Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Wales
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 36 80 94
Rank change year-on-year +44 +14 +27
Permanent jobs citing Service Management 122 63 62
As % of all permanent IT jobs advertised in Wales 6.42% 2.70% 2.30%
As % of the Processes & Methodologies category 7.04% 3.04% 2.79%
Number of salaries quoted 35 25 60
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -6.25%
10th Percentile £18,750 £24,000 £24,500
90th Percentile £65,000 £53,250 £76,200
UK median annual salary £47,500 £47,500 £46,000
% change year-on-year - +3.26% -3.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,733 2,073 2,226
As % of all permanent IT jobs advertised in Wales 91.21% 88.86% 82.72%
Number of salaries quoted 1,420 1,744 1,908
Wales median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - +4.90%
10th Percentile £24,988 £23,000 £22,500
90th Percentile £57,500 £56,250 £53,750
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wales.

Salary trend for Service Management in Wales

Service Management
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Management in Wales over the 6 months to 25 February 2018.

Salary histogram for Service Management in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +2 103 £60,000 -
South Wales +13 16 £35,100 -12.25% 4
West Wales +13 3 £19,000 -62.00% 1
Service Management
UK

For the 6 months to 25 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Management.

1 106 (86.89%) ITIL
2 87 (71.31%) ITSM
3 86 (70.49%) Continuous Improvement
4 81 (66.39%) SLA
5 72 (59.02%) Service Delivery
5 72 (59.02%) Stakeholder Management
6 70 (57.38%) User Experience
7 59 (48.36%) ITIL Certification
8 55 (45.08%) Degree
9 54 (44.26%) Problem Management
10 48 (39.34%) Enterprise Software
11 47 (38.52%) TOGAF
12 42 (34.43%) Coaching
13 41 (33.61%) Proactive Management
14 40 (32.79%) Microsoft
14 40 (32.79%) Windows
15 38 (31.15%) Runbook
16 36 (29.51%) Microsoft Certification
17 35 (28.69%) Cisco
17 35 (28.69%) IT Strategy
18 34 (27.87%) Change Control
18 34 (27.87%) CCNP
18 34 (27.87%) Cisco Certification
18 34 (27.87%) Linux
19 33 (27.05%) CCNA
19 33 (27.05%) Wireless
19 33 (27.05%) Infoblox
20 32 (26.23%) Incident Management
21 29 (23.77%) SolarWinds
21 29 (23.77%) F5

