Period
to 16 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 67 54 73
Rank change year-on-year -13 +19 +4
Permanent jobs citing Service Management 70 96 80
As % of all permanent IT jobs advertised in Wales 3.66% 4.54% 2.99%
As % of the Processes & Methodologies category 4.00% 4.92% 3.40%
Number of salaries quoted 29 57 39
Wales median annual salary £43,000 £40,000 £30,000
Median salary % change year-on-year +7.50% +33.33% -27.27%
10th Percentile £20,400 £24,150 £17,000
90th Percentile £74,750 £53,882 £50,000
UK median annual salary £45,500 £47,500 £47,500
% change year-on-year -4.21% - -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,751 1,953 2,353
As % of all permanent IT jobs advertised in Wales 91.53% 92.30% 88.00%
Number of salaries quoted 1,413 1,691 1,982
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £24,250 £22,500
90th Percentile £60,000 £57,500 £53,750
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 16 August 2018.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales -10 36 - -
South Wales -29 25 £50,000 +25.00% 6
West Wales +18 9 £30,500 -23.75%
Service Management
UK

For the 6 months to 16 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 59 (84.29%) ITIL
2 48 (68.57%) Problem-Solving
3 38 (54.29%) SLA
4 35 (50.00%) ITSM
5 33 (47.14%) Service Delivery
5 33 (47.14%) Decision-Making
6 32 (45.71%) Continuous Improvement
6 32 (45.71%) Problem Management
7 31 (44.29%) User Experience
8 30 (42.86%) Windows
8 30 (42.86%) Microsoft
9 28 (40.00%) Degree
10 27 (38.57%) Stakeholder Management
11 25 (35.71%) TOGAF
11 25 (35.71%) ITIL Certification
12 24 (34.29%) Management Information System
12 24 (34.29%) Windows Server
13 23 (32.86%) Enterprise Software
13 23 (32.86%) Microsoft Certification
13 23 (32.86%) Active Directory
14 21 (30.00%) Proactive Management
15 20 (28.57%) Agile Software Development
16 19 (27.14%) VMware
16 19 (27.14%) Runbook
16 19 (27.14%) VMware Infrastructure
16 19 (27.14%) Hyper-V
17 17 (24.29%) SQL Server
17 17 (24.29%) DNS
18 16 (22.86%) PowerShell
19 15 (21.43%) HP

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.43%) MS Exchange
2 4 (5.71%) IIS
2 4 (5.71%) SharePoint
3 2 (2.86%) IBM Notes
4 1 (1.43%) Confluence
4 1 (1.43%) SharePoint Server
Applications
1 2 (2.86%) Microsoft Office
Business Applications
1 2 (2.86%) Remedy ITSM
1 2 (2.86%) Unit4 Business World
2 1 (1.43%) SAP ERP
Cloud Services
1 9 (12.86%) Microsoft Azure
2 5 (7.14%) Amazon AWS
3 4 (5.71%) Mimecast
3 4 (5.71%) Office 365
4 3 (4.29%) Azure Active Directory
5 2 (2.86%) IaaS
6 1 (1.43%) PaaS
6 1 (1.43%) SaaS
Communications & Networking
1 17 (24.29%) DNS
2 5 (7.14%) DHCP
3 4 (5.71%) SAN
4 3 (4.29%) Cisco ISE
4 3 (4.29%) Kerberos
4 3 (4.29%) Wireless
5 1 (1.43%) Firewall
5 1 (1.43%) LAN
5 1 (1.43%) MPLS
5 1 (1.43%) WAN
5 1 (1.43%) WLAN
Database & Business Intelligence
1 17 (24.29%) SQL Server
2 5 (7.14%) Power BI
2 5 (7.14%) Relational Database
3 2 (2.86%) Oracle Database
3 2 (2.86%) Oracle Database 10g
3 2 (2.86%) Oracle Database 11g
3 2 (2.86%) Oracle Database 12c
3 2 (2.86%) SQL Server Integration Services
Development Applications
1 4 (5.71%) JIRA
2 1 (1.43%) Atlassian Bamboo
2 1 (1.43%) Bitbucket
2 1 (1.43%) Team Foundation Server
General
1 7 (10.00%) Finance
2 4 (5.71%) Back Office
3 2 (2.86%) Legal
4 1 (1.43%) Games
