Period
to 20 April 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 April 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
20 Apr 2021
Same period 2020 Same period 2019
Rank 193 154 150
Rank change year-on-year -39 -4 +12
Permanent jobs citing SLA 1,284 2,365 3,333
As % of all permanent jobs advertised in England 1.71% 2.33% 2.42%
As % of the Quality Assurance & Compliance category 14.25% 18.65% 16.97%
Number of salaries quoted 912 1,887 2,442
10th Percentile £22,500 £22,530 £21,250
25th Percentile £28,500 £26,250 £26,250
Median annual salary (50th Percentile) £40,500 £37,500 £37,500
Median % change year-on-year +8.00% - +5.63%
75th Percentile £57,500 £53,750 £53,750
90th Percentile £72,500 £68,000 £67,500
UK median annual salary £40,500 £37,500 £37,500
% change year-on-year +8.00% - +7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 9,013 12,680 19,638
As % of all permanent IT jobs advertised in England 12.00% 12.50% 14.26%
Number of salaries quoted 6,545 9,939 14,503
10th Percentile £31,250 £29,000 £28,000
25th Percentile £41,250 £37,500 £37,500
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £70,000 £70,000 £67,500
90th Percentile £85,000 £85,000 £82,500
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 20 April 2021.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 20 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -16 331 £42,500 +9.11% 53
London -68 301 £55,000 +14.58% 60
North of England -37 252 £34,000 +4.62% 43
Midlands -43 188 £33,500 +11.67% 49
Yorkshire 0 139 £34,000 -5.56% 15
West Midlands -43 113 £34,000 +4.62% 30
East of England +4 104 £40,000 +8.11% 18
South West -49 91 £33,160 +14.34% 28
North West -49 89 £40,000 +23.73% 19
East Midlands -19 75 £28,500 +3.64% 19
North East -16 24 £30,250 -6.92% 9
SLA
UK

For the 6 months to 20 April 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 543 (42.29%) Microsoft
2 531 (41.36%) ITIL
3 507 (39.49%) Windows
4 395 (30.76%) Active Directory
5 372 (28.97%) Microsoft 365
6 288 (22.43%) Azure
7 252 (19.63%) Problem-Solving
8 239 (18.61%) Service Management
9 228 (17.76%) Service Delivery
10 221 (17.21%) Windows Server
11 219 (17.06%) Finance
12 202 (15.73%) VMware
13 189 (14.72%) Windows 10
14 176 (13.71%) SQL
14 176 (13.71%) Analytical Skills
15 163 (12.69%) Microsoft Office
16 145 (11.29%) Citrix
16 145 (11.29%) Incident Management
17 141 (10.98%) Line Management
18 139 (10.83%) Firewall
19 129 (10.05%) DNS
20 128 (9.97%) VMware Infrastructure
21 125 (9.74%) Agile Software Development
22 122 (9.50%) Continuous Improvement
23 120 (9.35%) Change Management
24 118 (9.19%) SharePoint
25 116 (9.03%) GDPR
26 115 (8.96%) Management Information System
27 113 (8.80%) Problem Management
28 108 (8.41%) Linux

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 118 (9.19%) SharePoint
2 60 (4.67%) MS Exchange
3 29 (2.26%) IIS
4 18 (1.40%) Confluence
5 11 (0.86%) Skype for Business
6 10 (0.78%) Exchange Server 2010
6 10 (0.78%) Exchange Server 2013
7 9 (0.70%) Elasticsearch
8 8 (0.62%) Apache
9 6 (0.47%) Cloud Foundry
9 6 (0.47%) GemFire
