Period
to 1 October 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 October 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
1 Oct 2020
Same period 2019 Same period 2018
Rank 160 135 157
Rank change year-on-year -25 +22 -4
Permanent jobs citing SLA 939 3,354 3,428
As % of all permanent jobs advertised in England 2.13% 2.59% 2.22%
As % of the Quality Assurance & Compliance category 17.88% 19.25% 16.77%
Number of salaries quoted 779 2,612 2,652
Median annual salary £45,000 £41,000 £40,000
Median salary % change year-on-year +9.76% +2.50% +5.26%
10th Percentile £24,450 £22,300 £21,000
90th Percentile £75,000 £72,500 £64,250
UK median annual salary £44,000 £40,000 £40,000
% change year-on-year +10.00% - +6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 5,252 17,421 20,436
As % of all permanent IT jobs advertised in England 11.90% 13.45% 13.24%
Number of salaries quoted 4,137 12,998 15,599
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - -
10th Percentile £31,250 £28,000 £28,750
90th Percentile £87,500 £83,750 £80,000
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 1 October 2020.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 1 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 287 £47,500 -5.00% 27
North of England +15 215 £38,042 -9.42% 44
South East -36 181 £43,500 +6.10% 54
Midlands -27 105 £37,500 +15.38% 37
North West +2 100 £41,000 +9.33% 26
Yorkshire +49 92 £35,000 -22.22% 15
South West +58 80 £38,500 +23.20% 18
East of England +15 77 £32,500 -7.14% 17
West Midlands -24 66 £27,131 -27.65% 24
East Midlands 0 39 £42,500 +46.55% 13
North East +12 23 £32,500 -16.85% 3
SLA
UK

For the 6 months to 1 October 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 368 (39.19%) ITIL
2 346 (36.85%) Microsoft
3 343 (36.53%) Windows
4 254 (27.05%) Active Directory
5 246 (26.20%) VMware
6 214 (22.79%) Azure
7 198 (21.09%) Office 365
8 169 (18.00%) Finance
8 169 (18.00%) Windows Server
9 164 (17.47%) VMware Infrastructure
10 155 (16.51%) Service Management
11 143 (15.23%) Cisco
12 142 (15.12%) SQL
13 140 (14.91%) Problem-Solving
14 139 (14.80%) Citrix
15 138 (14.70%) Service Delivery
16 124 (13.21%) Linux
17 121 (12.89%) Microsoft Office
18 120 (12.78%) Degree
19 118 (12.57%) AWS
20 115 (12.25%) Problem Management
21 112 (11.93%) Firewall
22 111 (11.82%) LAN
23 106 (11.29%) Mentoring
24 102 (10.86%) ITSM
24 102 (10.86%) Agile Software Development
25 96 (10.22%) WAN
26 95 (10.12%) Windows 10
26 95 (10.12%) Continuous Improvement
27 93 (9.90%) Change Management

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (7.99%) SharePoint
2 51 (5.43%) MS Exchange
3 35 (3.73%) Skype for Business
4 23 (2.45%) IIS
5 20 (2.13%) Exchange Server 2013
6 14 (1.49%) CMS
7 12 (1.28%) Confluence
8 10 (1.06%) Exchange Server 2010
9 8 (0.85%) Apache
9 8 (0.85%) WebLogic
10 5 (0.53%) Elasticsearch
11 4 (0.43%) WebSphere
12 2 (0.21%) Anypoint
12 2 (0.21%) Oracle Workflow
12 2 (0.21%) SAS
