2nd Line Support Jobs in Newcastle upon Tyne

Second Line Support
Tyne and Wear > Newcastle upon Tyne

The median Second Line Support salary in Newcastle upon Tyne is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 May 2025
Same period 2024 Same period 2023
Rank 45 70 79
Rank change year-on-year +25 +9 -6
Permanent jobs requiring a 2nd Line Support 1 15 8
As % of all permanent jobs advertised in Newcastle upon Tyne 0.32% 1.46% 1.04%
As % of the Job Titles category 0.33% 1.50% 1.23%
Number of salaries quoted 1 15 8
10th Percentile - £26,600 £26,850
25th Percentile £29,000 £31,125 £30,188
Median annual salary (50th Percentile) £30,000 £32,500 £36,250
Median % change year-on-year -7.69% -10.34% +31.82%
75th Percentile £31,000 £33,750 £41,250
90th Percentile - - £48,750
Tyne and Wear median annual salary £30,000 £32,500 £32,500
% change year-on-year -7.69% - +18.18%

All Permanent IT Job Vacancies
Newcastle upon Tyne

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Newcastle upon Tyne with a recognized job title 302 999 653
% of permanent jobs with a recognized job title 95.57% 97.27% 84.70%
Number of salaries quoted 223 839 402
10th Percentile £27,800 £30,000 £31,886
25th Percentile £40,250 £37,500 £40,591
Median annual salary (50th Percentile) £55,000 £48,000 £52,500
Median % change year-on-year +14.58% -8.57% +5.00%
75th Percentile £70,000 £65,603 £63,750
90th Percentile £84,750 £77,500 £75,000
Tyne and Wear median annual salary £48,000 £47,500 £52,500
% change year-on-year +1.05% -9.52% +16.67%

2nd Line Support
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing 2nd Line Support in Newcastle upon Tyne.

Salary trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support Skill Set
Top 4 Co-occurring Skills and Capabilities in Newcastle upon Tyne

For the 6 months to 12 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 1 (100.00%) Windows
1 1 (100.00%) User Experience
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Service

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) User Experience