Period
to 20 August 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 141 156 152
Rank change year-on-year +15 -4 -41
Permanent jobs citing SLA 3,327 3,499 3,930
As % of all permanent IT jobs advertised in England 2.54% 2.22% 2.38%
As % of the Quality Assurance & Compliance category 18.83% 16.81% 19.35%
Number of salaries quoted 2,451 2,651 3,122
England median annual salary £40,000 £39,000 £37,500
Median salary % change year-on-year +2.56% +4.00% -
10th Percentile £21,250 £21,000 £21,000
90th Percentile £71,250 £63,750 £65,000
UK median annual salary £40,000 £39,000 £37,500
% change year-on-year +2.56% +4.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 17,668 20,815 20,307
As % of all permanent IT jobs advertised in England 13.49% 13.19% 12.28%
Number of salaries quoted 13,080 15,806 15,254
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,079 £28,750 £27,250
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% -1.03%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 20 August 2019.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +19 875 £40,000 -5.88% 131
London +13 817 £50,000 +11.11% 100
North of England +29 707 £37,500 +15.38% 143
Midlands +20 459 £31,500 -12.50% 103
North West +52 376 £37,500 +25.00% 80
West Midlands 0 289 £35,000 -2.78% 69
Yorkshire -6 263 £42,000 +27.27% 50
East of England +22 246 £35,000 +4.48% 51
South West -20 206 £32,000 -8.57% 66
East Midlands +33 170 £27,500 -14.06% 34
North East +28 68 £30,750 -18.00% 13
SLA
UK

For the 6 months to 20 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,391 (41.81%) ITIL
2 1,276 (38.35%) Windows
3 1,124 (33.78%) Microsoft
4 873 (26.24%) Active Directory
5 680 (20.44%) Problem-Solving
6 669 (20.11%) Service Delivery
7 627 (18.85%) Office 365
8 539 (16.20%) Finance
9 535 (16.08%) Windows Server
10 515 (15.48%) VMware
11 494 (14.85%) Microsoft Office
12 481 (14.46%) SQL
13 471 (14.16%) Cisco
14 458 (13.77%) Service Management
15 426 (12.80%) Microsoft Azure
16 375 (11.27%) Incident Management
17 371 (11.15%) Firewall
18 367 (11.03%) Analytical Skills
19 356 (10.70%) Citrix
20 350 (10.52%) VMware Infrastructure
21 346 (10.40%) Management Information System
22 339 (10.19%) Windows 10
23 333 (10.01%) Windows 7
24 309 (9.29%) Change Management
25 304 (9.14%) WAN
26 298 (8.96%) Linux
27 295 (8.87%) Hyper-V
28 292 (8.78%) Continuous Improvement
29 281 (8.45%) DNS
30 277 (8.33%) Degree

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 257 (7.72%) MS Exchange
2 179 (5.38%) SharePoint
3 93 (2.80%) IIS
4 76 (2.28%) Skype for Business
5 73 (2.19%) Exchange Server 2013
6 72 (2.16%) Exchange Server 2010
7 54 (1.62%) Apache
8 33 (0.99%) SAS
9 32 (0.96%) OpenStack
10 28 (0.84%) Confluence
11 23 (0.69%) Tomcat
12 18 (0.54%) CMS
12 18 (0.54%) Exchange Server 2007
13 14 (0.42%) IBM Notes
14 12 (0.36%) BizTalk Server
14 12 (0.36%) SharePoint 2013
15 11 (0.33%) Blackberry Enterprise Server
15 11 (0.33%) WebSphere
16 10 (0.30%) JBoss
16 10 (0.30%) Oracle SOA Suite
Applications
1 494 (14.85%) Microsoft Office
2 245 (7.36%) Microsoft Excel
