1st/2nd Line Help Desk Support
UK > England
The median 1st/2nd Line Help Desk Support salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 11 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 671 | 827 | 926 |
| Rank change year-on-year | +156 | +99 | +191 |
| Permanent jobs requiring a 1st/2nd Line Help Desk Support | 2 | 5 | 4 |
| As % of all permanent jobs advertised in England | 0.004% | 0.006% | 0.004% |
| As % of the Job Titles category | 0.005% | 0.006% | 0.005% |
| Number of salaries quoted | 2 | 0 | 4 |
| 10th Percentile | - | - | - |
| 25th Percentile | £29,750 | - | £25,000 |
| Median annual salary (50th Percentile) | £31,500 | - | £26,000 |
| Median % change year-on-year | - | - | -5.45% |
| 75th Percentile | £33,250 | - | £29,375 |
| 90th Percentile | - | - | £33,650 |
| UK median annual salary | £31,500 | £31,500 | £26,000 |
| % change year-on-year | - | +21.15% | -5.45% |
All Permanent IT Job Vacancies
England
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in England with a recognized job title | 43,811 | 81,137 | 82,278 |
| % of permanent jobs with a recognized job title | 90.57% | 94.49% | 91.47% |
| Number of salaries quoted | 24,794 | 60,555 | 52,271 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £41,280 | £38,250 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £53,500 | £60,800 |
| Median % change year-on-year | +7.48% | -12.01% | +1.33% |
| 75th Percentile | £75,000 | £71,688 | £82,500 |
| 90th Percentile | £97,500 | £91,000 | £100,000 |
| UK median annual salary | £57,443 | £52,500 | £60,000 |
| % change year-on-year | +9.41% | -12.50% | - |
1st/2nd Line Help Desk Support
Job Vacancy Trend in England
Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised in England.
1st/2nd Line Help Desk Support
Salary Trend in England
3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support in England.
1st/2nd Line Help Desk Support
Job Locations in England
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the England region over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| East Midlands | - | 2 | £31,500 | - | |
| Midlands | - | 2 | £31,500 | - | |
| 1st/2nd Line Help Desk Support UK |
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1st/2nd Line Help Desk Support Skill Set
Top 11 Co-occurring Skills and Capabilities in England
For the 6 months to 11 May 2025, 1st/2nd Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Help Desk Support in the job title.
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1st/2nd Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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