1st Line Support Analyst Jobs in the East of England

First Line Support Analyst
England > East of England

The median First Line Support Analyst salary in the East of England is £26,250 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 159 211 226
Rank change year-on-year +52 +15 +35
Permanent jobs requiring a 1st Line Support Analyst 21 6 11
As % of all permanent jobs advertised in the East of England 0.65% 0.098% 0.21%
As % of the Job Titles category 0.71% 0.10% 0.24%
Number of salaries quoted 12 6 10
10th Percentile - - £20,575
25th Percentile £25,500 £23,000 £20,750
Median annual salary (50th Percentile) £26,250 £23,750 £22,500
Median % change year-on-year +10.53% +5.56% -6.25%
75th Percentile £26,875 £25,250 £23,750
90th Percentile £33,063 £27,875 £24,975
England median annual salary £26,250 £25,500 £26,000
% change year-on-year +2.94% -1.92% +4.00%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 2,968 5,749 4,509
% of permanent jobs with a recognized job title 91.32% 93.94% 84.08%
Number of salaries quoted 1,555 4,391 2,263
10th Percentile £27,500 £25,809 £26,250
25th Percentile £36,250 £31,250 £36,750
Median annual salary (50th Percentile) £50,967 £47,500 £55,000
Median % change year-on-year +7.30% -13.64% +10.00%
75th Percentile £66,200 £63,142 £67,500
90th Percentile £75,750 £75,000 £82,500
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st Line Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support Analyst in the East of England

1st Line Support Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the East of England.

Salary trend for 1st Line Support Analyst in the East of England

1st Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the East of England region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Suffolk - 13 £26,250 -
Hertfordshire +34 5 - -
Bedfordshire - 3 £32,500 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 9 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st Line Support Analyst in the job title.

1 21 (100.00%) Microsoft
2 18 (85.71%) Microsoft 365
2 18 (85.71%) Customer Service
3 16 (76.19%) Social Skills
4 15 (71.43%) Active Directory
4 15 (71.43%) Microsoft Certification
5 13 (61.90%) Analytical Skills
5 13 (61.90%) Problem-Solving
6 10 (47.62%) A+ Certification
6 10 (47.62%) Service Management
7 8 (38.10%) Firewall
7 8 (38.10%) Azure
8 5 (23.81%) Mac OS
8 5 (23.81%) Entra ID
8 5 (23.81%) Microsoft Intune
8 5 (23.81%) Windows Server
8 5 (23.81%) Virtual Desktop
8 5 (23.81%) Windows
8 5 (23.81%) Server Management
8 5 (23.81%) Preventative Maintenance
8 5 (23.81%) Windows Server 2019
9 3 (14.29%) Remote Monitoring and Management
9 3 (14.29%) Microsoft Excel
9 3 (14.29%) SharePoint
9 3 (14.29%) ERP
9 3 (14.29%) Wi-Fi
9 3 (14.29%) Service Delivery
9 3 (14.29%) Analytical Thinking
9 3 (14.29%) Self-Motivation
9 3 (14.29%) Mentoring

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (14.29%) SharePoint
Applications
1 3 (14.29%) Microsoft Excel
1 3 (14.29%) Microsoft Office
Cloud Services
1 18 (85.71%) Microsoft 365
2 8 (38.10%) Azure
3 5 (23.81%) Entra ID
Communications & Networking
1 8 (38.10%) Firewall
2 3 (14.29%) Wi-Fi
General
1 16 (76.19%) Social Skills
2 13 (61.90%) Analytical Skills
Miscellaneous
1 3 (14.29%) Self-Motivation
Operating Systems
1 5 (23.81%) Mac OS
1 5 (23.81%) Windows
1 5 (23.81%) Windows Server
1 5 (23.81%) Windows Server 2019
Processes & Methodologies
1 18 (85.71%) Customer Service
2 13 (61.90%) Problem-Solving
3 10 (47.62%) Service Management
4 5 (23.81%) Preventative Maintenance
4 5 (23.81%) Server Management
5 3 (14.29%) Analytical Thinking
5 3 (14.29%) ERP
5 3 (14.29%) Incident Management
5 3 (14.29%) Mentoring
5 3 (14.29%) Remote Monitoring and Management
5 3 (14.29%) Service Delivery
Qualifications
1 15 (71.43%) Microsoft Certification
2 10 (47.62%) A+ Certification
System Software
1 15 (71.43%) Active Directory
2 5 (23.81%) Virtual Desktop
Systems Management
1 5 (23.81%) Microsoft Intune
Vendors
1 21 (100.00%) Microsoft