Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Merseyside
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 68 76 56
Rank change year-on-year +8 -20 -1
Permanent jobs citing SLA 16 19 33
As % of all permanent IT jobs advertised in Merseyside 1.75% 1.81% 3.33%
As % of the Quality Assurance & Compliance category 12.90% 18.81% 28.70%
Number of salaries quoted 14 11 15
Merseyside median annual salary £29,388 £29,000 £24,000
Median salary % change year-on-year +1.34% +20.83% -36.84%
10th Percentile £26,250 £19,750 £22,300
90th Percentile £57,500 £85,000 £47,500
North West median annual salary £30,000 £27,500 £35,000
% change year-on-year +9.09% -21.43% -6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Merseyside
Permanent vacancies with a requirement for quality assurance or compliance skills 124 101 115
As % of all permanent IT jobs advertised in Merseyside 13.60% 9.60% 11.59%
Number of salaries quoted 113 69 74
Merseyside median annual salary £40,000 £35,000 £37,500
Median salary % change year-on-year +14.29% -6.67% -6.25%
10th Percentile £26,250 £27,250 £23,000
90th Percentile £63,750 £56,250 £66,375
North West median annual salary £44,000 £37,500 £40,000
% change year-on-year +17.33% -6.25% +2.56%

SLA
Job Vacancy Trend in Merseyside

Job postings citing SLA as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for SLA in Merseyside

SLA
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Merseyside.

Salary trend for SLA in Merseyside

SLA
Salary Histogram in Merseyside

The salary distribution of IT jobs citing SLA in Merseyside over the 6 months to 20 July 2018.

Salary histogram for SLA in Merseyside

SLA
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Merseyside region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +8 11 £28,776 +0.97% 3
Birkenhead - 2 £27,500 -
Bootle - 1 £30,000 -
SLA
North West

For the 6 months to 20 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for SLA.

1 10 (62.50%) ITIL
2 7 (43.75%) Information Security
3 5 (31.25%) Project Management
3 5 (31.25%) Management Information System
3 5 (31.25%) Windows
3 5 (31.25%) SQL
4 4 (25.00%) Active Directory
4 4 (25.00%) Coaching
4 4 (25.00%) Problem-Solving
5 3 (18.75%) Computer Science
5 3 (18.75%) CMDB
5 3 (18.75%) ServiceNow
5 3 (18.75%) Windows Server 2008
5 3 (18.75%) SQL Server 2008
5 3 (18.75%) Data Structures
5 3 (18.75%) Microsoft
5 3 (18.75%) .NET
5 3 (18.75%) SQL Server
5 3 (18.75%) ASP.NET
5 3 (18.75%) ITSM
5 3 (18.75%) Service Management
5 3 (18.75%) Service Delivery
5 3 (18.75%) Finance
5 3 (18.75%) Retail
6 2 (12.50%) VMware
6 2 (12.50%) Banking
6 2 (12.50%) Microsoft Office
6 2 (12.50%) SAP
6 2 (12.50%) Windows XP
6 2 (12.50%) DHCP

