Period
to 23 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Newcastle upon Tyne during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Tyne and Wear > Newcastle upon Tyne
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 77 85 81
Rank change year-on-year +8 -4 +2
Permanent jobs requiring a 2nd Line Support 3 6 9
As % of all permanent IT jobs advertised in Newcastle upon Tyne 0.40% 0.60% 1.09%
As % of the Job Titles category 0.42% 0.64% 1.13%
Number of salaries quoted 3 4 8
Newcastle upon Tyne median annual salary £25,000 £26,250 £22,500
Median salary % change year-on-year -4.76% +16.67% -15.09%
10th Percentile £22,100 £25,000 £19,500
90th Percentile £26,200 £29,625 £24,500
Tyne and Wear median annual salary £27,500 £26,250 £24,000
% change year-on-year +4.76% +9.38% -9.43%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Newcastle upon Tyne
Permanent vacancies in Newcastle upon Tyne with a recognized job title 722 937 795
% of permanent IT jobs with a recognized job title 96.65% 94.08% 96.36%
Number of salaries quoted 622 783 681
Newcastle upon Tyne median annual salary £38,959 £40,000 £37,500
Median salary % change year-on-year -2.60% +6.67% +7.14%
10th Percentile £22,750 £23,800 £23,500
90th Percentile £62,500 £60,000 £57,500
Tyne and Wear median annual salary £39,131 £39,500 £37,500
% change year-on-year -0.94% +5.33% +7.14%

2nd Line Support
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Newcastle upon Tyne.

Salary trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support Skill Set
Top 25 Co-occurring IT Skills in Newcastle upon Tyne

For the 6 months to 23 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 3 (100.00%) Windows
1 3 (100.00%) Microsoft
2 2 (66.67%) Active Directory
2 2 (66.67%) Microsoft Certification
2 2 (66.67%) Firewall
2 2 (66.67%) Windows Server
3 1 (33.33%) SQL
3 1 (33.33%) Computer Science Degree
3 1 (33.33%) Office 365
3 1 (33.33%) Remote Desktop
3 1 (33.33%) VMware
3 1 (33.33%) Degree
3 1 (33.33%) Hyper-V
3 1 (33.33%) Systems Management Server (SMS)
3 1 (33.33%) Cisco Certification
3 1 (33.33%) CCNA
3 1 (33.33%) MS Exchange
3 1 (33.33%) VoIP
3 1 (33.33%) WAN
3 1 (33.33%) DHCP
3 1 (33.33%) TCP/IP
3 1 (33.33%) VPN
3 1 (33.33%) DNS
3 1 (33.33%) SLA
3 1 (33.33%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) MS Exchange
Cloud Services
1 1 (33.33%) Office 365
Communications & Networking
1 2 (66.67%) Firewall
2 1 (33.33%) DHCP
2 1 (33.33%) DNS
2 1 (33.33%) Remote Desktop
2 1 (33.33%) TCP/IP
2 1 (33.33%) VoIP
2 1 (33.33%) VPN
2 1 (33.33%) WAN
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows Server
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) Microsoft Certification
2 1 (33.33%) CCNA
2 1 (33.33%) Cisco Certification
2 1 (33.33%) Computer Science Degree
2 1 (33.33%) Degree
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 2 (66.67%) Active Directory
2 1 (33.33%) Hyper-V
Systems Management
1 1 (33.33%) Systems Management Server (SMS)
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) Cisco
2 1 (33.33%) VMware