Period
to 16 August 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 154 149 108
Rank change year-on-year -5 -41 -3
Permanent jobs citing SLA 3,509 3,951 5,323
As % of all permanent IT jobs advertised in England 2.22% 2.38% 2.85%
As % of the Quality Assurance & Compliance category 16.33% 19.33% 21.58%
Number of salaries quoted 2,671 3,142 4,109
England median annual salary £39,000 £37,500 £37,500
Median salary % change year-on-year +4.00% - +1.35%
10th Percentile £21,000 £21,000 £21,250
90th Percentile £63,750 £65,000 £62,500
UK median annual salary £39,000 £37,500 £37,500
% change year-on-year +4.00% - +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,494 20,445 24,671
As % of all permanent IT jobs advertised in England 13.60% 12.29% 13.22%
Number of salaries quoted 16,350 15,379 19,717
England median annual salary £50,000 £50,000 £50,000
10th Percentile £29,000 £27,250 £27,500
90th Percentile £80,000 £77,500 £77,500
UK median annual salary £50,000 £48,500 £48,500
% change year-on-year +3.09% - +7.78%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

The salary distribution of IT jobs citing SLA in England over the 6 months to 16 August 2018.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -36 986 £45,000 - 93
South East -16 824 £42,500 +13.33% 63
North of England +5 625 £32,500 +14.04% 64
Midlands +17 497 £36,000 +2.86% 37
West Midlands +22 343 £36,500 -2.67% 27
East of England -6 333 £33,500 -16.25% 26
North West -24 304 £30,000 +9.09% 32
Yorkshire +46 266 £33,000 +10.00% 25
South West +8 250 £38,000 +15.15% 29
East Midlands +25 154 £32,000 +10.34% 10
North East -19 55 £37,500 - 7
SLA
UK

For the 6 months to 16 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for SLA.

1 1,580 (45.03%) ITIL
2 1,341 (38.22%) Windows
3 1,141 (32.52%) Microsoft
4 802 (22.86%) Active Directory
5 718 (20.46%) Finance
6 645 (18.38%) Service Delivery
7 628 (17.90%) Service Management
8 574 (16.36%) VMware
9 571 (16.27%) Problem-Solving
10 539 (15.36%) Microsoft Office
11 529 (15.08%) Cisco
12 496 (14.14%) Office 365
13 494 (14.08%) Windows Server
14 436 (12.43%) SQL
15 430 (12.25%) Incident Management
16 420 (11.97%) Citrix
17 415 (11.83%) Windows 7
18 391 (11.14%) VMware Infrastructure
19 380 (10.83%) LAN
20 377 (10.74%) WAN
21 364 (10.37%) Analytical Skills
22 351 (10.00%) Firewall
23 343 (9.77%) Problem Management
24 340 (9.69%) Microsoft Certification
25 336 (9.58%) SQL Server
26 334 (9.52%) Microsoft Excel
27 333 (9.49%) ITSM
28 329 (9.38%) Linux
29 319 (9.09%) Degree
30 295 (8.41%) Cisco Certification

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 249 (7.10%) MS Exchange
2 182 (5.19%) SharePoint
3 100 (2.85%) Skype for Business
4 83 (2.37%) Exchange Server 2010
5 61 (1.74%) Exchange Server 2013
6 58 (1.65%) IIS
7 52 (1.48%) Exchange Server 2007
8 42 (1.20%) Confluence
9 27 (0.77%) WebLogic
10 26 (0.74%) WebSphere
11 24 (0.68%) Blackberry Enterprise Server
12 22 (0.63%) Apache
13 21 (0.60%) Tomcat
14 18 (0.51%) Oracle SOA Suite
15 16 (0.46%) CMS
16 15 (0.43%) Exchange Server 2003
17 14 (0.40%) IBM Notes
18 13 (0.37%) SharePoint Server
19 12 (0.34%) WebSphere Application Server
