Period
to 20 January 2019

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Tyne and Wear during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North East > Tyne and Wear
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 91 62 80
Rank change year-on-year -29 +18 -7
Permanent jobs requiring a Service Desk Analyst 11 41 14
As % of all permanent IT jobs advertised in Tyne and Wear 1.01% 3.61% 1.36%
As % of the Job Titles category 1.09% 3.70% 1.42%
Number of salaries quoted 10 40 14
Tyne and Wear median annual salary £22,000 £20,000 £20,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £19,000 £19,000 £17,057
90th Percentile £26,150 £24,500 £26,950
North East median annual salary £20,750 £21,329 £20,000
% change year-on-year -2.71% +6.65% +5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,011 1,109 987
% of permanent IT jobs with a recognized job title 93.27% 97.62% 96.20%
Number of salaries quoted 822 972 827
Tyne and Wear median annual salary £42,500 £39,065 £37,000
Median salary % change year-on-year +8.79% +5.58% +5.71%
10th Percentile £25,000 £22,250 £21,250
90th Percentile £66,250 £64,063 £55,500
North East median annual salary £41,500 £38,000 £37,000
% change year-on-year +9.21% +2.70% -1.33%

Service Desk Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Tyne and Wear.

Salary trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -27 10 £22,000 +10.00% 1
Gateshead +22 1 £26,000 -
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 24 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 20 January 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring Service Desk Analyst in the job title.

1 9 (81.82%) ITIL
2 6 (54.55%) Windows
3 4 (36.36%) Microsoft
3 4 (36.36%) Active Directory
3 4 (36.36%) Microsoft Office
3 4 (36.36%) Incident Management
4 3 (27.27%) Finance
4 3 (27.27%) Windows 10
4 3 (27.27%) Office 365
4 3 (27.27%) SCCM
4 3 (27.27%) Citrix
4 3 (27.27%) MS Exchange
5 2 (18.18%) SLA
5 2 (18.18%) Linux
6 1 (9.09%) ServiceNow
6 1 (9.09%) ITIL Foundation Certificate
6 1 (9.09%) Analytical Skills
6 1 (9.09%) Windows 7
6 1 (9.09%) Root Cause Analysis
6 1 (9.09%) Android
6 1 (9.09%) Problem Management
6 1 (9.09%) Workflow
6 1 (9.09%) Microsoft Certification
6 1 (9.09%) Self-Motivation

Service Desk Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) MS Exchange
Applications
1 4 (36.36%) Microsoft Office
Cloud Services
1 3 (27.27%) Office 365
General
1 3 (27.27%) Finance
Miscellaneous
1 1 (9.09%) Analytical Skills
1 1 (9.09%) Self-Motivation
Operating Systems
1 6 (54.55%) Windows
2 3 (27.27%) Windows 10
3 2 (18.18%) Linux
4 1 (9.09%) Android
4 1 (9.09%) Windows 7
Processes & Methodologies
1 9 (81.82%) ITIL
2 4 (36.36%) Incident Management
3 1 (9.09%) Problem Management
3 1 (9.09%) Root Cause Analysis
3 1 (9.09%) Workflow
Qualifications
1 1 (9.09%) ITIL Foundation Certificate
1 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 4 (36.36%) Active Directory
Systems Management
1 3 (27.27%) SCCM
Vendors
1 4 (36.36%) Microsoft
2 3 (27.27%) Citrix
3 1 (9.09%) ServiceNow