Period
to 21 January 2018

The median annual salary for a 1st Line Support Engineer was £21,000 in advertised job vacancies in England during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK > England
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 893 977 1002
Rank change year-on-year +84 +25 -12
Permanent jobs requiring a 1st Line Support Engineer 252 181 255
As % of all permanent IT jobs advertised in England 0.16% 0.11% 0.13%
As % of the Job Titles category 0.16% 0.11% 0.13%
Number of salaries quoted 229 173 246
England median annual salary £21,000 £22,500 £22,500
Median salary % change year-on-year -6.67% - +4.65%
10th Percentile £17,000 £18,000 £17,750
90th Percentile £27,000 £31,400 £28,750
UK median annual salary £21,000 £22,500 £22,500
% change year-on-year -6.67% - +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 154,617 160,289 189,330
% of permanent IT jobs with a recognized job title 96.05% 96.49% 96.65%
Number of salaries quoted 126,793 134,388 159,788
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 21 January 2018.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 89 £21,500 -4.44% 6
North of England +44 48 £19,500 -9.30% 8
London +2 47 £24,500 +2.08% 3
Midlands +56 36 £20,000 +12.68% 4
North West +16 31 £19,000 -20.83% 7
South West +24 22 £23,000 +4.55% 3
West Midlands +21 22 £18,000 +4.35% 2
Yorkshire +41 16 £20,750 +3.75% 1
East Midlands +39 14 £20,000 +5.26% 2
East of England +11 12 £21,500 +4.88% 4
North East -13 1 £18,000 -7.69%
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 January 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Engineer in the job title.

1 189 (75.00%) Windows
2 163 (64.68%) Active Directory
3 126 (50.00%) Microsoft
4 109 (43.25%) Office 365
5 76 (30.16%) Microsoft Office
6 73 (28.97%) Windows Server
7 71 (28.17%) Windows 7
8 67 (26.59%) Windows 8
9 65 (25.79%) Windows Server 2008
10 60 (23.81%) MS Exchange
11 58 (23.02%) ITIL
12 57 (22.62%) Windows Server 2012
13 56 (22.22%) VMware
14 50 (19.84%) Microsoft Certification
15 48 (19.05%) Windows 10
16 47 (18.65%) Cisco
16 47 (18.65%) TCP/IP
17 37 (14.68%) Firewall
18 36 (14.29%) LAN
18 36 (14.29%) Hyper-V
19 35 (13.89%) WAN
20 33 (13.10%) SLA
21 32 (12.70%) DNS
21 32 (12.70%) MCP
22 29 (11.51%) VMware Infrastructure
22 29 (11.51%) Root Cause Analysis
23 27 (10.71%) Analytical Skills
24 26 (10.32%) Exchange Server 2010
25 25 (9.92%) MCSE
25 25 (9.92%) Citrix

