Period
to 18 January 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 January 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
18 Jan 2021
Same period 2020 Same period 2019
Rank 181 141 156
Rank change year-on-year -40 +15 +3
Permanent jobs citing SLA 1,057 2,888 3,258
As % of all permanent jobs advertised in England 1.87% 2.49% 2.31%
As % of the Quality Assurance & Compliance category 15.68% 19.70% 16.52%
Number of salaries quoted 912 2,295 2,470
Median annual salary £41,717 £37,500 £40,000
Median salary % change year-on-year +11.25% -6.25% +14.29%
10th Percentile £21,250 £22,000 £21,250
90th Percentile £73,625 £71,700 £67,500
UK median annual salary £40,475 £37,500 £40,000
% change year-on-year +7.93% -6.25% +12.68%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 6,743 14,663 19,720
As % of all permanent IT jobs advertised in England 11.93% 12.64% 14.00%
Number of salaries quoted 5,137 11,473 14,783
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,250 £28,500 £28,000
90th Percentile £83,750 £85,000 £80,000
UK median annual salary £52,500 £51,500 £50,000
% change year-on-year +1.94% +3.00% -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 18 January 2021.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 18 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -30 267 £42,500 +7.59% 50
London -69 258 £47,500 -5.00% 35
North of England 0 217 £31,000 -7.46% 32
Midlands -32 133 £35,000 +7.69% 34
Yorkshire +17 124 £27,800 -20.57% 8
South West +27 98 £37,500 +38.89% 21
West Midlands -35 87 £27,000 -22.86% 21
East of England +17 86 £37,500 +7.14% 14
North West -13 74 £32,000 -1.54% 21
East Midlands -11 46 £40,000 +33.33% 13
North East +4 19 £31,398 -3.39% 3
SLA
UK

For the 6 months to 18 January 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 443 (41.91%) Microsoft
2 440 (41.63%) Windows
3 390 (36.90%) ITIL
4 321 (30.37%) Active Directory
5 288 (27.25%) Office 365
6 260 (24.60%) Azure
7 204 (19.30%) Windows Server
8 200 (18.92%) VMware
9 178 (16.84%) Problem-Solving
10 168 (15.89%) Service Management
11 166 (15.70%) Finance
12 163 (15.42%) Windows 10
13 149 (14.10%) SQL
14 146 (13.81%) Firewall
15 142 (13.43%) Citrix
16 139 (13.15%) Service Delivery
17 136 (12.87%) Cisco
18 129 (12.20%) VMware Infrastructure
19 126 (11.92%) Microsoft Office
20 121 (11.45%) DNS
20 121 (11.45%) Agile Software Development
21 114 (10.79%) VPN
22 108 (10.22%) GDPR
23 101 (9.56%) Linux
23 101 (9.56%) Change Management
24 99 (9.37%) SharePoint
25 94 (8.89%) AWS
26 91 (8.61%) WAN
26 91 (8.61%) Problem Management
27 90 (8.51%) DHCP

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (9.37%) SharePoint
2 54 (5.11%) MS Exchange
3 28 (2.65%) IIS
4 24 (2.27%) Skype for Business
5 22 (2.08%) Exchange Server 2013
6 11 (1.04%) Apache
7 10 (0.95%) Confluence
8 7 (0.66%) Elasticsearch
9 6 (0.57%) Exchange Server 2010
10 4 (0.38%) SAS
10 4 (0.38%) WebLogic
11 3 (0.28%) Tomcat
12 2 (0.19%) Anypoint
12 2 (0.19%) Exchange Server 2003
12 2 (0.19%) Exchange Server 2007
