Period
to 18 February 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 153 116 116
Rank change year-on-year -37 0 -18
Permanent jobs citing SLA 3,730 4,463 5,421
As % of all permanent IT jobs advertised in England 2.29% 2.71% 2.74%
As % of the Quality Assurance & Compliance category 17.67% 21.64% 21.11%
Number of salaries quoted 2,926 3,569 4,332
England median annual salary £35,500 £37,500 £37,500
Median salary % change year-on-year -5.33% - -
10th Percentile £21,000 £21,000 £21,000
90th Percentile £65,000 £63,750 £65,000
UK median annual salary £35,500 £37,000 £37,500
% change year-on-year -4.05% -1.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,114 20,625 25,674
As % of all permanent IT jobs advertised in England 12.95% 12.52% 12.96%
Number of salaries quoted 16,511 16,438 20,523
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,750 £26,750 £26,530
90th Percentile £80,000 £77,500 £75,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 18 February 2018.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 1,090 £45,000 +5.88% 114
South East -17 901 £33,500 -10.67% 108
North of England -29 602 £30,000 +13.21% 105
Midlands -28 469 £32,500 -13.33% 61
East of England -28 357 £32,000 -20.00% 61
South West +21 323 £37,125 +14.23% 36
North West -21 314 £27,500 - 55
West Midlands -21 292 £33,000 +0.76% 31
Yorkshire -47 207 £32,250 +24.04% 43
East Midlands -26 177 £32,500 -17.72% 30
North East +6 86 £31,000 +12.73% 7
SLA
UK

For the 6 months to 18 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,606 (43.06%) ITIL
2 1,491 (39.97%) Windows
3 1,295 (34.72%) Microsoft
4 831 (22.28%) Active Directory
5 725 (19.44%) Service Delivery
6 723 (19.38%) Finance
7 683 (18.31%) Windows Server
8 632 (16.94%) Microsoft Office
9 625 (16.76%) Service Management
10 610 (16.35%) VMware
11 538 (14.42%) Cisco
12 515 (13.81%) SQL
13 477 (12.79%) Office 365
14 450 (12.06%) Windows 7
15 448 (12.01%) Incident Management
16 426 (11.42%) Problem Management
16 426 (11.42%) VMware Infrastructure
17 397 (10.64%) SQL Server
17 397 (10.64%) Citrix
18 394 (10.56%) Linux
19 358 (9.60%) Degree
20 344 (9.22%) Firewall
20 344 (9.22%) Continuous Improvement
21 333 (8.93%) Windows Server 2012
22 327 (8.77%) MS Exchange
23 317 (8.50%) WAN
23 317 (8.50%) Change Management
24 316 (8.47%) Microsoft Certification
25 311 (8.34%) ITSM
26 307 (8.23%) Windows Server 2008

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 327 (8.77%) MS Exchange
2 163 (4.37%) SharePoint
3 124 (3.32%) Exchange Server 2010
4 120 (3.22%) Skype for Business
5 112 (3.00%) IIS
6 68 (1.82%) Exchange Server 2007
7 61 (1.64%) Exchange Server 2013
8 48 (1.29%) BizTalk Server
9 41 (1.10%) Blackberry Enterprise Server
10 35 (0.94%) CMS
11 27 (0.72%) JBoss
11 27 (0.72%) Tomcat
12 24 (0.64%) Apache
13 19 (0.51%) WebSphere
14 18 (0.48%) WebLogic
15 17 (0.46%) Oracle SOA Suite
16 15 (0.40%) nginx
17 14 (0.38%) Exchange Server 2003
17 14 (0.38%) SharePoint Server
18 13 (0.35%) IBM Notes
Applications
1 632 (16.94%) Microsoft Office
2 237 (6.35%) Microsoft Excel
3 135 (3.62%) Microsoft PowerPoint
4 51 (1.37%) MS Visio
