Period
to 22 May 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 152 137 106
Rank change year-on-year -15 -31 -4
Permanent jobs citing SLA 3,679 3,891 5,495
As % of all permanent IT jobs advertised in England 2.29% 2.44% 2.91%
As % of the Quality Assurance & Compliance category 17.28% 20.18% 21.95%
Number of salaries quoted 2,817 3,135 4,298
England median annual salary £37,500 £37,500 £38,000
Median salary % change year-on-year - -1.32% +1.33%
10th Percentile £21,000 £20,750 £21,250
90th Percentile £63,750 £62,500 £63,750
UK median annual salary £37,500 £37,000 £37,500
% change year-on-year +1.35% -1.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,285 19,279 25,037
As % of all permanent IT jobs advertised in England 13.24% 12.11% 13.25%
Number of salaries quoted 16,466 15,234 20,042
England median annual salary £50,000 £47,500 £48,000
Median salary % change year-on-year +5.26% -1.04% +6.67%
10th Percentile £28,250 £26,663 £26,886
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 22 May 2018.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 1,005 £45,000 +5.88% 90
South East -19 891 £37,500 - 87
North of England -19 574 £29,000 +5.45% 85
Midlands +17 514 £34,872 -0.37% 57
East of England 0 384 £35,000 -15.66% 26
West Midlands +30 346 £36,000 -0.69% 33
South West +1 319 £38,000 +22.58% 39
North West -40 273 £27,250 -0.91% 46
Yorkshire +11 247 £31,500 +18.87% 32
East Midlands +9 168 £31,000 -11.43% 24
North East -1 59 £32,500 +6.56% 7
SLA
UK

For the 6 months to 22 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,689 (45.91%) ITIL
2 1,515 (41.18%) Windows
3 1,255 (34.11%) Microsoft
4 814 (22.13%) Active Directory
5 720 (19.57%) Service Delivery
6 674 (18.32%) Finance
7 634 (17.23%) VMware
8 618 (16.80%) Windows Server
9 612 (16.63%) Service Management
10 607 (16.50%) Microsoft Office
10 607 (16.50%) Problem-Solving
11 535 (14.54%) Cisco
12 471 (12.80%) Office 365
13 459 (12.48%) Windows 7
14 451 (12.26%) SQL
15 442 (12.01%) Citrix
16 418 (11.36%) VMware Infrastructure
17 403 (10.95%) Incident Management
18 378 (10.27%) WAN
19 361 (9.81%) Problem Management
20 360 (9.79%) LAN
21 356 (9.68%) Microsoft Certification
22 355 (9.65%) SQL Server
23 347 (9.43%) Linux
24 345 (9.38%) Degree
25 343 (9.32%) ITSM
26 328 (8.92%) Firewall
27 322 (8.75%) Analytical Skills
28 317 (8.62%) Microsoft Excel
29 312 (8.48%) Continuous Improvement

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 293 (7.96%) MS Exchange
2 178 (4.84%) SharePoint
3 121 (3.29%) Exchange Server 2010
4 116 (3.15%) Skype for Business
5 90 (2.45%) IIS
6 66 (1.79%) Exchange Server 2013
7 59 (1.60%) Exchange Server 2007
8 43 (1.17%) Blackberry Enterprise Server
9 30 (0.82%) Confluence
10 27 (0.73%) WebSphere
11 21 (0.57%) WebLogic
12 20 (0.54%) BizTalk Server
13 19 (0.52%) Apache
14 18 (0.49%) CMS
15 17 (0.46%) Tomcat
16 16 (0.43%) Oracle SOA Suite
17 12 (0.33%) Exchange Server 2003
17 12 (0.33%) SharePoint Server
18 11 (0.30%) nginx
19 10 (0.27%) JBoss
Applications
1 607 (16.50%) Microsoft Office
2 317 (8.62%) Microsoft Excel
3 174 (4.73%) Microsoft PowerPoint
