Period
to 19 March 2019

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 March 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
19 Mar 2019
Same period 2018 Same period 2017
Rank 92 36 91
Rank change year-on-year -56 +55 +3
Permanent jobs citing Service Management 34 126 60
As % of all permanent IT jobs advertised in Wales 1.95% 6.57% 2.59%
As % of the Processes & Methodologies category 2.13% 7.01% 2.87%
Number of salaries quoted 25 29 22
Wales median annual salary £37,500 £37,500 £40,000
Median salary % change year-on-year - -6.25% +6.67%
10th Percentile £17,000 £18,750 £24,000
90th Percentile £62,200 £65,000 £52,250
UK median annual salary £48,000 £47,500 £47,500
% change year-on-year +1.05% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,594 1,797 2,089
As % of all permanent IT jobs advertised in Wales 91.35% 93.74% 90.24%
Number of salaries quoted 1,316 1,462 1,744
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £26,250 £24,875 £23,163
90th Percentile £61,250 £57,500 £56,250
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 19 March 2019.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 19 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +14 23 £45,000 +57.89% 3
Mid Wales -5 6 - -
West Wales +4 4 £18,000 -10.00%
Service Management
UK

For the 6 months to 19 March 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 26 (76.47%) ITIL
2 18 (52.94%) SLA
3 16 (47.06%) ITSM
4 14 (41.18%) Microsoft
5 13 (38.24%) Windows
5 13 (38.24%) Service Delivery
6 11 (32.35%) Problem-Solving
7 10 (29.41%) Finance
7 10 (29.41%) Degree
8 9 (26.47%) Incident Management
8 9 (26.47%) Continuous Improvement
8 9 (26.47%) Stakeholder Management
9 8 (23.53%) Linux
9 8 (23.53%) Microsoft Certification
9 8 (23.53%) PaaS
9 8 (23.53%) IaaS
9 8 (23.53%) User Experience
10 7 (20.59%) MCSA
10 7 (20.59%) Change Management
11 6 (17.65%) Active Directory
11 6 (17.65%) Enterprise Software
11 6 (17.65%) PowerShell
11 6 (17.65%) Microsoft Azure
11 6 (17.65%) Proactive Management
11 6 (17.65%) Decision-Making
12 5 (14.71%) Agile Software Development
12 5 (14.71%) MS Exchange
13 4 (11.76%) Problem Management
14 3 (8.82%) Analytical Skills
14 3 (8.82%) Coaching

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) MS Exchange
Applications
1 2 (5.88%) Microsoft Office
Business Applications
1 1 (2.94%) Q-Pulse
1 1 (2.94%) SAP S/4HANA
Cloud Services
1 8 (23.53%) IaaS
1 8 (23.53%) PaaS
2 6 (17.65%) Microsoft Azure
3 1 (2.94%) G Suite
3 1 (2.94%) Office 365
3 1 (2.94%) SaaS
Communications & Networking
1 2 (5.88%) Firewall
2 1 (2.94%) DHCP
2 1 (2.94%) DNS
2 1 (2.94%) IP Telephony
2 1 (2.94%) Network Security
2 1 (2.94%) Remote Desktop
2 1 (2.94%) SAN
2 1 (2.94%) VPN
2 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 1 (2.94%) Oracle Database
General
1 10 (29.41%) Finance
2 3 (8.82%) Advertising
3 2 (5.88%) Telecoms
4 1 (2.94%) Back Office
4 1 (2.94%) Financial Institution
4 1 (2.94%) Games
4 1 (2.94%) Welsh Language
Job Titles
1 8 (23.53%) Service Manager
2 7 (20.59%) IT Manager
3 6 (17.65%) Cloud Engineer
3 6 (17.65%) Virtualisation Engineer
4 5 (14.71%) IT Services Manager
5 4 (11.76%) 1st Line Support
6 2 (5.88%) Account Manager
6 2 (5.88%) Change Manager
6 2 (5.88%) Client Account Manager
6 2 (5.88%) Delivery Manager
6 2 (5.88%) Incident Manager
6 2 (5.88%) ITIL Manager
6 2 (5.88%) Services Delivery Manager
6 2 (5.88%) Transition Manager
7 1 (2.94%) Consultant
7 1 (2.94%) Infrastructure Team Leader
7 1 (2.94%) Problem Manager
7 1 (2.94%) SAP Service Delivery Manager
7 1 (2.94%) Team Leader
7 1 (2.94%) Technical Manager
Miscellaneous
1 8 (23.53%) User Experience
2 6 (17.65%) Enterprise Software
3 3 (8.82%) Analytical Skills
3 3 (8.82%) Self-Motivation
3 3 (8.82%) Virtual Team
4 2 (5.88%) Management Information System
5 1 (2.94%) Data Centre
5 1 (2.94%) LIMS
5 1 (2.94%) NHS
Operating Systems
1 13 (38.24%) Windows
2 8 (23.53%) Linux
3 2 (5.88%) Windows Server
4 1 (2.94%) AIX
4 1 (2.94%) CentOS
4 1 (2.94%) Ubuntu
4 1 (2.94%) Unix
4 1 (2.94%) Windows Server 2008
4 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 26 (76.47%) ITIL
2 16 (47.06%) ITSM
3 13 (38.24%) Service Delivery
4 11 (32.35%) Problem-Solving
5 9 (26.47%) Continuous Improvement
5 9 (26.47%) Incident Management
5 9 (26.47%) Stakeholder Management
6 7 (20.59%) Change Management
7 6 (17.65%) Decision-Making
7 6 (17.65%) Proactive Management
8 5 (14.71%) Agile Software Development
9 4 (11.76%) Problem Management
10 3 (8.82%) Coaching
10 3 (8.82%) Disaster Recovery
10 3 (8.82%) Workshop Facilitation
11 2 (5.88%) Business Continuity
11 2 (5.88%) Data Management
11 2 (5.88%) Information Management
11 2 (5.88%) Project Management
11 2 (5.88%) Supplier Management
Programming Languages
1 6 (17.65%) PowerShell
2 1 (2.94%) C
2 1 (2.94%) SQL
Qualifications
1 10 (29.41%) Degree
2 8 (23.53%) Microsoft Certification
3 7 (20.59%) MCSA
4 2 (5.88%) CITP
4 2 (5.88%) ITIL Certification
5 1 (2.94%) ISEB
5 1 (2.94%) ISEB Practitioner
5 1 (2.94%) MCSE
5 1 (2.94%) SC Cleared
5 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 18 (52.94%) SLA
2 1 (2.94%) GDPR
2 1 (2.94%) ISO/IEC 27001
System Software
1 6 (17.65%) Active Directory
2 1 (2.94%) Virtual Machines
2 1 (2.94%) VMware Infrastructure
2 1 (2.94%) vSphere
Vendors
1 14 (41.18%) Microsoft
2 2 (5.88%) Cisco
2 2 (5.88%) Red Hat
2 2 (5.88%) SAP
2 2 (5.88%) VMware
3 1 (2.94%) Avaya
3 1 (2.94%) Citrix
3 1 (2.94%) Google
3 1 (2.94%) Oracle
3 1 (2.94%) Sage