5 43 (1.15%) Spreadsheet
6 15 (0.40%) Microsoft Project
7 6 (0.16%) InfoPath
8 5 (0.13%) Camtasia
9 3 (0.080%) Adobe Creative Suite
9 3 (0.080%) HipChat
9 3 (0.080%) Maya
10 2 (0.054%) EngageOne
10 2 (0.054%) QuarkXPress
11 1 (0.027%) Acrobat
11 1 (0.027%) Adobe Premiere
11 1 (0.027%) Open Workbench
11 1 (0.027%) Photoshop
Business Applications
1 55 (1.47%) Remedy ITSM
2 45 (1.21%) Dynamics CRM
3 21 (0.56%) SAP CO
3 21 (0.56%) SAP FI
3 21 (0.56%) SAP FI/CO
4 18 (0.48%) Oracle EBS R12
5 16 (0.43%) SAP MII
5 16 (0.43%) SAP MM
5 16 (0.43%) SAP PP
5 16 (0.43%) SAP PP-PI
6 15 (0.40%) Oracle Assets
6 15 (0.40%) Oracle EBS
6 15 (0.40%) Oracle Financials
7 14 (0.38%) Oracle Payables
7 14 (0.38%) Oracle Subledger Accounting
8 12 (0.32%) Dynamics NAV
9 11 (0.29%) Oracle General Ledger
9 11 (0.29%) Oracle Receivables
10 10 (0.27%) SAP ERP
11 9 (0.24%) thinkFolio
Cloud Services
1 477 (12.79%) Office 365
2 236 (6.33%) Microsoft Azure
3 89 (2.39%) Amazon AWS
4 76 (2.04%) SaaS
5 52 (1.39%) Cloud Computing
6 47 (1.26%) IaaS
7 24 (0.64%) Mimecast
7 24 (0.64%) OneDrive
8 16 (0.43%) Azure Active Directory
9 15 (0.40%) PaaS
10 12 (0.32%) Google Cloud Platform
11 11 (0.29%) GitHub
12 10 (0.27%) Dynamics 365
13 6 (0.16%) G Suite
13 6 (0.16%) Google Analytics
13 6 (0.16%) Yammer
14 3 (0.080%) Adobe Creative Cloud
14 3 (0.080%) AWS CloudFormation
14 3 (0.080%) Bluemix
14 3 (0.080%) IBM Cloud
Communications & Networking
1 344 (9.22%) Firewall
2 317 (8.50%) WAN
3 304 (8.15%) LAN
4 268 (7.18%) DNS
5 226 (6.06%) TCP/IP
6 176 (4.72%) DHCP
7 162 (4.34%) VPN
8 159 (4.26%) SAN
9 156 (4.18%) VoIP
10 132 (3.54%) Wireless
11 85 (2.28%) Skype
12 80 (2.14%) Remote Desktop
12 80 (2.14%) Wi-Fi
13 79 (2.12%) VLAN
14 70 (1.88%) Cisco Nexus
15 64 (1.72%) BGP
16 63 (1.69%) Internet
17 61 (1.64%) MPLS
18 55 (1.47%) NetScaler
19 54 (1.45%) Network Security
Database & Business Intelligence
1 397 (10.64%) SQL Server
2 52 (1.39%) SQL Server 2008
3 45 (1.21%) Oracle Database
4 41 (1.10%) SQL Server 2014
5 37 (0.99%) Relational Database
6 31 (0.83%) MySQL
7 29 (0.78%) SQL Server 2012
7 29 (0.78%) SQL Server Reporting Services
8 28 (0.75%) SQL Server Integration Services
9 24 (0.64%) Oracle Database 10g
9 24 (0.64%) Power BI
10 20 (0.54%) BusinessObjects
11 19 (0.51%) Data Warehouse
11 19 (0.51%) MongoDB
11 19 (0.51%) Oracle Database 12c
12 18 (0.48%) Oracle Reports
13 16 (0.43%) DB2
14 15 (0.40%) Hadoop
14 15 (0.40%) Oracle Database 11g
15 14 (0.38%) RDBMS
Development Applications
1 51 (1.37%) Team Foundation Server
2 49 (1.31%) VSS/SourceSafe
3 45 (1.21%) JIRA
4 27 (0.72%) Visual Studio
5 22 (0.59%) Jenkins
6 19 (0.51%) SQL Server Management Studio (SSMS)
7 14 (0.38%) Git (software)
8 13 (0.35%) TeamCity
9 12 (0.32%) Eclipse
10 11 (0.29%) WinDbg
11 8 (0.21%) Subversion
12 7 (0.19%) Atlassian Bamboo
12 7 (0.19%) Maven
13 6 (0.16%) Selenium
14 5 (0.13%) Oracle Forms
15 3 (0.080%) Bitbucket
15 3 (0.080%) IntelliJ
15 3 (0.080%) Sonatype Nexus
16 2 (0.054%) Octopus Deploy
16 2 (0.054%) Toad
General
1 723 (19.38%) Finance
2 202 (5.42%) Telecoms
3 155 (4.16%) Legal
4 144 (3.86%) Retail
5 143 (3.83%) Banking
