Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Mid Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Wales > Mid Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1 4 2
Rank change year-on-year +3 -2 -
Permanent jobs citing Service Management 51 45 7
As % of all permanent IT jobs advertised in Mid Wales 54.84% 33.09% 31.82%
As % of the Processes & Methodologies category 60.71% 37.50% 35.00%
Number of salaries quoted 16 0 0
Mid Wales median annual salary £60,000 - -
Wales median annual salary £40,000 £30,000 £42,500
% change year-on-year +33.33% -29.41% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Mid Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Mid Wales
Permanent vacancies with a requirement for process or methodology skills 84 120 20
As % of all permanent IT jobs advertised in Mid Wales 90.32% 88.24% 90.91%
Number of salaries quoted 18 15 13
Mid Wales median annual salary £42,500 £37,500 £50,000
Median salary % change year-on-year +13.33% -25.00% +21.21%
10th Percentile £38,000 £23,250 £26,700
90th Percentile £65,000 £43,750 £52,000
Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

Service Management
Job Vacancy Trend in Mid Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Mid Wales.

Job vacancy trend for Service Management in Mid Wales

Service Management
Salary Trend in Mid Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Mid Wales.

Salary trend for Service Management in Mid Wales

Service Management
Salary Histogram in Mid Wales

The salary distribution of IT jobs citing Service Management in Mid Wales over the 6 months to 18 November 2017.

Salary histogram for Service Management in Mid Wales

Service Management
Job Locations in Mid Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Mid Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ceredigion +4 46 £60,000 - 1
Powys - 5 - -
Service Management
Wales

For the 6 months to 18 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Mid Wales region with a requirement for Service Management.

1 42 (82.35%) ITIL
2 30 (58.82%) ITSM
3 26 (50.98%) SLA
4 25 (49.02%) Problem Management
5 24 (47.06%) Cisco
5 24 (47.06%) ITIL Certification
6 23 (45.10%) Continuous Improvement
6 23 (45.10%) Runbook
7 21 (41.18%) User Experience
7 21 (41.18%) TOGAF
7 21 (41.18%) Stakeholder Management
8 20 (39.22%) Service Delivery
8 20 (39.22%) Coaching
9 19 (37.25%) Change Control
9 19 (37.25%) IT Strategy
9 19 (37.25%) Cisco Certification
9 19 (37.25%) CCNP
10 18 (35.29%) CCNA
10 18 (35.29%) Wireless
10 18 (35.29%) Infoblox
11 14 (27.45%) F5
11 14 (27.45%) SolarWinds
11 14 (27.45%) Cisco ISE
12 13 (25.49%) Time Management
13 12 (23.53%) Oracle
14 11 (21.57%) Windows
14 11 (21.57%) Active Directory
14 11 (21.57%) Windows Server
15 10 (19.61%) Driving Licence
16 9 (17.65%) Degree

Service Management
Co-occurring IT Skills in Mid Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.92%) IIS
1 2 (3.92%) SharePoint
2 1 (1.96%) CMS
Applications
1 2 (3.92%) Microsoft Office
1 2 (3.92%) Microsoft Project
1 2 (3.92%) MS Visio
Business Applications
1 5 (9.80%) Dynamics CRM
Cloud Services
1 5 (9.80%) Dynamics 365
1 5 (9.80%) Office 365
2 2 (3.92%) Azure Active Directory
2 2 (3.92%) Microsoft Azure
2 2 (3.92%) OneDrive
Communications & Networking
1 18 (35.29%) Wireless
2 14 (27.45%) Cisco ISE
3 5 (9.80%) Firewall
3 5 (9.80%) PABX
3 5 (9.80%) SAN
4 4 (7.84%) DNS
Database & Business Intelligence
1 9 (17.65%) SQL Server
2 5 (9.80%) Oracle Database
3 3 (5.88%) MySQL
4 2 (3.92%) Oracle Reports
4 2 (3.92%) Power BI
General
1 5 (9.80%) Retail
2 1 (1.96%) Marketing
Job Titles
1 19 (37.25%) Network Engineer
2 13 (25.49%) Analyst
3 11 (21.57%) Lead Network Engineer
4 10 (19.61%) Service Analyst
4 10 (19.61%) Service Desk Analyst
5 7 (13.73%) Collaboration Engineer
6 5 (9.80%) Infrastructure Manager
6 5 (9.80%) IT Infrastructure Manager
6 5 (9.80%) IT Manager
7 4 (7.84%) Senior Analyst
7 4 (7.84%) Senior Service Desk Analyst
8 3 (5.88%) IT Analyst
9 2 (3.92%) Digital Analyst
9 2 (3.92%) Support Engineer
10 1 (1.96%) Applications Support
10 1 (1.96%) Applications Support Analyst
10 1 (1.96%) IT Engineer
10 1 (1.96%) IT Support
10 1 (1.96%) Service Desk Team Leader
10 1 (1.96%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (3.92%) HTML
1 2 (3.92%) XML
Miscellaneous
1 21 (41.18%) User Experience
2 10 (19.61%) Driving Licence
3 7 (13.73%) Enterprise Software
4 6 (11.76%) Management Information System
5 3 (5.88%) Analytical Skills
5 3 (5.88%) Digital Media
5 3 (5.88%) Video\Live Streaming
6 2 (3.92%) Computer Science
6 2 (3.92%) VLE
7 1 (1.96%) Social Media
Operating Systems
1 11 (21.57%) Windows
1 11 (21.57%) Windows Server
2 5 (9.80%) Linux
Processes & Methodologies
1 42 (82.35%) ITIL
2 30 (58.82%) ITSM
3 25 (49.02%) Problem Management
4 23 (45.10%) Continuous Improvement
4 23 (45.10%) Runbook
5 21 (41.18%) Stakeholder Management
5 21 (41.18%) TOGAF
6 20 (39.22%) Coaching
6 20 (39.22%) Service Delivery
7 19 (37.25%) Change Control
7 19 (37.25%) IT Strategy
8 13 (25.49%) Time Management
9 7 (13.73%) Agile Software Development
9 7 (13.73%) Proactive Management
10 5 (9.80%) CRM
10 5 (9.80%) Information Security
11 4 (7.84%) Data Protection
12 3 (5.88%) Workflow
13 2 (3.92%) Asset Management
13 2 (3.92%) Business Intelligence
Programming Languages
1 6 (11.76%) PowerShell
2 3 (5.88%) SQL
3 2 (3.92%) Java
Qualifications
1 24 (47.06%) ITIL Certification
2 19 (37.25%) CCNP
2 19 (37.25%) Cisco Certification
3 18 (35.29%) CCNA
4 9 (17.65%) Degree
5 6 (11.76%) Microsoft Certification
6 4 (7.84%) MCITP
7 2 (3.92%) MCSE
Quality Assurance & Compliance
1 26 (50.98%) SLA
System Software
1 11 (21.57%) Active Directory
2 4 (7.84%) Hyper-V
2 4 (7.84%) VMware Infrastructure
Systems Management
1 4 (7.84%) NetBackup
2 2 (3.92%) Forefront Identity Manager
Vendors
1 24 (47.06%) Cisco
2 18 (35.29%) Infoblox
3 14 (27.45%) F5
3 14 (27.45%) SolarWinds
4 12 (23.53%) Oracle
5 9 (17.65%) Microsoft
5 9 (17.65%) VMware
6 4 (7.84%) 3PAR
6 4 (7.84%) HP
6 4 (7.84%) Veeam
6 4 (7.84%) Veritas