3 86 (2.58%) Microsoft PowerPoint
4 55 (1.65%) MS Visio
5 24 (0.72%) Microsoft Project
6 8 (0.24%) Acrobat
7 1 (0.030%) Adobe Creative Suite
7 1 (0.030%) Spreadsheet
7 1 (0.030%) Windchill
Business Applications
1 33 (0.99%) Remedy ITSM
2 25 (0.75%) Dynamics CRM
3 20 (0.60%) Dynamics NAV
4 19 (0.57%) Dynamics AX
5 11 (0.33%) Oracle EBS
6 10 (0.30%) Oracle Assets
6 10 (0.30%) SAP Hybris
7 9 (0.27%) CSG Singleview
7 9 (0.27%) NetSuite
8 8 (0.24%) Oracle EBS R12
8 8 (0.24%) SAP ERP
9 7 (0.21%) Sage X3
10 6 (0.18%) Oracle ERP
10 6 (0.18%) Oracle Payables
10 6 (0.18%) SAP PP
11 5 (0.15%) Oracle Receivables
11 5 (0.15%) Oracle Subledger Accounting
11 5 (0.15%) SAP CO
11 5 (0.15%) SAP FI
11 5 (0.15%) SAP FI/CO
Cloud Services
1 627 (18.85%) Office 365
2 426 (12.80%) Microsoft Azure
3 200 (6.01%) Amazon AWS
4 90 (2.71%) SaaS
5 70 (2.10%) IaaS
6 64 (1.92%) Azure Active Directory
7 53 (1.59%) PaaS
8 48 (1.44%) Power Platform
9 41 (1.23%) Cloud Computing
10 34 (1.02%) Dynamics 365
11 21 (0.63%) OneDrive
12 18 (0.54%) G Suite
13 14 (0.42%) Google Cloud Platform
14 13 (0.39%) Amazon S3
14 13 (0.39%) AWS CloudFormation
14 13 (0.39%) IBM Cloud
15 12 (0.36%) Mimecast
16 11 (0.33%) BPaaS
17 9 (0.27%) iPaaS
18 8 (0.24%) Azure ExpressRoute
Communications & Networking
1 371 (11.15%) Firewall
2 304 (9.14%) WAN
3 281 (8.45%) DNS
4 272 (8.18%) LAN
5 230 (6.91%) DHCP
6 204 (6.13%) TCP/IP
7 180 (5.41%) VPN
8 179 (5.38%) Wireless
9 132 (3.97%) Network Security
10 128 (3.85%) VoIP
11 121 (3.64%) SAN
12 119 (3.58%) Internet
13 90 (2.71%) Skype
14 83 (2.49%) Cisco ASA
15 73 (2.19%) BGP
16 68 (2.04%) VLAN
17 66 (1.98%) Remote Desktop
18 58 (1.74%) MPLS
18 58 (1.74%) Wi-Fi
19 55 (1.65%) Broadband
Database & Business Intelligence
1 225 (6.76%) SQL Server
2 53 (1.59%) SQL Server Reporting Services
3 52 (1.56%) SQL Server Integration Services
4 42 (1.26%) Power BI
5 38 (1.14%) Relational Database
6 34 (1.02%) Oracle Database
7 32 (0.96%) Data Warehouse
8 29 (0.87%) MySQL
9 23 (0.69%) SQL Server Analysis Services
10 21 (0.63%) SQL Server 2008
11 19 (0.57%) SQL Server 2012
12 17 (0.51%) Oracle Reports
13 15 (0.45%) MS Access
14 14 (0.42%) PostgreSQL
15 13 (0.39%) Qlik Sense
15 13 (0.39%) SQL Server 2016
16 12 (0.36%) Microsoft Analysis Services
16 12 (0.36%) OLAP
17 11 (0.33%) RDBMS
18 10 (0.30%) SAP BW
Development Applications
1 98 (2.95%) JIRA
2 30 (0.90%) Team Foundation Server
3 25 (0.75%) MSI
3 25 (0.75%) Visual Studio Team System
4 22 (0.66%) Git (software)
5 20 (0.60%) InstallShield
6 13 (0.39%) Visual Studio
7 12 (0.36%) Jenkins
8 11 (0.33%) Maven
9 8 (0.24%) Sonatype Nexus
9 8 (0.24%) SQL Server Management Studio (SSMS)
10 6 (0.18%) Cucumber
10 6 (0.18%) Oracle APEX
10 6 (0.18%) Selenium
11 4 (0.12%) CA Release Automation
11 4 (0.12%) Gradle
11 4 (0.12%) Subversion
12 3 (0.090%) Bitbucket
12 3 (0.090%) Octopus Deploy
12 3 (0.090%) WinDbg
General
1 539 (16.20%) Finance
2 224 (6.73%) Telecoms
3 200 (6.01%) Retail
4 188 (5.65%) Public Sector
5 121 (3.64%) Law
6 82 (2.46%) Marketing
7 74 (2.22%) Legal
8 72 (2.16%) Banking
9 65 (1.95%) Billing
10 58 (1.74%) Manufacturing
