Period
to 26 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 40 61 99
Rank change year-on-year +21 +38 +2
Permanent jobs citing Service Management 114 80 49
As % of all permanent IT jobs advertised in Wales 6.22% 3.91% 1.84%
As % of the Processes & Methodologies category 6.67% 4.34% 2.20%
Number of salaries quoted 27 39 47
Wales median annual salary £28,500 £40,000 £37,500
Median salary % change year-on-year -28.75% +6.67% +7.65%
10th Percentile £17,450 £24,200 £20,650
90th Percentile £67,750 £52,816 £51,000
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,708 1,843 2,231
As % of all permanent IT jobs advertised in Wales 93.13% 89.99% 83.78%
Number of salaries quoted 1,394 1,520 1,907
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £23,750 £22,500
90th Percentile £57,500 £56,250 £55,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +3.26%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 26 May 2018.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales -3 85 - - 1
South Wales -4 19 £33,000 -17.50% 4
West Wales +14 10 £19,000 -62.00% 1
Service Management
UK

For the 6 months to 26 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 105 (92.11%) ITIL
2 99 (86.84%) Problem-Solving
3 78 (68.42%) Decision-Making
4 77 (67.54%) Continuous Improvement
4 77 (67.54%) SLA
5 72 (63.16%) ITSM
6 68 (59.65%) Service Delivery
7 66 (57.89%) User Experience
8 64 (56.14%) Stakeholder Management
9 61 (53.51%) Degree
10 56 (49.12%) Enterprise Software
11 52 (45.61%) Windows
12 49 (42.98%) Microsoft
13 46 (40.35%) Proactive Management
14 45 (39.47%) ITIL Certification
15 44 (38.60%) Microsoft Certification
15 44 (38.60%) Problem Management
16 41 (35.96%) TOGAF
17 35 (30.70%) Incident Management
17 35 (30.70%) Windows Server
18 34 (29.82%) Linux
19 33 (28.95%) Management Information System
20 31 (27.19%) SQL Server
21 29 (25.44%) SQL
21 29 (25.44%) Coaching
22 28 (24.56%) VMware Infrastructure
22 28 (24.56%) Hyper-V
22 28 (24.56%) VMware
23 27 (23.68%) PowerShell
24 26 (22.81%) Runbook

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.02%) MS Exchange
2 5 (4.39%) SharePoint
3 2 (1.75%) IBM Notes
3 2 (1.75%) IIS
4 1 (0.88%) CMS
Applications
1 4 (3.51%) Microsoft Office
Business Applications
1 2 (1.75%) Unit4 Business World
2 1 (0.88%) SAP ERP
Cloud Services
1 19 (16.67%) Microsoft Azure
2 16 (14.04%) IaaS
3 5 (4.39%) Office 365
4 3 (2.63%) Amazon AWS
4 3 (2.63%) OneDrive
5 2 (1.75%) Mimecast
6 1 (0.88%) Azure Active Directory
6 1 (0.88%) PaaS
6 1 (0.88%) SaaS
Communications & Networking
1 19 (16.67%) DNS
2 15 (13.16%) Cisco ISE
2 15 (13.16%) Wireless
3 2 (1.75%) DHCP
3 2 (1.75%) SAN
4 1 (0.88%) Kerberos
Database & Business Intelligence
1 31 (27.19%) SQL Server
2 17 (14.91%) Relational Database
3 15 (13.16%) Power BI
4 10 (8.77%) Oracle Database
4 10 (8.77%) Oracle Database 10g
4 10 (8.77%) Oracle Database 11g
4 10 (8.77%) Oracle Database 12c
4 10 (8.77%) SQL Server Integration Services
Development Applications
1 16 (14.04%) JIRA
2 1 (0.88%) Team Foundation Server
General
1 5 (4.39%) Finance
2 4 (3.51%) Back Office
3 1 (0.88%) Legal
3 1 (0.88%) Manufacturing
3 1 (0.88%) Marketing
Job Titles
