Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 104 47 72
Rank change year-on-year -57 +25 +5
Permanent jobs citing Service Management 35 105 85
As % of all permanent IT jobs advertised in Wales 1.74% 5.08% 3.28%
As % of the Processes & Methodologies category 1.96% 5.46% 3.61%
Number of salaries quoted 25 55 35
Wales median annual salary £43,500 £40,000 £40,000
Median salary % change year-on-year +8.75% - -11.11%
10th Percentile £20,700 £20,880 £17,000
90th Percentile £70,350 £65,000 £55,250
UK median annual salary £46,500 £47,500 £47,500
% change year-on-year -2.11% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,784 1,923 2,354
As % of all permanent IT jobs advertised in Wales 88.45% 93.03% 90.78%
Number of salaries quoted 1,446 1,640 2,006
Wales median annual salary £40,000 £39,675 £37,500
Median salary % change year-on-year +0.82% +5.80% +4.17%
10th Percentile £25,500 £23,750 £22,500
90th Percentile £63,750 £56,250 £55,250
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +1.05%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 13 December 2018.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -8 25 £49,000 +40.00% 4
Mid Wales -18 5 - -
West Wales +7 4 £18,000 -55.00% 1
Service Management
UK

For the 6 months to 13 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 24 (68.57%) ITIL
2 16 (45.71%) ITSM
3 13 (37.14%) Problem-Solving
4 11 (31.43%) Windows
5 10 (28.57%) Microsoft
5 10 (28.57%) Service Delivery
5 10 (28.57%) Problem Management
6 9 (25.71%) SLA
7 7 (20.00%) Stakeholder Management
7 7 (20.00%) Degree
7 7 (20.00%) Agile Software Development
7 7 (20.00%) Windows Server
8 6 (17.14%) Finance
8 6 (17.14%) Incident Management
8 6 (17.14%) Management Information System
8 6 (17.14%) Active Directory
8 6 (17.14%) Microsoft Certification
8 6 (17.14%) ITIL Certification
9 5 (14.29%) MS Exchange
9 5 (14.29%) VMware Infrastructure
9 5 (14.29%) Hyper-V
9 5 (14.29%) VMware
9 5 (14.29%) IT Strategy
9 5 (14.29%) Continuous Improvement
9 5 (14.29%) Coaching
9 5 (14.29%) Analytical Skills
10 4 (11.43%) User Experience
10 4 (11.43%) Digital Transformation Programme
10 4 (11.43%) Decision-Making
10 4 (11.43%) Runbook

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.29%) MS Exchange
2 1 (2.86%) IIS
2 1 (2.86%) SharePoint
2 1 (2.86%) SharePoint Server
Applications
1 1 (2.86%) Microsoft Office
Business Applications
1 2 (5.71%) Remedy ITSM
2 1 (2.86%) SAP SM
Cloud Services
1 2 (5.71%) IaaS
1 2 (5.71%) Microsoft Azure
1 2 (5.71%) PaaS
2 1 (2.86%) Amazon AWS
2 1 (2.86%) Azure Active Directory
2 1 (2.86%) Mimecast
2 1 (2.86%) Office 365
2 1 (2.86%) SaaS
Communications & Networking
1 2 (5.71%) DHCP
1 2 (5.71%) DNS
2 1 (2.86%) Firewall
2 1 (2.86%) Kerberos
2 1 (2.86%) LAN
2 1 (2.86%) MPLS
2 1 (2.86%) SAN
2 1 (2.86%) VoIP
2 1 (2.86%) WAN
2 1 (2.86%) WLAN
Database & Business Intelligence
1 1 (2.86%) SQL Server
Development Applications
1 1 (2.86%) Team Foundation Server
General
1 6 (17.14%) Finance
2 2 (5.71%) Welsh Language
