Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £27,250 in advertised job vacancies in Wales during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK > Wales
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 122 131 133
Rank change year-on-year +9 +2 -19
Permanent jobs requiring a 2nd Line Support 15 26 23
As % of all permanent IT jobs advertised in Wales 0.72% 0.98% 0.84%
As % of the Job Titles category 0.74% 1.02% 0.85%
Number of salaries quoted 14 25 22
Wales median annual salary £27,250 £24,000 £22,000
Median salary % change year-on-year +13.54% +9.09% -3.30%
10th Percentile £23,525 £18,950 £18,750
90th Percentile £32,350 £30,100 £31,250
UK median annual salary £27,000 £27,000 £26,500
% change year-on-year - +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 2024 2555 2692
% of permanent IT jobs with a recognized job title 97.45% 96.60% 98.18%
Number of salaries quoted 1753 2208 2272
Wales median annual salary £40,000 £37,500 £35,184
Median salary % change year-on-year +6.67% +6.58% +0.53%
10th Percentile £23,000 £22,500 £22,250
90th Percentile £56,250 £55,000 £52,500
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

2nd Line Support
Job Vacancy Trend in Wales

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for 2nd Line Support in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Wales.

Salary trend for 2nd Line Support in Wales

2nd Line Support
Salary Histogram in Wales

The salary distribution of IT jobs citing 2nd Line Support in Wales over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +21 12 £26,500 +17.78%
North Wales -5 2 £28,750 +15.00%
Mid Wales - 1 - - 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring 2nd Line Support in the job title.

1 11 (73.33%) Windows
1 11 (73.33%) Active Directory
2 10 (66.67%) SLA
3 9 (60.00%) Microsoft
3 9 (60.00%) Windows Server
4 8 (53.33%) ITIL
5 7 (46.67%) Office 365
6 6 (40.00%) VMware
7 5 (33.33%) Problem Management
7 5 (33.33%) VMware Infrastructure
7 5 (33.33%) Windows Server 2008
7 5 (33.33%) Cisco
7 5 (33.33%) Microsoft Office
8 4 (26.67%) Finance
9 3 (20.00%) Analytical Skills
9 3 (20.00%) Hyper-V
9 3 (20.00%) Windows 7
9 3 (20.00%) Firewall
9 3 (20.00%) Retail
9 3 (20.00%) Dell
9 3 (20.00%) Microsoft Certification
9 3 (20.00%) MCSE
9 3 (20.00%) SQL Server
9 3 (20.00%) VPN
10 2 (13.33%) E-Commerce
10 2 (13.33%) IIS
10 2 (13.33%) ITIL Certification
10 2 (13.33%) Internet
10 2 (13.33%) Blackberry
10 2 (13.33%) Service Management

2nd Line Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) IIS
2 1 (6.67%) Exchange Server 2010
2 1 (6.67%) MS Exchange
2 1 (6.67%) SharePoint
2 1 (6.67%) Skype for Business
Applications
1 5 (33.33%) Microsoft Office
Cloud Services
1 7 (46.67%) Office 365
2 1 (6.67%) OneDrive
Communications & Networking
1 3 (20.00%) Firewall
1 3 (20.00%) VPN
2 2 (13.33%) Internet
3 1 (6.67%) LAN
3 1 (6.67%) Skype
3 1 (6.67%) WAN
Database & Business Intelligence
1 3 (20.00%) SQL Server
2 1 (6.67%) Power BI
General
1 4 (26.67%) Finance
2 3 (20.00%) Retail
3 1 (6.67%) Legal
Libraries, Frameworks & Software Standards
1 1 (6.67%) CSS
1 1 (6.67%) HTML
Miscellaneous
1 3 (20.00%) Analytical Skills
2 2 (13.33%) Blackberry
3 1 (6.67%) iSeries
3 1 (6.67%) User Experience
Operating Systems
1 11 (73.33%) Windows
2 9 (60.00%) Windows Server
3 5 (33.33%) Windows Server 2008
4 3 (20.00%) Windows 7
5 2 (13.33%) Windows Server 2012
6 1 (6.67%) Windows 10
6 1 (6.67%) Windows 8
Processes & Methodologies
1 8 (53.33%) ITIL
2 5 (33.33%) Problem Management
3 2 (13.33%) Change Management
3 2 (13.33%) E-Commerce
3 2 (13.33%) Service Delivery
3 2 (13.33%) Service Management
3 2 (13.33%) Virtual Infrastructure
4 1 (6.67%) Analytical Thinking
4 1 (6.67%) Business Intelligence
4 1 (6.67%) Continuous Improvement
4 1 (6.67%) Incident Management
4 1 (6.67%) Mobile Device Management
4 1 (6.67%) Proactive Management
4 1 (6.67%) Stakeholder Management
4 1 (6.67%) TOGAF
Programming Languages
1 1 (6.67%) JavaScript
Qualifications
1 3 (20.00%) MCSE
1 3 (20.00%) Microsoft Certification
2 2 (13.33%) ITIL Certification
2 2 (13.33%) MCITP
3 1 (6.67%) CCNA
3 1 (6.67%) Cisco Certification
3 1 (6.67%) Degree
Quality Assurance & Compliance
1 10 (66.67%) SLA
System Software
1 11 (73.33%) Active Directory
2 5 (33.33%) VMware Infrastructure
3 3 (20.00%) Hyper-V
4 2 (13.33%) VMware ESXi
4 2 (13.33%) vSphere
Vendors
1 9 (60.00%) Microsoft
2 6 (40.00%) VMware
3 5 (33.33%) Cisco
4 3 (20.00%) Dell
5 2 (13.33%) ServiceNow
6 1 (6.67%) Citrix