Period
to 22 October 2018

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies in England during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK > England
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 851 903 981
Rank change year-on-year +52 +78 +34
Permanent jobs requiring a 1st Line Support Engineer 267 276 230
As % of all permanent IT jobs advertised in England 0.17% 0.17% 0.13%
As % of the Job Titles category 0.18% 0.18% 0.13%
Number of salaries quoted 251 255 209
England median annual salary £22,500 £21,000 £22,440
Median salary % change year-on-year +7.14% -6.42% +2.00%
10th Percentile £18,750 £17,750 £18,000
90th Percentile £26,000 £27,500 £30,200
UK median annual salary £22,500 £21,000 £22,500
% change year-on-year +7.14% -6.67% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,424 156,891 172,845
% of permanent IT jobs with a recognized job title 95.99% 95.90% 96.57%
Number of salaries quoted 119,787 126,570 146,169
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 22 October 2018.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 93 £22,500 - 9
London +63 73 £24,000 +2.13% 7
North of England -9 41 £19,500 -2.50% 4
North West +11 34 £19,250 +2.67% 3
Midlands +18 28 £22,000 +10.00% 3
West Midlands +30 20 £22,500 +18.42% 2
East of England +13 16 £22,500 +18.42% 1
South West -10 16 £21,000 +5.00% 3
East Midlands -16 8 £22,000 +10.00% 1
Yorkshire +3 6 £23,250 +6.90% 1
North East -12 1 £21,500 +19.44%
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 October 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 210 (78.65%) Windows
2 159 (59.55%) Active Directory
3 118 (44.19%) Microsoft
4 85 (31.84%) Windows Server
5 81 (30.34%) Microsoft Office
6 78 (29.21%) Office 365
7 69 (25.84%) Windows 7
8 61 (22.85%) Windows Server 2012
8 61 (22.85%) MS Exchange
9 52 (19.48%) Windows 10
10 51 (19.10%) Windows Server 2008
11 42 (15.73%) ITIL
12 40 (14.98%) Problem-Solving
13 38 (14.23%) SLA
14 35 (13.11%) Exchange Server 2010
15 33 (12.36%) Internet
16 32 (11.99%) VMware
17 30 (11.24%) DNS
18 26 (9.74%) Apple
18 26 (9.74%) Windows 8
19 25 (9.36%) Microsoft Certification
20 24 (8.99%) DHCP
21 23 (8.61%) TCP/IP
21 23 (8.61%) SQL
21 23 (8.61%) Exchange Server 2013
22 20 (7.49%) Citrix
22 20 (7.49%) Service Management
23 19 (7.12%) MCSE
23 19 (7.12%) Self-Motivation
24 18 (6.74%) Hyper-V

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (22.85%) MS Exchange
2 35 (13.11%) Exchange Server 2010
3 23 (8.61%) Exchange Server 2013
4 16 (5.99%) SharePoint
5 13 (4.87%) Skype for Business
6 12 (4.49%) Exchange Server 2007
7 2 (0.75%) Exchange Server 2003
8 1 (0.37%) Blackberry Enterprise Server
8 1 (0.37%) IIS
Applications
1 81 (30.34%) Microsoft Office
2 7 (2.62%) Microsoft Excel
3 3 (1.12%) Microsoft PowerPoint
4 1 (0.37%) Adobe After Effects
4 1 (0.37%) Houdini
4 1 (0.37%) Maya
4 1 (0.37%) NUKE
4 1 (0.37%) Photoshop
Business Applications
1 1 (0.37%) Dynamics NAV
Cloud Services
1 78 (29.21%) Office 365
2 11 (4.12%) Microsoft Azure
3 10 (3.75%) Amazon AWS
4 3 (1.12%) G Suite
5 1 (0.37%) IaaS
5 1 (0.37%) OneDrive
5 1 (0.37%) PaaS
Communications & Networking
1 33 (12.36%) Internet
2 30 (11.24%) DNS
3 24 (8.99%) DHCP
4 23 (8.61%) TCP/IP
5 18 (6.74%) WAN
6 13 (4.87%) LAN
7 10 (3.75%) VPN
8 9 (3.37%) Firewall
9 8 (3.00%) VoIP
9 8 (3.00%) Wireless
10 6 (2.25%) WebEx
11 5 (1.87%) SAN
11 5 (1.87%) Wi-Fi
12 4 (1.50%) Broadband
13 3 (1.12%) Skype
14 2 (0.75%) DSL
14 2 (0.75%) Remote Desktop
14 2 (0.75%) VLAN
15 1 (0.37%) 4G
15 1 (0.37%) SSH
Database & Business Intelligence
1 14 (5.24%) MySQL
