The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK / Wales
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 38 67 60
Rank change year-on-year +29 -7  
Permanent jobs citing Service Management 53 32 44
As % of all permanent IT jobs advertised in Wales 5.44% 2.47% 3.06%
As % of the Processes & Methodologies category 5.96% 2.92% 3.57%
Number of salaries quoted 32 18 25
Median salary £40,000 £30,000 £34,836
Median salary % change year-on-year +33.33% -13.88%  
90% offered a salary of more than £32,750 £20,450 £27,000
10% offered a salary of more than £51,446 £45,600 £51,750
UK excluding London median salary £44,000 £42,500 £45,000
% change year-on-year +3.52% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process and methodology skills.

Process & Methodology Skills
Wales
Permanent job vacancies with a requirement for process and methodology skills 889 1095 1234
As % of all permanent IT job vacancies advertised in Wales 91.18% 84.36% 85.87%
Number of salaries quoted 764 935 1006
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £29,500 £26,500 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Management
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 3 months to 24 June 2017.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +34 37 £40,000 +33.33% 1
Mid Wales +3 12 £42,500 -
West Wales - 4 £40,000 -
Service Management
UK

For the 6 months to 24 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 33 (39.76%) ISO/IEC 27001
2 30 (36.14%) Risk Management
3 28 (33.73%) Degree
3 28 (33.73%) ITIL
3 28 (33.73%) ISO 9001
3 28 (33.73%) IT Audit
4 26 (31.33%) Internal Audit
5 24 (28.92%) Finance
6 23 (27.71%) ITSM
7 17 (20.48%) Problem Management
8 16 (19.28%) Management Information System
8 16 (19.28%) Microsoft
9 14 (16.87%) Economics
10 13 (15.66%) VMware
10 13 (15.66%) VMware Infrastructure
11 12 (14.46%) Continuous Improvement
11 12 (14.46%) Analytical Skills
11 12 (14.46%) Incident Management
12 11 (13.25%) Windows
13 10 (12.05%) Data Centre
13 10 (12.05%) Process Improvement
14 9 (10.84%) Data Integration
14 9 (10.84%) XML
14 9 (10.84%) BizTalk Server
14 9 (10.84%) Technical Architecture
15 8 (9.64%) CMDB
15 8 (9.64%) Microsoft Certification
16 7 (8.43%) LoadRunner
16 7 (8.43%) SOAP
16 7 (8.43%) Web Services

