Period
to 19 November 2017

The median annual salary for a Help Desk Support Analyst was £22,000 in advertised job vacancies in the North West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 355 347 342
Rank change year-on-year -8 -5 +18
Permanent jobs requiring a Help Desk Support Analyst 11 16 25
As % of all permanent IT jobs advertised in the North West 0.084% 0.13% 0.19%
As % of the Job Titles category 0.087% 0.13% 0.20%
Number of salaries quoted 10 16 18
North West median annual salary £22,000 £20,000 £20,000
Median salary % change year-on-year +10.00% - -
10th Percentile £18,725 £18,500 £18,500
90th Percentile £24,750 £24,000 £23,225
England median annual salary £23,000 £23,000 £22,500
% change year-on-year - +2.22% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12673 12011 12573
% of permanent IT jobs with a recognized job title 96.59% 97.05% 96.59%
Number of salaries quoted 10145 10103 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Help Desk Support Analyst in the North West

Help Desk Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in the North West.

Salary trend for Help Desk Support Analyst in the North West

Help Desk Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Support Analyst in the North West over the 6 months to 19 November 2017.

Salary histogram for Help Desk Support Analyst in the North West

Help Desk Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -26 8 £22,500 +12.50%
Lancashire +6 2 £20,250 +1.25%
Cheshire -25 1 £20,000 +12.68%
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 November 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support Analyst in the job title.

1 5 (45.45%) Retail
2 4 (36.36%) SQL
3 3 (27.27%) HTML
3 3 (27.27%) Payment Gateway
3 3 (27.27%) Crystal Reports
3 3 (27.27%) CSS
3 3 (27.27%) Uniface
3 3 (27.27%) SQL Server Reporting Services
3 3 (27.27%) SQL Server Integration Services
3 3 (27.27%) Telesales
4 2 (18.18%) Google
4 2 (18.18%) Windows 7
4 2 (18.18%) ITIL
4 2 (18.18%) Windows
4 2 (18.18%) MS Exchange
4 2 (18.18%) Microsoft
4 2 (18.18%) Active Directory
4 2 (18.18%) Windows Server 2008
5 1 (9.09%) Windows Server
5 1 (9.09%) Virtual Environments
5 1 (9.09%) Linux Command Line
5 1 (9.09%) Workload Management
5 1 (9.09%) Proactive Monitoring
5 1 (9.09%) Citrix
5 1 (9.09%) Apple
5 1 (9.09%) EPoS
5 1 (9.09%) LAN
5 1 (9.09%) WAN
5 1 (9.09%) TCP/IP
5 1 (9.09%) SLA

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) MS Exchange
2 1 (9.09%) Exchange Server 2010
Applications
1 1 (9.09%) Microsoft Office
Business Applications
1 3 (27.27%) Payment Gateway
2 1 (9.09%) Magento
Cloud Services
1 1 (9.09%) G Suite
1 1 (9.09%) Office 365
Communications & Networking
1 1 (9.09%) Internet
1 1 (9.09%) LAN
1 1 (9.09%) TCP/IP
1 1 (9.09%) WAN
1 1 (9.09%) Wi-Fi
Database & Business Intelligence
1 3 (27.27%) Crystal Reports
1 3 (27.27%) SQL Server Integration Services
1 3 (27.27%) SQL Server Reporting Services
2 1 (9.09%) SQL Server
Development Applications
1 1 (9.09%) Git (software)
1 1 (9.09%) JIRA
General
1 5 (45.45%) Retail
2 1 (9.09%) Automotive
2 1 (9.09%) Finance
Libraries, Frameworks & Software Standards
1 3 (27.27%) CSS
1 3 (27.27%) HTML
Miscellaneous
1 1 (9.09%) Analytical Skills
1 1 (9.09%) Driving Licence
1 1 (9.09%) EPoS
1 1 (9.09%) Linux Command Line
1 1 (9.09%) Management Information System
Operating Systems
1 2 (18.18%) Windows
1 2 (18.18%) Windows 7
1 2 (18.18%) Windows Server 2008
2 1 (9.09%) Linux
2 1 (9.09%) Windows 8
2 1 (9.09%) Windows Server
2 1 (9.09%) Windows Server 2012
Processes & Methodologies
1 3 (27.27%) Telesales
2 2 (18.18%) ITIL
3 1 (9.09%) Asset Management
3 1 (9.09%) E-Commerce
3 1 (9.09%) Open Source
3 1 (9.09%) Proactive Monitoring
3 1 (9.09%) Ticket Management
3 1 (9.09%) Virtual Environments
3 1 (9.09%) Workload Management
Programming Languages
1 4 (36.36%) SQL
2 3 (27.27%) Uniface
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 2 (18.18%) Active Directory
2 1 (9.09%) Hyper-V
2 1 (9.09%) VMware Infrastructure
Vendors
1 2 (18.18%) Google
1 2 (18.18%) Microsoft
2 1 (9.09%) Apple
2 1 (9.09%) Cisco
2 1 (9.09%) Citrix
2 1 (9.09%) VMware
2 1 (9.09%) Wyse