The median annual salary for a 1st Line Support Technician was £21,000 in advertised job vacancies in England during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK / England
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 825 852 920
Rank change year-on-year +27 +68  
Permanent jobs requiring a 1st Line Support Technician 19 66 27
As % of all permanent IT jobs advertised in England 0.024% 0.067% 0.027%
As % of the Job Titles category 0.025% 0.070% 0.028%
Number of salaries quoted 18 65 24
Median salary £21,000 £20,000 £18,250
Median salary % change year-on-year +5.00% +9.58%  
90% offered a salary of more than £19,500 £16,500 £18,000
10% offered a salary of more than £25,000 £24,000 £23,250
UK excluding London median salary £20,000 £20,000 £18,000
% change year-on-year - +11.11%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77233 94416 96917
As % of all permanent IT job vacancies advertised in England 96.29% 96.45% 96.66%
Number of salaries quoted 64704 79862 79959
Median salary £45,500 £46,000 £45,000
Median salary % change year-on-year -1.08% +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

1st Line Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in England.

Salary trend for 1st Line Support Technician in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +24 6 £19,750 +19.69% 1
North West -4 5 £21,000 +2.43% 1
South East +38 3 £20,000 -
Yorkshire +30 2 £25,000 +38.88% 1
East of England +17 2 £21,500 -6.52%
London +58 1 £27,500 +14.58%
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 29 March 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Technician in the job title.

1 44 (77.19%) Windows
2 35 (61.40%) Microsoft
2 35 (61.40%) Active Directory
3 19 (33.33%) Windows 7
3 19 (33.33%) MS Office
4 17 (29.82%) VPN
5 16 (28.07%) MS Excel
6 12 (21.05%) DNS
6 12 (21.05%) Citrix
7 11 (19.30%) Windows XP
7 11 (19.30%) TCP/IP
7 11 (19.30%) Internet
8 9 (15.79%) Windows Server
8 9 (15.79%) FTP
9 8 (14.04%) HP
9 8 (14.04%) Dell
9 8 (14.04%) MS Exchange
9 8 (14.04%) Windows Server 2003
9 8 (14.04%) Windows Server 2012
9 8 (14.04%) Windows Server 2008
10 7 (12.28%) iPad
10 7 (12.28%) Service Management
10 7 (12.28%) Firewall
10 7 (12.28%) SLA
11 6 (10.53%) WAN
11 6 (10.53%) Law
11 6 (10.53%) Windows 8
12 5 (8.77%) Email Filtering
12 5 (8.77%) Web Filtering
12 5 (8.77%) Root Cause Analysis

1st Line Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) MS Exchange
2 5 (8.77%) Exchange Server 2010
Applications
1 19 (33.33%) MS Office
2 16 (28.07%) MS Excel
Business Applications
1 1 (1.75%) SAP Business One
Cloud Services
1 4 (7.02%) Office 365
2 3 (5.26%) Dropbox
Communications & Networking
1 17 (29.82%) VPN
2 12 (21.05%) DNS
3 11 (19.30%) Internet
3 11 (19.30%) TCP/IP
4 9 (15.79%) FTP
5 7 (12.28%) Firewall
6 6 (10.53%) WAN
7 5 (8.77%) Remote Desktop
8 4 (7.02%) DHCP
9 3 (5.26%) PABX
10 1 (1.75%) IPsec
10 1 (1.75%) IPv4
10 1 (1.75%) VoIP
Database & Business Intelligence
1 1 (1.75%) Crystal Reports
1 1 (1.75%) FileMaker
1 1 (1.75%) SQL Server
Development Applications
1 1 (1.75%) JIRA
General
1 6 (10.53%) Law
2 4 (7.02%) Legal
2 4 (7.02%) Marketing
3 3 (5.26%) Finance
4 2 (3.51%) Back Office
5 1 (1.75%) Manufacturing
5 1 (1.75%) Publishing
Miscellaneous
1 7 (12.28%) iPad
2 4 (7.02%) CMDB
3 2 (3.51%) User Experience
4 1 (1.75%) AS400
4 1 (1.75%) Chip and PIN
4 1 (1.75%) Smartphone
Operating Systems
1 44 (77.19%) Windows
2 19 (33.33%) Windows 7
3 11 (19.30%) Windows XP
4 9 (15.79%) Windows Server
5 8 (14.04%) Windows Server 2003
5 8 (14.04%) Windows Server 2008
5 8 (14.04%) Windows Server 2012
6 6 (10.53%) Windows 8
7 5 (8.77%) Windows 10
8 1 (1.75%) Windows Vista
Processes & Methodologies
1 7 (12.28%) Service Management
2 5 (8.77%) Email Filtering
2 5 (8.77%) ITIL
2 5 (8.77%) Kalman Filter
2 5 (8.77%) Root Cause Analysis
2 5 (8.77%) Web Filtering
3 4 (7.02%) Case Management
3 4 (7.02%) Change Control
3 4 (7.02%) Configuration Management
3 4 (7.02%) DNA
3 4 (7.02%) Stakeholder Management
4 3 (5.26%) Service Delivery
4 3 (5.26%) Time Management
5 2 (3.51%) Mathematics
6 1 (1.75%) CAD
6 1 (1.75%) CRM
6 1 (1.75%) ERP
6 1 (1.75%) Network Monitoring
6 1 (1.75%) Software Distribution
Programming Languages
1 4 (7.02%) C
2 1 (1.75%) SQL
2 1 (1.75%) VBScript
Qualifications
1 4 (7.02%) ITIL Certification
2 3 (5.26%) A+ Certification
2 3 (5.26%) Microsoft Certification
2 3 (5.26%) Network+ Certification
Quality Assurance & Compliance
1 7 (12.28%) SLA
System Software
1 35 (61.40%) Active Directory
2 4 (7.02%) Terminal Server
Systems Management
1 3 (5.26%) Systems Management Server (SMS)
2 1 (1.75%) WSUS
Vendors
1 35 (61.40%) Microsoft
2 12 (21.05%) Citrix
3 8 (14.04%) Dell
3 8 (14.04%) HP
4 5 (8.77%) Cisco
4 5 (8.77%) VMware
5 3 (5.26%) Apple
6 2 (3.51%) SAP
7 1 (1.75%) Adobe
7 1 (1.75%) LANDesk
7 1 (1.75%) Panasonic
7 1 (1.75%) Polycom
7 1 (1.75%) RedPrairie
7 1 (1.75%) Remedy
7 1 (1.75%) Sage
7 1 (1.75%) Salesforce.com
7 1 (1.75%) ServiceNow
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £24000 per annum + Benefits
Posted: 6 days ago
Dewsbury, West Yorkshire
Itecco
Salary: £18000 - £20000 per annum + gym / pension / insurance
Posted: 6 days ago
Swindon
Recruitment Revolution Limited
Salary: £23,000 Per Annum + Benefits Package
Posted: 27 days ago