12 2 (0.21%) Tomcat
12 2 (0.21%) Umbraco
13 1 (0.11%) Apache Spark
13 1 (0.11%) BizTalk Server
13 1 (0.11%) Jupyter
Applications
1 121 (12.89%) Microsoft Office
2 26 (2.77%) Microsoft Excel
3 6 (0.64%) Microsoft PowerPoint
4 1 (0.11%) Chatbot
4 1 (0.11%) MS Visio
Business Applications
1 10 (1.06%) Dynamics CRM
1 10 (1.06%) Oracle Applications
2 8 (0.85%) iTrent
2 8 (0.85%) Northgate Housing
3 6 (0.64%) Dynamics AX
4 4 (0.43%) Oracle EBS
4 4 (0.43%) Oracle EBS R12
4 4 (0.43%) Remedy ITSM
4 4 (0.43%) Sentinel
5 2 (0.21%) Eikon
5 2 (0.21%) Maximo
5 2 (0.21%) Salesforce.com CRM
5 2 (0.21%) Workfront
6 1 (0.11%) BASE24
6 1 (0.11%) Dynamics GP
6 1 (0.11%) Magento
6 1 (0.11%) Oracle Financials
6 1 (0.11%) SAP PM
6 1 (0.11%) SAP S/4HANA
Cloud Services
1 214 (22.79%) Azure
2 198 (21.09%) Office 365
3 118 (12.57%) AWS
4 50 (5.32%) SaaS
5 33 (3.51%) Azure Active Directory
6 23 (2.45%) IaaS
7 22 (2.34%) Mimecast
7 22 (2.34%) PaaS
8 19 (2.02%) Power Platform
9 18 (1.92%) Virtual Private Cloud
10 17 (1.81%) OneDrive
11 16 (1.70%) Amazon CloudWatch
12 15 (1.60%) Serverless
13 14 (1.49%) Amazon EC2
13 14 (1.49%) Amazon S3
13 14 (1.49%) OpenShift
14 13 (1.38%) AWS CloudFormation
14 13 (1.38%) GCP
15 12 (1.28%) Amazon SQS
16 11 (1.17%) Amazon ELB
Communications & Networking
1 112 (11.93%) Firewall
2 111 (11.82%) LAN
3 96 (10.22%) WAN
4 84 (8.95%) VPN
5 78 (8.31%) DNS
6 54 (5.75%) DHCP
7 53 (5.64%) TCP/IP
8 47 (5.01%) VoIP
9 42 (4.47%) Network Security
10 37 (3.94%) Unified Communications
11 36 (3.83%) SAN
12 32 (3.41%) Skype
13 30 (3.19%) Internet
14 29 (3.09%) WebEx
15 28 (2.98%) Wi-Fi
16 22 (2.34%) Wireless
17 18 (1.92%) MPLS
18 16 (1.70%) VLAN
19 15 (1.60%) BGP
19 15 (1.60%) PBX
Database & Business Intelligence
1 67 (7.14%) SQL Server
2 19 (2.02%) SQL Server Integration Services
3 14 (1.49%) MySQL
3 14 (1.49%) Power BI
4 13 (1.38%) Amazon RDS
5 12 (1.28%) Data Warehouse
6 11 (1.17%) Hadoop
6 11 (1.17%) PostgreSQL
7 10 (1.06%) SQL Server Reporting Services
8 9 (0.96%) Big Data
9 8 (0.85%) OLAP
9 8 (0.85%) Oracle Database
10 6 (0.64%) DB2
10 6 (0.64%) SQL Server Analysis Services
11 5 (0.53%) Apache Hive
11 5 (0.53%) Essbase
11 5 (0.53%) MongoDB
11 5 (0.53%) Oracle BI EE
11 5 (0.53%) Oracle OLAP
11 5 (0.53%) Star Schema
Development Applications
1 25 (2.66%) JIRA
2 23 (2.45%) Octopus Deploy
3 20 (2.13%) Jenkins
4 14 (1.49%) Git (software)
4 14 (1.49%) TeamCity
5 10 (1.06%) Visual Studio Team System
6 8 (0.85%) Visual Studio
7 6 (0.64%) Artifactory
7 6 (0.64%) RStudio
7 6 (0.64%) Sonatype Nexus
8 4 (0.43%) Metasploit
9 3 (0.32%) Atlassian Bamboo
10 2 (0.21%) Oracle Forms
10 2 (0.21%) Toad
10 2 (0.21%) Visual Studio Code
11 1 (0.11%) Ant
11 1 (0.11%) Bitbucket
11 1 (0.11%) SonarQube
General
1 169 (18.00%) Finance
2 65 (6.92%) Telecoms
3 37 (3.94%) Public Sector
4 30 (3.19%) Legal
5 25 (2.66%) Banking
6 17 (1.81%) Retail
7 12 (1.28%) Marketing
8 11 (1.17%) Billing
9 10 (1.06%) Advertising
10 8 (0.85%) Games
