The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in Newcastle upon Tyne during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support
Tyne and Wear / Newcastle upon Tyne
Rank 50 57 58
Rank change year-on-year +7 +1  
Permanent jobs requiring a 2nd Line Support 5 6 5
As % of all permanent IT jobs advertised in Newcastle upon Tyne 1.29% 1.49% 1.09%
As % of the Job Titles category 1.35% 1.53% 1.12%
Number of salaries quoted 3 6 3
Median salary £27,500 £23,750 £40,000
Median salary % change year-on-year +15.78% -40.62%  
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Newcastle upon Tyne
Permanent job vacancies with a job title containing a recognized job role 371 391 447
As % of all permanent IT job vacancies advertised in Newcastle upon Tyne 95.62% 97.02% 97.17%
Number of salaries quoted 340 348 373
Median salary £35,000 £35,000 £40,000
Median salary % change year-on-year - -12.50%  
90% offered a salary of more than £23,500 £24,000 £25,000
10% offered a salary of more than £45,000 £61,215 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Newcastle upon Tyne

The job posting trend of jobs advertised in Newcastle upon Tyne that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Newcastle upon Tyne.

Salary trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support Skill Set
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 23 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 7 (70.00%) Microsoft
2 5 (50.00%) ITIL
2 5 (50.00%) Windows
3 4 (40.00%) Linux
3 4 (40.00%) Windows XP
3 4 (40.00%) SLA
3 4 (40.00%) Active Directory
3 4 (40.00%) Analytical Skills
4 2 (20.00%) Open Source
4 2 (20.00%) SaaS
4 2 (20.00%) PaaS
4 2 (20.00%) Release Management
4 2 (20.00%) QA
4 2 (20.00%) Problem Management
4 2 (20.00%) ITSM
4 2 (20.00%) Service Management
4 2 (20.00%) Change Management
4 2 (20.00%) Tandem
4 2 (20.00%) Agile Software Development
4 2 (20.00%) Data Management
4 2 (20.00%) Data Analysis
4 2 (20.00%) Supplier Management
4 2 (20.00%) MS PowerPoint
4 2 (20.00%) WebSphere
4 2 (20.00%) BPR
4 2 (20.00%) Microsoft Certification
4 2 (20.00%) HP
4 2 (20.00%) Windows 2000
4 2 (20.00%) MCSA
4 2 (20.00%) MS Excel

2nd Line Support Skill Set
Top Related IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) WebSphere
2 1 (10.00%) MS Exchange
2 1 (10.00%) SharePoint
2 1 (10.00%) Skype for Business
Applications
1 2 (20.00%) MS Excel
1 2 (20.00%) MS PowerPoint
Cloud Services
1 2 (20.00%) IaaS
1 2 (20.00%) Office 365
1 2 (20.00%) PaaS
1 2 (20.00%) SaaS
Communications & Networking
1 1 (10.00%) IPv4
1 1 (10.00%) TCP/IP
1 1 (10.00%) WAN
Database & Business Intelligence
1 1 (10.00%) Oracle Database
1 1 (10.00%) SQL Server
General
1 1 (10.00%) Banking
1 1 (10.00%) Finance
1 1 (10.00%) Telecoms
Miscellaneous
1 4 (40.00%) Analytical Skills
2 2 (20.00%) Tandem
3 1 (10.00%) Blackberry
3 1 (10.00%) Driving Licence
3 1 (10.00%) iPhone
Operating Systems
1 5 (50.00%) Windows
2 4 (40.00%) Linux
2 4 (40.00%) Windows XP
3 2 (20.00%) AIX
3 2 (20.00%) Unix
3 2 (20.00%) Windows 2000
4 1 (10.00%) Android
4 1 (10.00%) Windows 10
4 1 (10.00%) Windows 7
4 1 (10.00%) Windows Server
4 1 (10.00%) Windows Server 2003
4 1 (10.00%) Windows Vista
Processes & Methodologies
1 5 (50.00%) ITIL
2 2 (20.00%) Agile Software Development
2 2 (20.00%) BPR
2 2 (20.00%) Change Management
2 2 (20.00%) Continuous Improvement
2 2 (20.00%) Data Analysis
2 2 (20.00%) Data Management
2 2 (20.00%) DevOps
2 2 (20.00%) ITSM
2 2 (20.00%) Open Source
2 2 (20.00%) Operational Acceptance Testing
2 2 (20.00%) PRINCE2
2 2 (20.00%) Problem Management
2 2 (20.00%) Release Management
2 2 (20.00%) Service Management
2 2 (20.00%) Supplier Management
3 1 (10.00%) Capacity Planning
3 1 (10.00%) Investment Management
3 1 (10.00%) Resource Management
3 1 (10.00%) Use Case
Programming Languages
1 1 (10.00%) PowerShell
Qualifications
1 2 (20.00%) MCP
1 2 (20.00%) MCSA
1 2 (20.00%) Microsoft Certification
2 1 (10.00%) Degree
2 1 (10.00%) ITIL Foundation Certificate
2 1 (10.00%) MCDST
2 1 (10.00%) MCITP
Quality Assurance & Compliance
1 4 (40.00%) SLA
2 2 (20.00%) QA
System Software
1 4 (40.00%) Active Directory
2 1 (10.00%) Hyper-V
Systems Management
1 1 (10.00%) cPanel
Vendors
1 7 (70.00%) Microsoft
2 2 (20.00%) HP
2 2 (20.00%) Oracle
3 1 (10.00%) Bloomberg
3 1 (10.00%) Cisco
3 1 (10.00%) Dell
3 1 (10.00%) Fidessa
3 1 (10.00%) Reuters
3 1 (10.00%) ServiceNow
3 1 (10.00%) Sophos