Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 83 42 78
Rank change year-on-year -41 +36 -2
Permanent jobs citing Service Management 50 110 83
As % of all permanent IT jobs advertised in Wales 2.49% 5.66% 3.13%
As % of the Processes & Methodologies category 2.79% 6.11% 3.48%
Number of salaries quoted 27 71 36
Wales median annual salary £50,000 £40,000 £30,000
Median salary % change year-on-year +25.00% +33.33% -29.41%
10th Percentile £25,750 £24,000 £17,000
90th Percentile £78,250 £58,000 £55,250
UK median annual salary £46,500 £47,500 £46,500
% change year-on-year -2.11% +2.15% -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,792 1,799 2,386
As % of all permanent IT jobs advertised in Wales 89.11% 92.54% 90.00%
Number of salaries quoted 1,449 1,551 2,023
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £25,000 £24,000 £22,500
90th Percentile £62,500 £57,500 £55,000
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 19 October 2018.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -29 27 £53,000 +32.50% 5
Mid Wales -13 17 - -
West Wales +4 5 £32,500 -18.75% 6
Service Management
UK

For the 6 months to 19 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 37 (74.00%) ITIL
2 26 (52.00%) Problem-Solving
3 19 (38.00%) SLA
3 19 (38.00%) ITSM
3 19 (38.00%) Problem Management
4 18 (36.00%) Service Delivery
5 17 (34.00%) Microsoft
6 16 (32.00%) Windows
7 15 (30.00%) User Experience
8 14 (28.00%) Windows Server
8 14 (28.00%) Decision-Making
9 13 (26.00%) Continuous Improvement
9 13 (26.00%) Management Information System
10 12 (24.00%) Stakeholder Management
10 12 (24.00%) Degree
10 12 (24.00%) TOGAF
10 12 (24.00%) Active Directory
11 11 (22.00%) Microsoft Certification
11 11 (22.00%) Incident Management
11 11 (22.00%) Agile Software Development
11 11 (22.00%) VMware
11 11 (22.00%) VMware Infrastructure
11 11 (22.00%) Hyper-V
12 10 (20.00%) ITIL Certification
13 9 (18.00%) Coaching
13 9 (18.00%) Runbook
13 9 (18.00%) Proactive Management
14 8 (16.00%) IT Strategy
14 8 (16.00%) Microsoft Azure
14 8 (16.00%) DNS

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.00%) MS Exchange
2 4 (8.00%) IIS
2 4 (8.00%) SharePoint
3 1 (2.00%) Confluence
3 1 (2.00%) SharePoint Server
Applications
1 2 (4.00%) Microsoft Office
Business Applications
1 2 (4.00%) Remedy ITSM
2 1 (2.00%) SAP ERP
2 1 (2.00%) SAP SM
Cloud Services
1 8 (16.00%) Microsoft Azure
2 5 (10.00%) Amazon AWS
3 4 (8.00%) Mimecast
3 4 (8.00%) Office 365
4 3 (6.00%) Azure Active Directory
5 1 (2.00%) IaaS
5 1 (2.00%) PaaS
5 1 (2.00%) SaaS
Communications & Networking
1 8 (16.00%) DNS
2 5 (10.00%) DHCP
3 4 (8.00%) SAN
4 3 (6.00%) Kerberos
5 1 (2.00%) Firewall
5 1 (2.00%) LAN
5 1 (2.00%) MPLS
5 1 (2.00%) VoIP
5 1 (2.00%) WAN
5 1 (2.00%) WLAN
Database & Business Intelligence
1 7 (14.00%) SQL Server
2 3 (6.00%) Power BI
3 1 (2.00%) Relational Database
Development Applications
1 2 (4.00%) Team Foundation Server
2 1 (2.00%) Atlassian Bamboo
2 1 (2.00%) Bitbucket
2 1 (2.00%) JIRA
General
1 6 (12.00%) Finance
2 2 (4.00%) Back Office
2 2 (4.00%) Legal
2 2 (4.00%) Welsh Language
3 1 (2.00%) Games
3 1 (2.00%) Manufacturing
3 1 (2.00%) Marketing
