Period
to 26 November 2020

The median annual salary for a 1st/2nd Line Help Desk Support was £29,000 in advertised job vacancies during the 6 months to 26 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Help Desk Support
UK
6 months to
26 Nov 2020
Same period 2019 Same period 2018
Rank 683 1045 1123
Rank change year-on-year +362 +78 +62
Permanent jobs requiring a 1st/2nd Line Help Desk Support 21 23 47
As % of all permanent jobs advertised in the UK 0.038% 0.017% 0.029%
As % of the Job Titles category 0.040% 0.018% 0.030%
Number of salaries quoted 25 23 47
Median annual salary £29,000 £24,000 £22,000
Median salary % change year-on-year +20.83% +9.09% -6.38%
10th Percentile £20,250 £19,100 £18,750
90th Percentile £37,500 £32,500 £33,750
UK excluding London median annual salary £28,500 £22,000 £22,000
% change year-on-year +29.55% - -12.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 52,250 129,810 154,389
% of permanent IT jobs with a recognized job title 95.11% 95.60% 95.87%
Number of salaries quoted 43,533 103,899 124,411
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,375 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st/2nd Line Help Desk Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support.

Salary trend for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Help Desk Support over the 6 months to 26 November 2020.

Salary histogram for 1st/2nd Line Help Desk Support in the UK

1st/2nd Line Help Desk Support
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 26 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +351 21 £29,000 +20.83% 3
UK excluding London +286 15 £28,500 +29.55% 3
East of England +139 7 £28,500 +9.62%
London +266 6 £35,000 +16.67%
South East +197 6 £30,000 +50.00%
Work from Home - 4 £24,500 -
North of England +132 2 £20,500 -9.89% 2
North West +114 2 £20,500 -14.58%

1st/2nd Line Help Desk Support Skill Set
Top 28 Co-occurring IT Skills

For the 6 months to 26 November 2020, 1st/2nd Line Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Help Desk Support in the job title.

1 21 (100.00%) Windows
2 19 (90.48%) Windows 10
3 17 (80.95%) Active Directory
4 13 (61.90%) Office 365
5 10 (47.62%) Microsoft Office
6 8 (38.10%) Microsoft
7 7 (33.33%) Firewall
7 7 (33.33%) Wireless
7 7 (33.33%) Azure
8 6 (28.57%) Finance
8 6 (28.57%) Management Information System
8 6 (28.57%) Microsoft Certification
9 4 (19.05%) Microsoft Excel
9 4 (19.05%) TCP/IP
9 4 (19.05%) Telecoms
9 4 (19.05%) Microsoft PowerPoint
9 4 (19.05%) Wealth Management
9 4 (19.05%) Time Management
10 2 (9.52%) Problem-Solving
10 2 (9.52%) IP Telephony
10 2 (9.52%) SLA
10 2 (9.52%) Cisco
10 2 (9.52%) ITIL
10 2 (9.52%) MCP
10 2 (9.52%) Citrix
10 2 (9.52%) Avaya
10 2 (9.52%) Apple
10 2 (9.52%) Blackberry

1st/2nd Line Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (47.62%) Microsoft Office
2 4 (19.05%) Microsoft Excel
2 4 (19.05%) Microsoft PowerPoint
Cloud Services
1 13 (61.90%) Office 365
2 7 (33.33%) Azure
Communications & Networking
1 7 (33.33%) Firewall
1 7 (33.33%) Wireless
2 4 (19.05%) TCP/IP
3 2 (9.52%) IP Telephony
General
1 6 (28.57%) Finance
2 4 (19.05%) Telecoms
Miscellaneous
1 6 (28.57%) Management Information System
2 2 (9.52%) Blackberry
Operating Systems
1 21 (100.00%) Windows
2 19 (90.48%) Windows 10
Processes & Methodologies
1 4 (19.05%) Time Management
1 4 (19.05%) Wealth Management
2 2 (9.52%) ITIL
2 2 (9.52%) Problem-Solving
Qualifications
1 6 (28.57%) Microsoft Certification
2 2 (9.52%) MCP
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 17 (80.95%) Active Directory
Vendors
1 8 (38.10%) Microsoft
2 2 (9.52%) Apple
2 2 (9.52%) Avaya
2 2 (9.52%) Cisco
2 2 (9.52%) Citrix