The median annual salary for a 1st Line Support Technician was £21,500 in advertised job vacancies in the North West during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
England / North West
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 267 231 246
Rank change year-on-year -36 +15  
Permanent jobs requiring a 1st Line Support Technician 10 6 4
As % of all permanent IT jobs advertised in the North West 0.15% 0.11% 0.063%
As % of the Job Titles category 0.15% 0.11% 0.065%
Number of salaries quoted 8 6 4
Median salary £21,500 £19,750 £21,250
Median salary % change year-on-year +8.86% -7.05%  
90% offered a salary of more than £18,000 £18,500 £18,500
10% offered a salary of more than £22,000 £20,000 £24,700
UK excluding London median salary £19,500 £19,500 £19,000
% change year-on-year - +2.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6631 5495 6111
As % of all permanent IT job vacancies advertised in the North West 96.58% 97.78% 96.88%
Number of salaries quoted 5421 4663 4986
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Technician
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in the North West

1st Line Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in the North West.

Salary trend for 1st Line Support Technician in the North West

1st Line Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the North West region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -32 8 £21,500 +8.86%
Cheshire - 2 - -
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 27 June 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support Technician in the job title.

1 15 (100.00%) Windows
2 14 (93.33%) Microsoft Office
3 13 (86.67%) Active Directory
4 11 (73.33%) Microsoft
5 10 (66.67%) MS Exchange
6 9 (60.00%) Windows 8
7 8 (53.33%) Windows 7
7 8 (53.33%) ITIL
8 6 (40.00%) Windows Server 2003
9 5 (33.33%) Configuration Management
9 5 (33.33%) Service Management
9 5 (33.33%) SLA
9 5 (33.33%) Cisco
9 5 (33.33%) SQL
9 5 (33.33%) Citrix
9 5 (33.33%) ITIL Certification
9 5 (33.33%) Apple
9 5 (33.33%) Terminal Server
9 5 (33.33%) CMDB
9 5 (33.33%) Exchange Server 2010
9 5 (33.33%) Degree
9 5 (33.33%) Windows Server
10 4 (26.67%) Service Delivery Management
10 4 (26.67%) Software Distribution
10 4 (26.67%) User Experience
10 4 (26.67%) Time Management
10 4 (26.67%) Change Control
10 4 (26.67%) Service Delivery
11 3 (20.00%) VMware
11 3 (20.00%) Microsoft Certification

1st Line Support Technician Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (66.67%) MS Exchange
2 5 (33.33%) Exchange Server 2010
Applications
1 14 (93.33%) Microsoft Office
2 2 (13.33%) Microsoft Excel
Business Applications
1 2 (13.33%) Sage 1000
Cloud Services
1 1 (6.67%) Office 365
Database & Business Intelligence
1 1 (6.67%) FileMaker
General
1 2 (13.33%) Finance
Miscellaneous
1 5 (33.33%) CMDB
2 4 (26.67%) User Experience
3 3 (20.00%) Driving Licence
4 2 (13.33%) Computer Science
Operating Systems
1 15 (100.00%) Windows
2 9 (60.00%) Windows 8
3 8 (53.33%) Windows 7
4 6 (40.00%) Windows Server 2003
5 5 (33.33%) Windows Server
6 1 (6.67%) Windows 10
6 1 (6.67%) Windows Vista
6 1 (6.67%) Windows XP
Processes & Methodologies
1 8 (53.33%) ITIL
2 5 (33.33%) Configuration Management
2 5 (33.33%) Service Management
3 4 (26.67%) Change Control
3 4 (26.67%) Service Delivery
3 4 (26.67%) Service Delivery Management
3 4 (26.67%) Software Distribution
3 4 (26.67%) Time Management
4 2 (13.33%) Capacity Planning
4 2 (13.33%) Change Management
4 2 (13.33%) ERP
4 2 (13.33%) Performance Monitoring
4 2 (13.33%) Performance Tuning
Programming Languages
1 5 (33.33%) SQL
Qualifications
1 5 (33.33%) Degree
1 5 (33.33%) ITIL Certification
2 3 (20.00%) Master's Degree
2 3 (20.00%) MCSE
2 3 (20.00%) Microsoft Certification
3 1 (6.67%) Cisco Certification
Quality Assurance & Compliance
1 5 (33.33%) SLA
System Software
1 13 (86.67%) Active Directory
2 5 (33.33%) Terminal Server
3 3 (20.00%) Microsoft Virtual Server
3 3 (20.00%) VMware Infrastructure
4 2 (13.33%) Virtual Machines
Systems Management
1 1 (6.67%) WSUS
Vendors
1 11 (73.33%) Microsoft
2 5 (33.33%) Apple
2 5 (33.33%) Cisco
2 5 (33.33%) Citrix
3 3 (20.00%) Sage
3 3 (20.00%) VMware
4 1 (6.67%) Panasonic