The median annual salary for a 1st Line Support Engineer was £21,500 in advertised job vacancies in England during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK / England
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 719 752 794
Rank change year-on-year +33 +42  
Permanent jobs requiring a 1st Line Support Engineer 125 166 153
As % of all permanent IT jobs advertised in England 0.16% 0.17% 0.15%
As % of the Job Titles category 0.16% 0.18% 0.16%
Number of salaries quoted 123 151 124
Median salary £21,500 £22,500 £21,500
Median salary % change year-on-year -4.44% +4.65%  
90% offered a salary of more than £18,500 £17,600 £18,000
10% offered a salary of more than £25,500 £29,000 £29,200
UK excluding London median salary £22,000 £22,500 £20,000
% change year-on-year -2.22% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77233 94416 96917
As % of all permanent IT job vacancies advertised in England 96.29% 96.45% 96.66%
Number of salaries quoted 64704 79862 79959
Median salary £45,500 £46,000 £45,000
Median salary % change year-on-year -1.08% +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

1st Line Support Engineer
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Engineer in the job title.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 3 months to 29 March 2017.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +69 66 £22,500 -2.17% 5
London +35 18 £20,000 -28.57% 1
South West +22 18 £19,250 +4.05% 2
East of England +10 12 £19,000 -13.63% 1
North West -7 5 £24,000 +33.33% 3
Yorkshire +37 4 £21,000 +33.33% 1
East Midlands -1 2 £18,750 -8.53% 1
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 29 March 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Engineer in the job title.

1 153 (76.50%) Windows
2 109 (54.50%) Active Directory
3 89 (44.50%) Microsoft
4 67 (33.50%) Windows Server
5 53 (26.50%) Windows 7
6 52 (26.00%) MS Office
7 50 (25.00%) Firewall
7 50 (25.00%) VMware
8 46 (23.00%) MS Excel
9 42 (21.00%) Windows 10
10 41 (20.50%) VMware Infrastructure
10 41 (20.50%) MS Exchange
11 37 (18.50%) ITIL
12 36 (18.00%) Windows 8
13 34 (17.00%) Office 365
13 34 (17.00%) SLA
14 31 (15.50%) TCP/IP
15 26 (13.00%) Linux
16 25 (12.50%) VoIP
16 25 (12.50%) LAN
17 24 (12.00%) VPN
17 24 (12.00%) Windows XP
18 23 (11.50%) WAN
18 23 (11.50%) Cisco
19 21 (10.50%) CCNA
19 21 (10.50%) Cisco Certification
20 20 (10.00%) Citrix
21 18 (9.00%) Analytical Skills
21 18 (9.00%) Finance
22 17 (8.50%) Apple

