Period
to 4 June 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 4 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
4 Jun 2020
Same period 2019 Same period 2018
Rank 160 148 154
Rank change year-on-year -12 +6 -11
Permanent jobs citing SLA 1,778 3,215 3,632
As % of all permanent jobs advertised in England 2.22% 2.43% 2.27%
As % of the Quality Assurance & Compliance category 17.93% 17.25% 17.44%
Number of salaries quoted 1,442 2,426 2,825
Median annual salary £40,000 £39,438 £37,500
Median salary % change year-on-year +1.43% +5.17% -
10th Percentile £23,500 £21,250 £21,000
90th Percentile £71,250 £70,000 £63,750
UK median annual salary £38,000 £39,375 £37,500
% change year-on-year -3.49% +5.00% +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 9,919 18,637 20,824
As % of all permanent IT jobs advertised in England 12.36% 14.10% 12.99%
Number of salaries quoted 7,609 13,590 16,066
Median annual salary £54,000 £50,000 £50,000
Median salary % change year-on-year +8.00% - +5.26%
10th Percentile £30,000 £27,988 £28,250
90th Percentile £85,000 £83,750 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 4 June 2020.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 4 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 546 £47,750 +0.53% 9
South East -16 408 £40,000 - 21
North of England -1 313 £35,000 -6.67% 28
Midlands -10 223 £32,500 - 15
North West -4 170 £37,500 - 14
East of England +1 154 £40,000 +14.29% 6
West Midlands -19 137 £32,500 -7.20% 10
South West +18 128 £29,750 -0.83% 19
Yorkshire +13 100 £37,250 -15.91% 11
East Midlands +27 83 £29,250 +8.33% 5
North East -5 43 £32,500 - 3
SLA
UK

For the 6 months to 4 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 750 (42.18%) Windows
2 667 (37.51%) Microsoft
3 593 (33.35%) ITIL
4 541 (30.43%) Active Directory
5 443 (24.92%) Office 365
6 332 (18.67%) Windows Server
7 306 (17.21%) VMware
7 306 (17.21%) Azure
8 294 (16.54%) SQL
9 278 (15.64%) Problem-Solving
10 276 (15.52%) Cisco
11 259 (14.57%) Service Delivery
12 253 (14.23%) Microsoft Office
13 248 (13.95%) LAN
14 239 (13.44%) Finance
15 230 (12.94%) Firewall
16 225 (12.65%) WAN
17 222 (12.49%) Service Management
18 221 (12.43%) VMware Infrastructure
19 208 (11.70%) DNS
20 202 (11.36%) Windows 10
21 170 (9.56%) Problem Management
22 168 (9.45%) Linux
23 165 (9.28%) Cisco Certification
24 161 (9.06%) Agile Software Development
25 158 (8.89%) Microsoft Certification
26 155 (8.72%) Change Management
27 154 (8.66%) MS Exchange
28 153 (8.61%) DHCP
28 153 (8.61%) SCCM

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 154 (8.66%) MS Exchange
2 100 (5.62%) SharePoint
3 75 (4.22%) Exchange Server 2013
4 56 (3.15%) Exchange Server 2010
5 41 (2.31%) Skype for Business
6 36 (2.02%) IIS
7 23 (1.29%) Confluence
8 16 (0.90%) Apache
9 10 (0.56%) CMS
10 9 (0.51%) SAS
11 7 (0.39%) BizTalk Server
11 7 (0.39%) Oracle Workflow
12 6 (0.34%) WebLogic
13 4 (0.22%) Elasticsearch
13 4 (0.22%) nginx
14 3 (0.17%) Apache Solr
14 3 (0.17%) MQSeries
14 3 (0.17%) WebSphere
14 3 (0.17%) WildFly
15 2 (0.11%) IBM Notes
Applications
1 253 (14.23%) Microsoft Office
2 74 (4.16%) Microsoft Excel
3 31 (1.74%) Microsoft PowerPoint
4 3 (0.17%) MS Visio
4 3 (0.17%) SPSS
5 2 (0.11%) Adobe Premiere
5 2 (0.11%) Avid Media Composer
5 2 (0.11%) Final Cut Pro
5 2 (0.11%) Microsoft Project
6 1 (0.056%) Acrobat
Business Applications
1 12 (0.67%) Magento
1 12 (0.67%) Remedy ITSM
2 11 (0.62%) Oracle EBS
3 10 (0.56%) SAP Hybris
4 7 (0.39%) Oracle Applications
4 7 (0.39%) Oracle EBS R12
5 6 (0.34%) Dynamics CRM
5 6 (0.34%) Oracle Payables
6 5 (0.28%) Oracle Cash Management
6 5 (0.28%) Oracle Subledger Accounting
7 4 (0.22%) Oracle Procure-to-Pay
7 4 (0.22%) SAP S/4HANA
8 3 (0.17%) Exchequer
8 3 (0.17%) Line 50
8 3 (0.17%) Oracle General Ledger
8 3 (0.17%) Pegasus Opera
8 3 (0.17%) Sage 200
9 2 (0.11%) assyst
9 2 (0.11%) Oracle Receivables
9 2 (0.11%) Shopify
Cloud Services
1 443 (24.92%) Office 365
2 306 (17.21%) Azure
3 92 (5.17%) AWS
4 72 (4.05%) SaaS
5 35 (1.97%) Azure Active Directory
6 28 (1.57%) Power Platform
7 26 (1.46%) AWS CloudFormation
8 21 (1.18%) Cloud Computing
9 20 (1.12%) Mimecast
10 18 (1.01%) IaaS
11 17 (0.96%) Power Automate
11 17 (0.96%) Serverless
12 15 (0.84%) GCP
12 15 (0.84%) PaaS
13 14 (0.79%) Amazon EC2
13 14 (0.79%) Amazon S3
13 14 (0.79%) Virtual Private Cloud
14 12 (0.67%) Slack
15 11 (0.62%) Dynamics 365
16 9 (0.51%) ShareGate
Communications & Networking
1 248 (13.95%) LAN
2 230 (12.94%) Firewall
3 225 (12.65%) WAN
4 208 (11.70%) DNS
5 153 (8.61%) DHCP
6 130 (7.31%) TCP/IP
7 103 (5.79%) VPN
8 88 (4.95%) VoIP
9 85 (4.78%) Internet
10 80 (4.50%) Wireless
11 70 (3.94%) Wi-Fi
12 66 (3.71%) Network Security
13 51 (2.87%) VLAN
14 49 (2.76%) Cisco ASA
15 47 (2.64%) Skype
16 37 (2.08%) MPLS
16 37 (2.08%) SSL
17 34 (1.91%) SAN
18 32 (1.80%) BGP
19 30 (1.69%) Broadband
Database & Business Intelligence
1 149 (8.38%) SQL Server
2 26 (1.46%) Relational Database
3 22 (1.24%) SQL Server 2012
4 19 (1.07%) RDBMS
5 18 (1.01%) Oracle Database
6 17 (0.96%) SQL Server 2016
6 17 (0.96%) SQL Server Reporting Services
7 15 (0.84%) SQL Server Integration Services
8 14 (0.79%) Data Warehouse
9 13 (0.73%) GIS
10 12 (0.67%) Power BI
10 12 (0.67%) SQL Server Analysis Services
11 9 (0.51%) BusinessObjects
12 8 (0.45%) MySQL
12 8 (0.45%) SQL Server 2017
13 7 (0.39%) Big Data
13 7 (0.39%) DB2
13 7 (0.39%) Oracle Reports
14 6 (0.34%) Amazon RDS
14 6 (0.34%) SQL Server 2005
Development Applications
1 44 (2.47%) JIRA
2 17 (0.96%) Jenkins
3 12 (0.67%) Octopus Deploy
4 11 (0.62%) Git (software)
5 7 (0.39%) WinDbg
6 5 (0.28%) SQL Server Management Studio (SSMS)
6 5 (0.28%) webpack
7 4 (0.22%) Artifactory
7 4 (0.22%) RStudio
7 4 (0.22%) Sonatype Nexus
8 3 (0.17%) Metasploit
8 3 (0.17%) Oracle Forms
8 3 (0.17%) Toad
8 3 (0.17%) Visual Studio
8 3 (0.17%) VSS/SourceSafe
9 2 (0.11%) Subversion
10 1 (0.056%) CruiseControl
10 1 (0.056%) Rational DOORS
10 1 (0.056%) Selenium
10 1 (0.056%) TeamCity
General
1 239 (13.44%) Finance
2 92 (5.17%) Telecoms
3 77 (4.33%) Retail
4 69 (3.88%) Legal
