Period
to 19 April 2018

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies in England during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
UK > England
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 943 946 971
Rank change year-on-year +3 +25 +15
Permanent jobs requiring a 1st Line Support Engineer 194 208 293
As % of all permanent IT jobs advertised in England 0.12% 0.13% 0.15%
As % of the Job Titles category 0.12% 0.13% 0.16%
Number of salaries quoted 180 204 276
England median annual salary £22,000 £22,000 £22,500
Median salary % change year-on-year - -2.22% +5.88%
10th Percentile £17,000 £17,750 £17,750
90th Percentile £27,250 £27,500 £29,250
UK median annual salary £21,500 £22,000 £22,500
% change year-on-year -2.27% -2.22% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160,104 156,488 186,379
% of permanent IT jobs with a recognized job title 96.46% 96.58% 96.69%
Number of salaries quoted 131,950 130,971 157,989
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 19 April 2018.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -60 72 £22,000 -2.22% 9
London +29 56 £23,000 +3.37% 8
North of England +20 29 £19,500 -10.34% 7
North West -7 20 £19,250 -19.79% 4
South West -12 17 £25,000 +29.87% 5
Midlands +4 12 £17,250 -4.17% 2
Yorkshire +20 9 £20,000 - 3
West Midlands -9 9 £16,500 -10.81%
East of England -18 9 £19,000 - 4
East Midlands +3 3 £22,000 +23.94% 2
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 April 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 142 (73.20%) Windows
2 116 (59.79%) Active Directory
3 97 (50.00%) Microsoft
4 73 (37.63%) Office 365
5 65 (33.51%) Windows Server
6 58 (29.90%) Microsoft Office
7 46 (23.71%) MS Exchange
8 45 (23.20%) ITIL
9 40 (20.62%) VMware
9 40 (20.62%) Windows Server 2012
10 39 (20.10%) Windows Server 2008
11 35 (18.04%) Cisco
12 34 (17.53%) LAN
13 33 (17.01%) WAN
14 32 (16.49%) Windows 7
15 29 (14.95%) Firewall
16 28 (14.43%) Windows 8
17 26 (13.40%) Hyper-V
17 26 (13.40%) Microsoft Certification
18 25 (12.89%) SLA
18 25 (12.89%) TCP/IP
19 24 (12.37%) Windows 10
19 24 (12.37%) Problem-Solving
20 19 (9.79%) DNS
21 18 (9.28%) Linux
21 18 (9.28%) Exchange Server 2010
22 17 (8.76%) MCSE
22 17 (8.76%) Telecoms
23 15 (7.73%) MCSA
23 15 (7.73%) MCP

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (23.71%) MS Exchange
2 18 (9.28%) Exchange Server 2010
3 11 (5.67%) Exchange Server 2007
4 10 (5.15%) Exchange Server 2013
5 7 (3.61%) SharePoint
6 5 (2.58%) Skype for Business
7 2 (1.03%) Exchange Server 2003
8 1 (0.52%) Apache
8 1 (0.52%) WordPress
Applications
1 58 (29.90%) Microsoft Office
2 1 (0.52%) Siemens NX
Business Applications
1 1 (0.52%) Teamcenter
Cloud Services
1 73 (37.63%) Office 365
2 8 (4.12%) Microsoft Azure
3 2 (1.03%) G Suite
4 1 (0.52%) Amazon AWS
4 1 (0.52%) IaaS
Communications & Networking
1 34 (17.53%) LAN
2 33 (17.01%) WAN
3 29 (14.95%) Firewall
4 25 (12.89%) TCP/IP
5 19 (9.79%) DNS
6 12 (6.19%) VPN
7 11 (5.67%) DHCP
8 9 (4.64%) VoIP
9 7 (3.61%) WebEx
10 6 (3.09%) Skype
10 6 (3.09%) Wireless
11 4 (2.06%) Internet
11 4 (2.06%) Remote Desktop
11 4 (2.06%) Wi-Fi
12 3 (1.55%) IP Telephony
13 2 (1.03%) PSTN
13 2 (1.03%) RTP
13 2 (1.03%) SAN
13 2 (1.03%) Unified Communications
13 2 (1.03%) WLAN
Database & Business Intelligence
1 11 (5.67%) MySQL
2 2 (1.03%) SQL Server
3 1 (0.52%) SQL Server 2008
3 1 (0.52%) SQL Server 2012
General
1 17 (8.76%) Telecoms
2 12 (6.19%) Advertising