12 2 (0.19%) TPMS
12 2 (0.19%) Umbraco
12 2 (0.19%) WebSphere
13 1 (0.095%) Exchange Server 2000
13 1 (0.095%) Jupyter
Applications
1 126 (11.92%) Microsoft Office
2 36 (3.41%) Microsoft Excel
3 23 (2.18%) Microsoft PowerPoint
4 4 (0.38%) MS Visio
5 3 (0.28%) Microsoft Project
6 1 (0.095%) Revit
Business Applications
1 12 (1.14%) Dynamics CRM
2 9 (0.85%) iTrent
2 9 (0.85%) Northgate Housing
2 9 (0.85%) Oracle Applications
3 4 (0.38%) Eikon
4 3 (0.28%) Remedy ITSM
4 3 (0.28%) Sentinel
5 2 (0.19%) Dynamics AX
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Salesforce.com CRM
5 2 (0.19%) SAP Business One
6 1 (0.095%) BASE24
6 1 (0.095%) Dynamics GP
6 1 (0.095%) Dynamics NAV
6 1 (0.095%) Maximo
6 1 (0.095%) Sage X3
6 1 (0.095%) SAP BPC
6 1 (0.095%) SAP GRC
6 1 (0.095%) SAP Oil and Gas
6 1 (0.095%) Workfront
Cloud Services
1 288 (27.25%) Office 365
2 260 (24.60%) Azure
3 94 (8.89%) AWS
4 52 (4.92%) Azure Active Directory
4 52 (4.92%) SaaS
5 35 (3.31%) IaaS
6 29 (2.74%) OneDrive
6 29 (2.74%) PaaS
7 25 (2.37%) GCP
8 21 (1.99%) Mimecast
9 17 (1.61%) Power Platform
10 12 (1.14%) Virtual Private Cloud
11 11 (1.04%) Amazon EC2
11 11 (1.04%) Route 53
12 10 (0.95%) Amazon ELB
12 10 (0.95%) Amazon S3
12 10 (0.95%) Azure ExpressRoute
12 10 (0.95%) Azure Functions
12 10 (0.95%) Cloud Computing
12 10 (0.95%) Serverless
Communications & Networking
1 146 (13.81%) Firewall
2 121 (11.45%) DNS
3 114 (10.79%) VPN
4 91 (8.61%) WAN
5 90 (8.51%) DHCP
6 86 (8.14%) LAN
7 72 (6.81%) TCP/IP
8 49 (4.64%) SAN
9 47 (4.45%) VoIP
10 43 (4.07%) Wi-Fi
11 35 (3.31%) Network Security
12 31 (2.93%) Internet
13 28 (2.65%) Skype
14 27 (2.55%) Unified Communications
14 27 (2.55%) Wireless
15 24 (2.27%) PBX
16 21 (1.99%) BGP
16 21 (1.99%) VLAN
17 20 (1.89%) MPLS
18 18 (1.70%) SSL
Database & Business Intelligence
1 76 (7.19%) SQL Server
2 23 (2.18%) SQL Server Integration Services
3 19 (1.80%) Amazon RDS
4 16 (1.51%) PostgreSQL
5 15 (1.42%) MySQL
5 15 (1.42%) Power BI
5 15 (1.42%) SQL Server Reporting Services
6 11 (1.04%) Data Warehouse
7 8 (0.76%) MongoDB
8 7 (0.66%) Big Data
9 6 (0.57%) Apache Hive
9 6 (0.57%) Hadoop
10 5 (0.47%) Azure SQL Database
10 5 (0.47%) BigQuery
10 5 (0.47%) OLAP
10 5 (0.47%) QlikView
11 4 (0.38%) Cosmos DB
11 4 (0.38%) OLTP
11 4 (0.38%) SQL Server Analysis Services
12 3 (0.28%) Oracle Database
Development Applications
1 30 (2.84%) JIRA
2 13 (1.23%) Git (software)
3 12 (1.14%) Visual Studio
4 7 (0.66%) Jenkins
5 6 (0.57%) Visual Studio Team System
6 5 (0.47%) Octopus Deploy
6 5 (0.47%) Team Foundation Server
6 5 (0.47%) TeamCity
7 3 (0.28%) Atlassian Bamboo
7 3 (0.28%) Sonatype Nexus
8 2 (0.19%) Rational Rhapsody
8 2 (0.19%) SonarQube
8 2 (0.19%) SQL Server Management Studio (SSMS)
8 2 (0.19%) Visual Studio Code
9 1 (0.095%) Ant
9 1 (0.095%) Bitbucket
9 1 (0.095%) Eclipse
9 1 (0.095%) GitLab
9 1 (0.095%) Travis CI
9 1 (0.095%) Vagrant
General
1 166 (15.70%) Finance
2 65 (6.15%) Telecoms
3 60 (5.68%) Legal
4 53 (5.01%) Digital Economy
5 22 (2.08%) Banking
6 16 (1.51%) Games
6 16 (1.51%) Marketing
7 15 (1.42%) Retail
8 12 (1.14%) Public Sector
9 9 (0.85%) Back Office
9 9 (0.85%) Billing
9 9 (0.85%) Manufacturing
9 9 (0.85%) Social Housing
10 8 (0.76%) Law
11 7 (0.66%) Housing Association
12 5 (0.47%) Automotive
12 5 (0.47%) Investment Banking
13 4 (0.38%) Aerospace
13 4 (0.38%) Pharmaceutical
13 4 (0.38%) Spanish Language
Job Titles
1 238 (22.52%) Analyst
2 95 (8.99%) Support Engineer
3 92 (8.70%) Service Analyst
4 82 (7.76%) Service Desk Analyst
4 82 (7.76%) Support Analyst
5 63 (5.96%) Service Manager
6 60 (5.68%) IT Support
7 56 (5.30%) Team Leader
8 52 (4.92%) 2nd Line Support
8 52 (4.92%) IT Manager
9 46 (4.35%) Applications Support
9 46 (4.35%) IT Analyst
10 42 (3.97%) IT Engineer
10 42 (3.97%) Network Engineer
11 37 (3.50%) Infrastructure Engineer
12 36 (3.41%) Azure Engineer
13 35 (3.31%) 3rd Line Support
13 35 (3.31%) Technical Support
14 33 (3.12%) 3rd Line Engineer
14 33 (3.12%) Service Desk Team Leader
Libraries, Frameworks & Software Standards
1 36 (3.41%) Web Services
2 32 (3.03%) .NET
3 22 (2.08%) JSON
4 15 (1.42%) HTML
5 12 (1.14%) CSS
5 12 (1.14%) XML
6 11 (1.04%) Middleware
7 9 (0.85%) EDI
7 9 (0.85%) XMPP
8 7 (0.66%) ASP.NET
8 7 (0.66%) LDAP
8 7 (0.66%) React
8 7 (0.66%) YAML
9 6 (0.57%) RabbitMQ
10 5 (0.47%) .NET Framework
10 5 (0.47%) REST
10 5 (0.47%) SAML
10 5 (0.47%) SOAP
10 5 (0.47%) Twitter Bootstrap
10 5 (0.47%) WCF
Miscellaneous
1 84 (7.95%) Analytical Skills
1 84 (7.95%) Management Information System
2 70 (6.62%) Data Centre
3 55 (5.20%) Self-Motivation
4 46 (4.35%) Driving Licence
5 39 (3.69%) Public Cloud
6 26 (2.46%) User Experience
7 23 (2.18%) Clustering
8 18 (1.70%) Replication
9 14 (1.32%) Enterprise Software
10 13 (1.23%) iPhone
11 12 (1.14%) iSeries
11 12 (1.14%) Private Cloud
12 11 (1.04%) Hybrid Cloud
12 11 (1.04%) Smartphone
13 10 (0.95%) FMCG
14 9 (0.85%) Cloud Native
15 8 (0.76%) SWIFT
15 8 (0.76%) Video Conferencing
16 6 (0.57%) Virtual Team
Operating Systems
1 440 (41.63%) Windows
2 204 (19.30%) Windows Server
3 163 (15.42%) Windows 10
4 101 (9.56%) Linux
5 63 (5.96%) Windows Server 2012
6 62 (5.87%) Windows Server 2016
7 45 (4.26%) Windows 7
8 39 (3.69%) Windows Server 2008
9 38 (3.60%) Unix
10 18 (1.70%) Apple iOS
10 18 (1.70%) Windows Server 2019
11 17 (1.61%) Android
12 16 (1.51%) Red Hat Enterprise Linux
13 12 (1.14%) Solaris
13 12 (1.14%) Windows Server 2003
14 11 (1.04%) CentOS
14 11 (1.04%) Windows 8
15 10 (0.95%) Mac OS X
16 9 (0.85%) AIX
16 9 (0.85%) Windows XP
Processes & Methodologies
1 390 (36.90%) ITIL
2 178 (16.84%) Problem-Solving
3 168 (15.89%) Service Management
4 139 (13.15%) Service Delivery
5 121 (11.45%) Agile Software Development
6 101 (9.56%) Change Management
7 91 (8.61%) Problem Management
8 84 (7.95%) DevOps
9 82 (7.76%) Line Management
10 78 (7.38%) ITSM
11 77 (7.28%) Incident Management
12 76 (7.19%) Continuous Improvement
13 69 (6.53%) Stakeholder Management
14 68 (6.43%) Disaster Recovery
15 65 (6.15%) Project Management
15 65 (6.15%) Time Management
