Period
to 23 November 2017

The median annual salary for a Help Desk Analyst was £21,125 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 338 329 294
Rank change year-on-year -9 -35 +32
Permanent jobs requiring a Help Desk Analyst 36 29 58
As % of all permanent IT jobs advertised in the North West 0.27% 0.23% 0.45%
As % of the Job Titles category 0.28% 0.24% 0.46%
Number of salaries quoted 20 28 45
North West median annual salary £21,125 £19,750 £19,000
Median salary % change year-on-year +6.96% +3.95% -11.63%
10th Percentile £18,750 £16,500 £15,750
90th Percentile £28,750 £24,000 £23,150
England median annual salary £23,750 £23,000 £22,350
% change year-on-year +3.26% +2.91% -0.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Help Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Help Desk Analyst in the North West

Help Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the North West.

Salary trend for Help Desk Analyst in the North West

Help Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Analyst in the North West over the 6 months to 23 November 2017.

Salary histogram for Help Desk Analyst in the North West

Help Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -13 22 £21,000 +9.09%
Manchester -21 13 £22,500 +12.50%
Lancashire +4 1 £19,000 -8.43%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Analyst in the job title.

1 24 (66.67%) Active Directory
1 24 (66.67%) Windows
2 23 (63.89%) Microsoft Office
3 18 (50.00%) LAN
3 18 (50.00%) WAN
3 18 (50.00%) Microsoft
4 17 (47.22%) Windows 7
5 13 (36.11%) TCP/IP
6 12 (33.33%) Windows XP
7 6 (16.67%) Citrix
7 6 (16.67%) SQL
8 5 (13.89%) Analytical Skills
8 5 (13.89%) Data Centre
8 5 (13.89%) SAN
9 4 (11.11%) ITIL
9 4 (11.11%) Retail
10 3 (8.33%) Microsoft PowerPoint
10 3 (8.33%) Google
10 3 (8.33%) Degree
10 3 (8.33%) Legal
10 3 (8.33%) Finance
10 3 (8.33%) SLA
10 3 (8.33%) Microsoft Excel
10 3 (8.33%) iManage
10 3 (8.33%) Enterprise Software
11 2 (5.56%) Chat Support
11 2 (5.56%) Windows Server 2008
11 2 (5.56%) Payment Gateway
11 2 (5.56%) Expense Management
11 2 (5.56%) Windows Server

Help Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.56%) MS Exchange
2 1 (2.78%) Exchange Server 2010
Applications
1 23 (63.89%) Microsoft Office
2 3 (8.33%) Microsoft Excel
2 3 (8.33%) Microsoft PowerPoint
3 1 (2.78%) Spreadsheet
Business Applications
1 2 (5.56%) Payment Gateway
2 1 (2.78%) Magento
Cloud Services
1 1 (2.78%) G Suite
1 1 (2.78%) Office 365
Communications & Networking
1 18 (50.00%) LAN
1 18 (50.00%) WAN
2 13 (36.11%) TCP/IP
3 5 (13.89%) SAN
4 1 (2.78%) Internet
4 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 2 (5.56%) Crystal Reports
1 2 (5.56%) SQL Server
1 2 (5.56%) SQL Server Integration Services
1 2 (5.56%) SQL Server Reporting Services
Development Applications
1 1 (2.78%) Git (software)
1 1 (2.78%) JIRA
General
1 4 (11.11%) Retail
2 3 (8.33%) Finance
2 3 (8.33%) Legal
3 1 (2.78%) Automotive
Libraries, Frameworks & Software Standards
1 2 (5.56%) CSS
1 2 (5.56%) HTML
1 2 (5.56%) Web Services
Miscellaneous
1 5 (13.89%) Analytical Skills
1 5 (13.89%) Data Centre
2 3 (8.33%) Enterprise Software
3 1 (2.78%) Animation
3 1 (2.78%) EPoS
3 1 (2.78%) Linux Command Line
3 1 (2.78%) Management Information System
Operating Systems
1 24 (66.67%) Windows
2 17 (47.22%) Windows 7
3 12 (33.33%) Windows XP
4 2 (5.56%) Windows Server
4 2 (5.56%) Windows Server 2008
5 1 (2.78%) Linux
5 1 (2.78%) Windows 8
5 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 4 (11.11%) ITIL
2 2 (5.56%) Chat Support
2 2 (5.56%) Document Management
2 2 (5.56%) Expense Management
2 2 (5.56%) Telesales
2 2 (5.56%) Time Management
2 2 (5.56%) Workflow
3 1 (2.78%) Active Listening
3 1 (2.78%) Asset Management
3 1 (2.78%) E-Commerce
3 1 (2.78%) Kalman Filter
3 1 (2.78%) Open Source
3 1 (2.78%) Proactive Monitoring
3 1 (2.78%) Ticket Management
3 1 (2.78%) Virtual Environments
3 1 (2.78%) Workload Management
Programming Languages
1 6 (16.67%) SQL
2 2 (5.56%) PowerShell
2 2 (5.56%) Uniface
2 2 (5.56%) VBScript
Qualifications
1 3 (8.33%) Degree
2 1 (2.78%) MCP
2 1 (2.78%) Microsoft Certification
2 1 (2.78%) MOS
Quality Assurance & Compliance
1 3 (8.33%) SLA
System Software
1 24 (66.67%) Active Directory
2 1 (2.78%) Hyper-V
2 1 (2.78%) VMware Infrastructure
Vendors
1 18 (50.00%) Microsoft
2 6 (16.67%) Citrix
3 3 (8.33%) Google
3 3 (8.33%) iManage
4 2 (5.56%) Interwoven
5 1 (2.78%) Apple
5 1 (2.78%) Cisco
5 1 (2.78%) VMware
5 1 (2.78%) Wyse