3 1 (2.00%) Telecoms
Job Titles
1 9 (18.00%) Analyst
2 7 (14.00%) Support Engineer
3 6 (12.00%) Service Analyst
4 5 (10.00%) Service Desk Analyst
4 5 (10.00%) Service Manager
5 4 (8.00%) Consultant
5 4 (8.00%) Digital Transformation
5 4 (8.00%) Digital Transformation Consultant
5 4 (8.00%) Infrastructure Engineer
5 4 (8.00%) Management Consultant
5 4 (8.00%) Senior Infrastructure Engineer
5 4 (8.00%) Transformation Consultant
6 3 (6.00%) Applications Support
6 3 (6.00%) Collaboration Engineer
6 3 (6.00%) Delivery Manager
6 3 (6.00%) Head of IT
6 3 (6.00%) Incident Manager
6 3 (6.00%) Senior Analyst
6 3 (6.00%) Services Delivery Manager
7 2 (4.00%) Senior Applications Support Analyst
Libraries, Frameworks & Software Standards
1 3 (6.00%) SAML
2 2 (4.00%) .NET
2 2 (4.00%) CSS
3 1 (2.00%) CGI
3 1 (2.00%) COM
3 1 (2.00%) HTML
3 1 (2.00%) XML
Miscellaneous
1 15 (30.00%) User Experience
2 13 (26.00%) Management Information System
3 7 (14.00%) Enterprise Software
4 6 (12.00%) Data Centre
5 4 (8.00%) Analytical Skills
5 4 (8.00%) Clustering
5 4 (8.00%) Driving Licence
5 4 (8.00%) Fat Client
5 4 (8.00%) Replication
5 4 (8.00%) Thin Client
6 2 (4.00%) Mobile App
6 2 (4.00%) Self-Motivation
7 1 (2.00%) Mainframe
7 1 (2.00%) NHS
7 1 (2.00%) Private Cloud
7 1 (2.00%) Public Cloud
Operating Systems
1 16 (32.00%) Windows
2 14 (28.00%) Windows Server
3 3 (6.00%) Windows Server 2012
4 1 (2.00%) Linux
Processes & Methodologies
1 37 (74.00%) ITIL
2 26 (52.00%) Problem-Solving
3 19 (38.00%) ITSM
3 19 (38.00%) Problem Management
4 18 (36.00%) Service Delivery
5 14 (28.00%) Decision-Making
6 13 (26.00%) Continuous Improvement
7 12 (24.00%) Stakeholder Management
7 12 (24.00%) TOGAF
8 11 (22.00%) Agile Software Development
8 11 (22.00%) Incident Management
9 9 (18.00%) Coaching
9 9 (18.00%) Proactive Management
9 9 (18.00%) Runbook
10 8 (16.00%) Business Continuity
10 8 (16.00%) IT Strategy
11 6 (12.00%) Data Protection
11 6 (12.00%) Storage Management
12 5 (10.00%) Disaster Recovery
12 5 (10.00%) Migration
Programming Languages
1 6 (12.00%) PowerShell
2 4 (8.00%) SQL
3 2 (4.00%) C#
3 2 (4.00%) JavaScript
4 1 (2.00%) Java
Qualifications
1 12 (24.00%) Degree
2 11 (22.00%) Microsoft Certification
3 10 (20.00%) ITIL Certification
4 6 (12.00%) MCITP
5 4 (8.00%) MCSA
5 4 (8.00%) Security Cleared
6 1 (2.00%) CCNA
6 1 (2.00%) Cisco Certification
6 1 (2.00%) CITP
6 1 (2.00%) Master's Degree
6 1 (2.00%) MCSE
6 1 (2.00%) SC Cleared
Quality Assurance & Compliance
1 19 (38.00%) SLA
2 4 (8.00%) ISO/IEC 27001
3 1 (2.00%) COBIT
System Software
1 12 (24.00%) Active Directory
2 11 (22.00%) Hyper-V
2 11 (22.00%) VMware Infrastructure
3 4 (8.00%) VMware ESXi
4 3 (6.00%) Shibboleth
Systems Management
1 4 (8.00%) HP Data Protector
1 4 (8.00%) SCCM
1 4 (8.00%) SCOM
1 4 (8.00%) SCOrch
1 4 (8.00%) SCSM
2 3 (6.00%) NetBackup
3 1 (2.00%) Systems Management Server (SMS)
Vendors
1 17 (34.00%) Microsoft
2 11 (22.00%) VMware
3 7 (14.00%) HP
4 5 (10.00%) Citrix
5 4 (8.00%) Actifio
5 4 (8.00%) SAP
6 3 (6.00%) 3PAR
6 3 (6.00%) Oracle
6 3 (6.00%) Veeam
6 3 (6.00%) Veritas
7 2 (4.00%) Remedy
8 1 (2.00%) Atlassian
8 1 (2.00%) Cisco
8 1 (2.00%) Mitel