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (20.50%) MS Exchange
2 12 (6.00%) Exchange Server 2003
3 9 (4.50%) Exchange Server 2010
4 7 (3.50%) Exchange Server 2013
4 7 (3.50%) SharePoint
5 4 (2.00%) IIS
6 2 (1.00%) SharePoint 2013
6 2 (1.00%) Skype for Business
Applications
1 52 (26.00%) MS Office
2 46 (23.00%) MS Excel
3 3 (1.50%) MS PowerPoint
4 2 (1.00%) InfoPath
Cloud Services
1 34 (17.00%) Office 365
2 10 (5.00%) Microsoft Azure
3 4 (2.00%) Cloud Computing
4 3 (1.50%) Amazon AWS
5 2 (1.00%) Mimecast
6 1 (0.50%) SaaS
Communications & Networking
1 50 (25.00%) Firewall
2 31 (15.50%) TCP/IP
3 25 (12.50%) LAN
3 25 (12.50%) VoIP
4 24 (12.00%) VPN
5 23 (11.50%) WAN
6 15 (7.50%) Internet
7 10 (5.00%) DNS
8 9 (4.50%) DHCP
8 9 (4.50%) Remote Desktop
9 7 (3.50%) PBX
10 6 (3.00%) NAS
11 5 (2.50%) WebEx
12 2 (1.00%) ADSL
12 2 (1.00%) Cisco ASA
12 2 (1.00%) Ethernet
12 2 (1.00%) IPv4
12 2 (1.00%) LDAP
12 2 (1.00%) Skype
12 2 (1.00%) SSL
Database & Business Intelligence
1 13 (6.50%) MySQL
2 4 (2.00%) SQL Server
3 2 (1.00%) Relational Database
4 1 (0.50%) SQL Server Reporting Services
General
1 18 (9.00%) Finance
2 11 (5.50%) Legal
2 11 (5.50%) Telecoms
3 7 (3.50%) Manufacturing
3 7 (3.50%) Retail
4 5 (2.50%) Marketing
5 3 (1.50%) French Language
6 2 (1.00%) Advertising
7 1 (0.50%) Back Office
7 1 (0.50%) Games
7 1 (0.50%) German Language
7 1 (0.50%) Law
Libraries, Frameworks & Software Standards
1 2 (1.00%) COM
2 1 (0.50%) HTML
2 1 (0.50%) LAMP
Miscellaneous
1 18 (9.00%) Analytical Skills
2 14 (7.00%) Driving Licence
2 14 (7.00%) Video Conferencing
3 12 (6.00%) Blackberry
4 9 (4.50%) iPad
4 9 (4.50%) iPhone
5 6 (3.00%) Smartphone
6 4 (2.00%) Client/Server
6 4 (2.00%) N-Tier
7 3 (1.50%) Data Centre
8 2 (1.00%) Linux Command Line
8 2 (1.00%) NHS
8 2 (1.00%) PACS
9 1 (0.50%) CCTV
9 1 (0.50%) Enterprise Software
9 1 (0.50%) EPoS
9 1 (0.50%) Fat Client
9 1 (0.50%) Replication
9 1 (0.50%) Thin Client
Operating Systems
1 153 (76.50%) Windows
2 67 (33.50%) Windows Server
3 53 (26.50%) Windows 7
4 42 (21.00%) Windows 10
5 36 (18.00%) Windows 8
6 26 (13.00%) Linux
7 24 (12.00%) Windows XP
8 17 (8.50%) Windows Server 2008
9 15 (7.50%) Mac OS X
9 15 (7.50%) Windows Server 2012
10 14 (7.00%) Mac OS
11 7 (3.50%) Unix
12 5 (2.50%) Windows Server 2003
13 3 (1.50%) Apple iOS
14 1 (0.50%) Android
14 1 (0.50%) CentOS
14 1 (0.50%) Windows Phone
14 1 (0.50%) Windows Vista
Processes & Methodologies
1 37 (18.50%) ITIL
2 12 (6.00%) Root Cause Analysis
3 11 (5.50%) E-Commerce
3 11 (5.50%) Time Management
4 9 (4.50%) Asset Management
5 8 (4.00%) Kalman Filter
6 7 (3.50%) Mathematics
6 7 (3.50%) Web Filtering
7 6 (3.00%) Mobile Device Management
8 4 (2.00%) Project Management
9 3 (1.50%) CRM
9 3 (1.50%) Ticket Management
10 2 (1.00%) Continuous Improvement
10 2 (1.00%) Continuous Improvement Process
10 2 (1.00%) Knowledge Management
10 2 (1.00%) Multi-Factor Authentication
10 2 (1.00%) Network Management
10 2 (1.00%) Process Management
10 2 (1.00%) Service Delivery
10 2 (1.00%) Two-Factor Authentication
Programming Languages
1 12 (6.00%) SQL
2 7 (3.50%) C
3 1 (0.50%) JavaScript
3 1 (0.50%) T-SQL
3 1 (0.50%) VBA
Qualifications
1 21 (10.50%) CCNA
1 21 (10.50%) Cisco Certification
2 16 (8.00%) Microsoft Certification
3 14 (7.00%) MCSE
4 13 (6.50%) MCP
4 13 (6.50%) MCSA
5 11 (5.50%) Degree
6 8 (4.00%) CCNP
7 7 (3.50%) CCIE
8 6 (3.00%) A+ Certification
8 6 (3.00%) Network+ Certification
9 5 (2.50%) SC Cleared
9 5 (2.50%) Security Cleared
10 4 (2.00%) CCENT
11 2 (1.00%) MCITP
11 2 (1.00%) VTSP
12 1 (0.50%) CCA
12 1 (0.50%) Citrix Certification
12 1 (0.50%) DBS Check
12 1 (0.50%) MCDST
Quality Assurance & Compliance
1 34 (17.00%) SLA
System Software
1 109 (54.50%) Active Directory
2 41 (20.50%) VMware Infrastructure
3 5 (2.50%) Hyper-V
3 5 (2.50%) Virtual Machines
4 2 (1.00%) VMware ESXi
Systems Management
1 7 (3.50%) SCCM
2 1 (0.50%) Cisco CUCM
Vendors
1 89 (44.50%) Microsoft
2 50 (25.00%) VMware
3 23 (11.50%) Cisco
4 20 (10.00%) Citrix
5 17 (8.50%) Apple
6 6 (3.00%) WatchGuard
7 3 (1.50%) Dell
7 3 (1.50%) Remedy
7 3 (1.50%) Sage
8 2 (1.00%) BMC
8 2 (1.00%) Bomgar
8 2 (1.00%) HP
8 2 (1.00%) Veeam
9 1 (0.50%) Avaya
9 1 (0.50%) F5
9 1 (0.50%) Facebook
9 1 (0.50%) LexisNexis
9 1 (0.50%) Mitel
9 1 (0.50%) ServiceNow
9 1 (0.50%) Spiceworks
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Head Resourcing
Salary: £18000 - £20000 per annum + Bonus and benefits
Posted: 7 hours ago
East London
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Fareham, Hampshire
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Salary: £20000 - £23000 per annum + Benefits Package
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Chorley
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Salary: £18000 - £25000 per annum
Posted: 12 days ago
Redruth, Cornwall
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Salary: £17000 per annum
Posted: 5 days ago
Manchester, Lancashire
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Salary: £18000 per annum + Company Vehicle (Fuel Card)
Posted: 6 days ago
Northampton, Northamptonshire
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Salary: COMPETITIVE SALARY + EXCELLENT BENEFITS
Posted: 8 days ago
Fareham
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Salary: £17000 - £21000 per annum
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Witney, Oxfordshire
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Salary: £22,000 per annum + on-call allowance plus benefits
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Reading, Berkshire
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Salary: Excellent Salary + Company Benefits Package
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Manchester
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