Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 51 71 80
Rank change year-on-year +20 +9 +25
Permanent jobs citing Service Management 102 88 81
As % of all permanent IT jobs advertised in Wales 4.97% 3.39% 2.94%
As % of the Processes & Methodologies category 5.52% 3.81% 3.44%
Number of salaries quoted 60 37 43
Wales median annual salary £40,000 £30,000 £42,500
Median salary % change year-on-year +33.33% -29.41% -15.00%
10th Percentile £23,480 £17,000 £26,250
90th Percentile £65,000 £55,250 £77,900
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1848 2309 2352
As % of all permanent IT jobs advertised in Wales 90.01% 88.98% 85.50%
Number of salaries quoted 1592 1973 1977
Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.86%
10th Percentile £23,500 £22,500 £22,500
90th Percentile £56,250 £55,250 £55,000
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 20 November 2017.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +3 52 £60,000 -
South Wales +32 39 £37,500 +25.00% 1
West Wales -10 11 £40,000 -17.95%
Service Management
UK

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 73 (71.57%) ITIL
2 43 (42.16%) Problem Management
3 35 (34.31%) SLA
4 34 (33.33%) Service Delivery
5 32 (31.37%) ITSM
6 30 (29.41%) Cisco
6 30 (29.41%) ITIL Certification
7 28 (27.45%) Continuous Improvement
8 24 (23.53%) IT Strategy
8 24 (23.53%) Stakeholder Management
9 23 (22.55%) Runbook
9 23 (22.55%) Coaching
9 23 (22.55%) User Experience
10 22 (21.57%) TOGAF
10 22 (21.57%) Windows
11 21 (20.59%) Active Directory
11 21 (20.59%) Windows Server
12 20 (19.61%) VMware
13 19 (18.63%) CCNP
13 19 (18.63%) Cisco Certification
13 19 (18.63%) Change Control
14 18 (17.65%) Infoblox
14 18 (17.65%) CCNA
14 18 (17.65%) Microsoft
14 18 (17.65%) Wireless
15 15 (14.71%) SQL Server
15 15 (14.71%) ISO/IEC 27001
15 15 (14.71%) Degree
15 15 (14.71%) VMware Infrastructure
16 14 (13.73%) SolarWinds

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.82%) IIS
2 5 (4.90%) MS Exchange
3 3 (2.94%) SharePoint
4 2 (1.96%) CMS
Applications
1 3 (2.94%) Microsoft Office
1 3 (2.94%) MS Visio
2 2 (1.96%) Microsoft Project
Business Applications
1 5 (4.90%) Dynamics CRM
Cloud Services
1 11 (10.78%) Office 365
2 5 (4.90%) Dynamics 365
2 5 (4.90%) Mimecast
3 4 (3.92%) IaaS
3 4 (3.92%) Microsoft Azure
3 4 (3.92%) PaaS
3 4 (3.92%) SaaS
4 3 (2.94%) Amazon AWS
4 3 (2.94%) OneDrive
5 2 (1.96%) Azure Active Directory
Communications & Networking
1 18 (17.65%) Wireless
2 14 (13.73%) Cisco ISE
3 11 (10.78%) Firewall
3 11 (10.78%) SAN
4 9 (8.82%) DNS
5 8 (7.84%) VPN
6 6 (5.88%) Wi-Fi
7 5 (4.90%) DHCP
7 5 (4.90%) PABX
8 3 (2.94%) H.323
8 3 (2.94%) LAN
8 3 (2.94%) NetScaler
8 3 (2.94%) Unified Communications
8 3 (2.94%) VoIP
8 3 (2.94%) WAN
9 2 (1.96%) Internet
Database & Business Intelligence
1 15 (14.71%) SQL Server
2 5 (4.90%) Oracle Database
3 3 (2.94%) MySQL
3 3 (2.94%) Power BI
4 2 (1.96%) Oracle Reports
Development Applications
1 2 (1.96%) JIRA
General
1 10 (9.80%) Finance
2 7 (6.86%) Retail
2 7 (6.86%) Telecoms
3 4 (3.92%) Banking
4 3 (2.94%) Marketing
4 3 (2.94%) Welsh Language
Job Titles
1 19 (18.63%) Network Engineer
2 16 (15.69%) Analyst
3 11 (10.78%) Lead Network Engineer
3 11 (10.78%) Service Analyst
