SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 March 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Mar 2024
Same period 2023 Same period 2022
Rank 137 139 172
Rank change year-on-year +2 +33 +31
Permanent jobs citing SLA 1,539 2,532 2,795
As % of all permanent jobs advertised in England 2.16% 2.54% 2.30%
As % of the Quality Assurance & Compliance category 15.13% 12.65% 14.63%
Number of salaries quoted 1,198 1,647 1,934
10th Percentile £23,750 £25,210 £22,750
25th Percentile £25,750 £29,400 £27,500
Median annual salary (50th Percentile) £32,500 £39,475 £38,000
Median % change year-on-year -17.67% +3.88% -8.43%
75th Percentile £49,880 £54,800 £53,750
90th Percentile £67,500 £72,500 £72,500
UK median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -6.75%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 10,172 20,022 19,108
As % of all permanent jobs advertised in England 14.26% 20.09% 15.72%
Number of salaries quoted 7,468 9,188 11,465
10th Percentile £27,500 £32,000 £31,250
25th Percentile £37,500 £42,500 £41,250
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% -
75th Percentile £72,500 £77,500 £73,072
90th Percentile £91,934 £95,000 £90,000
UK median annual salary £55,000 £57,500 £55,000
% change year-on-year -4.35% +4.55% +2.33%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 2 March 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 2 March 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +47 410 £42,500 -7.85% 146
South East -1 396 £29,850 -12.21% 93
North of England -15 271 £32,000 -20.00% 126
Midlands -29 198 £27,750 -26.00% 63
South West -12 140 £37,500 +15.38% 48
North West -10 128 £29,500 -34.44% 69
West Midlands -21 127 £29,000 -24.68% 42
East of England -35 122 £27,500 -35.29% 38
Yorkshire +15 108 £32,250 -0.77% 44
East Midlands -16 69 £24,840 -14.34% 21
North East +6 35 £32,750 -12.67% 14
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 173 (11.24%) Microsoft Exchange
2 88 (5.72%) SharePoint
3 45 (2.92%) WebLogic
4 18 (1.17%) Oracle Service Bus
5 15 (0.97%) IIS
6 8 (0.52%) Confluence
7 4 (0.26%) SharePoint Server
8 3 (0.19%) Apache Spark
8 3 (0.19%) IBM Notes
9 2 (0.13%) CMS
9 2 (0.13%) JBoss
9 2 (0.13%) OpenStack
10 1 (0.065%) Apache
10 1 (0.065%) Exchange Server 2007
10 1 (0.065%) Exchange Server 2010
10 1 (0.065%) OpenEdge
10 1 (0.065%) Tomcat
10 1 (0.065%) WebSphere
Applications
1 262 (17.02%) Microsoft Office
2 90 (5.85%) Microsoft Excel
3 32 (2.08%) Microsoft PowerPoint
4 25 (1.62%) MS Visio
5 12 (0.78%) Spreadsheet
6 6 (0.39%) Microsoft Project
7 4 (0.26%) Adobe Creative Suite
8 2 (0.13%) Trello
9 1 (0.065%) 1Password
Business Applications
1 24 (1.56%) Remedy ITSM
2 20 (1.30%) Salesforce CRM
3 14 (0.91%) SAP S/4HANA
4 12 (0.78%) SAP Oil and Gas
5 8 (0.52%) Adaptiv
6 7 (0.45%) Infor SunSystems
6 7 (0.45%) iTrent
7 5 (0.32%) assyst
