The median annual salary for a 1st Line Support Analyst was £23,250 in advertised job vacancies in Hertfordshire during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
First Line Support Analyst
East of England / Hertfordshire
Rank 134 154 151
Rank change year-on-year +20 -3  
Permanent jobs requiring a 1st Line Support Analyst 8 5 7
As % of all permanent IT jobs advertised in Hertfordshire 0.37% 0.19% 0.30%
As % of the Job Titles category 0.38% 0.20% 0.31%
Number of salaries quoted 8 5 6
Median salary £23,250 £20,000 £17,875
Median salary % change year-on-year +16.25% +11.88%  
90% offered a salary of more than £20,700 £18,000 £17,000
10% offered a salary of more than £25,000 £20,000 £20,000
UK excluding London median salary £21,000 £20,816 £21,000
% change year-on-year +0.88% -0.87%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2107 2457 2241
As % of all permanent IT job vacancies advertised in Hertfordshire 96.17% 95.71% 96.68%
Number of salaries quoted 1772 2028 1796
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,500 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in Hertfordshire

1st Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in Hertfordshire.

Salary trend for 1st Line Support Analyst in Hertfordshire

1st Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the Hertfordshire region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford 0 6 £23,000 +27.77%
Borehamwood - 1 £25,000 -
Hoddesdon - 1 £21,500 -
1st Line Support Analyst
East of England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 25 March 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support Analyst in the job title.

1 10 (83.33%) Active Directory
1 10 (83.33%) Windows
1 10 (83.33%) Windows 7
2 6 (50.00%) Microsoft
3 4 (33.33%) Firewall
3 4 (33.33%) Office 365
4 3 (25.00%) VMware
4 3 (25.00%) Wireless
4 3 (25.00%) Citrix
4 3 (25.00%) MS Office
4 3 (25.00%) ITIL
5 2 (16.67%) Windows 10
5 2 (16.67%) MS Excel
5 2 (16.67%) Handset
5 2 (16.67%) Windows 8
6 1 (8.33%) Windows Server 2012
6 1 (8.33%) Meraki
6 1 (8.33%) Mentoring
6 1 (8.33%) Data Centre
6 1 (8.33%) Cisco Nexus
6 1 (8.33%) iPad
6 1 (8.33%) VMware Workstation
6 1 (8.33%) Information Security
6 1 (8.33%) VMware Infrastructure
6 1 (8.33%) Cisco ASA
6 1 (8.33%) Windows Server 2008
6 1 (8.33%) Red Hat Enterprise Linux
6 1 (8.33%) Fat Client
6 1 (8.33%) Smartphone
6 1 (8.33%) Back Office

1st Line Support Analyst Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) MS Exchange
Applications
1 3 (25.00%) MS Office
2 2 (16.67%) MS Excel
Cloud Services
1 4 (33.33%) Office 365
Communications & Networking
1 4 (33.33%) Firewall
2 3 (25.00%) Wireless
3 1 (8.33%) Cisco ASA
3 1 (8.33%) Cisco Nexus
3 1 (8.33%) DHCP
3 1 (8.33%) DNS
3 1 (8.33%) LAN
3 1 (8.33%) Remote Desktop
3 1 (8.33%) TCP/IP
3 1 (8.33%) VPN
3 1 (8.33%) WAN
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 1 (8.33%) Back Office
Miscellaneous
1 2 (16.67%) Handset
2 1 (8.33%) Data Centre
2 1 (8.33%) Fat Client
2 1 (8.33%) iPad
2 1 (8.33%) Smartphone
2 1 (8.33%) Thin Client
Operating Systems
1 10 (83.33%) Windows
1 10 (83.33%) Windows 7
2 2 (16.67%) Windows 10
2 2 (16.67%) Windows 8
3 1 (8.33%) Linux
3 1 (8.33%) Red Hat Enterprise Linux
3 1 (8.33%) Windows Server
3 1 (8.33%) Windows Server 2008
3 1 (8.33%) Windows Server 2012
3 1 (8.33%) Windows XP
Processes & Methodologies
1 3 (25.00%) ITIL
2 1 (8.33%) Information Security
2 1 (8.33%) Mentoring
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 1 (8.33%) CCNA
1 1 (8.33%) Cisco Certification
System Software
1 10 (83.33%) Active Directory
2 1 (8.33%) Terminal Services
2 1 (8.33%) VMware Infrastructure
2 1 (8.33%) VMware Workstation
Vendors
1 6 (50.00%) Microsoft
2 3 (25.00%) Citrix
2 3 (25.00%) VMware
3 1 (8.33%) Cisco
3 1 (8.33%) Meraki