The median annual salary for a 1st Line Support Technician was £19,500 in advertised job vacancies in England during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK / England
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 825 863 896
Rank change year-on-year +38 +33  
Permanent jobs requiring a 1st Line Support Technician 41 48 57
As % of all permanent IT jobs advertised in England 0.049% 0.052% 0.056%
As % of the Job Titles category 0.051% 0.054% 0.057%
Number of salaries quoted 34 43 55
Median salary £19,500 £19,500 £19,000
Median salary % change year-on-year - +2.63%  
90% offered a salary of more than £18,000 £16,800 £16,750
10% offered a salary of more than £22,000 £23,800 £32,500
UK excluding London median salary £19,500 £19,500 £19,000
% change year-on-year - +2.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80401 89287 99134
As % of all permanent IT job vacancies advertised in England 95.98% 96.53% 96.61%
Number of salaries quoted 66065 76163 82600
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in England.

Salary trend for 1st Line Support Technician in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +43 12 £19,000 -12.64% 2
North West -36 10 £21,500 +8.86%
South West -1 8 £19,500 +16.41% 1
Yorkshire +2 5 £22,000 +12.82%
East of England -15 4 £20,000 -11.11%
London +34 2 £18,500 -12.94%
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 June 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Technician in the job title.

1 48 (80.00%) Windows
2 35 (58.33%) Active Directory
3 29 (48.33%) Microsoft
4 27 (45.00%) Microsoft Office
5 18 (30.00%) Windows 7
6 15 (25.00%) ITIL
7 13 (21.67%) MS Exchange
7 13 (21.67%) Windows 8
7 13 (21.67%) Windows Server
8 12 (20.00%) Citrix
9 11 (18.33%) Apple
10 10 (16.67%) VMware
11 8 (13.33%) ITIL Certification
11 8 (13.33%) Windows 10
12 7 (11.67%) Service Management
12 7 (11.67%) Finance
12 7 (11.67%) Firewall
12 7 (11.67%) Microsoft Certification
12 7 (11.67%) SLA
12 7 (11.67%) Cisco
13 6 (10.00%) Windows XP
13 6 (10.00%) SQL
13 6 (10.00%) Service Delivery
13 6 (10.00%) Windows Server 2003
13 6 (10.00%) iPad
13 6 (10.00%) Time Management
14 5 (8.33%) Windows Server 2012
14 5 (8.33%) CMDB
14 5 (8.33%) Degree
14 5 (8.33%) VMware Infrastructure

1st Line Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (21.67%) MS Exchange
2 5 (8.33%) Exchange Server 2010
3 1 (1.67%) SharePoint
Applications
1 27 (45.00%) Microsoft Office
2 2 (3.33%) Microsoft Excel
Business Applications
1 2 (3.33%) Sage 1000
2 1 (1.67%) SAP Business One
Cloud Services
1 3 (5.00%) Office 365
2 1 (1.67%) Mimecast
Communications & Networking
1 7 (11.67%) Firewall
2 5 (8.33%) VPN
3 4 (6.67%) Remote Desktop
3 4 (6.67%) TCP/IP
4 3 (5.00%) DHCP
4 3 (5.00%) DNS
4 3 (5.00%) PABX
5 2 (3.33%) FTP
5 2 (3.33%) Internet
6 1 (1.67%) LAN
6 1 (1.67%) SAN
6 1 (1.67%) SNMP
6 1 (1.67%) VLAN
6 1 (1.67%) VoIP
6 1 (1.67%) WAN
6 1 (1.67%) Wi-Fi
6 1 (1.67%) Wireless
Database & Business Intelligence
1 1 (1.67%) Crystal Reports
1 1 (1.67%) FileMaker
General
1 7 (11.67%) Finance
2 4 (6.67%) Law
3 2 (3.33%) Back Office
3 2 (3.33%) Legal
4 1 (1.67%) Retail
Miscellaneous
1 6 (10.00%) iPad
2 5 (8.33%) CMDB
3 4 (6.67%) Driving Licence
3 4 (6.67%) User Experience
4 3 (5.00%) Smartphone
5 2 (3.33%) Computer Science
6 1 (1.67%) Analytical Skills
6 1 (1.67%) iPhone
Operating Systems
1 48 (80.00%) Windows
2 18 (30.00%) Windows 7
3 13 (21.67%) Windows 8
3 13 (21.67%) Windows Server
4 8 (13.33%) Windows 10
5 6 (10.00%) Windows Server 2003
5 6 (10.00%) Windows XP
6 5 (8.33%) Windows Server 2012
7 4 (6.67%) Android
7 4 (6.67%) Windows Server 2008
8 3 (5.00%) Apple iOS
8 3 (5.00%) Mac OS X
9 1 (1.67%) Windows 2000 Server
9 1 (1.67%) Windows Vista
Processes & Methodologies
1 15 (25.00%) ITIL
2 7 (11.67%) Service Management
3 6 (10.00%) Service Delivery
3 6 (10.00%) Time Management
4 5 (8.33%) Change Control
4 5 (8.33%) Configuration Management
5 4 (6.67%) Service Delivery Management
5 4 (6.67%) Software Distribution
6 3 (5.00%) Business Development
6 3 (5.00%) Case Management
6 3 (5.00%) Email Filtering
6 3 (5.00%) ERP
6 3 (5.00%) Incident Management
6 3 (5.00%) ITSM
6 3 (5.00%) Kalman Filter
6 3 (5.00%) Web Filtering
7 2 (3.33%) Capacity Planning
7 2 (3.33%) Mathematics
7 2 (3.33%) Root Cause Analysis
7 2 (3.33%) Stakeholder Management
Programming Languages
1 6 (10.00%) SQL
2 4 (6.67%) PowerShell
3 3 (5.00%) C
4 1 (1.67%) VBScript
Qualifications
1 8 (13.33%) ITIL Certification
2 7 (11.67%) Microsoft Certification
3 5 (8.33%) Degree
4 4 (6.67%) MCITP
5 3 (5.00%) A+ Certification
5 3 (5.00%) Master's Degree
5 3 (5.00%) MCDST
5 3 (5.00%) MCSE
6 2 (3.33%) DBS Check
7 1 (1.67%) Cisco Certification
7 1 (1.67%) MCP
Quality Assurance & Compliance
1 7 (11.67%) SLA
System Software
1 35 (58.33%) Active Directory
2 5 (8.33%) Terminal Server
2 5 (8.33%) VMware Infrastructure
3 3 (5.00%) Microsoft Virtual Server
4 2 (3.33%) Virtual Machines
5 1 (1.67%) Hyper-V
5 1 (1.67%) VMware ESXi
5 1 (1.67%) vSphere
5 1 (1.67%) XenDesktop
Systems Management
1 2 (3.33%) SCCM
1 2 (3.33%) WSUS
2 1 (1.67%) MAILsweeper
Vendors
1 29 (48.33%) Microsoft
2 12 (20.00%) Citrix
3 11 (18.33%) Apple
4 10 (16.67%) VMware
5 7 (11.67%) Cisco
6 4 (6.67%) HP
7 3 (5.00%) LANDesk
7 3 (5.00%) Sage
8 2 (3.33%) SAP
9 1 (1.67%) Avaya
9 1 (1.67%) Dell
9 1 (1.67%) Panasonic
9 1 (1.67%) ProCurve
9 1 (1.67%) SonicWALL
9 1 (1.67%) Spiceworks
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Salary: £23000 per annum
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Salary: £18000 - £20000 per annum + Bonus + Benefits
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Salary: £22000 per annum
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