4 10 (9.80%) Auditor
4 10 (9.80%) IT Auditor
4 10 (9.80%) Service Desk Analyst
5 8 (7.84%) Collaboration Engineer
5 8 (7.84%) Infrastructure Manager
6 7 (6.86%) Infrastructure Engineer
7 5 (4.90%) Graduate
7 5 (4.90%) IT Graduate
7 5 (4.90%) IT Infrastructure Manager
7 5 (4.90%) IT Manager
7 5 (4.90%) Senior Analyst
7 5 (4.90%) Senior Infrastructure Engineer
8 4 (3.92%) Senior Service Desk Analyst
8 4 (3.92%) Service Manager
8 4 (3.92%) Support Engineer
8 4 (3.92%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (2.94%) HTML
2 2 (1.96%) XML
3 1 (0.98%) .NET
3 1 (0.98%) CSS
Miscellaneous
1 23 (22.55%) User Experience
2 14 (13.73%) Management Information System
3 13 (12.75%) Analytical Skills
4 12 (11.76%) Data Centre
5 10 (9.80%) Driving Licence
6 7 (6.86%) Enterprise Software
7 5 (4.90%) Fat Client
7 5 (4.90%) Thin Client
8 3 (2.94%) CMDB
8 3 (2.94%) Digital Media
8 3 (2.94%) Video\Live Streaming
9 2 (1.96%) Clustering
9 2 (1.96%) Computer Science
9 2 (1.96%) NHS
9 2 (1.96%) Replication
9 2 (1.96%) Virtual Team
9 2 (1.96%) VLE
10 1 (0.98%) Hybrid Cloud
10 1 (0.98%) Public Cloud
10 1 (0.98%) Social Media
Operating Systems
1 22 (21.57%) Windows
2 21 (20.59%) Windows Server
3 9 (8.82%) Linux
4 5 (4.90%) Windows Server 2008
4 5 (4.90%) Windows Server 2012
5 3 (2.94%) Solaris
5 3 (2.94%) Unix
Processes & Methodologies
1 73 (71.57%) ITIL
2 43 (42.16%) Problem Management
3 34 (33.33%) Service Delivery
4 32 (31.37%) ITSM
5 28 (27.45%) Continuous Improvement
6 24 (23.53%) IT Strategy
6 24 (23.53%) Stakeholder Management
7 23 (22.55%) Coaching
7 23 (22.55%) Runbook
8 22 (21.57%) TOGAF
9 19 (18.63%) Change Control
10 13 (12.75%) Time Management
11 11 (10.78%) Change Management
11 11 (10.78%) Disaster Recovery
11 11 (10.78%) Incident Management
12 10 (9.80%) Agile Software Development
12 10 (9.80%) Internal Audit
12 10 (9.80%) IT Audit
12 10 (9.80%) Risk Management
13 9 (8.82%) Performance Management
Programming Languages
1 6 (5.88%) PowerShell
2 3 (2.94%) Java
2 3 (2.94%) SQL
3 1 (0.98%) JavaScript
Qualifications
1 30 (29.41%) ITIL Certification
2 19 (18.63%) CCNP
2 19 (18.63%) Cisco Certification
3 18 (17.65%) CCNA
4 15 (14.71%) Degree
5 13 (12.75%) Microsoft Certification
6 6 (5.88%) MCITP
7 5 (4.90%) MCSA
8 4 (3.92%) MCSE
9 3 (2.94%) Avaya Certification
9 3 (2.94%) ITIL Foundation Certificate
10 1 (0.98%) CITP
Quality Assurance & Compliance
1 35 (34.31%) SLA
2 15 (14.71%) ISO/IEC 27001
3 10 (9.80%) ISO 9001
System Software
1 21 (20.59%) Active Directory
2 15 (14.71%) VMware Infrastructure
3 9 (8.82%) Hyper-V
4 7 (6.86%) VMware ESXi
5 6 (5.88%) vSphere
6 3 (2.94%) XenApp
6 3 (2.94%) XenDesktop
Systems Management
1 5 (4.90%) SCCM
1 5 (4.90%) SCOM
1 5 (4.90%) SCOrch
1 5 (4.90%) SCSM
2 4 (3.92%) NetBackup
3 2 (1.96%) Forefront Identity Manager
3 2 (1.96%) HP Data Protector
4 1 (0.98%) Cisco CUCM
Vendors
1 30 (29.41%) Cisco
2 20 (19.61%) VMware
3 18 (17.65%) Infoblox
3 18 (17.65%) Microsoft
4 14 (13.73%) F5
4 14 (13.73%) SolarWinds
5 12 (11.76%) Oracle
6 6 (5.88%) Avaya
6 6 (5.88%) HP
7 5 (4.90%) Citrix
7 5 (4.90%) SAP
8 4 (3.92%) 3PAR
8 4 (3.92%) Veeam
8 4 (3.92%) Veritas
9 3 (2.94%) AppDynamics
9 3 (2.94%) Red Hat
9 3 (2.94%) ServiceNow
10 2 (1.96%) ICL