Period
to 25 February 2018

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Tyne and Wear during the 6 months to 25 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North East > Tyne and Wear
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 69 77 64
Rank change year-on-year +8 -13 +32
Permanent jobs requiring a Service Desk Analyst 39 15 34
As % of all permanent IT jobs advertised in Tyne and Wear 3.01% 1.50% 3.57%
As % of the Job Titles category 3.08% 1.57% 3.65%
Number of salaries quoted 38 15 33
Tyne and Wear median annual salary £20,000 £22,000 £20,000
Median salary % change year-on-year -9.09% +10.00% -4.76%
10th Percentile £18,750 £16,750 £17,000
90th Percentile £23,575 £29,500 £28,750
North East median annual salary £20,000 £21,000 £20,000
% change year-on-year -4.76% +5.00% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,267 955 932
% of permanent IT jobs with a recognized job title 97.84% 95.79% 97.80%
Number of salaries quoted 1,109 807 823
Tyne and Wear median annual salary £40,000 £35,000 £35,000
Median salary % change year-on-year +14.29% - -4.11%
10th Percentile £22,500 £21,250 £21,250
90th Percentile £64,063 £52,500 £58,750
North East median annual salary £40,000 £35,000 £36,018
% change year-on-year +14.29% -2.83% -3.95%

Service Desk Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Tyne and Wear.

Salary trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +6 32 £20,000 -5.88% 1
Sunderland -2 4 £22,250 +1.14%
Jarrow 0 2 £21,329 +20.00%
Gateshead -18 1 - -
North Shields - 1 £22,500 -
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 25 February 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring Service Desk Analyst in the job title.

1 31 (79.49%) Microsoft
2 27 (69.23%) SLA
3 22 (56.41%) Incident Management
4 19 (48.72%) Microsoft PowerPoint
4 19 (48.72%) Sun
4 19 (48.72%) Microsoft Excel
5 14 (35.90%) Windows
5 14 (35.90%) Active Directory
6 9 (23.08%) Microsoft Office
6 9 (23.08%) ITIL
7 5 (12.82%) Windows 10
8 4 (10.26%) Windows Server 2008
8 4 (10.26%) Windows Server 2012
8 4 (10.26%) Windows XP
8 4 (10.26%) DHCP
8 4 (10.26%) CCNA
8 4 (10.26%) DNS
8 4 (10.26%) Cisco Certification
9 3 (7.69%) Cisco
9 3 (7.69%) VoIP
9 3 (7.69%) ERP
9 3 (7.69%) MCP
9 3 (7.69%) SAP
9 3 (7.69%) Fault Analysis
10 2 (5.13%) Remote Desktop
10 2 (5.13%) Server Monitoring
10 2 (5.13%) Analytical Skills
10 2 (5.13%) Ticket Management
10 2 (5.13%) Windows 7
10 2 (5.13%) Network Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.56%) MS Exchange
Applications
1 19 (48.72%) Microsoft Excel
1 19 (48.72%) Microsoft PowerPoint
2 9 (23.08%) Microsoft Office
Business Applications
1 2 (5.13%) SAP ERP
Cloud Services
1 2 (5.13%) Office 365
Communications & Networking
1 4 (10.26%) DHCP
1 4 (10.26%) DNS
2 3 (7.69%) VoIP
3 2 (5.13%) Firewall
3 2 (5.13%) Remote Desktop
3 2 (5.13%) SMS
3 2 (5.13%) TCP/IP
4 1 (2.56%) iSCSI
4 1 (2.56%) SAN
General
1 1 (2.56%) Finance
1 1 (2.56%) Law
1 1 (2.56%) Legal
Miscellaneous
1 2 (5.13%) Analytical Skills
1 2 (5.13%) Computer Science
Operating Systems
1 14 (35.90%) Windows
2 5 (12.82%) Windows 10
3 4 (10.26%) Windows Server 2008
3 4 (10.26%) Windows Server 2012
3 4 (10.26%) Windows XP
4 2 (5.13%) Windows 7
5 1 (2.56%) Windows Server
Processes & Methodologies
1 22 (56.41%) Incident Management
2 9 (23.08%) ITIL
3 3 (7.69%) ERP
3 3 (7.69%) Fault Analysis
4 2 (5.13%) Document Management
4 2 (5.13%) Network Management
4 2 (5.13%) Server Monitoring
4 2 (5.13%) Service Management
4 2 (5.13%) Ticket Management
5 1 (2.56%) Business Intelligence
5 1 (2.56%) CRM
5 1 (2.56%) Customer Requirements
5 1 (2.56%) Quality Management
Qualifications
1 4 (10.26%) CCNA
1 4 (10.26%) Cisco Certification
2 3 (7.69%) MCP
3 2 (5.13%) HNC
4 1 (2.56%) DBS Check
4 1 (2.56%) ITIL Foundation Certificate
4 1 (2.56%) MCSE
4 1 (2.56%) Microsoft Certification
Quality Assurance & Compliance
1 27 (69.23%) SLA
System Software
1 14 (35.90%) Active Directory
2 1 (2.56%) Hyper-V
2 1 (2.56%) VMware Infrastructure
Vendors
1 31 (79.49%) Microsoft
2 19 (48.72%) Sun
3 3 (7.69%) Cisco
3 3 (7.69%) SAP
4 1 (2.56%) Citrix
4 1 (2.56%) iManage
4 1 (2.56%) Mitel
4 1 (2.56%) Oracle
4 1 (2.56%) VMware
4 1 (2.56%) Workday