11 37 (1.11%) Back Office
12 30 (0.90%) Electronics
13 20 (0.60%) Advertising
14 17 (0.51%) Financial Institution
15 15 (0.45%) Aerospace
16 13 (0.39%) Games
17 12 (0.36%) Front Office
18 11 (0.33%) Investment Banking
18 11 (0.33%) Local Government
19 9 (0.27%) Police
Job Titles
1 834 (25.07%) Analyst
2 386 (11.60%) Service Analyst
3 355 (10.67%) Service Manager
4 349 (10.49%) Service Desk Analyst
5 295 (8.87%) Support Analyst
6 288 (8.66%) Support Engineer
7 234 (7.03%) Delivery Manager
8 213 (6.40%) Service Delivery Manager
9 191 (5.74%) IT Support
10 183 (5.50%) Applications Support
11 179 (5.38%) Infrastructure Engineer
12 151 (4.54%) 2nd Line Support
13 146 (4.39%) Network Engineer
14 134 (4.03%) IT Manager
15 130 (3.91%) IT Analyst
16 126 (3.79%) IT Engineer
17 103 (3.10%) 3rd Line Engineer
18 102 (3.07%) Technical Support
19 101 (3.04%) Team Leader
20 96 (2.89%) Desktop Support
Libraries, Frameworks & Software Standards
1 77 (2.31%) .NET
2 75 (2.25%) Web Services
3 52 (1.56%) HTML
4 46 (1.38%) ASP.NET
5 43 (1.29%) XML
6 39 (1.17%) CSS
7 35 (1.05%) Middleware
8 25 (0.75%) jQuery
9 20 (0.60%) LDAP
10 18 (0.54%) AngularJS
10 18 (0.54%) JSON
11 17 (0.51%) XSLT
12 15 (0.45%) .NET Framework
13 14 (0.42%) Node.js
13 14 (0.42%) XML Messaging
14 13 (0.39%) XMPP
15 11 (0.33%) LAMP
15 11 (0.33%) XSD
16 10 (0.30%) REST
17 9 (0.27%) HTML5
Miscellaneous
1 367 (11.03%) Analytical Skills
2 346 (10.40%) Management Information System
3 214 (6.43%) Data Centre
4 209 (6.28%) Self-Motivation
5 81 (2.43%) User Experience
6 71 (2.13%) Driving Licence
7 67 (2.01%) Public Cloud
8 65 (1.95%) Hybrid Cloud
9 63 (1.89%) Replication
10 51 (1.53%) Video Conferencing
11 48 (1.44%) Clustering
12 46 (1.38%) iPhone
13 42 (1.26%) Enterprise Software
14 39 (1.17%) Private Cloud
15 38 (1.14%) Smartphone
16 36 (1.08%) Blackberry
17 26 (0.78%) CMDB
17 26 (0.78%) e-Learning
18 23 (0.69%) iSeries
19 21 (0.63%) Smart Meter
Operating Systems
1 1,276 (38.35%) Windows
2 535 (16.08%) Windows Server
3 339 (10.19%) Windows 10
4 333 (10.01%) Windows 7
5 298 (8.96%) Linux
6 163 (4.90%) Windows Server 2012
7 159 (4.78%) Windows Server 2008
8 148 (4.45%) Unix
9 102 (3.07%) Windows 8
10 57 (1.71%) Apple iOS
11 49 (1.47%) Android
12 44 (1.32%) Windows Server 2003
13 40 (1.20%) Mac OS
14 39 (1.17%) Red Hat Enterprise Linux
15 30 (0.90%) Windows XP
16 28 (0.84%) Solaris
17 21 (0.63%) Windows 2000
18 19 (0.57%) Debian
18 19 (0.57%) Mac OS X
19 16 (0.48%) CentOS
Processes & Methodologies
1 1,391 (41.81%) ITIL
2 680 (20.44%) Problem-Solving
3 669 (20.11%) Service Delivery
4 458 (13.77%) Service Management
5 375 (11.27%) Incident Management
6 309 (9.29%) Change Management
7 292 (8.78%) Continuous Improvement
8 267 (8.03%) ITSM
9 258 (7.75%) Problem Management
10 257 (7.72%) Agile Software Development
11 223 (6.70%) Infrastructure Engineering
12 218 (6.55%) Project Management
13 185 (5.56%) Information Security
14 182 (5.47%) DevOps
15 158 (4.75%) Line Management
16 156 (4.69%) Root Cause Analysis
17 153 (4.60%) Disaster Recovery
18 152 (4.57%) Stakeholder Management
