Period
to 19 June 2019

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in Newcastle upon Tyne during the 6 months to 19 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Tyne and Wear > Newcastle upon Tyne
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 62 84 60
Rank change year-on-year +22 -24 +12
Permanent jobs requiring a Service Desk Analyst 11 17 17
As % of all permanent IT jobs advertised in Newcastle upon Tyne 1.53% 1.53% 2.46%
As % of the Job Titles category 1.58% 1.56% 2.55%
Number of salaries quoted 11 14 15
Newcastle upon Tyne median annual salary £25,000 £20,000 £18,500
Median salary % change year-on-year +25.00% +8.11% -32.73%
10th Percentile £19,000 £18,075 £18,250
90th Percentile £28,500 £23,075 £28,750
Tyne and Wear median annual salary £22,000 £20,000 £18,500
% change year-on-year +10.00% +8.11% -11.90%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Newcastle upon Tyne
Permanent vacancies in Newcastle upon Tyne with a recognized job title 698 1,090 666
% of permanent IT jobs with a recognized job title 97.21% 98.29% 96.52%
Number of salaries quoted 543 908 599
Newcastle upon Tyne median annual salary £42,500 £41,500 £35,500
Median salary % change year-on-year +2.41% +16.90% -4.05%
10th Percentile £22,500 £21,063 £21,650
90th Percentile £63,750 £65,000 £52,500
Tyne and Wear median annual salary £42,500 £41,140 £36,000
% change year-on-year +3.31% +14.28% +0.56%

Service Desk Analyst
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Newcastle upon Tyne.

Salary trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Desk Analyst in Newcastle upon Tyne over the 6 months to 19 June 2019.

Salary histogram for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst Skill Set
Top 26 Co-occurring IT Skills in Newcastle upon Tyne

For the 6 months to 19 June 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring Service Desk Analyst in the job title.

1 8 (72.73%) Microsoft
2 7 (63.64%) ITIL
3 6 (54.55%) Incident Management
4 5 (45.45%) Remote Desktop
5 4 (36.36%) SLA
5 4 (36.36%) Service Management
5 4 (36.36%) Service Delivery
6 3 (27.27%) Active Directory
6 3 (27.27%) Microsoft Office
7 2 (18.18%) Office 365
7 2 (18.18%) ServiceNow
7 2 (18.18%) ITIL Foundation Certificate
7 2 (18.18%) Windows
7 2 (18.18%) Finance
7 2 (18.18%) Microsoft Certification
8 1 (9.09%) EAM
8 1 (9.09%) Migration
8 1 (9.09%) SharePoint
8 1 (9.09%) VoIP
8 1 (9.09%) SQL
8 1 (9.09%) Citrix
8 1 (9.09%) Windows 8
8 1 (9.09%) Asset Management
8 1 (9.09%) Windows 7
8 1 (9.09%) Microsoft Azure
8 1 (9.09%) Active Listening

Service Desk Analyst Skill Set
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) SharePoint
Applications
1 3 (27.27%) Microsoft Office
Cloud Services
1 2 (18.18%) Office 365
2 1 (9.09%) Microsoft Azure
Communications & Networking
1 5 (45.45%) Remote Desktop
2 1 (9.09%) VoIP
General
1 2 (18.18%) Finance
Operating Systems
1 2 (18.18%) Windows
2 1 (9.09%) Windows 7
2 1 (9.09%) Windows 8
Processes & Methodologies
1 7 (63.64%) ITIL
2 6 (54.55%) Incident Management
3 4 (36.36%) Service Delivery
3 4 (36.36%) Service Management
4 1 (9.09%) Active Listening
4 1 (9.09%) Asset Management
4 1 (9.09%) EAM
4 1 (9.09%) Migration
Programming Languages
1 1 (9.09%) SQL
Qualifications
1 2 (18.18%) ITIL Foundation Certificate
1 2 (18.18%) Microsoft Certification
Quality Assurance & Compliance
1 4 (36.36%) SLA
System Software
1 3 (27.27%) Active Directory
Vendors
1 8 (72.73%) Microsoft
2 2 (18.18%) ServiceNow
3 1 (9.09%) Citrix