Period
to 19 November 2017

The median annual salary for a 1st Line Support Technician was £20,500 in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 1071 1106 1179
Rank change year-on-year +35 +73 +70
Permanent jobs requiring a 1st Line Support Technician 77 83 88
As % of all permanent IT jobs advertised in England 0.046% 0.047% 0.043%
As % of the Job Titles category 0.048% 0.048% 0.044%
Number of salaries quoted 66 75 87
England median annual salary £20,500 £22,000 £20,000
Median salary % change year-on-year -6.82% +10.00% +1.27%
10th Percentile £17,500 £16,850 £15,750
90th Percentile £25,500 £26,000 £32,500
UK median annual salary £20,000 £22,000 £20,000
% change year-on-year -9.09% +10.00% +2.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159903 171823 198391
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.50%
Number of salaries quoted 129207 145031 166378
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

1st Line Support Technician
Job Vacancy Trend in England

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in England.

Salary trend for 1st Line Support Technician in England

1st Line Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Technician in England over the 6 months to 19 November 2017.

Salary histogram for 1st Line Support Technician in England

1st Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +57 24 £19,500 -13.33% 1
North of England -3 15 £20,000 -8.05%
East of England +22 13 £20,000 -9.09% 1
South West +34 11 £21,750 +8.75%
Midlands +33 11 £21,000 +16.67%
North West -1 11 £18,500 -22.92%
East Midlands +36 10 £21,000 +16.67%
Yorkshire +17 3 £22,000 +12.82%
London -3 3 £26,500 +15.22%
West Midlands +12 1 £18,000 -10.00%
North East - 1 £20,000 -
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Technician in the job title.

1 62 (80.52%) Windows
2 47 (61.04%) Active Directory
3 32 (41.56%) Microsoft Office
3 32 (41.56%) Microsoft
4 27 (35.06%) Windows 7
5 18 (23.38%) Windows 10
6 17 (22.08%) MS Exchange
7 15 (19.48%) TCP/IP
7 15 (19.48%) ITIL
8 14 (18.18%) Office 365
9 13 (16.88%) Windows 8
9 13 (16.88%) SQL
10 11 (14.29%) Windows Server
11 10 (12.99%) Apple
11 10 (12.99%) VMware
11 10 (12.99%) Degree
12 9 (11.69%) VMware Infrastructure
12 9 (11.69%) DHCP
12 9 (11.69%) DNS
13 8 (10.39%) Microsoft Certification
13 8 (10.39%) A+ Certification
13 8 (10.39%) Firewall
13 8 (10.39%) Windows Server 2012
14 7 (9.09%) Network Monitoring
14 7 (9.09%) Windows XP
15 6 (7.79%) SQL Server
15 6 (7.79%) VLAN
16 5 (6.49%) Driving Licence
16 5 (6.49%) Wireless
16 5 (6.49%) Information Security