6 121 (3.24%) Law
7 90 (2.41%) Marketing
8 79 (2.12%) Back Office
9 65 (1.74%) Advertising
10 55 (1.47%) Billing
11 52 (1.39%) Manufacturing
12 51 (1.37%) Military
13 45 (1.21%) Investment Banking
14 33 (0.88%) Publishing
15 29 (0.78%) French Language
16 28 (0.75%) Front Office
17 24 (0.64%) Games
18 23 (0.62%) German Language
19 22 (0.59%) Electronics
20 15 (0.40%) Financial Institution
Job Titles
1 895 (23.99%) Analyst
2 424 (11.37%) Support Engineer
3 380 (10.19%) Support Analyst
4 349 (9.36%) Service Manager
5 346 (9.28%) Service Analyst
6 274 (7.35%) Applications Support
7 269 (7.21%) Service Desk Analyst
8 245 (6.57%) IT Support
9 228 (6.11%) 2nd Line Support
10 209 (5.60%) Network Engineer
11 194 (5.20%) Desktop Support
12 188 (5.04%) IT Manager
13 157 (4.21%) Delivery Manager
14 151 (4.05%) Team Leader
15 150 (4.02%) Services Delivery Manager
16 136 (3.65%) Developer
17 132 (3.54%) IT Analyst
18 131 (3.51%) Applications Support Analyst
18 131 (3.51%) Technical Support
19 130 (3.49%) Administrator
Libraries, Frameworks & Software Standards
1 146 (3.91%) .NET
2 127 (3.40%) Web Services
3 83 (2.23%) HTML
4 74 (1.98%) CSS
5 65 (1.74%) J2EE
6 61 (1.64%) jQuery
7 52 (1.39%) Middleware
8 43 (1.15%) XML
9 39 (1.05%) REST
10 38 (1.02%) AngularJS
11 36 (0.97%) ASP.NET Web API
11 36 (0.97%) Spring
12 35 (0.94%) ASP.NET
12 35 (0.94%) WCF
13 33 (0.88%) Ajax
13 33 (0.88%) Entity Framework
14 29 (0.78%) Hibernate
15 25 (0.67%) SOAP
16 22 (0.59%) Java EE
17 20 (0.54%) ASP.NET Web Forms
Miscellaneous
1 291 (7.80%) Analytical Skills
2 282 (7.56%) Management Information System
3 244 (6.54%) Data Centre
4 113 (3.03%) Computer Science
5 102 (2.73%) User Experience
6 86 (2.31%) Driving Licence
7 66 (1.77%) Blackberry
8 62 (1.66%) Clustering
9 57 (1.53%) Enterprise Software
10 46 (1.23%) Virtual Team
11 45 (1.21%) iPhone
12 42 (1.13%) Client/Server
13 40 (1.07%) Fintech
14 38 (1.02%) CMDB
15 33 (0.88%) Video Conferencing
16 30 (0.80%) EPoS
17 28 (0.75%) N-Tier
18 27 (0.72%) Enterprise Storage
19 26 (0.70%) Fat Client
19 26 (0.70%) Thin Client
Operating Systems
1 1,491 (39.97%) Windows
2 683 (18.31%) Windows Server
3 450 (12.06%) Windows 7
4 394 (10.56%) Linux
5 333 (8.93%) Windows Server 2012
6 307 (8.23%) Windows Server 2008
7 230 (6.17%) Windows 10
8 177 (4.75%) Unix
9 128 (3.43%) Windows Server 2003
10 109 (2.92%) Windows 8
11 54 (1.45%) Apple iOS
11 54 (1.45%) Mac OS X
12 47 (1.26%) Android
13 44 (1.18%) Windows XP
14 42 (1.13%) Solaris
15 37 (0.99%) Red Hat Enterprise Linux
16 24 (0.64%) CentOS
17 22 (0.59%) AIX
17 22 (0.59%) Mac OS
18 14 (0.38%) Ubuntu
Processes & Methodologies
1 1,606 (43.06%) ITIL
2 725 (19.44%) Service Delivery
3 625 (16.76%) Service Management
4 448 (12.01%) Incident Management
5 426 (11.42%) Problem Management
6 344 (9.22%) Continuous Improvement
7 317 (8.50%) Change Management
8 311 (8.34%) ITSM
9 272 (7.29%) Stakeholder Management
10 236 (6.33%) Project Management
11 229 (6.14%) Agile Software Development
12 212 (5.68%) ITIL V3
13 202 (5.42%) Disaster Recovery
14 194 (5.20%) Root Cause Analysis
15 173 (4.64%) Line Management