2 4 (1.50%) PostgreSQL
3 2 (0.75%) SQL Server
4 1 (0.37%) SQL Server 2008
Development Applications
1 1 (0.37%) JIRA
General
1 14 (5.24%) Finance
2 12 (4.49%) Retail
3 6 (2.25%) Telecoms
4 3 (1.12%) Banking
5 2 (0.75%) Advertising
5 2 (0.75%) Legal
5 2 (0.75%) Spanish Language
6 1 (0.37%) Electronics
6 1 (0.37%) Marketing
6 1 (0.37%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (3.37%) Web Services
2 2 (0.75%) HTML
2 2 (0.75%) LDAP
3 1 (0.37%) CSS
3 1 (0.37%) V-Ray
3 1 (0.37%) XML
Miscellaneous
1 19 (7.12%) Self-Motivation
2 16 (5.99%) Management Information System
3 10 (3.75%) Virtual Team
4 9 (3.37%) Driving Licence
5 3 (1.12%) Analytical Skills
5 3 (1.12%) Fintech
5 3 (1.12%) New Media
5 3 (1.12%) Smartphone
5 3 (1.12%) User Experience
5 3 (1.12%) Video Conferencing
6 2 (0.75%) Data Centre
6 2 (0.75%) Foreign Exchange (FX)
6 2 (0.75%) iPhone
7 1 (0.37%) Blackberry
7 1 (0.37%) Data Protection Act
7 1 (0.37%) Digital Media
7 1 (0.37%) EPoS
7 1 (0.37%) FMCG
7 1 (0.37%) Mobile App
7 1 (0.37%) Replication
Operating Systems
1 210 (78.65%) Windows
2 85 (31.84%) Windows Server
3 69 (25.84%) Windows 7
4 61 (22.85%) Windows Server 2012
5 52 (19.48%) Windows 10
6 51 (19.10%) Windows Server 2008
7 26 (9.74%) Windows 8
8 17 (6.37%) Linux
9 14 (5.24%) Android
10 13 (4.87%) Mac OS X
11 12 (4.49%) Unix
12 6 (2.25%) Apple iOS
12 6 (2.25%) Windows XP
13 4 (1.50%) Mac OS
14 1 (0.37%) Windows Server 2003
Processes & Methodologies
1 42 (15.73%) ITIL
2 40 (14.98%) Problem-Solving
3 20 (7.49%) Service Management
4 12 (4.49%) ITIL V3
5 11 (4.12%) Decision-Making
5 11 (4.12%) ERP
6 10 (3.75%) Analytics
7 9 (3.37%) Strategic Thinking
7 9 (3.37%) Tech Ops
7 9 (3.37%) Time Management
8 7 (2.62%) CRM
8 7 (2.62%) Presales
9 6 (2.25%) Service Desk Management
10 5 (1.87%) Incident Management
11 4 (1.50%) Migration
12 3 (1.12%) Asset Management
12 3 (1.12%) Break/Fix
12 3 (1.12%) Line Management
12 3 (1.12%) Problem Management
12 3 (1.12%) SEO
Programming Languages
1 23 (8.61%) SQL
2 5 (1.87%) PowerShell
3 4 (1.50%) PL/SQL
3 4 (1.50%) T-SQL
4 3 (1.12%) C#
5 2 (0.75%) Python
5 2 (0.75%) VB
6 1 (0.37%) C++
6 1 (0.37%) JavaScript
Qualifications
1 25 (9.36%) Microsoft Certification
2 19 (7.12%) MCSE
3 14 (5.24%) CCNA
3 14 (5.24%) Cisco Certification
4 11 (4.12%) DBS Check
4 11 (4.12%) MCITP
5 10 (3.75%) Security Cleared
6 6 (2.25%) Degree
6 6 (2.25%) MCP
6 6 (2.25%) MCSA
7 4 (1.50%) CCNP
7 4 (1.50%) SC Cleared
8 2 (0.75%) A+ Certification
8 2 (0.75%) ACTC
8 2 (0.75%) Network+ Certification
9 1 (0.37%) DV Cleared
9 1 (0.37%) HNC
9 1 (0.37%) JNCIA
9 1 (0.37%) JNCIP
9 1 (0.37%) JNCIS
Quality Assurance & Compliance
1 38 (14.23%) SLA
2 2 (0.75%) Data Quality
2 2 (0.75%) GDPR
3 1 (0.37%) ISO/IEC 27001
System Software
1 159 (59.55%) Active Directory
2 18 (6.74%) Hyper-V
3 14 (5.24%) VMware Infrastructure
4 13 (4.87%) XenApp
5 12 (4.49%) XenDesktop
6 8 (3.00%) VMware ESXi
7 5 (1.87%) vSphere
8 2 (0.75%) Virtual Servers
9 1 (0.37%) Terminal Services
Systems Management
1 17 (6.37%) SCCM
2 2 (0.75%) Backup Exec
3 1 (0.37%) Iperf
3 1 (0.37%) Microsoft Intune
3 1 (0.37%) Single Sign-On
3 1 (0.37%) Systems Management Server (SMS)
Vendors
1 118 (44.19%) Microsoft
2 32 (11.99%) VMware
3 26 (9.74%) Apple
4 20 (7.49%) Citrix
5 17 (6.37%) IBM
6 16 (5.99%) Cisco
7 10 (3.75%) Fujitsu
8 9 (3.37%) Capita
9 5 (1.87%) Sage
10 3 (1.12%) Mitel
11 2 (0.75%) Borland
11 2 (0.75%) Juniper
11 2 (0.75%) Remedy
11 2 (0.75%) Salesforce.com
11 2 (0.75%) Symantec
11 2 (0.75%) Veeam
12 1 (0.37%) Acronis
12 1 (0.37%) Adobe
12 1 (0.37%) Dell
12 1 (0.37%) HP