Help Desk Engineer Jobs in England

Help Desk Engineer
UK > England

The median Help Desk Engineer salary in England is £29,750 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
7 May 2024		 Same period 2023 Same period 2022
Rank 798 866 1127
Rank change year-on-year +68 +261 -291
Permanent jobs requiring a Help Desk Engineer 38 60 25
As % of all permanent jobs advertised in England 0.045% 0.066% 0.019%
As % of the Job Titles category 0.047% 0.073% 0.020%
Number of salaries quoted 34 59 21
10th Percentile £21,000 £23,350 £21,250
25th Percentile £21,438 £27,000 £22,000
Median annual salary (50th Percentile) £29,750 £30,000 £30,000
Median % change year-on-year -0.83% - +17.65%
75th Percentile £37,000 £32,500 £35,500
90th Percentile £51,250 £34,300 £37,500
UK median annual salary £29,750 £30,000 £29,000
% change year-on-year -0.83% +3.45% +13.73%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,478 82,732 127,934
% of permanent jobs with a recognized job title 94.48% 91.46% 96.08%
Number of salaries quoted 60,133 52,417 75,087
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,725 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Engineer
Job Vacancy Trend in England

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Engineer in England

Help Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Engineer in England.

Salary trend for Help Desk Engineer in England

Help Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Help Desk Engineer in England over the 6 months to 7 May 2024.

Salary histogram for Help Desk Engineer in England

Help Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
North of England +54 15 £25,500 -16.39% 2
South East +7 15 £31,500 +5.00% 12
North East - 6 £29,500 -
West Midlands +19 5 £35,000 +32.08% 3
North West +18 5 £25,500 - 1
Midlands +1 5 £35,000 +35.92% 4
Yorkshire +81 4 £22,000 -27.87% 1
South West -31 2 £21,500 -14.00% 1
London +107 1 £35,000 +12.90% 1
Help Desk Engineer
UK

Help Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2024, Help Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Engineer in the job title.

1 23 (60.53%) Windows
2 17 (44.74%) Microsoft 365
2 17 (44.74%) Microsoft
3 15 (39.47%) Social Skills
3 15 (39.47%) Customer Service
4 14 (36.84%) Active Directory
5 12 (31.58%) Azure
6 11 (28.95%) Entra ID
6 11 (28.95%) Windows 10
6 11 (28.95%) SharePoint
7 10 (26.32%) Microsoft Exchange
7 10 (26.32%) AWS
8 9 (23.68%) Problem-Solving
9 8 (21.05%) Android
9 8 (21.05%) Apple iOS
10 7 (18.42%) SLA
10 7 (18.42%) Infrastructure Engineering
11 6 (15.79%) Network+ Certification
11 6 (15.79%) VoIP
11 6 (15.79%) Microsoft Certification
11 6 (15.79%) VLAN
12 4 (10.53%) Hyper-V
12 4 (10.53%) VMware Infrastructure
12 4 (10.53%) Microsoft Office
12 4 (10.53%) VMware
12 4 (10.53%) Internet
13 3 (7.89%) Sophos
13 3 (7.89%) Firewall
13 3 (7.89%) Wireless
13 3 (7.89%) Telecoms

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (28.95%) SharePoint
2 10 (26.32%) Microsoft Exchange
Applications
1 4 (10.53%) Microsoft Office
Cloud Services
1 17 (44.74%) Microsoft 365
2 12 (31.58%) Azure
3 11 (28.95%) Entra ID
4 10 (26.32%) AWS
5 2 (5.26%) Dynamics 365
6 1 (2.63%) Rubrik
Communications & Networking
1 6 (15.79%) VLAN
1 6 (15.79%) VoIP
2 4 (10.53%) Internet
3 3 (7.89%) ADSL
3 3 (7.89%) Broadband
3 3 (7.89%) Firewall
3 3 (7.89%) IPv4
3 3 (7.89%) LAN
3 3 (7.89%) VPN
3 3 (7.89%) WAN
3 3 (7.89%) Wireless
4 2 (5.26%) TCP/IP
4 2 (5.26%) Unified Communications
5 1 (2.63%) Remote Desktop
5 1 (2.63%) SAN
Database & Business Intelligence
1 1 (2.63%) SQL Server
1 1 (2.63%) SQL Server Reporting Services
General
1 15 (39.47%) Social Skills
2 3 (7.89%) Analytical Skills
2 3 (7.89%) Law
2 3 (7.89%) Telecoms
3 2 (5.26%) Aerospace
3 2 (5.26%) Retail
4 1 (2.63%) Finance
4 1 (2.63%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.63%) .NET
1 1 (2.63%) CSS
1 1 (2.63%) HTML
Miscellaneous
1 2 (5.26%) Video Conferencing
2 1 (2.63%) Driving Licence
2 1 (2.63%) Public Cloud
Operating Systems
1 23 (60.53%) Windows
2 11 (28.95%) Windows 10
3 8 (21.05%) Android
3 8 (21.05%) Apple iOS
4 3 (7.89%) Linux
4 3 (7.89%) Windows Server
5 2 (5.26%) Unix
6 1 (2.63%) Windows 7
Processes & Methodologies
1 15 (39.47%) Customer Service
2 9 (23.68%) Problem-Solving
3 7 (18.42%) Infrastructure Engineering
4 3 (7.89%) Cybersecurity
4 3 (7.89%) ITIL
4 3 (7.89%) Remote Monitoring and Management
5 2 (5.26%) Multi-Factor Authentication
5 2 (5.26%) Network Management
5 2 (5.26%) Service Delivery
6 1 (2.63%) Computer Science
6 1 (2.63%) Conflict Resolution
6 1 (2.63%) CRM
6 1 (2.63%) Customer Requirements
6 1 (2.63%) Cyber Threat Intelligence
6 1 (2.63%) Data Loss Prevention
6 1 (2.63%) IT Strategy
6 1 (2.63%) Line Management
6 1 (2.63%) Logistics
6 1 (2.63%) Network Monitoring
6 1 (2.63%) Project Delivery
Programming Languages
1 1 (2.63%) C#
1 1 (2.63%) SQL
1 1 (2.63%) T-SQL
Qualifications
1 6 (15.79%) Microsoft Certification
1 6 (15.79%) Network+ Certification
2 3 (7.89%) CCNA
2 3 (7.89%) Cisco Certification
2 3 (7.89%) DV Cleared
2 3 (7.89%) MCITP
2 3 (7.89%) MCP
2 3 (7.89%) MCSA
2 3 (7.89%) MCSE
2 3 (7.89%) Security Cleared
3 2 (5.26%) Azure Certification
3 2 (5.26%) HNC
3 2 (5.26%) SC Cleared
4 1 (2.63%) Degree
Quality Assurance & Compliance
1 7 (18.42%) SLA
System Software
1 14 (36.84%) Active Directory
2 4 (10.53%) Hyper-V
2 4 (10.53%) VMware Infrastructure
3 3 (7.89%) GPFS
3 3 (7.89%) VMware ESXi
3 3 (7.89%) vSphere
Vendors
1 17 (44.74%) Microsoft
2 4 (10.53%) VMware
3 3 (7.89%) Acronis
3 3 (7.89%) CheckPoint
3 3 (7.89%) Cisco
3 3 (7.89%) Datto
3 3 (7.89%) Draytek
3 3 (7.89%) Google
3 3 (7.89%) SonicWALL
3 3 (7.89%) Sophos
4 2 (5.26%) Apple
4 2 (5.26%) Forcepoint
4 2 (5.26%) Siemens
5 1 (2.63%) Citrix
21 Help Desk Engineer jobs Nationwide