Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Merseyside
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 72 74 45
Rank change year-on-year +2 -29 +7
Permanent jobs citing SLA 12 35 43
As % of all permanent IT jobs advertised in Merseyside 1.29% 2.74% 4.55%
As % of the Quality Assurance & Compliance category 8.82% 24.65% 23.89%
Number of salaries quoted 11 14 20
Merseyside median annual salary £30,000 £29,750 £40,000
Median salary % change year-on-year +0.84% -25.63% +23.08%
10th Percentile £26,500 £19,138 £25,750
90th Percentile £57,500 £61,500 £70,000
North West median annual salary £27,500 £29,500 £32,000
% change year-on-year -6.78% -7.81% -5.88%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Merseyside
Permanent vacancies with a requirement for quality assurance or compliance skills 136 142 180
As % of all permanent IT jobs advertised in Merseyside 14.67% 11.13% 19.05%
Number of salaries quoted 107 65 109
Merseyside median annual salary £38,000 £32,500 £37,500
Median salary % change year-on-year +16.92% -13.33% -6.25%
10th Percentile £26,250 £25,000 £26,000
90th Percentile £61,500 £50,000 £54,800
North West median annual salary £43,000 £40,000 £40,000
% change year-on-year +7.50% - -

SLA
Job Vacancy Trend in Merseyside

Job postings citing SLA as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for SLA in Merseyside

SLA
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Merseyside.

Salary trend for SLA in Merseyside

SLA
Salary Histogram in Merseyside

The salary distribution of IT jobs citing SLA in Merseyside over the 6 months to 24 January 2018.

Salary histogram for SLA in Merseyside

SLA
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Merseyside region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool -1 11 £41,500 +50.91% 3
Bootle - 2 £30,000 -
SLA
North West

For the 6 months to 24 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for SLA.

1 10 (83.33%) ITIL
2 6 (50.00%) Windows
3 5 (41.67%) Microsoft
3 5 (41.67%) Active Directory
3 5 (41.67%) Service Management
3 5 (41.67%) ITIL V3
4 4 (33.33%) Windows Server
4 4 (33.33%) Service Delivery
4 4 (33.33%) Banking
5 3 (25.00%) Incident Management
5 3 (25.00%) Finance
5 3 (25.00%) MS Exchange
5 3 (25.00%) Project Management
5 3 (25.00%) Driving Licence
5 3 (25.00%) Exchange Server 2010
5 3 (25.00%) Process Improvement
5 3 (25.00%) Security Cleared
5 3 (25.00%) Problem Management
6 2 (16.67%) SCCM
6 2 (16.67%) Microsoft Azure
6 2 (16.67%) Data Quality
6 2 (16.67%) Office 365
6 2 (16.67%) Analytical Skills
6 2 (16.67%) Skype for Business
6 2 (16.67%) Continuous Improvement
6 2 (16.67%) Exchange Server 2013
6 2 (16.67%) Microsoft Certification
6 2 (16.67%) Internet
6 2 (16.67%) Remedy
6 2 (16.67%) LAN

SLA
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) Exchange Server 2010
1 3 (25.00%) MS Exchange
2 2 (16.67%) Exchange Server 2013
2 2 (16.67%) Skype for Business
3 1 (8.33%) SharePoint
Applications
1 1 (8.33%) Microsoft Excel
1 1 (8.33%) Microsoft Office
Cloud Services
1 2 (16.67%) Microsoft Azure
1 2 (16.67%) Office 365
Communications & Networking
1 2 (16.67%) Internet
1 2 (16.67%) LAN
1 2 (16.67%) WAN
2 1 (8.33%) ADSL
2 1 (8.33%) Cisco IOS
2 1 (8.33%) Cisco Wireless
2 1 (8.33%) DNS
2 1 (8.33%) IP Telephony
2 1 (8.33%) ISDN
2 1 (8.33%) MPLS
2 1 (8.33%) PSTN
2 1 (8.33%) Skype
2 1 (8.33%) TETRA
2 1 (8.33%) VoIP
2 1 (8.33%) Wi-Fi
2 1 (8.33%) Wireless
General
1 4 (33.33%) Banking
2 3 (25.00%) Finance
3 2 (16.67%) Investment Banking
4 1 (8.33%) Advertising
4 1 (8.33%) Back Office
4 1 (8.33%) Legal
4 1 (8.33%) Manufacturing
4 1 (8.33%) Telecoms
Job Titles
1 3 (25.00%) Delivery Manager
1 3 (25.00%) Service Manager
1 3 (25.00%) Services Delivery Manager
2 2 (16.67%) 2nd Line Support
2 2 (16.67%) 3rd Line Engineer
2 2 (16.67%) Analyst
2 2 (16.67%) Support Engineer
2 2 (16.67%) Windows Engineer
2 2 (16.67%) Windows Support Engineer
3 1 (8.33%) 3rd Line Server Engineer
3 1 (8.33%) 3rd Line Server Support
3 1 (8.33%) Desktop Support
3 1 (8.33%) Developer
3 1 (8.33%) Help Desk Support Engineer
3 1 (8.33%) Infrastructure Operations Manager
3 1 (8.33%) Network Engineer
3 1 (8.33%) Server Support
3 1 (8.33%) Service Desk Engineer
3 1 (8.33%) Support Analyst
3 1 (8.33%) Windows Infrastructure Engineer
Miscellaneous
1 3 (25.00%) Driving Licence
2 2 (16.67%) Analytical Skills
3 1 (8.33%) Management Information System
Operating Systems
1 6 (50.00%) Windows
2 4 (33.33%) Windows Server
3 1 (8.33%) Windows Server 2003
3 1 (8.33%) Windows Server 2008
3 1 (8.33%) Windows XP
Processes & Methodologies
1 10 (83.33%) ITIL
2 5 (41.67%) ITIL V3
2 5 (41.67%) Service Management
3 4 (33.33%) Service Delivery
4 3 (25.00%) Incident Management
4 3 (25.00%) Problem Management
4 3 (25.00%) Process Improvement
4 3 (25.00%) Project Management
5 2 (16.67%) Continuous Improvement
6 1 (8.33%) Business Continuity Planning
6 1 (8.33%) Dashboard Development
6 1 (8.33%) Data Visualisation
6 1 (8.33%) Disaster Recovery
6 1 (8.33%) Programme Delivery
6 1 (8.33%) Regulatory Compliance
6 1 (8.33%) Root Cause Analysis
6 1 (8.33%) Stakeholder Management
6 1 (8.33%) Statistics
6 1 (8.33%) User Acceptance Testing
6 1 (8.33%) Visualisation
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 3 (25.00%) Security Cleared
2 2 (16.67%) Microsoft Certification
3 1 (8.33%) CCNA
3 1 (8.33%) Cisco Certification
3 1 (8.33%) Degree
3 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (16.67%) Data Quality
2 1 (8.33%) QA
System Software
1 5 (41.67%) Active Directory
2 1 (8.33%) Hyper-V
2 1 (8.33%) XenApp
2 1 (8.33%) XenDesktop
Systems Management
1 2 (16.67%) SCCM
2 1 (8.33%) SCOM
2 1 (8.33%) SCVMM
Vendors
1 5 (41.67%) Microsoft
2 2 (16.67%) Cisco
2 2 (16.67%) Remedy
3 1 (8.33%) Citrix
3 1 (8.33%) MicroStrategy
3 1 (8.33%) SAP
3 1 (8.33%) Tableau