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.92%) SharePoint
2 3 (2.46%) CMS
2 3 (2.46%) MS Exchange
3 2 (1.64%) IIS
Applications
1 6 (4.92%) Microsoft Office
2 3 (2.46%) MS Visio
3 2 (1.64%) Microsoft Project
Business Applications
1 5 (4.10%) Dynamics CRM
Cloud Services
1 17 (13.93%) IaaS
1 17 (13.93%) Microsoft Azure
2 9 (7.38%) Office 365
3 6 (4.92%) OneDrive
4 5 (4.10%) Dynamics 365
5 2 (1.64%) Azure Active Directory
5 2 (1.64%) PaaS
5 2 (1.64%) SaaS
Communications & Networking
1 33 (27.05%) Wireless
2 29 (23.77%) Cisco ISE
3 10 (8.20%) DNS
4 1 (0.82%) Firewall
4 1 (0.82%) SAN
4 1 (0.82%) VPN
4 1 (0.82%) Wi-Fi
Database & Business Intelligence
1 27 (22.13%) SQL Server
2 15 (12.30%) Power BI
3 14 (11.48%) Relational Database
4 9 (7.38%) Oracle Database
4 9 (7.38%) Oracle Database 10g
4 9 (7.38%) Oracle Database 11g
4 9 (7.38%) Oracle Database 12c
4 9 (7.38%) SQL Server Integration Services
5 3 (2.46%) MySQL
6 2 (1.64%) Oracle Reports
Development Applications
1 16 (13.11%) JIRA
General
1 3 (2.46%) Telecoms
2 2 (1.64%) Marketing
3 1 (0.82%) Banking
3 1 (0.82%) Finance
3 1 (0.82%) Retail
Job Titles
1 34 (27.87%) Network Engineer
2 18 (14.75%) Analyst
2 18 (14.75%) Lead Network Engineer
3 11 (9.02%) Collaboration Engineer
3 11 (9.02%) Senior Analyst
3 11 (9.02%) Senior Solutions Analyst
3 11 (9.02%) Solutions Analyst
4 9 (7.38%) Database Engineer
4 9 (7.38%) Support Engineer
5 6 (4.92%) 1st Line Support
5 6 (4.92%) Backup Engineer
5 6 (4.92%) Technical Support
6 5 (4.10%) Change Manager
7 4 (3.28%) 2nd Line Engineer
7 4 (3.28%) 2nd Line Support
7 4 (3.28%) 2nd Line Support Engineer
7 4 (3.28%) Support Analyst
7 4 (3.28%) Team Leader
8 3 (2.46%) 1st Line Support Engineer
8 3 (2.46%) Service Manager
Libraries, Frameworks & Software Standards
1 17 (13.93%) HTML
2 15 (12.30%) CSS
3 13 (10.66%) XML
4 2 (1.64%) .NET
4 2 (1.64%) ADO.NET
4 2 (1.64%) ASP.NET
Miscellaneous
1 70 (57.38%) User Experience
2 48 (39.34%) Enterprise Software
3 23 (18.85%) Analytical Skills
3 23 (18.85%) Management Information System
4 5 (4.10%) Virtual Team
5 3 (2.46%) Digital Media
5 3 (2.46%) Social Media
5 3 (2.46%) Video\Live Streaming
6 2 (1.64%) Computer Science
6 2 (1.64%) VLE
7 1 (0.82%) CMDB
7 1 (0.82%) Data Centre
7 1 (0.82%) NHS
Operating Systems
1 40 (32.79%) Windows
2 34 (27.87%) Linux
3 28 (22.95%) Windows Server
4 16 (13.11%) Windows Server 2012
5 4 (3.28%) Solaris
5 4 (3.28%) Unix
6 1 (0.82%) Windows Server 2008
Processes & Methodologies
1 106 (86.89%) ITIL
2 87 (71.31%) ITSM
3 86 (70.49%) Continuous Improvement
4 72 (59.02%) Service Delivery
4 72 (59.02%) Stakeholder Management
5 54 (44.26%) Problem Management
6 47 (38.52%) TOGAF
7 42 (34.43%) Coaching
8 41 (33.61%) Proactive Management
9 38 (31.15%) Runbook
10 35 (28.69%) IT Strategy
11 34 (27.87%) Change Control
12 32 (26.23%) Incident Management
13 17 (13.93%) Business Continuity
14 16 (13.11%) Mentoring
15 15 (12.30%) Business Intelligence
15 15 (12.30%) Collaborative Working
16 13 (10.66%) Business Process Improvement
16 13 (10.66%) Process Improvement
17 12 (9.84%) Business Analysis
Programming Languages
1 28 (22.95%) SQL
2 21 (17.21%) PowerShell
3 17 (13.93%) VB
4 15 (12.30%) JavaScript
5 2 (1.64%) C#
5 2 (1.64%) Java
Qualifications
1 59 (48.36%) ITIL Certification
2 55 (45.08%) Degree
3 36 (29.51%) Microsoft Certification
4 34 (27.87%) CCNP
4 34 (27.87%) Cisco Certification
5 33 (27.05%) CCNA
6 17 (13.93%) MCSE
7 10 (8.20%) MCITP
8 9 (7.38%) MCSA
9 1 (0.82%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 81 (66.39%) SLA
System Software
1 20 (16.39%) VMware Infrastructure
2 19 (15.57%) Hyper-V
3 16 (13.11%) Active Directory
4 15 (12.30%) VMware ESXi
5 1 (0.82%) vSphere
Systems Management
1 4 (3.28%) NetBackup
2 2 (1.64%) Forefront Identity Manager
Vendors
1 40 (32.79%) Microsoft
2 35 (28.69%) Cisco
3 33 (27.05%) Infoblox
4 29 (23.77%) F5
4 29 (23.77%) SolarWinds
5 20 (16.39%) VMware
6 19 (15.57%) Oracle
7 10 (8.20%) Veeam
8 4 (3.28%) 3PAR
8 4 (3.28%) HP
8 4 (3.28%) Veritas
9 3 (2.46%) Sybase
10 2 (1.64%) ServiceNow
11 1 (0.82%) Avaya
11 1 (0.82%) Red Hat
11 1 (0.82%) SAP