Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
South East > Kent
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 79 77 78
Rank change year-on-year -2 +1 +15
Permanent jobs citing Service Delivery 29 52 70
As % of all permanent IT jobs advertised in Kent 2.19% 3.04% 3.18%
As % of the Processes & Methodologies category 2.54% 3.45% 3.63%
Number of salaries quoted 27 42 69
Kent median annual salary £35,000 £42,500 £45,000
Median salary % change year-on-year -17.65% -5.56% -25.00%
10th Percentile £23,000 £26,250 £28,800
90th Percentile £64,750 £73,750 £52,500
South East median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Permanent vacancies with a requirement for process or methodology skills 1142 1508 1931
As % of all permanent IT jobs advertised in Kent 86.12% 88.29% 87.81%
Number of salaries quoted 966 1336 1701
Kent median annual salary £42,500 £42,500 £41,500
Median salary % change year-on-year - +2.41% -
10th Percentile £24,000 £25,625 £25,000
90th Percentile £63,750 £65,000 £58,750
South East median annual salary £45,000 £45,000 £45,000

Service Delivery
Job Vacancy Trend in Kent

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Delivery in Kent

Service Delivery
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Kent.

Salary trend for Service Delivery in Kent

Service Delivery
Salary Histogram in Kent

The salary distribution of IT jobs citing Service Delivery in Kent over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in Kent

Service Delivery
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Kent region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sittingbourne -1 5 £37,500 +36.36%
West Malling -7 5 £47,500 +5.56%
Maidstone +25 4 £36,000 -46.67% 1
Chatham 0 2 £67,500 -
Tonbridge +1 1 £55,000 -24.14%
Dartford -13 1 £29,000 -31.76%
Service Delivery
South East

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for Service Delivery.

1 18 (62.07%) ITIL
2 14 (48.28%) Security Cleared
3 11 (37.93%) Customer Requirements
4 9 (31.03%) Service Management
5 8 (27.59%) Change Management
5 8 (27.59%) Data Cleansing
6 7 (24.14%) Finance
6 7 (24.14%) Active Directory
7 6 (20.69%) Cisco
7 6 (20.69%) Windows
7 6 (20.69%) Firewall
8 5 (17.24%) WAN
8 5 (17.24%) Cisco Certification
8 5 (17.24%) SC Cleared
8 5 (17.24%) Problem Management
8 5 (17.24%) Windows Server
9 4 (13.79%) SDLC
9 4 (13.79%) Mentoring
9 4 (13.79%) VMware
9 4 (13.79%) LAN
9 4 (13.79%) MPLS
10 3 (10.34%) SLA
10 3 (10.34%) CheckPoint
10 3 (10.34%) BCP
10 3 (10.34%) Project Management
10 3 (10.34%) Disaster Recovery
10 3 (10.34%) Wireless
10 3 (10.34%) IPsec
10 3 (10.34%) Risk Management
10 3 (10.34%) Advertising

