The median annual salary for a 2nd Line Support was £23,250 in advertised job vacancies in Tyne and Wear during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Second Line Support
North East / Tyne and Wear
Rank 55 62 64
Rank change year-on-year +7 +2  
Permanent jobs requiring a 2nd Line Support 7 9 5
As % of all permanent IT jobs advertised in Tyne and Wear 1.54% 1.81% 0.88%
As % of the Job Titles category 1.61% 1.88% 0.90%
Number of salaries quoted 4 9 3
Median salary £23,250 £21,500 £40,000
Median salary % change year-on-year +8.13% -46.25%  
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Tyne and Wear
Permanent job vacancies with a job title containing a recognized job role 434 479 553
As % of all permanent IT job vacancies advertised in Tyne and Wear 95.38% 96.57% 97.70%
Number of salaries quoted 398 419 470
Median salary £35,000 £35,000 £37,500
Median salary % change year-on-year - -6.66%  
90% offered a salary of more than £22,500 £23,150 £25,000
10% offered a salary of more than £45,000 £60,000 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Tyne and Wear

2nd Line Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Tyne and Wear.

Salary trend for 2nd Line Support in Tyne and Wear

2nd Line Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Tyne and Wear region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +6 5 £27,500 +3.77%
North Tyneside 0 1 - -
Sunderland - 1 £19,000 -
2nd Line Support
North East

2nd Line Support Skill Set
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 25 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring 2nd Line Support in the job title.

1 10 (62.50%) Windows
1 10 (62.50%) Microsoft
2 8 (50.00%) Active Directory
3 6 (37.50%) ITIL
3 6 (37.50%) Office 365
4 5 (31.25%) Linux
4 5 (31.25%) MS Excel
4 5 (31.25%) SLA
5 4 (25.00%) Windows XP
5 4 (25.00%) Analytical Skills
6 3 (18.75%) Hyper-V
6 3 (18.75%) Windows 7
6 3 (18.75%) Windows 10
6 3 (18.75%) MCP
6 3 (18.75%) MS Office
7 2 (12.50%) HP
7 2 (12.50%) Service Management
7 2 (12.50%) Change Management
7 2 (12.50%) Finance
7 2 (12.50%) Tandem
7 2 (12.50%) Agile Software Development
7 2 (12.50%) Data Management
7 2 (12.50%) Data Analysis
7 2 (12.50%) Supplier Management
7 2 (12.50%) MS PowerPoint
7 2 (12.50%) VLAN
7 2 (12.50%) WebSphere
7 2 (12.50%) Firewall
7 2 (12.50%) ITSM
7 2 (12.50%) QA

2nd Line Support Skill Set
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) WebSphere
2 1 (6.25%) MS Exchange
2 1 (6.25%) SharePoint
2 1 (6.25%) Skype for Business
Applications
1 5 (31.25%) MS Excel
2 3 (18.75%) MS Office
3 2 (12.50%) MS PowerPoint
Cloud Services
1 6 (37.50%) Office 365
2 2 (12.50%) IaaS
2 2 (12.50%) PaaS
2 2 (12.50%) SaaS
3 1 (6.25%) Microsoft Azure
Communications & Networking
1 2 (12.50%) DHCP
1 2 (12.50%) DNS
1 2 (12.50%) Firewall
1 2 (12.50%) TCP/IP
1 2 (12.50%) VLAN
1 2 (12.50%) VPN
2 1 (6.25%) IPv4
2 1 (6.25%) WAN
Database & Business Intelligence
1 1 (6.25%) Oracle Database
1 1 (6.25%) SQL Server
General
1 2 (12.50%) Finance
2 1 (6.25%) Banking
2 1 (6.25%) Telecoms
Miscellaneous
1 4 (25.00%) Analytical Skills
2 2 (12.50%) Tandem
3 1 (6.25%) Blackberry
3 1 (6.25%) Driving Licence
3 1 (6.25%) iPhone
Operating Systems
1 10 (62.50%) Windows
2 5 (31.25%) Linux
3 4 (25.00%) Windows XP
4 3 (18.75%) Windows 10
4 3 (18.75%) Windows 7
5 2 (12.50%) AIX
5 2 (12.50%) Unix
5 2 (12.50%) Windows 2000
5 2 (12.50%) Windows 8
5 2 (12.50%) Windows Server
6 1 (6.25%) Android
6 1 (6.25%) Windows Server 2003
6 1 (6.25%) Windows Vista
Processes & Methodologies
1 6 (37.50%) ITIL
2 2 (12.50%) Agile Software Development
2 2 (12.50%) BPR
2 2 (12.50%) Change Management
2 2 (12.50%) Continuous Improvement
2 2 (12.50%) Data Analysis
2 2 (12.50%) Data Management
2 2 (12.50%) DevOps
2 2 (12.50%) ITSM
2 2 (12.50%) Open Source
2 2 (12.50%) Operational Acceptance Testing
2 2 (12.50%) PRINCE2
2 2 (12.50%) Problem Management
2 2 (12.50%) Release Management
2 2 (12.50%) Service Management
2 2 (12.50%) Supplier Management
3 1 (6.25%) Capacity Planning
3 1 (6.25%) Investment Management
3 1 (6.25%) Resource Management
3 1 (6.25%) Use Case
Programming Languages
1 2 (12.50%) PowerShell
Qualifications
1 3 (18.75%) MCP
2 2 (12.50%) MCSA
2 2 (12.50%) Microsoft Certification
3 1 (6.25%) Degree
3 1 (6.25%) ITIL Foundation Certificate
3 1 (6.25%) MCDST
3 1 (6.25%) MCITP
3 1 (6.25%) SC Cleared
3 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 5 (31.25%) SLA
2 2 (12.50%) QA
System Software
1 8 (50.00%) Active Directory
2 3 (18.75%) Hyper-V
3 2 (12.50%) vSphere
4 1 (6.25%) VMware Infrastructure
Systems Management
1 1 (6.25%) cPanel
Vendors
1 10 (62.50%) Microsoft
2 2 (12.50%) HP
2 2 (12.50%) Oracle
2 2 (12.50%) ServiceNow
3 1 (6.25%) Bloomberg
3 1 (6.25%) Cisco
3 1 (6.25%) Dell
3 1 (6.25%) Fidessa
3 1 (6.25%) Reuters
3 1 (6.25%) Sophos
3 1 (6.25%) VMware
Gateshead, Tyne and Wear
Aspire Technology
Posted: 10 days ago