20 11 (0.31%) BizTalk Server
Applications
1 539 (15.36%) Microsoft Office
2 334 (9.52%) Microsoft Excel
3 190 (5.41%) Microsoft PowerPoint
4 51 (1.45%) MS Visio
5 18 (0.51%) Microsoft Project
6 9 (0.26%) Acrobat
7 8 (0.23%) Spreadsheet
8 4 (0.11%) ProjectWise
9 1 (0.028%) Open Workbench
Business Applications
1 48 (1.37%) Dynamics CRM
2 27 (0.77%) Remedy ITSM
3 19 (0.54%) SAP Hybris
4 16 (0.46%) Dynamics AX
5 12 (0.34%) Dynamics NAV
6 10 (0.28%) SAP ERP
7 8 (0.23%) SimCorp Dimension
8 7 (0.20%) assyst
9 6 (0.17%) Oracle Receivables
10 5 (0.14%) NetSuite
10 5 (0.14%) Oracle Payables
10 5 (0.14%) SAP CO
10 5 (0.14%) SAP FI
11 4 (0.11%) Oracle Assets
11 4 (0.11%) Oracle EBS
11 4 (0.11%) Oracle EBS R12
11 4 (0.11%) Oracle E-Business Tax
11 4 (0.11%) Oracle General Ledger
11 4 (0.11%) Oracle Subledger Accounting
12 3 (0.085%) Oracle Applications
Cloud Services
1 496 (14.14%) Office 365
2 293 (8.35%) Microsoft Azure
3 186 (5.30%) Amazon AWS
4 63 (1.80%) SaaS
5 42 (1.20%) Cloud Computing
6 34 (0.97%) IaaS
7 25 (0.71%) Azure Active Directory
7 25 (0.71%) G Suite
8 24 (0.68%) Dynamics 365
9 19 (0.54%) Amazon CloudWatch
9 19 (0.54%) AWS Lambda
9 19 (0.54%) DigitalOcean
9 19 (0.54%) PaaS
9 19 (0.54%) Serverless
10 14 (0.40%) Adobe Creative Cloud
11 13 (0.37%) AWS CloudFormation
11 13 (0.37%) Google Cloud Platform
12 12 (0.34%) OneDrive
13 11 (0.31%) Mimecast
14 9 (0.26%) Amazon EC2
Communications & Networking
1 380 (10.83%) LAN
2 377 (10.74%) WAN
3 351 (10.00%) Firewall
4 219 (6.24%) DNS
5 204 (5.81%) TCP/IP
6 191 (5.44%) VPN
7 151 (4.30%) VoIP
8 148 (4.22%) SAN
9 143 (4.08%) Wireless
10 118 (3.36%) DHCP
11 108 (3.08%) Internet
12 102 (2.91%) Wi-Fi
13 92 (2.62%) Skype
14 90 (2.56%) BGP
15 86 (2.45%) Cisco Nexus
16 78 (2.22%) Cisco ASA
16 78 (2.22%) Ethernet
17 72 (2.05%) MPLS
18 66 (1.88%) Remote Desktop
19 64 (1.82%) VLAN
Database & Business Intelligence
1 336 (9.58%) SQL Server
2 60 (1.71%) MySQL
3 59 (1.68%) Relational Database
4 47 (1.34%) SQL Server 2008
5 45 (1.28%) SQL Server Reporting Services
6 44 (1.25%) SQL Server Integration Services
7 42 (1.20%) Oracle Database
8 34 (0.97%) GIS
9 32 (0.91%) Data Warehouse
9 32 (0.91%) SQL Server 2012
10 31 (0.88%) SQL Server Analysis Services
11 24 (0.68%) Redis
12 23 (0.66%) Oracle Reports
13 22 (0.63%) RDBMS
14 18 (0.51%) SQL Server 2016
15 16 (0.46%) NoSQL
16 14 (0.40%) BusinessObjects
16 14 (0.40%) Oracle Database 12c
16 14 (0.40%) PostgreSQL
17 13 (0.37%) Oracle Database 10g
Development Applications
1 77 (2.19%) JIRA
2 48 (1.37%) VSS/SourceSafe
3 40 (1.14%) Git (software)
4 34 (0.97%) Jenkins
5 29 (0.83%) Visual Studio
6 19 (0.54%) Team Foundation Server
7 8 (0.23%) SQL Server Management Studio (SSMS)
7 8 (0.23%) Visual Studio Team System
8 7 (0.20%) Oracle Forms
9 6 (0.17%) GitLab
9 6 (0.17%) Octopus Deploy
10 5 (0.14%) GCC
10 5 (0.14%) Visual Studio Tools for Office
11 4 (0.11%) Bitbucket
11 4 (0.11%) Cucumber
11 4 (0.11%) MSI
11 4 (0.11%) Subversion
11 4 (0.11%) Vagrant
12 3 (0.085%) FrontPage
12 3 (0.085%) Maven
General
1 718 (20.46%) Finance
2 289 (8.24%) Retail
3 197 (5.61%) Telecoms
4 149 (4.25%) Legal
5 137 (3.90%) Banking
6 108 (3.08%) Law
7 97 (2.76%) Back Office
8 68 (1.94%) Games
9 62 (1.77%) Investment Banking
9 62 (1.77%) Marketing
10 46 (1.31%) Billing
11 43 (1.23%) Manufacturing
12 41 (1.17%) Advertising
13 33 (0.94%) Front Office
14 28 (0.80%) Electronics
15 19 (0.54%) Hindi Language
15 19 (0.54%) Punjabi Language
15 19 (0.54%) Urdu Language
16 17 (0.48%) Military
17 13 (0.37%) Financial Institution
Job Titles
1 782 (22.29%) Analyst
2 397 (11.31%) Support Engineer
3 350 (9.97%) Service Manager
4 329 (9.38%) Service Analyst
5 298 (8.49%) Support Analyst
6 273 (7.78%) Service Desk Analyst
7 227 (6.47%) Desktop Support
8 218 (6.21%) Team Leader
9 211 (6.01%) IT Support
10 191 (5.44%) Network Engineer
11 175 (4.99%) IT Manager
12 165 (4.70%) Delivery Manager
13 158 (4.50%) Services Delivery Manager
14 155 (4.42%) Applications Support
15 139 (3.96%) Technical Support
16 133 (3.79%) Infrastructure Engineer
17 129 (3.68%) 2nd Line Support
18 125 (3.56%) 1st Line Support
19 122 (3.48%) Developer
20 119 (3.39%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 106 (3.02%) .NET
2 90 (2.56%) HTML
3 74 (2.11%) CSS
4 67 (1.91%) Web Services
5 63 (1.80%) XML
6 61 (1.74%) ASP.NET
7 42 (1.20%) AngularJS
8 34 (0.97%) Middleware
9 28 (0.80%) JDBC
10 25 (0.71%) HTML5
10 25 (0.71%) Node.js
11 23 (0.66%) JSON
11 23 (0.66%) X-Windows
12 21 (0.60%) Flash
12 21 (0.60%) RESTful
13 19 (0.54%) ASP.NET Web API
14 18 (0.51%) SOAP
15 17 (0.48%) .NET Framework
16 16 (0.46%) REST
16 16 (0.46%) XML Messaging
Miscellaneous
1 364 (10.37%) Analytical Skills
2 294 (8.38%) Data Centre
3 244 (6.95%) Management Information System
4 209 (5.96%) Self-Motivation
5 109 (3.11%) Computer Science
6 103 (2.94%) Driving Licence
7 84 (2.39%) Virtual Team
8 81 (2.31%) User Experience
9 74 (2.11%) Blackberry
10 44 (1.25%) iPhone
11 41 (1.17%) iPad
12 40 (1.14%) Public Cloud
13 35 (1.00%) NHS
13 35 (1.00%) Replication
14 33 (0.94%) EPoS
15 31 (0.88%) CMDB
16 30 (0.85%) Enterprise Software
16 30 (0.85%) Greenfield Project
17 29 (0.83%) Fintech
18 28 (0.80%) Clustering
Operating Systems
1 1,341 (38.22%) Windows
2 494 (14.08%) Windows Server
3 415 (11.83%) Windows 7
4 329 (9.38%) Linux
5 288 (8.21%) Windows 10
6 256 (7.30%) Windows Server 2008
7 232 (6.61%) Windows Server 2012
8 185 (5.27%) Unix
9 120 (3.42%) Windows 8
10 79 (2.25%) Mac OS X
11 78 (2.22%) Apple iOS
12 70 (1.99%) Android
13 59 (1.68%) Windows Server 2003
14 48 (1.37%) Red Hat Enterprise Linux
15 35 (1.00%) Windows XP
16 33 (0.94%) Mac OS
17 32 (0.91%) Solaris
18 27 (0.77%) AIX
19 15 (0.43%) CentOS
20 14 (0.40%) Windows Vista
Processes & Methodologies
1 1,580 (45.03%) ITIL
2 645 (18.38%) Service Delivery
3 628 (17.90%) Service Management
4 571 (16.27%) Problem-Solving
5 430 (12.25%) Incident Management
6 343 (9.77%) Problem Management
7 333 (9.49%) ITSM
8 275 (7.84%) Project Management
9 265 (7.55%) Change Management
10 237 (6.75%) Continuous Improvement
11 233 (6.64%) Root Cause Analysis
12 225 (6.41%) Stakeholder Management
13 214 (6.10%) ITIL V3
14 206 (5.87%) Agile Software Development
15 197 (5.61%) Disaster Recovery
16 185 (5.27%) Mentoring
