Period
to 21 November 2017

The median annual salary for a 1st Line Support Engineer was £19,000 in advertised job vacancies in the North West during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > North West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 328 364 356
Rank change year-on-year +36 -8 +20
Permanent jobs requiring a 1st Line Support Engineer 36 3 12
As % of all permanent IT jobs advertised in the North West 0.27% 0.024% 0.093%
As % of the Job Titles category 0.28% 0.025% 0.096%
Number of salaries quoted 33 3 12
North West median annual salary £19,000 £16,500 £18,500
Median salary % change year-on-year +15.15% -10.81% -5.13%
10th Percentile £16,750 £14,050 £17,500
90th Percentile £23,700 £17,750 £21,500
England median annual salary £21,500 £22,500 £22,500
% change year-on-year -4.44% - +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12881 12066 12498
% of permanent IT jobs with a recognized job title 96.62% 97.00% 96.58%
Number of salaries quoted 10316 10146 10375
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Engineer
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support Engineer in the North West

1st Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the North West.

Salary trend for 1st Line Support Engineer in the North West

1st Line Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing 1st Line Support Engineer in the North West over the 6 months to 21 November 2017.

Salary histogram for 1st Line Support Engineer in the North West

1st Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the North West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 22 £18,500 +2.78%
Cheshire -24 7 £19,500 +39.29%
Lancashire - 4 £17,750 -
Merseyside +20 2 - -
Cumbria - 1 £23,500 -
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 November 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support Engineer in the job title.

1 27 (75.00%) Active Directory
1 27 (75.00%) Windows
2 22 (61.11%) Microsoft Certification
3 21 (58.33%) Microsoft Office
4 20 (55.56%) ITIL
4 20 (55.56%) TCP/IP
4 20 (55.56%) Windows Server
5 19 (52.78%) Office 365
5 19 (52.78%) VMware
6 18 (50.00%) Firewall
6 18 (50.00%) WAN
6 18 (50.00%) Cisco
6 18 (50.00%) MCP
6 18 (50.00%) LAN
6 18 (50.00%) MCSE
6 18 (50.00%) Hyper-V
7 17 (47.22%) MCSA
8 10 (27.78%) Microsoft
8 10 (27.78%) MS Exchange
9 8 (22.22%) Windows Server 2008
9 8 (22.22%) Exchange Server 2010
10 7 (19.44%) Windows Server 2012
10 7 (19.44%) Degree
10 7 (19.44%) CRM
11 6 (16.67%) SLA
12 5 (13.89%) DNS
12 5 (13.89%) SCCM
13 4 (11.11%) CCENT
13 4 (11.11%) Exchange Server 2007
13 4 (11.11%) Windows 7

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (27.78%) MS Exchange
2 8 (22.22%) Exchange Server 2010
3 4 (11.11%) Exchange Server 2007
4 1 (2.78%) Exchange Server 2003
4 1 (2.78%) Exchange Server 2013
4 1 (2.78%) SharePoint
4 1 (2.78%) Skype for Business
Applications
1 21 (58.33%) Microsoft Office
Cloud Services
1 19 (52.78%) Office 365
Communications & Networking
1 20 (55.56%) TCP/IP
2 18 (50.00%) Firewall
2 18 (50.00%) LAN
2 18 (50.00%) WAN
3 5 (13.89%) DNS
4 4 (11.11%) PBX
5 1 (2.78%) DHCP
5 1 (2.78%) Internet
General
1 4 (11.11%) Telecoms
2 1 (2.78%) Finance
Miscellaneous
1 4 (11.11%) Computer Science
1 4 (11.11%) Data Centre
2 1 (2.78%) Driving Licence
2 1 (2.78%) Virtual Team
Operating Systems
1 27 (75.00%) Windows
2 20 (55.56%) Windows Server
3 8 (22.22%) Windows Server 2008
4 7 (19.44%) Windows Server 2012
5 4 (11.11%) Windows 7
6 1 (2.78%) Windows 10
6 1 (2.78%) Windows 8
6 1 (2.78%) Windows Server 2003
Processes & Methodologies
1 20 (55.56%) ITIL
2 7 (19.44%) CRM
3 3 (8.33%) Information Security
4 1 (2.78%) Configuration Management
4 1 (2.78%) ERP
4 1 (2.78%) Incident Management
4 1 (2.78%) Migration
4 1 (2.78%) Network Monitoring
4 1 (2.78%) Problem Management
4 1 (2.78%) Statistics
Qualifications
1 22 (61.11%) Microsoft Certification
2 18 (50.00%) MCP
2 18 (50.00%) MCSE
3 17 (47.22%) MCSA
4 7 (19.44%) Degree
5 4 (11.11%) CCENT
5 4 (11.11%) CCNA
5 4 (11.11%) Cisco Certification
5 4 (11.11%) MCITP
6 1 (2.78%) Security Cleared
Quality Assurance & Compliance
1 6 (16.67%) SLA
System Software
1 27 (75.00%) Active Directory
2 18 (50.00%) Hyper-V
Systems Management
1 5 (13.89%) SCCM
Vendors
1 19 (52.78%) VMware
2 18 (50.00%) Cisco
3 10 (27.78%) Microsoft