5 56 (3.15%) Public Sector
6 44 (2.47%) Banking
7 27 (1.52%) Law
8 18 (1.01%) Advertising
9 17 (0.96%) Manufacturing
10 16 (0.90%) Local Government
11 14 (0.79%) Billing
12 12 (0.67%) Front Office
12 12 (0.67%) Marketing
13 11 (0.62%) Back Office
13 11 (0.62%) General Ledger
14 10 (0.56%) Games
15 6 (0.34%) Investment Banking
16 5 (0.28%) Automotive
17 4 (0.22%) Financial Institution
17 4 (0.22%) French Language
Job Titles
1 339 (19.07%) Analyst
2 244 (13.72%) Support Engineer
3 156 (8.77%) Support Analyst
4 151 (8.49%) Service Manager
5 120 (6.75%) IT Support
6 119 (6.69%) Service Analyst
7 112 (6.30%) 2nd Line Support
8 106 (5.96%) Service Desk Analyst
9 98 (5.51%) IT Engineer
10 86 (4.84%) Infrastructure Engineer
10 86 (4.84%) IT Manager
11 79 (4.44%) Delivery Manager
12 75 (4.22%) Desktop Support
12 75 (4.22%) Team Leader
13 74 (4.16%) Administrator
14 71 (3.99%) Applications Support
14 71 (3.99%) Network Engineer
15 70 (3.94%) 2nd Line Engineer
16 63 (3.54%) Service Delivery Manager
17 61 (3.43%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 37 (2.08%) XML
2 34 (1.91%) .NET
3 16 (0.90%) ASP.NET
4 15 (0.84%) HTML
5 14 (0.79%) Middleware
6 13 (0.73%) CSS
6 13 (0.73%) XML Messaging
7 11 (0.62%) JSON
8 10 (0.56%) J2EE
9 9 (0.51%) Spring
9 9 (0.51%) Web Services
9 9 (0.51%) XMPP
10 8 (0.45%) AngularJS
10 8 (0.45%) Node.js
10 8 (0.45%) SAML
10 8 (0.45%) XSLT
11 7 (0.39%) REST
12 6 (0.34%) ASP.NET MVC
12 6 (0.34%) ASP.NET Web API
12 6 (0.34%) LDAP
Miscellaneous
1 150 (8.44%) Analytical Skills
2 121 (6.81%) Management Information System
3 116 (6.52%) Data Centre
4 62 (3.49%) Self-Motivation
5 35 (1.97%) Clustering
5 35 (1.97%) Video Conferencing
6 33 (1.86%) Driving Licence
7 25 (1.41%) iPhone
8 22 (1.24%) Enterprise Software
9 21 (1.18%) Hybrid Cloud
9 21 (1.18%) Replication
10 19 (1.07%) Public Cloud
11 16 (0.90%) User Experience
11 16 (0.90%) Virtual Team
12 15 (0.84%) NHS
13 13 (0.73%) Cloud Native
13 13 (0.73%) Greenfield Project
14 12 (0.67%) e-Learning
15 11 (0.62%) Handset
15 11 (0.62%) iPad
Operating Systems
1 750 (42.18%) Windows
2 332 (18.67%) Windows Server
3 202 (11.36%) Windows 10
4 168 (9.45%) Linux
5 120 (6.75%) Windows 7
6 102 (5.74%) Windows Server 2016
7 101 (5.68%) Windows Server 2012
8 91 (5.12%) Windows Server 2008
9 64 (3.60%) Unix
10 52 (2.92%) Windows 8
11 37 (2.08%) Windows Server 2019
12 34 (1.91%) Apple iOS
13 30 (1.69%) Windows Server 2003
14 27 (1.52%) Android
15 23 (1.29%) Solaris
16 21 (1.18%) Windows XP
17 17 (0.96%) VMS
18 12 (0.67%) Debian
18 12 (0.67%) SUSE
19 11 (0.62%) CentOS
Processes & Methodologies
1 593 (33.35%) ITIL
2 278 (15.64%) Problem-Solving
3 259 (14.57%) Service Delivery
4 222 (12.49%) Service Management
5 170 (9.56%) Problem Management
6 161 (9.06%) Agile Software Development
7 155 (8.72%) Change Management
8 152 (8.55%) ITSM
9 149 (8.38%) Mentoring
10 148 (8.32%) Incident Management
11 140 (7.87%) Project Management
12 122 (6.86%) Continuous Improvement
13 112 (6.30%) Stakeholder Management