Service Delivery
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.34%) Skype for Business
2 2 (6.90%) MS Exchange
3 1 (3.45%) Blackberry Enterprise Server
Applications
1 1 (3.45%) Microsoft Excel
Business Applications
1 2 (6.90%) Remedy ITSM
Cloud Services
1 1 (3.45%) Microsoft Azure
1 1 (3.45%) Office 365
Communications & Networking
1 6 (20.69%) Firewall
2 5 (17.24%) WAN
3 4 (13.79%) LAN
3 4 (13.79%) MPLS
4 3 (10.34%) Cisco Nexus
4 3 (10.34%) IPsec
4 3 (10.34%) VPN
4 3 (10.34%) Wireless
5 2 (6.90%) BGP
5 2 (6.90%) Cisco ASA
5 2 (6.90%) DMVPN
5 2 (6.90%) EIGRP
5 2 (6.90%) SAN
5 2 (6.90%) VoIP
6 1 (3.45%) ADSL
6 1 (3.45%) DSL
6 1 (3.45%) Network Security
6 1 (3.45%) OSPF
6 1 (3.45%) VLAN
6 1 (3.45%) WLAN
General
1 7 (24.14%) Finance
2 3 (10.34%) Advertising
3 1 (3.45%) Games
3 1 (3.45%) Marketing
3 1 (3.45%) Telecoms
Job Titles
1 5 (17.24%) Service Manager
2 4 (13.79%) Delivery Manager
2 4 (13.79%) Infrastructure Engineer
2 4 (13.79%) Services Delivery Manager
2 4 (13.79%) Support Engineer
3 3 (10.34%) Business Continuity Manager
3 3 (10.34%) Business Manager
3 3 (10.34%) IT Support
4 2 (6.90%) Cisco Engineer
4 2 (6.90%) Cisco Network Engineer
4 2 (6.90%) Firewall Engineer
4 2 (6.90%) Infrastructure Support Engineer
4 2 (6.90%) Infrastructure Team Leader
4 2 (6.90%) IT Manager
4 2 (6.90%) IT Services Manager
4 2 (6.90%) IT Support Engineer
4 2 (6.90%) Senior Infrastructure Engineer
4 2 (6.90%) Team Leader
4 2 (6.90%) Technical Manager
4 2 (6.90%) Technical Services Manager
Miscellaneous
1 3 (10.34%) Data Centre
2 2 (6.90%) Analytical Skills
3 1 (3.45%) Blackberry
3 1 (3.45%) Driving Licence
Operating Systems
1 6 (20.69%) Windows
2 5 (17.24%) Windows Server
3 3 (10.34%) Windows Server 2008
4 1 (3.45%) Windows 7
4 1 (3.45%) Windows 8
4 1 (3.45%) Windows Server 2003
Processes & Methodologies
1 18 (62.07%) ITIL
2 11 (37.93%) Customer Requirements
3 9 (31.03%) Service Management
4 8 (27.59%) Change Management
4 8 (27.59%) Data Cleansing
5 5 (17.24%) Problem Management
6 4 (13.79%) Mentoring
6 4 (13.79%) SDLC
7 3 (10.34%) BCP
7 3 (10.34%) Business Analysis
7 3 (10.34%) Business Continuity
7 3 (10.34%) Continuous Improvement
7 3 (10.34%) Disaster Recovery
7 3 (10.34%) Incident Management
7 3 (10.34%) Information Security
7 3 (10.34%) Load Balancing
7 3 (10.34%) Network Architecture
7 3 (10.34%) Project Management
7 3 (10.34%) Risk Management
7 3 (10.34%) Statistics
Programming Languages
1 2 (6.90%) PowerShell
Qualifications
1 14 (48.28%) Security Cleared
2 5 (17.24%) Cisco Certification
2 5 (17.24%) SC Cleared
3 3 (10.34%) CCIE
3 3 (10.34%) CCNA
3 3 (10.34%) CCNP
4 2 (6.90%) Degree
4 2 (6.90%) HNC
4 2 (6.90%) HND
4 2 (6.90%) Master's Degree
4 2 (6.90%) MCSA
4 2 (6.90%) MCSE
4 2 (6.90%) Microsoft Certification
5 1 (3.45%) CCDA
5 1 (3.45%) CCSA
5 1 (3.45%) CCSE
5 1 (3.45%) ITIL Certification
5 1 (3.45%) JNCIE
5 1 (3.45%) JNCIP
5 1 (3.45%) MCP
Quality Assurance & Compliance
1 3 (10.34%) ISO 22301
1 3 (10.34%) SLA
2 1 (3.45%) QA
System Software
1 7 (24.14%) Active Directory
2 2 (6.90%) Forefront TMG
2 2 (6.90%) VMware ESXi
2 2 (6.90%) VMware Server
3 1 (3.45%) Terminal Services
Systems Management
1 2 (6.90%) BMC PATROL
1 2 (6.90%) SCCM
1 2 (6.90%) vCenter Server
2 1 (3.45%) Cisco Prime
2 1 (3.45%) Nagios
2 1 (3.45%) SCOM
2 1 (3.45%) SCOrch
2 1 (3.45%) Tivoli
2 1 (3.45%) Xymon
Vendors
1 6 (20.69%) Cisco
2 4 (13.79%) VMware
3 3 (10.34%) Avaya
3 3 (10.34%) BMC
3 3 (10.34%) CheckPoint
3 3 (10.34%) F5
3 3 (10.34%) Juniper
3 3 (10.34%) Microsoft
3 3 (10.34%) Nimsoft
3 3 (10.34%) Palo Alto
4 2 (6.90%) Amdocs
4 2 (6.90%) Aruba
4 2 (6.90%) Capita
4 2 (6.90%) Dell
4 2 (6.90%) Forcepoint
4 2 (6.90%) HP
4 2 (6.90%) IBM
4 2 (6.90%) Remedy
4 2 (6.90%) SonicWALL
5 1 (3.45%) SolarWinds