Period
to 26 February 2021

The median annual salary for a 1st/2nd Line Help Desk Support was £29,000 in advertised job vacancies during the 6 months to 26 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Help Desk Support
UK
6 months to
26 Feb 2021
Same period 2020 Same period 2019
Rank 799 987 1108
Rank change year-on-year +188 +121 +67
Permanent jobs requiring a 1st/2nd Line Help Desk Support 15 24 31
As % of all permanent jobs advertised in the UK 0.020% 0.019% 0.020%
As % of the Job Titles category 0.021% 0.020% 0.021%
Number of salaries quoted 17 24 30
Median annual salary £29,000 £24,500 £25,750
Median salary % change year-on-year +18.37% -4.85% +5.10%
10th Percentile £25,000 £19,500 £20,800
90th Percentile £33,250 £32,500 £35,750
UK excluding London median annual salary £29,000 £21,000 £23,000
% change year-on-year +38.10% -8.70% -8.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 69,869 117,563 145,242
% of permanent IT jobs with a recognized job title 93.92% 95.48% 95.96%
Number of salaries quoted 56,047 95,344 117,772
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,986 £29,000 £28,250
90th Percentile £87,500 £87,500 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st/2nd Line Help Desk Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support.

Salary trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 26 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +205 15 £29,000 +16.00% 1
UK excluding London +171 15 £29,000 +38.10% 1
South East +136 8 £30,750 +53.75%
East of England +91 4 £29,000 +11.54%
South West +50 2 £25,000 - 1
Work from Home - 2 £27,000 -
North of England +61 1 £24,500 +4.26%
Yorkshire +33 1 £24,500 +6.52%

1st/2nd Line Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 February 2021, 1st/2nd Line Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Help Desk Support in the job title.

1 14 (93.33%) Windows
2 13 (86.67%) Active Directory
3 10 (66.67%) Windows 10
4 6 (40.00%) Time Management
4 6 (40.00%) Firewall
4 6 (40.00%) Wireless
4 6 (40.00%) Telecoms
4 6 (40.00%) Wealth Management
4 6 (40.00%) TCP/IP
5 4 (26.67%) SLA
5 4 (26.67%) ITIL
5 4 (26.67%) Microsoft 365
5 4 (26.67%) Azure
6 2 (13.33%) Windows Server 2012
6 2 (13.33%) XenApp
6 2 (13.33%) XenDesktop
6 2 (13.33%) Android
6 2 (13.33%) iPhone
6 2 (13.33%) Windows Server 2008
6 2 (13.33%) Microsoft Office
6 2 (13.33%) Microsoft Excel
6 2 (13.33%) Cisco
6 2 (13.33%) VPN
6 2 (13.33%) Citrix
6 2 (13.33%) Avaya
6 2 (13.33%) Blackberry
6 2 (13.33%) SCCM
6 2 (13.33%) IP Telephony
6 2 (13.33%) Microsoft PowerPoint
6 2 (13.33%) Problem-Solving

1st/2nd Line Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (13.33%) Microsoft Excel
1 2 (13.33%) Microsoft Office
1 2 (13.33%) Microsoft PowerPoint
Cloud Services
1 4 (26.67%) Azure
1 4 (26.67%) Microsoft 365
Communications & Networking
1 6 (40.00%) Firewall
1 6 (40.00%) TCP/IP
1 6 (40.00%) Wireless
2 2 (13.33%) IP Telephony
2 2 (13.33%) VPN
General
1 6 (40.00%) Telecoms
Miscellaneous
1 2 (13.33%) Blackberry
1 2 (13.33%) iPhone
Operating Systems
1 14 (93.33%) Windows
2 10 (66.67%) Windows 10
3 2 (13.33%) Android
3 2 (13.33%) Windows Server 2008
3 2 (13.33%) Windows Server 2012
Processes & Methodologies
1 6 (40.00%) Time Management
1 6 (40.00%) Wealth Management
2 4 (26.67%) ITIL
3 2 (13.33%) Problem-Solving
Quality Assurance & Compliance
1 4 (26.67%) SLA
System Software
1 13 (86.67%) Active Directory
2 2 (13.33%) XenApp
2 2 (13.33%) XenDesktop
Systems Management
1 2 (13.33%) SCCM
Vendors
1 2 (13.33%) Avaya
1 2 (13.33%) Cisco
1 2 (13.33%) Citrix