14 110 (6.19%) Infrastructure Engineering
15 105 (5.91%) DevOps
16 90 (5.06%) Root Cause Analysis
17 89 (5.01%) Project Delivery
18 84 (4.72%) Information Security
19 62 (3.49%) Change Control
20 59 (3.32%) Cybersecurity
Programming Languages
1 294 (16.54%) SQL
2 115 (6.47%) PowerShell
3 38 (2.14%) Python
4 36 (2.02%) C#
4 36 (2.02%) Java
5 31 (1.74%) Shell Script
6 18 (1.01%) C
6 18 (1.01%) JavaScript
7 17 (0.96%) PL/SQL
7 17 (0.96%) T-SQL
7 17 (0.96%) VBScript
8 13 (0.73%) Ruby
9 11 (0.62%) Perl
9 11 (0.62%) PHP
10 10 (0.56%) Bash Shell
11 4 (0.22%) Groovy
11 4 (0.22%) R
11 4 (0.22%) VBA
12 3 (0.17%) VB
12 3 (0.17%) VB.NET
Qualifications
1 165 (9.28%) Cisco Certification
2 158 (8.89%) Microsoft Certification
3 134 (7.54%) Security Cleared
4 122 (6.86%) Degree
5 113 (6.36%) CCNA
6 109 (6.13%) ITIL Certification
7 101 (5.68%) SC Cleared
8 80 (4.50%) MCSA
9 67 (3.77%) MCSE
10 58 (3.26%) MCP
11 53 (2.98%) CCNP
12 47 (2.64%) A+ Certification
13 32 (1.80%) DV Cleared
14 28 (1.57%) CISSP
15 25 (1.41%) AWS Certification
16 21 (1.18%) JNCIA
17 18 (1.01%) DBS Check
18 17 (0.96%) CCIE
18 17 (0.96%) CISM
19 16 (0.90%) Computer Science Degree
Quality Assurance & Compliance
1 68 (3.82%) ISO/IEC 27001
2 35 (1.97%) QA
3 31 (1.74%) PCI DSS
4 25 (1.41%) ISO 9001
4 25 (1.41%) Sarbanes-Oxley
5 20 (1.12%) GDPR
6 15 (0.84%) COBIT
7 13 (0.73%) Cyber Essentials
8 10 (0.56%) ISO/IEC 20000
9 7 (0.39%) PMO
10 6 (0.34%) NIST
11 4 (0.22%) BS25999
11 4 (0.22%) Data Quality
12 2 (0.11%) ISO 9000
12 2 (0.11%) PA-DSS
13 1 (0.056%) Cyber Essentials PLUS
13 1 (0.056%) HL7
13 1 (0.056%) NIST 800
System Software
1 541 (30.43%) Active Directory
2 221 (12.43%) VMware Infrastructure
3 120 (6.75%) Hyper-V
4 43 (2.42%) vSphere
5 40 (2.25%) XenApp
6 38 (2.14%) VMware ESXi
7 30 (1.69%) Virtual Machines
8 26 (1.46%) Virtual Servers
9 22 (1.24%) XenDesktop
10 21 (1.18%) Virtual Desktop
11 17 (0.96%) Docker
11 17 (0.96%) Terminal Services
12 11 (0.62%) Firmware
13 10 (0.56%) UAG
13 10 (0.56%) VMware Workstation
14 7 (0.39%) Microsoft Virtual Server
14 7 (0.39%) vCloud
15 5 (0.28%) Citrix Hypervisor
16 4 (0.22%) Samba
17 3 (0.17%) Snort
Systems Management
1 153 (8.61%) SCCM
2 54 (3.04%) SCOM
3 36 (2.02%) Cisco Prime
4 35 (1.97%) Microsoft Intune
5 31 (1.74%) WSUS
6 28 (1.57%) Ansible
7 22 (1.24%) McAfee ePO
7 22 (1.24%) Puppet
7 22 (1.24%) Terraform
8 21 (1.18%) Cisco CUCM
9 18 (1.01%) Kubernetes
10 15 (0.84%) Opscode Chef
11 10 (0.56%) Nagios
12 8 (0.45%) FortiGate
12 8 (0.45%) Norton AntiVirus
12 8 (0.45%) PaperCut
12 8 (0.45%) Tivoli
13 7 (0.39%) Cisco UCCX
13 7 (0.39%) vCenter Server
13 7 (0.39%) vRealize
Vendors
1 667 (37.51%) Microsoft
2 306 (17.21%) VMware
3 276 (15.52%) Cisco
4 143 (8.04%) Citrix
5 123 (6.92%) HP
6 99 (5.57%) Oracle
7 83 (4.67%) Juniper
8 61 (3.43%) SolarWinds
9 48 (2.70%) Dell
10 47 (2.64%) Salesforce.com
11 45 (2.53%) ServiceNow
12 42 (2.36%) SAP
13 40 (2.25%) IBM
13 40 (2.25%) Remedy
14 38 (2.14%) Veeam
15 36 (2.02%) Sun
16 34 (1.91%) Apple
17 32 (1.80%) CheckPoint
18 31 (1.74%) McAfee
19 29 (1.63%) Palo Alto