1st/2nd Line Help Desk Support
UK
The median 1st/2nd Line Help Desk Support salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 23 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 23 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 879 | 972 | 1199 |
| Rank change year-on-year | +93 | +227 | -332 |
| Permanent jobs requiring a 1st/2nd Line Help Desk Support | 10 | 6 | 16 |
| As % of all permanent jobs advertised in the UK | 0.010% | 0.006% | 0.010% |
| As % of the Job Titles category | 0.011% | 0.006% | 0.011% |
| Number of salaries quoted | 5 | 6 | 15 |
| 10th Percentile | £27,650 | - | £23,650 |
| 25th Percentile | £29,750 | £25,000 | £25,000 |
| Median annual salary (50th Percentile) | £31,500 | £28,000 | £26,000 |
| Median % change year-on-year | +12.50% | +7.69% | -9.57% |
| 75th Percentile | £33,250 | £32,500 | £32,500 |
| 90th Percentile | - | £34,500 | £34,600 |
| UK excluding London median annual salary | - | £26,000 | £27,500 |
| % change year-on-year | - | -5.45% | -4.35% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,477 | 96,786 | 147,852 |
| % of permanent jobs with a recognized job title | 94.63% | 91.57% | 96.05% |
| Number of salaries quoted | 66,588 | 60,676 | 85,408 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £53,000 | £60,000 | £60,000 |
| Median % change year-on-year | -11.67% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,075 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st/2nd Line Help Desk Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Help Desk Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support.
1st/2nd Line Help Desk Support
Top 4 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +114 | 6 | £27,500 | -1.79% | |
| South East | +21 | 5 | - | - | |
| UK excluding London | +3 | 5 | - | - | |
| London | +132 | 1 | £27,500 | -23.61% |
1st/2nd Line Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 23 April 2024, 1st/2nd Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Help Desk Support in the job title.
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1st/2nd Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: