Period
to 22 July 2018

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies in England during the 6 months to 22 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK > England
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 899 935 942
Rank change year-on-year +36 +7 +52
Permanent jobs requiring a 1st Line Support Engineer 242 240 310
As % of all permanent IT jobs advertised in England 0.15% 0.14% 0.16%
As % of the Job Titles category 0.16% 0.15% 0.17%
Number of salaries quoted 226 232 285
England median annual salary £22,000 £22,000 £22,000
10th Percentile £18,500 £18,125 £17,675
90th Percentile £26,500 £27,250 £28,650
UK median annual salary £22,000 £22,000 £22,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,964 161,695 184,216
% of permanent IT jobs with a recognized job title 96.29% 96.19% 96.65%
Number of salaries quoted 127,042 132,662 156,530
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 22 July 2018.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -29 75 £22,500 - 5
London +37 67 £23,000 +2.22% 7
North of England +22 44 £19,000 -5.00% 5
North West +25 36 £19,000 - 4
Midlands +30 29 £22,000 +15.79% 1
West Midlands +49 22 £22,500 +15.38%
South West -4 17 £21,000 +7.69%
East of England -5 10 £21,250 +11.84%
Yorkshire +13 8 £19,000 -9.52% 1
East Midlands +2 7 £22,000 +20.55% 1
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 July 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 176 (72.73%) Windows
2 139 (57.44%) Active Directory
3 107 (44.21%) Microsoft
4 75 (30.99%) Microsoft Office
5 73 (30.17%) Windows Server
6 66 (27.27%) Office 365
7 51 (21.07%) Windows 7
7 51 (21.07%) MS Exchange
8 44 (18.18%) ITIL
9 41 (16.94%) Problem-Solving
10 40 (16.53%) Windows 10
11 39 (16.12%) Windows Server 2012
11 39 (16.12%) Windows Server 2008
12 37 (15.29%) SLA
13 34 (14.05%) Microsoft Certification
14 33 (13.64%) VMware
15 31 (12.81%) Internet
16 30 (12.40%) WAN
17 27 (11.16%) TCP/IP
17 27 (11.16%) MCSE
18 26 (10.74%) LAN
19 22 (9.09%) Hyper-V
19 22 (9.09%) Windows 8
20 21 (8.68%) Cisco
21 20 (8.26%) Firewall
21 20 (8.26%) Exchange Server 2010
22 19 (7.85%) DNS
23 18 (7.44%) Self-Motivation
24 16 (6.61%) Apple
24 16 (6.61%) Windows XP

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (21.07%) MS Exchange
2 20 (8.26%) Exchange Server 2010
3 16 (6.61%) SharePoint
4 13 (5.37%) Exchange Server 2013
5 11 (4.55%) Exchange Server 2007
6 7 (2.89%) Skype for Business
7 2 (0.83%) Exchange Server 2003
8 1 (0.41%) IIS
Applications
1 75 (30.99%) Microsoft Office
2 7 (2.89%) Microsoft Excel
3 3 (1.24%) Microsoft PowerPoint
4 1 (0.41%) Siemens NX
Business Applications
1 1 (0.41%) Teamcenter
Cloud Services
1 66 (27.27%) Office 365
2 5 (2.07%) Microsoft Azure
3 3 (1.24%) Amazon AWS
4 1 (0.41%) G Suite
4 1 (0.41%) IaaS
Communications & Networking
1 31 (12.81%) Internet
2 30 (12.40%) WAN
3 27 (11.16%) TCP/IP
4 26 (10.74%) LAN
5 20 (8.26%) Firewall
6 19 (7.85%) DNS
7 14 (5.79%) DHCP
8 11 (4.55%) VoIP
9 10 (4.13%) VPN
10 8 (3.31%) Wireless
11 6 (2.48%) SAN
11 6 (2.48%) WebEx
12 5 (2.07%) Broadband
13 4 (1.65%) Skype
13 4 (1.65%) Wi-Fi
14 3 (1.24%) IP Telephony
15 2 (0.83%) ADSL
15 2 (0.83%) Remote Desktop
15 2 (0.83%) RTP
15 2 (0.83%) Unified Communications
Database & Business Intelligence
1 9 (3.72%) MySQL
2 1 (0.41%) SQL Server
2 1 (0.41%) SQL Server 2008
