Service Desk Analyst Jobs in Newcastle upon Tyne

Service Desk Analyst
Tyne and Wear > Newcastle upon Tyne

The median Service Desk Analyst salary in Newcastle upon Tyne is £22,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
26 Apr 2024		 Same period 2023 Same period 2022
Rank 77 74 59
Rank change year-on-year -3 -15 +10
Permanent jobs requiring a Service Desk Analyst 8 10 17
As % of all permanent jobs advertised in Newcastle upon Tyne 0.79% 1.29% 2.13%
As % of the Job Titles category 0.81% 1.53% 2.23%
Number of salaries quoted 8 10 16
10th Percentile - £19,500 -
25th Percentile £21,250 £20,438 £19,313
Median annual salary (50th Percentile) £22,500 £24,250 £22,500
Median % change year-on-year -7.22% +7.78% +7.14%
75th Percentile £23,750 £26,500 £23,625
90th Percentile £23,825 £26,725 £24,750
Tyne and Wear median annual salary £22,500 £24,500 £21,000
% change year-on-year -8.16% +16.67% -

All Permanent IT Job Vacancies
Newcastle upon Tyne

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Newcastle upon Tyne with a recognized job title 988 655 761
% of permanent jobs with a recognized job title 97.53% 84.52% 95.13%
Number of salaries quoted 832 408 536
10th Percentile £30,000 £31,500 £24,625
25th Percentile £37,099 £41,154 £32,500
Median annual salary (50th Percentile) £47,500 £55,000 £48,872
Median % change year-on-year -13.64% +12.54% +8.60%
75th Percentile £65,000 £66,250 £62,500
90th Percentile £77,500 £78,750 £82,500
Tyne and Wear median annual salary £47,500 £52,500 £45,000
% change year-on-year -9.52% +16.67% -

Service Desk Analyst
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing Service Desk Analyst in Newcastle upon Tyne.

Salary trend for Service Desk Analyst in Newcastle upon Tyne

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Newcastle upon Tyne

For the 6 months to 26 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring Service Desk Analyst in the job title.

1 8 (100.00%) Microsoft
2 7 (87.50%) Customer Service
3 5 (62.50%) Public Sector
4 4 (50.00%) Social Skills
4 4 (50.00%) Chat Support
5 3 (37.50%) Android
5 3 (37.50%) Customer Engagement
5 3 (37.50%) Information Security
5 3 (37.50%) Active Directory
5 3 (37.50%) DHCP
5 3 (37.50%) TCP/IP
5 3 (37.50%) DNS
5 3 (37.50%) Microsoft Office
6 1 (12.50%) Azure
6 1 (12.50%) Microsoft 365
6 1 (12.50%) Windows 10
6 1 (12.50%) DBS Check
6 1 (12.50%) Renewable Energy
6 1 (12.50%) Inclusion and Diversity
6 1 (12.50%) ITIL
6 1 (12.50%) Windows
6 1 (12.50%) LAN
6 1 (12.50%) WAN
6 1 (12.50%) Retail
6 1 (12.50%) Incident Management
6 1 (12.50%) Problem Management
6 1 (12.50%) BC Cleared
6 1 (12.50%) Security Cleared
6 1 (12.50%) Service Management
6 1 (12.50%) ITSM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (37.50%) Microsoft Office
Cloud Services
1 1 (12.50%) Azure
1 1 (12.50%) Microsoft 365
Communications & Networking
1 3 (37.50%) DHCP
1 3 (37.50%) DNS
1 3 (37.50%) TCP/IP
2 1 (12.50%) LAN
2 1 (12.50%) WAN
General
1 5 (62.50%) Public Sector
2 4 (50.00%) Social Skills
3 1 (12.50%) Inclusion and Diversity
3 1 (12.50%) Retail
Miscellaneous
1 1 (12.50%) Management Information System
1 1 (12.50%) Renewable Energy
Operating Systems
1 3 (37.50%) Android
2 1 (12.50%) Windows
2 1 (12.50%) Windows 10
Processes & Methodologies
1 7 (87.50%) Customer Service
2 4 (50.00%) Chat Support
3 3 (37.50%) Customer Engagement
3 3 (37.50%) Information Security
4 1 (12.50%) Incident Management
4 1 (12.50%) ITIL
4 1 (12.50%) ITSM
4 1 (12.50%) Problem Management
4 1 (12.50%) Service Management
Qualifications
1 1 (12.50%) BC Cleared
1 1 (12.50%) DBS Check
1 1 (12.50%) Security Cleared
System Software
1 3 (37.50%) Active Directory
Vendors
1 8 (100.00%) Microsoft
4 Service Desk Analyst jobs in Tyne and Wear