Period
to 21 October 2018

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Newcastle upon Tyne during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Tyne and Wear > Newcastle upon Tyne
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 80 58 80
Rank change year-on-year -22 +22 +8
Permanent jobs requiring a Service Desk Analyst 14 17 8
As % of all permanent IT jobs advertised in Newcastle upon Tyne 1.47% 2.80% 0.83%
As % of the Job Titles category 1.52% 2.90% 0.87%
Number of salaries quoted 9 18 8
Newcastle upon Tyne median annual salary £22,000 £20,000 £20,000
Median salary % change year-on-year +10.00% - +1.27%
10th Percentile £19,800 £18,250 £18,775
90th Percentile £28,375 £25,775 £24,550
Tyne and Wear median annual salary £21,813 £21,500 £21,000
% change year-on-year +1.45% +2.38% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Newcastle upon Tyne
Permanent vacancies in Newcastle upon Tyne with a recognized job title 924 587 917
% of permanent IT jobs with a recognized job title 96.86% 96.71% 94.83%
Number of salaries quoted 772 498 771
Newcastle upon Tyne median annual salary £40,000 £37,750 £39,000
Median salary % change year-on-year +5.96% -3.21% +8.33%
10th Percentile £22,500 £22,500 £24,000
90th Percentile £65,000 £60,000 £60,000
Tyne and Wear median annual salary £40,000 £38,959 £39,000
% change year-on-year +2.67% -0.11% +8.33%

Service Desk Analyst
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Newcastle upon Tyne.

Salary trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Newcastle upon Tyne

For the 6 months to 21 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring Service Desk Analyst in the job title.

1 13 (92.86%) ITIL
2 8 (57.14%) SLA
2 8 (57.14%) Service Management
3 6 (42.86%) Banking
3 6 (42.86%) Configuration Management
4 5 (35.71%) Windows
5 4 (28.57%) Microsoft Office
6 3 (21.43%) Incident Management
6 3 (21.43%) Microsoft
6 3 (21.43%) Active Directory
7 2 (14.29%) Citrix
7 2 (14.29%) Microsoft Certification
7 2 (14.29%) Finance
7 2 (14.29%) Windows 7
7 2 (14.29%) Problem-Solving
7 2 (14.29%) ITIL Foundation Certificate
7 2 (14.29%) Analytical Skills
8 1 (7.14%) Windows 10
8 1 (7.14%) Kalman Filter
8 1 (7.14%) Retail
8 1 (7.14%) Windows Server
8 1 (7.14%) Decision-Making
8 1 (7.14%) Self-Motivation
8 1 (7.14%) ISO/IEC 27001
8 1 (7.14%) Degree
8 1 (7.14%) Problem Management
8 1 (7.14%) SCCM
8 1 (7.14%) ISO/IEC 20000
8 1 (7.14%) Android
8 1 (7.14%) Windows Server 2008

Service Desk Analyst Skill Set
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) IIS
1 1 (7.14%) MS Exchange
Applications
1 4 (28.57%) Microsoft Office
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 1 (7.14%) Firewall
1 1 (7.14%) Internet
1 1 (7.14%) LAN
1 1 (7.14%) VoIP
1 1 (7.14%) WAN
1 1 (7.14%) Wi-Fi
General
1 6 (42.86%) Banking
2 2 (14.29%) Finance
3 1 (7.14%) Back Office
3 1 (7.14%) Retail
3 1 (7.14%) Telecoms
Miscellaneous
1 2 (14.29%) Analytical Skills
2 1 (7.14%) Self-Motivation
Operating Systems
1 5 (35.71%) Windows
2 2 (14.29%) Windows 7
3 1 (7.14%) Android
3 1 (7.14%) Linux
3 1 (7.14%) Windows 10
3 1 (7.14%) Windows Server
3 1 (7.14%) Windows Server 2003
3 1 (7.14%) Windows Server 2008
3 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 13 (92.86%) ITIL
2 8 (57.14%) Service Management
3 6 (42.86%) Configuration Management
4 3 (21.43%) Incident Management
5 2 (14.29%) Problem-Solving
6 1 (7.14%) Decision-Making
6 1 (7.14%) ITSM
6 1 (7.14%) Kalman Filter
6 1 (7.14%) Problem Management
6 1 (7.14%) Root Cause Analysis
6 1 (7.14%) Workflow
Qualifications
1 2 (14.29%) ITIL Foundation Certificate
1 2 (14.29%) Microsoft Certification
2 1 (7.14%) CCNA
2 1 (7.14%) Cisco Certification
2 1 (7.14%) Degree
2 1 (7.14%) MCSE
Quality Assurance & Compliance
1 8 (57.14%) SLA
2 1 (7.14%) ISO/IEC 20000
2 1 (7.14%) ISO/IEC 27001
System Software
1 3 (21.43%) Active Directory
2 1 (7.14%) Terminal Server
Systems Management
1 1 (7.14%) SCCM
Vendors
1 3 (21.43%) Microsoft
2 2 (14.29%) Citrix
3 1 (7.14%) Cisco
3 1 (7.14%) Meraki
3 1 (7.14%) ServiceNow