Period
to 18 July 2018

The median annual salary for a 1st Line Support Engineer was £19,000 in advertised job vacancies in the North of England during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > North of England
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 446 473 489
Rank change year-on-year +27 +16 +24
Permanent jobs requiring a 1st Line Support Engineer 41 29 12
As % of all permanent IT jobs advertised in the North of England 0.17% 0.12% 0.048%
As % of the Job Titles category 0.18% 0.12% 0.049%
Number of salaries quoted 38 28 9
North of England median annual salary £19,000 £21,000 £18,000
Median salary % change year-on-year -9.52% +16.67% -
10th Percentile £17,000 £16,750 £17,300
90th Percentile £22,375 £28,975 £18,550
England median annual salary £22,000 £22,000 £22,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North of England
Permanent vacancies in the North of England with a recognized job title 23,026 24,288 24,453
% of permanent IT jobs with a recognized job title 97.02% 97.18% 97.42%
Number of salaries quoted 19,031 20,362 20,559
North of England median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £25,000 £23,975
90th Percentile £65,000 £61,250 £60,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the North of England.

Salary trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the North of England region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +31 33 £19,000 -10.59% 4
Yorkshire +15 8 £19,000 -9.52%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North of England

For the 6 months to 18 July 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st Line Support Engineer in the job title.

1 34 (82.93%) Active Directory
2 27 (65.85%) Windows
3 20 (48.78%) Microsoft Office
4 18 (43.90%) Microsoft
4 18 (43.90%) Windows Server
5 17 (41.46%) Microsoft Certification
6 15 (36.59%) MCSE
6 15 (36.59%) VMware
7 12 (29.27%) Hyper-V
7 12 (29.27%) Office 365
8 11 (26.83%) TCP/IP
9 10 (24.39%) SLA
9 10 (24.39%) MCSA
10 9 (21.95%) Internet
10 9 (21.95%) MCITP
10 9 (21.95%) Windows 7
11 8 (19.51%) Virtual Team
11 8 (19.51%) Problem-Solving
11 8 (19.51%) LAN
11 8 (19.51%) WAN
11 8 (19.51%) ITIL
11 8 (19.51%) MCP
12 7 (17.07%) ERP
12 7 (17.07%) Decision-Making
12 7 (17.07%) Analytics
12 7 (17.07%) Windows 10
13 6 (14.63%) Windows Server 2012
13 6 (14.63%) DNS
13 6 (14.63%) Strategic Thinking
14 5 (12.20%) Cisco

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.76%) Exchange Server 2010
1 4 (9.76%) Exchange Server 2013
1 4 (9.76%) MS Exchange
2 2 (4.88%) SharePoint
Applications
1 20 (48.78%) Microsoft Office
Cloud Services
1 12 (29.27%) Office 365
Communications & Networking
1 11 (26.83%) TCP/IP
2 9 (21.95%) Internet
3 8 (19.51%) LAN
3 8 (19.51%) WAN
4 6 (14.63%) DNS
5 4 (9.76%) DHCP
5 4 (9.76%) Firewall
5 4 (9.76%) SAN
6 3 (7.32%) VPN
7 2 (4.88%) Remote Desktop
8 1 (2.44%) Cisco IOS
8 1 (2.44%) NAS
General
1 2 (4.88%) Finance
1 2 (4.88%) Retail
1 2 (4.88%) Spanish Language
2 1 (2.44%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (4.88%) HTML
2 1 (2.44%) CSS
2 1 (2.44%) Web Services
2 1 (2.44%) XML
Miscellaneous
1 8 (19.51%) Virtual Team
2 3 (7.32%) Driving Licence
3 2 (4.88%) Computer Science
3 2 (4.88%) Data Centre
3 2 (4.88%) Self-Motivation
4 1 (2.44%) Fat Client
4 1 (2.44%) Fintech
4 1 (2.44%) iPad
4 1 (2.44%) Thin Client
Operating Systems
1 27 (65.85%) Windows
2 18 (43.90%) Windows Server
3 9 (21.95%) Windows 7
4 7 (17.07%) Windows 10
5 6 (14.63%) Windows Server 2012
6 5 (12.20%) Windows Server 2008
7 4 (9.76%) Mac OS
8 3 (7.32%) Windows 8
9 1 (2.44%) Android
9 1 (2.44%) Apple iOS
9 1 (2.44%) Linux
9 1 (2.44%) Mac OS X
9 1 (2.44%) Windows Mobile
Processes & Methodologies
1 8 (19.51%) ITIL
1 8 (19.51%) Problem-Solving
2 7 (17.07%) Analytics
2 7 (17.07%) Decision-Making
2 7 (17.07%) ERP
3 6 (14.63%) Strategic Thinking
4 4 (9.76%) Tech Ops
5 3 (7.32%) Time Management
6 1 (2.44%) Asset Management
6 1 (2.44%) Change Management
6 1 (2.44%) CRM
6 1 (2.44%) E-Commerce
6 1 (2.44%) Migration
6 1 (2.44%) Service Management
Programming Languages
1 1 (2.44%) JavaScript
1 1 (2.44%) SQL
Qualifications
1 17 (41.46%) Microsoft Certification
2 15 (36.59%) MCSE
3 10 (24.39%) MCSA
4 9 (21.95%) MCITP
5 8 (19.51%) MCP
6 2 (4.88%) CCENT
6 2 (4.88%) CCNA
6 2 (4.88%) Cisco Certification
6 2 (4.88%) DBS Check
6 2 (4.88%) Degree
Quality Assurance & Compliance
1 10 (24.39%) SLA
System Software
1 34 (82.93%) Active Directory
2 12 (29.27%) Hyper-V
3 4 (9.76%) VMware ESXi
3 4 (9.76%) VMware Infrastructure
Vendors
1 18 (43.90%) Microsoft
2 15 (36.59%) VMware
3 5 (12.20%) Cisco
4 3 (7.32%) Citrix
5 1 (2.44%) SonicWALL
5 1 (2.44%) Veeam