Period
to 21 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Merseyside
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 73 74 44
Rank change year-on-year +1 -30 +16
Permanent jobs citing SLA 13 29 52
As % of all permanent IT jobs advertised in Merseyside 1.45% 2.53% 5.37%
As % of the Quality Assurance & Compliance category 10.74% 23.77% 34.67%
Number of salaries quoted 13 15 18
Merseyside median annual salary £30,000 £28,000 £26,750
Median salary % change year-on-year +7.14% +4.67% -17.69%
10th Percentile £26,300 £22,175 £22,525
90th Percentile £34,500 £70,500 £40,750
North West median annual salary £27,500 £27,500 £32,500
% change year-on-year - -15.38% -7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Merseyside
Permanent vacancies with a requirement for quality assurance or compliance skills 121 122 150
As % of all permanent IT jobs advertised in Merseyside 13.50% 10.66% 15.48%
Number of salaries quoted 108 76 89
Merseyside median annual salary £40,000 £35,000 £35,000
Median salary % change year-on-year +14.29% - -12.50%
10th Percentile £24,000 £26,250 £24,400
90th Percentile £65,375 £51,250 £49,500
North West median annual salary £45,000 £38,000 £40,000
% change year-on-year +18.42% -5.00% +3.90%

SLA
Job Vacancy Trend in Merseyside

Job postings citing SLA as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for SLA in Merseyside

SLA
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Merseyside.

Salary trend for SLA in Merseyside

SLA
Salary Histogram in Merseyside

The salary distribution of IT jobs citing SLA in Merseyside over the 6 months to 21 April 2018.

Salary histogram for SLA in Merseyside

SLA
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Merseyside region over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool 0 9 £28,388 +1.39% 1
Bootle - 3 £30,000 -
Birkenhead - 2 £27,500 -
SLA
North West

For the 6 months to 21 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for SLA.

1 8 (61.54%) ITIL
1 8 (61.54%) Windows
1 8 (61.54%) Active Directory
1 8 (61.54%) Problem-Solving
2 6 (46.15%) Microsoft
3 5 (38.46%) Driving Licence
4 4 (30.77%) Self-Motivation
4 4 (30.77%) Continuous Improvement
4 4 (30.77%) Banking
4 4 (30.77%) SQL
5 3 (23.08%) Microsoft Office
5 3 (23.08%) SAP
5 3 (23.08%) Windows XP
5 3 (23.08%) DNS
5 3 (23.08%) Windows Server 2003
5 3 (23.08%) Remedy
5 3 (23.08%) Project Management
5 3 (23.08%) Service Delivery
5 3 (23.08%) Management Information System
5 3 (23.08%) Finance
5 3 (23.08%) Data Quality
5 3 (23.08%) Office 365
5 3 (23.08%) Windows Server 2008
5 3 (23.08%) Windows Server
6 2 (15.38%) Analytical Skills
6 2 (15.38%) PowerShell
6 2 (15.38%) Tableau
6 2 (15.38%) Dashboard Development
6 2 (15.38%) Decision-Making
6 2 (15.38%) Cisco Wireless

