Period
to 22 November 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
22 Nov 2019
Same period 2018 Same period 2017
Rank 132 157 156
Rank change year-on-year +25 -1 -48
Permanent jobs citing SLA 3,270 3,369 3,917
As % of all permanent IT jobs advertised in England 2.62% 2.22% 2.32%
As % of the Quality Assurance & Compliance category 20.05% 16.49% 18.29%
Number of salaries quoted 2,422 2,562 3,070
England median annual salary £39,500 £40,000 £37,500
Median salary % change year-on-year -1.25% +6.67% -
10th Percentile £21,751 £21,250 £21,250
90th Percentile £71,682 £65,000 £67,500
UK median annual salary £38,750 £40,000 £37,500
% change year-on-year -3.13% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 16,313 20,430 21,419
As % of all permanent IT jobs advertised in England 13.06% 13.47% 12.68%
Number of salaries quoted 12,485 15,475 16,080
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,500 £28,500 £27,500
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 22 November 2019.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 22 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +47 952 £50,000 +11.11% 130
South East +43 933 £40,000 -3.61% 140
North of England +12 513 £37,500 +7.14% 139
Midlands +5 445 £30,750 -12.14% 81
West Midlands -10 271 £32,500 -13.33% 46
North West +28 253 £37,500 +7.14% 65
East of England +21 237 £35,000 - 57
Yorkshire +14 224 £39,500 +16.18% 56
South West -45 180 £30,250 -12.91% 71
East Midlands +33 174 £30,000 -3.23% 35
North East -4 36 £37,500 - 18
SLA
UK

For the 6 months to 22 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,347 (41.19%) Windows
2 1,323 (40.46%) ITIL
3 1,219 (37.28%) Microsoft
4 982 (30.03%) Active Directory
5 766 (23.43%) Office 365
6 579 (17.71%) Service Delivery
7 551 (16.85%) Problem-Solving
8 549 (16.79%) Finance
9 545 (16.67%) Azure
10 516 (15.78%) Windows Server
11 491 (15.02%) Microsoft Office
12 460 (14.07%) Windows 10
13 455 (13.91%) VMware
14 419 (12.81%) SQL
15 408 (12.48%) Service Management
16 394 (12.05%) Incident Management
17 388 (11.87%) Management Information System
18 379 (11.59%) Cisco
19 373 (11.41%) Agile Software Development
20 358 (10.95%) Firewall
21 338 (10.34%) Citrix
22 335 (10.24%) VMware Infrastructure
23 323 (9.88%) Linux
24 319 (9.76%) Windows 7
25 313 (9.57%) Information Security
26 307 (9.39%) DNS
27 290 (8.87%) Problem Management
28 282 (8.62%) WAN
29 275 (8.41%) Analytical Skills
30 269 (8.23%) Continuous Improvement

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 264 (8.07%) MS Exchange
2 183 (5.60%) SharePoint
3 93 (2.84%) Exchange Server 2013
4 86 (2.63%) Skype for Business
5 76 (2.32%) IIS
6 70 (2.14%) Exchange Server 2010
7 32 (0.98%) Confluence
8 28 (0.86%) Apache
9 27 (0.83%) Exchange Server 2007
10 20 (0.61%) nginx
11 15 (0.46%) BizTalk Server
11 15 (0.46%) OpenStack
12 12 (0.37%) CMS
12 12 (0.37%) Tomcat
12 12 (0.37%) WebLogic
13 10 (0.31%) Oracle SOA Suite
14 8 (0.24%) SAS
14 8 (0.24%) SharePoint 2013
15 7 (0.21%) IBM Notes
16 6 (0.18%) MTS
Applications
1 491 (15.02%) Microsoft Office
2 139 (4.25%) Microsoft Excel