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.84%) BizTalk Server
2 7 (8.43%) SharePoint
3 5 (6.02%) IIS
4 4 (4.82%) IBM Notes
5 3 (3.61%) MS Exchange
6 1 (1.20%) SharePoint 2010
6 1 (1.20%) Skype for Business
6 1 (1.20%) WebLogic
Applications
1 2 (2.41%) Microsoft Office
2 1 (1.20%) Microsoft Excel
2 1 (1.20%) Microsoft PowerPoint
2 1 (1.20%) MS Visio
Business Applications
1 1 (1.20%) Maximo
Cloud Services
1 6 (7.23%) Amazon AWS
1 6 (7.23%) Office 365
2 5 (6.02%) Microsoft Azure
3 3 (3.61%) Mimecast
4 2 (2.41%) G Suite
4 2 (2.41%) IaaS
4 2 (2.41%) PaaS
4 2 (2.41%) SaaS
Communications & Networking
1 4 (4.82%) DHCP
1 4 (4.82%) DNS
2 2 (2.41%) Firewall
2 2 (2.41%) NetScaler
2 2 (2.41%) VPN
3 1 (1.20%) Intranet
3 1 (1.20%) SAN
3 1 (1.20%) Skype
3 1 (1.20%) TCP/IP
Database & Business Intelligence
1 4 (4.82%) MySQL
1 4 (4.82%) NoSQL
2 3 (3.61%) SQL Server
3 2 (2.41%) Big Data
3 2 (2.41%) PostgreSQL
Development Applications
1 7 (8.43%) JMeter
1 7 (8.43%) LoadRunner
1 7 (8.43%) LoadUI
1 7 (8.43%) Ranorex
1 7 (8.43%) Selenium
1 7 (8.43%) SoapUI
General
1 24 (28.92%) Finance
2 5 (6.02%) Banking
3 4 (4.82%) Law
4 2 (2.41%) Electronics
4 2 (2.41%) Telecoms
4 2 (2.41%) Welsh Language
5 1 (1.20%) Billing
5 1 (1.20%) Multimedia
Job Titles
1 28 (33.73%) Auditor
1 28 (33.73%) IT Auditor
2 14 (16.87%) Graduate
2 14 (16.87%) IT Graduate
3 9 (10.84%) Administrator
4 7 (8.43%) BizTalk Administrator
4 7 (8.43%) Test Engineer
5 6 (7.23%) Technical Engineer
6 4 (4.82%) Analyst
6 4 (4.82%) Infrastructure Manager
6 4 (4.82%) Network Engineer
6 4 (4.82%) Senior Network Engineer
6 4 (4.82%) Storage Engineer
7 3 (3.61%) Head of Service Management
7 3 (3.61%) Infrastructure Engineer
7 3 (3.61%) Senior Infrastructure Engineer
7 3 (3.61%) Support Engineer
8 2 (2.41%) IT Services Manager
8 2 (2.41%) Network Infrastructure Manager
8 2 (2.41%) Senior Citrix Engineer
Libraries, Frameworks & Software Standards
1 9 (10.84%) XML
2 7 (8.43%) REST
2 7 (8.43%) SOAP
2 7 (8.43%) Web Services
3 2 (2.41%) HTML
4 1 (1.20%) .NET
4 1 (1.20%) Middleware
4 1 (1.20%) Oracle Fusion
Miscellaneous
1 16 (19.28%) Management Information System
2 12 (14.46%) Analytical Skills
3 10 (12.05%) Data Centre
4 8 (9.64%) CMDB
5 7 (8.43%) Computer Science
5 7 (8.43%) Enterprise Software
6 4 (4.82%) Hybrid Cloud
6 4 (4.82%) Public Cloud
7 3 (3.61%) Fat Client
7 3 (3.61%) Thin Client
7 3 (3.61%) Virtual Team
8 1 (1.20%) Client/Server
8 1 (1.20%) Clustering
8 1 (1.20%) e-Learning
8 1 (1.20%) Replication
8 1 (1.20%) Social Media
Operating Systems
1 11 (13.25%) Windows
2 6 (7.23%) Linux
2 6 (7.23%) Unix
3 5 (6.02%) Windows Server
4 4 (4.82%) CentOS
4 4 (4.82%) Red Hat Enterprise Linux
5 2 (2.41%) Windows 7
6 1 (1.20%) Mac OS X
6 1 (1.20%) Windows XP
Processes & Methodologies
1 30 (36.14%) Risk Management
2 28 (33.73%) IT Audit
2 28 (33.73%) ITIL
3 26 (31.33%) Internal Audit
4 23 (27.71%) ITSM
5 17 (20.48%) Problem Management
6 14 (16.87%) Economics
7 12 (14.46%) Continuous Improvement
7 12 (14.46%) Incident Management
8 10 (12.05%) Process Improvement
9 9 (10.84%) Data Integration
9 9 (10.84%) Technical Architecture
10 7 (8.43%) Business Process Improvement
10 7 (8.43%) ETL
10 7 (8.43%) Test Automation
10 7 (8.43%) Validation
11 6 (7.23%) Defect Tracking
11 6 (7.23%) IT Strategy
11 6 (7.23%) Project Management
11 6 (7.23%) Service Delivery
Programming Languages
1 6 (7.23%) SQL
2 2 (2.41%) Java
Qualifications
1 28 (33.73%) Degree
2 8 (9.64%) Microsoft Certification
3 6 (7.23%) ISTQB
3 6 (7.23%) ITIL Certification
4 3 (3.61%) MCSA
4 3 (3.61%) MCSE
5 2 (2.41%) MCP
6 1 (1.20%) PMI Certification
6 1 (1.20%) PMP
Quality Assurance & Compliance
1 33 (39.76%) ISO/IEC 27001
2 28 (33.73%) ISO 9001
3 7 (8.43%) SLA
4 4 (4.82%) QA
5 3 (3.61%) ISO/IEC 20000
6 2 (2.41%) PMO
6 2 (2.41%) Sarbanes-Oxley
7 1 (1.20%) Data Quality
System Software
1 13 (15.66%) VMware Infrastructure
2 7 (8.43%) Hyper-V
3 6 (7.23%) Active Directory
4 5 (6.02%) VMware ESXi
5 2 (2.41%) XenApp
5 2 (2.41%) XenDesktop
Systems Management
1 6 (7.23%) NetBackup
2 3 (3.61%) SCCM
2 3 (3.61%) SCOM
2 3 (3.61%) SCOrch
2 3 (3.61%) SCSM
3 2 (2.41%) vRealize
4 1 (1.20%) HP Data Protector
4 1 (1.20%) Oracle Identity Management
4 1 (1.20%) ServiceCenter
4 1 (1.20%) Tivoli
Vendors
1 16 (19.28%) Microsoft
2 13 (15.66%) VMware
3 7 (8.43%) Atlassian
3 7 (8.43%) Oracle
4 6 (7.23%) Cisco
5 5 (6.02%) HP
5 5 (6.02%) ICL
6 4 (4.82%) 3PAR
6 4 (4.82%) Citrix
6 4 (4.82%) Juniper
6 4 (4.82%) Lotus
7 2 (2.41%) AppDynamics
7 2 (2.41%) Google
7 2 (2.41%) SAP
7 2 (2.41%) Veeam
7 2 (2.41%) Veritas
8 1 (1.20%) Adobe
8 1 (1.20%) ServiceNow
Cardiff, South Glamorgan
IntaPeople
Salary: £38000 - £43000 per annum
Posted: 2 days ago