3 1 (2.86%) Games
3 1 (2.86%) Legal
3 1 (2.86%) Telecoms
Job Titles
1 7 (20.00%) Service Manager
2 5 (14.29%) Analyst
2 5 (14.29%) Support Engineer
3 4 (11.43%) Consultant
3 4 (11.43%) Digital Transformation
3 4 (11.43%) Digital Transformation Consultant
3 4 (11.43%) Management Consultant
3 4 (11.43%) Transformation Consultant
4 3 (8.57%) 1st Line Support
4 3 (8.57%) Incident Manager
4 3 (8.57%) IT Manager
4 3 (8.57%) IT Services Manager
4 3 (8.57%) Service Analyst
5 2 (5.71%) Applications Support
5 2 (5.71%) Applications Support Analyst
5 2 (5.71%) Senior Analyst
5 2 (5.71%) Senior Applications Support Analyst
5 2 (5.71%) Services Delivery Manager
5 2 (5.71%) Support Analyst
5 2 (5.71%) Transition Manager
Libraries, Frameworks & Software Standards
1 1 (2.86%) .NET
1 1 (2.86%) CGI
1 1 (2.86%) CSS
1 1 (2.86%) SAML
Miscellaneous
1 6 (17.14%) Management Information System
2 5 (14.29%) Analytical Skills
3 4 (11.43%) User Experience
4 3 (8.57%) Enterprise Software
4 3 (8.57%) Self-Motivation
5 2 (5.71%) Data Centre
6 1 (2.86%) Clustering
6 1 (2.86%) Driving Licence
6 1 (2.86%) Fat Client
6 1 (2.86%) Mobile App
6 1 (2.86%) NHS
6 1 (2.86%) Replication
6 1 (2.86%) Thin Client
6 1 (2.86%) Virtual Team
Operating Systems
1 11 (31.43%) Windows
2 7 (20.00%) Windows Server
3 2 (5.71%) Linux
4 1 (2.86%) AIX
4 1 (2.86%) CentOS
4 1 (2.86%) Ubuntu
4 1 (2.86%) Windows Server 2012
Processes & Methodologies
1 24 (68.57%) ITIL
2 16 (45.71%) ITSM
3 13 (37.14%) Problem-Solving
4 10 (28.57%) Problem Management
4 10 (28.57%) Service Delivery
5 7 (20.00%) Agile Software Development
5 7 (20.00%) Stakeholder Management
6 6 (17.14%) Incident Management
7 5 (14.29%) Coaching
7 5 (14.29%) Continuous Improvement
7 5 (14.29%) IT Strategy
8 4 (11.43%) Change Management
8 4 (11.43%) Decision-Making
8 4 (11.43%) Digital Transformation Programme
8 4 (11.43%) Proactive Management
8 4 (11.43%) Runbook
8 4 (11.43%) TOGAF
9 3 (8.57%) Project Management
9 3 (8.57%) Service Design
9 3 (8.57%) Storage Management
Programming Languages
1 4 (11.43%) SQL
2 1 (2.86%) C#
2 1 (2.86%) JavaScript
2 1 (2.86%) PowerShell
Qualifications
1 7 (20.00%) Degree
2 6 (17.14%) ITIL Certification
2 6 (17.14%) Microsoft Certification
3 3 (8.57%) MCITP
4 2 (5.71%) MCSA
4 2 (5.71%) MCSE
4 2 (5.71%) Security Cleared
5 1 (2.86%) CCNA
5 1 (2.86%) Cisco Certification
5 1 (2.86%) Master's Degree
5 1 (2.86%) SC Cleared
Quality Assurance & Compliance
1 9 (25.71%) SLA
2 1 (2.86%) COBIT
2 1 (2.86%) ISO/IEC 27001
System Software
1 6 (17.14%) Active Directory
2 5 (14.29%) Hyper-V
2 5 (14.29%) VMware Infrastructure
3 1 (2.86%) Shibboleth
3 1 (2.86%) Virtual Machines
3 1 (2.86%) VMware ESXi
Systems Management
1 1 (2.86%) HP Data Protector
1 1 (2.86%) SCCM
1 1 (2.86%) SCOM
1 1 (2.86%) SCOrch
1 1 (2.86%) SCSM
1 1 (2.86%) Systems Management Server (SMS)
Vendors
1 10 (28.57%) Microsoft
2 5 (14.29%) VMware
3 2 (5.71%) Citrix
3 2 (5.71%) Remedy
4 1 (2.86%) Actifio
4 1 (2.86%) HP
4 1 (2.86%) Mitel
4 1 (2.86%) Red Hat
4 1 (2.86%) SAP