1st/2nd Line Support Jobs in Kent

1st/2nd Line Support
South East > Kent

The median 1st/2nd Line Support salary in Kent is £31,500 per year, according to job vacancies posted during the 6 months leading to 6 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 May 2025
Same period 2024 Same period 2023
Rank 67 102 99
Rank change year-on-year +35 -3 +13
Permanent jobs requiring a 1st/2nd Line Support 6 5 4
As % of all permanent jobs advertised in Kent 0.77% 0.33% 0.35%
As % of the Job Titles category 1.08% 0.36% 0.41%
Number of salaries quoted 6 5 1
10th Percentile - - -
25th Percentile £29,750 £21,250 £29,000
Median annual salary (50th Percentile) £31,500 £22,500 £30,000
Median % change year-on-year +40.00% -25.00% +9.09%
75th Percentile £33,250 £24,250 £31,000
90th Percentile £38,500 £28,600 -
South East median annual salary £31,500 £27,500 £27,500
% change year-on-year +14.55% - +1.85%

All Permanent IT Job Vacancies
Kent

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 557 1,387 985
% of permanent jobs with a recognized job title 71.32% 92.84% 85.73%
Number of salaries quoted 322 1,032 549
10th Percentile £25,250 £25,250 £27,400
25th Percentile £30,313 £31,250 £33,500
Median annual salary (50th Percentile) £47,000 £42,500 £46,500
Median % change year-on-year +10.59% -8.60% +3.33%
75th Percentile £58,563 £58,750 £60,000
90th Percentile £70,000 £68,750 £72,500
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

1st/2nd Line Support
Job Vacancy Trend in Kent

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 1st/2nd Line Support in Kent

1st/2nd Line Support
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in Kent.

Salary trend for 1st/2nd Line Support in Kent

1st/2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Kent region over the 6 months to 6 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tunbridge Wells - 5 £31,500 -
1st/2nd Line Support
South East

1st/2nd Line Support Skill Set
Top 16 Co-occurring Skills and Capabilities in Kent

For the 6 months to 6 May 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 1st/2nd Line Support in the job title.

1 5 (83.33%) SharePoint
1 5 (83.33%) VoIP
1 5 (83.33%) DNS
1 5 (83.33%) Microsoft
1 5 (83.33%) Active Directory
1 5 (83.33%) Firewall
1 5 (83.33%) Wi-Fi
1 5 (83.33%) Telecoms
1 5 (83.33%) Microsoft 365
1 5 (83.33%) OneDrive
1 5 (83.33%) Driving Licence
1 5 (83.33%) Social Skills
2 1 (16.67%) Security Cleared
2 1 (16.67%) Service Delivery
2 1 (16.67%) Windows
2 1 (16.67%) Linux

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (83.33%) SharePoint
Cloud Services
1 5 (83.33%) Microsoft 365
1 5 (83.33%) OneDrive
Communications & Networking
1 5 (83.33%) DNS
1 5 (83.33%) Firewall
1 5 (83.33%) VoIP
1 5 (83.33%) Wi-Fi
General
1 5 (83.33%) Social Skills
1 5 (83.33%) Telecoms
Miscellaneous
1 5 (83.33%) Driving Licence
Operating Systems
1 1 (16.67%) Linux
1 1 (16.67%) Windows
Processes & Methodologies
1 1 (16.67%) Service Delivery
Qualifications
1 1 (16.67%) Security Cleared
System Software
1 5 (83.33%) Active Directory
Vendors
1 5 (83.33%) Microsoft