16 63 (5.96%) Project Delivery
17 61 (5.77%) Mentoring
18 57 (5.39%) Information Security
19 52 (4.92%) Coaching
Programming Languages
1 149 (14.10%) SQL
2 69 (6.53%) PowerShell
3 47 (4.45%) Python
4 31 (2.93%) Java
5 30 (2.84%) C#
6 27 (2.55%) T-SQL
7 22 (2.08%) C
8 14 (1.32%) Bash Shell
8 14 (1.32%) JavaScript
8 14 (1.32%) PHP
9 5 (0.47%) C++
9 5 (0.47%) Perl
9 5 (0.47%) Shell Script
9 5 (0.47%) VBA
10 4 (0.38%) Go
10 4 (0.38%) PL/SQL
10 4 (0.38%) TypeScript
10 4 (0.38%) VB.NET
11 3 (0.28%) Korn
11 3 (0.28%) sed
Qualifications
1 83 (7.85%) Degree
2 72 (6.81%) Security Cleared
3 65 (6.15%) Cisco Certification
4 64 (6.05%) Microsoft Certification
5 58 (5.49%) SC Cleared
6 57 (5.39%) ITIL Certification
7 49 (4.64%) CCNA
8 37 (3.50%) ITIL Foundation Certificate
9 22 (2.08%) CCNP
9 22 (2.08%) MCSA
10 20 (1.89%) A+ Certification
11 18 (1.70%) MCP
12 17 (1.61%) MCSE
13 12 (1.14%) DV Cleared
14 10 (0.95%) Computer Science Degree
15 9 (0.85%) JNCIA
15 9 (0.85%) MCITP
16 8 (0.76%) AWS Certification
17 7 (0.66%) MCDST
17 7 (0.66%) MCTS
Quality Assurance & Compliance
1 108 (10.22%) GDPR
2 64 (6.05%) ISO/IEC 27001
3 16 (1.51%) ISO/IEC 20000
3 16 (1.51%) QA
4 14 (1.32%) Data Quality
5 13 (1.23%) ISO 9001
5 13 (1.23%) PCI DSS
6 12 (1.14%) BS25999
7 10 (0.95%) NIST
7 10 (0.95%) PMO
7 10 (0.95%) Sarbanes-Oxley
8 8 (0.76%) ISO 22301
9 7 (0.66%) NIST 800
10 6 (0.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.28%) GxP
12 2 (0.19%) IFRS
12 2 (0.19%) JSP 440
13 1 (0.095%) HIPAA
13 1 (0.095%) ISO 14001
System Software
1 321 (30.37%) Active Directory
2 129 (12.20%) VMware Infrastructure
3 78 (7.38%) Hyper-V
4 24 (2.27%) Firmware
4 24 (2.27%) VMware ESXi
5 18 (1.70%) Virtual Servers
5 18 (1.70%) XenApp
6 15 (1.42%) Virtual Machines
7 10 (0.95%) Docker
7 10 (0.95%) vSphere
8 7 (0.66%) Terminal Server
9 6 (0.57%) Oracle RAC
10 5 (0.47%) BitLocker
10 5 (0.47%) VMware Workstation
10 5 (0.47%) XenDesktop
11 4 (0.38%) Microsoft Virtual Server
11 4 (0.38%) NFS
11 4 (0.38%) Xen
12 3 (0.28%) Veritas Cluster Server
12 3 (0.28%) Veritas Volume Manager
Systems Management
1 77 (7.28%) SCCM
2 33 (3.12%) Microsoft Intune
3 25 (2.37%) Kubernetes
4 20 (1.89%) Terraform
5 19 (1.80%) SCOM
6 15 (1.42%) SCVMM
7 12 (1.14%) Ansible
8 11 (1.04%) WSUS
9 9 (0.85%) Network Intrusion Detection System
9 9 (0.85%) vCenter Server
10 8 (0.76%) Puppet
11 7 (0.66%) Backup Exec
11 7 (0.66%) Failover Clustering
12 6 (0.57%) Host Intrusion Detection System
12 6 (0.57%) Microsoft Clustering
12 6 (0.57%) Nagios
13 5 (0.47%) FortiGate
13 5 (0.47%) Grafana
13 5 (0.47%) Opscode Chef
14 4 (0.38%) NetVault Backup
Vendors
1 443 (41.91%) Microsoft
2 200 (18.92%) VMware
3 142 (13.43%) Citrix
4 136 (12.87%) Cisco
5 38 (3.60%) Oracle
5 38 (3.60%) Veeam
6 33 (3.12%) HP
6 33 (3.12%) IBM
6 33 (3.12%) Juniper
7 30 (2.84%) Dell
8 29 (2.74%) CheckPoint
9 28 (2.65%) Sophos
10 27 (2.55%) ServiceNow
11 26 (2.46%) Avaya
12 24 (2.27%) Meraki
12 24 (2.27%) SolarWinds
13 23 (2.18%) NetApp
14 21 (1.99%) Apple
15 20 (1.89%) Google
16 15 (1.42%) EMC