Development Applications
1 1 (0.41%) JIRA
General
1 15 (6.20%) Telecoms
2 13 (5.37%) Finance
3 5 (2.07%) Advertising
4 4 (1.65%) Games
4 4 (1.65%) Retail
5 3 (1.24%) Banking
5 3 (1.24%) Legal
6 2 (0.83%) Spanish Language
7 1 (0.41%) Electronics
7 1 (0.41%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.24%) Web Services
2 2 (0.83%) HTML
3 1 (0.41%) CSS
3 1 (0.41%) Middleware
3 1 (0.41%) XML
Miscellaneous
1 18 (7.44%) Self-Motivation
2 12 (4.96%) Management Information System
3 9 (3.72%) Driving Licence
3 9 (3.72%) Virtual Team
4 8 (3.31%) Video Conferencing
5 4 (1.65%) Analytical Skills
5 4 (1.65%) Data Centre
6 3 (1.24%) Computer Science
6 3 (1.24%) iPhone
6 3 (1.24%) New Media
6 3 (1.24%) Smartphone
7 2 (0.83%) Blackberry
7 2 (0.83%) Fintech
7 2 (0.83%) User Experience
8 1 (0.41%) Foreign Exchange (FX)
8 1 (0.41%) Hedge funds
8 1 (0.41%) iPad
8 1 (0.41%) Mobile App
8 1 (0.41%) Replication
8 1 (0.41%) Thin Client
Operating Systems
1 176 (72.73%) Windows
2 73 (30.17%) Windows Server
3 51 (21.07%) Windows 7
4 40 (16.53%) Windows 10
5 39 (16.12%) Windows Server 2008
5 39 (16.12%) Windows Server 2012
6 22 (9.09%) Windows 8
7 16 (6.61%) Windows XP
8 15 (6.20%) Linux
9 10 (4.13%) Mac OS X
10 9 (3.72%) Android
11 6 (2.48%) Mac OS
11 6 (2.48%) Unix
12 4 (1.65%) Apple iOS
12 4 (1.65%) Windows Server 2003
13 1 (0.41%) Windows Mobile
Processes & Methodologies
1 44 (18.18%) ITIL
2 41 (16.94%) Problem-Solving
3 16 (6.61%) Service Management
4 11 (4.55%) ITIL V3
5 10 (4.13%) Time Management
6 8 (3.31%) Analytics
6 8 (3.31%) Decision-Making
6 8 (3.31%) ERP
7 7 (2.89%) Strategic Thinking
8 5 (2.07%) CRM
8 5 (2.07%) Tech Ops
8 5 (2.07%) Ticket Management
9 4 (1.65%) Migration
10 3 (1.24%) Break/Fix
11 2 (0.83%) Disaster Recovery
11 2 (0.83%) Kalman Filter
11 2 (0.83%) Line Management
11 2 (0.83%) Mentoring
11 2 (0.83%) Multi-Factor Authentication
11 2 (0.83%) Two-Factor Authentication
Programming Languages
1 15 (6.20%) SQL
2 3 (1.24%) C#
3 2 (0.83%) PowerShell
3 2 (0.83%) Python
3 2 (0.83%) VB
4 1 (0.41%) C++
4 1 (0.41%) JavaScript
Qualifications
1 34 (14.05%) Microsoft Certification
2 27 (11.16%) MCSE
3 16 (6.61%) MCSA
4 15 (6.20%) MCP
5 14 (5.79%) CCNA
5 14 (5.79%) Cisco Certification
6 13 (5.37%) MCITP
7 12 (4.96%) Security Cleared
8 8 (3.31%) Degree
9 6 (2.48%) SC Cleared
10 5 (2.07%) DBS Check
11 4 (1.65%) CCNP
12 2 (0.83%) A+ Certification
12 2 (0.83%) ACTC
12 2 (0.83%) CCENT
12 2 (0.83%) VMware Certified Professional (VCP)
13 1 (0.41%) DV Cleared
13 1 (0.41%) JNCIA
13 1 (0.41%) JNCIP
13 1 (0.41%) JNCIS
Quality Assurance & Compliance
1 37 (15.29%) SLA
2 1 (0.41%) GDPR
System Software
1 139 (57.44%) Active Directory
2 22 (9.09%) Hyper-V
3 10 (4.13%) VMware Infrastructure
4 5 (2.07%) VMware ESXi
4 5 (2.07%) XenApp
5 4 (1.65%) XenDesktop
6 1 (0.41%) Terminal Services
Systems Management
1 12 (4.96%) SCCM
2 1 (0.41%) Backup Exec
2 1 (0.41%) Systems Management Server (SMS)
Vendors
1 107 (44.21%) Microsoft
2 33 (13.64%) VMware
3 21 (8.68%) Cisco
4 16 (6.61%) Apple
5 12 (4.96%) Citrix
6 6 (2.48%) Mitel
7 5 (2.07%) Meraki
8 4 (1.65%) Adobe
8 4 (1.65%) Avaya
9 3 (1.24%) Fujitsu
9 3 (1.24%) Veeam
10 2 (0.83%) Borland
10 2 (0.83%) IBM
10 2 (0.83%) Polycom
10 2 (0.83%) Salesforce.com
11 1 (0.41%) Juniper
11 1 (0.41%) NetApp
11 1 (0.41%) Siemens
11 1 (0.41%) SonicWALL
11 1 (0.41%) Symantec