Period
to 18 November 2017

The median annual salary for a 1st Line Support Engineer was £21,500 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 876 977 991
Rank change year-on-year +101 +14 +37
Permanent jobs requiring a 1st Line Support Engineer 283 208 286
As % of all permanent IT jobs advertised in England 0.17% 0.12% 0.14%
As % of the Job Titles category 0.18% 0.12% 0.14%
Number of salaries quoted 260 194 263
England median annual salary £21,500 £22,500 £22,000
Median salary % change year-on-year -4.44% +2.27% +4.76%
10th Percentile £17,000 £18,000 £17,550
90th Percentile £27,550 £31,350 £27,500
UK median annual salary £21,250 £22,500 £22,000
% change year-on-year -5.56% +2.27% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 18 November 2017.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +43 89 £22,500 - 4
North of England +59 61 £20,000 +11.11% 1
London -10 52 £23,500 +4.44% 3
Midlands +43 38 £20,000 -
North West +14 36 £19,000 +15.15%
Yorkshire +53 24 £21,750 +20.83% 1
East of England +12 23 £19,000 -9.52%
West Midlands +25 22 £18,000 -10.00%
South West +1 22 £20,000 +11.11% 2
East Midlands +49 16 £20,000 -
North East +9 1 £18,000 -7.69%
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Engineer in the job title.

1 203 (71.73%) Windows
2 165 (58.30%) Active Directory
3 102 (36.04%) Microsoft
4 95 (33.57%) Office 365
5 82 (28.98%) Windows 7
6 78 (27.56%) Windows 8
7 69 (24.38%) Microsoft Office
7 69 (24.38%) Windows Server
8 62 (21.91%) Windows Server 2008
9 58 (20.49%) Microsoft Certification
10 56 (19.79%) Windows 10
11 54 (19.08%) TCP/IP
12 52 (18.37%) VMware
13 48 (16.96%) MS Exchange
14 45 (15.90%) ITIL
15 42 (14.84%) Windows Server 2012
16 40 (14.13%) Cisco
17 36 (12.72%) MCP
17 36 (12.72%) Firewall
18 35 (12.37%) Root Cause Analysis
18 35 (12.37%) Analytical Skills
19 34 (12.01%) SLA
20 32 (11.31%) Citrix
21 31 (10.95%) Degree
22 30 (10.60%) MCSE
23 28 (9.89%) Hyper-V
24 27 (9.54%) VMware Infrastructure
24 27 (9.54%) Windows XP
25 26 (9.19%) SQL
26 24 (8.48%) N-Tier

