Period
to 27 February 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 February 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
27 Feb 2020
Same period 2019 Same period 2018
Rank 139 146 154
Rank change year-on-year +7 +8 -34
Permanent jobs citing SLA 2,799 3,337 3,779
As % of all permanent IT jobs advertised in England 2.47% 2.38% 2.29%
As % of the Quality Assurance & Compliance category 19.54% 16.94% 17.77%
Number of salaries quoted 2,160 2,428 2,974
England median annual salary £37,500 £40,000 £35,500
Median salary % change year-on-year -6.25% +12.68% -4.05%
10th Percentile £22,000 £21,250 £21,000
90th Percentile £67,500 £67,500 £65,000
UK median annual salary £37,500 £39,000 £35,500
% change year-on-year -3.85% +9.86% -2.07%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 14,323 19,704 21,267
As % of all permanent IT jobs advertised in England 12.62% 14.03% 12.88%
Number of salaries quoted 11,135 14,531 16,741
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £28,000 £27,625
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 27 February 2020.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 27 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 881 £47,500 - 126
South East +14 754 £39,500 -1.25% 134
North of England +8 411 £32,500 -7.14% 157
Midlands -2 377 £31,500 -10.00% 93
West Midlands -9 247 £32,500 -13.33% 49
North West +20 207 £31,500 -10.00% 103
East of England -5 204 £35,000 - 52
South West -36 171 £29,000 -9.38% 57
Yorkshire +22 169 £37,000 +23.75% 38
East Midlands +24 130 £27,500 -8.33% 44
North East -20 35 £32,500 -16.13% 16
SLA
UK

For the 6 months to 27 February 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,257 (44.91%) Windows
2 1,145 (40.91%) Microsoft
3 980 (35.01%) ITIL
4 944 (33.73%) Active Directory
5 789 (28.19%) Office 365
6 517 (18.47%) Azure
7 474 (16.93%) Windows Server
8 438 (15.65%) Finance
9 437 (15.61%) Microsoft Office
10 409 (14.61%) Windows 10
11 403 (14.40%) Service Delivery
11 403 (14.40%) VMware
12 399 (14.26%) Problem-Solving
13 389 (13.90%) SQL
14 366 (13.08%) Cisco
15 328 (11.72%) DNS
16 322 (11.50%) Firewall
17 320 (11.43%) Service Management
18 305 (10.90%) Agile Software Development
19 297 (10.61%) VMware Infrastructure
19 297 (10.61%) WAN
20 291 (10.40%) LAN
21 290 (10.36%) Incident Management
22 288 (10.29%) SCCM
23 265 (9.47%) DHCP
24 263 (9.40%) Linux
25 258 (9.22%) Problem Management
26 256 (9.15%) MS Exchange
26 256 (9.15%) Citrix
26 256 (9.15%) Microsoft Certification

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 256 (9.15%) MS Exchange
2 188 (6.72%) SharePoint
3 106 (3.79%) Exchange Server 2013
4 104 (3.72%) Skype for Business
5 78 (2.79%) Exchange Server 2010
6 65 (2.32%) IIS
7 31 (1.11%) Apache
8 29 (1.04%) Confluence
9 19 (0.68%) Exchange Server 2007
10 15 (0.54%) nginx
11 12 (0.43%) BizTalk Server
12 11 (0.39%) WebLogic
13 9 (0.32%) SAS
14 7 (0.25%) CMS
15 6 (0.21%) Tomcat
16 5 (0.18%) IBM Notes
17 4 (0.14%) Blackberry Enterprise Server
17 4 (0.14%) MTS
17 4 (0.14%) Oracle SOA Suite
17 4 (0.14%) Oracle Workflow
Applications
1 437 (15.61%) Microsoft Office
2 99 (3.54%) Microsoft Excel
3 43 (1.54%) Microsoft PowerPoint
4 30 (1.07%) MS Visio
5 3 (0.11%) Acrobat
5 3 (0.11%) SPSS
6 2 (0.071%) Adobe Premiere
6 2 (0.071%) Avid Media Composer
6 2 (0.071%) Final Cut Pro
7 1 (0.036%) Adobe Creative Suite
7 1 (0.036%) Microsoft Project
Business Applications
1 20 (0.71%) Dynamics CRM
2 17 (0.61%) Remedy ITSM
3 16 (0.57%) Oracle EBS
4 15 (0.54%) Dynamics AX
5 12 (0.43%) Oracle Payables
6 11 (0.39%) Oracle Subledger Accounting
7 9 (0.32%) Magento
7 9 (0.32%) NetSuite
8 8 (0.29%) Oracle Cash Management
8 8 (0.29%) Oracle EBS R12
8 8 (0.29%) Oracle Receivables
9 7 (0.25%) Oracle ERP
9 7 (0.25%) SAP Hybris
10 5 (0.18%) assyst
10 5 (0.18%) Oracle Assets
10 5 (0.18%) Oracle Financials
10 5 (0.18%) Oracle General Ledger
10 5 (0.18%) Oracle Procure-to-Pay
11 4 (0.14%) Exchequer
11 4 (0.14%) Pegasus Opera
Cloud Services
1 789 (28.19%) Office 365
2 517 (18.47%) Azure
3 162 (5.79%) AWS
4 86 (3.07%) SaaS
5 74 (2.64%) Azure Active Directory
6 40 (1.43%) Power Platform
7 33 (1.18%) IaaS
8 28 (1.00%) Cloud Computing
9 27 (0.96%) GCP
10 25 (0.89%) Microsoft Flow
11 24 (0.86%) PaaS
11 24 (0.86%) ShareGate
12 22 (0.79%) PowerApps
13 20 (0.71%) Dynamics 365
14 16 (0.57%) Mimecast
15 14 (0.50%) OneDrive
16 10 (0.36%) Amazon EC2
16 10 (0.36%) Amazon S3
16 10 (0.36%) AWS CloudFormation
16 10 (0.36%) Virtual Private Cloud
Communications & Networking
1 328 (11.72%) DNS
2 322 (11.50%) Firewall
3 297 (10.61%) WAN
4 291 (10.40%) LAN
5 265 (9.47%) DHCP
6 205 (7.32%) TCP/IP
7 135 (4.82%) Wireless
8 132 (4.72%) VPN
9 124 (4.43%) Skype
10 117 (4.18%) Internet
11 97 (3.47%) VoIP
12 79 (2.82%) VLAN
13 70 (2.50%) Network Security
14 62 (2.22%) Wi-Fi
15 57 (2.04%) Cisco ASA
16 53 (1.89%) SAN
17 52 (1.86%) MPLS
18 49 (1.75%) SSL
19 45 (1.61%) Remote Desktop
20 44 (1.57%) Broadband
Database & Business Intelligence
1 254 (9.07%) SQL Server
2 45 (1.61%) SQL Server Reporting Services
3 43 (1.54%) SQL Server Integration Services
4 40 (1.43%) Relational Database
5 32 (1.14%) RDBMS
6 31 (1.11%) SQL Server 2016
7 28 (1.00%) Big Data
8 27 (0.96%) Data Warehouse
9 26 (0.93%) GIS
10 25 (0.89%) Oracle Database
11 21 (0.75%) SQL Server 2005
12 20 (0.71%) SQL Server 2012
12 20 (0.71%) SQL Server Analysis Services
13 19 (0.68%) PostgreSQL
13 19 (0.68%) SQL Server 2017
14 17 (0.61%) MySQL
15 15 (0.54%) Azure SQL Database
16 13 (0.46%) Power BI
17 9 (0.32%) OLTP
17 9 (0.32%) SQL Server 2008
Development Applications
1 65 (2.32%) JIRA
2 19 (0.68%) Visual Studio
3 18 (0.64%) SQL Server Management Studio (SSMS)
4 11 (0.39%) Jenkins
4 11 (0.39%) VSS/SourceSafe
5 8 (0.29%) InstallShield
5 8 (0.29%) MSI
6 7 (0.25%) Git (software)
7 6 (0.21%) Visual Studio Team System
8 5 (0.18%) Team Foundation Server
8 5 (0.18%) webpack
8 5 (0.18%) WinDbg
9 4 (0.14%) Subversion
10 3 (0.11%) Eclipse
10 3 (0.11%) IntelliJ
11 2 (0.071%) Oracle Forms
11 2 (0.071%) Rational DOORS
11 2 (0.071%) Rational Team Concert
12 1 (0.036%) Bitbucket
12 1 (0.036%) Hudson
General
1 438 (15.65%) Finance
2 147 (5.25%) Telecoms
3 135 (4.82%) Retail
4 94 (3.36%) Legal
5 78 (2.79%) Public Sector
6 72 (2.57%) Banking
