2nd Line Service Desk Analyst Job Trends in North London

Second Line Service Desk Analyst
London > North London

The median Second Line Service Desk Analyst salary in North London is £33,000 per year, according to job vacancies posted during the 6 months leading to 28 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Jul 2026
Same period 2025 Same period 2024
Rank 17 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 0 0
As % of all permanent jobs in North London 0.71% - -
As % of the Job Titles category 0.79% - -
Number of salaries quoted 1 0 0
Median annual salary (50th Percentile) £33,000 - -
London median annual salary £33,000 £33,000 £36,000
% change year-on-year - -8.33% +10.77%

All Permanent IT Job Roles
North London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in North London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in North London with a recognized job title 127 70 80
% of permanent jobs with a recognized job title 90.71% 90.91% 80.00%
Number of salaries quoted 90 40 69
10th Percentile £30,950 £41,250 £30,000
25th Percentile £45,000 £47,188 £38,680
Median annual salary (50th Percentile) £57,500 £60,250 £47,500
Median % change year-on-year -4.56% +26.84% +21.79%
75th Percentile £60,000 £75,000 £57,500
90th Percentile £70,000 £75,500 £72,500
London median annual salary £75,000 £72,500 £70,000
% change year-on-year +3.45% +3.57% -3.45%

2nd Line Service Desk Analyst
Job Vacancy Trend in North London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in North London.

2nd Line Service Desk Analyst job vacancy trend in North London

2nd Line Service Desk Analyst
Salary Trend in North London

Salary distribution trend for 2nd Line Service Desk Analyst job vacancies in North London.

Salary distribution trend for 2nd Line Service Desk Analyst job vacancies in North London

2nd Line Service Desk Analyst Skill Set
Top 9 Co-Occurring Skills & Capabilities in North London

For the 6 months to 28 July 2026, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the North London region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Customer Service
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Office
1 1 (100.00%) SCCM
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in North London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITSM
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Microsoft