1 22 (19.30%) Analyst
2 16 (14.04%) Senior Analyst
3 15 (13.16%) Network Engineer
4 14 (12.28%) Senior Solutions Analyst
4 14 (12.28%) Solutions Analyst
5 10 (8.77%) Database Engineer
6 8 (7.02%) Support Engineer
7 6 (5.26%) 1st Line Support
7 6 (5.26%) 2nd Line Support
7 6 (5.26%) Backup Engineer
7 6 (5.26%) Lead Network Engineer
8 5 (4.39%) Change Manager
9 4 (3.51%) Collaboration Engineer
9 4 (3.51%) Service Manager
10 3 (2.63%) 1st Line Engineer
10 3 (2.63%) 1st Line Support Engineer
10 3 (2.63%) 2nd Line Engineer
10 3 (2.63%) 2nd Line Support Engineer
10 3 (2.63%) 2nd Line Support Technician
10 3 (2.63%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 17 (14.91%) CSS
1 17 (14.91%) HTML
2 14 (12.28%) XML
3 3 (2.63%) .NET
4 2 (1.75%) ADO.NET
4 2 (1.75%) ASP.NET
5 1 (0.88%) SAML
Miscellaneous
1 66 (57.89%) User Experience
2 56 (49.12%) Enterprise Software
3 33 (28.95%) Management Information System
4 22 (19.30%) Analytical Skills
5 5 (4.39%) Virtual Team
6 3 (2.63%) Data Centre
7 2 (1.75%) Clustering
7 2 (1.75%) Driving Licence
7 2 (1.75%) Fat Client
7 2 (1.75%) Replication
7 2 (1.75%) Thin Client
8 1 (0.88%) Mainframe
8 1 (0.88%) Mobile App
8 1 (0.88%) Private Cloud
8 1 (0.88%) Public Cloud
8 1 (0.88%) Self-Motivation
8 1 (0.88%) Social Media
Operating Systems
1 52 (45.61%) Windows
2 35 (30.70%) Windows Server
3 34 (29.82%) Linux
4 16 (14.04%) Windows Server 2012
5 3 (2.63%) Solaris
5 3 (2.63%) Unix
Processes & Methodologies
1 105 (92.11%) ITIL
2 99 (86.84%) Problem-Solving
3 78 (68.42%) Decision-Making
4 77 (67.54%) Continuous Improvement
5 72 (63.16%) ITSM
6 68 (59.65%) Service Delivery
7 64 (56.14%) Stakeholder Management
8 46 (40.35%) Proactive Management
9 44 (38.60%) Problem Management
10 41 (35.96%) TOGAF
11 35 (30.70%) Incident Management
12 29 (25.44%) Coaching
13 26 (22.81%) Runbook
14 22 (19.30%) Business Continuity
15 20 (17.54%) IT Strategy
16 17 (14.91%) Business Analysis
16 17 (14.91%) Collaborative Working
17 16 (14.04%) Process Improvement
18 15 (13.16%) Change Control
18 15 (13.16%) Mentoring
Programming Languages
1 29 (25.44%) SQL
2 27 (23.68%) PowerShell
3 18 (15.79%) VB
4 17 (14.91%) JavaScript
5 3 (2.63%) C#
6 1 (0.88%) Java
Qualifications
1 61 (53.51%) Degree
2 45 (39.47%) ITIL Certification
3 44 (38.60%) Microsoft Certification
4 17 (14.91%) MCITP
5 15 (13.16%) CCNA
5 15 (13.16%) CCNP
5 15 (13.16%) Cisco Certification
5 15 (13.16%) MCSE
6 12 (10.53%) MCSA
7 2 (1.75%) CITP
8 1 (0.88%) Security Cleared
Quality Assurance & Compliance
1 77 (67.54%) SLA
2 2 (1.75%) ISO/IEC 27001
System Software
1 28 (24.56%) Hyper-V
1 28 (24.56%) VMware Infrastructure
2 26 (22.81%) Active Directory
3 17 (14.91%) VMware ESXi
4 1 (0.88%) Shibboleth
Systems Management
1 10 (8.77%) NetBackup
2 2 (1.75%) HP Data Protector
2 2 (1.75%) SCCM
2 2 (1.75%) SCOM
2 2 (1.75%) SCOrch
2 2 (1.75%) SCSM
Vendors
1 49 (42.98%) Microsoft
2 28 (24.56%) VMware
3 24 (21.05%) Oracle
4 17 (14.91%) Cisco
4 17 (14.91%) Veeam
5 15 (13.16%) F5
5 15 (13.16%) Infoblox
5 15 (13.16%) SolarWinds
6 13 (11.40%) HP
7 11 (9.65%) 3PAR
8 10 (8.77%) Veritas
9 6 (5.26%) Citrix
10 5 (4.39%) SAP
11 3 (2.63%) Sybase
12 2 (1.75%) Lotus