16 156 (4.18%) CRM
17 150 (4.02%) Business Intelligence
18 148 (3.97%) Mentoring
19 147 (3.94%) Coaching
20 136 (3.65%) Time Management
Programming Languages
1 515 (13.81%) SQL
2 152 (4.08%) C#
3 151 (4.05%) PowerShell
4 125 (3.35%) Java
5 96 (2.57%) JavaScript
6 72 (1.93%) Python
7 70 (1.88%) T-SQL
8 67 (1.80%) VB
9 43 (1.15%) Bash Shell
10 39 (1.05%) PL/SQL
11 29 (0.78%) C
12 28 (0.75%) Perl
13 24 (0.64%) PHP
14 23 (0.62%) VBScript
15 20 (0.54%) Shell Script
16 17 (0.46%) C++
17 15 (0.40%) ABAP
18 13 (0.35%) Ruby
19 9 (0.24%) sed
20 8 (0.21%) VBA
Qualifications
1 358 (9.60%) Degree
2 316 (8.47%) Microsoft Certification
3 301 (8.07%) Cisco Certification
4 280 (7.51%) Security Cleared
5 244 (6.54%) ITIL Certification
6 218 (5.84%) CCNA
7 191 (5.12%) SC Cleared
8 170 (4.56%) MCSE
9 139 (3.73%) MCSA
10 129 (3.46%) MCP
11 127 (3.40%) CCNP
12 78 (2.09%) DV Cleared
13 56 (1.50%) Computer Science Degree
14 35 (0.94%) ITIL Foundation Certificate
15 33 (0.88%) VMware Certified Professional (VCP)
16 29 (0.78%) CCIE
17 25 (0.67%) MCITP
18 21 (0.56%) A+ Certification
18 21 (0.56%) ISEB
19 20 (0.54%) DBS Check
Quality Assurance & Compliance
1 80 (2.14%) QA
2 69 (1.85%) ISO/IEC 27001
3 42 (1.13%) ISO 9001
4 34 (0.91%) Data Quality
5 32 (0.86%) PCI DSS
6 31 (0.83%) ISO/IEC 20000
7 26 (0.70%) PMO
8 17 (0.46%) GDPR
9 15 (0.40%) COBIT
10 13 (0.35%) Sarbanes-Oxley
11 7 (0.19%) ISO 14001
12 4 (0.11%) Disclosure Scotland
12 4 (0.11%) NEBOSH
13 3 (0.080%) GCP
13 3 (0.080%) MiFID
14 2 (0.054%) Cyber Essentials
14 2 (0.054%) ISO 20022
14 2 (0.054%) ISO 22301
14 2 (0.054%) ISO 8583
15 1 (0.027%) PSD2
System Software
1 831 (22.28%) Active Directory
2 426 (11.42%) VMware Infrastructure
3 274 (7.35%) Hyper-V
4 97 (2.60%) vSphere
5 86 (2.31%) VMware ESXi
6 76 (2.04%) XenApp
7 54 (1.45%) XenDesktop
8 27 (0.72%) Virtual Servers
9 26 (0.70%) Microsoft App-V
10 24 (0.64%) Docker
11 18 (0.48%) Virtual Desktop
12 17 (0.46%) Firmware
13 16 (0.43%) BitLocker
13 16 (0.43%) XenServer
14 14 (0.38%) Virtual Machines
15 13 (0.35%) Terminal Services
16 10 (0.27%) Oracle RAC
16 10 (0.27%) Veritas Cluster Server
17 8 (0.21%) FreeRADIUS
18 7 (0.19%) KVM
Systems Management
1 238 (6.38%) SCCM
2 64 (1.72%) Nagios
3 50 (1.34%) Opsview
4 49 (1.31%) Cisco LMS
5 44 (1.18%) SCOM
6 41 (1.10%) vCenter Server
7 39 (1.05%) SCVMM
8 34 (0.91%) Cisco Prime
9 31 (0.83%) Oracle Enterprise Manager
9 31 (0.83%) vMotion
9 31 (0.83%) WSUS
10 27 (0.72%) Backup Exec
11 25 (0.67%) Puppet
12 22 (0.59%) ServiceCenter
13 21 (0.56%) Single Sign-On
14 20 (0.54%) Ansible
14 20 (0.54%) NetBackup
15 19 (0.51%) Systems Management Server (SMS)
16 17 (0.46%) Tivoli Storage Manager
17 16 (0.43%) Opscode Chef
Vendors
1 1,295 (34.72%) Microsoft
2 610 (16.35%) VMware
3 538 (14.42%) Cisco
4 397 (10.64%) Citrix
5 245 (6.57%) HP
6 209 (5.60%) Oracle
7 136 (3.65%) Remedy
8 110 (2.95%) SAP
9 106 (2.84%) Dell
10 104 (2.79%) Juniper
11 103 (2.76%) Apple
12 81 (2.17%) Xerox
13 79 (2.12%) Veeam
14 76 (2.04%) Red Hat
15 75 (2.01%) F5
16 73 (1.96%) ServiceNow
17 68 (1.82%) SolarWinds
18 59 (1.58%) IBM
19 56 (1.50%) Ivanti
20 52 (1.39%) CheckPoint