17 178 (5.07%) Infrastructure Engineering
18 144 (4.10%) Line Management
19 143 (4.08%) Coaching
20 141 (4.02%) Time Management
Programming Languages
1 436 (12.43%) SQL
2 174 (4.96%) PowerShell
3 120 (3.42%) Java
4 97 (2.76%) C#
5 81 (2.31%) C
6 76 (2.17%) JavaScript
7 70 (1.99%) Python
8 54 (1.54%) T-SQL
9 41 (1.17%) PHP
10 38 (1.08%) Shell Script
11 28 (0.80%) PL/SQL
12 23 (0.66%) Bash Shell
13 21 (0.60%) Perl
13 21 (0.60%) VB
14 17 (0.48%) VBA
15 15 (0.43%) C++
15 15 (0.43%) ES6
15 15 (0.43%) ES8
16 14 (0.40%) ABAP
16 14 (0.40%) VB.NET
Qualifications
1 340 (9.69%) Microsoft Certification
2 319 (9.09%) Degree
3 295 (8.41%) Cisco Certification
4 233 (6.64%) CCNA
5 219 (6.24%) ITIL Certification
6 205 (5.84%) Security Cleared
7 204 (5.81%) MCSE
8 155 (4.42%) SC Cleared
9 137 (3.90%) CCNP
10 120 (3.42%) MCP
11 94 (2.68%) MCSA
12 70 (1.99%) ITIL Foundation Certificate
13 67 (1.91%) VMware Certified Professional (VCP)
14 65 (1.85%) Computer Science Degree
15 52 (1.48%) MCITP
16 50 (1.42%) ISEB
17 45 (1.28%) DV Cleared
18 40 (1.14%) A+ Certification
19 28 (0.80%) HNC
20 26 (0.74%) Network+ Certification
Quality Assurance & Compliance
1 77 (2.19%) GDPR
2 76 (2.17%) QA
3 67 (1.91%) ISO/IEC 27001
4 60 (1.71%) PMO
5 42 (1.20%) PCI DSS
6 35 (1.00%) ISO/IEC 20000
7 22 (0.63%) Data Quality
8 16 (0.46%) ISO 9001
9 9 (0.26%) Cyber Essentials
10 5 (0.14%) Sarbanes-Oxley
11 4 (0.11%) GCP
12 3 (0.085%) COBIT
12 3 (0.085%) Government Security Classifications
12 3 (0.085%) PSD2
13 2 (0.057%) GMP
13 2 (0.057%) ISO 14001
13 2 (0.057%) ISO 22301
13 2 (0.057%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 2 (0.057%) MiFID
14 1 (0.028%) ISO 8583
System Software
1 802 (22.86%) Active Directory
2 391 (11.14%) VMware Infrastructure
3 236 (6.73%) Hyper-V
4 97 (2.76%) XenApp
5 76 (2.17%) vSphere
6 73 (2.08%) XenDesktop
7 61 (1.74%) VMware ESXi
8 59 (1.68%) Firmware
9 46 (1.31%) Docker
10 35 (1.00%) Virtual Machines
11 32 (0.91%) Virtual Servers
12 27 (0.77%) Microsoft App-V
13 17 (0.48%) Terminal Services
14 16 (0.46%) BitLocker
14 16 (0.46%) XenServer
15 12 (0.34%) Oracle RAC
16 10 (0.28%) VMware Workstation
17 8 (0.23%) Veritas Cluster Server
18 6 (0.17%) NFS
19 4 (0.11%) ProxySG
Systems Management
1 250 (7.12%) SCCM
2 63 (1.80%) Nagios
3 62 (1.77%) NetBackup
4 48 (1.37%) WSUS
5 47 (1.34%) Cisco LMS
5 47 (1.34%) Opsview
6 43 (1.23%) Backup Exec
7 39 (1.11%) Puppet
8 33 (0.94%) SCVMM
9 25 (0.71%) vCenter Server
10 23 (0.66%) Ansible
10 23 (0.66%) Norton AntiVirus
11 20 (0.57%) Microsoft Intune
11 20 (0.57%) SCOM
11 20 (0.57%) Terraform
12 19 (0.54%) Opscode Chef
12 19 (0.54%) vMotion
13 17 (0.48%) AirWatch
14 15 (0.43%) Cisco Prime
15 14 (0.40%) Oracle Enterprise Manager
Vendors
1 1,141 (32.52%) Microsoft
2 574 (16.36%) VMware
3 529 (15.08%) Cisco
4 420 (11.97%) Citrix
5 219 (6.24%) HP
6 201 (5.73%) Oracle
7 130 (3.70%) ServiceNow
8 116 (3.31%) SAP
9 100 (2.85%) Apple
9 100 (2.85%) Remedy
10 91 (2.59%) Juniper
11 87 (2.48%) Dell
12 86 (2.45%) Veeam
13 76 (2.17%) CheckPoint
13 76 (2.17%) Google
13 76 (2.17%) SolarWinds
14 73 (2.08%) NetApp
15 62 (1.77%) IBM
16 59 (1.68%) Red Hat
16 59 (1.68%) Symantec