19 149 (4.48%) ITIL V3
20 141 (4.24%) Ticket Management
Programming Languages
1 481 (14.46%) SQL
2 160 (4.81%) PowerShell
3 91 (2.74%) Java
4 87 (2.61%) C
5 71 (2.13%) JavaScript
6 63 (1.89%) C#
7 59 (1.77%) Python
8 40 (1.20%) T-SQL
9 36 (1.08%) Perl
10 35 (1.05%) Bash Shell
11 32 (0.96%) PHP
12 28 (0.84%) Ruby
13 18 (0.54%) C++
14 11 (0.33%) PL/SQL
14 11 (0.33%) VB
14 11 (0.33%) VB.NET
15 10 (0.30%) XPath
16 9 (0.27%) JCL
17 7 (0.21%) Shell Script
17 7 (0.21%) VBScript
Qualifications
1 277 (8.33%) Degree
2 260 (7.81%) Cisco Certification
3 236 (7.09%) Microsoft Certification
4 220 (6.61%) Security Cleared
5 164 (4.93%) SC Cleared
6 158 (4.75%) CCNP
7 148 (4.45%) CCNA
8 140 (4.21%) ITIL Foundation Certificate
9 132 (3.97%) ITIL Certification
10 109 (3.28%) MCSE
11 77 (2.31%) MCP
12 64 (1.92%) MCSA
13 63 (1.89%) A+ Certification
14 37 (1.11%) VMware Certified Professional (VCP)
15 34 (1.02%) Computer Science Degree
16 33 (0.99%) DV Cleared
17 29 (0.87%) JNCIA
18 28 (0.84%) JNCIS
19 18 (0.54%) CISSP
20 16 (0.48%) PMP
Quality Assurance & Compliance
1 135 (4.06%) ISO/IEC 27001
2 69 (2.07%) QA
3 68 (2.04%) ISO 9001
4 47 (1.41%) GDPR
5 38 (1.14%) PCI DSS
6 20 (0.60%) ISO/IEC 20000
7 18 (0.54%) PMO
8 11 (0.33%) Cyber Essentials
9 10 (0.30%) Data Quality
10 8 (0.24%) Cyber Essentials PLUS
11 7 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 5 (0.15%) ISO 22301
13 4 (0.12%) NIST
13 4 (0.12%) Sarbanes-Oxley
14 2 (0.060%) COBIT
14 2 (0.060%) ITGC
15 1 (0.030%) Basel II
15 1 (0.030%) BS7666
15 1 (0.030%) BS7799
15 1 (0.030%) ISO 9000
System Software
1 873 (26.24%) Active Directory
2 350 (10.52%) VMware Infrastructure
3 295 (8.87%) Hyper-V
4 119 (3.58%) XenApp
5 60 (1.80%) vSphere
6 54 (1.62%) Docker
7 48 (1.44%) XenDesktop
8 45 (1.35%) Virtual Machines
8 45 (1.35%) VMware ESXi
9 38 (1.14%) Firmware
10 32 (0.96%) Virtual Servers
11 25 (0.75%) Microsoft App-V
11 25 (0.75%) NFS
12 15 (0.45%) Microsoft Virtual Server
12 15 (0.45%) Virtual Desktop
13 13 (0.39%) Terminal Services
14 11 (0.33%) BitLocker
14 11 (0.33%) DFS Replication
14 11 (0.33%) Terminal Server
14 11 (0.33%) VMware Server
Systems Management
1 180 (5.41%) SCCM
2 51 (1.53%) WSUS
3 47 (1.41%) Ansible
4 37 (1.11%) Opscode Chef
4 37 (1.11%) Puppet
5 28 (0.84%) SCOM
6 27 (0.81%) Kubernetes
7 26 (0.78%) vCenter Server
8 24 (0.72%) Backup Exec
8 24 (0.72%) Cisco CUCM
9 23 (0.69%) Cisco UCCX
10 22 (0.66%) FortiGate
10 22 (0.66%) Nagios
11 21 (0.63%) HP Data Protector
12 16 (0.48%) Systems Management Server (SMS)
13 13 (0.39%) Terraform
14 12 (0.36%) Microsoft Intune
14 12 (0.36%) ServiceCenter
15 9 (0.27%) OpenView
15 9 (0.27%) Tivoli
Vendors
1 1,124 (33.78%) Microsoft
2 515 (15.48%) VMware
3 471 (14.16%) Cisco
4 356 (10.70%) Citrix
5 214 (6.43%) HP
6 166 (4.99%) ServiceNow
7 132 (3.97%) Dell
8 126 (3.79%) Oracle
9 113 (3.40%) Veeam
10 100 (3.01%) Juniper
11 97 (2.92%) Remedy
12 93 (2.80%) IBM
13 92 (2.77%) CheckPoint
14 90 (2.71%) SAP
15 86 (2.58%) Palo Alto
16 80 (2.40%) Sony
17 67 (2.01%) SolarWinds
18 65 (1.95%) Apple
19 56 (1.68%) EMC
20 54 (1.62%) Meraki