1st Line Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.08%) MS Exchange
2 4 (5.19%) SharePoint
3 3 (3.90%) Exchange Server 2010
3 3 (3.90%) Skype for Business
4 1 (1.30%) Blackberry Enterprise Server
4 1 (1.30%) Exchange Server 2003
4 1 (1.30%) Exchange Server 2013
4 1 (1.30%) WordPress
Applications
1 32 (41.56%) Microsoft Office
2 4 (5.19%) Microsoft Excel
3 1 (1.30%) Microsoft PowerPoint
Business Applications
1 3 (3.90%) Sage 1000
Cloud Services
1 14 (18.18%) Office 365
Communications & Networking
1 15 (19.48%) TCP/IP
2 9 (11.69%) DHCP
2 9 (11.69%) DNS
3 8 (10.39%) Firewall
4 6 (7.79%) VLAN
5 5 (6.49%) LAN
5 5 (6.49%) WAN
5 5 (6.49%) Wireless
6 3 (3.90%) Internet
6 3 (3.90%) IP Telephony
6 3 (3.90%) Skype
6 3 (3.90%) VoIP
6 3 (3.90%) VPN
6 3 (3.90%) Wi-Fi
7 2 (2.60%) Broadband
8 1 (1.30%) FTP
8 1 (1.30%) MPLS
8 1 (1.30%) Remote Desktop
8 1 (1.30%) SAN
8 1 (1.30%) SNMP
Database & Business Intelligence
1 6 (7.79%) SQL Server
2 1 (1.30%) MS Access
General
1 4 (5.19%) Finance
1 4 (5.19%) Legal
2 3 (3.90%) Retail
3 2 (2.60%) Pharmaceutical
3 2 (2.60%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.30%) CSS
1 1 (1.30%) HTML
Miscellaneous
1 5 (6.49%) Driving Licence
1 5 (6.49%) Replication
1 5 (6.49%) Smartphone
2 4 (5.19%) AS400
3 3 (3.90%) Analytical Skills
3 3 (3.90%) Computer Science
4 2 (2.60%) iPad
4 2 (2.60%) iPhone
4 2 (2.60%) Management Information System
5 1 (1.30%) Blackberry
5 1 (1.30%) BYOD
5 1 (1.30%) Data Centre
5 1 (1.30%) DTCC
5 1 (1.30%) Enterprise Software
5 1 (1.30%) User Experience
5 1 (1.30%) Virtual Team
Operating Systems
1 62 (80.52%) Windows
2 27 (35.06%) Windows 7
3 18 (23.38%) Windows 10
4 13 (16.88%) Windows 8
5 11 (14.29%) Windows Server
6 8 (10.39%) Windows Server 2012
7 7 (9.09%) Windows XP
8 5 (6.49%) Android
8 5 (6.49%) Windows Server 2008
9 3 (3.90%) Apple iOS
9 3 (3.90%) Mac OS X
10 2 (2.60%) Windows Server 2003
11 1 (1.30%) Linux
11 1 (1.30%) SUSE
11 1 (1.30%) Windows 2000 Server
Processes & Methodologies
1 15 (19.48%) ITIL
2 7 (9.09%) Network Monitoring
3 5 (6.49%) Information Security
3 5 (6.49%) Service Management
4 4 (5.19%) Change Management
4 4 (5.19%) Incident Management
4 4 (5.19%) ITSM
5 3 (3.90%) Business Development
5 3 (3.90%) Capacity Planning
5 3 (3.90%) Change Control
5 3 (3.90%) ERP
5 3 (3.90%) Performance Monitoring
5 3 (3.90%) Performance Tuning
5 3 (3.90%) Time Management
5 3 (3.90%) Trend Analysis
6 2 (2.60%) E-Commerce
6 2 (2.60%) Hardware Maintenance
6 2 (2.60%) Mentoring
7 1 (1.30%) Quality Management
7 1 (1.30%) Service Delivery
Programming Languages
1 13 (16.88%) SQL
2 4 (5.19%) PowerShell
3 1 (1.30%) JavaScript
3 1 (1.30%) PHP
3 1 (1.30%) T-SQL
Qualifications
1 10 (12.99%) Degree
2 8 (10.39%) A+ Certification
2 8 (10.39%) Microsoft Certification
3 5 (6.49%) MCP
4 4 (5.19%) MCITP
5 3 (3.90%) ITIL Certification
5 3 (3.90%) Master's Degree
5 3 (3.90%) MCDST
5 3 (3.90%) MCSE
6 2 (2.60%) DBS Check
7 1 (1.30%) ITIL Foundation Certificate
7 1 (1.30%) Network+ Certification
7 1 (1.30%) Security Cleared
Quality Assurance & Compliance
1 4 (5.19%) SLA
2 1 (1.30%) ISO 9001
2 1 (1.30%) ISO/IEC 27001
System Software
1 47 (61.04%) Active Directory
2 9 (11.69%) VMware Infrastructure
3 4 (5.19%) VMware ESXi
3 4 (5.19%) vSphere
4 3 (3.90%) Microsoft Virtual Server
4 3 (3.90%) Virtual Machines
5 2 (2.60%) Hyper-V
6 1 (1.30%) Terminal Services
6 1 (1.30%) Xen
Systems Management
1 3 (3.90%) vCenter Server
2 1 (1.30%) MAILsweeper
2 1 (1.30%) McAfee ePO
2 1 (1.30%) Norton AntiVirus
2 1 (1.30%) Systems Management Server (SMS)
2 1 (1.30%) WSUS
Vendors
1 32 (41.56%) Microsoft
2 10 (12.99%) Apple
2 10 (12.99%) VMware
3 5 (6.49%) HP
4 4 (5.19%) Veeam
5 3 (3.90%) Citrix
5 3 (3.90%) LANDesk
5 3 (3.90%) Oracle
5 3 (3.90%) Sage
6 2 (2.60%) Dell
6 2 (2.60%) Mitel
6 2 (2.60%) SonicWALL
7 1 (1.30%) Avaya
7 1 (1.30%) Cisco
7 1 (1.30%) Kaspersky
7 1 (1.30%) McAfee
7 1 (1.30%) ProCurve
7 1 (1.30%) SAP
7 1 (1.30%) Symantec
7 1 (1.30%) WatchGuard