10 5 (0.39%) WebLogic
11 4 (0.31%) CMS
12 3 (0.23%) Umbraco
13 2 (0.16%) SharePoint 2010
13 2 (0.16%) SharePoint Server
13 2 (0.16%) Tomcat
13 2 (0.16%) TPMS
13 2 (0.16%) WebSphere
14 1 (0.078%) MTS
Applications
1 163 (12.69%) Microsoft Office
2 46 (3.58%) Microsoft Excel
3 35 (2.73%) Microsoft PowerPoint
4 13 (1.01%) MS Visio
5 3 (0.23%) Microsoft Project
5 3 (0.23%) Spreadsheet
6 1 (0.078%) Revit
Business Applications
1 21 (1.64%) Remedy ITSM
2 6 (0.47%) Dynamics CRM
2 6 (0.47%) Sentinel
3 5 (0.39%) Dynamics NAV
3 5 (0.39%) Eikon
3 5 (0.39%) SAP S/4HANA
4 3 (0.23%) Lorenzo
4 3 (0.23%) Magento
4 3 (0.23%) SAP BPC
5 2 (0.16%) NetSuite
5 2 (0.16%) SAP CO
5 2 (0.16%) SAP FSCM
6 1 (0.078%) Dynamics AX
6 1 (0.078%) Dynamics GP
6 1 (0.078%) Oracle EBS
6 1 (0.078%) SAP Business One
6 1 (0.078%) SAP FI
6 1 (0.078%) SAP FI/CO
6 1 (0.078%) SAP MM
6 1 (0.078%) SAP SD
Cloud Services
1 372 (28.97%) Microsoft 365
2 288 (22.43%) Azure
3 92 (7.17%) AWS
4 51 (3.97%) Azure Active Directory
5 48 (3.74%) SaaS
6 33 (2.57%) IaaS
7 26 (2.02%) PaaS
8 21 (1.64%) GCP
9 19 (1.48%) Power Platform
10 15 (1.17%) Dynamics 365
10 15 (1.17%) Serverless
11 14 (1.09%) Azure Service Bus
12 13 (1.01%) Azure Functions
12 13 (1.01%) Cloud Computing
12 13 (1.01%) OneDrive
13 8 (0.62%) GitHub
13 8 (0.62%) Mimecast
14 6 (0.47%) Amazon EC2
14 6 (0.47%) Azure Sentinel
15 5 (0.39%) Amazon S3
Communications & Networking
1 139 (10.83%) Firewall
2 129 (10.05%) DNS
3 98 (7.63%) DHCP
4 82 (6.39%) TCP/IP
5 81 (6.31%) VPN
6 61 (4.75%) WAN
7 56 (4.36%) SAN
8 55 (4.28%) LAN
9 33 (2.57%) VLAN
10 32 (2.49%) Wi-Fi
11 31 (2.41%) Skype
11 31 (2.41%) VoIP
12 30 (2.34%) Remote Desktop
13 29 (2.26%) Internet
14 27 (2.10%) Wireless
15 19 (1.48%) SSL
15 19 (1.48%) Unified Communications
15 19 (1.48%) WLAN
16 16 (1.25%) BGP
16 16 (1.25%) Network Security
Database & Business Intelligence
1 84 (6.54%) SQL Server
2 24 (1.87%) Amazon RDS
3 19 (1.48%) Power BI
4 16 (1.25%) SQL Server Integration Services
4 16 (1.25%) SQL Server Reporting Services
5 15 (1.17%) PostgreSQL
6 9 (0.70%) MongoDB
6 9 (0.70%) MySQL
7 8 (0.62%) Data Warehouse
8 7 (0.55%) SQL Server Analysis Services
9 6 (0.47%) Azure SQL Database
9 6 (0.47%) Oracle Database
9 6 (0.47%) Oracle Reports
9 6 (0.47%) SQL Server 2000
10 5 (0.39%) Apache Hive
10 5 (0.39%) Big Data
10 5 (0.39%) Hadoop
10 5 (0.39%) SQL Server 7
11 4 (0.31%) BigQuery
12 3 (0.23%) QlikView
Development Applications
1 32 (2.49%) JIRA
2 22 (1.71%) Git (software)
3 19 (1.48%) Jenkins
4 11 (0.86%) Sonatype Nexus
5 8 (0.62%) Team Foundation Server
6 6 (0.47%) Cucumber
6 6 (0.47%) Gradle
6 6 (0.47%) gulp
6 6 (0.47%) Protractor
6 6 (0.47%) Selenium
7 3 (0.23%) GitLab
7 3 (0.23%) MSI
7 3 (0.23%) Visual Studio
8 2 (0.16%) Bitbucket
8 2 (0.16%) Rational Rhapsody
8 2 (0.16%) SQL Server Management Studio (SSMS)
8 2 (0.16%) Vagrant
8 2 (0.16%) Visual Studio Team System
9 1 (0.078%) Gerrit
9 1 (0.078%) Octopus Deploy
General
1 219 (17.06%) Finance
2 79 (6.15%) Digital Economy
3 64 (4.98%) Telecoms
4 54 (4.21%) Legal
5 45 (3.50%) Retail
6 40 (3.12%) Law
