Period
to 22 October 2018

The median annual salary for a 1st Line Support Engineer was £19,500 in advertised job vacancies in the North of England during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > North of England
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 432 423 487
Rank change year-on-year -9 +64 +20
Permanent jobs requiring a 1st Line Support Engineer 41 60 10
As % of all permanent IT jobs advertised in the North of England 0.19% 0.26% 0.040%
As % of the Job Titles category 0.20% 0.26% 0.041%
Number of salaries quoted 37 57 7
North of England median annual salary £19,500 £20,000 £18,000
Median salary % change year-on-year -2.50% +11.11% -2.70%
England median annual salary £22,500 £21,000 £22,440
% change year-on-year +7.14% -6.42% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North of England
Permanent vacancies in the North of England with a recognized job title 20,797 22,727 24,097
% of permanent IT jobs with a recognized job title 96.62% 97.04% 97.44%
Number of salaries quoted 16,905 18,610 20,331
North of England median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £24,802 £25,000 £24,750
90th Percentile £65,000 £62,500 £62,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

1st Line Support Engineer
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the North of England.

Salary trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the North of England region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +11 34 £19,250 +2.67% 3
Yorkshire +3 6 £23,250 +6.90% 1
North East -12 1 £21,500 +19.44%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North of England

For the 6 months to 22 October 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st Line Support Engineer in the job title.

1 32 (78.05%) Active Directory
2 23 (56.10%) Windows
3 19 (46.34%) Windows Server
4 18 (43.90%) Microsoft
5 15 (36.59%) Problem-Solving
6 14 (34.15%) SLA
7 13 (31.71%) VMware
8 12 (29.27%) Internet
8 12 (29.27%) Microsoft Certification
8 12 (29.27%) MCSE
9 11 (26.83%) ERP
10 10 (24.39%) MS Exchange
10 10 (24.39%) MCITP
10 10 (24.39%) Virtual Team
10 10 (24.39%) Decision-Making
10 10 (24.39%) Analytics
11 9 (21.95%) Exchange Server 2013
11 9 (21.95%) Exchange Server 2010
11 9 (21.95%) Hyper-V
11 9 (21.95%) Strategic Thinking
11 9 (21.95%) Microsoft Office
11 9 (21.95%) DNS
12 8 (19.51%) DHCP
12 8 (19.51%) Windows Server 2012
12 8 (19.51%) Tech Ops
12 8 (19.51%) VMware Infrastructure
13 7 (17.07%) Windows Server 2008
13 7 (17.07%) VMware ESXi
14 6 (14.63%) TCP/IP
15 5 (12.20%) Driving Licence

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (24.39%) MS Exchange
2 9 (21.95%) Exchange Server 2010
2 9 (21.95%) Exchange Server 2013
3 3 (7.32%) SharePoint
4 2 (4.88%) Skype for Business
Applications
1 9 (21.95%) Microsoft Office
Cloud Services
1 3 (7.32%) Office 365
Communications & Networking
1 12 (29.27%) Internet
2 9 (21.95%) DNS
3 8 (19.51%) DHCP
4 6 (14.63%) TCP/IP
5 4 (9.76%) SAN
5 4 (9.76%) WAN
6 3 (7.32%) LAN
6 3 (7.32%) VPN
7 1 (2.44%) 3G
7 1 (2.44%) 4G
7 1 (2.44%) Broadband
7 1 (2.44%) DSL
7 1 (2.44%) Ethernet
7 1 (2.44%) SSH
7 1 (2.44%) Telnet
7 1 (2.44%) VoIP
General
1 2 (4.88%) Spanish Language
2 1 (2.44%) Finance
2 1 (2.44%) Multimedia
2 1 (2.44%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.88%) HTML
2 1 (2.44%) CSS
2 1 (2.44%) XML
Miscellaneous
1 10 (24.39%) Virtual Team
2 5 (12.20%) Driving Licence
3 2 (4.88%) Management Information System
3 2 (4.88%) Self-Motivation
4 1 (2.44%) Data Centre
4 1 (2.44%) Fintech
Operating Systems
1 23 (56.10%) Windows
2 19 (46.34%) Windows Server
3 8 (19.51%) Windows Server 2012
4 7 (17.07%) Windows Server 2008
5 4 (9.76%) Windows 7
6 3 (7.32%) Windows 10
7 2 (4.88%) Mac OS
7 2 (4.88%) Windows 8
8 1 (2.44%) Linux
Processes & Methodologies
1 15 (36.59%) Problem-Solving
2 11 (26.83%) ERP
3 10 (24.39%) Analytics
3 10 (24.39%) Decision-Making
4 9 (21.95%) Strategic Thinking
5 8 (19.51%) Tech Ops
6 4 (9.76%) Time Management
7 3 (7.32%) ITIL
8 2 (4.88%) Configuration Management
8 2 (4.88%) CRM
8 2 (4.88%) Incident Management
8 2 (4.88%) Problem Management
8 2 (4.88%) Risk Assessment
8 2 (4.88%) Service Management
8 2 (4.88%) Statistics
9 1 (2.44%) Asset Management
9 1 (2.44%) Customer-Centricity
9 1 (2.44%) E-Commerce
9 1 (2.44%) Migration
9 1 (2.44%) Server Management
Programming Languages
1 2 (4.88%) SQL
2 1 (2.44%) JavaScript
Qualifications
1 12 (29.27%) MCSE
1 12 (29.27%) Microsoft Certification
2 10 (24.39%) MCITP
3 2 (4.88%) DBS Check
3 2 (4.88%) MCP
3 2 (4.88%) MCSA
3 2 (4.88%) Security Cleared
4 1 (2.44%) CCNA
4 1 (2.44%) Cisco Certification
Quality Assurance & Compliance
1 14 (34.15%) SLA
2 2 (4.88%) Data Quality
3 1 (2.44%) GDPR
System Software
1 32 (78.05%) Active Directory
2 9 (21.95%) Hyper-V
3 8 (19.51%) VMware Infrastructure
4 7 (17.07%) VMware ESXi
Systems Management
1 1 (2.44%) Iperf
Vendors
1 18 (43.90%) Microsoft
2 13 (31.71%) VMware
3 2 (4.88%) Cisco
3 2 (4.88%) Citrix
3 2 (4.88%) Remedy
4 1 (2.44%) Fortinet
4 1 (2.44%) Huawei
4 1 (2.44%) Juniper
4 1 (2.44%) Mitel
4 1 (2.44%) Palo Alto