Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Merseyside
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 78 73 38
Rank change year-on-year -5 -35 +9
Permanent jobs citing SLA 9 35 44
As % of all permanent IT jobs advertised in Merseyside 0.91% 2.70% 4.69%
As % of the Quality Assurance & Compliance category 8.18% 22.29% 25.58%
Number of salaries quoted 6 11 25
Merseyside median annual salary £43,250 £31,500 £55,500
Median salary % change year-on-year +37.30% -43.24% +30.59%
10th Percentile £23,000 £22,750 £29,400
90th Percentile £58,125 £67,500 £70,000
North West median annual salary £27,500 £30,000 £32,500
% change year-on-year -8.33% -7.69% -4.41%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Merseyside
Permanent vacancies with a requirement for quality assurance or compliance skills 110 157 172
As % of all permanent IT jobs advertised in Merseyside 11.13% 12.12% 18.32%
Number of salaries quoted 77 73 94
Merseyside median annual salary £40,000 £35,000 £41,875
Median salary % change year-on-year +14.29% -16.42% -1.47%
10th Percentile £26,857 £25,000 £26,000
90th Percentile £60,750 £66,500 £64,250
North West median annual salary £42,500 £40,250 £38,500
% change year-on-year +5.59% +4.55% -3.75%

SLA
Job Vacancy Trend in Merseyside

Job postings citing SLA as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for SLA in Merseyside

SLA
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Merseyside.

Salary trend for SLA in Merseyside

SLA
Salary Histogram in Merseyside

The salary distribution of IT jobs citing SLA in Merseyside over the 6 months to 19 November 2017.

Salary histogram for SLA in Merseyside

SLA
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Merseyside region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +3 9 £43,250 +63.21%
Bootle - 1 - -
SLA
North West

For the 6 months to 19 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region with a requirement for SLA.

1 8 (88.89%) ITIL
2 5 (55.56%) Service Management
2 5 (55.56%) ITIL V3
3 4 (44.44%) Service Delivery
4 3 (33.33%) Project Management
4 3 (33.33%) Windows
4 3 (33.33%) Process Improvement
4 3 (33.33%) Incident Management
5 2 (22.22%) Banking
5 2 (22.22%) Problem Management
5 2 (22.22%) Security Cleared
5 2 (22.22%) Windows Server
5 2 (22.22%) Investment Banking
5 2 (22.22%) Exchange Server 2010
5 2 (22.22%) Exchange Server 2013
5 2 (22.22%) SharePoint
5 2 (22.22%) MS Exchange
5 2 (22.22%) Active Directory
5 2 (22.22%) Microsoft
5 2 (22.22%) Internet
5 2 (22.22%) Finance
6 1 (11.11%) Manufacturing
6 1 (11.11%) Advertising
6 1 (11.11%) Stakeholder Management
6 1 (11.11%) RedDot
6 1 (11.11%) Risk Assessment
6 1 (11.11%) TETRA
6 1 (11.11%) Management Information System
6 1 (11.11%) Wi-Fi
6 1 (11.11%) Back Office

SLA
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) Exchange Server 2010
1 2 (22.22%) Exchange Server 2013
1 2 (22.22%) MS Exchange
1 2 (22.22%) SharePoint
2 1 (11.11%) EPiServer
2 1 (11.11%) Skype for Business
2 1 (11.11%) Umbraco
Communications & Networking
1 2 (22.22%) Internet
2 1 (11.11%) ADSL
2 1 (11.11%) IP Telephony
2 1 (11.11%) ISDN
2 1 (11.11%) LAN
2 1 (11.11%) PSTN
2 1 (11.11%) TETRA
2 1 (11.11%) VoIP
2 1 (11.11%) WAN
2 1 (11.11%) Wi-Fi
General
1 2 (22.22%) Banking
1 2 (22.22%) Finance
1 2 (22.22%) Investment Banking
2 1 (11.11%) Advertising
2 1 (11.11%) Back Office
2 1 (11.11%) Manufacturing
2 1 (11.11%) Telecoms
Job Titles
1 3 (33.33%) Delivery Manager
1 3 (33.33%) Service Manager
1 3 (33.33%) Services Delivery Manager
2 2 (22.22%) Support Engineer
3 1 (11.11%) 2nd Line Support
3 1 (11.11%) 3rd Line Network Engineer
3 1 (11.11%) Analyst
3 1 (11.11%) Desktop Support
3 1 (11.11%) Help Desk Engineer
3 1 (11.11%) Help Desk Support
3 1 (11.11%) ICT Engineer
3 1 (11.11%) ICT Support
3 1 (11.11%) ICT Support Engineer
3 1 (11.11%) Network Engineer
3 1 (11.11%) Service Analyst
3 1 (11.11%) Service Desk Analyst
3 1 (11.11%) Service Desk Engineer
3 1 (11.11%) Service Desk Support
3 1 (11.11%) Windows Engineer
3 1 (11.11%) Windows Support Engineer
Miscellaneous
1 1 (11.11%) Analytical Skills
1 1 (11.11%) Driving Licence
1 1 (11.11%) Management Information System
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Windows Server
Processes & Methodologies
1 8 (88.89%) ITIL
2 5 (55.56%) ITIL V3
2 5 (55.56%) Service Management
3 4 (44.44%) Service Delivery
4 3 (33.33%) Incident Management
4 3 (33.33%) Process Improvement
4 3 (33.33%) Project Management
5 2 (22.22%) Problem Management
6 1 (11.11%) Configuration Management
6 1 (11.11%) Risk Assessment
6 1 (11.11%) Root Cause Analysis
6 1 (11.11%) Stakeholder Management
6 1 (11.11%) Statistics
6 1 (11.11%) Web Development
Qualifications
1 2 (22.22%) Security Cleared
2 1 (11.11%) CCNA
2 1 (11.11%) Cisco Certification
2 1 (11.11%) Degree
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (11.11%) Data Quality
System Software
1 2 (22.22%) Active Directory
Systems Management
1 1 (11.11%) TeamSite
Vendors
1 2 (22.22%) Microsoft
2 1 (11.11%) Cisco
2 1 (11.11%) RedDot
2 1 (11.11%) Remedy
2 1 (11.11%) Sitecore