7 33 (2.57%) Games
8 31 (2.41%) Banking
9 20 (1.56%) Marketing
10 18 (1.40%) Back Office
11 16 (1.25%) Public Sector
12 11 (0.86%) Manufacturing
13 10 (0.78%) Billing
14 9 (0.70%) Automotive
15 8 (0.62%) Investment Banking
16 5 (0.39%) Aerospace
16 5 (0.39%) Local Government
17 4 (0.31%) General Ledger
17 4 (0.31%) Spanish Language
18 3 (0.23%) Housing Association
Job Titles
1 301 (23.44%) Analyst
2 129 (10.05%) Service Analyst
3 114 (8.88%) Service Desk Analyst
4 112 (8.72%) Service Manager
5 107 (8.33%) Support Engineer
6 97 (7.55%) Support Analyst
7 91 (7.09%) IT Support
8 87 (6.78%) IT Manager
9 77 (6.00%) Team Leader
10 71 (5.53%) 2nd Line Support
11 68 (5.30%) IT Analyst
12 60 (4.67%) Applications Support
13 56 (4.36%) Infrastructure Engineer
14 45 (3.50%) IT Engineer
15 44 (3.43%) Azure Engineer
16 43 (3.35%) Delivery Manager
16 43 (3.35%) Service Desk Team Leader
17 40 (3.12%) Service Delivery Manager
17 40 (3.12%) Service Desk Manager
18 39 (3.04%) Developer
Libraries, Frameworks & Software Standards
1 33 (2.57%) .NET
2 25 (1.95%) Web Services
3 16 (1.25%) Spring
4 13 (1.01%) Spring Boot
5 11 (0.86%) REST
5 11 (0.86%) WML
6 10 (0.78%) HTML
7 9 (0.70%) CSS
7 9 (0.70%) Middleware
8 8 (0.62%) JSON
8 8 (0.62%) RabbitMQ
8 8 (0.62%) React
9 7 (0.55%) Elastic Stack
9 7 (0.55%) Kafka
10 6 (0.47%) AngularJS
10 6 (0.47%) Entity Framework
10 6 (0.47%) J2EE
10 6 (0.47%) Node.js
10 6 (0.47%) Spring Integration
10 6 (0.47%) XML
Miscellaneous
1 176 (13.71%) Analytical Skills
2 115 (8.96%) Management Information System
3 94 (7.32%) Data Centre
4 76 (5.92%) Self-Motivation
5 67 (5.22%) Organisational Skills
6 44 (3.43%) Driving Licence
7 25 (1.95%) Clustering
8 24 (1.87%) Replication
9 16 (1.25%) BYOD
10 15 (1.17%) User Experience
11 14 (1.09%) Public Cloud
12 12 (0.93%) Enterprise Software
13 11 (0.86%) AS400
13 11 (0.86%) Private Cloud
13 11 (0.86%) Video Conferencing
14 10 (0.78%) iPhone
14 10 (0.78%) iSeries
14 10 (0.78%) PMI
15 9 (0.70%) iPad
16 8 (0.62%) SWIFT
Operating Systems
1 507 (39.49%) Windows
2 221 (17.21%) Windows Server
3 189 (14.72%) Windows 10
4 108 (8.41%) Linux
5 64 (4.98%) Windows Server 2012
5 64 (4.98%) Windows Server 2016
6 42 (3.27%) Windows 7
7 40 (3.12%) Unix
7 40 (3.12%) Windows Server 2008
8 23 (1.79%) Windows Server 2019
9 16 (1.25%) Red Hat Enterprise Linux
10 13 (1.01%) Android
10 13 (1.01%) Apple iOS
10 13 (1.01%) Windows Server 2003
11 12 (0.93%) Ubuntu
12 11 (0.86%) AIX
12 11 (0.86%) Solaris
12 11 (0.86%) Windows XP
13 10 (0.78%) Windows 8
14 8 (0.62%) Mac OS
Processes & Methodologies
1 531 (41.36%) ITIL
2 252 (19.63%) Problem-Solving
3 239 (18.61%) Service Management
4 228 (17.76%) Service Delivery
5 145 (11.29%) Incident Management
6 141 (10.98%) Line Management
7 125 (9.74%) Agile Software Development
8 122 (9.50%) Continuous Improvement
9 120 (9.35%) Change Management
10 113 (8.80%) Problem Management
11 107 (8.33%) ITSM
12 101 (7.87%) Time Management
13 98 (7.63%) DevOps
14 90 (7.01%) Project Management
15 88 (6.85%) Stakeholder Management
16 87 (6.78%) Project Delivery