SLA
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) Exchange Server 2010
1 2 (15.38%) MS Exchange
1 2 (15.38%) Skype for Business
2 1 (7.69%) Exchange Server 2013
2 1 (7.69%) SharePoint
Applications
1 3 (23.08%) Microsoft Office
2 2 (15.38%) Microsoft Excel
Cloud Services
1 3 (23.08%) Office 365
2 2 (15.38%) Microsoft Azure
Communications & Networking
1 3 (23.08%) DNS
2 2 (15.38%) Cisco Wireless
2 2 (15.38%) DHCP
2 2 (15.38%) Wireless
3 1 (7.69%) Cisco Firepower
3 1 (7.69%) Cisco IOS
3 1 (7.69%) Cisco ISE
3 1 (7.69%) Firewall
3 1 (7.69%) Internet
3 1 (7.69%) LAN
3 1 (7.69%) MPLS
3 1 (7.69%) Network Security
3 1 (7.69%) Skype
3 1 (7.69%) TCP/IP
3 1 (7.69%) WAN
Database & Business Intelligence
1 1 (7.69%) SQL Server
1 1 (7.69%) SQL Server 2008
General
1 4 (30.77%) Banking
2 3 (23.08%) Finance
3 2 (15.38%) Legal
4 1 (7.69%) Manufacturing
4 1 (7.69%) Pharmaceutical
Job Titles
1 6 (46.15%) Analyst
2 3 (23.08%) Support Analyst
3 2 (15.38%) Business Support Analyst
3 2 (15.38%) Business Systems Analyst
3 2 (15.38%) Developer
3 2 (15.38%) Service Analyst
3 2 (15.38%) Service Desk Analyst
3 2 (15.38%) Support Engineer
3 2 (15.38%) Systems Analyst
3 2 (15.38%) Systems Support
3 2 (15.38%) Systems Support Analyst
3 2 (15.38%) Windows Engineer
3 2 (15.38%) Windows Support Engineer
4 1 (7.69%) 2nd Line Support Analyst
4 1 (7.69%) 3rd Line Support Engineer
4 1 (7.69%) Help Desk Engineer
4 1 (7.69%) Infrastructure Support Engineer
4 1 (7.69%) Network Team Leader
4 1 (7.69%) Server Engineer
4 1 (7.69%) Windows Server Engineer
Libraries, Frameworks & Software Standards
1 1 (7.69%) .NET
1 1 (7.69%) ASP.NET
Miscellaneous
1 5 (38.46%) Driving Licence
2 4 (30.77%) Self-Motivation
3 3 (23.08%) Management Information System
4 2 (15.38%) Analytical Skills
5 1 (7.69%) Computer Science
5 1 (7.69%) Data Centre
5 1 (7.69%) Data Structures
5 1 (7.69%) Enterprise Software
5 1 (7.69%) Mobile Payment
5 1 (7.69%) PMI
Operating Systems
1 8 (61.54%) Windows
2 3 (23.08%) Windows Server
2 3 (23.08%) Windows Server 2003
2 3 (23.08%) Windows Server 2008
2 3 (23.08%) Windows XP
Processes & Methodologies
1 8 (61.54%) ITIL
1 8 (61.54%) Problem-Solving
2 4 (30.77%) Continuous Improvement
3 3 (23.08%) Project Management
3 3 (23.08%) Service Delivery
4 2 (15.38%) BCP
4 2 (15.38%) Business Continuity
4 2 (15.38%) Business Continuity Planning
4 2 (15.38%) Business Intelligence
4 2 (15.38%) Dashboard Development
4 2 (15.38%) Data Visualisation
4 2 (15.38%) Decision-Making
4 2 (15.38%) Disaster Recovery
4 2 (15.38%) Incident Management
4 2 (15.38%) Information Security
4 2 (15.38%) Problem Management
4 2 (15.38%) Programme Delivery
4 2 (15.38%) Regulatory Compliance
4 2 (15.38%) User Acceptance Testing
4 2 (15.38%) Visualisation
Programming Languages
1 4 (30.77%) SQL
2 2 (15.38%) PowerShell
Qualifications
1 2 (15.38%) ITIL Certification
1 2 (15.38%) Security Cleared
2 1 (7.69%) CCIE
2 1 (7.69%) CCNP
2 1 (7.69%) Cisco Certification
2 1 (7.69%) Microsoft Certification
2 1 (7.69%) PMI Certification
Quality Assurance & Compliance
1 3 (23.08%) Data Quality
2 2 (15.38%) QA
3 1 (7.69%) GAMP
3 1 (7.69%) GDPR
3 1 (7.69%) GxP
3 1 (7.69%) ISAE 3402
3 1 (7.69%) PMO
System Software
1 8 (61.54%) Active Directory
2 1 (7.69%) Hyper-V
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) XenApp
2 1 (7.69%) XenDesktop
Systems Management
1 2 (15.38%) SCCM
2 1 (7.69%) SCOM
2 1 (7.69%) SCVMM
Vendors
1 6 (46.15%) Microsoft
2 3 (23.08%) Remedy
2 3 (23.08%) SAP
3 2 (15.38%) Cisco
3 2 (15.38%) Citrix
3 2 (15.38%) MicroStrategy
3 2 (15.38%) Tableau
3 2 (15.38%) VMware