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (16.96%) MS Exchange
2 18 (6.36%) Exchange Server 2003
3 16 (5.65%) Exchange Server 2010
4 7 (2.47%) Exchange Server 2007
5 4 (1.41%) Exchange Server 2013
5 4 (1.41%) SharePoint
6 3 (1.06%) IIS
6 3 (1.06%) Skype for Business
7 2 (0.71%) IBM Domino
8 1 (0.35%) Blackberry Enterprise Server
8 1 (0.35%) IBM Notes
8 1 (0.35%) WordPress
Applications
1 69 (24.38%) Microsoft Office
2 4 (1.41%) Microsoft Excel
2 4 (1.41%) Microsoft PowerPoint
3 3 (1.06%) MS Visio
Business Applications
1 1 (0.35%) Dynamics NAV
Cloud Services
1 95 (33.57%) Office 365
2 15 (5.30%) Microsoft Azure
3 1 (0.35%) Amazon AWS
3 1 (0.35%) Azure Active Directory
3 1 (0.35%) G Suite
3 1 (0.35%) IaaS
3 1 (0.35%) Mimecast
Communications & Networking
1 54 (19.08%) TCP/IP
2 36 (12.72%) Firewall
3 24 (8.48%) LAN
3 24 (8.48%) WAN
4 20 (7.07%) DNS
5 19 (6.71%) Internet
6 13 (4.59%) Wireless
7 10 (3.53%) Broadband
8 9 (3.18%) ADSL
8 9 (3.18%) DHCP
8 9 (3.18%) VPN
9 8 (2.83%) PBX
9 8 (2.83%) VoIP
10 6 (2.12%) Remote Desktop
11 3 (1.06%) POP3
11 3 (1.06%) SMTP
12 2 (0.71%) Skype
13 1 (0.35%) DSL
13 1 (0.35%) IP Telephony
13 1 (0.35%) Wi-Fi
Database & Business Intelligence
1 10 (3.53%) MySQL
2 3 (1.06%) SQL Server
3 2 (0.71%) PostgreSQL
3 2 (0.71%) SQL Server 2008
3 2 (0.71%) SQL Server 2012
Development Applications
1 1 (0.35%) Visual Studio
General
1 16 (5.65%) Telecoms
2 14 (4.95%) Finance
3 5 (1.77%) Advertising
4 4 (1.41%) Dutch Language
4 4 (1.41%) French Language
4 4 (1.41%) German Language
4 4 (1.41%) Italian Language
4 4 (1.41%) Portuguese Language
4 4 (1.41%) Spanish Language
5 2 (0.71%) Manufacturing
6 1 (0.35%) Banking
6 1 (0.35%) Games
6 1 (0.35%) Legal
6 1 (0.35%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.71%) CSS
1 2 (0.71%) HTML
1 2 (0.71%) Web Services
2 1 (0.35%) PRADO
Miscellaneous
1 35 (12.37%) Analytical Skills
2 24 (8.48%) N-Tier
3 22 (7.77%) Computer Science
4 20 (7.07%) Data Centre
5 13 (4.59%) Blackberry
6 8 (2.83%) Management Information System
7 6 (2.12%) Smartphone
8 5 (1.77%) Driving Licence
9 3 (1.06%) iPad
9 3 (1.06%) Video Conferencing
10 2 (0.71%) CMDB
10 2 (0.71%) iPhone
10 2 (0.71%) Life Science
10 2 (0.71%) Virtual Team
11 1 (0.35%) BBC
11 1 (0.35%) BYOD
11 1 (0.35%) Client/Server
11 1 (0.35%) Fintech
11 1 (0.35%) Hybrid Cloud
Operating Systems
1 203 (71.73%) Windows
2 82 (28.98%) Windows 7
3 78 (27.56%) Windows 8
4 69 (24.38%) Windows Server
5 62 (21.91%) Windows Server 2008
6 56 (19.79%) Windows 10
7 42 (14.84%) Windows Server 2012
8 27 (9.54%) Windows XP
9 19 (6.71%) Linux
10 16 (5.65%) Mac OS
11 11 (3.89%) Windows Server 2003
12 8 (2.83%) Mac OS X
13 7 (2.47%) Unix
14 4 (1.41%) Android
14 4 (1.41%) CentOS
15 3 (1.06%) Apple iOS
15 3 (1.06%) Debian
15 3 (1.06%) Ubuntu
16 1 (0.35%) Solaris
Processes & Methodologies
1 45 (15.90%) ITIL
2 35 (12.37%) Root Cause Analysis
3 13 (4.59%) CRM
4 11 (3.89%) E-Commerce
5 6 (2.12%) Incident Management
5 6 (2.12%) Proactive Monitoring
6 5 (1.77%) Mathematics
6 5 (1.77%) Service Delivery
7 4 (1.41%) Information Security
7 4 (1.41%) Runbook
7 4 (1.41%) Service Management
8 3 (1.06%) B2B
8 3 (1.06%) SEO
9 2 (0.71%) Configuration Management
9 2 (0.71%) Email Management
9 2 (0.71%) ERP
9 2 (0.71%) ITSM
9 2 (0.71%) Problem Management
9 2 (0.71%) Software Deployment
10 1 (0.35%) Kalman Filter
Programming Languages
1 26 (9.19%) SQL
2 5 (1.77%) C
2 5 (1.77%) C#
2 5 (1.77%) PowerShell
3 2 (0.71%) T-SQL
4 1 (0.35%) JavaScript
4 1 (0.35%) PHP
Qualifications
1 58 (20.49%) Microsoft Certification
2 36 (12.72%) MCP
3 31 (10.95%) Degree
4 30 (10.60%) MCSE
5 23 (8.13%) MCSA
6 15 (5.30%) Security Cleared
7 13 (4.59%) CCNA
7 13 (4.59%) Cisco Certification
8 12 (4.24%) A+ Certification
8 12 (4.24%) HND
9 10 (3.53%) MCITP
9 10 (3.53%) SC Cleared
10 9 (3.18%) Computer Science Degree
11 8 (2.83%) BPSS Clearance
11 8 (2.83%) GNVQ
12 7 (2.47%) ACTC
13 4 (1.41%) CCENT
13 4 (1.41%) CCNP
14 3 (1.06%) DV Cleared
14 3 (1.06%) ITIL Certification
Quality Assurance & Compliance
1 34 (12.01%) SLA
2 1 (0.35%) ISO 9001
2 1 (0.35%) ISO/IEC 27001
System Software
1 165 (58.30%) Active Directory
2 28 (9.89%) Hyper-V
3 27 (9.54%) VMware Infrastructure
4 6 (2.12%) Terminal Services
4 6 (2.12%) vSphere
5 4 (1.41%) Virtual Servers
6 3 (1.06%) XenApp
7 1 (0.35%) Virtual Machines
7 1 (0.35%) VMware Workstation
7 1 (0.35%) Xen
Systems Management
1 10 (3.53%) SCCM
2 4 (1.41%) Backup Exec
3 1 (0.35%) McAfee ePO
3 1 (0.35%) Nagios
3 1 (0.35%) Norton AntiVirus
3 1 (0.35%) vCenter Server
Vendors
1 102 (36.04%) Microsoft
2 52 (18.37%) VMware
3 40 (14.13%) Cisco
4 32 (11.31%) Citrix
5 19 (6.71%) Apple
6 5 (1.77%) Symantec
7 4 (1.41%) HP
7 4 (1.41%) Red Hat
7 4 (1.41%) Sophos
7 4 (1.41%) Veeam
8 3 (1.06%) Bloomberg
9 2 (0.71%) Avaya
9 2 (0.71%) CheckPoint
9 2 (0.71%) Salesforce.com
9 2 (0.71%) SonicWALL
9 2 (0.71%) Sun
9 2 (0.71%) WatchGuard
10 1 (0.35%) Juniper
10 1 (0.35%) Lotus
10 1 (0.35%) NetApp