7 48 (1.71%) Law
8 35 (1.25%) Marketing
9 29 (1.04%) Manufacturing
10 23 (0.82%) Back Office
11 20 (0.71%) Local Government
12 19 (0.68%) Automotive
13 13 (0.46%) Billing
13 13 (0.46%) Investment Banking
13 13 (0.46%) Pharmaceutical
14 12 (0.43%) Advertising
15 11 (0.39%) Financial Institution
16 10 (0.36%) Electronics
16 10 (0.36%) Front Office
16 10 (0.36%) General Ledger
Job Titles
1 593 (21.19%) Analyst
2 371 (13.25%) Support Engineer
3 267 (9.54%) Service Manager
4 253 (9.04%) Support Analyst
5 231 (8.25%) Service Analyst
6 217 (7.75%) Service Desk Analyst
7 193 (6.90%) IT Support
8 154 (5.50%) Delivery Manager
9 146 (5.22%) 2nd Line Support
10 140 (5.00%) IT Manager
11 129 (4.61%) Desktop Support
12 124 (4.43%) Infrastructure Engineer
12 124 (4.43%) Service Delivery Manager
13 119 (4.25%) Network Engineer
14 113 (4.04%) 1st Line Support
14 113 (4.04%) IT Engineer
15 109 (3.89%) Team Leader
16 104 (3.72%) Applications Support
17 92 (3.29%) 2nd Line Engineer
18 90 (3.22%) Service Desk Support
Libraries, Frameworks & Software Standards
1 79 (2.82%) .NET
2 58 (2.07%) ASP.NET
3 54 (1.93%) XML
4 38 (1.36%) CSS
5 34 (1.21%) HTML
6 33 (1.18%) LDAP
7 28 (1.00%) Middleware
8 27 (0.96%) Kafka
9 24 (0.86%) .NET Core
9 24 (0.86%) ASP.NET Core
10 23 (0.82%) XSLT
11 22 (0.79%) AngularJS
11 22 (0.79%) Web Services
12 21 (0.75%) ASP.NET MVC
13 20 (0.71%) ASP.NET Web API
14 19 (0.68%) .NET Framework
14 19 (0.68%) XML Messaging
15 17 (0.61%) Entity Framework
15 17 (0.61%) React
15 17 (0.61%) WCF
Miscellaneous
1 256 (9.15%) Management Information System
2 245 (8.75%) Analytical Skills
3 220 (7.86%) Data Centre
4 116 (4.14%) Self-Motivation
5 74 (2.64%) Video Conferencing
6 67 (2.39%) Clustering
7 63 (2.25%) Driving Licence
8 49 (1.75%) Enterprise Software
9 38 (1.36%) Replication
10 37 (1.32%) Hybrid Cloud
11 34 (1.21%) iPhone
12 33 (1.18%) Public Cloud
13 32 (1.14%) User Experience
14 27 (0.96%) iPad
15 25 (0.89%) Greenfield Project
15 25 (0.89%) NHS
15 25 (0.89%) Smartphone
16 24 (0.86%) Client/Server
17 21 (0.75%) Private Cloud
18 20 (0.71%) PKI
Operating Systems
1 1,257 (44.91%) Windows
2 474 (16.93%) Windows Server
3 409 (14.61%) Windows 10
4 263 (9.40%) Linux
5 221 (7.90%) Windows 7
6 176 (6.29%) Windows Server 2012
7 169 (6.04%) Windows Server 2008
8 132 (4.72%) Unix
9 75 (2.68%) Windows 8
10 67 (2.39%) Solaris
11 53 (1.89%) Apple iOS
12 44 (1.57%) Windows Server 2003
13 30 (1.07%) Mac OS
14 29 (1.04%) Windows XP
15 24 (0.86%) Android
16 19 (0.68%) Debian
17 17 (0.61%) AIX
18 16 (0.57%) Mac OS X
19 13 (0.46%) SUSE
20 12 (0.43%) CentOS
Processes & Methodologies
1 980 (35.01%) ITIL
2 403 (14.40%) Service Delivery
3 399 (14.26%) Problem-Solving
4 320 (11.43%) Service Management
5 305 (10.90%) Agile Software Development
6 290 (10.36%) Incident Management
7 258 (9.22%) Problem Management
8 229 (8.18%) ITSM
9 226 (8.07%) Information Security
10 221 (7.90%) Change Management
11 210 (7.50%) Project Management
12 196 (7.00%) Mentoring
13 176 (6.29%) Infrastructure Engineering
14 169 (6.04%) Continuous Improvement
15 158 (5.64%) DevOps
16 157 (5.61%) Ticket Management