7 5 (0.32%) Fidessa
8 3 (0.19%) Elite 3E
8 3 (0.19%) Oracle ERP
9 2 (0.13%) Dynamics CRM
9 2 (0.13%) Dynamics NAV
9 2 (0.13%) Endur
9 2 (0.13%) Temenos T24
10 1 (0.065%) Cerner Millennium
10 1 (0.065%) Sage 200
10 1 (0.065%) Sage 50
10 1 (0.065%) SAP FI
10 1 (0.065%) SAP WM
Cloud Services
1 444 (28.85%) Microsoft 365
2 275 (17.87%) Azure
3 155 (10.07%) SaaS
4 63 (4.09%) AWS
5 53 (3.44%) Entra ID
6 35 (2.27%) OneDrive
7 34 (2.21%) Power Platform
8 28 (1.82%) Mimecast
9 22 (1.43%) Power Automate
10 21 (1.36%) PowerApps
11 17 (1.10%) IaaS
12 16 (1.04%) Azure DevOps
12 16 (1.04%) GCP
13 14 (0.91%) Dynamics 365
13 14 (0.91%) Snowflake
14 11 (0.71%) Google Workspace
15 10 (0.65%) Amazon CloudWatch
15 10 (0.65%) Cloud Computing
15 10 (0.65%) PaaS
16 5 (0.32%) Amazon SQS
Communications & Networking
1 147 (9.55%) Firewall
2 114 (7.41%) DNS
2 114 (7.41%) VPN
3 98 (6.37%) DHCP
4 82 (5.33%) LAN
5 69 (4.48%) TCP/IP
6 68 (4.42%) Wireless
7 66 (4.29%) WAN
7 66 (4.29%) Wi-Fi
8 52 (3.38%) VoIP
9 51 (3.31%) SAN
10 42 (2.73%) Internet
11 22 (1.43%) NAS
11 22 (1.43%) Remote Desktop
11 22 (1.43%) VLAN
12 19 (1.23%) Broadband
12 19 (1.23%) SD-WAN
13 16 (1.04%) Unified Communications
14 14 (0.91%) OSPF
15 13 (0.84%) BGP
Database & Business Intelligence
1 63 (4.09%) SQL Server
2 35 (2.27%) Amazon RDS
3 28 (1.82%) Elasticsearch
4 27 (1.75%) Oracle Database
5 26 (1.69%) MySQL
6 18 (1.17%) Oracle Database 10g
6 18 (1.17%) Oracle Database 11g
6 18 (1.17%) Power BI
6 18 (1.17%) VLDB
7 16 (1.04%) Tableau
8 9 (0.58%) Relational Database
9 8 (0.52%) SQL Server Integration Services
10 7 (0.45%) Azure SQL Database
10 7 (0.45%) BusinessObjects
11 6 (0.39%) PostgreSQL
12 5 (0.32%) Data Mart
12 5 (0.32%) Data Warehouse
12 5 (0.32%) Oracle Reports
12 5 (0.32%) RDBMS
13 4 (0.26%) Metadata
Development Applications
1 49 (3.18%) JIRA
2 7 (0.45%) Git
3 5 (0.32%) Octopus Deploy
3 5 (0.32%) Oracle Forms
3 5 (0.32%) TeamCity
4 4 (0.26%) Jenkins
4 4 (0.26%) Postman
5 3 (0.19%) Bitbucket
5 3 (0.19%) Gatling
5 3 (0.19%) JUnit
5 3 (0.19%) LoadRunner
5 3 (0.19%) SonarQube
5 3 (0.19%) Sonatype Nexus
5 3 (0.19%) Subversion
6 1 (0.065%) MSI
6 1 (0.065%) Oracle APEX
6 1 (0.065%) Sourcetree
6 1 (0.065%) Visual Studio
General
1 777 (50.49%) Social Skills
2 344 (22.35%) Finance
3 214 (13.91%) Analytical Skills
4 166 (10.79%) Law
5 126 (8.19%) Inclusion and Diversity
6 98 (6.37%) Organisational Skills
7 82 (5.33%) Retail
8 64 (4.16%) Telecoms
9 61 (3.96%) Banking
9 61 (3.96%) Public Sector
10 60 (3.90%) Billing
11 32 (2.08%) Legal
12 31 (2.01%) Manufacturing
12 31 (2.01%) Marketing
13 29 (1.88%) Presentation Skills
14 26 (1.69%) Fire and Rescue
15 24 (1.56%) Documentation Skills
16 20 (1.30%) Back Office
16 20 (1.30%) Police
17 13 (0.84%) Aerospace
Job Titles
1 310 (20.14%) Analyst
2 211 (13.71%) Senior
3 190 (12.35%) Service Manager