4 52 (1.41%) MS Visio
5 30 (0.82%) Spreadsheet
6 11 (0.30%) Microsoft Project
7 6 (0.16%) Acrobat
8 4 (0.11%) ProjectWise
9 3 (0.082%) HipChat
10 2 (0.054%) Adobe Creative Suite
10 2 (0.054%) Camtasia
10 2 (0.054%) EngageOne
10 2 (0.054%) QuarkXPress
11 1 (0.027%) Open Workbench
Business Applications
1 44 (1.20%) Remedy ITSM
2 37 (1.01%) Dynamics CRM
3 15 (0.41%) Dynamics NAV
4 11 (0.30%) Oracle Payables
4 11 (0.30%) Oracle Receivables
5 10 (0.27%) Oracle Assets
6 9 (0.24%) Dynamics AX
6 9 (0.24%) Oracle EBS R12
6 9 (0.24%) Oracle General Ledger
6 9 (0.24%) Oracle Subledger Accounting
6 9 (0.24%) SAP CO
6 9 (0.24%) SAP FI
6 9 (0.24%) SAP Hybris
7 8 (0.22%) Oracle ERP
7 8 (0.22%) Oracle Financials
7 8 (0.22%) SimCorp Dimension
8 7 (0.19%) Oracle Applications
8 7 (0.19%) Oracle EBS
8 7 (0.19%) SAP ERP
8 7 (0.19%) SAP FI/CO
Cloud Services
1 471 (12.80%) Office 365
2 251 (6.82%) Microsoft Azure
3 122 (3.32%) Amazon AWS
4 61 (1.66%) SaaS
5 43 (1.17%) Cloud Computing
5 43 (1.17%) IaaS
6 23 (0.63%) OneDrive
7 18 (0.49%) Azure Active Directory
8 16 (0.43%) Mimecast
9 15 (0.41%) G Suite
10 13 (0.35%) Dynamics 365
11 12 (0.33%) Amazon CloudWatch
11 12 (0.33%) PaaS
12 9 (0.24%) Google Cloud Platform
13 6 (0.16%) AWS CloudFormation
13 6 (0.16%) Google Analytics
14 5 (0.14%) Yammer
15 4 (0.11%) Adobe Creative Cloud
16 3 (0.082%) IBM Cloud
16 3 (0.082%) IBM PureFlex
Communications & Networking
1 378 (10.27%) WAN
2 360 (9.79%) LAN
3 328 (8.92%) Firewall
4 259 (7.04%) DNS
5 216 (5.87%) TCP/IP
6 175 (4.76%) SAN
7 172 (4.68%) DHCP
8 168 (4.57%) VPN
9 160 (4.35%) VoIP
10 120 (3.26%) Wireless
11 85 (2.31%) Skype
12 84 (2.28%) Internet
13 79 (2.15%) Wi-Fi
14 74 (2.01%) Remote Desktop
15 70 (1.90%) NetScaler
16 69 (1.88%) Cisco Nexus
17 68 (1.85%) VLAN
18 66 (1.79%) MPLS
19 60 (1.63%) BGP
20 53 (1.44%) Network Security
Database & Business Intelligence
1 355 (9.65%) SQL Server
2 44 (1.20%) Oracle Database
3 39 (1.06%) SQL Server 2008
3 39 (1.06%) SQL Server Integration Services
4 36 (0.98%) MySQL
4 36 (0.98%) SQL Server Reporting Services
5 34 (0.92%) Relational Database
6 32 (0.87%) SQL Server 2012
7 27 (0.73%) Data Warehouse
7 27 (0.73%) GIS
7 27 (0.73%) Oracle Database 12c
8 24 (0.65%) Oracle Database 10g
9 23 (0.63%) Power BI
10 21 (0.57%) SQL Server 2014
11 20 (0.54%) SQL Server Analysis Services
12 16 (0.43%) Oracle Database 11g
13 15 (0.41%) SQL Server 2016
14 14 (0.38%) BusinessObjects
15 13 (0.35%) Amazon RDS
16 12 (0.33%) Oracle BI EE
Development Applications
1 69 (1.88%) JIRA
2 50 (1.36%) VSS/SourceSafe
3 23 (0.63%) Visual Studio
4 19 (0.52%) Jenkins
5 18 (0.49%) Team Foundation Server
6 17 (0.46%) Git (software)
7 8 (0.22%) Atlassian Bamboo
8 7 (0.19%) Maven
8 7 (0.19%) Octopus Deploy
9 6 (0.16%) WinDbg
10 5 (0.14%) Bitbucket
10 5 (0.14%) Eclipse
10 5 (0.14%) Subversion
11 4 (0.11%) Cucumber
11 4 (0.11%) FrontPage
11 4 (0.11%) IBM UrbanCode
11 4 (0.11%) Oracle Forms
11 4 (0.11%) SQL Server Management Studio (SSMS)
12 3 (0.082%) Toad
13 2 (0.054%) ClearQuest
General
1 674 (18.32%) Finance
2 216 (5.87%) Retail
3 198 (5.38%) Telecoms
4 169 (4.59%) Legal