4 1 (1.43%) Manufacturing
4 1 (1.43%) Marketing
4 1 (1.43%) Welsh Language
Job Titles
1 15 (21.43%) Analyst
2 9 (12.86%) Senior Analyst
3 7 (10.00%) Support Engineer
4 6 (8.57%) Service Analyst
5 5 (7.14%) Senior Solutions Analyst
5 5 (7.14%) Service Desk Analyst
5 5 (7.14%) Solutions Analyst
6 4 (5.71%) Delivery Manager
6 4 (5.71%) Infrastructure Engineer
6 4 (5.71%) Senior Infrastructure Engineer
6 4 (5.71%) Service Manager
6 4 (5.71%) Services Delivery Manager
7 3 (4.29%) 1st Line Support
7 3 (4.29%) 2nd Line Support
7 3 (4.29%) 2nd Line Support Technician
7 3 (4.29%) Applications Support
7 3 (4.29%) Collaboration Engineer
7 3 (4.29%) Head of IT
7 3 (4.29%) Network Engineer
7 3 (4.29%) Support Technician
Libraries, Frameworks & Software Standards
1 5 (7.14%) CSS
1 5 (7.14%) HTML
1 5 (7.14%) XML
2 3 (4.29%) SAML
3 1 (1.43%) .NET
3 1 (1.43%) CGI
3 1 (1.43%) COM
Miscellaneous
1 31 (44.29%) User Experience
2 24 (34.29%) Management Information System
3 23 (32.86%) Enterprise Software
4 9 (12.86%) Analytical Skills
5 6 (8.57%) Data Centre
6 4 (5.71%) Clustering
6 4 (5.71%) Driving Licence
6 4 (5.71%) Fat Client
6 4 (5.71%) Replication
6 4 (5.71%) Thin Client
7 2 (2.86%) Mobile App
7 2 (2.86%) Self-Motivation
8 1 (1.43%) Mainframe
8 1 (1.43%) NHS
8 1 (1.43%) Private Cloud
8 1 (1.43%) Public Cloud
Operating Systems
1 30 (42.86%) Windows
2 24 (34.29%) Windows Server
3 4 (5.71%) Linux
3 4 (5.71%) Windows Server 2012
Processes & Methodologies
1 59 (84.29%) ITIL
2 48 (68.57%) Problem-Solving
3 35 (50.00%) ITSM
4 33 (47.14%) Decision-Making
4 33 (47.14%) Service Delivery
5 32 (45.71%) Continuous Improvement
5 32 (45.71%) Problem Management
6 27 (38.57%) Stakeholder Management
7 25 (35.71%) TOGAF
8 21 (30.00%) Proactive Management
9 20 (28.57%) Agile Software Development
10 19 (27.14%) Runbook
11 14 (20.00%) Data Protection
11 14 (20.00%) Storage Management
12 13 (18.57%) Coaching
12 13 (18.57%) Incident Management
13 11 (15.71%) Business Continuity
13 11 (15.71%) IT Strategy
14 7 (10.00%) Business Analysis
14 7 (10.00%) Process Improvement
Programming Languages
1 16 (22.86%) PowerShell
2 10 (14.29%) SQL
3 5 (7.14%) JavaScript
4 3 (4.29%) VB
5 1 (1.43%) C#
5 1 (1.43%) Java
Qualifications
1 28 (40.00%) Degree
2 25 (35.71%) ITIL Certification
3 23 (32.86%) Microsoft Certification
4 15 (21.43%) MCITP
5 6 (8.57%) MCSA
6 4 (5.71%) CCNA
6 4 (5.71%) Cisco Certification
7 3 (4.29%) CCNP
7 3 (4.29%) Security Cleared
8 2 (2.86%) CITP
8 2 (2.86%) MCSE
9 1 (1.43%) Master's Degree
9 1 (1.43%) SC Cleared
Quality Assurance & Compliance
1 38 (54.29%) SLA
2 4 (5.71%) ISO/IEC 27001
3 1 (1.43%) COBIT
System Software
1 23 (32.86%) Active Directory
2 19 (27.14%) Hyper-V
2 19 (27.14%) VMware Infrastructure
3 5 (7.14%) VMware ESXi
4 3 (4.29%) Shibboleth
Systems Management
1 10 (14.29%) NetBackup
2 4 (5.71%) HP Data Protector
2 4 (5.71%) SCCM
2 4 (5.71%) SCOM
2 4 (5.71%) SCOrch
2 4 (5.71%) SCSM
3 1 (1.43%) Systems Management Server (SMS)
Vendors
1 30 (42.86%) Microsoft
2 19 (27.14%) VMware
3 15 (21.43%) HP
4 13 (18.57%) Oracle
5 12 (17.14%) Veeam
6 11 (15.71%) 3PAR
7 10 (14.29%) Veritas
8 8 (11.43%) Citrix
9 5 (7.14%) Cisco
9 5 (7.14%) SAP
10 4 (5.71%) Actifio
11 3 (4.29%) F5
11 3 (4.29%) Infoblox
11 3 (4.29%) SolarWinds
12 2 (2.86%) Lotus
12 2 (2.86%) Remedy
13 1 (1.43%) Atlassian