4 187 (12.15%) Support Engineer
5 153 (9.94%) IT Support
6 142 (9.23%) Service Delivery Manager
7 140 (9.10%) Delivery Manager
8 134 (8.71%) Support Analyst
9 124 (8.06%) Service Analyst
10 115 (7.47%) Service Desk Analyst
11 104 (6.76%) Senior Manager
12 100 (6.50%) IT Engineer
12 100 (6.50%) Senior Service Manager
13 95 (6.17%) Senior Delivery Manager
13 95 (6.17%) Senior Service Delivery Manager
14 92 (5.98%) Applications Support
15 88 (5.72%) Lead
16 75 (4.87%) 2nd Line Support
17 69 (4.48%) IT Support Engineer
18 67 (4.35%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 28 (1.82%) Spring
2 27 (1.75%) .NET
2 27 (1.75%) J2EE
2 27 (1.75%) Java EE
3 20 (1.30%) HTML
4 18 (1.17%) CSS
5 11 (0.71%) .NET Framework
6 10 (0.65%) FIX Protocol
7 9 (0.58%) XML
8 7 (0.45%) ADSI
8 7 (0.45%) LDAP
9 6 (0.39%) OLE
10 5 (0.32%) AngularJS
10 5 (0.32%) EDI
10 5 (0.32%) Elastic Stack
10 5 (0.32%) Middleware
10 5 (0.32%) RabbitMQ
10 5 (0.32%) Web Services
11 4 (0.26%) Node.js
11 4 (0.26%) React
Miscellaneous
1 152 (9.88%) Self-Motivation
2 95 (6.17%) Driving Licence
3 86 (5.59%) Management Information System
4 71 (4.61%) Video Conferencing
5 61 (3.96%) Digital Signage
6 60 (3.90%) Video\Live Streaming
7 56 (3.64%) Data Centre
8 45 (2.92%) Onboarding
9 29 (1.88%) Replication
10 24 (1.56%) EPoS
11 21 (1.36%) Clustering
12 20 (1.30%) Life Science
13 19 (1.23%) BYOD
14 12 (0.78%) IoT
14 12 (0.78%) Mobile App
15 11 (0.71%) Team-Oriented Environment
15 11 (0.71%) Virtual Team
16 10 (0.65%) CMDB
16 10 (0.65%) Private Cloud
16 10 (0.65%) Smartphone
Operating Systems
1 545 (35.41%) Windows
2 226 (14.68%) Windows Server
3 147 (9.55%) Windows 10
4 89 (5.78%) Linux
5 83 (5.39%) Unix
6 58 (3.77%) Windows Server 2012
7 55 (3.57%) Windows Server 2016
8 48 (3.12%) Windows Server 2019
9 34 (2.21%) Apple iOS
10 31 (2.01%) Android
11 30 (1.95%) Windows 7
12 28 (1.82%) Mac OS
13 20 (1.30%) Solaris
14 17 (1.10%) Windows 8
15 16 (1.04%) AIX
15 16 (1.04%) Windows Server 2008
16 7 (0.45%) Ubuntu
16 7 (0.45%) Windows XP
17 5 (0.32%) CentOS
18 4 (0.26%) Debian
Processes & Methodologies
1 507 (32.94%) Customer Service
2 452 (29.37%) Problem-Solving
3 430 (27.94%) ITIL
4 324 (21.05%) Service Delivery
5 213 (13.84%) Service Management
6 167 (10.85%) Incident Management
7 148 (9.62%) Mentoring
8 141 (9.16%) ITSM
9 133 (8.64%) Continuous Improvement
10 123 (7.99%) Contract Negotiation
11 115 (7.47%) Infrastructure Engineering
12 110 (7.15%) Performance Management
13 95 (6.17%) Time Management
14 91 (5.91%) Customer Experience
15 89 (5.78%) Change Management
16 81 (5.26%) Asset Management
17 78 (5.07%) Logistics
17 78 (5.07%) Presales
18 77 (5.00%) Problem Management
19 74 (4.81%) Preventative Maintenance
Programming Languages
1 139 (9.03%) SQL
2 63 (4.09%) PowerShell
3 48 (3.12%) Java
4 37 (2.40%) JavaScript
5 34 (2.21%) Python
6 29 (1.88%) Shell Script