5 147 (4.00%) Law
6 139 (3.78%) Banking
7 92 (2.50%) Back Office
8 83 (2.26%) Marketing
9 55 (1.49%) Games
10 47 (1.28%) Advertising
11 46 (1.25%) Billing
12 45 (1.22%) Investment Banking
13 36 (0.98%) Manufacturing
14 32 (0.87%) Front Office
15 27 (0.73%) Military
16 19 (0.52%) Electronics
17 18 (0.49%) Publishing
18 15 (0.41%) Financial Institution
19 13 (0.35%) French Language
19 13 (0.35%) German Language
Job Titles
1 829 (22.53%) Analyst
2 399 (10.85%) Support Engineer
3 372 (10.11%) Service Manager
4 353 (9.59%) Service Analyst
5 330 (8.97%) Support Analyst
6 288 (7.83%) Service Desk Analyst
7 220 (5.98%) IT Support
8 219 (5.95%) Team Leader
9 217 (5.90%) Desktop Support
10 207 (5.63%) Applications Support
11 195 (5.30%) Network Engineer
12 174 (4.73%) Delivery Manager
13 173 (4.70%) 2nd Line Support
14 164 (4.46%) Services Delivery Manager
15 160 (4.35%) IT Manager
16 150 (4.08%) Technical Support
17 146 (3.97%) Infrastructure Engineer
18 136 (3.70%) Senior Analyst
19 129 (3.51%) IT Analyst
20 116 (3.15%) IT Engineer
Libraries, Frameworks & Software Standards
1 126 (3.42%) .NET
2 84 (2.28%) Web Services
3 69 (1.88%) HTML
4 53 (1.44%) CSS
5 42 (1.14%) ASP.NET
6 39 (1.06%) XML
7 37 (1.01%) Middleware
8 27 (0.73%) jQuery
9 26 (0.71%) REST
10 22 (0.60%) .NET Framework
11 21 (0.57%) AngularJS
11 21 (0.57%) JSON
11 21 (0.57%) SOAP
12 20 (0.54%) Flash
12 20 (0.54%) HTML5
12 20 (0.54%) J2EE
13 19 (0.52%) LDAP
14 18 (0.49%) ASP.NET Web API
14 18 (0.49%) WCF
15 17 (0.46%) JDBC
Miscellaneous
1 322 (8.75%) Analytical Skills
2 304 (8.26%) Data Centre
3 246 (6.69%) Management Information System
4 216 (5.87%) Self-Motivation
5 119 (3.23%) Computer Science
6 98 (2.66%) Driving Licence
7 92 (2.50%) User Experience
8 80 (2.17%) Blackberry
9 65 (1.77%) Clustering
10 63 (1.71%) Virtual Team
11 57 (1.55%) Enterprise Software
12 51 (1.39%) Public Cloud
13 48 (1.30%) iPhone
14 42 (1.14%) Fintech
15 36 (0.98%) CMDB
16 32 (0.87%) Replication
17 28 (0.76%) NHS
18 27 (0.73%) Fat Client
18 27 (0.73%) iPad
18 27 (0.73%) Thin Client
Operating Systems
1 1,515 (41.18%) Windows
2 618 (16.80%) Windows Server
3 459 (12.48%) Windows 7
4 347 (9.43%) Linux
5 301 (8.18%) Windows Server 2012
6 284 (7.72%) Windows Server 2008
7 247 (6.71%) Windows 10
8 187 (5.08%) Unix
9 114 (3.10%) Windows 8
10 102 (2.77%) Windows Server 2003
11 85 (2.31%) Mac OS X
12 60 (1.63%) Android
13 56 (1.52%) Apple iOS
14 47 (1.28%) Red Hat Enterprise Linux
15 37 (1.01%) Windows XP
16 30 (0.82%) Solaris
17 29 (0.79%) Mac OS
18 24 (0.65%) AIX
19 14 (0.38%) CentOS
20 13 (0.35%) Windows Vista
Processes & Methodologies
1 1,689 (45.91%) ITIL
2 720 (19.57%) Service Delivery
3 612 (16.63%) Service Management
4 607 (16.50%) Problem-Solving
5 403 (10.95%) Incident Management
6 361 (9.81%) Problem Management
7 343 (9.32%) ITSM
8 312 (8.48%) Continuous Improvement
9 295 (8.02%) Change Management
10 276 (7.50%) Project Management
11 241 (6.55%) Stakeholder Management
12 233 (6.33%) ITIL V3
13 226 (6.14%) Root Cause Analysis
14 225 (6.12%) Disaster Recovery
15 189 (5.14%) Agile Software Development
16 188 (5.11%) Decision-Making