3 57 (1.74%) MS Visio
4 54 (1.65%) Microsoft PowerPoint
5 8 (0.24%) Microsoft Project
6 2 (0.061%) Acrobat
6 2 (0.061%) Adobe Creative Suite
7 1 (0.031%) Spreadsheet
7 1 (0.031%) Windchill
Business Applications
1 30 (0.92%) Dynamics CRM
2 26 (0.80%) Dynamics AX
3 24 (0.73%) Oracle EBS
3 24 (0.73%) Remedy ITSM
4 14 (0.43%) Oracle EBS R12
5 10 (0.31%) Oracle ERP
5 10 (0.31%) Oracle Payables
5 10 (0.31%) Oracle Receivables
6 9 (0.28%) NetSuite
6 9 (0.28%) Oracle Subledger Accounting
7 7 (0.21%) Dynamics NAV
8 6 (0.18%) Oracle Assets
8 6 (0.18%) Oracle SCM
9 5 (0.15%) Cognos Business Intelligence
9 5 (0.15%) Cognos Planning
9 5 (0.15%) Cognos TM1
9 5 (0.15%) Infor SunSystems
9 5 (0.15%) Oracle Financials
9 5 (0.15%) SAP BPC
10 4 (0.12%) Magento
Cloud Services
1 766 (23.43%) Office 365
2 545 (16.67%) Azure
3 257 (7.86%) AWS
4 72 (2.20%) Azure Active Directory
5 68 (2.08%) SaaS
6 50 (1.53%) IaaS
7 44 (1.35%) Cloud Computing
8 38 (1.16%) Power Platform
9 35 (1.07%) PaaS
10 32 (0.98%) Dynamics 365
11 25 (0.76%) GCP
12 19 (0.58%) IBM Cloud
13 17 (0.52%) Microsoft Flow
13 17 (0.52%) PowerApps
13 17 (0.52%) ShareGate
14 14 (0.43%) iPaaS
14 14 (0.43%) Mimecast
15 13 (0.40%) Azure ExpressRoute
16 12 (0.37%) OneDrive
17 11 (0.34%) G Suite
Communications & Networking
1 358 (10.95%) Firewall
2 307 (9.39%) DNS
3 282 (8.62%) WAN
4 262 (8.01%) DHCP
5 237 (7.25%) LAN
6 211 (6.45%) TCP/IP
7 142 (4.34%) Wireless
8 122 (3.73%) VPN
9 112 (3.43%) Internet
10 103 (3.15%) Skype
11 99 (3.03%) VoIP
12 87 (2.66%) Network Security
13 79 (2.42%) SAN
14 73 (2.23%) VLAN
15 72 (2.20%) BGP
16 65 (1.99%) Cisco ASA
17 56 (1.71%) MPLS
18 52 (1.59%) Remote Desktop
19 51 (1.56%) Broadband
20 44 (1.35%) Unified Communications
Database & Business Intelligence
1 247 (7.55%) SQL Server
2 56 (1.71%) SQL Server Reporting Services
3 54 (1.65%) SQL Server Integration Services
4 43 (1.31%) Data Warehouse
5 40 (1.22%) Oracle Database
6 37 (1.13%) Relational Database
7 34 (1.04%) SQL Server 2016
8 30 (0.92%) Big Data
9 24 (0.73%) PostgreSQL
10 23 (0.70%) SQL Server 2005
11 21 (0.64%) RDBMS
12 20 (0.61%) Power BI
13 18 (0.55%) SQL Server 2017
14 17 (0.52%) Azure SQL Database
14 17 (0.52%) SQL Server Analysis Services
15 16 (0.49%) OLAP
15 16 (0.49%) OLTP
15 16 (0.49%) SQL Server 2012
16 15 (0.46%) Enterprise Data Warehouse
16 15 (0.46%) MySQL
Development Applications
1 88 (2.69%) JIRA
2 23 (0.70%) Visual Studio
3 22 (0.67%) MSI
4 18 (0.55%) InstallShield
4 18 (0.55%) Visual Studio Team System
5 16 (0.49%) SQL Server Management Studio (SSMS)
6 14 (0.43%) Jenkins
7 11 (0.34%) Git (software)
7 11 (0.34%) Team Foundation Server
8 10 (0.31%) VSS/SourceSafe
9 6 (0.18%) Subversion
10 3 (0.092%) Oracle APEX
11 2 (0.061%) Bitbucket
11 2 (0.061%) Eclipse
11 2 (0.061%) IntelliJ
11 2 (0.061%) Moq
11 2 (0.061%) MSTest
11 2 (0.061%) Rhino Mocks
11 2 (0.061%) Sonatype Nexus
11 2 (0.061%) WinDbg
General
1 549 (16.79%) Finance
2 213 (6.51%) Telecoms
3 168 (5.14%) Retail
4 149 (4.56%) Public Sector
5 111 (3.39%) Law
6 74 (2.26%) Legal
7 71 (2.17%) Banking
8 69 (2.11%) Marketing
