Period
to 19 November 2017

The median annual salary for a Help Desk Engineer was £20,750 in advertised job vacancies in the North West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Engineer
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 359 357 343
Rank change year-on-year -2 -14 +32
Permanent jobs requiring a Help Desk Engineer 7 6 24
As % of all permanent IT jobs advertised in the North West 0.053% 0.048% 0.18%
As % of the Job Titles category 0.055% 0.050% 0.19%
Number of salaries quoted 6 6 15
North West median annual salary £20,750 £22,750 £19,000
Median salary % change year-on-year -8.79% +19.74% -10.59%
10th Percentile £18,250 £17,750 £17,700
90th Percentile £23,750 £28,000 £22,850
England median annual salary £23,500 £25,000 £24,000
% change year-on-year -6.00% +4.17% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12673 12011 12573
% of permanent IT jobs with a recognized job title 96.59% 97.05% 96.59%
Number of salaries quoted 10145 10103 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Engineer
Job Vacancy Trend in the North West

Job postings that featured Help Desk Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Help Desk Engineer in the North West

Help Desk Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer in the North West.

Salary trend for Help Desk Engineer in the North West

Help Desk Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -23 2 £20,000 -6.98%
Manchester -24 2 £19,750 -17.71%
Cumbria - 1 £23,500 -
Lancashire - 1 £21,500 -
Merseyside - 1 - -
Help Desk Engineer
England

Help Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 November 2017, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Engineer in the job title.

1 6 (85.71%) Windows
1 6 (85.71%) Active Directory
2 4 (57.14%) TCP/IP
3 3 (42.86%) Microsoft Office
3 3 (42.86%) Microsoft
3 3 (42.86%) MS Exchange
3 3 (42.86%) Windows 7
3 3 (42.86%) Windows Server 2008
3 3 (42.86%) Exchange Server 2010
3 3 (42.86%) Windows Server 2012
4 2 (28.57%) Windows Server
4 2 (28.57%) Driving Licence
4 2 (28.57%) ITIL
5 1 (14.29%) Microsoft Certification
5 1 (14.29%) Internet
5 1 (14.29%) Remedy
5 1 (14.29%) Configuration Management
5 1 (14.29%) Service Management
5 1 (14.29%) Firewall
5 1 (14.29%) Management Information System
5 1 (14.29%) Migration
5 1 (14.29%) VMware
5 1 (14.29%) Risk Assessment
5 1 (14.29%) MCP
5 1 (14.29%) SQL Server
5 1 (14.29%) DNS
5 1 (14.29%) SLA
5 1 (14.29%) Cisco
5 1 (14.29%) LAN
5 1 (14.29%) WAN

Help Desk Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) Exchange Server 2010
1 3 (42.86%) MS Exchange
2 1 (14.29%) Exchange Server 2013
2 1 (14.29%) SharePoint
2 1 (14.29%) Skype for Business
Applications
1 3 (42.86%) Microsoft Office
Cloud Services
1 1 (14.29%) Office 365
Communications & Networking
1 4 (57.14%) TCP/IP
2 1 (14.29%) DHCP
2 1 (14.29%) DNS
2 1 (14.29%) Firewall
2 1 (14.29%) Internet
2 1 (14.29%) LAN
2 1 (14.29%) WAN
Database & Business Intelligence
1 1 (14.29%) SQL Server
Miscellaneous
1 2 (28.57%) Driving Licence
2 1 (14.29%) Management Information System
2 1 (14.29%) Virtual Team
Operating Systems
1 6 (85.71%) Windows
2 3 (42.86%) Windows 7
2 3 (42.86%) Windows Server 2008
2 3 (42.86%) Windows Server 2012
3 2 (28.57%) Windows Server
4 1 (14.29%) Windows 10
Processes & Methodologies
1 2 (28.57%) ITIL
2 1 (14.29%) Configuration Management
2 1 (14.29%) ERP
2 1 (14.29%) Incident Management
2 1 (14.29%) Migration
2 1 (14.29%) Problem Management
2 1 (14.29%) Risk Assessment
2 1 (14.29%) Service Management
2 1 (14.29%) Statistics
Qualifications
1 1 (14.29%) MCP
1 1 (14.29%) MCSA
1 1 (14.29%) MCSE
1 1 (14.29%) Microsoft Certification
1 1 (14.29%) Security Cleared
Quality Assurance & Compliance
1 1 (14.29%) Data Quality
1 1 (14.29%) SLA
System Software
1 6 (85.71%) Active Directory
2 1 (14.29%) Hyper-V
Vendors
1 3 (42.86%) Microsoft
2 1 (14.29%) Cisco
2 1 (14.29%) Remedy
2 1 (14.29%) ServiceNow
2 1 (14.29%) VMware