17 77 (6.00%) Disaster Recovery
18 76 (5.92%) Coaching
19 70 (5.45%) Infrastructure Engineering
20 66 (5.14%) Mentoring
Programming Languages
1 176 (13.71%) SQL
2 76 (5.92%) PowerShell
3 41 (3.19%) C#
4 39 (3.04%) Python
5 38 (2.96%) Java
6 30 (2.34%) C
7 24 (1.87%) JavaScript
8 20 (1.56%) T-SQL
9 13 (1.01%) Bash Shell
10 12 (0.93%) PHP
11 10 (0.78%) Ruby
12 9 (0.70%) Go
12 9 (0.70%) PL/SQL
13 8 (0.62%) VB
14 6 (0.47%) Perl
14 6 (0.47%) VBScript
15 5 (0.39%) VB.NET
16 4 (0.31%) Data Analysis Expressions (DAX)
17 3 (0.23%) sed
17 3 (0.23%) TypeScript
Qualifications
1 103 (8.02%) Security Cleared
2 95 (7.40%) ITIL Certification
3 74 (5.76%) SC Cleared
4 66 (5.14%) Degree
5 59 (4.60%) ITIL Foundation Certificate
6 54 (4.21%) Cisco Certification
7 48 (3.74%) Microsoft Certification
8 43 (3.35%) CCNA
9 35 (2.73%) CCNP
10 22 (1.71%) MCP
11 17 (1.32%) MCSA
12 14 (1.09%) DV Cleared
12 14 (1.09%) MCSE
13 13 (1.01%) A+ Certification
14 11 (0.86%) PMI Certification
15 10 (0.78%) OCP
15 10 (0.78%) Oracle Certification
16 9 (0.70%) AWS Certification
16 9 (0.70%) CCENT
16 9 (0.70%) CompTIA Security+
Quality Assurance & Compliance
1 116 (9.03%) GDPR
2 67 (5.22%) ISO/IEC 27001
3 38 (2.96%) ISO/IEC 20000
4 37 (2.88%) ISO 9001
5 36 (2.80%) QA
6 31 (2.41%) BS25999
7 25 (1.95%) PMO
8 23 (1.79%) Data Quality
9 10 (0.78%) PCI DSS
10 6 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 6 (0.47%) Sarbanes-Oxley
11 3 (0.23%) COBIT
11 3 (0.23%) Cyber Essentials
11 3 (0.23%) GxP
11 3 (0.23%) ISO 22301
12 2 (0.16%) NIST
13 1 (0.078%) Cyber Essentials PLUS
13 1 (0.078%) ISO 31000
13 1 (0.078%) ISO/IEC 27005
13 1 (0.078%) NIST 800
System Software
1 395 (30.76%) Active Directory
2 128 (9.97%) VMware Infrastructure
3 70 (5.45%) Hyper-V
4 30 (2.34%) Firmware
5 23 (1.79%) Virtual Machines
6 21 (1.64%) VMware ESXi
6 21 (1.64%) XenApp
6 21 (1.64%) XenDesktop
7 17 (1.32%) Virtual Servers
8 12 (0.93%) vSphere
9 11 (0.86%) Docker
9 11 (0.86%) Microsoft Virtual Server
10 8 (0.62%) Oracle RAC
11 6 (0.47%) BitLocker
12 4 (0.31%) Microsoft App-V
12 4 (0.31%) NFS
12 4 (0.31%) Terminal Services
13 3 (0.23%) Samba
13 3 (0.23%) Veritas Volume Manager
13 3 (0.23%) Xen
Systems Management
1 87 (6.78%) SCCM
2 35 (2.73%) Microsoft Intune
3 24 (1.87%) Kubernetes
4 20 (1.56%) Ansible
4 20 (1.56%) Terraform
5 15 (1.17%) Microsoft Clustering
5 15 (1.17%) SCOM
6 14 (1.09%) Failover Clustering
6 14 (1.09%) WSUS
7 13 (1.01%) Opscode Chef
8 12 (0.93%) Puppet
8 12 (0.93%) SCVMM
9 10 (0.78%) FortiGate
10 9 (0.70%) McAfee ePO
10 9 (0.70%) Nagios
11 7 (0.55%) Grafana
11 7 (0.55%) Kibana
12 6 (0.47%) Cacti
12 6 (0.47%) EMC NetWorker
12 6 (0.47%) Norton AntiVirus
Vendors
1 543 (42.29%) Microsoft
2 202 (15.73%) VMware
3 145 (11.29%) Citrix
4 108 (8.41%) Cisco
5 52 (4.05%) Oracle
6 43 (3.35%) ServiceNow
7 39 (3.04%) HP
8 38 (2.96%) Dell
9 36 (2.80%) Veeam
10 34 (2.65%) IBM
11 29 (2.26%) McAfee
12 28 (2.18%) Sophos
13 26 (2.02%) Remedy
14 24 (1.87%) SAP
14 24 (1.87%) SolarWinds
15 22 (1.71%) Avaya
16 18 (1.40%) Apple
16 18 (1.40%) Meraki
17 17 (1.32%) Red Hat
18 16 (1.25%) CheckPoint