Help Desk Agent Jobs in Merseyside

Help Desk Agent
North West > Merseyside

The median Help Desk Agent salary in Merseyside is £24,500 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
15 May 2025		 Same period 2024 Same period 2023
Rank 52 - -
Rank change year-on-year - - -
Permanent jobs requiring a Help Desk Agent 3 0 0
As % of all permanent jobs advertised in Merseyside 0.69% - -
As % of the Job Titles category 0.87% - -
Number of salaries quoted 3 0 0
10th Percentile - - -
25th Percentile £24,250 - -
Median annual salary (50th Percentile) £24,500 - -
75th Percentile £24,750 - -
90th Percentile - - -
North West median annual salary £24,500 £24,000 -
% change year-on-year +2.08% - -

All Permanent IT Job Vacancies
Merseyside

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Merseyside with a recognized job title 344 1,237 867
% of permanent jobs with a recognized job title 78.72% 94.86% 79.91%
Number of salaries quoted 191 868 438
10th Percentile £25,750 £25,500 £26,750
25th Percentile £31,250 £32,500 £36,250
Median annual salary (50th Percentile) £45,000 £42,500 £45,000
Median % change year-on-year +5.88% -5.56% -5.26%
75th Percentile £61,250 £57,500 £60,000
90th Percentile £76,250 £77,500 £70,000
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

Help Desk Agent Skill Set
Top 6 Co-occurring Skills and Capabilities in Merseyside

For the 6 months to 15 May 2025, Help Desk Agent job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Help Desk Agent in the job title.

1 3 (100.00%) SLA
1 3 (100.00%) Retail
1 3 (100.00%) SaaS
1 3 (100.00%) Problem-Solving
1 3 (100.00%) Customer Experience
1 3 (100.00%) Customer Service

Help Desk Agent Skill Set
Co-occurring Skills and Capabilities in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (100.00%) SaaS
General
1 3 (100.00%) Retail
Processes & Methodologies
1 3 (100.00%) Customer Experience
1 3 (100.00%) Customer Service
1 3 (100.00%) Problem-Solving
Quality Assurance & Compliance
1 3 (100.00%) SLA
2 Help Desk Agent jobs in England