Period
to 20 November 2017

The median annual salary for a Help Desk Engineer was £23,500 in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Engineer
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 964 1061 1003
Rank change year-on-year +97 -58 +12
Permanent jobs requiring a Help Desk Engineer 186 136 286
As % of all permanent IT jobs advertised in England 0.11% 0.077% 0.14%
As % of the Job Titles category 0.12% 0.080% 0.14%
Number of salaries quoted 160 129 255
England median annual salary £23,500 £25,000 £24,000
Median salary % change year-on-year -6.00% +4.17% +4.35%
10th Percentile £18,000 £19,750 £17,750
90th Percentile £31,000 £35,000 £33,550
UK median annual salary £23,500 £25,000 £24,000
% change year-on-year -6.00% +4.17% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161257 170357 198528
% of permanent IT jobs with a recognized job title 95.71% 96.50% 96.51%
Number of salaries quoted 130412 143799 166492
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Help Desk Engineer
Job Vacancy Trend in England

Job postings that featured Help Desk Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Engineer in England

Help Desk Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer in England.

Salary trend for Help Desk Engineer in England

Help Desk Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Engineer in England over the 6 months to 20 November 2017.

Salary histogram for Help Desk Engineer in England

Help Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 50 £26,500 +15.22% 3
South East +29 46 £23,500 -16.07% 6
East of England +25 39 £23,750 +3.26%
North of England +33 32 £22,500 -6.25%
Yorkshire +31 25 £22,500 -6.25%
South West +20 14 £19,000 -15.56% 2
Midlands +11 10 £29,000 +23.40% 3
East Midlands +32 9 £27,000 +25.58% 2
North West -8 7 £20,750 -8.79%
West Midlands +1 1 £29,000 +23.40% 1
Help Desk Engineer
UK

Help Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Engineer in the job title.

1 131 (70.43%) Windows
2 88 (47.31%) Active Directory
3 86 (46.24%) Microsoft
4 66 (35.48%) Microsoft Office
5 61 (32.80%) Windows Server
6 58 (31.18%) Windows 7
7 49 (26.34%) Office 365
8 47 (25.27%) Windows 10
9 40 (21.51%) Cisco
10 37 (19.89%) Citrix
10 37 (19.89%) TCP/IP
11 34 (18.28%) Windows Server 2008
12 31 (16.67%) Telecoms
12 31 (16.67%) VMware
12 31 (16.67%) DHCP
13 30 (16.13%) SLA
14 29 (15.59%) DNS
15 28 (15.05%) MS Exchange
15 28 (15.05%) ITIL
15 28 (15.05%) Finance
16 27 (14.52%) Firewall
16 27 (14.52%) Manufacturing
16 27 (14.52%) VMware Infrastructure
17 26 (13.98%) SAP
17 26 (13.98%) SQL
18 25 (13.44%) Business Intelligence
18 25 (13.44%) Programme Management
18 25 (13.44%) Electronics
18 25 (13.44%) Marketing
18 25 (13.44%) Digital Marketing