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (23.81%) MS Exchange
2 26 (10.32%) Exchange Server 2010
3 14 (5.56%) Exchange Server 2013
4 12 (4.76%) Exchange Server 2007
5 8 (3.17%) Exchange Server 2003
6 6 (2.38%) SharePoint
7 4 (1.59%) Skype for Business
8 1 (0.40%) Apache
8 1 (0.40%) Blackberry Enterprise Server
8 1 (0.40%) IBM Notes
8 1 (0.40%) IIS
8 1 (0.40%) WordPress
Applications
1 76 (30.16%) Microsoft Office
2 4 (1.59%) Microsoft Excel
2 4 (1.59%) Microsoft PowerPoint
3 2 (0.79%) MS Visio
Business Applications
1 1 (0.40%) Dynamics NAV
Cloud Services
1 109 (43.25%) Office 365
2 15 (5.95%) Microsoft Azure
3 2 (0.79%) Amazon AWS
4 1 (0.40%) G Suite
4 1 (0.40%) IaaS
4 1 (0.40%) Mimecast
Communications & Networking
1 47 (18.65%) TCP/IP
2 37 (14.68%) Firewall
3 36 (14.29%) LAN
4 35 (13.89%) WAN
5 32 (12.70%) DNS
6 18 (7.14%) VPN
7 17 (6.75%) DHCP
8 12 (4.76%) Wireless
9 9 (3.57%) Broadband
9 9 (3.57%) VoIP
10 8 (3.17%) ADSL
11 7 (2.78%) PBX
11 7 (2.78%) WebEx
12 6 (2.38%) Internet
12 6 (2.38%) Remote Desktop
13 3 (1.19%) POP3
13 3 (1.19%) Skype
13 3 (1.19%) SMTP
13 3 (1.19%) Wi-Fi
14 1 (0.40%) PABX
Database & Business Intelligence
1 5 (1.98%) MySQL
2 3 (1.19%) SQL Server
3 2 (0.79%) SQL Server 2008
3 2 (0.79%) SQL Server 2012
Development Applications
1 1 (0.40%) Visual Studio
General
1 16 (6.35%) Telecoms
2 8 (3.17%) Advertising
2 8 (3.17%) Finance
3 2 (0.79%) Dutch Language
3 2 (0.79%) French Language
3 2 (0.79%) German Language
3 2 (0.79%) Italian Language
3 2 (0.79%) Manufacturing
3 2 (0.79%) Portuguese Language
3 2 (0.79%) Retail
3 2 (0.79%) Spanish Language
4 1 (0.40%) Banking
4 1 (0.40%) Legal
Libraries, Frameworks & Software Standards
1 2 (0.79%) LAMP
2 1 (0.40%) CSS
2 1 (0.40%) HTML
2 1 (0.40%) LDAP
2 1 (0.40%) PRADO
Miscellaneous
1 27 (10.71%) Analytical Skills
2 22 (8.73%) Analytical Mindset
3 17 (6.75%) N-Tier
4 15 (5.95%) Data Centre
5 14 (5.56%) Computer Science
6 7 (2.78%) Driving Licence
6 7 (2.78%) Smartphone
7 6 (2.38%) Management Information System
8 4 (1.59%) Blackberry
9 3 (1.19%) Video Conferencing
10 2 (0.79%) Fintech
10 2 (0.79%) iPad
10 2 (0.79%) iPhone
10 2 (0.79%) Life Science
11 1 (0.40%) BYOD
11 1 (0.40%) Client/Server
11 1 (0.40%) Hybrid Cloud
Operating Systems
1 189 (75.00%) Windows
2 73 (28.97%) Windows Server
3 71 (28.17%) Windows 7
4 67 (26.59%) Windows 8
5 65 (25.79%) Windows Server 2008
6 57 (22.62%) Windows Server 2012
7 48 (19.05%) Windows 10
8 16 (6.35%) Windows XP
9 12 (4.76%) Linux
10 9 (3.57%) Windows Server 2003
11 7 (2.78%) Mac OS X
12 5 (1.98%) Mac OS
12 5 (1.98%) Unix
13 3 (1.19%) CentOS
13 3 (1.19%) Debian
13 3 (1.19%) Ubuntu
14 2 (0.79%) Android
14 2 (0.79%) Apple iOS
Processes & Methodologies
1 58 (23.02%) ITIL
2 29 (11.51%) Root Cause Analysis
3 9 (3.57%) CRM
4 8 (3.17%) Kalman Filter
5 7 (2.78%) Web Filtering
6 6 (2.38%) Disaster Recovery
6 6 (2.38%) Multi-Factor Authentication
6 6 (2.38%) Service Delivery
6 6 (2.38%) Two-Factor Authentication
7 5 (1.98%) Mathematics
8 4 (1.59%) Incident Management
8 4 (1.59%) Runbook
9 3 (1.19%) B2B
9 3 (1.19%) E-Commerce
9 3 (1.19%) SEO
10 2 (0.79%) Hardware Maintenance
10 2 (0.79%) Problem Management
10 2 (0.79%) Service Management
10 2 (0.79%) Software Deployment
10 2 (0.79%) Workflow
Programming Languages
1 21 (8.33%) SQL
2 5 (1.98%) C
2 5 (1.98%) C#
3 4 (1.59%) PowerShell
4 3 (1.19%) PHP
5 2 (0.79%) T-SQL
6 1 (0.40%) Bash Shell
6 1 (0.40%) JavaScript
6 1 (0.40%) Python
6 1 (0.40%) Shell Script
Qualifications
1 50 (19.84%) Microsoft Certification
2 32 (12.70%) MCP
3 25 (9.92%) MCSE
4 23 (9.13%) Degree
5 19 (7.54%) MCSA
6 10 (3.97%) CCNA
6 10 (3.97%) Cisco Certification
6 10 (3.97%) MCITP
7 9 (3.57%) Security Cleared
8 6 (2.38%) A+ Certification
8 6 (2.38%) HND
9 5 (1.98%) Computer Science Degree
10 4 (1.59%) CCENT
10 4 (1.59%) SC Cleared
11 3 (1.19%) BPSS Clearance
11 3 (1.19%) GNVQ
12 2 (0.79%) DBS Check
12 2 (0.79%) DV Cleared
12 2 (0.79%) ITIL Certification
12 2 (0.79%) Network+ Certification
Quality Assurance & Compliance
1 33 (13.10%) SLA
2 1 (0.40%) ISO 9001
2 1 (0.40%) ISO/IEC 27001
System Software
1 163 (64.68%) Active Directory
2 36 (14.29%) Hyper-V
3 29 (11.51%) VMware Infrastructure
4 6 (2.38%) Terminal Services
5 5 (1.98%) vSphere
6 4 (1.59%) Virtual Servers
6 4 (1.59%) XenApp
7 1 (0.40%) VMware Workstation
7 1 (0.40%) Xen
7 1 (0.40%) XenDesktop
Systems Management
1 15 (5.95%) SCCM
2 4 (1.59%) Backup Exec
3 3 (1.19%) SCVMM
4 1 (0.40%) McAfee ePO
4 1 (0.40%) Nagios
4 1 (0.40%) Norton AntiVirus
4 1 (0.40%) SCSM
Vendors
1 126 (50.00%) Microsoft
2 56 (22.22%) VMware
3 47 (18.65%) Cisco
4 25 (9.92%) Citrix
5 16 (6.35%) Apple
6 5 (1.98%) HP
6 5 (1.98%) Symantec
7 4 (1.59%) Sophos
7 4 (1.59%) Veeam
8 3 (1.19%) Avaya
8 3 (1.19%) Bloomberg
8 3 (1.19%) Red Hat
8 3 (1.19%) Salesforce.com
9 2 (0.79%) CheckPoint
9 2 (0.79%) SolarWinds
9 2 (0.79%) WatchGuard
10 1 (0.40%) Google
10 1 (0.40%) Mitel
10 1 (0.40%) Polycom
10 1 (0.40%) SonicWALL