Period
to 17 December 2017

The median annual salary for a 1st Line Support Engineer was £20,000 in advertised job vacancies in the North of England during the 6 months to 17 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > North of England
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 435 492 499
Rank change year-on-year +57 +7 +17
Permanent jobs requiring a 1st Line Support Engineer 58 7 19
As % of all permanent IT jobs advertised in the North of England 0.24% 0.028% 0.070%
As % of the Job Titles category 0.25% 0.029% 0.073%
Number of salaries quoted 55 7 18
North of England median annual salary £20,000 £18,000 £19,500
Median salary % change year-on-year +11.11% -7.69% -
10th Percentile £17,000 £15,150 £16,400
90th Percentile £23,750 £22,200 £23,750
England median annual salary £21,500 £22,500 £22,500
% change year-on-year -4.44% - +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North of England
Permanent vacancies in the North of England with a recognized job title 23550 24030 26175
% of permanent IT jobs with a recognized job title 97.02% 97.25% 96.93%
Number of salaries quoted 19344 20212 21685
North of England median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,097 £24,000
90th Percentile £62,500 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the North of England.

Salary trend for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Salary Histogram in the North of England

The salary distribution of IT jobs citing 1st Line Support Engineer in the North of England over the 6 months to 17 December 2017.

Salary histogram for 1st Line Support Engineer in the North of England

1st Line Support Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the North of England region over the 6 months to 17 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +22 34 £19,500 +13.04%
Yorkshire +42 23 £22,000 +22.22%
North East -5 1 £18,000 -7.69%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North of England

For the 6 months to 17 December 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North of England region featuring 1st Line Support Engineer in the job title.

1 43 (74.14%) Windows
2 41 (70.69%) Active Directory
3 31 (53.45%) Office 365
4 22 (37.93%) Windows Server 2008
5 21 (36.21%) Microsoft Office
6 20 (34.48%) ITIL
6 20 (34.48%) Cisco
7 19 (32.76%) TCP/IP
7 19 (32.76%) Microsoft Certification
7 19 (32.76%) Windows 7
8 18 (31.03%) Windows Server
9 16 (27.59%) Windows 10
9 16 (27.59%) VMware
10 15 (25.86%) Firewall
10 15 (25.86%) LAN
10 15 (25.86%) WAN
10 15 (25.86%) MCP
10 15 (25.86%) MCSE
10 15 (25.86%) Windows 8
10 15 (25.86%) Hyper-V
11 14 (24.14%) Analytical Skills
11 14 (24.14%) Root Cause Analysis
11 14 (24.14%) Analytical Mindset
11 14 (24.14%) MCSA
11 14 (24.14%) N-Tier
12 12 (20.69%) Microsoft
13 10 (17.24%) MS Exchange
14 9 (15.52%) Computer Science
14 9 (15.52%) SLA
14 9 (15.52%) CCNA

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.24%) MS Exchange
2 8 (13.79%) Exchange Server 2010
3 4 (6.90%) Exchange Server 2007
4 2 (3.45%) Skype for Business
5 1 (1.72%) Exchange Server 2003
5 1 (1.72%) Exchange Server 2013
5 1 (1.72%) SharePoint
Applications
1 21 (36.21%) Microsoft Office
Cloud Services
1 31 (53.45%) Office 365
Communications & Networking
1 19 (32.76%) TCP/IP
2 15 (25.86%) Firewall
2 15 (25.86%) LAN
2 15 (25.86%) WAN
3 5 (8.62%) DNS
3 5 (8.62%) Wireless
4 4 (6.90%) PBX
5 1 (1.72%) DHCP
5 1 (1.72%) Internet
5 1 (1.72%) Skype
General
1 4 (6.90%) Telecoms
2 1 (1.72%) Advertising
2 1 (1.72%) Finance
Miscellaneous
1 14 (24.14%) Analytical Mindset
1 14 (24.14%) Analytical Skills
1 14 (24.14%) N-Tier
2 9 (15.52%) Computer Science
3 4 (6.90%) Data Centre
3 4 (6.90%) Driving Licence
Operating Systems
1 43 (74.14%) Windows
2 22 (37.93%) Windows Server 2008
3 19 (32.76%) Windows 7
4 18 (31.03%) Windows Server
5 16 (27.59%) Windows 10
6 15 (25.86%) Windows 8
7 7 (12.07%) Windows Server 2012
8 1 (1.72%) Windows Server 2003
Processes & Methodologies
1 20 (34.48%) ITIL
2 14 (24.14%) Root Cause Analysis
3 7 (12.07%) CRM
4 3 (5.17%) Information Security
5 2 (3.45%) Hardware Maintenance
6 1 (1.72%) Configuration Management
6 1 (1.72%) Incident Management
6 1 (1.72%) Network Monitoring
6 1 (1.72%) Problem Management
6 1 (1.72%) Statistics
Qualifications
1 19 (32.76%) Microsoft Certification
2 15 (25.86%) MCP
2 15 (25.86%) MCSE
3 14 (24.14%) MCSA
4 9 (15.52%) CCNA
4 9 (15.52%) Cisco Certification
5 7 (12.07%) Degree
6 4 (6.90%) CCENT
6 4 (6.90%) MCITP
7 3 (5.17%) CCNP
8 2 (3.45%) DBS Check
9 1 (1.72%) Security Cleared
Quality Assurance & Compliance
1 9 (15.52%) SLA
System Software
1 41 (70.69%) Active Directory
2 15 (25.86%) Hyper-V
Systems Management
1 6 (10.34%) SCCM
Vendors
1 20 (34.48%) Cisco
2 16 (27.59%) VMware
3 12 (20.69%) Microsoft
4 1 (1.72%) Citrix