17 169 (4.59%) Mentoring
18 157 (4.27%) Time Management
19 153 (4.16%) Coaching
20 148 (4.02%) Line Management
Programming Languages
1 451 (12.26%) SQL
2 213 (5.79%) PowerShell
3 121 (3.29%) C#
4 90 (2.45%) Java
5 80 (2.17%) JavaScript
6 67 (1.82%) C
7 60 (1.63%) Python
8 46 (1.25%) T-SQL
9 42 (1.14%) VB
10 36 (0.98%) Bash Shell
11 32 (0.87%) PL/SQL
12 28 (0.76%) PHP
12 28 (0.76%) Shell Script
13 20 (0.54%) C++
14 17 (0.46%) Perl
14 17 (0.46%) VB.NET
15 14 (0.38%) Delphi
16 11 (0.30%) ABAP
16 11 (0.30%) VBScript
17 9 (0.24%) VBA
Qualifications
1 356 (9.68%) Microsoft Certification
2 345 (9.38%) Degree
3 280 (7.61%) Cisco Certification
4 263 (7.15%) Security Cleared
5 250 (6.80%) ITIL Certification
6 218 (5.93%) CCNA
7 190 (5.16%) MCSE
8 173 (4.70%) SC Cleared
9 131 (3.56%) MCP
10 118 (3.21%) MCSA
11 108 (2.94%) CCNP
12 77 (2.09%) Computer Science Degree
13 63 (1.71%) DV Cleared
14 52 (1.41%) ITIL Foundation Certificate
15 40 (1.09%) ISEB
15 40 (1.09%) VMware Certified Professional (VCP)
16 36 (0.98%) MCITP
17 26 (0.71%) A+ Certification
17 26 (0.71%) MCDST
18 25 (0.68%) PRINCE2 Certification
Quality Assurance & Compliance
1 83 (2.26%) QA
2 68 (1.85%) ISO/IEC 27001
3 54 (1.47%) PMO
4 36 (0.98%) PCI DSS
5 35 (0.95%) GDPR
6 31 (0.84%) Data Quality
7 27 (0.73%) ISO 9001
8 24 (0.65%) ISO/IEC 20000
9 11 (0.30%) Sarbanes-Oxley
10 5 (0.14%) COBIT
10 5 (0.14%) Cyber Essentials
10 5 (0.14%) ISO 14001
11 4 (0.11%) GCP
11 4 (0.11%) PSD2
12 2 (0.054%) GMP
12 2 (0.054%) ISO 22301
12 2 (0.054%) ISO 8583
12 2 (0.054%) MiFID
13 1 (0.027%) ISAE 3402
13 1 (0.027%) NEBOSH
System Software
1 814 (22.13%) Active Directory
2 418 (11.36%) VMware Infrastructure
3 291 (7.91%) Hyper-V
4 105 (2.85%) XenApp
5 99 (2.69%) VMware ESXi
5 99 (2.69%) vSphere
6 77 (2.09%) XenDesktop
7 53 (1.44%) Firmware
8 35 (0.95%) Microsoft App-V
9 24 (0.65%) Docker
10 22 (0.60%) Virtual Machines
11 18 (0.49%) Virtual Servers
12 16 (0.43%) XenServer
13 15 (0.41%) BitLocker
14 11 (0.30%) Terminal Services
14 11 (0.30%) Veritas Cluster Server
15 10 (0.27%) Virtual Desktop
16 9 (0.24%) VMware Workstation
17 5 (0.14%) FreeRADIUS
17 5 (0.14%) Microsoft Virtual Server
Systems Management
1 243 (6.61%) SCCM
2 65 (1.77%) Nagios
3 53 (1.44%) vCenter Server
4 52 (1.41%) SCVMM
5 51 (1.39%) NetBackup
6 50 (1.36%) Cisco LMS
6 50 (1.36%) Opsview
7 49 (1.33%) WSUS
8 44 (1.20%) vMotion
9 39 (1.06%) Backup Exec
9 39 (1.06%) SCOM
10 26 (0.71%) Cisco Prime
11 25 (0.68%) ServiceCenter
12 22 (0.60%) Puppet
12 22 (0.60%) Single Sign-On
13 21 (0.57%) Systems Management Server (SMS)
14 20 (0.54%) Ansible
15 19 (0.52%) Microsoft Intune
16 17 (0.46%) AirWatch
17 16 (0.43%) FortiGate
Vendors
1 1,255 (34.11%) Microsoft
2 634 (17.23%) VMware
3 535 (14.54%) Cisco
4 442 (12.01%) Citrix
5 256 (6.96%) HP
6 167 (4.54%) Oracle
7 130 (3.53%) Remedy
8 102 (2.77%) Veeam
9 101 (2.75%) ServiceNow
10 99 (2.69%) Dell
11 97 (2.64%) Apple
12 91 (2.47%) Juniper
13 87 (2.36%) SAP
14 70 (1.90%) Ivanti
14 70 (1.90%) SolarWinds
15 65 (1.77%) Red Hat
16 60 (1.63%) NetApp
17 59 (1.60%) IBM
18 57 (1.55%) Google
19 51 (1.39%) Xerox