17 155 (5.54%) Stakeholder Management
18 149 (5.32%) Root Cause Analysis
19 135 (4.82%) Project Delivery
20 132 (4.72%) Change Control
Programming Languages
1 389 (13.90%) SQL
2 168 (6.00%) PowerShell
3 75 (2.68%) C#
4 59 (2.11%) C
5 47 (1.68%) Python
6 42 (1.50%) JavaScript
7 34 (1.21%) Java
8 30 (1.07%) Ruby
8 30 (1.07%) T-SQL
9 26 (0.93%) Bash Shell
10 20 (0.71%) VBScript
11 17 (0.61%) TypeScript
12 16 (0.57%) PL/SQL
13 13 (0.46%) PHP
14 10 (0.36%) Korn
15 9 (0.32%) C++
16 8 (0.29%) Bourne shell
16 8 (0.29%) C-shell
16 8 (0.29%) Go
16 8 (0.29%) Perl
Qualifications
1 256 (9.15%) Microsoft Certification
2 218 (7.79%) Cisco Certification
3 200 (7.15%) Degree
4 143 (5.11%) Security Cleared
5 128 (4.57%) CCNA
6 107 (3.82%) ITIL Certification
7 100 (3.57%) CCNP
7 100 (3.57%) MCP
8 97 (3.47%) SC Cleared
9 88 (3.14%) MCSE
10 82 (2.93%) MCSA
11 61 (2.18%) A+ Certification
12 54 (1.93%) CISSP
13 37 (1.32%) CISM
14 26 (0.93%) (ISC)2 CCSP
14 26 (0.93%) CISA
15 25 (0.89%) DV Cleared
16 24 (0.86%) DBS Check
17 22 (0.79%) CRISC
17 22 (0.79%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 113 (4.04%) ISO/IEC 27001
2 59 (2.11%) QA
3 58 (2.07%) ISO 9001
4 56 (2.00%) GDPR
5 51 (1.82%) PCI DSS
6 34 (1.21%) ISO/IEC 20000
7 19 (0.68%) Sarbanes-Oxley
8 17 (0.61%) COBIT
9 16 (0.57%) NIST
10 12 (0.43%) Data Quality
11 11 (0.39%) Cyber Essentials
11 11 (0.39%) PMO
12 8 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 4 (0.14%) BS25999
13 4 (0.14%) Cyber Essentials PLUS
13 4 (0.14%) ISO 22301
14 3 (0.11%) ISO 9000
14 3 (0.11%) Solvency II
15 2 (0.071%) GAAP
15 2 (0.071%) HL7
System Software
1 944 (33.73%) Active Directory
2 297 (10.61%) VMware Infrastructure
3 160 (5.72%) Hyper-V
4 79 (2.82%) Firmware
5 74 (2.64%) XenApp
6 72 (2.57%) VMware ESXi
7 45 (1.61%) vSphere
8 41 (1.46%) Virtual Machines
9 40 (1.43%) XenDesktop
10 37 (1.32%) Terminal Services
11 32 (1.14%) Virtual Servers
12 29 (1.04%) UAG
13 28 (1.00%) Docker
14 24 (0.86%) Virtual Desktop
15 22 (0.79%) NFS
16 15 (0.54%) VMware Workstation
17 9 (0.32%) Microsoft Virtual Server
18 8 (0.29%) Microsoft App-V
19 7 (0.25%) BitLocker
20 6 (0.21%) VirtualBox
Systems Management
1 288 (10.29%) SCCM
2 76 (2.72%) Microsoft Intune
3 55 (1.96%) SCOM
4 49 (1.75%) WSUS
5 40 (1.43%) Cisco Prime
6 34 (1.21%) McAfee ePO
7 30 (1.07%) Ansible
8 24 (0.86%) Kubernetes
9 23 (0.82%) PaperCut
10 21 (0.75%) AirWatch
11 20 (0.71%) Norton AntiVirus
12 17 (0.61%) Backup Exec
12 17 (0.61%) Single Sign-On
13 16 (0.57%) Forefront Identity Manager
13 16 (0.57%) Nagios
14 15 (0.54%) Cisco CUCM
14 15 (0.54%) Opscode Chef
14 15 (0.54%) Puppet
15 13 (0.46%) Jamf Pro
15 13 (0.46%) Symantec Endpoint Protection
Vendors
1 1,145 (40.91%) Microsoft
2 403 (14.40%) VMware
3 366 (13.08%) Cisco
4 256 (9.15%) Citrix
5 139 (4.97%) ServiceNow
6 136 (4.86%) HP
7 128 (4.57%) Oracle
8 98 (3.50%) Apple
9 94 (3.36%) Juniper
10 83 (2.97%) SolarWinds
11 77 (2.75%) Dell
12 72 (2.57%) Avaya
13 71 (2.54%) IBM
14 66 (2.36%) Veeam
15 59 (2.11%) Remedy
15 59 (2.11%) Salesforce.com
16 58 (2.07%) SAP
17 52 (1.86%) Symantec
18 50 (1.79%) CheckPoint
19 48 (1.71%) Palo Alto