2nd Line Support Jobs in North Wales

Second Line Support
Wales > North Wales

The median Second Line Support salary in North Wales is £27,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 30 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Support 9 0 0
As % of all permanent jobs advertised in North Wales 3.44% - -
As % of the Job Titles category 3.53% - -
Number of salaries quoted 9 0 0
10th Percentile - - -
25th Percentile £26,250 - -
Median annual salary (50th Percentile) £27,500 - -
75th Percentile £28,750 - -
90th Percentile £34,250 - -
Wales median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -4.50%

All Permanent IT Job Vacancies
North Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in North Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in North Wales with a recognized job title 255 139 107
% of permanent jobs with a recognized job title 97.33% 70.56% 72.30%
Number of salaries quoted 147 41 48
10th Percentile £26,000 £22,000 £27,975
25th Percentile £26,250 £30,000 £35,000
Median annual salary (50th Percentile) £39,134 £43,658 £42,500
Median % change year-on-year -10.36% +2.72% +6.25%
75th Percentile £50,000 £60,000 £57,500
90th Percentile £60,000 £75,000 £60,375
Wales median annual salary £45,000 £45,000 £47,500
% change year-on-year - -5.26% +10.47%

2nd Line Support
Job Vacancy Trend in North Wales

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in North Wales.

Job vacancy trend for 2nd Line Support in North Wales

2nd Line Support
Salary Trend in North Wales

3-month moving average salary quoted in jobs citing 2nd Line Support in North Wales.

Salary trend for 2nd Line Support in North Wales

2nd Line Support
Job Locations in North Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North Wales region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Denbighshire - 4 £27,500 -
Wrexham - 3 £27,500 -
Gwynedd - 2 £33,500 -
2nd Line Support
Wales

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in North Wales

For the 6 months to 19 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North Wales region featuring 2nd Line Support in the job title.

1 9 (100.00%) Microsoft
2 7 (77.78%) Microsoft 365
3 6 (66.67%) SLA
3 6 (66.67%) Social Skills
4 5 (55.56%) Active Directory
4 5 (55.56%) Windows
5 4 (44.44%) Management Information System
5 4 (44.44%) Infrastructure Engineering
5 4 (44.44%) Project Delivery
5 4 (44.44%) Customer Service
6 3 (33.33%) Metabase
6 3 (33.33%) Visual Studio Code
6 3 (33.33%) VMware Infrastructure
6 3 (33.33%) Problem-Solving
6 3 (33.33%) Windows Server
6 3 (33.33%) Manufacturing
6 3 (33.33%) VMware
6 3 (33.33%) Internet
6 3 (33.33%) Disaster Recovery
6 3 (33.33%) Firewall
6 3 (33.33%) Linux
6 3 (33.33%) SharePoint
6 3 (33.33%) SQL
6 3 (33.33%) Microsoft Office
6 3 (33.33%) Confluence
6 3 (33.33%) Network Management
6 3 (33.33%) Raspberry Pi
6 3 (33.33%) Jupyter
6 3 (33.33%) Meraki
6 3 (33.33%) Data Privacy

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in North Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) Confluence
1 3 (33.33%) Jupyter
1 3 (33.33%) SharePoint
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 7 (77.78%) Microsoft 365
2 3 (33.33%) Azure
Communications & Networking
1 3 (33.33%) Firewall
1 3 (33.33%) Internet
2 2 (22.22%) Intranet
2 2 (22.22%) VPN
Database & Business Intelligence
1 3 (33.33%) Metabase
Development Applications
1 3 (33.33%) JIRA
1 3 (33.33%) Visual Studio Code
General
1 6 (66.67%) Social Skills
2 3 (33.33%) Manufacturing
3 2 (22.22%) Analytical Skills
3 2 (22.22%) Legal
Miscellaneous
1 4 (44.44%) Management Information System
2 3 (33.33%) Raspberry Pi
3 2 (22.22%) Driving Licence
Operating Systems
1 5 (55.56%) Windows
2 3 (33.33%) Linux
2 3 (33.33%) Windows 7
2 3 (33.33%) Windows Server
Processes & Methodologies
1 4 (44.44%) Customer Service
1 4 (44.44%) Infrastructure Engineering
1 4 (44.44%) Project Delivery
2 3 (33.33%) Data Privacy
2 3 (33.33%) Disaster Recovery
2 3 (33.33%) Logistics
2 3 (33.33%) Network Management
2 3 (33.33%) Problem-Solving
3 2 (22.22%) Break/Fix
3 2 (22.22%) Decision-Making
3 2 (22.22%) Workflow
Programming Languages
1 3 (33.33%) SQL
Qualifications
1 2 (22.22%) SC Cleared
1 2 (22.22%) Security Cleared
Quality Assurance & Compliance
1 6 (66.67%) SLA
System Software
1 5 (55.56%) Active Directory
2 3 (33.33%) VMware Infrastructure
Vendors
1 9 (100.00%) Microsoft
2 3 (33.33%) Meraki
2 3 (33.33%) Veeam
2 3 (33.33%) VMware