3 9 (4.64%) Finance
4 4 (2.06%) Games
5 2 (1.03%) Retail
6 1 (0.52%) Legal
6 1 (0.52%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.03%) LAMP
2 1 (0.52%) CSS
2 1 (0.52%) HTML
2 1 (0.52%) LDAP
2 1 (0.52%) Middleware
2 1 (0.52%) Web Services
Miscellaneous
1 9 (4.64%) Video Conferencing
2 7 (3.61%) Computer Science
3 6 (3.09%) Analytical Skills
3 6 (3.09%) Driving Licence
3 6 (3.09%) Smartphone
4 5 (2.58%) Data Centre
5 4 (2.06%) Analytical Mindset
5 4 (2.06%) Self-Motivation
6 3 (1.55%) iPhone
6 3 (1.55%) N-Tier
7 2 (1.03%) Blackberry
7 2 (1.03%) Fintech
7 2 (1.03%) iPad
8 1 (0.52%) Fat Client
8 1 (0.52%) Foreign Exchange (FX)
8 1 (0.52%) Hedge funds
8 1 (0.52%) Management Information System
8 1 (0.52%) Thin Client
8 1 (0.52%) Virtual Team
Operating Systems
1 142 (73.20%) Windows
2 65 (33.51%) Windows Server
3 40 (20.62%) Windows Server 2012
4 39 (20.10%) Windows Server 2008
5 32 (16.49%) Windows 7
6 28 (14.43%) Windows 8
7 24 (12.37%) Windows 10
8 18 (9.28%) Linux
9 14 (7.22%) Windows XP
10 8 (4.12%) Mac OS X
11 7 (3.61%) Unix
11 7 (3.61%) Windows Server 2003
12 4 (2.06%) Android
13 3 (1.55%) CentOS
13 3 (1.55%) Debian
13 3 (1.55%) Mac OS
13 3 (1.55%) Ubuntu
14 1 (0.52%) Apple iOS
14 1 (0.52%) Windows Mobile
Processes & Methodologies
1 45 (23.20%) ITIL
2 24 (12.37%) Problem-Solving
3 10 (5.15%) Root Cause Analysis
4 7 (3.61%) Kalman Filter
4 7 (3.61%) Web Filtering
5 6 (3.09%) Disaster Recovery
5 6 (3.09%) Multi-Factor Authentication
5 6 (3.09%) Two-Factor Authentication
6 5 (2.58%) Service Delivery
7 4 (2.06%) Ticket Management
7 4 (2.06%) Time Management
8 3 (1.55%) Runbook
9 2 (1.03%) CRM
9 2 (1.03%) Hardware Maintenance
9 2 (1.03%) Mobile Device Management
9 2 (1.03%) Service Management
10 1 (0.52%) DevOps
10 1 (0.52%) E-Commerce
10 1 (0.52%) ETL
10 1 (0.52%) Quality Management
Programming Languages
1 15 (7.73%) SQL
2 3 (1.55%) PHP
3 2 (1.03%) Python
4 1 (0.52%) Bash Shell
4 1 (0.52%) C#
4 1 (0.52%) JavaScript
4 1 (0.52%) Shell Script
Qualifications
1 26 (13.40%) Microsoft Certification
2 17 (8.76%) MCSE
3 15 (7.73%) MCP
3 15 (7.73%) MCSA
4 8 (4.12%) CCNA
4 8 (4.12%) Cisco Certification
4 8 (4.12%) Degree
4 8 (4.12%) Security Cleared
5 5 (2.58%) MCITP
6 4 (2.06%) HND
6 4 (2.06%) SC Cleared
7 3 (1.55%) A+ Certification
8 2 (1.03%) CCENT
8 2 (1.03%) DBS Check
8 2 (1.03%) VMware Certified Professional (VCP)
9 1 (0.52%) Computer Science Degree
9 1 (0.52%) ITIL Foundation Certificate
9 1 (0.52%) Network+ Certification
9 1 (0.52%) Server+ Certification
Quality Assurance & Compliance
1 25 (12.89%) SLA
2 1 (0.52%) ISO 9001
2 1 (0.52%) ISO/IEC 27001
System Software
1 116 (59.79%) Active Directory
2 26 (13.40%) Hyper-V
3 14 (7.22%) VMware Infrastructure
4 3 (1.55%) XenApp
5 2 (1.03%) Terminal Services
5 2 (1.03%) Virtual Servers
5 2 (1.03%) vSphere
5 2 (1.03%) XenDesktop
6 1 (0.52%) Xen
Systems Management
1 14 (7.22%) SCCM
2 3 (1.55%) SCVMM
3 1 (0.52%) Backup Exec
3 1 (0.52%) Norton AntiVirus
3 1 (0.52%) SCSM
3 1 (0.52%) Systems Management Server (SMS)
Vendors
1 97 (50.00%) Microsoft
2 40 (20.62%) VMware
3 35 (18.04%) Cisco
4 14 (7.22%) Citrix
5 13 (6.70%) Apple
6 5 (2.58%) Avaya
6 5 (2.58%) Mitel
7 4 (2.06%) Adobe
7 4 (2.06%) Meraki
7 4 (2.06%) Salesforce.com
8 3 (1.55%) Polycom
8 3 (1.55%) Red Hat
8 3 (1.55%) Veeam
9 2 (1.03%) HP
9 2 (1.03%) SonicWALL
9 2 (1.03%) Sophos
9 2 (1.03%) Symantec
10 1 (0.52%) CommVault
10 1 (0.52%) Juniper
10 1 (0.52%) NetApp