10 8 (0.85%) Social Housing
11 7 (0.75%) Manufacturing
12 6 (0.64%) General Ledger
12 6 (0.64%) Housing Association
13 4 (0.43%) Aerospace
14 3 (0.32%) Electronics
14 3 (0.32%) Financial Institution
14 3 (0.32%) Mandarin Language
14 3 (0.32%) Pharmaceutical
14 3 (0.32%) Retail Banking
Job Titles
1 153 (16.29%) Analyst
2 86 (9.16%) Support Engineer
3 64 (6.82%) Service Manager
4 62 (6.60%) Support Analyst
5 55 (5.86%) 2nd Line Support
6 48 (5.11%) Administrator
6 48 (5.11%) IT Support
7 47 (5.01%) IT Manager
8 44 (4.69%) Network Engineer
9 43 (4.58%) Infrastructure Engineer
10 41 (4.37%) 3rd Line Support
10 41 (4.37%) Team Leader
11 40 (4.26%) Service Analyst
12 38 (4.05%) Technical Support
13 32 (3.41%) Service Desk Analyst
14 31 (3.30%) 2nd Line Engineer
14 31 (3.30%) IT Engineer
15 30 (3.19%) 3rd Line Engineer
15 30 (3.19%) Delivery Manager
15 30 (3.19%) Operations Manager
Libraries, Frameworks & Software Standards
1 37 (3.94%) .NET
2 23 (2.45%) Web Services
2 23 (2.45%) XMPP
3 18 (1.92%) JSON
4 15 (1.60%) RabbitMQ
5 14 (1.49%) .NET Framework
5 14 (1.49%) HTML
5 14 (1.49%) XML
6 9 (0.96%) ASP.NET
6 9 (0.96%) LDAP
7 7 (0.75%) CSS
7 7 (0.75%) Middleware
8 6 (0.64%) Shiny
8 6 (0.64%) SOAP
9 5 (0.53%) SAML
9 5 (0.53%) XML Messaging
10 4 (0.43%) AngularJS
11 3 (0.32%) EDI
11 3 (0.32%) HTML5
11 3 (0.32%) YAML
Miscellaneous
1 80 (8.52%) Management Information System
2 70 (7.45%) Data Centre
3 57 (6.07%) Public Cloud
4 56 (5.96%) Self-Motivation
5 46 (4.90%) Analytical Skills
6 27 (2.88%) User Experience
7 22 (2.34%) Cloud Native
8 18 (1.92%) Driving Licence
9 17 (1.81%) Virtual Team
10 16 (1.70%) Clustering
10 16 (1.70%) Enterprise Software
10 16 (1.70%) Hybrid Cloud
11 15 (1.60%) Replication
12 13 (1.38%) iPhone
12 13 (1.38%) Video Conferencing
13 9 (0.96%) FMCG
13 9 (0.96%) Private Cloud
13 9 (0.96%) Smartphone
14 7 (0.75%) Greenfield Project
14 7 (0.75%) IVR
Operating Systems
1 343 (36.53%) Windows
2 169 (18.00%) Windows Server
3 124 (13.21%) Linux
4 95 (10.12%) Windows 10
5 63 (6.71%) Unix
6 52 (5.54%) Windows Server 2016
7 50 (5.32%) Windows Server 2012
8 43 (4.58%) Windows 7
9 33 (3.51%) Windows Server 2008
10 26 (2.77%) Solaris
11 23 (2.45%) Android
12 22 (2.34%) Apple iOS
12 22 (2.34%) Red Hat Enterprise Linux
13 18 (1.92%) AIX
14 12 (1.28%) VMS
14 12 (1.28%) Windows 8
15 11 (1.17%) Windows Server 2019
16 10 (1.06%) Mac OS X
16 10 (1.06%) SUSE
17 9 (0.96%) CentOS
Processes & Methodologies
1 368 (39.19%) ITIL
2 155 (16.51%) Service Management
3 140 (14.91%) Problem-Solving
4 138 (14.70%) Service Delivery
5 115 (12.25%) Problem Management
6 106 (11.29%) Mentoring
7 102 (10.86%) Agile Software Development
7 102 (10.86%) ITSM
8 95 (10.12%) Continuous Improvement
9 93 (9.90%) Change Management
10 89 (9.48%) DevOps
11 77 (8.20%) Incident Management
12 76 (8.09%) Project Management
13 60 (6.39%) Infrastructure Engineering
14 57 (6.07%) Computer Science
15 55 (5.86%) Project Delivery
