Period
to 14 November 2018

The median annual salary for a Service Analyst was £22,000 in advertised job vacancies in Newcastle upon Tyne during the 6 months to 14 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
Tyne and Wear > Newcastle upon Tyne
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 83 53 83
Rank change year-on-year -30 +30 -1
Permanent jobs requiring a Service Analyst 16 24 7
As % of all permanent IT jobs advertised in Newcastle upon Tyne 1.70% 3.41% 0.71%
As % of the Job Titles category 1.77% 3.54% 0.75%
Number of salaries quoted 11 23 7
Newcastle upon Tyne median annual salary £22,000 £20,000 £20,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £19,000 £19,000 £18,700
90th Percentile £27,500 £28,740 £21,700
Tyne and Wear median annual salary £22,000 £21,500 £20,500
% change year-on-year +2.33% +4.88% -6.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Newcastle upon Tyne
Permanent vacancies in Newcastle upon Tyne with a recognized job title 906 678 937
% of permanent IT jobs with a recognized job title 96.38% 96.44% 94.46%
Number of salaries quoted 756 585 785
Newcastle upon Tyne median annual salary £41,896 £38,959 £39,500
Median salary % change year-on-year +7.54% -1.37% +5.33%
10th Percentile £23,500 £22,500 £23,750
90th Percentile £67,500 £62,100 £60,000
Tyne and Wear median annual salary £40,000 £39,131 £39,000
% change year-on-year +2.22% +0.33% +4.00%

Service Analyst
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Analyst in Newcastle upon Tyne

Service Analyst
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Newcastle upon Tyne.

Salary trend for Service Analyst in Newcastle upon Tyne

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Newcastle upon Tyne

For the 6 months to 14 November 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring Service Analyst in the job title.

1 14 (87.50%) ITIL
2 8 (50.00%) SLA
3 7 (43.75%) Service Management
4 6 (37.50%) Configuration Management
4 6 (37.50%) Windows
4 6 (37.50%) Banking
5 5 (31.25%) Microsoft
6 4 (25.00%) Active Directory
6 4 (25.00%) Citrix
6 4 (25.00%) Incident Management
7 3 (18.75%) SCCM
7 3 (18.75%) Office 365
7 3 (18.75%) Windows 10
7 3 (18.75%) Finance
7 3 (18.75%) Microsoft Office
7 3 (18.75%) MS Exchange
8 2 (12.50%) Microsoft Certification
9 1 (6.25%) Windows 7
9 1 (6.25%) Windows Server 2012
9 1 (6.25%) ServiceNow
9 1 (6.25%) Meraki
9 1 (6.25%) ITIL Foundation Certificate
9 1 (6.25%) Kalman Filter
9 1 (6.25%) Analytical Skills
9 1 (6.25%) ISO/IEC 20000
9 1 (6.25%) Android
9 1 (6.25%) Windows Server 2008
9 1 (6.25%) ISO/IEC 27001
9 1 (6.25%) Degree
9 1 (6.25%) Problem Management

Service Analyst Skill Set
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (18.75%) MS Exchange
2 1 (6.25%) IIS
Applications
1 3 (18.75%) Microsoft Office
Cloud Services
1 3 (18.75%) Office 365
Communications & Networking
1 1 (6.25%) Firewall
1 1 (6.25%) Internet
1 1 (6.25%) LAN
1 1 (6.25%) VoIP
1 1 (6.25%) WAN
1 1 (6.25%) Wi-Fi
General
1 6 (37.50%) Banking
2 3 (18.75%) Finance
3 1 (6.25%) Telecoms
Miscellaneous
1 1 (6.25%) Analytical Skills
1 1 (6.25%) Self-Motivation
Operating Systems
1 6 (37.50%) Windows
2 3 (18.75%) Windows 10
3 1 (6.25%) Android
3 1 (6.25%) Linux
3 1 (6.25%) Windows 7
3 1 (6.25%) Windows Server
3 1 (6.25%) Windows Server 2003
3 1 (6.25%) Windows Server 2008
3 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 14 (87.50%) ITIL
2 7 (43.75%) Service Management
3 6 (37.50%) Configuration Management
4 4 (25.00%) Incident Management
5 1 (6.25%) Decision-Making
5 1 (6.25%) Kalman Filter
5 1 (6.25%) Problem Management
5 1 (6.25%) Problem-Solving
5 1 (6.25%) Root Cause Analysis
5 1 (6.25%) Workflow
Qualifications
1 2 (12.50%) Microsoft Certification
2 1 (6.25%) CCNA
2 1 (6.25%) Cisco Certification
2 1 (6.25%) Degree
2 1 (6.25%) ITIL Foundation Certificate
2 1 (6.25%) MCSE
Quality Assurance & Compliance
1 8 (50.00%) SLA
2 1 (6.25%) ISO/IEC 20000
2 1 (6.25%) ISO/IEC 27001
System Software
1 4 (25.00%) Active Directory
2 1 (6.25%) Terminal Server
Systems Management
1 3 (18.75%) SCCM
Vendors
1 5 (31.25%) Microsoft
2 4 (25.00%) Citrix
3 1 (6.25%) Cisco
3 1 (6.25%) Meraki
3 1 (6.25%) ServiceNow