CRM
7 7 (0.21%) Visualfiles
8 5 (0.15%) NetSuite
8 5 (0.15%) Oracle EBS
8 5 (0.15%) Oracle EBS R12
8 5 (0.15%) Oracle Receivables
8 5 (0.15%) SAP CO
8 5 (0.15%) SAP FI
8 5 (0.15%) SAP FI/CO
8 5 (0.15%) SAP Oil and Gas
8 5 (0.15%) SAP SD
9 4 (0.12%) Oracle Assets
9 4 (0.12%) Oracle E-Business Tax
9 4 (0.12%) SAP ECC
Cloud Services
1 471 (14.04%) Office 365
2 314 (9.36%) Microsoft Azure
3 194 (5.78%) Amazon AWS
4 75 (2.24%) SaaS
5 43 (1.28%) Cloud Computing
6 40 (1.19%) IaaS
7 38 (1.13%) Azure Active Directory
8 30 (0.89%) PaaS
9 21 (0.63%) Adobe Creative Cloud
10 20 (0.60%) Dynamics 365
11 19 (0.57%) G Suite
12 18 (0.54%) AWS Lambda
12 18 (0.54%) DigitalOcean
12 18 (0.54%) Serverless
13 16 (0.48%) AWS CloudFormation
14 13 (0.39%) Amazon CloudWatch
15 12 (0.36%) Google Cloud Platform
15 12 (0.36%) Oracle Service Cloud
16 11 (0.33%) Amazon EC2
16 11 (0.33%) Amazon S3
Communications & Networking
1 347 (10.35%) LAN
2 324 (9.66%) WAN
3 304 (9.06%) Firewall
4 213 (6.35%) TCP/IP
5 208 (6.20%) DNS
6 185 (5.52%) VPN
7 138 (4.11%) Wireless
8 132 (3.94%) DHCP
9 126 (3.76%) VoIP
10 117 (3.49%) Internet
11 110 (3.28%) SAN
12 104 (3.10%) BGP
13 93 (2.77%) Wi-Fi
14 86 (2.56%) Ethernet
15 80 (2.39%) Cisco Nexus
15 80 (2.39%) MPLS
16 75 (2.24%) Remote Desktop
17 74 (2.21%) Skype
18 72 (2.15%) Network Security
19 65 (1.94%) Wireshark
Database & Business Intelligence
1 330 (9.84%) SQL Server
2 70 (2.09%) Relational Database
3 61 (1.82%) SQL Server Reporting Services
4 55 (1.64%) MySQL
4 55 (1.64%) SQL Server Integration Services
5 49 (1.46%) SQL Server 2008
6 41 (1.22%) Oracle Reports
7 39 (1.16%) Oracle Database
7 39 (1.16%) SQL Server Analysis Services
8 34 (1.01%) SQL Server 2012
9 33 (0.98%) RDBMS
10 29 (0.86%) SQL Server 2016
11 25 (0.75%) Data Warehouse
12 23 (0.69%) PostgreSQL
12 23 (0.69%) Redis
13 18 (0.54%) BusinessObjects
13 18 (0.54%) NoSQL
14 16 (0.48%) Power BI
15 14 (0.42%) DB2
15 14 (0.42%) GIS
Development Applications
1 64 (1.91%) JIRA
2 42 (1.25%) VSS/SourceSafe
3 39 (1.16%) Git (software)
4 19 (0.57%) Jenkins
5 18 (0.54%) Team Foundation Server
6 17 (0.51%) Visual Studio
7 11 (0.33%) Oracle Forms
8 9 (0.27%) Visual Studio Team System
9 7 (0.21%) MSI
9 7 (0.21%) Vagrant
10 6 (0.18%) AdminStudio
10 6 (0.18%) GitLab
10 6 (0.18%) SQL Server Management Studio (SSMS)
11 5 (0.15%) Visual Studio Tools for Office
12 4 (0.12%) FrontPage
12 4 (0.12%) Hudson
13 3 (0.089%) Eclipse
13 3 (0.089%) GCC
13 3 (0.089%) PeopleTools
14 2 (0.060%) Trac
General
1 643 (19.17%) Finance
2 246 (7.33%) Retail
3 200 (5.96%) Telecoms
4 157 (4.68%) Banking
5 85 (2.53%) Legal
6 82 (2.44%) Law
7 75 (2.24%) Investment Banking
8 74 (2.21%) Marketing
9 51 (1.52%) Back Office
10 49 (1.46%) Manufacturing
11 44 (1.31%) Advertising
12 38 (1.13%) Games
13 36 (1.07%) Billing
14 31 (0.92%) Front Office
15 30 (0.89%) Electronics
16 20 (0.60%) Publishing
17 18 (0.54%) Hindi Language
17 18 (0.54%) Punjabi Language
17 18 (0.54%) Urdu Language
