The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in Wales during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK / Wales
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 83 91 101
Rank change year-on-year +8 +10  
Permanent jobs requiring a 2nd Line Support 6 9 6
As % of all permanent IT jobs advertised in Wales 0.62% 0.70% 0.42%
As % of the Job Titles category 0.63% 0.72% 0.43%
Number of salaries quoted 6 9 4
Median salary £24,000 £25,000 £24,000
Median salary % change year-on-year -4.00% +4.16%  
90% offered a salary of more than £23,250 £24,200 £22,950
10% offered a salary of more than £28,000 £28,400 £26,450
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wales
Permanent job vacancies with a job title containing a recognized job role 950 1258 1392
As % of all permanent IT job vacancies advertised in Wales 97.44% 97.75% 97.34%
Number of salaries quoted 819 1071 1148
Median salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.66% +1.35%  
90% offered a salary of more than £24,500 £25,000 £25,000
10% offered a salary of more than £52,163 £52,500 £50,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Wales.

Salary trend for 2nd Line Support in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +22 6 £24,000 -7.69% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 25 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring 2nd Line Support in the job title.

1 16 (94.12%) Windows
2 14 (82.35%) Active Directory
3 11 (64.71%) Microsoft
3 11 (64.71%) Windows 7
4 7 (41.18%) Windows 8
5 6 (35.29%) Windows Server
5 6 (35.29%) Office 365
5 6 (35.29%) VMware
6 5 (29.41%) Finance
7 4 (23.53%) VMware Infrastructure
7 4 (23.53%) Service Delivery
7 4 (23.53%) Firewall
7 4 (23.53%) TCP/IP
7 4 (23.53%) Microsoft Office
7 4 (23.53%) Analytical Skills
7 4 (23.53%) Windows 10
7 4 (23.53%) Mobile Device Management
8 3 (17.65%) ITIL
8 3 (17.65%) Windows XP
8 3 (17.65%) MS Exchange
8 3 (17.65%) LAN
8 3 (17.65%) WAN
8 3 (17.65%) VPN
8 3 (17.65%) SLA
8 3 (17.65%) Cisco
8 3 (17.65%) A+ Certification
8 3 (17.65%) Windows Server 2003
8 3 (17.65%) Network+ Certification
8 3 (17.65%) Windows Server 2012
8 3 (17.65%) Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) Exchange Server 2010
1 3 (17.65%) MS Exchange
2 1 (5.88%) Exchange Server 2007
Applications
1 4 (23.53%) Microsoft Office
Cloud Services
1 6 (35.29%) Office 365
Communications & Networking
1 4 (23.53%) Firewall
1 4 (23.53%) TCP/IP
2 3 (17.65%) LAN
2 3 (17.65%) VPN
2 3 (17.65%) WAN
3 2 (11.76%) DHCP
3 2 (11.76%) DNS
3 2 (11.76%) Internet
4 1 (5.88%) IPsec
4 1 (5.88%) PPTP
General
1 5 (29.41%) Finance
2 1 (5.88%) Advertising
Miscellaneous
1 4 (23.53%) Analytical Skills
2 1 (5.88%) Client/Server
Operating Systems
1 16 (94.12%) Windows
2 11 (64.71%) Windows 7
3 7 (41.18%) Windows 8
4 6 (35.29%) Windows Server
5 4 (23.53%) Windows 10
6 3 (17.65%) Windows Server 2003
6 3 (17.65%) Windows Server 2012
6 3 (17.65%) Windows XP
7 2 (11.76%) Windows Server 2008
8 1 (5.88%) Linux
Processes & Methodologies
1 4 (23.53%) Mobile Device Management
1 4 (23.53%) Service Delivery
2 3 (17.65%) ITIL
3 2 (11.76%) Customer Requirements
3 2 (11.76%) Network Monitoring
3 2 (11.76%) Release Management
4 1 (5.88%) Break/Fix
4 1 (5.88%) Incident Management
4 1 (5.88%) Service Management
Qualifications
1 3 (17.65%) A+ Certification
1 3 (17.65%) Network+ Certification
2 1 (5.88%) CCNA
2 1 (5.88%) Cisco Certification
2 1 (5.88%) Degree
2 1 (5.88%) ITIL Certification
2 1 (5.88%) Microsoft Certification
2 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 3 (17.65%) SLA
2 2 (11.76%) ISO/IEC 27001
System Software
1 14 (82.35%) Active Directory
2 4 (23.53%) VMware Infrastructure
3 1 (5.88%) Firmware
3 1 (5.88%) Hyper-V
3 1 (5.88%) XenServer
Systems Management
1 1 (5.88%) NetBackup
Vendors
1 11 (64.71%) Microsoft
2 6 (35.29%) VMware
3 3 (17.65%) Cisco
4 2 (11.76%) Avaya
4 2 (11.76%) WatchGuard
5 1 (5.88%) Citrix
5 1 (5.88%) Dell
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: c. £16K
Posted: 2 days ago
Newport, Gwent
Computer Recruiter Ltd
Salary: £22-24K
Posted: 3 days ago