Period
to 20 September 2020

The median annual salary for a 1st/2nd Line Help Desk Support was £28,500 in advertised job vacancies during the 6 months to 20 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Help Desk Support
UK
6 months to
20 Sep 2020
Same period 2019 Same period 2018
Rank 686 1076 1120
Rank change year-on-year +390 +44 +60
Permanent jobs requiring a 1st/2nd Line Help Desk Support 12 16 49
As % of all permanent jobs advertised in the UK 0.024% 0.011% 0.029%
As % of the Job Titles category 0.026% 0.012% 0.031%
Number of salaries quoted 15 14 48
Median annual salary £28,500 £23,750 £22,000
Median salary % change year-on-year +20.00% +7.95% -12.00%
10th Percentile £20,250 £20,125 £18,500
90th Percentile £37,500 £29,275 £35,250
UK excluding London median annual salary £24,000 £23,500 £22,000
% change year-on-year +2.13% +6.82% -12.87%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,511 135,312 160,648
% of permanent IT jobs with a recognized job title 94.79% 95.77% 96.05%
Number of salaries quoted 37,941 107,711 129,463
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st/2nd Line Help Desk Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support.

Salary trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Help Desk Support over the 6 months to 20 September 2020.

Salary histogram for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 20 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +385 12 £28,500 +18.75% 1
London +271 7 £35,000 +25.00%
UK excluding London +317 5 £24,000 +2.13% 1
East of England +144 3 £28,000 +7.69%
Work from Home - 3 £20,500 -
North of England +188 2 £20,500 -10.87%
North West +130 2 £20,500 -14.58%

1st/2nd Line Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 September 2020, 1st/2nd Line Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Help Desk Support in the job title.

1 12 (100.00%) Windows
1 12 (100.00%) Windows 10
2 10 (83.33%) Active Directory
3 9 (75.00%) Office 365
4 8 (66.67%) Microsoft
4 8 (66.67%) Microsoft Office
5 7 (58.33%) Finance
6 6 (50.00%) Management Information System
6 6 (50.00%) Microsoft Certification
7 3 (25.00%) Azure
7 3 (25.00%) Wireless
7 3 (25.00%) Firewall
8 2 (16.67%) Apple
8 2 (16.67%) Blackberry
8 2 (16.67%) Citrix
8 2 (16.67%) MCP
8 2 (16.67%) Microsoft Excel
8 2 (16.67%) Microsoft PowerPoint
9 1 (8.33%) Self-Motivation
9 1 (8.33%) Cisco CUCM
9 1 (8.33%) ServiceNow
9 1 (8.33%) Line Management
9 1 (8.33%) Exchange Server 2010
9 1 (8.33%) MS Exchange
9 1 (8.33%) Cisco
9 1 (8.33%) HP
9 1 (8.33%) Dell
9 1 (8.33%) Project Management
9 1 (8.33%) Law
9 1 (8.33%) Legal

1st/2nd Line Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Exchange Server 2010
1 1 (8.33%) MS Exchange
Applications
1 8 (66.67%) Microsoft Office
2 2 (16.67%) Microsoft Excel
2 2 (16.67%) Microsoft PowerPoint
Cloud Services
1 9 (75.00%) Office 365
2 3 (25.00%) Azure
Communications & Networking
1 3 (25.00%) Firewall
1 3 (25.00%) Wireless
General
1 7 (58.33%) Finance
2 1 (8.33%) Law
2 1 (8.33%) Legal
Miscellaneous
1 6 (50.00%) Management Information System
2 2 (16.67%) Blackberry
3 1 (8.33%) Self-Motivation
Operating Systems
1 12 (100.00%) Windows
1 12 (100.00%) Windows 10
Processes & Methodologies
1 1 (8.33%) Change Management
1 1 (8.33%) Line Management
1 1 (8.33%) Project Management
Qualifications
1 6 (50.00%) Microsoft Certification
2 2 (16.67%) MCP
System Software
1 10 (83.33%) Active Directory
Systems Management
1 1 (8.33%) Cisco CUCM
Vendors
1 8 (66.67%) Microsoft
2 2 (16.67%) Apple
2 2 (16.67%) Citrix
3 1 (8.33%) Cisco
3 1 (8.33%) Dell
3 1 (8.33%) HP
3 1 (8.33%) ServiceNow