SLA
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (12.50%) Microsoft Office
2 1 (6.25%) Microsoft Excel
Cloud Services
1 1 (6.25%) Office 365
Communications & Networking
1 2 (12.50%) DHCP
1 2 (12.50%) DNS
2 1 (6.25%) Cisco Firepower
2 1 (6.25%) Cisco ISE
2 1 (6.25%) Cisco Wireless
2 1 (6.25%) Firewall
2 1 (6.25%) Network Security
2 1 (6.25%) TCP/IP
2 1 (6.25%) Wireless
Database & Business Intelligence
1 3 (18.75%) SQL Server
1 3 (18.75%) SQL Server 2008
General
1 3 (18.75%) Finance
1 3 (18.75%) Retail
2 2 (12.50%) Banking
3 1 (6.25%) Games
3 1 (6.25%) Legal
3 1 (6.25%) Manufacturing
3 1 (6.25%) Pharmaceutical
3 1 (6.25%) Publishing
Job Titles
1 6 (37.50%) Analyst
2 3 (18.75%) IT Manager
2 3 (18.75%) IT Services Manager
2 3 (18.75%) Service Manager
3 2 (12.50%) Business Support Analyst
3 2 (12.50%) Business Systems Analyst
3 2 (12.50%) Information Officer
3 2 (12.50%) Information Systems Officer
3 2 (12.50%) Service Analyst
3 2 (12.50%) Service Desk Analyst
3 2 (12.50%) Support Analyst
3 2 (12.50%) Systems Analyst
3 2 (12.50%) Systems Support
3 2 (12.50%) Systems Support Analyst
3 2 (12.50%) Team Leader
4 1 (6.25%) Active Directory Analyst
4 1 (6.25%) Business Analyst
4 1 (6.25%) Developer
4 1 (6.25%) Information Analyst
4 1 (6.25%) SQL Analyst
Libraries, Frameworks & Software Standards
1 3 (18.75%) .NET
1 3 (18.75%) ASP.NET
Miscellaneous
1 5 (31.25%) Management Information System
2 3 (18.75%) CMDB
2 3 (18.75%) Computer Science
2 3 (18.75%) Data Structures
3 2 (12.50%) Analytical Skills
3 2 (12.50%) Driving Licence
3 2 (12.50%) Self-Motivation
4 1 (6.25%) AS400
4 1 (6.25%) Data Centre
4 1 (6.25%) Enterprise Software
4 1 (6.25%) iSeries
4 1 (6.25%) Mobile Payment
4 1 (6.25%) Online Games
4 1 (6.25%) PMI
4 1 (6.25%) Replication
Operating Systems
1 5 (31.25%) Windows
2 3 (18.75%) Windows Server 2008
3 2 (12.50%) Windows Server 2003
3 2 (12.50%) Windows XP
4 1 (6.25%) Windows Server
4 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 10 (62.50%) ITIL
2 7 (43.75%) Information Security
3 5 (31.25%) Project Management
4 4 (25.00%) Coaching
4 4 (25.00%) Problem-Solving
5 3 (18.75%) ITSM
5 3 (18.75%) Service Delivery
5 3 (18.75%) Service Management
6 2 (12.50%) Continuous Improvement
6 2 (12.50%) Incident Management
6 2 (12.50%) Problem Management
7 1 (6.25%) Business Continuity Planning
7 1 (6.25%) Capacity Planning
7 1 (6.25%) Data Visualisation
7 1 (6.25%) Mathematics
7 1 (6.25%) Network Management
7 1 (6.25%) Performance Tuning
7 1 (6.25%) Statistics
7 1 (6.25%) User Acceptance Testing
7 1 (6.25%) Visualisation
Programming Languages
1 5 (31.25%) SQL
2 2 (12.50%) PowerShell
Qualifications
1 1 (6.25%) CCIE
1 1 (6.25%) CCNP
1 1 (6.25%) Cisco Certification
1 1 (6.25%) ITIL Certification
1 1 (6.25%) PMI Certification
Quality Assurance & Compliance
1 2 (12.50%) Data Quality
1 2 (12.50%) QA
2 1 (6.25%) GAMP
2 1 (6.25%) GDPR
2 1 (6.25%) GxP
2 1 (6.25%) ISAE 3402
2 1 (6.25%) PMO
System Software
1 4 (25.00%) Active Directory
2 1 (6.25%) Firmware
2 1 (6.25%) Virtual Machines
2 1 (6.25%) VMware Infrastructure
Systems Management
1 2 (12.50%) MOM
1 2 (12.50%) Nagios
2 1 (6.25%) Tivoli
2 1 (6.25%) Tivoli Monitoring
Vendors
1 3 (18.75%) Microsoft
1 3 (18.75%) ServiceNow
2 2 (12.50%) Dynatrace
2 2 (12.50%) New Relic
2 2 (12.50%) Remedy
2 2 (12.50%) SAP
2 2 (12.50%) SolarWinds
2 2 (12.50%) VMware
3 1 (6.25%) Cisco
3 1 (6.25%) Citrix
3 1 (6.25%) IBM
3 1 (6.25%) MicroStrategy
3 1 (6.25%) Tableau