Period
to 22 July 2017

The median annual salary for a 1st Line Support Analyst was £23,000 in advertised job vacancies in Hampshire during the 6 months to 22 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
South East > Hampshire
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 227 261 236
Rank change year-on-year +34 -25 +28
Permanent jobs requiring a 1st Line Support Analyst 15 16 44
As % of all permanent IT jobs advertised in Hampshire 0.25% 0.23% 0.59%
As % of the Job Titles category 0.26% 0.24% 0.60%
Number of salaries quoted 13 16 34
Hampshire median annual salary £23,000 £19,000 £22,500
Median salary % change year-on-year +21.05% -15.56% -
10th Percentile £21,200 £18,000 £17,188
90th Percentile £26,800 £24,750 £28,000
South East median annual salary £22,500 £21,500 £21,500
% change year-on-year +4.65% - -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hampshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hampshire
Permanent job vacancies with a job title containing a recognized job role 5824 6769 7337
As % of all permanent IT job vacancies advertised in Hampshire 96.87% 97.70% 98.22%
Number of salaries quoted 5066 5952 6060
Hampshire median annual salary £41,500 £40,000 £41,500
Median salary % change year-on-year +3.75% -3.61% +3.75%
10th Percentile £24,125 £24,513 £24,000
90th Percentile £63,750 £60,500 £61,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

1st Line Support Analyst
Job Vacancy Trend in Hampshire

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for 1st Line Support Analyst in Hampshire

1st Line Support Analyst
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in Hampshire.

Salary trend for 1st Line Support Analyst in Hampshire

1st Line Support Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the Hampshire region over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +25 2 £18,500 -10.30%
Farnborough +2 2 £26,000 +36.84%
Fleet - 2 £23,500 -
Winchester +4 1 - -
Eastleigh - 1 £22,000 -
1st Line Support Analyst
South East

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 22 July 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring 1st Line Support Analyst in the job title.

1 10 (66.67%) Windows
1 10 (66.67%) Microsoft
2 9 (60.00%) ITIL
3 8 (53.33%) Active Directory
4 7 (46.67%) Windows Server
4 7 (46.67%) Microsoft Office
5 6 (40.00%) MS Exchange
6 3 (20.00%) Cisco
6 3 (20.00%) CCENT
7 2 (13.33%) Service Management
7 2 (13.33%) Marketing
7 2 (13.33%) Digital Marketing
7 2 (13.33%) ISO/IEC 20000
7 2 (13.33%) Windows 7
7 2 (13.33%) Process Improvement
7 2 (13.33%) CCAA
7 2 (13.33%) ServiceNow
7 2 (13.33%) Symantec
7 2 (13.33%) Microsoft Certification
7 2 (13.33%) Electronics
7 2 (13.33%) Telecoms
7 2 (13.33%) Finance
7 2 (13.33%) Manufacturing
7 2 (13.33%) VMware
7 2 (13.33%) Programme Management
7 2 (13.33%) MCSA
7 2 (13.33%) Microsoft Excel
7 2 (13.33%) SAP
7 2 (13.33%) Oracle
7 2 (13.33%) Citrix

1st Line Support Analyst Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (40.00%) MS Exchange
Applications
1 7 (46.67%) Microsoft Office
2 2 (13.33%) Microsoft Excel
Communications & Networking
1 1 (6.67%) VoIP
General
1 2 (13.33%) Electronics
1 2 (13.33%) Finance
1 2 (13.33%) Manufacturing
1 2 (13.33%) Marketing
1 2 (13.33%) Telecoms
Miscellaneous
1 1 (6.67%) Management Information System
Operating Systems
1 10 (66.67%) Windows
2 7 (46.67%) Windows Server
3 2 (13.33%) Windows 7
4 1 (6.67%) Windows Server 2008
4 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 9 (60.00%) ITIL
2 2 (13.33%) Business Intelligence
2 2 (13.33%) Digital Marketing
2 2 (13.33%) Process Improvement
2 2 (13.33%) Programme Management
2 2 (13.33%) Service Management
3 1 (6.67%) Document Management
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 3 (20.00%) CCENT
2 2 (13.33%) CCAA
2 2 (13.33%) Citrix Certification
2 2 (13.33%) MCSA
2 2 (13.33%) Microsoft Certification
3 1 (6.67%) CCNA
3 1 (6.67%) Cisco Certification
3 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 2 (13.33%) ISO/IEC 20000
System Software
1 8 (53.33%) Active Directory
Vendors
1 10 (66.67%) Microsoft
2 3 (20.00%) Cisco
3 2 (13.33%) Citrix
3 2 (13.33%) Oracle
3 2 (13.33%) SAP
3 2 (13.33%) ServiceNow
3 2 (13.33%) Symantec
3 2 (13.33%) VMware