18 17 (0.51%) Local Government
Job Titles
1 817 (24.36%) Analyst
2 375 (11.18%) Support Engineer
3 368 (10.97%) Service Manager
4 325 (9.69%) Support Analyst
5 322 (9.60%) Service Analyst
6 275 (8.20%) Service Desk Analyst
7 224 (6.68%) IT Support
8 210 (6.26%) Desktop Support
9 193 (5.75%) IT Manager
10 180 (5.37%) Applications Support
11 179 (5.34%) Delivery Manager
12 166 (4.95%) Network Engineer
13 162 (4.83%) Services Delivery Manager
14 153 (4.56%) Team Leader
15 142 (4.23%) Infrastructure Engineer
16 135 (4.03%) IT Analyst
17 131 (3.91%) 1st Line Support
18 119 (3.55%) 2nd Line Support
19 112 (3.34%) Desktop Engineer
20 109 (3.25%) Technical Support
Libraries, Frameworks & Software Standards
1 101 (3.01%) .NET
2 85 (2.53%) HTML
3 70 (2.09%) CSS
4 59 (1.76%) XML
5 57 (1.70%) Web Services
6 55 (1.64%) ASP.NET
7 40 (1.19%) Middleware
8 38 (1.13%) AngularJS
9 26 (0.78%) Oracle Fusion
10 22 (0.66%) Node.js
11 18 (0.54%) REST
12 17 (0.51%) EDI
13 14 (0.42%) ASP.NET Web API
13 14 (0.42%) Elastic Stack
13 14 (0.42%) Express
13 14 (0.42%) HTML5
13 14 (0.42%) Sails.js
13 14 (0.42%) XML Messaging
14 13 (0.39%) X-Windows
15 12 (0.36%) JSON
Miscellaneous
1 348 (10.38%) Analytical Skills
2 258 (7.69%) Data Centre
3 238 (7.10%) Management Information System
4 192 (5.72%) Self-Motivation
5 108 (3.22%) Driving Licence
6 81 (2.42%) Computer Science
7 75 (2.24%) Virtual Team
8 64 (1.91%) User Experience
9 55 (1.64%) Blackberry
10 49 (1.46%) Replication
11 41 (1.22%) Video Conferencing
12 38 (1.13%) e-Learning
13 32 (0.95%) iPhone
14 30 (0.89%) Fat Client
14 30 (0.89%) Thin Client
15 29 (0.86%) Handset
16 28 (0.83%) EPoS
16 28 (0.83%) Fintech
16 28 (0.83%) NHS
17 27 (0.81%) Clustering
Operating Systems
1 1,171 (34.91%) Windows
2 440 (13.12%) Windows Server
3 377 (11.24%) Windows 7
4 311 (9.27%) Linux
5 287 (8.56%) Windows 10
6 232 (6.92%) Windows Server 2008
7 227 (6.77%) Windows Server 2012
8 137 (4.08%) Unix
9 117 (3.49%) Windows 8
10 72 (2.15%) Apple iOS
11 62 (1.85%) Android
12 50 (1.49%) Windows Server 2003
13 41 (1.22%) Mac OS X
14 37 (1.10%) Red Hat Enterprise Linux
15 32 (0.95%) Solaris
16 30 (0.89%) Windows XP
17 29 (0.86%) Mac OS
18 23 (0.69%) AIX
19 22 (0.66%) CentOS
20 19 (0.57%) Ubuntu
Processes & Methodologies
1 1,563 (46.60%) ITIL
2 651 (19.41%) Service Delivery
3 590 (17.59%) Service Management
4 515 (15.35%) Problem-Solving
5 466 (13.89%) Incident Management
6 324 (9.66%) Problem Management
7 319 (9.51%) ITSM
8 300 (8.94%) Change Management
9 242 (7.22%) Agile Software Development
9 242 (7.22%) Continuous Improvement
10 239 (7.13%) Root Cause Analysis
11 220 (6.56%) Stakeholder Management
12 215 (6.41%) Project Management
13 182 (5.43%) ITIL V3
14 167 (4.98%) Disaster Recovery
15 163 (4.86%) Infrastructure Engineering
16 148 (4.41%) CRM
17 142 (4.23%) Information Security
18 135 (4.03%) Data Protection
18 135 (4.03%) Line Management
Programming Languages
1 431 (12.85%) SQL
2 165 (4.92%) PowerShell
3 114 (3.40%) Java
4 95 (2.83%) Python
5 86 (2.56%) C#
6 68 (2.03%) JavaScript
7 54 (1.61%) C
8 53 (1.58%) T-SQL
9 46 (1.37%) PHP
10 37 (1.10%) Shell Script
11 30 (0.89%) PL/SQL
12 28 (0.83%) Bash Shell
13 26 (0.78%) VB
13 26 (0.78%) VBScript
14 23 (0.69%) Perl
15 18 (0.54%) ABAP
15 18 (0.54%) Ruby
16 17 (0.51%) VBA
17 14 (0.42%) ES6
17 14 (0.42%) ES8
Qualifications
1 290 (8.65%) Degree
2 276 (8.23%) Microsoft Certification
3 245 (7.30%) Cisco Certification
4 200 (5.96%) ITIL Certification
5 199 (5.93%) Security Cleared
6 185 (5.52%) MCSE
7 173 (5.16%) CCNA
8 163 (4.86%) SC Cleared
9 126 (3.76%) CCNP
10 109 (3.25%) MCP
11 92 (2.74%) MCSA
12 85 (2.53%) ITIL Foundation Certificate
13 71 (2.12%) VMware Certified Professional (VCP)
14 54 (1.61%) DV Cleared
15 53 (1.58%) ISEB
16 48 (1.43%) A+ Certification
17 41 (1.22%) HNC
18 39 (1.16%) MCITP
19 35 (1.04%) Computer Science Degree
20 29 (0.86%) HND
Quality Assurance & Compliance
1 118 (3.52%) GDPR
2 99 (2.95%) ISO/IEC 27001
3 68 (2.03%) QA
4 52 (1.55%) ISO/IEC 20000
5 39 (1.16%) PMO
6 35 (1.04%) PCI DSS
7 25 (0.75%) ISO 9001
8 12 (0.36%) Cyber Essentials
9 11 (0.33%) Sarbanes-Oxley
10 10 (0.30%) Data Quality
11 5 (0.15%) COBIT
12 3 (0.089%) BS25999
12 3 (0.089%) Government Security Classifications
12 3 (0.089%) HL7
13 2 (0.060%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 2 (0.060%) MiFID
13 2 (0.060%) Solvency II
14 1 (0.030%) GAAP
14 1 (0.030%) HIPAA
14 1 (0.030%) P3O
System Software
1 797 (23.76%) Active Directory
2 358 (10.67%) VMware Infrastructure
3 187 (5.58%) Hyper-V
4 84 (2.50%) XenApp
5 69 (2.06%) XenDesktop
6 52 (1.55%) vSphere
7 45 (1.34%) Virtual Machines
8 43 (1.28%) VMware ESXi
9 38 (1.13%) Docker
10 36 (1.07%) Firmware
11 30 (0.89%) Virtual Servers
12 25 (0.75%) Microsoft App-V
13 19 (0.57%) BitLocker
13 19 (0.57%) VMware Workstation
14 18 (0.54%) Oracle RAC
15 16 (0.48%) Terminal Services
16 12 (0.36%) XenServer
17 10 (0.30%) NFS
18 7 (0.21%) Veritas Cluster Server
19 6 (0.18%) Virtual Desktop
Systems Management
1 249 (7.42%) SCCM
2 72 (2.15%) Nagios
3 59 (1.76%) Puppet
4 45 (1.34%) Backup Exec
5 43 (1.28%) SCOM
6 41 (1.22%) Cisco LMS
6 41 (1.22%) Opsview
7 33 (0.98%) NetBackup
8 28 (0.83%) WSUS
9 27 (0.81%) Opscode Chef
9 27 (0.81%) Oracle Enterprise Manager
10 26 (0.78%) Norton AntiVirus
11 24 (0.72%) Cisco CUCM
11 24 (0.72%) SCVMM
12 21 (0.63%) Terraform
13 18 (0.54%) Ansible
14 16 (0.48%) Microsoft Clustering
15 12 (0.36%) HP Data Protector
15 12 (0.36%) ServiceCenter
15 12 (0.36%) ZABBIX
Vendors
1 1,114 (33.21%) Microsoft
2 476 (14.19%) VMware
3 452 (13.48%) Cisco
4 349 (10.41%) Citrix
5 247 (7.36%) Oracle
6 182 (5.43%) HP
7 126 (3.76%) SAP
8 117 (3.49%) ServiceNow
9 104 (3.10%) Apple
10 90 (2.68%) CheckPoint
11 83 (2.47%) Remedy
12 80 (2.39%) Juniper
13 68 (2.03%) SolarWinds
14 63 (1.88%) IBM
15 58 (1.73%) Dell
15 58 (1.73%) Google
15 58 (1.73%) NetApp
16 53 (1.58%) F5
17 51 (1.52%) Fortinet
18 46 (1.37%) Symantec