The median annual salary for a Help Desk Support Analyst was £21,000 in advertised job vacancies in the North West during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
England / North West
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 245 231 246
Rank change year-on-year -14 +15  
Permanent jobs requiring a Help Desk Support Analyst 5 4 3
As % of all permanent IT jobs advertised in the North West 0.081% 0.069% 0.045%
As % of the Job Titles category 0.084% 0.071% 0.047%
Number of salaries quoted 5 4 3
Median salary £21,000 £24,000 £20,000
Median salary % change year-on-year -12.50% +20.00%  
UK excluding London median salary £21,500 £22,000 £21,625
% change year-on-year -2.27% +1.73%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5964 5596 6397
As % of all permanent IT job vacancies advertised in the North West 96.91% 97.07% 96.76%
Number of salaries quoted 4982 4697 5148
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Help Desk Support Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in the North West

Help Desk Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in the North West.

Salary trend for Help Desk Support Analyst in the North West

Help Desk Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the North West region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside - 3 £19,000 -
Manchester -24 2 £24,000 - 1
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 30 March 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support Analyst in the job title.

1 13 (72.22%) SLA
2 11 (61.11%) ITIL
3 8 (44.44%) Windows
3 8 (44.44%) Microsoft
3 8 (44.44%) Active Directory
4 7 (38.89%) Windows XP
4 7 (38.89%) MS Office
4 7 (38.89%) Windows 7
5 6 (33.33%) Windows Server 2003
5 6 (33.33%) Windows Server 2008
6 5 (27.78%) Intel Security
6 5 (27.78%) Wi-Fi
6 5 (27.78%) MCP
6 5 (27.78%) LAN
6 5 (27.78%) WAN
6 5 (27.78%) TCP/IP
6 5 (27.78%) Dell
7 4 (22.22%) SQL
8 3 (16.67%) MS Excel
9 2 (11.11%) CRM
9 2 (11.11%) Citrix
9 2 (11.11%) Cisco
9 2 (11.11%) Time Management
9 2 (11.11%) SC Cleared
9 2 (11.11%) Security Cleared
9 2 (11.11%) ITIL V3
9 2 (11.11%) Enterprise Software
9 2 (11.11%) Analytical Skills
10 1 (5.56%) IT Asset Management
10 1 (5.56%) ServiceNow

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) MS Exchange
1 1 (5.56%) SharePoint
Applications
1 7 (38.89%) MS Office
2 3 (16.67%) MS Excel
3 1 (5.56%) MS PowerPoint
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 5 (27.78%) LAN
1 5 (27.78%) TCP/IP
1 5 (27.78%) WAN
1 5 (27.78%) Wi-Fi
General
1 1 (5.56%) Banking
1 1 (5.56%) Finance
1 1 (5.56%) Investment Banking
1 1 (5.56%) Law
1 1 (5.56%) Legal
Miscellaneous
1 2 (11.11%) Analytical Skills
1 2 (11.11%) Enterprise Software
Operating Systems
1 8 (44.44%) Windows
2 7 (38.89%) Windows 7
2 7 (38.89%) Windows XP
3 6 (33.33%) Windows Server 2003
3 6 (33.33%) Windows Server 2008
4 1 (5.56%) Windows Server
4 1 (5.56%) Windows Server 2012
4 1 (5.56%) Windows Vista
Processes & Methodologies
1 11 (61.11%) ITIL
2 2 (11.11%) CRM
2 2 (11.11%) ITIL V3
2 2 (11.11%) Time Management
3 1 (5.56%) Asset Management
3 1 (5.56%) IT Asset Management
Programming Languages
1 4 (22.22%) SQL
Qualifications
1 5 (27.78%) MCP
2 2 (11.11%) SC Cleared
2 2 (11.11%) Security Cleared
3 1 (5.56%) ITIL Certification
3 1 (5.56%) MOS
Quality Assurance & Compliance
1 13 (72.22%) SLA
System Software
1 8 (44.44%) Active Directory
2 1 (5.56%) Hyper-V
2 1 (5.56%) VMware Infrastructure
2 1 (5.56%) XenApp
Vendors
1 8 (44.44%) Microsoft
2 5 (27.78%) Dell
2 5 (27.78%) Intel Security
3 2 (11.11%) Cisco
3 2 (11.11%) Citrix
4 1 (5.56%) Juniper
4 1 (5.56%) ServiceNow
4 1 (5.56%) Sitecore
4 1 (5.56%) VMware
Chorley
Michael Page Technology
Salary: £18000 - £20000 per annum + Benefits
Posted: 3 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 15 days ago