Period
to 21 November 2017

The median annual salary for a 1st Line Support was £20,000 in advertised job vacancies in Leeds during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 214 196 253
Rank change year-on-year -18 +57 +4
Permanent jobs requiring a 1st Line Support 13 36 21
As % of all permanent IT jobs advertised in Leeds 0.26% 0.67% 0.30%
As % of the Job Titles category 0.27% 0.68% 0.31%
Number of salaries quoted 13 30 21
Leeds median annual salary £20,000 £21,250 £18,400
Median salary % change year-on-year -5.88% +15.49% -9.14%
10th Percentile £19,600 £18,000 £16,500
90th Percentile £23,950 £27,000 £25,250
West Yorkshire median annual salary £20,000 £21,000 £18,000
% change year-on-year -4.76% +16.67% -5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4836 5292 6775
% of permanent IT jobs with a recognized job title 97.07% 98.04% 97.75%
Number of salaries quoted 4089 4563 5453
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £25,750 £26,250
90th Percentile £62,500 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st Line Support
Job Vacancy Trend in Leeds

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for 1st Line Support in Leeds

1st Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Leeds.

Salary trend for 1st Line Support in Leeds

1st Line Support Skill Set
Top 19 Co-occurring IT Skills in Leeds

For the 6 months to 21 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring 1st Line Support in the job title.

1 9 (69.23%) Microsoft
2 7 (53.85%) Active Directory
2 7 (53.85%) Windows
2 7 (53.85%) Telecoms
3 5 (38.46%) Service Delivery
4 3 (23.08%) SQL
5 2 (15.38%) Microsoft Office
6 1 (7.69%) Windows 7
6 1 (7.69%) Document Management
6 1 (7.69%) Knowledge Management
6 1 (7.69%) Service Desk Management
6 1 (7.69%) Windows 10
6 1 (7.69%) Legal
6 1 (7.69%) ITIL
6 1 (7.69%) Sun
6 1 (7.69%) Citrix
6 1 (7.69%) Microsoft Certification
6 1 (7.69%) Intranet
6 1 (7.69%) Systems Management Server (SMS)

1st Line Support Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (15.38%) Microsoft Office
Communications & Networking
1 1 (7.69%) Intranet
General
1 7 (53.85%) Telecoms
2 1 (7.69%) Legal
Operating Systems
1 7 (53.85%) Windows
2 1 (7.69%) Windows 10
2 1 (7.69%) Windows 7
Processes & Methodologies
1 5 (38.46%) Service Delivery
2 1 (7.69%) Document Management
2 1 (7.69%) ITIL
2 1 (7.69%) Knowledge Management
2 1 (7.69%) Service Desk Management
Programming Languages
1 3 (23.08%) SQL
Qualifications
1 1 (7.69%) Microsoft Certification
System Software
1 7 (53.85%) Active Directory
Systems Management
1 1 (7.69%) Systems Management Server (SMS)
Vendors
1 9 (69.23%) Microsoft
2 1 (7.69%) Citrix
2 1 (7.69%) Sun