The median annual salary for a Help Desk Analyst was £22,500 in advertised job vacancies in the North West during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England / North West
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 255 225 233
Rank change year-on-year -30 +8  
Permanent jobs requiring a Help Desk Analyst 16 9 18
As % of all permanent IT jobs advertised in the North West 0.24% 0.16% 0.28%
As % of the Job Titles category 0.25% 0.17% 0.29%
Number of salaries quoted 16 9 14
Median salary £22,500 £20,500 £18,750
Median salary % change year-on-year +9.75% +9.33%  
90% offered a salary of more than £19,500 £18,000 £16,500
10% offered a salary of more than £28,000 £23,000 £22,350
UK excluding London median salary £22,000 £21,500 £21,000
% change year-on-year +2.32% +2.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6527 5416 6176
As % of all permanent IT job vacancies advertised in the North West 96.62% 97.74% 96.82%
Number of salaries quoted 5334 4594 5041
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the North West

Help Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the North West.

Salary trend for Help Desk Analyst in the North West

Help Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Analyst in the North West over the 3 months to 25 June 2017.

Salary histogram for Help Desk Analyst in the North West

Help Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the North West region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 8 £22,500 +3.44% 2
Merseyside - 4 £28,000 - 1
Cheshire -30 2 £20,500 +9.33%
Lancashire - 2 £20,250 -
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 June 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Analyst in the job title.

1 9 (37.50%) ITIL
2 8 (33.33%) Microsoft
2 8 (33.33%) Active Directory
3 7 (29.17%) SLA
4 6 (25.00%) Citrix
4 6 (25.00%) Windows
4 6 (25.00%) Microsoft Office
5 5 (20.83%) Windows 7
5 5 (20.83%) Retail
6 4 (16.67%) Finance
6 4 (16.67%) Cisco
6 4 (16.67%) XenApp
7 3 (12.50%) Microsoft PowerPoint
7 3 (12.50%) SQL Server Integration Services
7 3 (12.50%) Security Cleared
7 3 (12.50%) Payment Gateway
7 3 (12.50%) Office 365
7 3 (12.50%) ServiceNow
7 3 (12.50%) Uniface
7 3 (12.50%) CSS
7 3 (12.50%) HTML
7 3 (12.50%) SQL
7 3 (12.50%) Microsoft Excel
7 3 (12.50%) Crystal Reports
7 3 (12.50%) MS Exchange
7 3 (12.50%) SQL Server Reporting Services
7 3 (12.50%) Telesales
8 2 (8.33%) Investment Banking
8 2 (8.33%) MOS
8 2 (8.33%) Banking

Help Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.50%) MS Exchange
2 1 (4.17%) Exchange Server 2010
2 1 (4.17%) SharePoint
Applications
1 6 (25.00%) Microsoft Office
2 3 (12.50%) Microsoft Excel
2 3 (12.50%) Microsoft PowerPoint
Business Applications
1 3 (12.50%) Payment Gateway
Cloud Services
1 3 (12.50%) Office 365
2 2 (8.33%) G Suite
Communications & Networking
1 2 (8.33%) PBX
2 1 (4.17%) Network Security
2 1 (4.17%) VPN
Database & Business Intelligence
1 3 (12.50%) Crystal Reports
1 3 (12.50%) SQL Server Integration Services
1 3 (12.50%) SQL Server Reporting Services
2 1 (4.17%) SQL Server
General
1 5 (20.83%) Retail
2 4 (16.67%) Finance
3 2 (8.33%) Banking
3 2 (8.33%) Investment Banking
3 2 (8.33%) Law
3 2 (8.33%) Legal
3 2 (8.33%) Telecoms
4 1 (4.17%) German Language
4 1 (4.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (12.50%) CSS
1 3 (12.50%) HTML
Miscellaneous
1 2 (8.33%) Blackberry
1 2 (8.33%) EPoS
1 2 (8.33%) IVR
1 2 (8.33%) PDA
1 2 (8.33%) Video Conferencing
2 1 (4.17%) CMDB
2 1 (4.17%) Driving Licence
2 1 (4.17%) Enterprise Software
Operating Systems
1 6 (25.00%) Windows
2 5 (20.83%) Windows 7
3 2 (8.33%) Windows Server 2003
3 2 (8.33%) Windows XP
4 1 (4.17%) Windows 10
4 1 (4.17%) Windows 8
4 1 (4.17%) Windows Server
4 1 (4.17%) Windows Server 2008
4 1 (4.17%) Windows Server 2012
4 1 (4.17%) Windows Vista
Processes & Methodologies
1 9 (37.50%) ITIL
2 3 (12.50%) Telesales
3 2 (8.33%) Line Management
4 1 (4.17%) Asset Management
4 1 (4.17%) Configuration Management
4 1 (4.17%) CRM
4 1 (4.17%) IT Asset Management
4 1 (4.17%) ITIL V3
4 1 (4.17%) Release Management
4 1 (4.17%) Service Delivery
4 1 (4.17%) Service Management
4 1 (4.17%) Time Management
Programming Languages
1 3 (12.50%) SQL
1 3 (12.50%) Uniface
Qualifications
1 3 (12.50%) Security Cleared
2 2 (8.33%) A+ Certification
2 2 (8.33%) ITIL Certification
2 2 (8.33%) MOS
3 1 (4.17%) Degree
3 1 (4.17%) SC Cleared
Quality Assurance & Compliance
1 7 (29.17%) SLA
System Software
1 8 (33.33%) Active Directory
2 4 (16.67%) XenApp
3 1 (4.17%) Hyper-V
3 1 (4.17%) Terminal Server
3 1 (4.17%) VMware Infrastructure
Vendors
1 8 (33.33%) Microsoft
2 6 (25.00%) Citrix
3 4 (16.67%) Cisco
4 3 (12.50%) ServiceNow
5 2 (8.33%) Google
6 1 (4.17%) Juniper
6 1 (4.17%) Sitecore
6 1 (4.17%) VMware
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Salary: £20000 - £25000 per annum
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