16 54 (5.75%) Disaster Recovery
17 53 (5.64%) Stakeholder Management
18 45 (4.79%) Decision-Making
18 45 (4.79%) Process Improvement
Programming Languages
1 142 (15.12%) SQL
2 90 (9.58%) PowerShell
3 49 (5.22%) Python
4 40 (4.26%) Java
5 31 (3.30%) Shell Script
5 31 (3.30%) T-SQL
6 24 (2.56%) C#
7 18 (1.92%) Bash Shell
8 14 (1.49%) C
8 14 (1.49%) JavaScript
9 7 (0.75%) PHP
10 6 (0.64%) Groovy
10 6 (0.64%) PL/SQL
10 6 (0.64%) R
11 5 (0.53%) VB.NET
11 5 (0.53%) VBA
12 4 (0.43%) C++
13 3 (0.32%) Go
13 3 (0.32%) Korn
13 3 (0.32%) VBScript
Qualifications
1 120 (12.78%) Degree
2 81 (8.63%) Security Cleared
3 73 (7.77%) Cisco Certification
4 69 (7.35%) ITIL Certification
5 68 (7.24%) SC Cleared
6 58 (6.18%) Microsoft Certification
7 48 (5.11%) CCNA
8 27 (2.88%) DV Cleared
9 24 (2.56%) MCSA
10 22 (2.34%) Computer Science Degree
11 21 (2.24%) AWS Certification
12 20 (2.13%) MCSE
13 18 (1.92%) A+ Certification
13 18 (1.92%) CCNP
14 16 (1.70%) MCP
15 15 (1.60%) CCIE
15 15 (1.60%) JNCIA
16 10 (1.06%) HNC
16 10 (1.06%) MCITP
16 10 (1.06%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 51 (5.43%) ISO/IEC 27001
2 45 (4.79%) GDPR
3 22 (2.34%) Sarbanes-Oxley
4 18 (1.92%) QA
5 15 (1.60%) PCI DSS
6 14 (1.49%) NIST
7 9 (0.96%) Data Quality
8 8 (0.85%) NIST 800
9 5 (0.53%) ISO/IEC 20000
10 4 (0.43%) ISO 22301
11 2 (0.21%) JSP 440
12 1 (0.11%) COBIT
12 1 (0.11%) HIPAA
12 1 (0.11%) IFRS
12 1 (0.11%) ISO 14001
12 1 (0.11%) ISO 9001
12 1 (0.11%) PA-DSS
System Software
1 254 (27.05%) Active Directory
2 164 (17.47%) VMware Infrastructure
3 76 (8.09%) Hyper-V
4 24 (2.56%) Virtual Machines
5 23 (2.45%) Docker
6 21 (2.24%) VMware ESXi
7 14 (1.49%) XenApp
8 13 (1.38%) vSphere
9 11 (1.17%) Virtual Servers
9 11 (1.17%) VMware Workstation
10 10 (1.06%) Terminal Server
10 10 (1.06%) Virtual Desktop
11 6 (0.64%) Samba
12 5 (0.53%) Firmware
13 4 (0.43%) Snort
14 3 (0.32%) vCloud
15 2 (0.21%) Citrix Hypervisor
15 2 (0.21%) NFS
15 2 (0.21%) PowerHA
15 2 (0.21%) VMware NSX
Systems Management
1 72 (7.67%) SCCM
2 34 (3.62%) Microsoft Intune
3 32 (3.41%) Ansible
4 30 (3.19%) Puppet
5 28 (2.98%) Terraform
6 27 (2.88%) SCOM
7 23 (2.45%) Kubernetes
8 20 (2.13%) WSUS
9 15 (1.60%) Cisco UCCX
10 14 (1.49%) Cisco CUCM
10 14 (1.49%) SCVMM
11 13 (1.38%) Grafana
12 12 (1.28%) Opscode Chef
12 12 (1.28%) vCenter Server
13 11 (1.17%) Network Intrusion Detection System
14 8 (0.85%) HP Data Protector
15 7 (0.75%) Backup Exec
15 7 (0.75%) Host Intrusion Detection System
15 7 (0.75%) Oracle ZFS
16 6 (0.64%) vRealize Orchestrator
Vendors
1 346 (36.85%) Microsoft
2 246 (26.20%) VMware
3 143 (15.23%) Cisco
4 139 (14.80%) Citrix
5 57 (6.07%) Oracle
6 51 (5.43%) HP
7 45 (4.79%) Juniper
8 37 (3.94%) IBM
9 33 (3.51%) Dell
10 27 (2.88%) NetApp
11 26 (2.77%) CheckPoint
12 24 (2.56%) Veeam
13 23 (2.45%) SolarWinds
14 21 (2.24%) Red Hat
14 21 (2.24%) Sophos
14 21 (2.24%) Splunk
15 18 (1.92%) EMC
16 17 (1.81%) SAP
17 16 (1.70%) Meraki
18 15 (1.60%) ServiceNow