7 25 (1.62%) C#
8 23 (1.49%) PL/SQL
9 18 (1.17%) Bash
10 14 (0.91%) T-SQL
11 6 (0.39%) Perl
12 5 (0.32%) Ruby
12 5 (0.32%) VB
13 4 (0.26%) ActionScript
14 3 (0.19%) Bicep
14 3 (0.19%) Go
14 3 (0.19%) Groovy
14 3 (0.19%) Scala
15 2 (0.13%) PHP
16 1 (0.065%) C
Qualifications
1 195 (12.67%) Degree
2 170 (11.05%) Security Cleared
3 104 (6.76%) SC Cleared
4 79 (5.13%) Microsoft Certification
5 44 (2.86%) ITIL Certification
6 36 (2.34%) Azure Certification
7 33 (2.14%) Cisco Certification
8 31 (2.01%) ITIL Foundation Certificate
9 30 (1.95%) MCP
10 29 (1.88%) CCNA
11 28 (1.82%) A+ Certification
11 28 (1.82%) BPSS Clearance
12 23 (1.49%) DV Cleared
13 20 (1.30%) Computer Science Degree
14 19 (1.23%) CCNP
15 17 (1.10%) HND
16 16 (1.04%) DBS Check
16 16 (1.04%) Network+ Certification
17 13 (0.84%) HNC
18 11 (0.71%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (2.01%) PCI DSS
2 30 (1.95%) GDPR
2 30 (1.95%) QA
3 20 (1.30%) Cyber Essentials
3 20 (1.30%) ISO/IEC 27001
4 11 (0.71%) Accessibility
4 11 (0.71%) ISO 9001
5 5 (0.32%) NIST
5 5 (0.32%) PMO
6 4 (0.26%) Cyber Essentials PLUS
7 2 (0.13%) COBIT
7 2 (0.13%) Disclosure Scotland
7 2 (0.13%) GRC
7 2 (0.13%) NEBOSH
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.065%) COSHH
8 1 (0.065%) FISMA
8 1 (0.065%) HIPAA
8 1 (0.065%) HL7
8 1 (0.065%) ISO 22301
System Software
1 425 (27.62%) Active Directory
2 118 (7.67%) VMware Infrastructure
3 80 (5.20%) Hyper-V
4 28 (1.82%) KVM
5 19 (1.23%) vSphere
6 18 (1.17%) Oracle RAC
7 17 (1.10%) Virtual Desktop
7 17 (1.10%) VMware ESXi
8 16 (1.04%) Firmware
9 13 (0.84%) Virtual Machines
10 11 (0.71%) Virtual Servers
11 9 (0.58%) XenApp
12 5 (0.32%) Microsoft Virtual Server
13 4 (0.26%) OpenSSH
13 4 (0.26%) XenDesktop
14 3 (0.19%) Docker
14 3 (0.19%) vCloud
15 1 (0.065%) Lustre
15 1 (0.065%) NFS
15 1 (0.065%) Slurm Workload Manager
Systems Management
1 98 (6.37%) Microsoft Intune
2 63 (4.09%) SCCM
3 29 (1.88%) Single Sign-On
4 27 (1.75%) OpenSSO
5 20 (1.30%) FortiGate
6 19 (1.23%) WSUS
7 18 (1.17%) Data Guard
7 18 (1.17%) Oracle RMAN
8 16 (1.04%) SCOM
9 10 (0.65%) Failover Clustering
9 10 (0.65%) Jamf Pro
9 10 (0.65%) Microsoft Data Protection Manager
9 10 (0.65%) NetBackup
10 9 (0.58%) Terraform
11 8 (0.52%) Control-M
11 8 (0.52%) Oracle Enterprise Manager
11 8 (0.52%) SafeCom
11 8 (0.52%) vCenter Server
12 7 (0.45%) Backup Exec
12 7 (0.45%) Systems Management Server (SMS)
Vendors
1 682 (44.31%) Microsoft
2 185 (12.02%) ServiceNow
3 168 (10.92%) VMware
4 167 (10.85%) Dell
5 91 (5.91%) Oracle
6 89 (5.78%) Cisco
7 65 (4.22%) Citrix
8 63 (4.09%) Remedy
9 60 (3.90%) HP
10 52 (3.38%) Veeam
11 49 (3.18%) SAP
12 39 (2.53%) Meraki
13 38 (2.47%) Apple
14 34 (2.21%) IBM
15 29 (1.88%) Sophos
16 27 (1.75%) Salesforce
17 24 (1.56%) Sun
18 23 (1.49%) SolarWinds
19 21 (1.36%) Google
20 20 (1.30%) Barracuda Networks