9 39 (1.19%) Manufacturing
10 27 (0.83%) Billing
11 24 (0.73%) Electronics
12 19 (0.58%) Automotive
13 18 (0.55%) Back Office
13 18 (0.55%) Local Government
14 17 (0.52%) Investment Banking
15 14 (0.43%) Financial Institution
16 13 (0.40%) Aerospace
17 11 (0.34%) Pharmaceutical
18 10 (0.31%) Advertising
19 7 (0.21%) Front Office
Job Titles
1 769 (23.52%) Analyst
2 364 (11.13%) Service Manager
3 362 (11.07%) Service Analyst
4 340 (10.40%) Service Desk Analyst
5 328 (10.03%) Support Engineer
6 260 (7.95%) Support Analyst
7 210 (6.42%) Delivery Manager
8 191 (5.84%) Service Delivery Manager
9 183 (5.60%) IT Support
10 148 (4.53%) Infrastructure Engineer
11 147 (4.50%) IT Manager
11 147 (4.50%) Network Engineer
12 140 (4.28%) 2nd Line Support
13 131 (4.01%) Applications Support
14 119 (3.64%) Desktop Support
15 116 (3.55%) 1st Line Support
16 112 (3.43%) IT Analyst
17 100 (3.06%) Team Leader
18 94 (2.87%) 3rd Line Engineer
19 90 (2.75%) IT Services Manager
Libraries, Frameworks & Software Standards
1 96 (2.94%) .NET
2 67 (2.05%) ASP.NET
3 61 (1.87%) Web Services
4 49 (1.50%) LDAP
5 48 (1.47%) HTML
6 44 (1.35%) CSS
7 35 (1.07%) XML
8 30 (0.92%) Kafka
8 30 (0.92%) Middleware
9 27 (0.83%) XSLT
10 23 (0.70%) .NET Framework
11 22 (0.67%) XSD
12 21 (0.64%) .NET Core
12 21 (0.64%) AngularJS
13 19 (0.58%) ASP.NET Core
14 17 (0.52%) ASP.NET MVC
14 17 (0.52%) ASP.NET Web API
14 17 (0.52%) Entity Framework
15 16 (0.49%) React
16 15 (0.46%) WCF
Miscellaneous
1 388 (11.87%) Management Information System
2 275 (8.41%) Analytical Skills
3 259 (7.92%) Data Centre
4 190 (5.81%) Self-Motivation
5 78 (2.39%) Driving Licence
6 75 (2.29%) User Experience
6 75 (2.29%) Video Conferencing
7 66 (2.02%) Clustering
8 65 (1.99%) Replication
9 59 (1.80%) Public Cloud
10 52 (1.59%) Hybrid Cloud
11 44 (1.35%) Private Cloud
12 41 (1.25%) Enterprise Software
13 34 (1.04%) Smartphone
14 31 (0.95%) iSeries
15 29 (0.89%) Greenfield Project
16 28 (0.86%) CCTV
16 28 (0.86%) Client/Server
17 25 (0.76%) EMC VMAX
18 24 (0.73%) EMC VNX
Operating Systems
1 1,347 (41.19%) Windows
2 516 (15.78%) Windows Server
3 460 (14.07%) Windows 10
4 323 (9.88%) Linux
5 319 (9.76%) Windows 7
6 202 (6.18%) Unix
7 188 (5.75%) Windows Server 2012
8 172 (5.26%) Windows Server 2008
9 90 (2.75%) Solaris
10 89 (2.72%) Windows 8
11 64 (1.96%) Apple iOS
12 49 (1.50%) Windows Server 2003
13 45 (1.38%) Mac OS
14 34 (1.04%) Android
15 30 (0.92%) Windows XP
16 24 (0.73%) AIX
17 21 (0.64%) Red Hat Enterprise Linux
17 21 (0.64%) Windows 2000
18 20 (0.61%) Mac OS X
19 12 (0.37%) SUSE
Processes & Methodologies
1 1,323 (40.46%) ITIL
2 579 (17.71%) Service Delivery
3 551 (16.85%) Problem-Solving
4 408 (12.48%) Service Management
5 394 (12.05%) Incident Management
6 373 (11.41%) Agile Software Development
7 313 (9.57%) Information Security
8 290 (8.87%) Problem Management
9 269 (8.23%) Continuous Improvement
10 259 (7.92%) Change Management
11 254 (7.77%) ITSM
12 229 (7.00%) Ticket Management
13 218 (6.67%) Infrastructure Engineering
14 207 (6.33%) Project Management
15 189 (5.78%) DevOps
16 184 (5.63%) Mentoring
