Period
to 18 November 2017

The median annual salary for a Service Analyst was £21,500 in advertised job vacancies in Tyne and Wear during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
North East > Tyne and Wear
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 56 91 84
Rank change year-on-year +35 -7 +4
Permanent jobs requiring a Service Analyst 36 16 14
As % of all permanent IT jobs advertised in Tyne and Wear 3.90% 1.37% 1.40%
As % of the Job Titles category 4.01% 1.45% 1.46%
Number of salaries quoted 35 16 11
Tyne and Wear median annual salary £21,500 £20,500 £22,000
Median salary % change year-on-year +4.88% -6.82% +4.76%
North East median annual salary £21,625 £20,000 £22,000
% change year-on-year +8.13% -9.09% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 897 1104 961
% of permanent IT jobs with a recognized job title 97.29% 94.76% 96.20%
Number of salaries quoted 785 932 821
Tyne and Wear median annual salary £39,513 £39,500 £37,500
Median salary % change year-on-year +0.03% +5.33% +7.14%
10th Percentile £22,500 £22,500 £23,000
90th Percentile £60,000 £57,500 £55,250
North East median annual salary £39,065 £39,000 £37,500
% change year-on-year +0.17% +4.00% +6.44%

Service Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Analyst in Tyne and Wear

Service Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in Tyne and Wear.

Salary trend for Service Analyst in Tyne and Wear

Service Analyst
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Analyst in Tyne and Wear over the 6 months to 18 November 2017.

Salary histogram for Service Analyst in Tyne and Wear

Service Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Tyne and Wear region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +32 25 £20,000 -
Sunderland -3 9 £23,000 +9.52%
Jarrow -2 2 £21,329 +20.00%
North Shields - 1 £22,500 -
Service Analyst
North East

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 18 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring Service Analyst in the job title.

1 24 (66.67%) Microsoft
2 18 (50.00%) Incident Management
3 16 (44.44%) SLA
3 16 (44.44%) Windows
4 15 (41.67%) Sun
5 13 (36.11%) Active Directory
5 13 (36.11%) Microsoft Office
6 12 (33.33%) ITIL
6 12 (33.33%) Microsoft Excel
6 12 (33.33%) Microsoft PowerPoint
7 10 (27.78%) Windows Server 2008
7 10 (27.78%) Windows Server 2012
7 10 (27.78%) Windows XP
7 10 (27.78%) Windows 10
8 6 (16.67%) ERP
9 5 (13.89%) SAP
10 4 (11.11%) Cisco Certification
10 4 (11.11%) CCNA
10 4 (11.11%) Service Management
10 4 (11.11%) Root Cause Analysis
10 4 (11.11%) Office 365
10 4 (11.11%) Agile Software Development
11 3 (8.33%) assyst
11 3 (8.33%) JIRA
11 3 (8.33%) SAP ERP
11 3 (8.33%) ITIL Foundation Certificate
11 3 (8.33%) SC Cleared
11 3 (8.33%) DV Cleared
11 3 (8.33%) Security Cleared
11 3 (8.33%) Trend Analysis

Service Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.33%) SharePoint
2 1 (2.78%) MS Exchange
2 1 (2.78%) Skype for Business
Applications
1 13 (36.11%) Microsoft Office
2 12 (33.33%) Microsoft Excel
2 12 (33.33%) Microsoft PowerPoint
Business Applications
1 3 (8.33%) assyst
1 3 (8.33%) SAP ERP
Cloud Services
1 4 (11.11%) Office 365
Communications & Networking
1 3 (8.33%) DHCP
1 3 (8.33%) DNS
2 2 (5.56%) Firewall
2 2 (5.56%) Remote Desktop
2 2 (5.56%) TCP/IP
2 2 (5.56%) VoIP
3 1 (2.78%) Internet
3 1 (2.78%) LAN
3 1 (2.78%) Network Security
3 1 (2.78%) Skype
3 1 (2.78%) WAN
3 1 (2.78%) Wi-Fi
Development Applications
1 3 (8.33%) JIRA
General
1 1 (2.78%) Finance
1 1 (2.78%) Legal
Miscellaneous
1 3 (8.33%) Analytical Skills
2 2 (5.56%) Computer Science
3 1 (2.78%) User Experience
Operating Systems
1 16 (44.44%) Windows
2 10 (27.78%) Windows 10
2 10 (27.78%) Windows Server 2008
2 10 (27.78%) Windows Server 2012
2 10 (27.78%) Windows XP
3 1 (2.78%) Windows 7
3 1 (2.78%) Windows Server
Processes & Methodologies
1 18 (50.00%) Incident Management
2 12 (33.33%) ITIL
3 6 (16.67%) ERP
4 4 (11.11%) Agile Software Development
4 4 (11.11%) Root Cause Analysis
4 4 (11.11%) Service Management
5 3 (8.33%) Trend Analysis
5 3 (8.33%) Workflow
6 2 (5.56%) Business Intelligence
6 2 (5.56%) Fault Analysis
6 2 (5.56%) Network Management
6 2 (5.56%) Server Monitoring
6 2 (5.56%) Service Delivery
6 2 (5.56%) Ticket Management
7 1 (2.78%) Continuous Improvement
7 1 (2.78%) Document Management
7 1 (2.78%) Enterprise Architecture
7 1 (2.78%) Validation
7 1 (2.78%) Workload Management
Qualifications
1 4 (11.11%) CCNA
1 4 (11.11%) Cisco Certification
2 3 (8.33%) DV Cleared
2 3 (8.33%) ITIL Foundation Certificate
2 3 (8.33%) SC Cleared
2 3 (8.33%) Security Cleared
3 2 (5.56%) HNC
3 2 (5.56%) MCP
Quality Assurance & Compliance
1 16 (44.44%) SLA
System Software
1 13 (36.11%) Active Directory
Systems Management
1 2 (5.56%) Systems Management Server (SMS)
2 1 (2.78%) SCCM
2 1 (2.78%) SCOM
2 1 (2.78%) SCOrch
2 1 (2.78%) SCSM
Vendors
1 24 (66.67%) Microsoft
2 15 (41.67%) Sun
3 5 (13.89%) SAP
4 3 (8.33%) Remedy
5 2 (5.56%) Cisco
5 2 (5.56%) Oracle
5 2 (5.56%) Workday