Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £21,415 in advertised job vacancies in Tyne and Wear during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North East > Tyne and Wear
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 60 89 81
Rank change year-on-year +29 -8 +11
Permanent jobs requiring a Service Desk Analyst 31 17 14
As % of all permanent IT jobs advertised in Tyne and Wear 3.21% 1.45% 1.41%
As % of the Job Titles category 3.30% 1.53% 1.46%
Number of salaries quoted 32 17 12
Tyne and Wear median annual salary £21,415 £21,000 £22,000
Median salary % change year-on-year +1.97% -4.55% +4.76%
North East median annual salary £21,500 £20,500 £22,000
% change year-on-year +4.88% -6.82% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 938 1111 956
% of permanent IT jobs with a recognized job title 97.20% 94.80% 96.27%
Number of salaries quoted 823 931 820
Tyne and Wear median annual salary £39,131 £39,000 £37,500
Median salary % change year-on-year +0.33% +4.00% +7.14%
10th Percentile £22,500 £22,500 £23,000
90th Percentile £61,000 £57,500 £57,500
North East median annual salary £39,000 £38,500 £37,500
% change year-on-year +1.30% +2.67% +5.63%

Service Desk Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Tyne and Wear.

Salary trend for Service Desk Analyst in Tyne and Wear

Service Desk Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +17 20 £20,000 -
Sunderland -1 9 £23,000 +9.52%
Jarrow -1 2 £21,329 +20.00%
North Shields - 1 £22,500 -
Service Desk Analyst
North East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring Service Desk Analyst in the job title.

1 23 (74.19%) Microsoft
2 17 (54.84%) SLA
3 16 (51.61%) Incident Management
4 15 (48.39%) Windows
5 13 (41.94%) Microsoft Excel
5 13 (41.94%) Sun
5 13 (41.94%) Microsoft PowerPoint
6 12 (38.71%) Active Directory
7 10 (32.26%) Windows XP
7 10 (32.26%) Windows Server 2008
7 10 (32.26%) Windows Server 2012
7 10 (32.26%) Windows 10
8 9 (29.03%) Microsoft Office
9 8 (25.81%) ITIL
10 6 (19.35%) ERP
11 5 (16.13%) SAP
12 4 (12.90%) Office 365
12 4 (12.90%) Cisco Certification
12 4 (12.90%) CCNA
13 3 (9.68%) Service Management
13 3 (9.68%) SAP ERP
14 2 (6.45%) Computer Science
14 2 (6.45%) Network Management
14 2 (6.45%) Ticket Management
14 2 (6.45%) Server Monitoring
14 2 (6.45%) Remote Desktop
14 2 (6.45%) Fault Analysis
14 2 (6.45%) Workday
14 2 (6.45%) Oracle
14 2 (6.45%) Firewall

Service Desk Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) MS Exchange
1 1 (3.23%) Skype for Business
Applications
1 13 (41.94%) Microsoft Excel
1 13 (41.94%) Microsoft PowerPoint
2 9 (29.03%) Microsoft Office
Business Applications
1 3 (9.68%) SAP ERP
Cloud Services
1 4 (12.90%) Office 365
Communications & Networking
1 2 (6.45%) DHCP
1 2 (6.45%) DNS
1 2 (6.45%) Firewall
1 2 (6.45%) Remote Desktop
1 2 (6.45%) TCP/IP
1 2 (6.45%) VoIP
2 1 (3.23%) Internet
2 1 (3.23%) LAN
2 1 (3.23%) Network Security
2 1 (3.23%) Skype
2 1 (3.23%) WAN
2 1 (3.23%) Wi-Fi
General
1 1 (3.23%) Legal
Miscellaneous
1 2 (6.45%) Computer Science
Operating Systems
1 15 (48.39%) Windows
2 10 (32.26%) Windows 10
2 10 (32.26%) Windows Server 2008
2 10 (32.26%) Windows Server 2012
2 10 (32.26%) Windows XP
3 1 (3.23%) Windows 7
Processes & Methodologies
1 16 (51.61%) Incident Management
2 8 (25.81%) ITIL
3 6 (19.35%) ERP
4 3 (9.68%) Service Management
5 2 (6.45%) Business Intelligence
5 2 (6.45%) Fault Analysis
5 2 (6.45%) Network Management
5 2 (6.45%) Server Monitoring
5 2 (6.45%) Ticket Management
6 1 (3.23%) Document Management
6 1 (3.23%) Service Delivery
Qualifications
1 4 (12.90%) CCNA
1 4 (12.90%) Cisco Certification
2 2 (6.45%) HNC
2 2 (6.45%) MCP
Quality Assurance & Compliance
1 17 (54.84%) SLA
System Software
1 12 (38.71%) Active Directory
Systems Management
1 1 (3.23%) Systems Management Server (SMS)
Vendors
1 23 (74.19%) Microsoft
2 13 (41.94%) Sun
3 5 (16.13%) SAP
4 2 (6.45%) Cisco
4 2 (6.45%) Oracle
4 2 (6.45%) Workday