Period
to 22 November 2017

The median annual salary for a 1st Line Support Technician was £19,250 in advertised job vacancies in the North West during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 368 350 347
Rank change year-on-year -18 -3 +26
Permanent jobs requiring a 1st Line Support Technician 10 9 10
As % of all permanent IT jobs advertised in the North West 0.075% 0.072% 0.078%
As % of the Job Titles category 0.078% 0.074% 0.080%
Number of salaries quoted 6 9 10
North West median annual salary £19,250 £24,000 £19,500
Median salary % change year-on-year -19.79% +23.08% +8.33%
10th Percentile £17,875 £18,250 £16,200
90th Percentile £22,375 £26,000 £25,000
England median annual salary £21,000 £22,000 £20,000
% change year-on-year -4.55% +10.00% +1.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12848 12139 12423
% of permanent IT jobs with a recognized job title 96.64% 97.00% 96.58%
Number of salaries quoted 10290 10208 10309
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

1st Line Support Technician
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support Technician in the North West

1st Line Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in the North West.

Salary trend for 1st Line Support Technician in the North West

1st Line Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 6 £20,000 -
Manchester -20 4 £18,250 -23.96%
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 November 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support Technician in the job title.

1 9 (90.00%) Windows
2 8 (80.00%) Microsoft
3 7 (70.00%) Microsoft Office
3 7 (70.00%) MS Exchange
4 6 (60.00%) Degree
5 5 (50.00%) Windows Server
5 5 (50.00%) Windows 7
5 5 (50.00%) Active Directory
5 5 (50.00%) SQL
6 3 (30.00%) TCP/IP
6 3 (30.00%) Microsoft Excel
6 3 (30.00%) ERP
6 3 (30.00%) ITIL
6 3 (30.00%) Sage
6 3 (30.00%) Change Management
6 3 (30.00%) Capacity Planning
6 3 (30.00%) Computer Science
6 3 (30.00%) Sage 1000
6 3 (30.00%) Virtual Machines
6 3 (30.00%) Performance Tuning
6 3 (30.00%) Performance Monitoring
7 2 (20.00%) Driving Licence
7 2 (20.00%) Master's Degree
7 2 (20.00%) Time Management
7 2 (20.00%) VMware Infrastructure
7 2 (20.00%) Windows Server 2008
7 2 (20.00%) Microsoft Virtual Server
7 2 (20.00%) Exchange Server 2010
7 2 (20.00%) Windows 8
7 2 (20.00%) Windows Server 2012

1st Line Support Technician Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (70.00%) MS Exchange
2 2 (20.00%) Exchange Server 2010
Applications
1 7 (70.00%) Microsoft Office
2 3 (30.00%) Microsoft Excel
Business Applications
1 3 (30.00%) Sage 1000
Communications & Networking
1 3 (30.00%) TCP/IP
2 1 (10.00%) IP Telephony
2 1 (10.00%) LAN
Miscellaneous
1 3 (30.00%) Computer Science
2 2 (20.00%) Driving Licence
3 1 (10.00%) User Experience
Operating Systems
1 9 (90.00%) Windows
2 5 (50.00%) Windows 7
2 5 (50.00%) Windows Server
3 2 (20.00%) Windows 8
3 2 (20.00%) Windows Server 2008
3 2 (20.00%) Windows Server 2012
4 1 (10.00%) Windows 10
4 1 (10.00%) Windows XP
Processes & Methodologies
1 3 (30.00%) Capacity Planning
1 3 (30.00%) Change Management
1 3 (30.00%) ERP
1 3 (30.00%) ITIL
1 3 (30.00%) Performance Monitoring
1 3 (30.00%) Performance Tuning
2 2 (20.00%) Time Management
3 1 (10.00%) Asset Management
3 1 (10.00%) ITSM
3 1 (10.00%) Service Management
3 1 (10.00%) Stakeholder Management
Programming Languages
1 5 (50.00%) SQL
Qualifications
1 6 (60.00%) Degree
2 2 (20.00%) Master's Degree
2 2 (20.00%) MCSE
2 2 (20.00%) Microsoft Certification
System Software
1 5 (50.00%) Active Directory
2 3 (30.00%) Virtual Machines
3 2 (20.00%) Microsoft Virtual Server
3 2 (20.00%) VMware Infrastructure
Vendors
1 8 (80.00%) Microsoft
2 3 (30.00%) Sage
3 2 (20.00%) VMware