17 177 (5.41%) Stakeholder Management
18 154 (4.71%) Proactive Monitoring
19 152 (4.65%) Root Cause Analysis
20 139 (4.25%) ITIL V3
Programming Languages
1 419 (12.81%) SQL
2 184 (5.63%) PowerShell
3 97 (2.97%) C
4 83 (2.54%) C#
5 58 (1.77%) JavaScript
6 55 (1.68%) Python
7 44 (1.35%) Java
8 41 (1.25%) T-SQL
9 38 (1.16%) Bash Shell
10 32 (0.98%) Ruby
11 25 (0.76%) PHP
12 16 (0.49%) TypeScript
13 15 (0.46%) C++
13 15 (0.46%) Perl
14 14 (0.43%) PL/SQL
15 12 (0.37%) Bourne shell
15 12 (0.37%) C-shell
15 12 (0.37%) Korn
15 12 (0.37%) VB.NET
15 12 (0.37%) VBScript
Qualifications
1 269 (8.23%) Degree
2 251 (7.68%) Microsoft Certification
3 241 (7.37%) Cisco Certification
4 170 (5.20%) Security Cleared
5 155 (4.74%) CCNP
6 118 (3.61%) SC Cleared
7 113 (3.46%) CCNA
8 108 (3.30%) MCP
9 105 (3.21%) ITIL Certification
10 92 (2.81%) MCSE
11 85 (2.60%) ITIL Foundation Certificate
12 58 (1.77%) A+ Certification
13 57 (1.74%) MCSA
14 44 (1.35%) CISSP
15 32 (0.98%) JNCIA
16 30 (0.92%) JNCIS
17 28 (0.86%) DV Cleared
18 27 (0.83%) CISM
19 26 (0.80%) CISA
20 25 (0.76%) RHCE
Quality Assurance & Compliance
1 148 (4.53%) ISO/IEC 27001
2 81 (2.48%) ISO 9001
3 66 (2.02%) GDPR
4 63 (1.93%) QA
5 40 (1.22%) PCI DSS
6 39 (1.19%) ISO/IEC 20000
7 15 (0.46%) NIST
8 11 (0.34%) PMO
9 9 (0.28%) Cyber Essentials
9 9 (0.28%) Cyber Essentials PLUS
9 9 (0.28%) Data Quality
10 8 (0.24%) ISO 22301
10 8 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 7 (0.21%) COBIT
12 6 (0.18%) Sarbanes-Oxley
13 3 (0.092%) Solvency II
14 2 (0.061%) ISO 9000
15 1 (0.031%) Basel II
15 1 (0.031%) BS7799
15 1 (0.031%) GxP
System Software
1 982 (30.03%) Active Directory
2 335 (10.24%) VMware Infrastructure
3 210 (6.42%) Hyper-V
4 115 (3.52%) Firmware
5 92 (2.81%) XenApp
6 62 (1.90%) VMware ESXi
7 55 (1.68%) Virtual Machines
8 50 (1.53%) Docker
9 49 (1.50%) XenDesktop
10 30 (0.92%) vSphere
11 27 (0.83%) NFS
11 27 (0.83%) Terminal Services
12 23 (0.70%) Virtual Desktop
13 21 (0.64%) Microsoft App-V
14 20 (0.61%) UAG
15 14 (0.43%) VMware Workstation
16 10 (0.31%) Forefront TMG
16 10 (0.31%) VirtualBox
17 9 (0.28%) Terminal Server
18 7 (0.21%) BitLocker
Systems Management
1 259 (7.92%) SCCM
2 61 (1.87%) Ansible
3 50 (1.53%) Microsoft Intune
4 46 (1.41%) WSUS
5 44 (1.35%) SCOM
6 40 (1.22%) Kubernetes
7 37 (1.13%) Opscode Chef
8 31 (0.95%) Cisco CUCM
9 27 (0.83%) Backup Exec
9 27 (0.83%) Cisco UCCX
10 26 (0.80%) Puppet
11 25 (0.76%) Nagios
12 23 (0.70%) HP Data Protector
12 23 (0.70%) Single Sign-On
13 19 (0.58%) McAfee ePO
14 18 (0.55%) Forefront Identity Manager
15 16 (0.49%) Cisco Prime
16 15 (0.46%) Foglight
16 15 (0.46%) LiteSpeed
16 15 (0.46%) PaperCut
Vendors
1 1,219 (37.28%) Microsoft
2 455 (13.91%) VMware
3 379 (11.59%) Cisco
4 338 (10.34%) Citrix
5 226 (6.91%) ServiceNow
6 151 (4.62%) HP
7 149 (4.56%) Oracle
8 106 (3.24%) IBM
9 98 (3.00%) Apple
10 96 (2.94%) Dell
11 92 (2.81%) Juniper
11 92 (2.81%) Veeam
12 81 (2.48%) CheckPoint
13 76 (2.32%) Palo Alto
14 75 (2.29%) Remedy
15 73 (2.23%) SolarWinds
16 72 (2.20%) Avaya
17 71 (2.17%) Sony
18 57 (1.74%) EMC
18 57 (1.74%) Symantec