Help Desk Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (15.05%) MS Exchange
2 17 (9.14%) Skype for Business
3 13 (6.99%) Exchange Server 2010
4 8 (4.30%) SharePoint
5 7 (3.76%) Exchange Server 2007
5 7 (3.76%) Exchange Server 2013
6 5 (2.69%) IIS
7 1 (0.54%) Exchange Server 2003
7 1 (0.54%) Jetty
7 1 (0.54%) Tomcat
7 1 (0.54%) WebLogic
Applications
1 66 (35.48%) Microsoft Office
2 3 (1.61%) Microsoft Excel
3 1 (0.54%) Adobe Creative Suite
3 1 (0.54%) Photoshop
Cloud Services
1 49 (26.34%) Office 365
2 12 (6.45%) Microsoft Azure
3 11 (5.91%) G Suite
4 4 (2.15%) Amazon AWS
Communications & Networking
1 37 (19.89%) TCP/IP
2 31 (16.67%) DHCP
3 29 (15.59%) DNS
4 27 (14.52%) Firewall
5 17 (9.14%) LAN
5 17 (9.14%) VoIP
6 15 (8.06%) WAN
7 13 (6.99%) ADSL
8 12 (6.45%) Wireless
9 11 (5.91%) SAN
10 10 (5.38%) Cisco ASA
10 10 (5.38%) DSL
10 10 (5.38%) VPN
11 9 (4.84%) Broadband
12 7 (3.76%) Internet
13 5 (2.69%) Remote Desktop
14 4 (2.15%) PBX
15 3 (1.61%) Cisco IOS
16 2 (1.08%) POP3
16 2 (1.08%) SMTP
Database & Business Intelligence
1 3 (1.61%) SQL Server
Development Applications
1 15 (8.06%) JIRA
General
1 31 (16.67%) Telecoms
2 28 (15.05%) Finance
3 27 (14.52%) Manufacturing
4 25 (13.44%) Electronics
4 25 (13.44%) Marketing
5 8 (4.30%) Law
6 5 (2.69%) Legal
7 2 (1.08%) Automotive
7 2 (1.08%) Games
7 2 (1.08%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.54%) Middleware
1 1 (0.54%) Web Services
Miscellaneous
1 19 (10.22%) Analytical Skills
2 8 (4.30%) Video Conferencing
3 5 (2.69%) Computer Science
4 4 (2.15%) Driving Licence
4 4 (2.15%) iPad
5 3 (1.61%) iPhone
5 3 (1.61%) Wiki
6 2 (1.08%) Smartphone
7 1 (0.54%) Fintech
7 1 (0.54%) Management Information System
7 1 (0.54%) Video\Live Streaming
7 1 (0.54%) Virtual Team
Operating Systems
1 131 (70.43%) Windows
2 61 (32.80%) Windows Server
3 58 (31.18%) Windows 7
4 47 (25.27%) Windows 10
5 34 (18.28%) Windows Server 2008
6 21 (11.29%) Linux
7 18 (9.68%) Windows 8
7 18 (9.68%) Windows Server 2012
8 16 (8.60%) Windows XP
9 15 (8.06%) Unix
9 15 (8.06%) Windows Server 2003
10 8 (4.30%) Mac OS
11 3 (1.61%) Windows Vista
12 1 (0.54%) Mac OS X
Processes & Methodologies
1 28 (15.05%) ITIL
2 25 (13.44%) Business Intelligence
2 25 (13.44%) Digital Marketing
2 25 (13.44%) Programme Management
3 17 (9.14%) ITSM
3 17 (9.14%) Proactive Monitoring
3 17 (9.14%) Project Management
4 12 (6.45%) Incident Management
5 10 (5.38%) Mentoring
6 5 (2.69%) Change Management
6 5 (2.69%) Service Management
7 4 (2.15%) Asset Management
7 4 (2.15%) CRM
7 4 (2.15%) ITIL V3
7 4 (2.15%) Runbook
8 3 (1.61%) Analytical Thinking
8 3 (1.61%) B2B
8 3 (1.61%) IT Asset Management
8 3 (1.61%) Software Deployment
9 2 (1.08%) Service Delivery
Programming Languages
1 26 (13.98%) SQL
2 3 (1.61%) Bash Shell
2 3 (1.61%) Perl
2 3 (1.61%) Ruby
3 1 (0.54%) C
3 1 (0.54%) Python
Qualifications
1 18 (9.68%) Degree
2 10 (5.38%) Microsoft Certification
2 10 (5.38%) PhD
3 7 (3.76%) MCSE
4 5 (2.69%) CCNA
4 5 (2.69%) Cisco Certification
5 4 (2.15%) A+ Certification
5 4 (2.15%) MCSA
6 3 (1.61%) CCNP
6 3 (1.61%) MCITP
7 2 (1.08%) Security Cleared
8 1 (0.54%) MCP
8 1 (0.54%) SC Cleared
Quality Assurance & Compliance
1 30 (16.13%) SLA
2 1 (0.54%) Data Quality
2 1 (0.54%) ISO 9001
System Software
1 88 (47.31%) Active Directory
2 27 (14.52%) VMware Infrastructure
3 17 (9.14%) Hyper-V
4 11 (5.91%) XenServer
5 7 (3.76%) XenApp
5 7 (3.76%) XenDesktop
6 6 (3.23%) vSphere
7 4 (2.15%) Virtual Servers
7 4 (2.15%) VMware ESXi
Systems Management
1 15 (8.06%) Backup Exec
2 10 (5.38%) XenMobile
3 9 (4.84%) SCCM
4 4 (2.15%) Microsoft Intune
5 3 (1.61%) Cisco CUCM
5 3 (1.61%) WSUS
6 1 (0.54%) Puppet
6 1 (0.54%) Systems Management Server (SMS)
Vendors
1 86 (46.24%) Microsoft
2 40 (21.51%) Cisco
3 37 (19.89%) Citrix
4 31 (16.67%) VMware
5 26 (13.98%) SAP
6 22 (11.83%) HP
7 17 (9.14%) Veeam
8 11 (5.91%) Dell
9 10 (5.38%) Google
9 10 (5.38%) Palo Alto
10 9 (4.84%) Apple
11 6 (3.23%) SonicWALL
12 5 (2.69%) Acronis
12 5 (2.69%) WatchGuard
13 4 (2.15%) AppSense
13 4 (2.15%) Sophos
14 3 (1.61%) Meraki
14 3 (1.61%) NEC
14 3 (1.61%) Polycom
15 2 (1.08%) ServiceNow