Period
to 6 May 2021

The median annual salary for a 1st/2nd Line Help Desk Support was £28,375 in advertised job vacancies during the 6 months to 6 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Help Desk Support
UK
6 months to
6 May 2021
Same period 2020 Same period 2019
Rank 873 935 1092
Rank change year-on-year +62 +157 +84
Permanent jobs requiring a 1st/2nd Line Help Desk Support 10 11 23
As % of all permanent jobs advertised in the UK 0.011% 0.011% 0.016%
As % of the Job Titles category 0.012% 0.011% 0.016%
Number of salaries quoted 10 11 18
10th Percentile £24,925 " £22,675
25th Percentile £25,219 £19,500 £24,000
Median annual salary (50th Percentile) £28,375 £22,500 £26,029
Median % change year-on-year +26.11% -13.56% +16.98%
75th Percentile £33,250 £28,000 £30,000
90th Percentile " " £35,675
UK excluding London median annual salary £28,375 £21,000 £25,250
% change year-on-year +35.12% -16.83% +14.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 81,772 97,376 141,089
% of permanent IT jobs with a recognized job title 92.84% 95.32% 96.02%
Number of salaries quoted 63,439 79,050 113,190
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,000 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% -

1st/2nd Line Help Desk Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support.

Salary trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 6 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +91 10 £28,375 +19.47% 1
UK excluding London +76 10 £28,375 +35.12% 1
South East +70 6 £31,500 +40.00%
South West -17 2 £25,000 -
Work from Home - 1 £25,000 -
East of England - 1 £28,000 -
North of England - 1 £24,500 -
Yorkshire - 1 £24,500 -

1st/2nd Line Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 6 May 2021, 1st/2nd Line Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Help Desk Support in the job title.

1 9 (90.00%) Windows
2 8 (80.00%) Active Directory
2 8 (80.00%) Social Skills
3 5 (50.00%) Windows 10
4 4 (40.00%) Telecoms
4 4 (40.00%) Wealth Management
4 4 (40.00%) ITIL
4 4 (40.00%) TCP/IP
4 4 (40.00%) SLA
4 4 (40.00%) Time Management
5 3 (30.00%) Firewall
5 3 (30.00%) Wireless
6 2 (20.00%) SCCM
6 2 (20.00%) IP Telephony
6 2 (20.00%) Microsoft PowerPoint
6 2 (20.00%) Cisco
6 2 (20.00%) VPN
6 2 (20.00%) Microsoft Office
6 2 (20.00%) Microsoft Excel
6 2 (20.00%) Citrix
6 2 (20.00%) Avaya
6 2 (20.00%) Blackberry
6 2 (20.00%) XenApp
6 2 (20.00%) XenDesktop
6 2 (20.00%) Android
6 2 (20.00%) iPhone
6 2 (20.00%) Windows Server 2008
6 2 (20.00%) Windows Server 2012
6 2 (20.00%) Problem-Solving
7 1 (10.00%) Microsoft 365

1st/2nd Line Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (20.00%) Microsoft Excel
1 2 (20.00%) Microsoft Office
1 2 (20.00%) Microsoft PowerPoint
Cloud Services
1 1 (10.00%) Azure
1 1 (10.00%) Microsoft 365
Communications & Networking
1 4 (40.00%) TCP/IP
2 3 (30.00%) Firewall
2 3 (30.00%) Wireless
3 2 (20.00%) IP Telephony
3 2 (20.00%) VPN
General
1 8 (80.00%) Social Skills
2 4 (40.00%) Telecoms
Miscellaneous
1 2 (20.00%) Blackberry
1 2 (20.00%) iPhone
Operating Systems
1 9 (90.00%) Windows
2 5 (50.00%) Windows 10
3 2 (20.00%) Android
3 2 (20.00%) Windows Server 2008
3 2 (20.00%) Windows Server 2012
Processes & Methodologies
1 4 (40.00%) ITIL
1 4 (40.00%) Time Management
1 4 (40.00%) Wealth Management
2 2 (20.00%) Problem-Solving
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 8 (80.00%) Active Directory
2 2 (20.00%) XenApp
2 2 (20.00%) XenDesktop
Systems Management
1 2 (20.00%) SCCM
Vendors
1 2 (20.00%) Avaya
1 2 (20.00%) Cisco
1 2 (20.00%) Citrix